Aug <var data-var='date'>18</var>, <var data-var='time'>15:34</var> CEST Resolved - Problemet er nu løst. ----- The problem has now been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>14:55</var> CEST Investigating - (Scroll down for English) Nogle brugere oplever i øjeblikket problemer med at få adgang til vores chatbot og også med at komme i kontakt med Customer Care via chat og formularer. Du kan finde hjælp og vejledninger i vores help-centre: Zenegy Payroll Help-center: https://help.zenegy.com Zenegy Numbers og Expense Help-center: https://help-numbers.zenegy.com Hvis du er berørt, kan du fortsat kontakte Customer Care via: Mail: customercare@zenegy.com Telefon: +45 70 22 22 16 Vi arbejder på at få adgangen til chatbotten tilbage til normal og beklager de gener, det måtte medføre. ----- Some users are currently experiencing issues accessing our chatbot and contacting Customer Care via the chat and forms. You can find help and guidance in our help centres: Zenegy Payroll Help Centre: https://help.zenegy.com Zenegy Numbers and Expense Help Centre: https://help-numbers.zenegy.com If you are affected, you can still contact Customer Care via: Email: customercare@zenegy.com Phone: +45 70 22 22 16 We are working to restore access to the chatbot and apologise for any inconvenience this may cause.

Nogle brugere oplever problemer med adgang til chatbot/Problems with access to chatbot for some users

Jul <var data-var='date'> 9</var>, <var data-var='time'>13:41</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>20:48</var> CEST Monitoring - Vi har lanceret et nyt brugerinterface i Zenegy og et nyt dashboard i Numbers. For nogle brugere – særligt administratorer med adgang til Portfolio – kan gamle browserdata forhindre systemet i at indlæse korrekt. Hvis du oplever problemer ved login eller efter login, bedes du slette cookies og cache i din browser og prøve igen. / We have launched a new user interface in Zenegy and a new dashboard in Numbers. For some users—especially administrators with access to Portfolio—cached browser data may prevent the system from loading correctly. If you experience issues during or after login, please clear your browser's cookies and cache, then try again.

Nogle brugere oplever problemer ved login. Slet cookies og cache i din browser / Some users experience login issues. Clear cookies and cache in your btowser

Jul <var data-var='date'> 4</var>, <var data-var='time'>14:25</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 4</var>, <var data-var='time'>09:14</var> CEST Investigating - We are currently investigating this issue.

Administratorer kan opleve manglende rettigheder i systemet mellem kl. 09.00 og 12.00 pga. planlagt vedligeholdelse. / Admins can experience missing permissions due to planned maintanance during 9 am and 12 am.

Jun <var data-var='date'>30</var>, <var data-var='time'>21:03</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>21:03</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>30</var>, <var data-var='time'>17:34</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>30</var>, <var data-var='time'>17:34</var> CEST Investigating - Vi planlægger vedligehold i dag mandag fra kl. 17:00. Der kan forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Monday from 17:00. Brief periods of unavailability of a few minutes may occur.

Planlagt vedligehold / Maintenance

Jun <var data-var='date'>30</var>, <var data-var='time'>09:44</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>14:06</var> CEST Monitoring - Der er i øjeblikket lange svartider hos SKAT ved skattekort, som kan medgive fejl ved hentning / There are currently long response times at SKAT for tax cards, which may result in errors when retrieving them. https://info.skat.dk/data.aspx?oid=44300

Længere svartider hos Skat - e-Skattekort / Longer processing times to Skat - e-Taxcards

Jun <var data-var='date'>22</var>, <var data-var='time'>17:10</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>16:39</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>22</var>, <var data-var='time'>16:39</var> CEST Investigating - Vi planlægger vedligehold i dag mandag fra kl. 17:00. Der kan forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Monday from 17:00. Brief periods of unavailability of a few minutes may occur.

May <var data-var='date'>21</var>, <var data-var='time'>07:16</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>15:43</var> CEST Monitoring - I aften mellem kl. 21.30 og 22.00 gennemfører vi planlagte vedligeholdelsesopdateringer. Der kan forekomme kortvarig begrænset tilgængelighed til systemerne i perioden. Tonight between 9.30 pm and 10.00 pm, we will be performing scheduled maintenance updates. Temporary limited availability of the systems may occur during this period.

Begrænset tilgængelighed mellem 21.30 og 22.00 / Limited availability during 9.30 pm and 10.00 pm.

May <var data-var='date'>19</var>, <var data-var='time'>11:41</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>08:21</var> CEST Monitoring - Vores teleudbyder, 3, oplever i øjeblikket netværksproblemer, som forventes løst omkring kl. 17:00. Kunder, der bruger SMS til login, modtager muligvis ikke deres login-kode og kan derfor ikke logge ind. Det er samtidig ikke muligt at gennemføre lønkørsler eller ændringer i Payroll, som kræver SMS-godkendelse. Our telecom provider, 3, is currently experiencing network issues, expected to be resolved by 5:00 PM. Customers using SMS for login may not receive their login code and therefore cannot log in. Payroll runs and Payroll changes requiring SMS approval are also currently unavailable.

Problemer med SMS-login og SMS-godkendelser / SMS Login & Payroll Approval Issues

May <var data-var='date'>18</var>, <var data-var='time'>09:21</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>11:33</var> CEST Monitoring - SKAT oplever lige nu ustabilitet og der kan derfor forekomme længere behandlingstider på lønkørsel og rekvirering af skattekort. Du kan se SKAT status her: https://info.skat.dk/data.aspx?oid=44300 SKAT is currently experiencing issues and as a result there may be longer processing times on payroll runs and fetching of tax cards. You can see SKAT status here: https://info.skat.dk/data.aspx?oid=4430

Længere svartider hos Skat / Longer processing times to Skat

May <var data-var='date'> 6</var>, <var data-var='time'>18:03</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>18:39</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'> 5</var>, <var data-var='time'>18:34</var> CEST Monitoring - Nogle brugere kan opleve problemer ved login, hvor der vises en hvid skærm. For at afhjælpe problemet anbefaler vi at slette cookies og cache i din browser. Some users may experience login issues resulting in a blank screen. To resolve this, we recommend clearing your browser’s cookies and cache.

Nogle brugere oplever problemer ved login. Slet cookies og cache i din browser. / Some users experience login issues. Clear cookies and cache in your btowser

May <var data-var='date'> 1</var>, <var data-var='time'>13:44</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>13:43</var> CEST Identified - The issue has been identified and a fix is being implemented.

Dele af Numbers og Finance utilgængeligt

Apr <var data-var='date'>28</var>, <var data-var='time'>16:19</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>16:35</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>27</var>, <var data-var='time'>16:34</var> CEST Investigating - Nogle brugere oplevere at mobil appen ikke virker, og det kræver desværre en re-install. Slet app'en og installér igen. Some users experience the mobile app does not work. It requires a re-install to fix the issue. Please delete it and re-install.

Mobil app kræver re-install for nogle brugere / Mobile app requires re-install for some users

Apr <var data-var='date'>27</var>, <var data-var='time'>18:09</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>08:51</var> CEST Monitoring - Vi planlægger vedligehold i dag mandag fra kl. 17:00. Der kan forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Monday from 17:00. Brief periods of unavailability of a few minutes may occur.

Apr <var data-var='date'>27</var>, <var data-var='time'>16:32</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>10:39</var> CEST Investigating - We are currently investigating this issue.

Mobil app kræver re-install for nogle brugere / Mobil app requires reinstall for some users

Apr <var data-var='date'>16</var>, <var data-var='time'>20:29</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>07:57</var> CEST Update - Vi planlægger vedligehold i dag torsdag fra kl. 18:00 til 20:00. I dette tidsrum kan der forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Thursday from 18:00 to 20:00. During this window, brief periods of unavailability of a few minutes may occur. Apr <var data-var='date'>16</var>, <var data-var='time'>07:56</var> CEST Monitoring - Vi planlægger vedligehold i dag torsdag fra kl. 18:00 til 20:00. I dette tidsrum kan der forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Thursday from 18:00 to 20:00. During this window, brief periods of unavailability of a few minutes may occur.

Planlagt vedligehold kl 18-20 / Maintenance

Apr <var data-var='date'>16</var>, <var data-var='time'>10:43</var> CEST Resolved - The issue has been resolved, and operations have returned to normal. Apr <var data-var='date'>16</var>, <var data-var='time'>09:54</var> CEST Investigating - Nogle brugere oplever probelmer med login. Vi arbejder på at få det løst hurtigst muligt. Some users are currently experiencing login issues. We are working to resolve the problem as quickly as possible.

Nogle brugere oplever i øjeblikket problemer med login / Some users experience errors with login

Apr <var data-var='date'>16</var>, <var data-var='time'>08:07</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>11:24</var> CEST Monitoring - SKAT oplever lige nu ustabilitet og der kan derfor forekomme længere behandlingstider på lønkørsel og rekvirering af skattekort. Du kan se SKAT status her: https://info.skat.dk/data.aspx?oid=44300 SKAT is currently experiencing issues and as a result there may be longer processing times on payroll runs and fetching of tax cards. You can see SKAT status here: https://info.skat.dk/data.aspx?oid=4430

Apr <var data-var='date'>14</var>, <var data-var='time'>15:22</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>10:11</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>10:01</var> CEST Investigating - Skat oplever lige nu ustabilitet og der kan derfor forekomme længere behandlingstider på lønkørsel og rekvirering af skattekort. Du kan se Skats status her: https://info.skat.dk/data.aspx?oid=44300 Skat is currently experiencing issues and as a result there may be longer processing times on payroll runs and fetching of tax cards. Yopu can see Skats status here: https://info.skat.dk/data.aspx?oid=44300

Mar <var data-var='date'>19</var>, <var data-var='time'>12:35</var> CET Resolved - Vi har løst problemet, og Numbers er tilbage i normal drift. / A fix has been implemented and the services are back to normal. Mar <var data-var='date'>19</var>, <var data-var='time'>11:18</var> CET Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>19</var>, <var data-var='time'>11:13</var> CET Identified - Vi oplever i øjeblikket problemer med Numbers som giver driftsforstyrrelser. Nogle funktioner kører langsomt eller loader slet ikke. Vi gør alt hvad vi kan for at få systemet tilbage til normal drift. We are currently experiencing issues with Numbers causing service disruptions. Some functions are running slowly or not loading at all. We are doing everything we can to restore the system to normal operation.

Driftsforstyrrelser i Numbers / Numbers experiences disruptions

Mar <var data-var='date'>12</var>, <var data-var='time'>15:08</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>14:51</var> CET Identified - Zenegy er pt. utilgængelig udenfor EU. Vi arbejder på at give de påvirkede lande adgang igen. Zenegy is currently unavailable outside the EU. We are working on granting the affected countries access again.

Zenegy pt. utilgængeligt udenfor EU / Zenegy currently unavailable outside EU

Feb <var data-var='date'>25</var>, <var data-var='time'>08:41</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>10:03</var> CET Identified - The issue has been identified and a fix is being implemented.

Langsom load af kladdelønsedler / Slow loading of draft payslips

Feb <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>20:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>15</var>, <var data-var='time'>06:37</var> CET Scheduled - Vi kommer med en ny og hurtigere web-udgave af Zenegy. Du kan opleve korte afbrydelser, når du navigerer mellem moduler, og du kan opleve længere ventetider eller være nødt til at opdatere siden. Hvis noget ikke ser rigtigt ud, kan du prøve at genindlæse om et par minutter. We’re enabling an updated web experience. You may experience brief interruptions when navigating between modules, and you might notice slower performance or need to refresh the page. If something doesn’t look right, try reloading in a few minutes.

Opdatering af Zenegy / Zenegy web update

Feb <var data-var='date'>13</var>, <var data-var='time'>11:14</var> CET Resolved - Medarbejdere kan nu igen tilgå og oprette timer i Zenegy. Employee are able to access and create hour registration again. Feb <var data-var='date'>13</var>, <var data-var='time'>10:02</var> CET Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>13</var>, <var data-var='time'>09:41</var> CET Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>13</var>, <var data-var='time'>09:27</var> CET Identified - Nogle brugere oplever problemer med at tilgå og lave timeregistreringer i Zenegy. Vi arbejder på en løsning. Some users are experiencing issues accessing and creating hour registrations in Zenegy. We're working on a resolution.

Fejl ved timeregistreringer / Error i hour registrations

Feb <var data-var='date'> 2</var>, <var data-var='time'>06:34</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>13:42</var> CET Identified - 3 oplever lige nu nogle driftforstyrrelse, der gør at nogle sms er forsinkede. Du kan følge deres status her: https://www.3.dk/hjalp/daekning-og-netvaerk/driftsinformation/driftstatus/

Driftforstyrrelser hos 3 kan forsinke sms-beskeder / Issues at 3 can. cause delays in text messages

Jan <var data-var='date'>27</var>, <var data-var='time'>18:27</var> CET Resolved - AI-supportbotten kører normalt igen Den midlertidige driftsforstyrrelse hos Microsoft Azure OpenAI er nu løst, og botten svarer derfor igen som forventet. Hvis du har oplevet fejl tidligere i dag, kan du prøve igen nu. Tak for din forståelse. --- The AI support bot is running normally again The temporary disruption to Microsoft Azure OpenAI has now been remedied and the bot is responding as expected. If you have experienced errors earlier today, please try again now. Thank you for your understanding. Jan <var data-var='date'>27</var>, <var data-var='time'>13:03</var> CET Identified - Vi oplever i øjeblikket ustabil drift på vores supportchatbot. Årsagen er en igangværende driftsforstyrrelse hos Microsoft Azure OpenAI, som kan give midlertidige tilgængelighedsproblemer og forhøjet fejlrate. Microsoft har meldt, at de er i gang med at implementere afhjælpende tiltag og samarbejder på tværs af platformteams for at genoprette stabiliteten. Følg status her: https://azure.status.microsoft/da-dk/status I mellemtiden kan du bruge vores Help-center, eller kontakte Customer Care via chat, e-mail eller telefon i åbningstiden. ----- We are currently experiencing unstable operation on our support chatbot. The reason is an ongoing operational disruption at Microsoft Azure OpenAI, which can cause temporary availability issues and an increased error rate. Microsoft has announced that it is implementing remedial actions and collaborating across platform teams to restore stability. Follow the status here: https://azure.status.microsoft/da-dk/status In the meantime, you can use our Help Center, or contact Customer Care via chat, email or phone during business hours.

Is Zenegy down?

Zenegy status is UP

Lastest published events

Nogle brugere oplever problemer med adgang til chatbot/Problems with access to chatbot for some users

Nogle brugere oplever problemer ved login. Slet cookies og cache i din browser / Some users experience login issues. Clear cookies and cache in your btowser

Administratorer kan opleve manglende rettigheder i systemet mellem kl. 09.00 og 12.00 pga. planlagt vedligeholdelse. / Admins can experience missing permissions due to planned maintanance during 9 am and 12 am.

Zenegy Services, Components and Regions

Recent Zenegy events

Nogle brugere oplever problemer med adgang til chatbot/Problems with access to chatbot for some users

Nogle brugere oplever problemer ved login. Slet cookies og cache i din browser / Some users experience login issues. Clear cookies and cache in your btowser

Administratorer kan opleve manglende rettigheder i systemet mellem kl. 09.00 og 12.00 pga. planlagt vedligeholdelse. / Admins can experience missing permissions due to planned maintanance during 9 am and 12 am.

Planlagt vedligehold / Maintenance

Længere svartider hos Skat - e-Skattekort / Longer processing times to Skat - e-Taxcards

Planlagt vedligehold / Maintenance