May <var data-var='date'> 8</var>, <var data-var='time'>05:53</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>03:17</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>20:37</var> PDT Identified - We are currently investigating an issue affecting Sandbox environments where users who have Japanese selected as their preferred language may encounter an Internal System Error when accessing the application settings.

Internal System Error for Users with Japanese Language Settings

Apr <var data-var='date'>28</var>, <var data-var='time'>23:48</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>21:44</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>21:39</var> PDT Identified - This issue has been identified and a fix is being implemented.

Zuora Sandbox Environments UI are inaccessible

Apr <var data-var='date'>24</var>, <var data-var='time'>07:09</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>03:39</var> PDT Monitoring - A fix is implemented and RTS is now functioning as expected and we are currently monitoring.

A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync

Mar <var data-var='date'>11</var>, <var data-var='time'>00:59</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>03:22</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>03:03</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>10</var>, <var data-var='time'>01:03</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>10</var>, <var data-var='time'>00:53</var> PDT Investigating - We are currently investigating this issue.

On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions.

Feb <var data-var='date'>28</var>, <var data-var='time'>11:24</var> PST Resolved - During month end monitoring, we observed spike in email/notification processing latency. Timeframe: 5:05 am PST ~ 8:00 am PST Latency has returned to normal levels and no ongoing impact observed.

Email / Notification Latency Spike

Feb <var data-var='date'> 9</var>, <var data-var='time'>01:43</var> PST Resolved - Issue is fixed and instances are up and running. Feb <var data-var='date'> 8</var>, <var data-var='time'>23:13</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 8</var>, <var data-var='time'>23:08</var> PST Update - Sandbox Environments are currently down. Our team is working on this with the highest urgency Feb <var data-var='date'> 8</var>, <var data-var='time'>23:06</var> PST Investigating - We are currently investigating this issue.

Zrevenue RC work bench data query Issue reported after the DB maintenance

Feb <var data-var='date'> 3</var>, <var data-var='time'>00:32</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 2</var>, <var data-var='time'>22:39</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 2</var>, <var data-var='time'>20:58</var> PST Investigating - Our team is proactively investigating this issue on priority.

Performance degradation impacting Zuora Connector for Data Warehouses for a sub-set of NA Production and Sandbox tenants.

Oct <var data-var='date'>31</var>, <var data-var='time'>05:02</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>28</var>, <var data-var='time'>16:16</var> PDT Update - All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity. Oct <var data-var='date'>28</var>, <var data-var='time'>12:03</var> PDT Monitoring - We’ve implemented the resolution and expect the full service to recover automatically over the next 2–8 hours. Our team will continue to monitor the situation closely and provide updates until all services are fully restored. Oct <var data-var='date'>28</var>, <var data-var='time'>11:18</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>28</var>, <var data-var='time'>09:46</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>28</var>, <var data-var='time'>08:53</var> PDT Investigating - We are currently investigating this issue.

Temporary disruption to Zephr services

Oct <var data-var='date'>17</var>, <var data-var='time'>18:56</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>17</var>, <var data-var='time'>16:41</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>17</var>, <var data-var='time'>13:31</var> PDT Identified - Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted

Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync

Oct <var data-var='date'>15</var>, <var data-var='time'>03:20</var> PDT Resolved - This incident is been resolved Oct <var data-var='date'>15</var>, <var data-var='time'>02:57</var> PDT Monitoring - This incident impacted during 10/15/2025 2:20 AM PT until 10/15/2025 02:38 AM PT. We are continuing to monitor.

EU Production UI and API degradation

Sep <var data-var='date'> 3</var>, <var data-var='time'>19:11</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>16:29</var> PDT Monitoring - We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token Sep <var data-var='date'> 3</var>, <var data-var='time'>15:02</var> PDT Investigating - We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.

SFDC OAuth Token failures impacting Zuora to Salesforce Sync

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:08</var> PDT Resolved - We identified and resolved a Workflow UI issue that occurred between 3:57 AM and 4:29 AM PST. This may have also impacted other services like data query that tried to query on the workflow object.

Workflow UI performance Issue

Jul <var data-var='date'>23</var>, <var data-var='time'>16:31</var> PDT Resolved - The application issue has been resolved as error rates continued to be normal. Jul <var data-var='date'>23</var>, <var data-var='time'>12:14</var> PDT Monitoring - We have rolled out a mitigation and error rates have returned to normal. We are continuing to monitor for any further issues. Jul <var data-var='date'>23</var>, <var data-var='time'>11:49</var> PDT Investigating - We are having an Application issue with Service: Zephr. We are seeing elevated error rates in us-east-1. Our team is currently investigating the issue.

Zephr Application issue

Jul <var data-var='date'>21</var>, <var data-var='time'>13:03</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>12:30</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>12:11</var> PDT Update - We are continuing to investigate the issue on priority. Along with Data Source Exports and Aqua, we see an impact on Notifications and Invoice PDF. Jul <var data-var='date'>21</var>, <var data-var='time'>11:33</var> PDT Investigating - We are actively investigating the issue.

A subset of our customers are intermittently experiencing error on Data Source Exports and Aqua

Jul <var data-var='date'>20</var>, <var data-var='time'>07:29</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>05:05</var> PDT Update - We have also identified v2 REST API errors during the impacted period. We continue to monitor. Jul <var data-var='date'>20</var>, <var data-var='time'>04:21</var> PDT Monitoring - NA Production UI for Revenue was not accessible from 4 am PST. This is now resolved and we continue to monitor.

NA Production UI degradation

Jun <var data-var='date'>12</var>, <var data-var='time'>13:25</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>13:10</var> PDT Monitoring - All Zephr services have been reverted at the DNS level to use AWS infrastructure while the Cloudflare incident is ongoing. Jun <var data-var='date'>12</var>, <var data-var='time'>12:26</var> PDT Investigating - We’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend that customers revert DNS records to CNAME to "cloudfront.cdn.zephr.com" where possible.

Intermittent 502 Errors on Zephr Production Sites

Jun <var data-var='date'> 5</var>, <var data-var='time'>08:10</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>07:10</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>07:02</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>06:35</var> PDT Identified - The issue has been identified and a fix is being implemented.

UI and API errors in a subset of NA2 production tenants

Jun <var data-var='date'> 3</var>, <var data-var='time'>09:03</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>08:01</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>07:51</var> PDT Identified - The issue has been identified and a fix is being implemented.

Intermittent internal errors while accessing some functions for subset of tenants

Jun <var data-var='date'> 2</var>, <var data-var='time'>11:18</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:22</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:50</var> PDT Update - The engineering teams are continuing to investigate the issue with the highest priority. Jun <var data-var='date'> 2</var>, <var data-var='time'>07:58</var> PDT Investigating - We are currently investigating this issue.

Unable to access NA2 production and sandbox tenants

May <var data-var='date'>22</var>, <var data-var='time'>17:05</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>14:03</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>13:20</var> PDT Investigating - We have observed intermittent REST API call failures for Nuance/Okta customers in the revenue-prod environment. The relevant teams are investigating this as a top priority.

Intermittent API Failures Impacting RestAPI calls for Nuance/Okta customers in Revenue - Prod Environment

May <var data-var='date'> 6</var>, <var data-var='time'>16:04</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>14:46</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>14:28</var> PDT Investigating - We have identified an issue affecting the System Health Dashboard for NA, EU Production customers. Our team is actively investigating and working to resolve this issue promptly.

System Health Dashboard Performance Degradation

Apr <var data-var='date'>21</var>, <var data-var='time'>02:23</var> PDT Resolved - We observed a performance degradation in OneID that impacted a subset of users attempting to log in to the tenant. These users were redirected back to the OneID page instead of being taken to the Zuora page. The subset of users are the users who had performed the update user profile operation in one-id The impact window was: April 16, 2025, 12:00 AM to April 21, 2025, 11:30 PM Pacific. Our team has addressed the issue for the impacted users, and we are actively monitoring the results.

Performance Degradation in OneID for subset of users

Mar <var data-var='date'>13</var>, <var data-var='time'>15:24</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>14:23</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>13</var>, <var data-var='time'>10:50</var> PDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>13</var>, <var data-var='time'>10:18</var> PDT Identified - We have identified the issue and are working on the fix. Mar <var data-var='date'>13</var>, <var data-var='time'>09:43</var> PDT Investigating - We have identified an Internal server error when opening Customer Accounts in Zuora UI, impacting a subset of tenants

Internal server error when opening Customer Accounts in the Zuora UI

Mar <var data-var='date'>11</var>, <var data-var='time'>07:25</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>06:58</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>11</var>, <var data-var='time'>06:20</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>11</var>, <var data-var='time'>06:02</var> PDT Investigating - We are currently investigating this issue.

Internal server error observed for a subset of REST API calls in EU Production Tenants (ZID-EU1-PROD-9)

Mar <var data-var='date'> 5</var>, <var data-var='time'>17:50</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:36</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>14:17</var> PST Update - We are continuing to investigate this issue. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:03</var> PST Investigating - We have observed a delay in notifications in NA2 production environment and are investigating this with the highest priority.

Is Zuora down?

Zuora status is UP

Lastest published events

Internal System Error for Users with Japanese Language Settings

Zuora Sandbox Environments UI are inaccessible

A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync

Zuora Services, Components and Regions

Recent Zuora events

Internal System Error for Users with Japanese Language Settings

Zuora Sandbox Environments UI are inaccessible

A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync

On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions.

Email / Notification Latency Spike

Zrevenue RC work bench data query Issue reported after the DB maintenance

Get your FREE account now,
5 monitors included!

Is Zuora down?

Zuora status is UP

Lastest published events

Internal System Error for Users with Japanese Language Settings

Zuora Sandbox Environments UI are inaccessible

A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync

Zuora Services, Components and Regions

Recent Zuora events

Internal System Error for Users with Japanese Language Settings

Zuora Sandbox Environments UI are inaccessible

A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync

On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions.

Email / Notification Latency Spike

Zrevenue RC work bench data query Issue reported after the DB maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!