Apr <var data-var='date'>29</var>, <var data-var='time'>16:15</var> EDT Resolved - This incident has been resolved. Proof processing performance has returned to normal, and all affected systems are now operational. Apr <var data-var='date'>29</var>, <var data-var='time'>14:52</var> EDT Investigating - We are currently investigating degraded performance affecting proof processing. Some users may experience delays while text-based proof content is processed. Our team is actively reviewing the issue and working to restore normal processing performance. We’ll provide another update within 30 minutes or sooner if more information becomes available.

Proof Processing Performance Degradation

Apr <var data-var='date'>29</var>, <var data-var='time'>13:38</var> EDT Resolved - This incident has been resolved. Proof processing performance has returned to normal, and all affected systems are now operational. Apr <var data-var='date'>29</var>, <var data-var='time'>12:51</var> EDT Monitoring - The processing queue has stabilized, and proof processing performance is returning to normal. We are continuing to monitor system behavior while our team investigates the underlying cause. We’ll provide another update within 60 minutes or sooner if there is a material change. Apr <var data-var='date'>29</var>, <var data-var='time'>12:41</var> EDT Investigating - We are currently investigating degraded performance affecting proof processing. Some users may experience delays while text-based proof content is processed. Our team is actively reviewing the issue and working to restore normal processing performance. We’ll provide another update within 30 minutes or sooner if more information becomes available.

Mar <var data-var='date'> 4</var>, <var data-var='time'>08:49</var> EST Resolved - This incident has been resolved. If you continue to experience issues please contact our support team at support@ziflow.com. Mar <var data-var='date'> 4</var>, <var data-var='time'>07:03</var> EST Identified - We’ve identified the cause of the issue affecting the creation of combined proofs. Our team is implementing a fix now. Next update in approximately 60 minutes. Mar <var data-var='date'> 4</var>, <var data-var='time'>06:24</var> EST Investigating - We are currently investigating reports of an issue with comment attachments.  Some users may experience an inability to open or download files attached to reviews.  We’ll provide an update within 30 minutes or sooner as more information becomes available.

Inability to Access Comment Attachments

Mar <var data-var='date'> 4</var>, <var data-var='time'>08:33</var> EST Resolved - This incident has been resolved. Please be sure to refresh you browser to see updates. If you continue to experience issues please notify our support team at support@ziflow.com. Mar <var data-var='date'> 4</var>, <var data-var='time'>07:01</var> EST Identified - We’ve identified the cause of the issue affecting comment attachments. Our team is implementing a fix now. Next update in approximately 60 minutes. Mar <var data-var='date'> 4</var>, <var data-var='time'>06:36</var> EST Investigating - We are currently investigating reports of an issue affecting the creation of combined proofs. Some users may experience an error when attempting to combine non-static files (such as GIFs, videos). We’ll provide an update within 30 minutes or sooner as more information becomes available.

Error Combining Non-Static Proofs

Feb <var data-var='date'>27</var>, <var data-var='time'>14:08</var> EST Resolved - This incident has been resolved. All affected systems are now operational. Feb <var data-var='date'>27</var>, <var data-var='time'>13:55</var> EST Monitoring - Proof Notification emails are now sending again. We’re continuing to monitor to ensure system stability. Feb <var data-var='date'>27</var>, <var data-var='time'>13:30</var> EST Identified - We’ve identified the cause of the issue affecting new proof notifications. New proof notifications are slightly delayed, but are now processing. Feb <var data-var='date'>27</var>, <var data-var='time'>12:49</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'>27</var>, <var data-var='time'>12:11</var> EST Investigating - We are currently investigating reports of proof notifications not being delivered. Some users may not be receiving notifications for new proofs being created. We’ll provide an update within 30 minutes or sooner as more information becomes available.

Issues with Proof Notification Delivery

Feb <var data-var='date'>27</var>, <var data-var='time'>11:12</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>10:42</var> EST Monitoring - A fix has been implemented and systems are recovering. We’re continuing to monitor to ensure system stability. Feb <var data-var='date'>27</var>, <var data-var='time'>10:19</var> EST Investigating - We are currently investigating reports of degraded processing performance within the platform. Some users may experience slower loading times for Proofs. Our engineering team is currently triaging the cause to restore full functionality.

Delayed Processing Speeds

Jan <var data-var='date'> 8</var>, <var data-var='time'>09:05</var> EST Resolved - This incident has been resolved. All affected systems are now operational. Jan <var data-var='date'> 8</var>, <var data-var='time'>08:48</var> EST Monitoring - A fix has been implemented and systems are recovering. We’re continuing to monitor to ensure system stability. Jan <var data-var='date'> 8</var>, <var data-var='time'>08:37</var> EST Identified - We’ve identified the cause of the issue affecting proof processing. Our team is implementing a fix now. Next update in approximately 60 minutes. Jan <var data-var='date'> 8</var>, <var data-var='time'>08:22</var> EST Investigating - We are currently investigating reports of delayed processing. Some users may experience slower or delayed processing times. We’ll provide an update within 30 minutes or sooner as more information becomes available.

Nov <var data-var='date'>13</var>, <var data-var='time'>15:13</var> EST Resolved - This incident has been resolved. All affected systems are now operational. Nov <var data-var='date'>13</var>, <var data-var='time'>14:07</var> EST Monitoring - A fix has been implemented, and systems are recovering. We’re continuing to monitor to ensure system stability. Nov <var data-var='date'>13</var>, <var data-var='time'>13:59</var> EST Identified - We’ve identified the cause of the issue affecting the processing of Intake form submissions and overall slowness within flows Our team is implementing a fix now. Next update to follow in approximately 60 minutes.

Flow slowness, Intake forms not processing

Nov <var data-var='date'> 7</var>, <var data-var='time'>17:13</var> EST Resolved - This incident has been resolved. All affected systems are now operational. Nov <var data-var='date'> 7</var>, <var data-var='time'>16:57</var> EST Investigating - We are currently investigating reports of Intake forms not processing. We’ll provide an update within 30 minutes or sooner as more information becomes available.

Intake forms not processing

Oct <var data-var='date'>20</var>, <var data-var='time'>19:03</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>14:21</var> EDT Monitoring - Most Ziflow systems have now returned to normal operation following the AWS outage affecting the US-EAST-1 region earlier today. All key services, including Proof Viewer and account access, are now operational. However, due to the disruption, there is a backlog of proofs currently being processed, which may result in temporary delays as queued items complete. Additionally, video proofs may still experience slower processing times while AWS services continue to stabilize. Our team is monitoring progress closely and will provide another update once all processing queues have fully cleared and performance has returned to baseline. Oct <var data-var='date'>20</var>, <var data-var='time'>11:53</var> EDT Identified - We are currently experiencing degraded performance and limited access to the Ziflow platform due to a new service disruption affecting our hosting provider, Amazon Web Services (AWS), in the US-EAST-1 region. This issue follows a prior incident earlier today and is again related to instability within multiple AWS services, which may cause intermittent errors or prevent some users from accessing the platform. Our engineering team is actively monitoring the situation and working closely with AWS to restore full functionality as quickly as possible. We will continue to provide updates as more information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>11:23</var> EDT Investigating - We are currently investigating this issue.

AWS Service Disruption Impacting Ziflow Access

Oct <var data-var='date'>20</var>, <var data-var='time'>03:30</var> EDT Resolved - On October 20, 2025, our hosting provider Amazon Web Services (AWS) experienced a regional outage in US-EAST-1, leading to increased error rates and latency across multiple AWS services. This outage affected several of our systems, including Proof Processing and Proof Viewer, resulting in partial service disruption between 3:35 AM and 4:35 AM EDT (7:35 AM – 08:35 AM UTC). AWS identified the issue as related to DNS resolution failures impacting DynamoDB and dependent services. Mitigations were applied progressively, and AWS reported recovery signs around 5:27 AM EDT. Our systems resumed normal operations once AWS services stabilized. All our services are now operating normally, and we continue to monitor system performance to ensure full stability.

AWS Outage Impacting Proof Processing and Viewer Services

Jul <var data-var='date'>29</var>, <var data-var='time'>16:15</var> EDT Resolved - Services have been restored. Please allow a short window of time for queued proofs to complete processing. Jul <var data-var='date'>29</var>, <var data-var='time'>16:06</var> EDT Investigating - We are currently investigating this issue.

Jun <var data-var='date'>17</var>, <var data-var='time'>10:57</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>10:30</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>10:08</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>17</var>, <var data-var='time'>09:45</var> EDT Investigating - We are currently investigating this issue.

Issue with adding users

Jun <var data-var='date'> 5</var>, <var data-var='time'>13:37</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>13:35</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 5</var>, <var data-var='time'>13:19</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 5</var>, <var data-var='time'>13:12</var> EDT Investigating - Our team is currently investigating this issue.

Issues creating live website and rich media proofs

Mar <var data-var='date'>19</var>, <var data-var='time'>12:43</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>12:18</var> EDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>19</var>, <var data-var='time'>12:16</var> EDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>19</var>, <var data-var='time'>12:15</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>19</var>, <var data-var='time'>11:41</var> EDT Identified - The issue has been identified and the team is working on a fix. Mar <var data-var='date'>19</var>, <var data-var='time'>11:37</var> EDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>19</var>, <var data-var='time'>11:30</var> EDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>19</var>, <var data-var='time'>11:29</var> EDT Investigating - We are currently investigating this issue.

Delayed Logins

Jan <var data-var='date'>19</var>, <var data-var='time'>03:29</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>19</var>, <var data-var='time'>03:08</var> EST Verifying - Verification is currently underway for the maintenance items. Jan <var data-var='date'>19</var>, <var data-var='time'>02:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>19</var>, <var data-var='time'>08:58</var> EST Scheduled - The planned maintenance window for Ziflow's infrastructure. Details of the maintenance: Date: Sunday, January 19, 2025 Time: Starting at 1:00 AM Central Standard Time (CST) Duration: Approximately 15 minutes (up to a maximum of 4 hours) During this time, the Ziflow platform will be temporarily unavailable. Ziflow regularly updates its system architecture to deliver a seamless experience, and this maintenance is part of our ongoing commitment to platform excellence. We recommend planning your workflows around this downtime to minimize any inconvenience. If you have any questions, please contact our support team at support@ziflow.com. Thank you for your understanding, The Ziflow Team

Infrastructure updates

Dec <var data-var='date'>13</var>, <var data-var='time'>13:15</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>13</var>, <var data-var='time'>13:02</var> EST Monitoring - A fix has been implemented and we are monitoring results. Dec <var data-var='date'>13</var>, <var data-var='time'>12:53</var> EST Identified - The issue has been identified and the team is working to resolve. Dec <var data-var='date'>13</var>, <var data-var='time'>12:36</var> EST Investigating - We are currently experiencing delayed processing speeds. Our team is looking into this.

Dec <var data-var='date'> 3</var>, <var data-var='time'>10:55</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>10:43</var> EST Identified - The issue has been identified and a fix is now being implemented. Dec <var data-var='date'> 3</var>, <var data-var='time'>10:42</var> EST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 3</var>, <var data-var='time'>10:25</var> EST Investigating - We are currently investigating this issue.

Loading Dashboard Issue

Oct <var data-var='date'> 3</var>, <var data-var='time'>08:55</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>08:51</var> EDT Monitoring - A fix has been implemented and we are monitoring results. Oct <var data-var='date'> 3</var>, <var data-var='time'>08:39</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 3</var>, <var data-var='time'>08:30</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 3</var>, <var data-var='time'>08:28</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 3</var>, <var data-var='time'>08:21</var> EDT Investigating - We are currently looking into this issue.

Degraded Performance

Aug <var data-var='date'>22</var>, <var data-var='time'>14:09</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>14:02</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>22</var>, <var data-var='time'>13:57</var> EDT Identified - The issue has been identified and a fix is being implemented.

System outage

Sep <var data-var='date'>19</var>, <var data-var='time'>17:31</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>19</var>, <var data-var='time'>17:20</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>19</var>, <var data-var='time'>16:47</var> EDT Update - We are continuing to investigate the issue. We apologize for any inconvenience. Sep <var data-var='date'>19</var>, <var data-var='time'>16:08</var> EDT Investigating - We are currently experiencing slow response times logging in to Ziflow and opening reviews. The team is working on this as a matter of urgency.

Application slowness

Sep <var data-var='date'> 6</var>, <var data-var='time'>17:40</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 6</var>, <var data-var='time'>17:32</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 6</var>, <var data-var='time'>17:20</var> EDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'> 6</var>, <var data-var='time'>16:26</var> EDT Identified - We have found another issue within our billing system that is causing intermittent issues. The team is working on identifying the root cause. Sep <var data-var='date'> 6</var>, <var data-var='time'>16:17</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 6</var>, <var data-var='time'>15:48</var> EDT Identified - We are currently experiencing some technical difficulties with our system and you may encounter an error page when logging in. Our team is actively working on resolving this issue. We understand the inconvenience this may cause and appreciate your patience while we work to get everything back up and running as quickly as possible. We will keep this status page updated with the latest information regarding this incident.

Temporary Service Interruption

May <var data-var='date'>19</var>, <var data-var='time'>07:18</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>07:10</var> EDT Monitoring - We are pleased to report that the earlier service interruption has been resolved. You should now be able to log in and use Ziflow without encountering an error page. Our team is currently monitoring the situation to ensure that all systems are functioning as expected. We are committed to maintaining a high level of service and will continue to update this status page with any new information. May <var data-var='date'>19</var>, <var data-var='time'>07:07</var> EDT Investigating - We are currently experiencing some technical difficulties with our system and you may encounter an error page when logging in. Our team is actively working on resolving this issue. We understand the inconvenience this may cause and appreciate your patience while we work to get everything back up and running as quickly as possible. We will keep this status page updated with the latest information regarding this incident. Thank you for your understanding.

Mar <var data-var='date'>13</var>, <var data-var='time'>12:40</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>12:19</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>13</var>, <var data-var='time'>12:00</var> EDT Identified - We apologize for the inconvenience, but our authentication provider, Auth0 / Okta, is currently experiencing technical issues. As a result, some users may encounter the message "Login unsuccessful" when attempting to log in. We want to assure you that we have already raised a priority ticket with their team, who are actively working to resolve the issue. We appreciate your patience and understanding while we work to get this resolved as quickly as possible.

"Login unsuccessful" error

Jan <var data-var='date'>13</var>, <var data-var='time'>09:40</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>09:38</var> EST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>13</var>, <var data-var='time'>09:37</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>13</var>, <var data-var='time'>09:36</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>13</var>, <var data-var='time'>09:28</var> EST Investigating - We are currently investigating this issue.

Is Ziflow down?

Ziflow status is UP

Lastest published events

Proof Processing Performance Degradation

Proof Processing Performance Degradation

Inability to Access Comment Attachments

Ziflow Services, Components and Regions

Recent Ziflow events

Proof Processing Performance Degradation

Proof Processing Performance Degradation

Inability to Access Comment Attachments

Error Combining Non-Static Proofs

Issues with Proof Notification Delivery

Delayed Processing Speeds