THIS IS A SCHEDULED EVENT Oct <var data-var='date'>30</var>, <var data-var='time'>03:00</var> - <var data-var='time'>06:00</var> AEDT Apr <var data-var='date'>27</var>, <var data-var='time'>12:03</var> AEST Scheduled - Our upstream provider will be performing scheduled maintenance on: Start: Thursday, 30 October 2026, 03:00 a.m.AEST End: Thursday, 30 October 2026, 06:00 a.m. AEST Duration: 3 hours Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period. Customers testing cards payment processing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration. If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.

Planned upstream maintenance for cards (Sandbox/Prelive Environment only)

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>11</var>, <var data-var='time'>19:00</var> AEDT &nbsp;-&nbsp; Oct <var data-var='date'>12</var>, <var data-var='time'>01:00</var> AEDT Oct <var data-var='date'> 1</var>, <var data-var='time'>16:31</var> AEST Scheduled - As previously communicated, AP+ will be using the below timeframe to conduct scheduled maintenance in our Production environment. Due to a change in requirements with our provider, a second window is needed to complete this maintenance. Environment: Production Second Start Date & Time: 11/10/26 20:00 AEDT Second End Date & Time: 12/10/26 02:00 AEDT During this window, the following APIs may experience outages or degraded performance: 	•	POST /wallet_accounts/:id/bill_payment (Pay a Bill) 	•	GET and POST /bpay_accounts Thank you for your understanding and continued support.

BPAY Payments - Scheduled Network Maintenance Notification

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>20:30</var> AEDT &nbsp;-&nbsp; Oct <var data-var='date'>11</var>, <var data-var='time'>06:00</var> AEDT Oct <var data-var='date'>10</var>, <var data-var='time'>20:30</var> AEDT Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Production Start Date & Time: 10/10/26 21:30 AEDT End Date & Time: 11/10/26 06:00 AEDT During this window, the following APIs may experience outages or degraded performance: 	•	POST /wallet_accounts/:id/bill_payment (Pay a Bill) 	•	GET and POST /bpay_accounts Thank you for your understanding and continued support.

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>09:00</var> - <var data-var='time'>18:00</var> AEDT Sep <var data-var='date'>24</var>, <var data-var='time'>14:34</var> AEST Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Prelive Start Date & Time: 08/10/26 09:00 AEDT End Date & Time: 08/10/26 18:00 AEDT During this window, the following APIs may experience outages or degraded performance: 	•	POST /wallet_accounts/:id/bill_payment (Pay a Bill) 	•	GET and POST /bpay_accounts Thank you for your understanding and continued support.

BPAY Payments - Scheduled Network Maintenance Notification (Prelive only)

Sep <var data-var='date'>28</var>, <var data-var='time'>23:00</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>21:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>08:37</var> AEST Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Production Start Date & Time: 28/09/26 21:00 AEST End Date & Time: 28/09/26 23:00 AEST During this window, the following APIs may experience outages or degraded performance: 	•	POST /wallet_accounts/:id/bill_payment (Pay a Bill) 	•	GET and POST /bpay_accounts Thank you for your understanding and continued support.

Sep <var data-var='date'>23</var>, <var data-var='time'>19:00</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>17:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>07:13</var> AEST Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Prelive Start Date & Time: 23/09/26 17:30 AEST End Date & Time: 23/09/26 19:00 AEST During this window, the following APIs may experience outages or degraded performance: 	•	POST /wallet_accounts/:id/bill_payment (Pay a Bill) 	•	GET and POST /bpay_accounts Thank you for your understanding and continued support.

Sep <var data-var='date'>22</var>, <var data-var='time'>15:22</var> AEST Resolved - Our upstream provider has resolved the card payment incident. The make_payment, charges and card account creation endpoints are now operating normally, and we are no longer seeing elevated errors. We will continue to monitor the service closely. Thank you for your patience while this was resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>14:57</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>22</var>, <var data-var='time'>12:56</var> AEST Investigating - Zai Engineers have detected a recurrence of the upstream card payment issue. While not all transactions are impacted, some errors may again be experienced when using the make_payment and charges endpoints. Our team is in contact with our upstream provider to prioritise resolution of this issue. We’ll continue to share updates as soon as more information is available. Thank you for bearing with us as we work through this recurrence.

Partial Degradation - Card Payments

Sep <var data-var='date'>17</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>19:50</var> AEST Scheduled - Our upstream provider will be performing scheduled maintenance on: Maintenance Window: Thursday, 17 September 2026 From 2:00 AM to 6:00 AM AEST Estimated Duration: 4 hours Impact: NPP payments processing may experience intermittent disruptions for up to 60 secs. During the maintenance window, you may encounter errors or timeouts when processing payments. NPP Payins may be rejected. NPP Payouts will be automatically redirected via Direct Entry. Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.

Planned upstream maintenance for NPP

Sep <var data-var='date'>15</var>, <var data-var='time'>18:20</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>18:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>07:09</var> AEST Scheduled - Our upstream provider will be performing scheduled maintenance on: Maintenance Window: Tuesday, 15 September 2026 From 6:00 PM to 6:20 PM AEST Estimated Duration: 20 minutes Impact: NPP payments processing may experience intermittent disruptions for up to 60 secs. During the maintenance window, you may encounter errors or timeouts when processing payments. NPP Payins may be rejected. NPP Payouts will be automatically redirected via Direct Entry. Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.

Sep <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>12:55</var> AEST Scheduled - Our upstream provider for BPAY will be performing scheduled maintenance on production systems during the timeframe below: Start Date & Time: 05/09/26 23:00 AEST End Date & Time: 06/09/26 07:00 AEST During this window, customers may experience intermittent interruptions when using Zai’s APIs to perform BPAY payouts. This includes: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - PATCH wallet_accounts/process_bpay (using CRN) - GET and POST /bpay_accounts If you rely on these features for critical payment operations, please plan these activities outside the maintenance window. We thank you for your understanding while our provider performs this necessary maintenance.

BPAY Payments – Scheduled Network Maintenance Notification

Aug <var data-var='date'>28</var>, <var data-var='time'>07:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>27</var>, <var data-var='time'>21:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>09:54</var> AEST Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Prelive Start Date & Time: 27/08/2026 21:00 AEST End Date & Time: 28/08/2026 07:00 AEST During this window, the following APIs may experience outages or degraded performance: 	•	POST /wallet_accounts/:id/bill_payment (Pay a Bill) 	•	GET and POST /bpay_accounts Thank you for your understanding and continued support.

Aug <var data-var='date'>26</var>, <var data-var='time'>09:52</var> AEST Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>09:35</var> AEST Investigating - We are currently experiencing an issue where the Zai Dashboard https://dashboard.hellozai.com is inaccessible. Users may be unable to log in or view account data through the portal at this time. Current Actions: Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as more information becomes available. Next Update: Within [30/60] minutes or upon resolution. We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full service.

Zai Dashboard Unavailable

Jul <var data-var='date'>31</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>07:27</var> AEST Scheduled - Our upstream provider will be performing scheduled maintenance on: Start: Thursday, 31 July 2026, 02:00 a.m.AEST End: Thursday, 31 July 2026, 06:00 a.m. AEST Duration: 4 hours Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period. Customers testing cards payment processing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration. If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.

Jul <var data-var='date'>31</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>11:48</var> AEST Scheduled - Our upstream provider will be performing scheduled maintenance on: Start: Friday, 31 July 2026, 02:00 a.m.AEST End: Friday, 31 July 2026, 06:00 a.m. AEST Duration: 4 hours Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period. Customers testing cards payment processing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration. If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.

Jul <var data-var='date'>21</var>, <var data-var='time'>22:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>21:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:29</var> AEST Scheduled - Our upstream provider for BPAY will be performing scheduled maintenance on production systems during the timeframe below: Start Date & Time: 21/07/2026 21:00 AEST End Date & Time: 21/07/2026 22:00 AEST During this window, customers may experience intermittent interruptions when using Zai’s APIs to perform BPAY payouts. This includes: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - PATCH wallet_accounts/process_bpay (using CRN) - GET and POST /bpay_accounts If you rely on these features for critical payment operations, please plan these activities outside the maintenance window. We thank you for your understanding while our provider performs this necessary maintenance.

Jul <var data-var='date'>15</var>, <var data-var='time'>12:41</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>12:16</var> AEST Investigating - We are currently experiencing an issue affecting NPP Payouts. As a result, NPP payouts may be delayed or unavailable. To minimise disruption, affected payouts will be redirected and processed via Direct Entry. Please note that Direct Entry payments are subject to the standard processing time and may take longer to settle than NPP payouts. Our engineering team is actively working to resolve the issue and restore normal NPP Payout services as quickly as possible. We will continue to provide updates as more information becomes available.

Investigating issues with Fast payments (NPP) payouts

Jul <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>11:11</var> AEST Scheduled - Our upstream provider for BPAY will be performing scheduled maintenance on production systems during the timeframe below: Start Date & Time: 04/07/26 22:00 AEST End Date & Time: 05/07/26 06:00 AEST During this window, customers may experience intermittent interruptions when using Zai’s APIs to perform BPAY payouts. This includes: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - PATCH wallet_accounts/process_bpay (using CRN) - GET and POST /bpay_accounts If you rely on these features for critical payment operations, please plan these activities outside the maintenance window. We thank you for your understanding while our provider performs this necessary maintenance.

Jun <var data-var='date'>24</var>, <var data-var='time'>08:39</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>08:21</var> AEST Investigating - We are currently experiencing intermittent transaction authorisation issues and tokenisation request errors due to a third-party power disruption affecting part of our payments infrastructure. As a result, some transaction authorisations may be declined or return an error "Unable to process request". Service has been restored for some affected systems, and our card provider continues to work towards restoring full service. We are closely monitoring the situation and will provide further updates as they become available.

Card Payments and Tokenisation Issue

Jun <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>00:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>15:32</var> AEST Scheduled - Our upstream provider for BPAY will be performing scheduled maintenance on production systems during the timeframe below: Start Date & Time: 03/06/2026 00:30 AEST End Date & Time: 03/06/2026 02:00 AEST During this window, customers may experience intermittent interruptions when using Zai’s APIs to perform BPAY payouts. This includes: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - PATCH wallet_accounts/process_bpay (using CRN) - GET and POST /bpay_accounts If you rely on these features for critical payment operations, please plan these activities outside the maintenance window. We thank you for your understanding while our provider performs this necessary maintenance.

Jun <var data-var='date'> 3</var>, <var data-var='time'>01:02</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>01:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>09:01</var> AEST Scheduled - We will be conducting scheduled maintenance on Wednesday, 03 June at 1:00am AEST, which may affect PayTo and Fast Payment (NPP) services. The maintenance is expected to take approximately 2 minutes, with only a short period where transaction processing may be impacted. Impact During the Maintenance Window: - You may experience errors or timeouts when creating virtual accounts, processing PayTo and NPP payments. - NPP PayIns may be rejected. - NPP Payouts will be automatically rerouted via Direct Entry. We recommend avoiding critical payment activities involving PayTo or NPP during this time. Thank you for your understanding and patience.

Planned upstream maintenance for PayTo, NPP and Virtual Account Creation

May <var data-var='date'>11</var>, <var data-var='time'>21:30</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>18:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>07:30</var> AEST Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Sandbox/ Pre-live Start Date & Time: Monday 11 May 2026, 18:30 AEDT End Date & Time: Monday 11 May 2026, 21:30 AEDT During this window, customers may experience intermittent interruptions when using BPAY Payment APIs during the 3 hour maintenance window. This includes: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - GET and POST /bpay_accounts Customers testing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration. If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.

May <var data-var='date'> 4</var>, <var data-var='time'>13:19</var> AEST Resolved - Payments processed during this incident have now been verified by our team. If possible, it is safe to retry any payments that were declined during this period. May <var data-var='date'> 4</var>, <var data-var='time'>10:18</var> AEST Monitoring - Overnight, we experienced a temporary issue with card tokenisation services of an upstream provider. This caused some card payments and card storage attempts to fail between 10:42pm Sunday 3 May and approximately 12:15am Monday 4 May. The issue has now been resolved and services are operating normally. • You can safely retry any card card storage requests that were affected. • Our technical teams are currently verifying the status of payments processed during this incident and we’ll provide further guidance on next steps regarding payment retries as soon as possible. We’re sorry for this disruption and appreciate your understanding.

Card Payments and Tokenisation Issue (Resolved)

Apr <var data-var='date'>30</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>11:42</var> AEST Scheduled - Our upstream provider will be performing scheduled maintenance on: Start: Thursday, 30 April 2026, 02:00 a.m.AEST End: Thursday, 30 April 2026, 06:00 a.m. AEST Duration: 4 hours Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period. Customers testing cards payment processing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration. If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.

Apr <var data-var='date'>20</var>, <var data-var='time'>21:30</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>17:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>16:06</var> AEST Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Sandbox/ Pre-live Start Date & Time: Monday 20 April 2026, 17:30 AEDT End Date & Time: Monday 20 April 2026, 21:30 AEDT During this window, customers may experience intermittent interruptions when using BPAY Payment APIs during the 4 hour maintenance window. This includes: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - GET and POST /bpay_accounts Customers testing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration. If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.

Apr <var data-var='date'>17</var>, <var data-var='time'>14:40</var> AEST Resolved - The previously missing BPAY settlement file has now been delivered to Zai by our banking partner and successfully processed. Affected funds will be available in user wallets on the next banking day, Monday 20 April 2026. No further impact is expected. We apologise again for any inconvenience caused and appreciate your patience while we worked with our banking partner to resolve this issue. Apr <var data-var='date'>17</var>, <var data-var='time'>12:32</var> AEST Identified - We are currently experiencing a delay affecting settlement processing for some BPAY transactions. Zai did not receive the expected BPAY settlement file at 8:30pm on 16 April 2026. Our banking partner is actively investigating this as a priority. We expect the file to be sent and processed today, with affected funds to be credited to each user's wallet on the next banking day, Monday 20 April 2026. We will provide a further update within the next two hours. We apologise for the inconvenience and appreciate your patience.

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Zai status is UP

Lastest published events

BPAY Payments - Scheduled Network Maintenance Notification

BPAY Payments - Scheduled Network Maintenance Notification (Prelive only)

Partial Degradation - Card Payments

Zai Services, Components and Regions

Recent Zai events

Planned upstream maintenance for cards (Sandbox/Prelive Environment only)

BPAY Payments - Scheduled Network Maintenance Notification

BPAY Payments - Scheduled Network Maintenance Notification

BPAY Payments - Scheduled Network Maintenance Notification (Prelive only)

BPAY Payments - Scheduled Network Maintenance Notification

BPAY Payments - Scheduled Network Maintenance Notification (Prelive only)