Oct <var data-var='date'> 3</var>, <var data-var='time'>08:21</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>21:03</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>20:33</var> CEST Investigating - We’re currently experiencing delay in the message processing due to the cloud provider issues

OCPP Cloud traffic delays

Oct <var data-var='date'> 2</var>, <var data-var='time'>09:56</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:51</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:50</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 2</var>, <var data-var='time'>08:28</var> CEST Update - We are continuing to investigate this issue. Oct <var data-var='date'> 2</var>, <var data-var='time'>08:01</var> CEST Investigating - We are currently unable to receive phone calls to our Support department. We are investigating the issue and will provide updates as soon as more information is available. In the meantime, you can still contact us by email via our form https://www.zaptec.com/company/contact#hubspot-items We also have documents and self-help at our knowledge base https://help.zaptec.com/ You can also follow updates on our phone service provider’s status page: https://www.atender.com/status

Support phone disruption

Oct <var data-var='date'> 2</var>, <var data-var='time'>07:04</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>19:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>18:55</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 1</var>, <var data-var='time'>18:37</var> CEST Update - Charger settings in the Zaptec Portal are not responding. We are continuing to investigate the issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>17:53</var> CEST Update - Charger settings in the Zaptec Portal are not responding. We are continuing to investigate the issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>16:42</var> CEST Investigating - Loading charger settings may take some time. We are currently investigating this issue.

Zaptec Portal performance issues

Oct <var data-var='date'> 1</var>, <var data-var='time'>16:12</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:35</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:35</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:23</var> CEST Investigating - Loading charger settings may take some time. We are currently investigating this issue.

Oct <var data-var='date'> 1</var>, <var data-var='time'>09:15</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>09:13</var> CEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>24</var>, <var data-var='time'>20:35</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>24</var>, <var data-var='time'>18:43</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>24</var>, <var data-var='time'>17:33</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>24</var>, <var data-var='time'>16:20</var> CEST Update - We are still investigating the root cause, from what we see charging in Zaptec mode should not be affected, but OCPP bridge could be. Sep <var data-var='date'>24</var>, <var data-var='time'>15:12</var> CEST Update - We're declaring incident. Cloud functions, but there might be some issues due to delayed processing. We will give updates around every hour. Sep <var data-var='date'>24</var>, <var data-var='time'>13:26</var> CEST Investigating - We are currently working on improving cloud stability. This is an unscheduled maintenance. During this time, some users may experience delays in device status updates. Device operation is not expected to be affected, but the displayed status may take longer than usual to refresh. We apologise for the inconvenience and will provide an update when the situation has improved.

Some users may experience delays in device status updates.

Sep <var data-var='date'>21</var>, <var data-var='time'>14:56</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>14:38</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>21</var>, <var data-var='time'>14:36</var> CEST Investigating - We are currently investigating this issue.

Sep <var data-var='date'>11</var>, <var data-var='time'>13:18</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>12:47</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>11</var>, <var data-var='time'>12:04</var> CEST Investigating - We are currently experiencing issues in Zaptec Portal where changing electrical settings under Power Management may not work as expected. Some logs may also fail to load. Our team is investigating and working on a resolution. We apologise for the inconvenience and will provide updates as soon as we have more information.

Some users may experience limited functionality in Zaptec Portal.

Sep <var data-var='date'>11</var>, <var data-var='time'>12:47</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>14:51</var> CEST Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'> 7</var>, <var data-var='time'>10:15</var> CEST Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'> 4</var>, <var data-var='time'>10:29</var> CEST Identified - We are currently experiencing an issue with charge report generation in the Zaptec Portal. When attempting to generate a charge report, the report may return no data. We have identified the cause of the issue and are actively working on a fix. The current expected resolution timeframe is early next week. We will provide another update as soon as we have more information.

Zaptec Portal - Charge report issues

Sep <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>09:40</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time. OCPP Cloud connected chargers is expected to disconnect for a brief period of time, but should quickly recover. What is OCPP? OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard. If you encounter any issues starting the charging session during this time slot, please try again in a few minutes. If you experience difficulties stopping the charging session, it will still be possible to stop it directly through your vehicle.

Scheduled maintenance OCPP Cloud

Sep <var data-var='date'> 8</var>, <var data-var='time'>15:26</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>09:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 8</var>, <var data-var='time'>09:14</var> CEST Investigating - We are currently unable to receive phone calls to our Support department. We are investigating the issue and will provide updates as soon as more information is available. In the meantime, you can still contact us by email via help.zaptec.com.

Sep <var data-var='date'> 4</var>, <var data-var='time'>17:35</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:38</var> CEST Monitoring - We are recovering from an incident that caused delays in processing charger updates and affected some OCPP integrations. Our services are available, and delayed information is being processed. Some updates may continue to be delayed while the system catches up. We are monitoring the recovery closely and apologise for the inconvenience.

Delays in processing charger updates

Aug <var data-var='date'>21</var>, <var data-var='time'>13:30</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>13:23</var> CEST Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>19</var>, <var data-var='time'>22:18</var> CEST Update - Some users may still experience delayed status updates in the Zaptec app when attempting to authorize charging. Charging may begin as expected, but the app could continue to show the status as “Authorizing.” If this occurs, navigating away from the charging view and then returning should refresh the status. We may continue to see intermittent occurrences overnight while we monitor the situation. Thank you for your patience. Aug <var data-var='date'>19</var>, <var data-var='time'>21:36</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>20:20</var> CEST Identified - The issue has been identified, and a fix is currently being implemented. If you attempt to authorise charging in the Zaptec app, the app may not update immediately. Charging may begin as expected, but the app could continue to show the status as “Authorising.” Navigating away from the charging view and then returning should refresh the status. Aug <var data-var='date'>19</var>, <var data-var='time'>18:16</var> CEST Investigating - We are currently investigating this issue.

Degraded experience of real-time updates in the UI of both Portal and Mobile Applications

Aug <var data-var='date'>21</var>, <var data-var='time'>10:20</var> CEST Resolved - The incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>10:19</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>14</var>, <var data-var='time'>10:58</var> CEST Identified - We have identified an issue in the Zaptec app that causes the app language to be set to English for all users. Our team is implementing a fix, and we will provide an update as soon as it is available.

Zaptec app language temporarily set to English

Aug <var data-var='date'>10</var>, <var data-var='time'>11:56</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>10:59</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>10</var>, <var data-var='time'>10:58</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>10</var>, <var data-var='time'>10:55</var> CEST Investigating - Loading charger settings may take some time. We are currently investigating this issue.

Aug <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>10:02</var> CEST Scheduled - We are introducing new public API endpoints for accessing closed charging sessions. In the future, the existing public session endpoints will only provide access to open sessions. Existing endpoints used to access closed sessions will be removed. The new API for closed sessions will require some query changes: You must provide an installation ID, charging station ID, or user ID. You must provide a time range. The API will not return a total page count. Instead, pagination will be handled using a page cursor. For all details, please visit: https://docs.zaptec.com/page/archived-session-endpoints-and-legacy-session-deprecation-planned

Upcoming Changes to Closed Session APIs

Jul <var data-var='date'>27</var>, <var data-var='time'>18:18</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>16:53</var> CEST Monitoring - Currently there is a drop of online chargers in Europe that is connected to LTE-M. This is out of our control, but we are monitoring the situation. Jul <var data-var='date'>27</var>, <var data-var='time'>16:31</var> CEST Investigating - We are currently investigating this issue.

Drop in LTE-M connections

Jul <var data-var='date'>21</var>, <var data-var='time'>15:12</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>14:30</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>13:28</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>21</var>, <var data-var='time'>12:59</var> CEST Investigating - We are currently investigating the issue. In the meantime, please visit our Help Center for guidance and support. https://help.zaptec.com/

Support Phone service disruption

Jun <var data-var='date'>17</var>, <var data-var='time'>15:15</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>14:24</var> CEST Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>17</var>, <var data-var='time'>11:15</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>10:56</var> CEST Investigating - We are currently investigating this issue.

Jun <var data-var='date'>10</var>, <var data-var='time'>11:13</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>09:29</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>09:08</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>10</var>, <var data-var='time'>08:57</var> CEST Investigating - There are currently some issues saving changes on charger level in the Zaptec Portal. Changes on installation level still works as expected. We are investigating this issue.

Unable to Save Charger-Level Changes in Zaptec Portal

Jun <var data-var='date'> 4</var>, <var data-var='time'>08:47</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>07:29</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>13:04</var> CEST Investigating - We are currently investigating this issue. May <var data-var='date'>27</var>, <var data-var='time'>12:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>11:47</var> CEST Investigating - We are currently investigating this issue.

May <var data-var='date'>22</var>, <var data-var='time'>14:03</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>08:31</var> CEST Monitoring - A fix has been implemented, and we are monitoring the results on Phone support services. You can always reach us with a web form or using chat in the Zaptec Help Center: https://help.zaptec.com May <var data-var='date'>20</var>, <var data-var='time'>15:53</var> CEST Update - The issue has been identified, and a fix is being implemented. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>20</var>, <var data-var='time'>15:20</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>20</var>, <var data-var='time'>14:20</var> CEST Investigating - We are currently experiencing disruptions on our Support phone lines. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>20</var>, <var data-var='time'>07:39</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>19</var>, <var data-var='time'>09:32</var> CEST Monitoring - A fix has been implemented, and we are monitoring the results on Phone support services. You can always reach us with a web form or using chat in the Zaptec Help Center: https://help.zaptec.com May <var data-var='date'>19</var>, <var data-var='time'>07:28</var> CEST Update - We have identified the issue and are currently implementing a fix. Our support phone is still not operating at full capacity, so in the meantime, we recommend contacting us via the web form or using the chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>18</var>, <var data-var='time'>20:05</var> CEST Update - We have identified the issue and are currently implementing a fix. Our support phone is still not operating at full capacity, so in the meantime, we recommend contacting us via the web form or using the chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>18</var>, <var data-var='time'>15:02</var> CEST Update - The issue has been identified and a fix is being implemented. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>18</var>, <var data-var='time'>12:12</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>18</var>, <var data-var='time'>09:42</var> CEST Investigating - We are currently experiencing disruptions on our phone lines. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/

May <var data-var='date'>15</var>, <var data-var='time'>14:46</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>14:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>15</var>, <var data-var='time'>13:54</var> CEST Identified - The problem has been identified, and the fix is being implemented. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>15</var>, <var data-var='time'>13:30</var> CEST Update - We are currently experiencing disruptions on our phone lines. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/ May <var data-var='date'>15</var>, <var data-var='time'>12:30</var> CEST Investigating - We are currently investigating this issue.

May <var data-var='date'>13</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>12:49</var> CEST Update - We are continuing to verify the maintenance items. For UK customers trying to reach us via phone, please call +441274003865 May <var data-var='date'>13</var>, <var data-var='time'>12:45</var> CEST Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>13</var>, <var data-var='time'>07:00</var> CEST Update - Maintenance is still ongoing, so you may experience longer wait times on our phone lines and occasional delays in the Help Center. Thank you for your patience while we complete this work. For UK customers trying to reach us via phone, please call +441274003865 May <var data-var='date'>12</var>, <var data-var='time'>14:33</var> CEST Update - We are still performing maintenance, so you may experience longer wait times on our phone lines and some delays in the Help Center. Thank you for your patience. For UK customers trying to reach us via phone, please call +441274003865 May <var data-var='date'>12</var>, <var data-var='time'>13:52</var> CEST Update - We are still performing maintenance, so you may experience longer wait times on our phone lines and some delays in the Help Center. Thank you for your patience. May <var data-var='date'>12</var>, <var data-var='time'>12:10</var> CEST Update - Maintenance is in progress, you may experience some wait time on phone lines the next hour. May <var data-var='date'>12</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>08:51</var> CEST Scheduled - You may experience brief downtime or temporary instability in the Zaptec Help Center while we perform maintenance. During this time, we will upgrade articles and make some improvements.

We’re upgrading our Help Center!

May <var data-var='date'> 4</var>, <var data-var='time'>07:57</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 3</var>, <var data-var='time'>23:30</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 3</var>, <var data-var='time'>23:07</var> CEST Investigating - The team is investigating the issue

Charging sessions might experience some delay for starting

Apr <var data-var='date'>29</var>, <var data-var='time'>12:14</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>11:21</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>10:50</var> CEST Investigating - We are currently investigating this issue.

Is Zaptec down?

Zaptec status is UP

Lastest published events

OCPP Cloud traffic delays

Support phone disruption

Zaptec Portal performance issues

Zaptec Services, Components and Regions

Recent Zaptec events

OCPP Cloud traffic delays

Support phone disruption

Zaptec Portal performance issues

Zaptec Portal performance issues

Some users may experience delays in device status updates.

Zaptec Portal performance issues