Aug <var data-var='date'>17</var>, <var data-var='time'>12:41</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>09:05</var> UTC Investigating - We are currently experiencing issues with the Periodic jobs scheduling and deployment. We are investigating about this issue and will keep you posted.

Performance degradation in Periodic jobs scheduling and deployment

Jul <var data-var='date'>16</var>, <var data-var='time'>17:09</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>14:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>16</var>, <var data-var='time'>09:32</var> UTC Investigating - We are currently investigating an issue where jobs are not getting scheduled in Scrapy Cloud despite units being available.

Partial Service Degradation of job scheduling in Scrapy Cloud

Jun <var data-var='date'>29</var>, <var data-var='time'>00:26</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>28</var>, <var data-var='time'>19:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>28</var>, <var data-var='time'>08:12</var> UTC Investigating - We are currently experiencing issues with the Periodic jobs scheduling. We are investigating about this issue and will keep you posted.

Performance degradation in Periodic jobs scheduling

Jun <var data-var='date'>28</var>, <var data-var='time'>00:23</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>23:37</var> UTC Monitoring - Our upstream infrastructure provider has confirmed that the networking issue has been resolved. We are currently monitoring our systems to ensure stability before closing this incident. Jun <var data-var='date'>27</var>, <var data-var='time'>19:56</var> UTC Update - We are currently investigating an issue causing intermittent disruptions and connectivity problems across some of our services. Our initial investigation indicates this is due to a networking issue with our upstream infrastructure provider. Jun <var data-var='date'>27</var>, <var data-var='time'>18:56</var> UTC Investigating - We are currently experiencing service disruption affecting app.zyte.com. Our Product team is actively investigating the issue.

Zyte Dashboard is inaccessible

May <var data-var='date'>20</var>, <var data-var='time'>12:04</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>16:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>11:43</var> UTC Investigating - Our web dashboard is currently experiencing issues displaying Zyte API statistics data. We are actively working on resolving this issue.

Issue Displaying Zyte API Statistics in Web Dashboard

Apr <var data-var='date'>15</var>, <var data-var='time'>05:53</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>15:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>09:13</var> UTC Identified - The issue has been identified by the provider and we are currently working to isolate the affected nodes so traffic can be recovered Apr <var data-var='date'>14</var>, <var data-var='time'>08:51</var> UTC Investigating - We are currently experiencing degraded performance with Zyte API due to a disruption from one of our providers. Our team is actively investigating the issue to minimize the impact. We'll provide updates as soon as more information becomes available. Thank you for your patience.

Zyte API – Performance Degradation

Apr <var data-var='date'>14</var>, <var data-var='time'>12:22</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>12:22</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>13</var>, <var data-var='time'>12:21</var> UTC Scheduled - We are upgrading our billing systems. This is entirely transparent for our customers. In case of unexpected behavior, please open a support ticket.

Billing Platform Maintenance

Mar <var data-var='date'> 3</var>, <var data-var='time'>08:39</var> UTC Resolved - The issue has been identified and fix will be rolled out soon. Feb <var data-var='date'>26</var>, <var data-var='time'>15:37</var> UTC Identified - The issue has been identified and fix will be released shortly Feb <var data-var='date'>26</var>, <var data-var='time'>08:00</var> UTC Investigating - We are currently investigating this issue. Feb <var data-var='date'>26</var>, <var data-var='time'>04:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>04:02</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>26</var>, <var data-var='time'>03:25</var> UTC Investigating - We are currently experiencing issues with the scheduling and listing of periodic jobs in Scrapy Cloud. We are still investigating the cause and apologize for the inconvenience.

Scrapy Cloud Jobs API Issue

Feb <var data-var='date'>13</var>, <var data-var='time'>14:39</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>08:57</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>05:08</var> UTC Investigating - We are currently experiencing degraded performance with Zyte API, particularly impacting browser rendering requests. Our team is actively investigating the issue. We'll provide updates as soon as more information becomes available. Thank you for your patience.

Jan <var data-var='date'>28</var>, <var data-var='time'>17:30</var> UTC Resolved - We experienced a temporary service degradation impacting Scrapy Cloud on January 28th between 23:05 UTC - 23:47 UTC. During this window, you may have observed reduced performance due to an unexpected router outage at our service provider. The issue has since been fully resolved, and all services are operating normally.

Scrapy Cloud Partial Service Outage

Dec <var data-var='date'>23</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>23</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>22</var>, <var data-var='time'>10:05</var> UTC Scheduled - We will be upgrading the hardware of our internal docker registry. No external user visible impact shall happen.

Docker Registry Upgrade

Dec <var data-var='date'>22</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>22</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>22</var>, <var data-var='time'>10:04</var> UTC Scheduled - We will be upgrading the hardware of our internal docker registry. No external user visible impact shall happen.

Dec <var data-var='date'>17</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>17</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>17</var>, <var data-var='time'>08:18</var> UTC Scheduled - We're going to upgrade the hardware of our internal docker registry. No external user visible impact shall happen

Dec <var data-var='date'>11</var>, <var data-var='time'>15:48</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>09:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>11</var>, <var data-var='time'>08:40</var> UTC Identified - Our web dashboard has issues displaying the Zyte API stats. We are currently working on resolving this issue. Please note that this does NOT affect any other product.

Web Dashboard doesn't show Zyte API Stats

Nov <var data-var='date'>15</var>, <var data-var='time'>14:36</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>10:03</var> UTC Monitoring - The incident has been mitigated. The incorrectly suspended account have been unsuspended. Nov <var data-var='date'>14</var>, <var data-var='time'>08:09</var> UTC Investigating - We are currently experiencing issues where some Zyte API accounts are getting suspended incorrectly. We are investigating the issue and taking actions to mitigate it

Zyte API Account Suspension

Oct <var data-var='date'>22</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>22</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>22</var>, <var data-var='time'>11:16</var> UTC Scheduled - We will be rolling out a scheduled release of the new version of our website (app.zyte.com). This update will not have any impact on customers.

Website Upgrade

Oct <var data-var='date'>20</var>, <var data-var='time'>13:55</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>11:20</var> UTC Monitoring - Between 07:00 AM and 09:27 AM UTC, we experienced increased error rates and latency across multiple services due to an AWS outage specifically related to a DNS resolution issue impacting DynamoDB. Our systems have now recovered, and services are mostly operating normally. We will continue to monitor and provide further updates as needed. Oct <var data-var='date'>20</var>, <var data-var='time'>10:04</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>10:03</var> UTC Identified - We are experiencing some difficulties with our services due to our AWS provider having an incident. Please note that this is outside of control and we are looking into restoring all our services fully as soon as possible.

AWS issue impacting our services

Oct <var data-var='date'>14</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>14</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>10</var>, <var data-var='time'>02:26</var> UTC Scheduled - We will be performing some maintenance tasks to upgrade our clusters. During this maintenance window, users should not be experiencing any downtime or temporary disruption of the service.

Scrapy Cloud Backend service Maintenance

Oct <var data-var='date'> 2</var>, <var data-var='time'>12:07</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:32</var> UTC Monitoring - We have deployed a fix and we are currently monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>11:08</var> UTC Investigating - We are currently experiencing issues with our Smart Proxy Manager service and our team is actively working on restoring the service.

Service Degradation for Smart Proxy Manager

Sep <var data-var='date'>17</var>, <var data-var='time'>12:51</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>09:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>09:25</var> UTC Investigating - We are currently experiencing degraded performance with Zyte API. Our team is actively investigating the issue. We'll provide updates as soon as more information becomes available. Thank you for your patience.

Aug <var data-var='date'>30</var>, <var data-var='time'>18:36</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>30</var>, <var data-var='time'>08:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>30</var>, <var data-var='time'>06:55</var> UTC Investigating - We are currently experiencing degraded performance in Zyte API, which is resulting in increased response times for a subset of traffic. Our engineering team is actively working on it.

Aug <var data-var='date'>28</var>, <var data-var='time'>15:38</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>19:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>26</var>, <var data-var='time'>14:36</var> UTC Investigating - We are experiencing a throttling issue regarding the Scrapy Cloud jobs. This might cause the jobs to take longer to start.

Delayed Scrapy Cloud jobs start

Aug <var data-var='date'>22</var>, <var data-var='time'>13:51</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>05:03</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>21</var>, <var data-var='time'>03:59</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>21</var>, <var data-var='time'>03:42</var> UTC Investigating - We are currently experiencing issues with the scheduling of periodic jobs in Scrapy Cloud. We are still investigating the cause and apologize for the inconvenience.

Periodic Job Scheduling Issue

Aug <var data-var='date'>21</var>, <var data-var='time'>15:58</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>11:18</var> UTC Investigating - We are currently experiencing issues with new signups for Zyte API. We are currently investigating the issue.

Provisioning issue with new signup for Zyte API

Aug <var data-var='date'>19</var>, <var data-var='time'>13:26</var> UTC Completed - The scheduled maintenance has been cancelled and postponed to a feature date. Thank you for your understanding and cooperation. Aug <var data-var='date'>19</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>15</var>, <var data-var='time'>17:56</var> UTC Scheduled - We will be performing some maintenance tasks for our clusters. Customers are not expected to be affected.

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Zyte status is UP

Lastest published events

Performance degradation in Periodic jobs scheduling and deployment

Partial Service Degradation of job scheduling in Scrapy Cloud

Performance degradation in Periodic jobs scheduling

Zyte Services, Components and Regions

Recent Zyte events

Performance degradation in Periodic jobs scheduling and deployment

Partial Service Degradation of job scheduling in Scrapy Cloud

Performance degradation in Periodic jobs scheduling

Zyte Dashboard is inaccessible

Issue Displaying Zyte API Statistics in Web Dashboard

Zyte API – Performance Degradation