Sep <var data-var='date'>18</var>, <var data-var='time'>18:30</var> UTC Resolved - Incident Summary Between approximately 18:45 and 19:15 UTC, some users may have experienced delayed delivery of incident notifications across push, SMS, call and email channels. Impact Incident notifications were delayed during this window. No notifications were lost, all notifications were eventually delivered, though with a delay. Normal notification delivery was restored by 19:15 UTC.

Degraded Performance – Delayed Incident Notification Delivery

Sep <var data-var='date'> 1</var>, <var data-var='time'>12:52</var> UTC Resolved - Between approximately 10:30 and 11:18 UTC , you might have experienced delayed delivery of incident notifications (push, SMS, call, and email). No notifications were lost. All notifications were eventually delivered, but with delay. Our team identified the issue within minutes and took action to restore normal processing. Notification delivery returned to normal by 11:18 UTC We apologize for the delay this may have caused to your incident response workflow.

Delayed Incident Notifications

Aug <var data-var='date'>25</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>08:49</var> UTC Scheduled - We’ll be performing minor upgrades to Zenduty’s backend infrastructure and databases to improve performance and reliability. This maintenance will not impact dashboard functionality, mobile app usage. There may be a delay in some update operations, alerts & notifications during the maintenance window. All other operations will continue as usual.

Schedule maintenance

Jul <var data-var='date'>22</var>, <var data-var='time'>14:19</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>14:18</var> UTC Update - This incident is resolved. Voice-call notifications to Singapore (+65) numbers are delivering normally again. The disruption originated with our upstream voice provider and has since been corrected. We've verified successful call delivery and are monitoring to ensure stability. We apologize for the disruption. If you're still seeing failures, please reach out to support. Jul <var data-var='date'>17</var>, <var data-var='time'>11:48</var> UTC Investigating - We've identified an issue affecting voice-call notifications to Singapore (+65) phone numbers. Affected customers may experience failed or missing call alerts. This is caused by a disruption at our upstream voice provider. All other notification channels (SMS, email, push, and chat) are operating normally. Incidents are still being delivered through these channels.

Voice call notification delivery failures - Singapore

Jul <var data-var='date'>16</var>, <var data-var='time'>20:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>18:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>16:00</var> UTC Scheduled - One of our telephone provider's upstream carrier partners has planned maintenance during the window above. As a result, a subset of outbound phone-call notifications to Indian numbers may fail intermittently. Most calls will connect normally, and all other notification channels (email, push, Slack/Teams) will not be affected.

Possible intermittent outbound call failures to Indian numbers (scheduled carrier maintenance)

Jun <var data-var='date'> 2</var>, <var data-var='time'>12:37</var> UTC Resolved - Between 10:56 and 12:05 UTC on Jun 2, 2026, we experienced partial degradation in notification delivery. The notification service has been fully restored and is operating normally. We are actively investigating the root cause.

We had a partial degradation in notification service

Mar <var data-var='date'>21</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>21</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>12:09</var> UTC Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>13</var>, <var data-var='time'>12:08</var> UTC Scheduled - We’ll be performing minor upgrades to Zenduty’s backend infrastructure and databases to improve performance and reliability. This maintenance will not impact dashboard functionality, mobile app usage, or alerts. There may be a delay in some update operations during the maintenance window. All other operations will continue as usual. This maintenance was originally scheduled for Wednesday, 11th March, but was rescheduled as part of our internal release planning.

Nov <var data-var='date'>19</var>, <var data-var='time'>12:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>19</var>, <var data-var='time'>10:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>17</var>, <var data-var='time'>12:32</var> UTC Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>17</var>, <var data-var='time'>12:30</var> UTC Scheduled - We're conducting essential upgrades to Zenduty's Slack APP. This maintenance will not impact any of Zenduty's operation

Schedule Maintenance to update Zenduty's(Xurrent IMR) Slack APP

Oct <var data-var='date'>20</var>, <var data-var='time'>10:11</var> UTC Resolved - This issue is now resolved for all users and are seeing signs of complete recovery across Zenduty. Users will see success in triggering Incidents via the Email integration, along with recovery to their Email, SMS and Voice notifications. We apologize for any disruptions to your day. Oct <var data-var='date'>20</var>, <var data-var='time'>09:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>09:52</var> UTC Update - We are monitoring recovery of all the impacted functionalities. We appreciate your patience and will provide the next update in 30-minutes. Oct <var data-var='date'>20</var>, <var data-var='time'>09:31</var> UTC Investigating - We are currently experiencing issues with our Email integration, Voice, SMS and Email alerts. Our team is actively investigating the issue and working to restore full access as quickly as possible.

Investigating Potential Issue - Delayed Notifications(SMS/Voice/Email) and impact to Email Integration

Apr <var data-var='date'>10</var>, <var data-var='time'>09:18</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>09:18</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:51</var> UTC Scheduled - We're conducting essential minor upgrades to Zenduty's backend infrastructure and databases to enhance performance and reliability. This maintenance window will not affect alert ingestion, dashboard functionality, mobile app usage, or Alerts. However, there may be a slight delay in update operations for less than 30 seconds. All other operations will continue uninterrupted.

Scheduled Maintanence

Mar <var data-var='date'>20</var>, <var data-var='time'>12:30</var> UTC Resolved - [Resolved] Users may have experienced a delay in receiving notifications. This issue was identified at 12:43 PM GMT and was resolved by 1:03 PM GMT.

[Resolved] Delay in sending Notifications

Jan <var data-var='date'> 8</var>, <var data-var='time'>14:29</var> UTC Resolved - We identified an issue at 2.15pm UTC after a release that impacted the evaluation of a subset of alert rules. Upon detection, our engineering team promptly investigated and fixed the issue. As of now, there is no ongoing impact, and all systems are functioning as expected. We sincerely apologize for any inconvenience caused and appreciate your understanding. If you experience any further issues, please reach out to our support team at support@zenduty.com. Thank you for your patience. — The Zenduty Team

[Resolved] Issue with Alert Rule evaluation

Sep <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>20:28</var> UTC Scheduled - We're conducting essential upgrades to Zenduty's backend infrastructure to enhance performance and reliability. This maintenance window will not affect alert ingestion, dashboard functionality, mobile app usage, or Alerts. However, there may be a slight delay in update operations for less than 1 minute. All other operations will continue uninterrupted.

Jul <var data-var='date'> 6</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:12</var> UTC Scheduled - We're conducting essential upgrades to Zenduty's backend infrastructure to enhance performance and reliability. This maintenance window will not affect alert ingestion, dashboard functionality, mobile app usage, or Alerts. However, there may be a slight delay in update operations for less than 1 minute. All other operations will continue uninterrupted.

Jun <var data-var='date'>29</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>15:18</var> UTC Scheduled - We're conducting essential upgrades to Zenduty's backend infrastructure to enhance performance and reliability.This maintenance will not affect data ingestion, dashboard functionality, mobile app usage, Alerts or APIs. Your operations will continue uninterrupted.

Scheduled Maintenance

Jun <var data-var='date'>15</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>15:11</var> UTC Scheduled - We're conducting essential upgrades to Zenduty's backend infrastructure to enhance performance and reliability.This maintenance will not affect data ingestion, dashboard functionality, mobile app usage, Alerts or APIs. Your operations will continue uninterrupted. In case you have whitelisted our ips, please make sure you have all the ips whitelisted mentioned in the page https://www.zenduty.com/docs/whitelisting/

May <var data-var='date'>27</var>, <var data-var='time'>10:32</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>10:20</var> UTC Monitoring - A fix has been released within our latest version(v5.6.4). We request all impacted users to upgrade to the latest version. May <var data-var='date'>27</var>, <var data-var='time'>09:57</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'>27</var>, <var data-var='time'>09:25</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'>27</var>, <var data-var='time'>09:01</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>27</var>, <var data-var='time'>08:44</var> UTC Investigating - We are currently investigating an issue with the push notifications actions on the Zenduty Android application. This issue is specific to version 5.6.3. Our team is currently working on a fix for this issue and will push out a new version shortly.

Issues with Zenduty Android Application

May <var data-var='date'>18</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 3</var>, <var data-var='time'>20:26</var> UTC Scheduled - We're conducting essential upgrades to Zenduty's backend infrastructure to enhance performance and reliability.This maintenance will not affect data ingestion, dashboard functionality, mobile app usage, Alerts or APIs. Your operations will continue uninterrupted.

System Maintanence - Saturday,May,18,2024 0530 UTC

Apr <var data-var='date'>27</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>27</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>11:49</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>17</var>, <var data-var='time'>11:48</var> UTC Scheduled - Our team will be performing scheduled maintenance during the specified window to improve performance of our systems. During this time, we do not anticipate any impact to any of our services including Alert Ingestion, API, Notifications or the Web and Mobile applications.

Schedule Maintenance

Feb <var data-var='date'>29</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>29</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>16:27</var> UTC Scheduled - We will be undergoing our regular maintenance. We expect no impact on our services.

Jan <var data-var='date'>23</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>23</var>, <var data-var='time'>07:32</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:58</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'> 9</var>, <var data-var='time'>08:21</var> UTC Scheduled - We are scheduling maintenance to upgrade our systems. This should not lead to any downtime. For more info you can reach out to support@zenduty.com

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Lastest published events

Degraded Performance – Delayed Incident Notification Delivery

Delayed Incident Notifications

Schedule maintenance

Zenduty Services, Components and Regions

Recent Zenduty events

Degraded Performance – Delayed Incident Notification Delivery

Delayed Incident Notifications

Schedule maintenance

Voice call notification delivery failures - Singapore

Possible intermittent outbound call failures to Indian numbers (scheduled carrier maintenance)

We had a partial degradation in notification service