THIS IS A SCHEDULED EVENT Apr <var data-var='date'>11</var>, <var data-var='time'>21:00</var> AEST &nbsp;-&nbsp; Apr <var data-var='date'>12</var>, <var data-var='time'>02:00</var> AESTMar <var data-var='date'>24</var>, <var data-var='time'>17:10</var> AEDT Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Production (Other Zai services remain available) Start Date & Time: Saturday 11 April 2026, 21:00 AEDT End Date & Time: Sunday 12 April 2026, 02:00 AEDT During this window, customers may experience intermittent interruptions when using BPAY Payment APIs during the maintenance window. This includes: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - PATCH wallet_accounts/process_bpay (using CRN) - GET and POST /bpay_accounts If you rely on these features for critical payment operations, please plan these activities outside the maintenance window. If urgent payments are required, please schedule them outside the window or use alternate payment methods where possible. Other Zai services are not expected to be impacted. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration. Thank you.

BPAY Payments – Scheduled Network Maintenance Notification

Apr <var data-var='date'> 1</var>, <var data-var='time'>03:00</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>21:30</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>20</var>, <var data-var='time'>11:43</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Mar <var data-var='date'>18</var>, <var data-var='time'>09:07</var> AEDT Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Production Start Date & Time: Tuesday 31/03/2026 21:30 AEDT End Date & Time: Wednesday 01/04/2026 03:00 AEDT During this window, the following APIs may experience outages or degraded performance: 	•	POST /wallet_accounts/:id/bill_payment (Pay a Bill) 	•	GET and POST /bpay_accounts We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period. Thank you for your understanding and continued support.

BPAY Payments - Scheduled Network Maintenance Notification

Mar <var data-var='date'>26</var>, <var data-var='time'>16:06</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>26</var>, <var data-var='time'>16:03</var> AEDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>26</var>, <var data-var='time'>16:02</var> AEDT Scheduled - The Knowledge Base upgrade has now been successfully completed with no further impact to users. This upgrade is part of ongoing improvements to Zai’s customer support experience. Please note that support.hellozai.com now redirects to helpdesk.hellozai.com, where you can access all Knowledge Base articles as well as our new Customer Support Portal. From here, you can create a secure login to raise, track, and manage support tickets for your organisation in one place. - To get started, click “Login” and select “Sign up with us”. - If you’ve previously used your email to raise or manage support requests, choose “Login” and then “Forgot your password” to complete your account setup. We’ll share more details about this in the coming weeks. Thanks for your patience.

Zai Knowledge Base Upgrade

Mar <var data-var='date'>26</var>, <var data-var='time'>12:43</var> AEDT Completed - The scheduled Knowledge Base upgrade encountered a minor issue and the previous support site has been restored. All services are operating as normal. We’ll provide an update of when the upgrade will be rescheduled. Thanks for your patience.Mar <var data-var='date'>26</var>, <var data-var='time'>10:43</var> AEDT Verifying - Our knowledge articles are available again in our upgraded support hub at support.hellozai.com. From this site you’ll now also be able to create your own secure login to raise, track, and manage support tickets for your organisation in one place. We’ll share more details about this in the coming weeks. - If you’d like to try it now, click “Login” and “Sign up with us”. - If your email address has already been used to raise or manage support requests with us in the past, please choose “Login” then “Forgot your password” to finish setting up your account.Mar <var data-var='date'>26</var>, <var data-var='time'>09:30</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>26</var>, <var data-var='time'>08:57</var> AEDT Scheduled - We’re upgrading our Knowledge Base today to make it easier for you to get support. During this time, the informational site support.hellozai.com may be temporarily unavailable while we move our knowledge articles to a new platform connected to our support system. There is no impact to transaction processing associated with this change. This upgrade is part of ongoing improvements to Zai’s customer support experience. Thanks for your patience while we make these improvements.

Mar <var data-var='date'>26</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>26</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>09:49</var> AEDT Scheduled - Our upstream provider will be performing scheduled maintenance on: Maintenance Window: Thursday, 26 March 2026 From 2:00 AM to 6:00 AM AEDT Estimated Duration: 4 hours Impact: NPP payments processing may experience intermittent disruptions for up to 60 secs. During the maintenance window, you may encounter errors or timeouts when processing payments. NPP Payins may be rejected. NPP Payouts will be automatically redirected via Direct Entry. Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.

Planned upstream maintenance for NPP

Mar <var data-var='date'>22</var>, <var data-var='time'>20:52</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>22</var>, <var data-var='time'>20:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>15:39</var> AEDT Scheduled - Zai will be carrying out essential core system maintenance during this time. During the maintenance window: • Access to our Production APIs and Zai Dashboard will be unavailable for up to 90 minutes. • Some processing will be temporarily delayed until the work is complete. Service downtime will begin shortly after 8:00pm, and our team will restore services as soon as possible. ——— UNAVAILABLE SERVICES The following services will be unavailable during this maintenance period: • All realtime Cards transactions (for asynchronous Cards transactions see “Delayed Services” section) • Direct Debit transactions • PayTo agreements and transactions • BPAY, NPP, and Direct Entry Payouts • Creation and management of Users, Items, Wallets, Bank Accounts, and BPAY Accounts • Zai Dashboard website API requests submitted during this period will receive a 5xx response and will need to be retried once the maintenance window has ended. ——— DELAYED SERVICES The following services will continue to receive transactions, but processing will occur after maintenance is complete: • NPP Payins to digital wallets - Funds will still leave the payer’s account in real time, but will be credited to wallets once processing resumes • BPAY and Direct Entry Payins • Tag and Queue (asynchronous) Cards transactions will be accepted and queued for later processing ——— WHAT YOU SHOULD DO • Avoid submitting non-urgent API transactions during the maintenance window. • Inform your customers or teams in advance if they may be impacted. • Schedule any time-critical transactions outside the maintenance period. ——— We understand that an interruption of this length is not ideal. This work has been carefully planned and scheduled to minimise disruption. Completing this upgrade now will improve overall system reliability and reduce the need for similar downtime in the future. We appreciate your patience while we make these necessary improvements and apologise for any inconvenience. If you have any questions or concerns, please speak to your Account Manager or contact Technical Support at support@zaipayments.com.

Planned Zai System Maintenance - Impact to Production Services

Mar <var data-var='date'>22</var>, <var data-var='time'>08:00</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>22</var>, <var data-var='time'>00:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 6</var>, <var data-var='time'>12:03</var> AEDT Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Production Environments Start Date & Time: 22/03/26 00:00 AEDT End Date & Time: 22/03/26 08:00 AEDT During this window, the following APIs may experience outages or degraded performance: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - GET and POST /bpay_accounts We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.

Mar <var data-var='date'>19</var>, <var data-var='time'>23:00</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>19</var>, <var data-var='time'>22:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 6</var>, <var data-var='time'>11:11</var> AEDT Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Production Environments Start Date & Time: 19/03/26 22:00 AEDT End Date & Time: 19/03/26 23:00 AEDT During this window, the following APIs may experience outages or degraded performance: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - GET and POST /bpay_accounts We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.

Mar <var data-var='date'>17</var>, <var data-var='time'>21:10</var> AEDT Resolved - These activities are now complete.Mar <var data-var='date'>17</var>, <var data-var='time'>20:26</var> AEDT Identified - Pre-live maintenance is continuing to extend past the planned window - we will update when possible. Expect intermittent outages in the prelive API until this maintenance is completed.

Zai System Maintenance - Impact to Pre-Live Services

Mar <var data-var='date'>17</var>, <var data-var='time'>17:30</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>17</var>, <var data-var='time'>16:30</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>12</var>, <var data-var='time'>11:12</var> AEDT Scheduled - As part of preparations for upcoming Zai core production system maintenance, we will be upgrading our Pre-Live environment. The Pre-Live API and Dashboard will be unavailable for approximately 1 hour during this work. Customers testing in Pre-Live may wish to pause or reschedule testing during this window. If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com. We apologise for any inconvenience this necessary upgrade may cause.

Mar <var data-var='date'>15</var>, <var data-var='time'>08:00</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>14</var>, <var data-var='time'>21:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>26</var>, <var data-var='time'>09:56</var> AEDT Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Production Environments Start Date & Time: 14/03/26 21:00 AEDT End Date & Time: 15/03/26 07:59 AEDT During this window, the following APIs may experience outages or degraded performance: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - GET and POST /bpay_accounts We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.

Mar <var data-var='date'>12</var>, <var data-var='time'>18:42</var> AEDT Resolved - The latest instance of this error was detected at ~3:05pm AEDT. Our ongoing monitoring confirms no further impact from this earlier upstream interruption to American Express transactions.Mar <var data-var='date'>12</var>, <var data-var='time'>15:54</var> AEDT Monitoring - The issue has been resolved and service has been restored. Our teams are continuing to monitor closely to ensure ongoing stability. During the incident, American Express payment authorizations were impacted. Customers attempting to process payments with American Express cards may have experienced failed payment attempts. We recommend retrying any failed transactions. Our team is reviewing the status of affected payments, and if we identify cases requiring further action, we will contact the relevant customers directly. We apologize for the inconvenience and appreciate your patience while we worked to restore service.Mar <var data-var='date'>12</var>, <var data-var='time'>14:41</var> AEDT Investigating - We are currently investigating a potential issue affecting an upstream provider's processing of American Express payment authorisations.

Potential Issue with AMEX Authorisations

Mar <var data-var='date'>11</var>, <var data-var='time'>14:25</var> AEDT Resolved - We have not observed any further impact since the service was stabilised, and this incident is now closed. Based on our review of affected transactions, the overall impact has been downgraded to Minor. We are continuing to investigate the status of a small number of affected transactions and will contact impacted customers directly if further information or action is required. If you have any concerns in the meantime, please contact our Technical Support team at support@zaipayments.com.Mar <var data-var='date'>11</var>, <var data-var='time'>11:17</var> AEDT Monitoring - We have resolved the issue and are continuing to monitor the system to ensure stability. During the incident, some “Create PayTo Agreement” and “Initiate PayTo Payment” requests may have failed. Our team is currently reviewing the status of any affected transactions. If we identify impacts requiring action, we will contact the relevant customers directly with further information.Mar <var data-var='date'>11</var>, <var data-var='time'>10:21</var> AEDT Investigating - Some instability with PayTo services is being observed, and we are working internally to identify and rectify the underlying issue as soon as possible.

Intermittent Failures for Some PayTo Agreement and Payment Requests

Mar <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>25</var>, <var data-var='time'>14:31</var> AEDT Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Prelive Start Date & Time: 07/03/2026 09:00 AEDT End Date & Time: 07/03/2026 20:00 AEDT During this window, the following APIs may experience outages or degraded performance: 	•	POST /wallet_accounts/:id/bill_payment (Pay a Bill) 	•	GET and POST /bpay_accounts Thank you for your understanding and continued support.

BPAY Payments - Scheduled Network Maintenance Notification (Prelive only)

Feb <var data-var='date'>26</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>26</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>19</var>, <var data-var='time'>09:11</var> AEDT Scheduled - Our upstream provider will be performing scheduled maintenance on: Maintenance Window: Thursday, 26 February 2026 From 2:00 AM to 6:00 AM AEDT Estimated Duration: 4 hours Impact: NPP payments processing may experience up to 2 mins disruptions between 2:00 am and 2:30 am. During the maintenance window, you may encounter errors or timeouts when processing payments. NPP Payins may be rejected. NPP Payouts will be automatically redirected via Direct Entry. Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.

Feb <var data-var='date'>13</var>, <var data-var='time'>08:00</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>13</var>, <var data-var='time'>04:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>13</var>, <var data-var='time'>04:00</var> AEDT Scheduled - Our upstream provider will be performing scheduled maintenance on: Maintenance window: February 13, 2026 04:00 - 08:00 AEDT Duration: 4 hours Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period. We appreciate your patience and understanding while this maintenance is carried out.

Planned upstream maintenance for cards (Sandbox/Prelive Environment only)

Feb <var data-var='date'>12</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>12</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 6</var>, <var data-var='time'>15:52</var> AEDT Update - Please note: The impact statement for this scheduled maintenance window has been updated to reflect the latest information.Feb <var data-var='date'> 6</var>, <var data-var='time'>15:39</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'> 5</var>, <var data-var='time'>10:01</var> AEDT Scheduled - Our upstream provider will be performing scheduled maintenance on: Maintenance Window: Thursday, 12 February 2026 From 2:00 AM to 6:00 AM AEDT Estimated Duration: 4 hours Impact: • NPP payments processing may experience periods of disruption of up to 5 minutes each during this window. • NPP Payins may be rejected. • NPP Payouts may be automatically redirected via Direct Entry or may be rejected, depending on the configuration of your Zai platform. • Failed NPP payments may need to be retried once the maintenance window has completed. Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.

Feb <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>13</var>, <var data-var='time'>14:11</var> AEDT Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Production Start Date & Time: Sunday 08/02/2026 00:00 AEDT End Date & Time: Sunday 08/02/2026 07:00 AEDT During this window, the following APIs may experience outages or degraded performance: 	•	POST /wallet_accounts/:id/bill_payment (Pay a Bill) 	•	GET and POST /bpay_accounts We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period. Thank you for your understanding and continued support.

Feb <var data-var='date'> 5</var>, <var data-var='time'>23:45</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 5</var>, <var data-var='time'>21:45</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>27</var>, <var data-var='time'>13:10</var> AEDT Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Production Start Date & Time: Thursday 05/02/2026 21:45 AEDT End Date & Time: Thursday 05/02/2026 23:45 AEDT During this window, the following APIs may experience outages or degraded performance: 	•	POST /wallet_accounts/:id/bill_payment (Pay a Bill) 	•	GET and POST /bpay_accounts We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period. Thank you for your understanding and continued support.

Feb <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> AEDT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>13</var>, <var data-var='time'>14:20</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> AEDT Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Environment: Production Start Date & Time: Sunday 01/02/2026 00:00 AEDT End Date & Time: Sunday 01/02/2026 07:00 AEDT During this window, the following APIs may experience outages or degraded performance: 	•	POST /wallet_accounts/:id/bill_payment (Pay a Bill) 	•	GET and POST /bpay_accounts We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period. Thank you for your understanding and continued support.

Jan <var data-var='date'>31</var>, <var data-var='time'>14:25</var> AEDT Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>31</var>, <var data-var='time'>00:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>22</var>, <var data-var='time'>17:26</var> AEDT Scheduled - AP+ will be performing scheduled maintenance during the timeframe below: Production Environments Start Date & Time: 31/01/26 00:00 AEDT End Date & Time: 31/01/26 07:00 AEDT During this window, the following APIs may experience outages or degraded performance: - POST /wallet_accounts/:id/bill_payment (Pay a Bill) - GET and POST /bpay_accounts We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.

Dec <var data-var='date'>15</var>, <var data-var='time'>23:00</var> AEDT Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>15</var>, <var data-var='time'>17:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>11</var>, <var data-var='time'>17:04</var> AEDT Scheduled - This maintenance window is to finalise migration of historical data to our new support ticketing platform. During this period, emails sent to our support addresses (helpdesk, support, fraudprevention, chargebacks, or payments) WILL still reach us, however you may not receive the usual confirmation email containing a ticket number. Rest assured, our team will review and respond as soon as possible.

Support System Maintenance - Impact to confirmation emails only

Dec <var data-var='date'>11</var>, <var data-var='time'>23:00</var> AEDT Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>11</var>, <var data-var='time'>17:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>11</var>, <var data-var='time'>14:29</var> AEDT Scheduled - This maintenance window is to continue migration of historical data to our new support ticketing platform. During this period, emails sent to our support addresses (helpdesk, support, fraudprevention, chargebacks, or payments) WILL still reach us, however you may not receive the usual confirmation email containing a ticket number. Rest assured, our team will review and respond as soon as possible.

Dec <var data-var='date'>11</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>11</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 3</var>, <var data-var='time'>11:38</var> AEDT Scheduled - Our upstream provider will be performing scheduled maintenance on: Maintenance Window: Thursday, 11 December 2025 From 2:00 AM to 6:00 AM AEDT Estimated Duration: 4 hours Impact: Intermittent disruptions of under 60 seconds may occur during NPP payment processing. During the maintenance window, you may encounter errors or timeouts when processing payments. NPP PayIns may be rejected. NPP Payouts will be automatically redirected via Direct Entry. Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.

Nov <var data-var='date'>27</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>27</var>, <var data-var='time'>02:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>20</var>, <var data-var='time'>07:54</var> AEDT Scheduled - Our upstream provider will be performing scheduled maintenance on: Maintenance Window: Thursday, 27 November 2025 From 2:00 AM to 6:00 AM AEDT Estimated Duration: 4 hours Impact: Intermittent disruptions of under 60 seconds may occur during NPP payment processing. During the maintenance window, you may encounter errors or timeouts when processing payments. NPP PayIns may be rejected. NPP Payouts will be automatically redirected via Direct Entry. Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.

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Lastest published events

BPAY Payments - Scheduled Network Maintenance Notification

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Zai Services, Components and Regions

Recent Zai events

BPAY Payments – Scheduled Network Maintenance Notification

BPAY Payments - Scheduled Network Maintenance Notification

Zai Knowledge Base Upgrade

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Planned upstream maintenance for NPP

Planned Zai System Maintenance - Impact to Production Services

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