Mar <var data-var='date'>13</var>, <var data-var='time'>08:13</var> CET Resolved - This incident have been resolved. Connections have been stable through the night.Mar <var data-var='date'>12</var>, <var data-var='time'>22:53</var> CET Monitoring - We have identified the root cause of the connectivity issues affecting Zaptec Go and Zaptec Go 2 chargers and fixes have been implemented. Systems are gradually returning to normal, and chargers are expected to behave as intended within the next few hours. If your charging station won't start charging because of connection issues, you can set it to Stand Alone mode through the Zaptec app to start charging. A guide on how to do this can be found here: https://help.zaptec.com/en-GB/article/use-stand-alone-mode-for-troubleshooting-and-unstable-internet?market=no We will monitor the situation over the night.Mar <var data-var='date'>12</var>, <var data-var='time'>21:38</var> CET Update - We have identified that this incident only affects Zaptec Go and Zaptec Go 2 chargers. The issue impacts both LTE-M and Wi-Fi connectivity and is not limited to the Nordics, but affects a set of chargers globally. Our team is continuing to investigate the root cause and is working to restore stable connectivity as soon as possible. We will share further updates as more information becomes available.Mar <var data-var='date'>12</var>, <var data-var='time'>21:07</var> CET Investigating - We are seeing an increase of charging stations connected to LTE-M in Norway, Sweden and Denmark loosing their network connectivity. We are currently investigating this issue, and will update once we have more information.

Connectivity issues Zaptec Go/Go 2

Feb <var data-var='date'>17</var>, <var data-var='time'>15:19</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>16</var>, <var data-var='time'>11:50</var> CET Update - We are continuing to monitor for any further issues. To ensure the issue is fully resolved, please update your Zaptec app to version 5.41.9 on iOS (Apple). To verify the current version of your app, click on the "Account" tab in the lower right corner inside the Zaptec App. You will then see the version number in the bottom of your screen.Feb <var data-var='date'>16</var>, <var data-var='time'>09:21</var> CET Monitoring - A fix has been implemented and we are currently monitoring the results. To ensure the issue is fully resolved, please update your Zaptec app to version 5.41.9 on iOS (Apple).Feb <var data-var='date'>12</var>, <var data-var='time'>14:33</var> CET Identified - The issue has been identified, and we are working on a fix.Feb <var data-var='date'>12</var>, <var data-var='time'>08:49</var> CET Update - We are still investigating this issue. If you are experiencing any issues with access to charging stations through the Zaptec app, please sign out and back in.Feb <var data-var='date'>11</var>, <var data-var='time'>15:04</var> CET Update - We are still investigating this issue.Feb <var data-var='date'>11</var>, <var data-var='time'>11:50</var> CET Update - We are continuing to investigate this issue.Feb <var data-var='date'>11</var>, <var data-var='time'>10:29</var> CET Investigating - We are currently investigating a bug in the app where users occasionally lose access to their charger. The issue is temporarily resolved by logging out of the app and then logging back in.

App access problems

Feb <var data-var='date'>16</var>, <var data-var='time'>09:19</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>16</var>, <var data-var='time'>08:45</var> CET Investigating - We've received reports of issues creating new installations in the Zaptec Portal. We are investigating this issue.

Issues creating new installations

Feb <var data-var='date'>14</var>, <var data-var='time'>00:30</var> CET Resolved - Disruption across all instances of the service, impacting major API-driven integrations.

API Disruption

Jan <var data-var='date'>31</var>, <var data-var='time'>10:30</var> CET Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>30</var>, <var data-var='time'>10:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>30</var>, <var data-var='time'>10:28</var> CET Update - We will be undergoing scheduled maintenance during this time.Jan <var data-var='date'>30</var>, <var data-var='time'>10:27</var> CET Scheduled - You might experience some downtime or temporary instability while we complete the migration. We’ll be back to full speed shortly—thank you for your patience!

We’re upgrading our Help Center!

Jan <var data-var='date'>30</var>, <var data-var='time'>09:12</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>30</var>, <var data-var='time'>08:53</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>30</var>, <var data-var='time'>08:34</var> CET Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>30</var>, <var data-var='time'>08:22</var> CET Update - We are continuing to investigate this issue.Jan <var data-var='date'>30</var>, <var data-var='time'>08:19</var> CET Investigating - We are currently investigation the issue, contact us here: https://forms.atender.com/form/b06xo3dlmls-copy-1768225820551?lang=en

Support Phone Disruption – Contact Us via Chat or Email

Jan <var data-var='date'>28</var>, <var data-var='time'>10:15</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>28</var>, <var data-var='time'>09:10</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>28</var>, <var data-var='time'>09:02</var> CET Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>28</var>, <var data-var='time'>08:53</var> CET Investigating - We are currently investigation the issue, contact us here: https://forms.atender.com/form/b06xo3dlmls-copy-1768225820551?lang=en

Norway Support Phone Disruption – Contact Us via Chat or Email

Jan <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CET Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>21</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>12</var>, <var data-var='time'>14:03</var> CET Scheduled - We will be undergoing scheduled maintenance during this time. OCPP connected chargers is expected to disconnect for a brief period of time, but should quickly recover. What is OCPP? OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard. If you encounter any issues starting the charging session during this time slot, please try again in a few minutes. If you experience difficulties stopping the charging session, it will still be possible to stop it directly through your vehicle.

Scheduled maintenance OCPP Cloud

Jan <var data-var='date'>19</var>, <var data-var='time'>15:00</var> CET Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>19</var>, <var data-var='time'>12:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>14</var>, <var data-var='time'>14:08</var> CET Scheduled - We are in the process of upgrading the system used by our support team for handling tickets and phone calls. During this transition, response times may be slightly longer than usual, and you might experience brief delays when contacting us. Our team is monitoring the change closely to ensure everything runs smoothly. If any issues arise that impact our ability to provide support, we will update this status page with more information. Thank you for your understanding and patience while we complete this improvement.

Change of support system

Jan <var data-var='date'>17</var>, <var data-var='time'>11:08</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>16</var>, <var data-var='time'>22:31</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>16</var>, <var data-var='time'>22:08</var> CET Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>16</var>, <var data-var='time'>18:06</var> CET Investigating - We are currently investigating an issue where a small percentage of devices may show delayed history of observations. This does not affect the charging process. No action is required from users, and all data will appear as expected once the system catches up

Investigation Ongoing Into Delayed Observation History on Some Devices

Dec <var data-var='date'> 5</var>, <var data-var='time'>12:58</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>10:24</var> CET Monitoring - A fix has been implemented by the 3rd party service. We will continue to monitor.Dec <var data-var='date'> 5</var>, <var data-var='time'>10:08</var> CET Investigating - Due to 3rd party service being down, our support systems are currently unavailable. This means that our customers can't reach our support. This is currently out of our control and we are monitoring the situation. All other services are operational. https://www.cloudflarestatus.com/

Support system unresponsive

Dec <var data-var='date'> 4</var>, <var data-var='time'>14:38</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 4</var>, <var data-var='time'>13:31</var> CET Update - Connections are improving. We will still monitor the situation.Dec <var data-var='date'> 4</var>, <var data-var='time'>12:45</var> CET Monitoring - Currently there is a drop of online chargers in Denmark that is connected to LTE-M. This is out of our control, but we are monitoring the situation.

Denmark LTE-M disconnections

Nov <var data-var='date'>19</var>, <var data-var='time'>09:18</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'> 6</var>, <var data-var='time'>13:11</var> CET Update - New fixes have been applied to both Android and iOS. We will keep monitor the situation. **For iOS users:** If you’re still experiencing issues logging into the Zaptec app: 1. Update your Zaptec App to the newest version in App Store - version 5.41.3 2. Open the Zaptec App after updating, and sign in. **For Android users:** If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.1) 1. Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones) 2. Find the Zaptec App 3. Swipe it away (Sideways, or up - depends on your device) from the list.Nov <var data-var='date'> 6</var>, <var data-var='time'>09:38</var> CET Update - New fixes have been applied. We will keep monitor the situation. **For iOS users:** If you’re still experiencing issues logging into the Zaptec app: 1. Update your Zaptec App to the newest version in App Store - version 5.41.3 2. Open the Zaptec App after updating, and sign in. **For Android users:** If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0) 1. Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones) 2. Find the Zaptec App 3. Swipe it away (Sideways, or up - depends on your device) from the list.Nov <var data-var='date'> 5</var>, <var data-var='time'>07:27</var> CET Update - New fixes have been applied. We will keep monitor the situation. **For iOS users:** If you’re still experiencing issues logging into the Zaptec app: 1. Update your Zaptec App to the newest version in App Store - version 5.41.2 2. Open the Zaptec App after updating, and sign in. **For Android users:** If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0) 1. Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones) 2. Find the Zaptec App 3. Swipe it away (Sideways, or up - depends on your device) from the list.Nov <var data-var='date'> 4</var>, <var data-var='time'>13:56</var> CET Update - We are continuing to monitor for any further issues. **For iOS users:** If you’re still experiencing issues logging into the Zaptec app: 1. Uninstall your current Zaptec App 2. Download the latest version on App Store - version 5.41.1 (103) 3. Restart your iPhone 4. Open the Zaptec app and sign in **For Android users:** If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0) 1. Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones) 2. Find the Zaptec App 3. Swipe it away (Sideways, or up - depends on your device) from the list.Nov <var data-var='date'> 4</var>, <var data-var='time'>12:46</var> CET Update - We are continuing to monitor for any further issues. **For iOS users:** If you’re still experiencing issues logging into the Zaptec app: 1. Uninstall your current Zaptec App 2. Download the latest version on App Store - version 5.41.1 (103) 3. Restart your iPhone 4. Open the Zaptec app and sign in **For Android users:** If you’re still experiencing issues logging into the Zaptec app: 1. Update the Zaptec app through Google Play (Version 5.29.0) 2. Restart your phone 3. If you’re still experiencing issues after updating the app, please clear the app’s data by: 3.1: Going to your device settings > Apps > Zaptec > Storage > Clear DataNov <var data-var='date'> 4</var>, <var data-var='time'>10:41</var> CET Update - We are continuing to monitor for any further issues. For iOS users: If you’re still experiencing issues logging into the Zaptec app, please try to delete/re-install your app to make sure you’re using the latest version: iOS: 5.41.1 (103) For Android users: If you’re still experiencing issues after updating the app, please clear the app’s data by going to your device Settings > Apps > Zaptec > Storage > Clear Data. Android: 5.29.0 If the problem persists, try restarting your phone and then logging in again.Nov <var data-var='date'> 4</var>, <var data-var='time'>09:11</var> CET Update - We are continuing to monitor for any further issues. If you’re still experiencing issues logging into the Zaptec app, pleas try to delete/re-install your app to make sure you’re using the latest version: iOS: 5.41.1 (103) Android: 5.29.0 If the problem persists, try restarting your phone and then logging in again.Nov <var data-var='date'> 4</var>, <var data-var='time'>08:01</var> CET Update - We are continuing to monitor for any further issues. If you’re still experiencing issues logging into the Zaptec app, pleas try to delete/re-install your app to make sure you’re using the latest version: iOS: 5.41.1 (103) Android: 5.29.0Nov <var data-var='date'> 3</var>, <var data-var='time'>21:29</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 3</var>, <var data-var='time'>21:08</var> CET Identified - If you’re still experiencing issues logging into the Zaptec app, please make sure you’re using the latest version: iOS: 5.41.1 (103) Android: 5.29.0 If the problem persists, try restarting your phone and then logging in again.Nov <var data-var='date'> 3</var>, <var data-var='time'>16:19</var> CET Update - We are continuing to investigate this issue. No more information as of now.Nov <var data-var='date'> 3</var>, <var data-var='time'>13:25</var> CET Update - We are continuing to investigate this issue.Nov <var data-var='date'> 3</var>, <var data-var='time'>13:22</var> CET Investigating - We've reports of issues logging in to the Zaptec app, and reports of the Zaptec Portal being slow. We hare investigating.

Login issues Zaptec App

Nov <var data-var='date'>18</var>, <var data-var='time'>15:01</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>14:26</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>18</var>, <var data-var='time'>14:26</var> CET Update - The issue appears to be resolved from the 3rd party, and users are able to log in to our services. We will continue to monitor for now.Nov <var data-var='date'>18</var>, <var data-var='time'>12:49</var> CET Investigating - Due to 3rd party services being down, users are unable to log in to Zaptec Portal and app. This is a 3rd party issue, and it is currently out of our control. We are monitoring for updates.

Zaptec Portal & App login failing

Nov <var data-var='date'>17</var>, <var data-var='time'>17:35</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>17</var>, <var data-var='time'>16:11</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>17</var>, <var data-var='time'>15:59</var> CET Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>17</var>, <var data-var='time'>15:51</var> CET Investigating - We are currently experiencing some issues with the Zaptec Portal. You might experience delays doing changes to your installations/chargers. The issue is being investigated.

Zaptec Portal performance issues

Nov <var data-var='date'>14</var>, <var data-var='time'>13:49</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>14</var>, <var data-var='time'>13:33</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>14</var>, <var data-var='time'>13:24</var> CET Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>14</var>, <var data-var='time'>12:28</var> CET Investigating - We are currently investigating this issue.

Zaptec Portal delay

Nov <var data-var='date'>11</var>, <var data-var='time'>14:00</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>10</var>, <var data-var='time'>12:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>10</var>, <var data-var='time'>11:19</var> CET Scheduled - We will be undergoing maintenance to the "Help center" field in the Zaptec App during this time. If you need assistance or troubleshooting while maintenance is ongoing, please visit our support site: https://help.zaptec.com/hc/en-001 We apologize for the short notice and any inconvenience this may cause. Thank you for your understanding and patience as we work to improve your support experience.

Zaptec App - Help center

Nov <var data-var='date'> 4</var>, <var data-var='time'>14:11</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'> 4</var>, <var data-var='time'>12:48</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 4</var>, <var data-var='time'>12:48</var> CET Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'> 4</var>, <var data-var='time'>12:36</var> CET Update - We are continuing to investigate this issue.Nov <var data-var='date'> 4</var>, <var data-var='time'>12:26</var> CET Investigating - We are currently investigating this issue.

Zaptec Portal unresponsive

Nov <var data-var='date'> 3</var>, <var data-var='time'>18:24</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'> 3</var>, <var data-var='time'>18:23</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 3</var>, <var data-var='time'>16:19</var> CET Update - We are continuing to investigate this issue. No more information as of now.Nov <var data-var='date'> 3</var>, <var data-var='time'>14:21</var> CET Update - We are continuing to investigate this issue. No more information as of now.Nov <var data-var='date'> 3</var>, <var data-var='time'>13:26</var> CET Investigating - We've received reports of the Zaptec Portal being slow and unresponsive. We are investigating.

Zaptec Portal loading slow and unresponsive

Oct <var data-var='date'>31</var>, <var data-var='time'>20:59</var> CET Resolved - This incident has been resolved.Oct <var data-var='date'>31</var>, <var data-var='time'>14:59</var> CET Update - We are continuing to investigate this issue.Oct <var data-var='date'>31</var>, <var data-var='time'>14:52</var> CET Investigating - We are currently investigating this issue.

Zaptec Portal delay & API delay

Oct <var data-var='date'>21</var>, <var data-var='time'>08:53</var> CEST Resolved - This incident has been resolved.

Drop in LTE-M connections

Oct <var data-var='date'> 9</var>, <var data-var='time'>08:01</var> CEST Resolved - This incident has been resolved, postmortems will be posted later today.Oct <var data-var='date'> 9</var>, <var data-var='time'>07:07</var> CEST Update - We are continuing to monitor for any further issues.Oct <var data-var='date'> 8</var>, <var data-var='time'>22:28</var> CEST Update - We are continuing to monitor for any further issues.Oct <var data-var='date'> 8</var>, <var data-var='time'>16:53</var> CEST Update - We are continuing to monitor for any further issues.Oct <var data-var='date'> 8</var>, <var data-var='time'>16:45</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 8</var>, <var data-var='time'>16:42</var> CEST Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'> 8</var>, <var data-var='time'>16:33</var> CEST Update - We’re seeing some improvements, but issues are still under investigationOct <var data-var='date'> 8</var>, <var data-var='time'>16:18</var> CEST Update - We are continuing to investigate this issue.Oct <var data-var='date'> 8</var>, <var data-var='time'>16:07</var> CEST Update - There is still delays in Zaptec Portal, this will affect adding new chargers in installations, also Zaptec App We are continuing to investigate the issue.Oct <var data-var='date'> 8</var>, <var data-var='time'>15:56</var> CEST Update - Portal is up again, but we are still seeing delays. We are continuing to investigate the issue.Oct <var data-var='date'> 8</var>, <var data-var='time'>15:40</var> CEST Update - The portal will be unavailable for approximately 15 minutes.Oct <var data-var='date'> 8</var>, <var data-var='time'>15:16</var> CEST Update - There are still delays in the Zaptec Portal after the restart, and we are continuing to investigate the issue.Oct <var data-var='date'> 8</var>, <var data-var='time'>15:03</var> CEST Update - The portal will be temporarily unavailable due to a restart.Oct <var data-var='date'> 8</var>, <var data-var='time'>14:53</var> CEST Update - We are continuing to investigate this issue.Oct <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> CEST Update - We’re currently experiencing issues with activating and deactivating chargers in the portal. There’s also some delay in allocating current to the chargers. We are investigating the issue!Oct <var data-var='date'> 8</var>, <var data-var='time'>14:18</var> CEST Investigating - We are currently investigating this issue.

Sep <var data-var='date'>24</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>24</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>24</var>, <var data-var='time'>11:11</var> CEST Scheduled - We will be performing an unscheduled critical maintenance during this time. The reason is that we have observed a pattern showing charging experience disruption for users during the most active hours. Therefore we will perform upgrade of our infrastructure today from 12:00 to 13:00 in order to improve the situation. The changes should not affect charging process. We are committed to the quality and apologize for the short notice.

Critical maintenance

Sep <var data-var='date'>24</var>, <var data-var='time'>11:57</var> CEST Resolved - Power management is now working as expected again.Sep <var data-var='date'>24</var>, <var data-var='time'>11:32</var> CEST Identified - Currently we are seeing some issues by saving any changes to the "Power management" page in Zaptec Portal. The issue is identified, and a solution is on it's way. We will update this status shortly.

Power management Zaptec Portal unresponsive

Sep <var data-var='date'>18</var>, <var data-var='time'>12:54</var> CEST Resolved - This incident has been resolved.Sep <var data-var='date'>18</var>, <var data-var='time'>12:28</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>18</var>, <var data-var='time'>11:35</var> CEST Identified - The issue has been identified and a fix is being implemented.Sep <var data-var='date'>18</var>, <var data-var='time'>10:50</var> CEST Update - We are continuing to investigate this issue.Sep <var data-var='date'>18</var>, <var data-var='time'>09:23</var> CEST Investigating - We are seeing some issues in changing charge mode in Zaptec Portal

Is Zaptec down?

Zaptec status is UP

Lastest published events

Connectivity issues Zaptec Go/Go 2

App access problems

Issues creating new installations

Zaptec Services, Components and Regions

Recent Zaptec events

Connectivity issues Zaptec Go/Go 2

App access problems

Issues creating new installations

API Disruption

We’re upgrading our Help Center!

Support Phone Disruption – Contact Us via Chat or Email

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Is Zaptec down?

Zaptec status is UP

Lastest published events

Connectivity issues Zaptec Go/Go 2

App access problems

Issues creating new installations

Zaptec Services, Components and Regions

Recent Zaptec events

Connectivity issues Zaptec Go/Go 2

App access problems

Issues creating new installations

API Disruption

We’re upgrading our Help Center!

Support Phone Disruption – Contact Us via Chat or Email

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!