Jul <var data-var='date'>23</var>, <var data-var='time'>00:00</var> UTC Resolved - On 23 July 2026, between approximately 06:00 and 11:00 IST, a DNS resolution issue disrupted several Client Services. Impact was intermittent and varied by service as DNS caches expired and refreshed, with the most noticeable disruption for most services around 09:00 IST. During this window some clients may have seen errors or elevated latency when accessing affected services. The issue has since been fully resolved and all services are operating normally. We apologise for any inconvenience caused.

DNS Outage — Client Services Impact

Jun <var data-var='date'>10</var>, <var data-var='time'>04:24</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>04:18</var> UTC Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'>10</var>, <var data-var='time'>03:51</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>03:51</var> UTC Scheduled - We are rolling out a release for our new Audience Scheduling feature — a significant upgrade to how you control when and how your audience data syncs to your destinations. Maintenance window: 30 minutes Impact: Brief interruptions may occur for audience syncs, schedule creation, and edits to existing schedules during the deployment. Already-running syncs may be paused and resumed automatically. No data loss is expected. What's new with this release: - Finer-grained control over audience sync timing (specific times, intervals, or event-driven) - Better visibility into upcoming and past scheduled runs - More flexible rules for how data is delivered to destinations We'll update this notice as soon as the deployment is complete. Thank you for your patience.

Scheduled Maintenance: New Audience Scheduling Feature Release

May <var data-var='date'>21</var>, <var data-var='time'>14:48</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>17:25</var> UTC Update - Following our previous updates, the underlying Google Cloud infrastructure issue continues to impact parts of the Audience Refresh and Export workflows. Zeotap continues to take the required mitigation steps from our side, including re-triggering affected audience jobs and working to unblock delayed processing. Some jobs may still experience delays or failures while the Google-side issue remains under investigation. We are monitoring the situation closely and are in active contact with Google Cloud support. May <var data-var='date'>19</var>, <var data-var='time'>16:33</var> UTC Update - Mitigation measures implemented by Zeotap and Google Cloud continue to be monitored closely. While several previously impacted jobs have recovered successfully, we are still observing intermittent instability affecting parts of the Audience Refresh and Export workflows. As a result, some audience refreshes and downstream exports may continue to experience delays or failures while Google Cloud continues investigating the underlying infrastructure issue. No customer data has been lost, and all audience definitions and configurations remain intact. May <var data-var='date'>18</var>, <var data-var='time'>18:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>18</var>, <var data-var='time'>16:00</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'>18</var>, <var data-var='time'>16:00</var> UTC Identified - Google team is actively looking at the failures. May <var data-var='date'>18</var>, <var data-var='time'>07:45</var> UTC Investigating - We are currently experiencing a disruption to our Audience Refresh and Export pipeline. Audience segment refresh and export jobs are failing or significantly delayed. The issue has been traced to an infrastructure-level problem on Google Cloud's side affecting our EU region. Google Cloud engineering is actively investigating and working on a fix. Impact: Audience segments may not refresh on schedule. Manually triggered jobs may also fail. No customer data has been lost and all segment configurations remain intact. We are monitoring the situation closely and are in active contact with Google Cloud support.

Audience Refresh — Service Disruption

May <var data-var='date'>17</var>, <var data-var='time'>16:23</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>17</var>, <var data-var='time'>13:55</var> UTC Monitoring - A fix has been implemented from google and we are monitoring the results. The audience is processing the pending refreshes May <var data-var='date'>17</var>, <var data-var='time'>13:02</var> UTC Identified - We have received mitigation steps from GCP. We are working on it. May <var data-var='date'>17</var>, <var data-var='time'>12:53</var> UTC Update - We are still yet to hear from the GCP team. We are actively looking at the issue. May <var data-var='date'>17</var>, <var data-var='time'>11:18</var> UTC Update - ⏺ Update — 2026-05-17 11:30 UTC We have taken remediation steps on our side and our cloud provider (Google Cloud) has confirmed an infrastructure issue affecting a subset of compute instances in our EU region. Their team is actively working on resolution. Audience Refresh and Export jobs triggered during this window may show as failed. Once resolved, we will re-trigger affected jobs and no action will be required from customers. Next update: 12:00 UTC or sooner if status changes. May <var data-var='date'>17</var>, <var data-var='time'>11:17</var> UTC Investigating - 2026-05-17 06:00 UTC We are aware of an issue affecting Audience Segment Refresh and Export for some customers. Segments that were scheduled to refresh or were manually triggered after 06:00 UTC today may be delayed or show a failed status. Our team is actively investigating. We have identified this as an issue with our cloud infrastructure provider, who has confirmed they are working on a fix. No customer data has been lost. All segment definitions and configurations remain intact. Next update: 12:00 UTC

Audience Refresh Pipeline | P1 | Google Cloud Infrastructure Issue

Dec <var data-var='date'>10</var>, <var data-var='time'>09:20</var> UTC Resolved - This incident has been resolved. The login issues on app.zeotap.com were caused by an outage at our identity provider (Okta), which prevented some users from authenticating. There was no impact to stored data or running workloads; only authentication flows were affected. We will continue to work with our provider to reduce the risk of similar issues in the future. Dec <var data-var='date'>10</var>, <var data-var='time'>09:17</var> UTC Monitoring - Okta has reported recovery of their services and we are seeing successful logins to app.zeotap.com again. We are monitoring authentication error rates and performance to ensure everything remains stable before marking this incident as resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>09:09</var> UTC Identified - Identified – Third-party (Okta) This is impacting login flows to app.zeotap.com, including new sign-ins and session renewals. Our systems remain up and healthy, but users may not be able to authenticate successfully until Okta restores service. We are closely monitoring Okta’s status and will share further updates as they become available. Dec <var data-var='date'>10</var>, <var data-var='time'>09:08</var> UTC Investigating - We are currently investigating an issue where some users are unable to log in to app.zeotap.com or are seeing errors during authentication. Our engineering team is analyzing the issue and we will provide an update as soon as we have more information.

Degraded Authentication on app.zeotap.com (Okta Outage)

Jun <var data-var='date'>12</var>, <var data-var='time'>22:31</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>21:02</var> UTC Monitoring - Google's engineers have identified the root cause and have applied appropriate mitigations. We continue to monitor. Jun <var data-var='date'>12</var>, <var data-var='time'>19:41</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>19:16</var> UTC Investigating - Google has confirmed an Identity & Access Management service issue that is cascading across several products. Error rates and time-outs are occurring for workloads running in **europe-west1, west2, west3, west4, west6, west8, west9, west10 and west12**. We are currently. investigating the issue. #### Impacted GCP products Cloud Data Fusion · Cloud Memorystore (Redis & Memcached) · Cloud Shell · Cloud Workstations · Cloud Bigtable · Cloud Dataproc · Cloud Storage · Identity & Access Management · plus ancillary services flagged by Google. #### Customer impact Applications or batch jobs that rely on the above services **may experience 5xx errors, authentication failures, or complete unavailability**. Multi-region fail-over traffic remains healthy. More Update on: https://status.cloud.google.com/index.html

Google Cloud Outage – Multiple Services Unavailable in European Regions

May <var data-var='date'>15</var>, <var data-var='time'>12:30</var> UTC Resolved - Between 12:03 UTC and 12:28 UTC we saw an elevated API error rate (peaking at ≈ 7 %). The underlying issue has been fixed and the platform is operating normally. We are monitoring closely.

Elevated API Errors on App Platform upto 7 %

Jul <var data-var='date'> 3</var>, <var data-var='time'>09:24</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:16</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:11</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 3</var>, <var data-var='time'>07:45</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 3</var>, <var data-var='time'>07:44</var> UTC Investigating - We are currently investigating this issue.

Several Ingestion Components impacted due to Redis Enterprise Outage

Feb <var data-var='date'> 6</var>, <var data-var='time'>05:43</var> UTC Update - The maintenance has been successfully completed. All systems are operational, and we have conducted thorough checks to ensure stability and optimal performance. Thank you for your patience during this period. Feb <var data-var='date'> 6</var>, <var data-var='time'>05:31</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 6</var>, <var data-var='time'>05:27</var> UTC Update - All applications are now operating normally. We are actively monitoring all applications to ensure the highest quality experience for you. Feb <var data-var='date'> 6</var>, <var data-var='time'>05:26</var> UTC Update - All applications are now operating normally. We are actively monitoring all applications to ensure the highest quality experience for you. Feb <var data-var='date'> 6</var>, <var data-var='time'>05:10</var> UTC Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 6</var>, <var data-var='time'>04:15</var> UTC Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'> 6</var>, <var data-var='time'>04:07</var> UTC Scheduled - https://app.zeotap.com will be down for around 15 minutes during this change window. i.e. CDP and related functionalities will not work and cannot be accessed.

Production change | Database scale maintenance activity

Jul <var data-var='date'>17</var>, <var data-var='time'>06:15</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>17</var>, <var data-var='time'>06:15</var> UTC Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>17</var>, <var data-var='time'>03:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>10:41</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>14</var>, <var data-var='time'>10:38</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>14</var>, <var data-var='time'>10:35</var> UTC Scheduled - Our databases will be temporarily unavailable for approximately two hours during this time to meet audit and security requirements. We recognise the significance of our services to your operations and assure you that we will make every effort to minimise any inconvenience.

Important Infrastructure Upgrade for Database Instances

Jul <var data-var='date'>17</var>, <var data-var='time'>06:07</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>17</var>, <var data-var='time'>06:07</var> UTC Update - We are continuing to verify the maintenance items. Jul <var data-var='date'>17</var>, <var data-var='time'>05:54</var> UTC Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>17</var>, <var data-var='time'>05:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>05:44</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Sep <var data-var='date'>15</var>, <var data-var='time'>04:51</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>04:49</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>14</var>, <var data-var='time'>12:01</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>14</var>, <var data-var='time'>12:00</var> UTC Investigating - We are currently investigating this issue.

Is Zeotap down?

Zeotap status is UP

Lastest published events

DNS Outage — Client Services Impact

Scheduled Maintenance: New Audience Scheduling Feature Release

Audience Refresh — Service Disruption

Zeotap Services, Components and Regions

Recent Zeotap events

DNS Outage — Client Services Impact

Scheduled Maintenance: New Audience Scheduling Feature Release

Audience Refresh — Service Disruption

Audience Refresh Pipeline | P1 | Google Cloud Infrastructure Issue

Degraded Authentication on app.zeotap.com (Okta Outage)

Google Cloud Outage – Multiple Services Unavailable in European Regions