Aug <var data-var='date'>21</var>, <var data-var='time'>13:30</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>13:23</var> CEST Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>19</var>, <var data-var='time'>22:18</var> CEST Update - Some users may still experience delayed status updates in the Zaptec app when attempting to authorize charging. Charging may begin as expected, but the app could continue to show the status as “Authorizing.” If this occurs, navigating away from the charging view and then returning should refresh the status. We may continue to see intermittent occurrences overnight while we monitor the situation. Thank you for your patience. Aug <var data-var='date'>19</var>, <var data-var='time'>21:36</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>20:20</var> CEST Identified - The issue has been identified, and a fix is currently being implemented. If you attempt to authorise charging in the Zaptec app, the app may not update immediately. Charging may begin as expected, but the app could continue to show the status as “Authorising.” Navigating away from the charging view and then returning should refresh the status. Aug <var data-var='date'>19</var>, <var data-var='time'>18:16</var> CEST Investigating - We are currently investigating this issue.

Degraded experience of real-time updates in the UI of both Portal and Mobile Applications

Aug <var data-var='date'>21</var>, <var data-var='time'>10:20</var> CEST Resolved - The incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>10:19</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>14</var>, <var data-var='time'>10:58</var> CEST Identified - We have identified an issue in the Zaptec app that causes the app language to be set to English for all users. Our team is implementing a fix, and we will provide an update as soon as it is available.

Zaptec app language temporarily set to English

Aug <var data-var='date'>10</var>, <var data-var='time'>11:56</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>10:59</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>10</var>, <var data-var='time'>10:58</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>10</var>, <var data-var='time'>10:55</var> CEST Investigating - Loading charger settings may take some time. We are currently investigating this issue.

Zaptec Portal performance issues

Aug <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>10:02</var> CEST Scheduled - We are introducing new public API endpoints for accessing closed charging sessions. In the future, the existing public session endpoints will only provide access to open sessions. Existing endpoints used to access closed sessions will be removed. The new API for closed sessions will require some query changes: You must provide an installation ID, charging station ID, or user ID. You must provide a time range. The API will not return a total page count. Instead, pagination will be handled using a page cursor. For all details, please visit: https://docs.zaptec.com/page/archived-session-endpoints-and-legacy-session-deprecation-planned

Upcoming Changes to Closed Session APIs

Jul <var data-var='date'>27</var>, <var data-var='time'>18:18</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>16:53</var> CEST Monitoring - Currently there is a drop of online chargers in Europe that is connected to LTE-M. This is out of our control, but we are monitoring the situation. Jul <var data-var='date'>27</var>, <var data-var='time'>16:31</var> CEST Investigating - We are currently investigating this issue.

Drop in LTE-M connections

Jul <var data-var='date'>21</var>, <var data-var='time'>15:12</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>14:30</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>13:28</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>21</var>, <var data-var='time'>12:59</var> CEST Investigating - We are currently investigating the issue. In the meantime, please visit our Help Center for guidance and support. https://help.zaptec.com/

Support Phone service disruption

Jun <var data-var='date'>17</var>, <var data-var='time'>15:15</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>14:24</var> CEST Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>17</var>, <var data-var='time'>11:15</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>10:56</var> CEST Investigating - We are currently investigating this issue.

OCPP Cloud traffic delays

Jun <var data-var='date'>10</var>, <var data-var='time'>11:13</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>09:29</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>09:08</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>10</var>, <var data-var='time'>08:57</var> CEST Investigating - There are currently some issues saving changes on charger level in the Zaptec Portal. Changes on installation level still works as expected. We are investigating this issue.

Unable to Save Charger-Level Changes in Zaptec Portal

Jun <var data-var='date'> 4</var>, <var data-var='time'>08:47</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>07:29</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>13:04</var> CEST Investigating - We are currently investigating this issue. May <var data-var='date'>27</var>, <var data-var='time'>12:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>11:47</var> CEST Investigating - We are currently investigating this issue.

May <var data-var='date'>22</var>, <var data-var='time'>14:03</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>08:31</var> CEST Monitoring - A fix has been implemented, and we are monitoring the results on Phone support services. You can always reach us with a web form or using chat in the Zaptec Help Center: https://help.zaptec.com May <var data-var='date'>20</var>, <var data-var='time'>15:53</var> CEST Update - The issue has been identified, and a fix is being implemented. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>20</var>, <var data-var='time'>15:20</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>20</var>, <var data-var='time'>14:20</var> CEST Investigating - We are currently experiencing disruptions on our Support phone lines. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>20</var>, <var data-var='time'>07:39</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>19</var>, <var data-var='time'>09:32</var> CEST Monitoring - A fix has been implemented, and we are monitoring the results on Phone support services. You can always reach us with a web form or using chat in the Zaptec Help Center: https://help.zaptec.com May <var data-var='date'>19</var>, <var data-var='time'>07:28</var> CEST Update - We have identified the issue and are currently implementing a fix. Our support phone is still not operating at full capacity, so in the meantime, we recommend contacting us via the web form or using the chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>18</var>, <var data-var='time'>20:05</var> CEST Update - We have identified the issue and are currently implementing a fix. Our support phone is still not operating at full capacity, so in the meantime, we recommend contacting us via the web form or using the chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>18</var>, <var data-var='time'>15:02</var> CEST Update - The issue has been identified and a fix is being implemented. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>18</var>, <var data-var='time'>12:12</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>18</var>, <var data-var='time'>09:42</var> CEST Investigating - We are currently experiencing disruptions on our phone lines. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/

May <var data-var='date'>15</var>, <var data-var='time'>14:46</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>14:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>15</var>, <var data-var='time'>13:54</var> CEST Identified - The problem has been identified, and the fix is being implemented. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>15</var>, <var data-var='time'>13:30</var> CEST Update - We are currently experiencing disruptions on our phone lines. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>15</var>, <var data-var='time'>12:30</var> CEST Investigating - We are currently investigating this issue.

May <var data-var='date'>13</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>12:49</var> CEST Update - We are continuing to verify the maintenance items. For UK customers trying to reach us via phone, please call +441274003865 May <var data-var='date'>13</var>, <var data-var='time'>12:45</var> CEST Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>13</var>, <var data-var='time'>07:00</var> CEST Update - Maintenance is still ongoing, so you may experience longer wait times on our phone lines and occasional delays in the Help Center. Thank you for your patience while we complete this work. For UK customers trying to reach us via phone, please call +441274003865 May <var data-var='date'>12</var>, <var data-var='time'>14:33</var> CEST Update - We are still performing maintenance, so you may experience longer wait times on our phone lines and some delays in the Help Center. Thank you for your patience. For UK customers trying to reach us via phone, please call +441274003865 May <var data-var='date'>12</var>, <var data-var='time'>13:52</var> CEST Update - We are still performing maintenance, so you may experience longer wait times on our phone lines and some delays in the Help Center. Thank you for your patience. May <var data-var='date'>12</var>, <var data-var='time'>12:10</var> CEST Update - Maintenance is in progress, you may experience some wait time on phone lines the next hour. May <var data-var='date'>12</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>08:51</var> CEST Scheduled - You may experience brief downtime or temporary instability in the Zaptec Help Center while we perform maintenance. During this time, we will upgrade articles and make some improvements.

We’re upgrading our Help Center!

May <var data-var='date'> 4</var>, <var data-var='time'>07:57</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 3</var>, <var data-var='time'>23:30</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 3</var>, <var data-var='time'>23:07</var> CEST Investigating - The team is investigating the issue

Charging sessions might experience some delay for starting

Apr <var data-var='date'>29</var>, <var data-var='time'>12:14</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>11:21</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>10:50</var> CEST Investigating - We are currently investigating this issue.

Support Phone Disruption – Contact Us via Chat or Email

Mar <var data-var='date'>13</var>, <var data-var='time'>08:13</var> CET Resolved - This incident have been resolved. Connections have been stable through the night. Mar <var data-var='date'>12</var>, <var data-var='time'>22:53</var> CET Monitoring - We have identified the root cause of the connectivity issues affecting Zaptec Go and Zaptec Go 2 chargers and fixes have been implemented. Systems are gradually returning to normal, and chargers are expected to behave as intended within the next few hours. If your charging station won't start charging because of connection issues, you can set it to Stand Alone mode through the Zaptec app to start charging. A guide on how to do this can be found here: https://help.zaptec.com/en-GB/article/use-stand-alone-mode-for-troubleshooting-and-unstable-internet?market=no We will monitor the situation over the night. Mar <var data-var='date'>12</var>, <var data-var='time'>21:38</var> CET Update - We have identified that this incident only affects Zaptec Go and Zaptec Go 2 chargers. The issue impacts both LTE-M and Wi-Fi connectivity and is not limited to the Nordics, but affects a set of chargers globally. Our team is continuing to investigate the root cause and is working to restore stable connectivity as soon as possible. We will share further updates as more information becomes available. Mar <var data-var='date'>12</var>, <var data-var='time'>21:07</var> CET Investigating - We are seeing an increase of charging stations connected to LTE-M in Norway, Sweden and Denmark loosing their network connectivity. We are currently investigating this issue, and will update once we have more information.

Connectivity issues Zaptec Go/Go 2

Feb <var data-var='date'>17</var>, <var data-var='time'>15:19</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>11:50</var> CET Update - We are continuing to monitor for any further issues. To ensure the issue is fully resolved, please update your Zaptec app to version 5.41.9 on iOS (Apple). To verify the current version of your app, click on the "Account" tab in the lower right corner inside the Zaptec App. You will then see the version number in the bottom of your screen. Feb <var data-var='date'>16</var>, <var data-var='time'>09:21</var> CET Monitoring - A fix has been implemented and we are currently monitoring the results. To ensure the issue is fully resolved, please update your Zaptec app to version 5.41.9 on iOS (Apple). Feb <var data-var='date'>12</var>, <var data-var='time'>14:33</var> CET Identified - The issue has been identified, and we are working on a fix. Feb <var data-var='date'>12</var>, <var data-var='time'>08:49</var> CET Update - We are still investigating this issue. If you are experiencing any issues with access to charging stations through the Zaptec app, please sign out and back in. Feb <var data-var='date'>11</var>, <var data-var='time'>15:04</var> CET Update - We are still investigating this issue. Feb <var data-var='date'>11</var>, <var data-var='time'>11:50</var> CET Update - We are continuing to investigate this issue. Feb <var data-var='date'>11</var>, <var data-var='time'>10:29</var> CET Investigating - We are currently investigating a bug in the app where users occasionally lose access to their charger. The issue is temporarily resolved by logging out of the app and then logging back in.

App access problems

Feb <var data-var='date'>16</var>, <var data-var='time'>09:19</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>08:45</var> CET Investigating - We've received reports of issues creating new installations in the Zaptec Portal. We are investigating this issue.

Issues creating new installations

Feb <var data-var='date'>14</var>, <var data-var='time'>00:30</var> CET Resolved - Disruption across all instances of the service, impacting major API-driven integrations.

API Disruption

Jan <var data-var='date'>31</var>, <var data-var='time'>10:30</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>30</var>, <var data-var='time'>10:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>10:28</var> CET Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'>30</var>, <var data-var='time'>10:27</var> CET Scheduled - You might experience some downtime or temporary instability while we complete the migration. We’ll be back to full speed shortly—thank you for your patience!

Jan <var data-var='date'>30</var>, <var data-var='time'>09:12</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>08:53</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>30</var>, <var data-var='time'>08:34</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>30</var>, <var data-var='time'>08:22</var> CET Update - We are continuing to investigate this issue. Jan <var data-var='date'>30</var>, <var data-var='time'>08:19</var> CET Investigating - We are currently investigation the issue, contact us here: https://forms.atender.com/form/b06xo3dlmls-copy-1768225820551?lang=en

Jan <var data-var='date'>28</var>, <var data-var='time'>10:15</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>09:10</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>09:02</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>28</var>, <var data-var='time'>08:53</var> CET Investigating - We are currently investigation the issue, contact us here: https://forms.atender.com/form/b06xo3dlmls-copy-1768225820551?lang=en

Norway Support Phone Disruption – Contact Us via Chat or Email

Jan <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>21</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>12</var>, <var data-var='time'>14:03</var> CET Scheduled - We will be undergoing scheduled maintenance during this time. OCPP connected chargers is expected to disconnect for a brief period of time, but should quickly recover. What is OCPP? OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard. If you encounter any issues starting the charging session during this time slot, please try again in a few minutes. If you experience difficulties stopping the charging session, it will still be possible to stop it directly through your vehicle.

Scheduled maintenance OCPP Cloud

Jan <var data-var='date'>19</var>, <var data-var='time'>15:00</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>19</var>, <var data-var='time'>12:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>14</var>, <var data-var='time'>14:08</var> CET Scheduled - We are in the process of upgrading the system used by our support team for handling tickets and phone calls. During this transition, response times may be slightly longer than usual, and you might experience brief delays when contacting us. Our team is monitoring the change closely to ensure everything runs smoothly. If any issues arise that impact our ability to provide support, we will update this status page with more information. Thank you for your understanding and patience while we complete this improvement.

Change of support system

Jan <var data-var='date'>17</var>, <var data-var='time'>11:08</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>16</var>, <var data-var='time'>22:31</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>16</var>, <var data-var='time'>22:08</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>16</var>, <var data-var='time'>18:06</var> CET Investigating - We are currently investigating an issue where a small percentage of devices may show delayed history of observations. This does not affect the charging process. No action is required from users, and all data will appear as expected once the system catches up

Investigation Ongoing Into Delayed Observation History on Some Devices

Dec <var data-var='date'> 5</var>, <var data-var='time'>12:58</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:24</var> CET Monitoring - A fix has been implemented by the 3rd party service. We will continue to monitor. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:08</var> CET Investigating - Due to 3rd party service being down, our support systems are currently unavailable. This means that our customers can't reach our support. This is currently out of our control and we are monitoring the situation. All other services are operational. https://www.cloudflarestatus.com/

Is Zaptec down?

Zaptec status is UP

Lastest published events

Degraded experience of real-time updates in the UI of both Portal and Mobile Applications

Zaptec app language temporarily set to English

Zaptec Portal performance issues

Zaptec Services, Components and Regions

Recent Zaptec events

Degraded experience of real-time updates in the UI of both Portal and Mobile Applications

Zaptec app language temporarily set to English

Zaptec Portal performance issues

Upcoming Changes to Closed Session APIs

Drop in LTE-M connections

Support Phone service disruption