THIS IS A SCHEDULED EVENT Nov <var data-var='date'>7</var>, <var data-var='time'>16:00</var> - <var data-var='time'>17:00</var> PST Aug <var data-var='date'> 7</var>, <var data-var='time'>10:41</var> PDT Scheduled - Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now, on November 7, 2026: VDI plugin Zoom Phone Local Survivability (ZPLS) module Meeting SDK (Web) All other clients and plugins not listed here will maintain the same version requirements as the August 2026 enforcement. For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130 To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

Scheduled Zoom Software Quarterly Lifecycle Update (11/7/2026)

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>4</var>, <var data-var='time'>20:00</var> - <var data-var='time'>22:00</var> PDT Aug <var data-var='date'>21</var>, <var data-var='time'>14:39</var> PDT Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience degraded performance and up to 30 minutes of downtime for Zoom Support’s Knowledge Base and Ticketing during the maintenance window.

Zoom Support Maintenance: September 4, 2026

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>4</var>, <var data-var='time'>06:00</var> - <var data-var='time'>14:00</var> PDT Aug <var data-var='date'>21</var>, <var data-var='time'>11:28</var> PDT Update - This maintenance start time has been rescheduled to 6:00am. Jul <var data-var='date'>27</var>, <var data-var='time'>13:13</var> PDT Scheduled - Zoom will perform network maintenance at our Osaka Data Center. Below services may be interrupted or unavailable to users during the maintenance.

Network Maintenance in Osaka Data Center:  September 4, 2026

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>29</var>, <var data-var='time'>02:30</var> - <var data-var='time'>04:00</var> PDT Aug <var data-var='date'>11</var>, <var data-var='time'>17:10</var> PDT Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.

Zoom Support Maintenance: August 29, 2026

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>28</var>, <var data-var='time'>08:00</var> PDT &nbsp;-&nbsp; Aug <var data-var='date'>29</var>, <var data-var='time'>20:00</var> PDT Aug <var data-var='date'>21</var>, <var data-var='time'>00:07</var> PDT Scheduled - We will perform scheduled PSTN telephony backend maintenance to enhance operational reliability and resiliency for Zoom Audio Conferencing during the maintenance windows and locations listed. We do not anticipate any service interruptions during this time.

Zoom Audio Conference Infrastructure Upgrade (Europe - AMS & FRA)

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>28</var>, <var data-var='time'>06:00</var> - <var data-var='time'>12:00</var> PDT Aug <var data-var='date'>21</var>, <var data-var='time'>11:24</var> PDT Update - This maintenance start time has been rescheduled to 6:00am. Aug <var data-var='date'>13</var>, <var data-var='time'>10:21</var> PDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>13</var>, <var data-var='time'>09:51</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>24</var>, <var data-var='time'>16:42</var> PDT Scheduled - Zoom will perform network maintenance at our Singapore data center. Below services may be interrupted or unavailable to users during the maintenance.

Network Maintenance in Singapore Data Center (August 28, 2026)

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>22</var>, <var data-var='time'>08:00</var> - <var data-var='time'>16:00</var> PDT Aug <var data-var='date'>14</var>, <var data-var='time'>13:40</var> PDT Update - This maintenance has been rescheduled to August 22, 2026. Aug <var data-var='date'> 5</var>, <var data-var='time'>12:32</var> PDT Scheduled - Zoom will perform network maintenance at our Chennai data center (MAA). Users may experience an impact for a brief amount of time for the services mentioned below.

Network Maintenance in Chennai Data Center: August 22, 2026

Aug <var data-var='date'>21</var>, <var data-var='time'>13:01</var> PDT Resolved - This incident has been resolved and the affected services have been restored. Aug <var data-var='date'>21</var>, <var data-var='time'>12:44</var> PDT Monitoring - The service degradation with Meta integration for Zoom has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Aug <var data-var='date'>21</var>, <var data-var='time'>08:52</var> PDT Update - We continue to work on a resolution, and we will keep you informed with timely updates as progress is made. We appreciate your patience as we work to resolve this issue. Aug <var data-var='date'>21</var>, <var data-var='time'>05:52</var> PDT Update - We continue to work on a resolution, and we will keep you informed with timely updates as progress is made. We appreciate your patience as we work to resolve this issue. Aug <var data-var='date'>21</var>, <var data-var='time'>04:48</var> PDT Update - We have successfully identified the root cause affecting Meta integration for Zoom. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. Aug <var data-var='date'>21</var>, <var data-var='time'>04:04</var> PDT Identified - We are currently investigating a service degradation affecting Meta integration for Zoom. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Service Degradation Affecting Meta integration for Zoom.

Aug <var data-var='date'>21</var>, <var data-var='time'>12:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>11:09</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>24</var>, <var data-var='time'>16:46</var> PDT Scheduled - Zoom will perform network maintenance at our Tokyo data center. Below services may be interrupted or unavailable to users during the maintenance.

Network Maintenance in Tokyo Data Center (August 21, 2026)

Aug <var data-var='date'>21</var>, <var data-var='time'>03:26</var> PDT Resolved - This incident has been resolved and the affected services have been restored. Aug <var data-var='date'>21</var>, <var data-var='time'>02:59</var> PDT Monitoring - On 08/21/2026, Between 08:56 UTC to 09:32 UTC, users may have experienced issues with Zoom Canvas in US Region. We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.

Service Degradation Affecting Zoom Canvas in US Region.

Aug <var data-var='date'>21</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>22:04</var> PDT Scheduled - We will perform scheduled PSTN telephony backend maintenance to enhance operational reliability and resiliency for Zoom Audio Conferencing during the maintenance windows and locations listed. We do not anticipate any service interruptions during this time.

Zoom Audio Conference Infrastructure Upgrade (Australia - SYD & MEL)

Aug <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>11:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>11:54</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>30</var>, <var data-var='time'>10:07</var> PDT Scheduled - Zoom will perform network maintenance at our Saudi Arabia data center (KSA). Below services may be interrupted or unavailable to users during the maintenance.

Network Maintenance in Saudi Arabia Data Center: August 14, 2026

Aug <var data-var='date'>18</var>, <var data-var='time'>13:06</var> PDT Resolved - This incident has been resolved and the affected services have been restored. Aug <var data-var='date'>18</var>, <var data-var='time'>13:05</var> PDT Monitoring - Between 2026-08-17 06:49 UTC and 2026-08-17 19:21 UTC , a subset of users experienced file upload issues in Zoom Chat. This issue has been resolved.

Service Degradation Affecting File Uploads In Zoom Chat

Aug <var data-var='date'>18</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>17</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>13:31</var> PDT Scheduled - As part of ongoing service enhancements for CRC, we are replacing DNS records for SIP/H.323 endpoints in the São Paulo and Mexico regions. Legacy DNS records in some other regions that are no longer in use will be decommissioned. Effective Date: August 16, 2026 To avoid service disruption, update your configurations before August 16, 2026. DNS Record Updates: São Paulo Region: Records to be replaced (A-Record and SRV-Record): zmbr.br _h323cs._tcp.zmbr.us _sip._tcp.zmbr.us _sips._tcp.zmbr.us _sip._udp.zmbr.us sp.zmbr.us _h323cs._tcp.sp.zmbr.us _sip._tcp.sp.zmbr.us _sips._tcp.sp.zmbr.us _sip._udp.sp.zmbr.us New records (A-Record and SRV-Record): sp.zoomcrc.com _h323cs._tcp.sp.zoomcrc.com _sip._tcp.sp.zoomcrc.com _sips._tcp.sp.zoomcrc.com _sip._udp.sp.zoomcrc.com Mexico Region: Records to be replaced (A-Record and SRV-Record): mx.zmvc.us _h323cs._tcp.mx.zmvc.us _sip._tcp.mx.zmvc.us _sips._tcp.mx.zmvc.us _sip._udp.mx.zmvc.us New records (A-Record and SRV-Record): qro.zoomcrc.com _h323cs._tcp.qro.zoomcrc.com _sip._tcp.qro.zoomcrc.com _sips._tcp.qro.zoomcrc.com _sip._udp.qro.zoomcrc.com Action Required: Review your endpoint configurations and update any references from replaced DNS records to new DNS records before August 16, 2026 to ensure uninterrupted service. Legacy Records to Be Removed: Hosted Zone: zmvc.us A-Records: lej.zmvc.us hk.zmvc.us mtls.mx.zmvc.us cn.zmvc.us de.zmvc.us nl.zmvc.us ca1.zmvc.us ca2.zmvc.us sg1.zmvc.us us2.zmvc.us us1.zmvc.us br.zmvc.us jp2.zmvc.us in1.zmvc.us in2.zmvc.us jp1.zmvc.us SRV-Records: _h323cs._tcp.lej.zmvc.us _sip._tcp.lej.zmvc.us _sips._tcp.lej.zmvc.us _sip._udp.lej.zmvc.us _h323cs._tcp.hk.zmvc.us _sip._tcp.hk.zmvc.us _sips._tcp.hk.zmvc.us _sip._udp.hk.zmvc.us _h323cs._tcp.cn.zmvc.us _sip._tcp.cn.zmvc.us _sips._tcp.cn.zmvc.us _sip._udp.cn.zmvc.us _h323cs._tcp.de.zmvc.us _sip._tcp.de.zmvc.us _sips._tcp.de.zmvc.us _sip._udp.de.zmvc.us _h323cs._tcp.nl.zmvc.us _sip._tcp.nl.zmvc.us _sips._tcp.nl.zmvc.us _sip._udp.nl.zmvc.us _h323cs._tcp.ca1.zmvc.us _sip._tcp.ca1.zmvc.us _sips._tcp.ca1.zmvc.us _sip._udp.ca1.zmvc.us _h323cs._tcp.ca2.zmvc.us _sip._tcp.ca2.zmvc.us _sips._tcp.ca2.zmvc.us _sip._udp.ca2.zmvc.us _h323cs._tcp.sg1.zmvc.us _sip._tcp.sg1.zmvc.us _sips._tcp.sg1.zmvc.us _sip._udp.sg1.zmvc.us _h323cs._tcp.us2.zmvc.us _sip._tcp.us2.zmvc.us _sips._tcp.us2.zmvc.us _sip._udp.us2.zmvc.us _h323cs._tcp.us1.zmvc.us _sip._tcp.us1.zmvc.us _sips._tcp.us1.zmvc.us _sip._udp.us1.zmvc.us _h323cs._tcp.br.zmvc.us _sip._tcp.br.zmvc.us _sips._tcp.br.zmvc.us _sip._udp.br.zmvc.us _h323cs._tcp.jp2.zmvc.us _sip._tcp.jp2.zmvc.us _sips._tcp.jp2.zmvc.us _sip._udp.jp2.zmvc.us _h323cs._tcp.in1.zmvc.us _sip._tcp.in1.zmvc.us _sips._tcp.in1.zmvc.us _sip._udp.in1.zmvc.us _h323cs._tcp.in2.zmvc.us _sip._tcp.in2.zmvc.us _sips._tcp.in2.zmvc.us _sip._udp.in2.zmvc.us _h323cs._tcp.jp1.zmvc.us _sip._tcp.jp1.zmvc.us _sips._tcp.jp1.zmvc.us _sip._udp.jp1.zmvc.us Hosted Zone: zmjp.us A Records: sip.zmjp.us udp2.zmjp.us sip2.zmjp.us vip2.zmjp.us udp.zmjp.us SRV Records: _h323cs._tcp.vip2.zmjp.us _sip._tcp.vip2.zmjp.us _sips._tcp.vip2.zmjp.us _sip._udp.vip2.zmjp.us Hosted Zone: zmca.us A Records: sip.zmca.us vip2.zmca.us sip2.zmca.us udp2.zmca.us udp.zmca.us SRV Records: _h323cs._tcp.vip2.zmca.us _sip._tcp.vip2.zmca.us _sips._tcp.vip2.zmca.us _sip._udp.vip2.zmca.us Action Required: Review your CRC endpoint configurations. If you are still using any of these legacy DNS records, contact your Zoom TAM or Zoom Support before August 16, 2026 to ensure uninterrupted service. For any questions please contact your Zoom TAM or Zoom Support.

Zoom Conference Room Connector DNS Changes: August 16, 2026

Aug <var data-var='date'>17</var>, <var data-var='time'>12:22</var> PDT Resolved - This incident has been resolved and the affected services have been restored. Aug <var data-var='date'>17</var>, <var data-var='time'>11:12</var> PDT Monitoring - We have successfully identified the root cause affecting Zoom virtual agent. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

Service Degradation Affecting Zoom Virtual Agent

Aug <var data-var='date'>16</var>, <var data-var='time'>10:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>17:43</var> PDT Scheduled - We will be providing an update to Zoom Phone - Japan SIP zones in Tokyo and Osaka. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes WhatsApp Business message logging in Microsoft Dynamics. There is no operational impact. All services will be available during this scheduled update.

Zoom Phone Update - Japan SIP Zones: 8/16/2026 (No Operational Impact)

Aug <var data-var='date'>16</var>, <var data-var='time'>02:01</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>01:17</var> PDT Scheduled - We will perform scheduled PSTN telephony backend maintenance to enhance operational reliability and resiliency for Zoom Audio Conferencing during the maintenance windows and locations listed. We do not anticipate any service interruptions during this time.

Zoom Audio Conference Infrastructure Upgrade (Canada - YYZ & YVR)

Aug <var data-var='date'>16</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>17:40</var> PDT Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes WhatsApp Business message logging in Microsoft Dynamics. There is no operational impact. All services will be available during this scheduled update.

Zoom Phone Update: 8/16/2026 (No Operational Impact)

Aug <var data-var='date'>15</var>, <var data-var='time'>02:01</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>17:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>22:45</var> PDT Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes WhatsApp messaging templates with media headers. There is no operational impact. All services will be available during this scheduled update.

Zoom Contact Center Update

Aug <var data-var='date'>15</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>17:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>22:44</var> PDT Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes the ability to collect variable inputs within bot flows. There is no operational impact. All services will be available during this scheduled update.

Zoom Virtual Agent Update: 8/15/2026 (No Operational Impact)

Aug <var data-var='date'>15</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>02:29</var> PDT Scheduled - We will be performing scheduled maintenance to upgrade our Push Notification Service. No operational impact is expected. This maintenance includes the following enhancements and improvements: * Ratelimit enhancement * Fixed presence related bugs All services are expected to operate normally during the maintenance window.

Zoom Push Notification Service Release

Aug <var data-var='date'>13</var>, <var data-var='time'>20:49</var> PDT Resolved - This incident has been resolved and the affected services have been restored. Aug <var data-var='date'>13</var>, <var data-var='time'>20:40</var> PDT Monitoring - Between 21:04 UTC and 21:26 UTC on August 13, 2026, a subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region. This issue has been resolved.

A subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region

Aug <var data-var='date'>13</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>23:44</var> PDT Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes work rule notifications in preview optimization. There is no operational impact. All services will be available during this scheduled update.

Zoom Workforce Management Update

Aug <var data-var='date'>12</var>, <var data-var='time'>17:52</var> PDT Completed - This maintenance has been cancelled Aug <var data-var='date'>10</var>, <var data-var='time'>17:30</var> PDT Scheduled - Zoom will perform service maintenance at our US East (IAD9 / IAD10)) Data Center starting at 5:00 PM Pacific on August 21st. Zoom Phone users registered to the those sip zones will be automatically registered in the other side sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

Zoom Phone Maintenance - US East (IAD9 / IAD10) Data Center: August 21, 2026

Aug <var data-var='date'>11</var>, <var data-var='time'>11:27</var> PDT Resolved - This incident has been resolved and the affected services have been restored. Aug <var data-var='date'>11</var>, <var data-var='time'>11:04</var> PDT Monitoring - The service degradation with CX Analytics that occurred from 15:05 UTC to 17:27 UTC has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Aug <var data-var='date'>11</var>, <var data-var='time'>11:01</var> PDT Identified - We have successfully identified the root cause affecting CX Analytics. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. Aug <var data-var='date'>11</var>, <var data-var='time'>11:00</var> PDT Investigating - We are currently investigating a service degradation with CX Analytics. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Service Degradation Affecting CX Analytics

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