Sep <var data-var='date'>29</var>, <var data-var='time'>15:54</var> EEST Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>15:53</var> EEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>29</var>, <var data-var='time'>14:02</var> EEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>29</var>, <var data-var='time'>11:18</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>29</var>, <var data-var='time'>11:18</var> EEST Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>29</var>, <var data-var='time'>11:01</var> EEST Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>29</var>, <var data-var='time'>10:07</var> EEST Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>29</var>, <var data-var='time'>10:06</var> EEST Identified - Our infrastructure provider is doing scheduled maintenance on its servers from 06:00 to 14:00 UTC today. During this time you may see: - delays in collecting new mentions - delays in collecting historical data - topic preview being unavailable when you create or edit a topic No data will be lost. Delayed mentions will be processed once the maintenance is over. We're monitoring the situation and will post an update when service is fully back.

Delays in data processing due to scheduled maintenance by our infrastructure provider

Sep <var data-var='date'>25</var>, <var data-var='time'>21:59</var> EEST Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>21:46</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>25</var>, <var data-var='time'>21:28</var> EEST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>25</var>, <var data-var='time'>21:06</var> EEST Investigating - Customers might experience up to 60 minutes of delay in regular data ingestion.

Delays in new mentions processing

Jul <var data-var='date'> 1</var>, <var data-var='time'>13:55</var> EEST Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:50</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:39</var> EEST Identified - Customers might experience up to 30 minutes delay in regular data ingestion.

May <var data-var='date'>22</var>, <var data-var='time'>17:30</var> EEST Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>16:56</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>13:01</var> EEST Update - Users can create topics now Note that preview statistics may be inaccurate now May <var data-var='date'>22</var>, <var data-var='time'>11:58</var> EEST Identified - Our data storage provider started maintenance that affected our history storage Users cannot temporarily create topics and may be facing issues with history collection

History data not available

May <var data-var='date'>21</var>, <var data-var='time'>11:43</var> EEST Resolved - The recovery work for the May 19 incident is now fully complete: - All affected topics have been fully restored - Mentions ingested during the affected window (01:15–14:00 CEST on May 19) have been backfilled into the impacted topics. - Manual and API markup changes from the affected period have been replayed and reapplied. Your topics, mentions, and markup should now reflect a complete and consistent state. If you notice anything still missing or inconsistent in your workspace, please contact support, and we'll investigate right away. We sincerely apologize for the disruption and thank you for your patience while we worked through the recovery. May <var data-var='date'>20</var>, <var data-var='time'>14:06</var> EEST Update - Service restored. Data recovery in progress. **Summary** On May 19, during planned maintenance of our mentions storage cluster, an operational error caused a portion of recently indexed data to become temporarily unavailable, and the YouScan application was briefly impacted. We have restored service and are in the process of recovering the affected data. **What was affected** * **YouScan application** — briefly unavailable on May 19 (around 14:00–14:30 CEST). Fully restored. * **Topic creation** — was unavailable on May 19 between approximately 14:00 and 22:00 CEST. Fully restored. * **Mentions data** — mentions ingested between approximately 01:15 and 14:00 CEST on May 19 were affected. We have restored the bulk of this data from our most recent backup and are re-collecting the remainder directly from the internal intermediate storage. * **Markup applied manually or via API** — tagging, sub-category assignments, sentiment changes, etc. performed during the affected window were lost when data was rolled back to the backup. We are replaying these actions automatically from our internal transaction logs. **What we've done** * Restored the affected topics from the most recent snapshot. * Initiated re-collection of mentions for affected topics. * Started automated replay of markup actions performed during the affected window. **What to expect** We expect to fully recover the affected data. * Any missing mentions (ingested between 01:15 and 14:00 CEST) will continue to backfill over the next 24 hours. No action is required on your part — affected topics will fill in automatically. * Any changes made to mentions during the affected window will be applied automatically as well. We sincerely apologize for the disruption and thank you for your patience. — The YouScan Team May <var data-var='date'>20</var>, <var data-var='time'>00:16</var> EEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>19</var>, <var data-var='time'>19:53</var> EEST Monitoring - All missing topics are recovered. Any mentions that might be missing will be backfilled soon. May <var data-var='date'>19</var>, <var data-var='time'>16:01</var> EEST Update - YouScan is currently experiencing a platform incident. Our engineering team is actively investigating and working to restore full service as quickly as possible. We sincerely apologize for the disruption. We know how much you rely on YouScan, and we are fully focused on resolving this. Updates will follow as soon as we have more information. Thank you for your patience and understanding. May <var data-var='date'>19</var>, <var data-var='time'>15:52</var> EEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>19</var>, <var data-var='time'>15:52</var> EEST Identified - We have identified the root cause, and are restoring the data right now May <var data-var='date'>19</var>, <var data-var='time'>15:29</var> EEST Investigating - We are currently investigating this issue.

Some of customer topics have incomplete data

May <var data-var='date'>19</var>, <var data-var='time'>15:28</var> EEST Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>15:23</var> EEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>19</var>, <var data-var='time'>15:22</var> EEST Update - We are continuing to investigate this issue. May <var data-var='date'>19</var>, <var data-var='time'>15:15</var> EEST Investigating - We are currently experiencing Youscan website being down. team is working to identify the root cause and implement a solution.

next.youscan.com is currently down

May <var data-var='date'>19</var>, <var data-var='time'>10:20</var> EEST Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>09:39</var> EEST Identified - The issue has been identified and a fix is being implemented.

Problems with Facebook data collection

May <var data-var='date'>18</var>, <var data-var='time'>22:11</var> EEST Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>20:47</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>18</var>, <var data-var='time'>19:24</var> EEST Identified - Customers might experience up to 30 minutes delay in regular data ingestion.

May <var data-var='date'>14</var>, <var data-var='time'>18:28</var> EEST Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>16:48</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>13:55</var> EEST Identified - Customers might experience up to 30 minutes delay in regular data ingestion.

May <var data-var='date'>12</var>, <var data-var='time'>02:45</var> EEST Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>23:22</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>22:24</var> EEST Investigating - There is a delay in mentions coming to the topics. We're investigating the issue

Delay in mentions processing

Apr <var data-var='date'>29</var>, <var data-var='time'>07:33</var> EEST Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>07:31</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>07:20</var> EEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>29</var>, <var data-var='time'>07:20</var> EEST Investigating - We are currently investigating this issue.

Problems with history collection

Apr <var data-var='date'>27</var>, <var data-var='time'>18:10</var> EEST Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>15:30</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>27</var>, <var data-var='time'>15:24</var> EEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>27</var>, <var data-var='time'>14:34</var> EEST Investigating - We are currently investigating this issue.

Problems with history collection and topic preview

Apr <var data-var='date'>20</var>, <var data-var='time'>21:15</var> EEST Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>18:21</var> EEST Identified - The issue has been identified and a fix is being implemented.

Apr <var data-var='date'> 8</var>, <var data-var='time'>21:34</var> EEST Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>18:56</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 8</var>, <var data-var='time'>18:24</var> EEST Investigating - We are currently investigating this issue.

Delays in saving mentions into topics

Mar <var data-var='date'>26</var>, <var data-var='time'>15:59</var> EET Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>15:59</var> EET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>26</var>, <var data-var='time'>12:35</var> EET Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>26</var>, <var data-var='time'>12:11</var> EET Investigating - We are currently investigating this issue.

Delays in mentions processing

Feb <var data-var='date'>24</var>, <var data-var='time'>00:33</var> EET Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>17:46</var> EET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>23</var>, <var data-var='time'>16:48</var> EET Identified - Our system is being affected by a hosting provider's incident Customers might experience up to 2 hours delay in regular data ingestion. Customers might experience errors during topic creation (due to data preview issues)

Feb <var data-var='date'>10</var>, <var data-var='time'>21:07</var> EET Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>17:45</var> EET Update - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>17:44</var> EET Investigating - We are currently investigating this issue.

Problems when creating topics

Feb <var data-var='date'>10</var>, <var data-var='time'>08:33</var> EET Resolved - This incident has been resolved. Feb <var data-var='date'> 9</var>, <var data-var='time'>19:51</var> EET Identified - Customers might experience up to 30 minutes delay in regular data ingestion.

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:30</var> EET Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>00:02</var> EET Investigating - We're currently experiencing infrastructure issues with our Cloud provider that are causing delays in mention processing.

Jan <var data-var='date'>16</var>, <var data-var='time'>16:42</var> EET Resolved - This incident has been resolved. Jan <var data-var='date'>16</var>, <var data-var='time'>09:49</var> EET Monitoring - We've identified the issue and applied the fixes. All the data will be processed in a few hours Jan <var data-var='date'>16</var>, <var data-var='time'>09:09</var> EET Investigating - We're seeing delays in mentions processing starting from 00:30 AM and currently investigating the cause

Delays in mention processing into customer's topics since

Jan <var data-var='date'>10</var>, <var data-var='time'>10:34</var> EET Resolved - This incident has been resolved. Jan <var data-var='date'>10</var>, <var data-var='time'>01:08</var> EET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 9</var>, <var data-var='time'>23:57</var> EET Identified - Customers might experience up to 60 minutes delay in regular data ingestion.

Nov <var data-var='date'>18</var>, <var data-var='time'>17:08</var> EET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:13</var> EET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>13:54</var> EET Investigating - Our cloud provider (Cloudflare) is experiencing network issues: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are closely monitoring the situation and looking for a solution.

Global Network issues in our cloud provider

Nov <var data-var='date'> 1</var>, <var data-var='time'>11:09</var> EET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> EET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>28</var>, <var data-var='time'>17:12</var> EET Scheduled - We will be undergoing scheduled maintenance during this time.

YouScan maintenance

Sep <var data-var='date'>22</var>, <var data-var='time'>21:44</var> EEST Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>16:40</var> EEST Monitoring - A fix has been implemented and we are monitoring the results.

Indexing slowdown

Sep <var data-var='date'> 2</var>, <var data-var='time'>21:56</var> EEST Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>20:10</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 2</var>, <var data-var='time'>17:02</var> EEST Investigating - We are currently investigating this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>17:01</var> EEST Identified - Customers might experience up to 30 minutes delay in regular data ingestion.

Is YouScan down?

YouScan status is UP

Lastest published events

Delays in data processing due to scheduled maintenance by our infrastructure provider

Delays in new mentions processing

Delays in new mentions processing

YouScan Services, Components and Regions

Recent YouScan events

Delays in data processing due to scheduled maintenance by our infrastructure provider

Delays in new mentions processing

Delays in new mentions processing

History data not available

Some of customer topics have incomplete data

next.youscan.com is currently down