Aug <var data-var='date'> 3</var>, <var data-var='time'>16:36</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>16:36</var> MDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:57</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:46</var> MDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:36</var> MDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:12</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:00</var> MDT Investigating - We are currently investigating this issue.

2026-08-03 Elevated error rates for landed cost quotes

Jul <var data-var='date'> 8</var>, <var data-var='time'>15:38</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>13:30</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 8</var>, <var data-var='time'>13:28</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 8</var>, <var data-var='time'>13:15</var> MDT Investigating - We are currently investigating this issue.

2026-07-08 Issue with Classify Service

May <var data-var='date'>26</var>, <var data-var='time'>16:31</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>15:59</var> MDT Update - We are seen error rates decline and will continue monitoring. May <var data-var='date'>26</var>, <var data-var='time'>15:54</var> MDT Update - We are continuing to see increased error rates and are monitoring for a fix from our authentication provider. May <var data-var='date'>26</var>, <var data-var='time'>15:41</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>26</var>, <var data-var='time'>15:29</var> MDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>26</var>, <var data-var='time'>15:27</var> MDT Investigating - An issue with an authentication provider is currently affecting some users.

2026-05-26 Increased authentication error rates.

Mar <var data-var='date'>11</var>, <var data-var='time'>12:06</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>11:54</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>11</var>, <var data-var='time'>11:44</var> MDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>11</var>, <var data-var='time'>11:42</var> MDT Investigating - We are currently investigating this issue.

2026-03-11 - Elevated Error Rates on Inference Services

Feb <var data-var='date'>23</var>, <var data-var='time'>09:22</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>22</var>, <var data-var='time'>13:15</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>22</var>, <var data-var='time'>12:16</var> MST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>22</var>, <var data-var='time'>11:28</var> MST Update - We are continuing to investigate this issue. Feb <var data-var='date'>22</var>, <var data-var='time'>11:25</var> MST Investigating - We are currently investigating this issue.

Issues with Landed Cost

Feb <var data-var='date'>19</var>, <var data-var='time'>15:24</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>14:54</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>19</var>, <var data-var='time'>14:43</var> MST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>19</var>, <var data-var='time'>14:32</var> MST Investigating - We are currently investigating this issue.

Issue with Zonos services

Feb <var data-var='date'>19</var>, <var data-var='time'>11:57</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>10:48</var> MST Update - The issue has been resolved and operations have returned to normal. We are actively monitoring to ensure continued stability. Feb <var data-var='date'>19</var>, <var data-var='time'>10:26</var> MST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>19</var>, <var data-var='time'>10:00</var> MST Update - We are continuing to see some issues and are continuing to monitor. Feb <var data-var='date'>19</var>, <var data-var='time'>09:58</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>19</var>, <var data-var='time'>09:32</var> MST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>19</var>, <var data-var='time'>09:29</var> MST Investigating - We are currently investigating this issue.

Issue with Dashboard

Oct <var data-var='date'>20</var>, <var data-var='time'>02:52</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>02:22</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>02:02</var> MDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>20</var>, <var data-var='time'>02:01</var> MDT Investigating - We are currently investigating this issue.

Backfill 2025-10-20 Issue with Dashboard

Sep <var data-var='date'> 4</var>, <var data-var='time'>14:17</var> MDT Resolved - Users logging in may have experienced a flashing screen. The change was rolled back and the issue has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:59</var> MDT Investigating - We are currently investigating this issue.

2025-09-04 Issue with Zonos Dashboard

Jun <var data-var='date'>10</var>, <var data-var='time'>10:00</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>08:55</var> MDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>08:45</var> MDT Identified - The issue has been identified and we are continuing to monitor the impact. Jun <var data-var='date'>10</var>, <var data-var='time'>08:42</var> MDT Investigating - An issue with an upstream infrastructure provider is impacting our BigCommerce Plugin

2025-06-10 Issue with BigCommerce Plugin

Jan <var data-var='date'>27</var>, <var data-var='time'>07:45</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'>24</var>, <var data-var='time'>12:00</var> MST Investigating - We are currently investigating this issue.

2025-01-24 Issue loading Checkout

Jan <var data-var='date'>24</var>, <var data-var='time'>15:30</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>17:30</var> MST Investigating - We are currently investigating this issue.

2025-01-24 - Shopify tracking number and order import issue

Jan <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>14:30</var> MST Investigating - We are currently investigating this issue.

2025-01-06 Magento Checkout Issue

Jan <var data-var='date'> 3</var>, <var data-var='time'>07:15</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'> 3</var>, <var data-var='time'>01:30</var> MST Investigating - We are experiencing an issue with orders not being created despite payments being processed successfully.

2025-01-03 Issue creating orders for Checkout

Nov <var data-var='date'>12</var>, <var data-var='time'>15:20</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'>12</var>, <var data-var='time'>14:55</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>12</var>, <var data-var='time'>14:39</var> MST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>12</var>, <var data-var='time'>14:00</var> MST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>12</var>, <var data-var='time'>13:27</var> MST Investigating - We are currently investigating elevated error rates.

2024-11-12 Issue with Exchange Rate

Nov <var data-var='date'> 8</var>, <var data-var='time'>10:26</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'> 8</var>, <var data-var='time'>09:05</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 8</var>, <var data-var='time'>09:02</var> MST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> MST Investigating - We are currently investigating this issue.

2024-11-08 - Landed Cost Quote Failures

Oct <var data-var='date'>13</var>, <var data-var='time'>16:00</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>13</var>, <var data-var='time'>15:33</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>13</var>, <var data-var='time'>14:11</var> MDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>12</var>, <var data-var='time'>14:30</var> MDT Investigating - We are currently investigating this issue.

2024-10-12 - Permission Issue with Shopify Landed Cost API

Oct <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>19:48</var> MDT Investigating - We are currently investigating this issue.

Increased error rate on Dashboard authentication

Sep <var data-var='date'>30</var>, <var data-var='time'>18:21</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>18:12</var> MDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>30</var>, <var data-var='time'>17:47</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>17:24</var> MDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>30</var>, <var data-var='time'>16:44</var> MDT Investigating - We are currently investigating this issue.

2024-09-30 Elevated error rates on landed cost

Aug <var data-var='date'>30</var>, <var data-var='time'>11:50</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>30</var>, <var data-var='time'>11:34</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>30</var>, <var data-var='time'>11:29</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>30</var>, <var data-var='time'>11:18</var> MDT Investigating - We are currently investigating this issue.

2024-08-30 Issue with Shopify Duty Tax Plugin

Aug <var data-var='date'> 7</var>, <var data-var='time'>14:42</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>14:18</var> MDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 7</var>, <var data-var='time'>14:13</var> MDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 7</var>, <var data-var='time'>13:41</var> MDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 7</var>, <var data-var='time'>13:32</var> MDT Update - There continue to be intermittent issues. The provider is investigating and we will continue to monitor. Aug <var data-var='date'> 7</var>, <var data-var='time'>13:25</var> MDT Monitoring - The issue appears to be resolved but we are monitoring for further issues. Aug <var data-var='date'> 7</var>, <var data-var='time'>13:24</var> MDT Identified - The issue has been identified as an outage with an upstream provider. Aug <var data-var='date'> 7</var>, <var data-var='time'>13:22</var> MDT Investigating - We are currently investigating this issue.

2024-08-07 Upstream provider issue affecting Zonos Dashboard

Aug <var data-var='date'> 5</var>, <var data-var='time'>16:46</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:48</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:44</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:31</var> MDT Investigating - We are currently investigating database issues.

2024-08-05 Investigating database issues

Mar <var data-var='date'>21</var>, <var data-var='time'>10:58</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>21</var>, <var data-var='time'>10:44</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>21</var>, <var data-var='time'>10:24</var> MDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>21</var>, <var data-var='time'>10:21</var> MDT Investigating - We are currently investigating this issue.

2024-03-21 Investigating an issue with item catalog

Mar <var data-var='date'>12</var>, <var data-var='time'>14:04</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>13:38</var> MDT Monitoring - We are monitoring closely for any further issues. Mar <var data-var='date'>12</var>, <var data-var='time'>13:38</var> MDT Identified - A third-party upstream provider issue caused a distruption of service. Mar <var data-var='date'>12</var>, <var data-var='time'>13:31</var> MDT Update - Service has been restored and we are continuing to investigate the cause of the issue. Mar <var data-var='date'>12</var>, <var data-var='time'>13:23</var> MDT Investigating - We are currently investigating this issue.

2024-03-12 Issue with Dashboard

Feb <var data-var='date'>13</var>, <var data-var='time'>10:49</var> MST Resolved - There was a partial outage with shipping quote service from 10:49 AM MST to 11:56 AM MST.

Is Zonos down?

Zonos status is UP

Lastest published events

2026-08-03 Elevated error rates for landed cost quotes

2026-07-08 Issue with Classify Service

2026-05-26 Increased authentication error rates.

Zonos Services, Components and Regions

Recent Zonos events

2026-08-03 Elevated error rates for landed cost quotes

2026-07-08 Issue with Classify Service

2026-05-26 Increased authentication error rates.

2026-03-11 - Elevated Error Rates on Inference Services

Issues with Landed Cost

Issue with Zonos services