Apr <var data-var='date'> 8</var>, <var data-var='time'>23:38</var> UTC Monitoring - The fix has been successfully implemented, and we are actively monitoring the results.Apr <var data-var='date'> 8</var>, <var data-var='time'>23:30</var> UTC Identified - The root cause has been identified, and our team is currently working on implementing a fix.Apr <var data-var='date'> 8</var>, <var data-var='time'>22:04</var> UTC Investigating - We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team

Some users may experience login issues and be redirected to an error page

Mar <var data-var='date'>18</var>, <var data-var='time'>12:42</var> UTC Resolved - The incident has been fully resolved, and redemptions are now working as expectedMar <var data-var='date'>18</var>, <var data-var='time'>12:39</var> UTC Monitoring - The incident has been fully resolved, and redemptions are now working as expectedMar <var data-var='date'>18</var>, <var data-var='time'>12:02</var> UTC Investigating - We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

Yotpo Service Disruption notice

Mar <var data-var='date'>17</var>, <var data-var='time'>12:17</var> UTC Resolved - The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.Mar <var data-var='date'>17</var>, <var data-var='time'>12:17</var> UTC Monitoring - A fix is implemented and we're currently monitoring the behaviour.Mar <var data-var='date'>17</var>, <var data-var='time'>11:53</var> UTC Identified - Our engineering team have identified the underlying issue and are currently working on a fix.Mar <var data-var='date'>17</var>, <var data-var='time'>11:52</var> UTC Update - We are continuing to investigate the issue. Start time: 17 Mar, 2026 - 11:28 [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.Mar <var data-var='date'>17</var>, <var data-var='time'>11:51</var> UTC Investigating - Using the store switcher to move to another store might currently not be available.

Switching between stores might not be available.

Mar <var data-var='date'>16</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>16</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>12</var>, <var data-var='time'>11:56</var> UTC Scheduled - We will perform scheduled maintenance to migrate the UGC Shopify app to Shopify CLI. This update aligns the app with Shopify’s current recommended workflow and improves deployment reliability, testing, and release control. Brief interruptions may occur during this window.

Shopify App Migration

Mar <var data-var='date'>12</var>, <var data-var='time'>12:07</var> UTC Resolved - The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered.Mar <var data-var='date'>12</var>, <var data-var='time'>12:02</var> UTC Monitoring - The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:50:00 UTCMar <var data-var='date'>12</var>, <var data-var='time'>11:32</var> UTC Update - Update on the affected components.Mar <var data-var='date'>12</var>, <var data-var='time'>11:31</var> UTC Investigating - We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC

Yotpo L&R - APIs outage

Mar <var data-var='date'>12</var>, <var data-var='time'>08:57</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>08:57</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>12</var>, <var data-var='time'>08:29</var> UTC Update - We are currently investigating the issue.Mar <var data-var='date'>12</var>, <var data-var='time'>08:29</var> UTC Investigating - We are currently investigating the issue that affects multiple services and R&D is investigating this. Yotpo Support Team

Yotpo admin may not be loading properly (Moderation, General settings, etc.)

Mar <var data-var='date'>11</var>, <var data-var='time'>13:02</var> UTC Resolved - The incident has been resolved, and order processing is back to normalMar <var data-var='date'>11</var>, <var data-var='time'>12:50</var> UTC Investigating - We are investigating an interruption in the orders service, causing a delay with processing orders. At the moment, some orders might be processed with a delay, but without any actual data loss. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

Delay with processing orders

Feb <var data-var='date'>16</var>, <var data-var='time'>16:30</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>16</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>16</var>, <var data-var='time'>08:15</var> UTC Scheduled - We are performing a planned upgrade to our Reviews service to improve stability and performance. What to expect: Processing Delays: Newly submitted reviews may take longer than usual to appear in widgets. Data Integrity: No data loss will occur; all reviews are being captured and will sync once the upgrade is complete. We appreciate your patience as we improve our infrastructure.

Reviews Infrastructure Upgrade

Feb <var data-var='date'>11</var>, <var data-var='time'>11:45</var> UTC Resolved - The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.Feb <var data-var='date'>11</var>, <var data-var='time'>11:42</var> UTC Monitoring - A fix is implemented and we're currently monitoring the behaviour.Feb <var data-var='date'>11</var>, <var data-var='time'>11:05</var> UTC Identified - Our engineering team have identified the underlying issue and are currently working on a fix.Feb <var data-var='date'>11</var>, <var data-var='time'>11:03</var> UTC Investigating - Using the Review Requests Dashboard might currently not be available. Start time: 11 Feb, 2026 - 11:00 AM [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

Access to the Review requests dashboard might currently not be available.

Dec <var data-var='date'>20</var>, <var data-var='time'>19:41</var> UTC Resolved - The issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully.Dec <var data-var='date'>20</var>, <var data-var='time'>18:19</var> UTC Monitoring - The issue impacting loyalty processing has stabilized and systems are currently operating as expected. There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically. Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.

Loyalty Order & Points Processing Delays

Dec <var data-var='date'> 3</var>, <var data-var='time'>12:00</var> UTC Resolved - Customers cannot make redemptions and earn points. Start Time: 2025-12-03 12:08:00 UTC Start Time: 2025-12-03 12:36:00 UTC We apologize for the inconvenience caused. Our R&D team has already fixed thaat. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Rewarding and Deducting points is currently experiencing downtime

Nov <var data-var='date'>20</var>, <var data-var='time'>18:56</var> UTC Resolved - This is now resolved. All affected services are now operating normally. Thank you for your patience.Nov <var data-var='date'>20</var>, <var data-var='time'>18:36</var> UTC Identified - Our R&D team has identified the root cause of the issue and is currently deploying a fix. At this time, the degradation may result in the following: 1. Lists & Segments: The page may appear empty when accessed 2. Referrals: Shoppers may not receive referral shares 3. Redemptions: Customers may not be able to redeem their points We will provide further updates as the fix progresses. We apologize for the inconvenience.Nov <var data-var='date'>20</var>, <var data-var='time'>17:25</var> UTC Investigating - We are currently experiencing degraded performance with our APIs. Our R&D team is investigating. We will share an update as soon as we have more information to share.

Yotpo L&R - API Degradation

Nov <var data-var='date'>20</var>, <var data-var='time'>09:06</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>20</var>, <var data-var='time'>09:04</var> UTC Update - The incident has been resolved. Merchant are now able to adjust customer points in the loyalty admin Start Time: 2025-11-19 19:00:00 UTC End Time: 2025-11-20 08:53:00 UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support TeamNov <var data-var='date'>20</var>, <var data-var='time'>07:47</var> UTC Update - We are continuing to investigate this issue.Nov <var data-var='date'>20</var>, <var data-var='time'>07:46</var> UTC Investigating - Merchants cannot manually adjust the points of the customers (via adjust points button in the customer profile). Start Time: 2025-11-19 19:00:00 UTC We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. As a workaround, please reach out to support so they can manually adjust the points. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Yotpo L&R - Merchants cannot manually adjust the points of the customers

Nov <var data-var='date'>18</var>, <var data-var='time'>02:28</var> UTC Resolved - This incident has been resolved. Reviews Main Widget response time is now back to normal.Nov <var data-var='date'>18</var>, <var data-var='time'>02:27</var> UTC Monitoring - A fix is currently being implemented, and the widget’s response time is now returning to normal. The Yotpo Support TeamNov <var data-var='date'>18</var>, <var data-var='time'>02:26</var> UTC Identified - We have identified the issue causing the Reviews Main Widget to not display on-site. The widget experienced unusually high response times, resulting in request timeouts in the network tab. A fix is currently being implemented, and the widget’s response time is now returning to normal. Thank you for your patience as we work to fully resolve this. The Yotpo Support TeamNov <var data-var='date'>18</var>, <var data-var='time'>00:43</var> UTC Investigating - We are currently investigating an issue where the Reviews Main Widget is not displaying on-site, caused by request timeouts in the network layer. Initial checks indicate that all stores may be affected. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We will share additional updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Please stay tuned to this status page for further updates. The Yotpo Support Team

Reviews main widget v2/v3 is not displaying on-site

Nov <var data-var='date'>17</var>, <var data-var='time'>10:12</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>17</var>, <var data-var='time'>09:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>17</var>, <var data-var='time'>09:13</var> UTC Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>17</var>, <var data-var='time'>09:13</var> UTC Investigating - We are investigating an interruption in the B2B service, causing the Loyalty admin to be temporarily inaccessible. Additionally, some on-site widgets fail to load, and merchants might experience issues with some API calls. Our R&D team has identified the issue and is currently working on a resolution. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

Yotpo Loyalty Admin inaccessible

Oct <var data-var='date'>21</var>, <var data-var='time'>21:03</var> UTC Resolved - All affected services are now back to normal, including the Reviews endpoint, on-site widgets, Moderation, and the Email Status Dashboard. Our engineering teams have successfully resolved the issue, and system performance has returned to expected levels. We will continue to closely monitor the situation to ensure full stability. Thank you for your patience and understanding throughout this incident. The Yotpo Support TeamOct <var data-var='date'>21</var>, <var data-var='time'>19:58</var> UTC Update - Our teams have identified that the issue also impacts the Email Status Dashboard, which may fail to load any data. In addition, moderation and other related services could experience intermittent disruptions. We continue to investigate the root cause and are working toward a full resolution. Further updates will be provided as soon as more information becomes available. Thank you for your continued patience and understanding. The Yotpo Support TeamOct <var data-var='date'>21</var>, <var data-var='time'>19:42</var> UTC Identified - Overall Description of the issue and Affected Services: The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews. Start Time: Oct 21, 2025 - 17:30 (UTC). Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well. We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team

Yotpo Service Degradation

Oct <var data-var='date'>21</var>, <var data-var='time'>12:31</var> UTC Resolved - The issue has been fully resolved, and all services are now operational and running normally. Our engineering teams are currently backfilling data that was delayed during the AWS outage to ensure full data consistency. Thank you for your patience and understanding.Oct <var data-var='date'>21</var>, <var data-var='time'>08:23</var> UTC Update - We are seeing significant improvements across our services as we continue to recover from the earlier AWS outage. Functionality within both our Loyalty & Referrals and Reviews products is steadily being restored, and many features are now performing close to normal levels. While recovery is well underway, some areas may still experience intermittent issues or slower performance as systems fully stabilize. Our teams continue to actively monitor progress and work to try and provide complete restoration. We’ll share a more detailed update as soon as the recovery is complete. Thank you again for your patience and understanding as we work through this.Oct <var data-var='date'>21</var>, <var data-var='time'>08:22</var> UTC Update - We are seeing significant improvements across our services as we continue to recover from the earlier AWS outage. Functionality within both our Loyalty & Referrals and Reviews products is steadily being restored, and many features are now performing close to normal levels. While recovery is well underway, some areas may still experience intermittent issues or slower performance as systems fully stabilize. Our teams continue to actively monitor progress and work to try and provide complete restoration. We’ll share a more detailed update as soon as the recovery is complete. Thank you again for your patience and understanding as we work through this.Oct <var data-var='date'>20</var>, <var data-var='time'>17:49</var> UTC Update - We are currently experiencing service disruptions across several features due to an ongoing AWS outage. Our engineering teams are actively working with AWS to restore full functionality. Impacted Features: Referrals & Points: Users may be unable to redeem points or complete referrals. Reviews & UGC: You may experience latency or intermittent behavior when accessing the following services: Email Template Editor Landing Page Template Editor Yotpo Shopify Embedded App Reviews Home Page Analytics Dashboard Post-Purchase Emails: Delays in sending due to backlog. Review Requests Dashboard: May display stale or outdated data. We will provide further updates as new information becomes available. Thank you for your continued patience and understanding.Oct <var data-var='date'>20</var>, <var data-var='time'>15:55</var> UTC Update - Quick Update: Due to the ongoing delay with AWS services, both our Referrals and Points features are currently down. As a result, users may not be able to redeem points or complete referrals successfully at this time. Our team is actively monitoring the situation and working with AWS to get this resolved as quickly as possible. We will keep you update as soon as we have further information or an ETA on resolution. Thank you for your patience and understanding.Oct <var data-var='date'>20</var>, <var data-var='time'>11:11</var> UTC Monitoring - Due to an AWS outage, all our products experienced service disruptions, and a planned update from our side was also delayed. As a result, no events were ingested from Shopify and other vendors between 9:50 AM and 12:20 PM. This outage affected all event types, and we are actively working to ensure data completeness and minimize any potential data loss. We're currently seeing strong signs of recovery, with the majority of requests now succeeding. Our R&D team is continuing to process the backlog of queued requests to fully restore system performance.

Global Outage due to AWS

Oct <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> UTC Resolved - At 4:00 AM Israel time, we released a new version of our app that included an updated Shopify webhook version. Due to a recent change in Shopify’s interface, each new release now requires manual selection of app scopes. This step was missed, which caused the affected version to be released without the required permissions. By 8:00 AM, we identified the issue and rolled the release back to the previous stable version. Impact: Only merchants who logged into the app between 4:00 AM and 8:00 AM Israel time were affected. For those merchants, Shopify-related actions (such as redeeming points) are currently not functioning due to lost permissions. Trying to log back into the app through Shopify will resolve the issue.

Shopify-related actions not working for some merchants

Sep <var data-var='date'>12</var>, <var data-var='time'>07:03</var> UTC Resolved - The issue with newly created or imported reviews not displaying on onsite widgets is now resolved and reviews will show gradually in the next hours. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support TeamSep <var data-var='date'>11</var>, <var data-var='time'>21:07</var> UTC Identified - We have identified the cause of an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards. Our team is now working on providing a viable solution to restore normal functionality. We will share further updates as progress is made. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support TeamSep <var data-var='date'>11</var>, <var data-var='time'>20:53</var> UTC Investigating - We are currently investigating an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards. Our team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team

Newly Created Reviews Might Not Appear Onsite

Aug <var data-var='date'>28</var>, <var data-var='time'>13:32</var> UTC Resolved - This incident has been resolved, and the Email Campaigns template editor is now working as expected. Thank you for your patience while this was being addressed.Aug <var data-var='date'>28</var>, <var data-var='time'>12:32</var> UTC Identified - The issue has been identified and a fix is being implemented.Aug <var data-var='date'>28</var>, <var data-var='time'>12:21</var> UTC Investigating - We are investigating an issue where some users might experience a white page when trying to load the Email Campaigns template editor. The editor continues to load as expected from Flows and Email Templates. Our R&D team is actively working on identifying the cause, and updates will be shared here as they become available.

Email Campaigns Template Editor – Loading Issue

Aug <var data-var='date'>27</var>, <var data-var='time'>06:50</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>27</var>, <var data-var='time'>02:29</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>26</var>, <var data-var='time'>11:25</var> UTC Identified - The issue has been identified and a fix is being implemented.Aug <var data-var='date'>26</var>, <var data-var='time'>11:25</var> UTC Investigating - Navigations are missing when accessing Loyalty Admin, impacting their ability to properly use the platform. The issue might happen only when moving between products (Loyalty\Reviews). Workaround: Clearing the cache should remedy the issue as a temporary solution

Lacking Loyalty Admin Navigations

Aug <var data-var='date'>27</var>, <var data-var='time'>02:24</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>26</var>, <var data-var='time'>16:42</var> UTC Monitoring - We are currently monitoring an elevated rate of errors affecting order and redemption processing closely and will continue to asses and provide updates as needed. Thank you for your patience.

Minor Degradation in Order Processing and Redemptions

Aug <var data-var='date'>26</var>, <var data-var='time'>21:40</var> UTC Resolved - We deployed a fix and monitored the login service until performance returned to normal. The issue is resolved, and we apologize for any inconvenience this caused. The Yotpo Support TeamAug <var data-var='date'>26</var>, <var data-var='time'>17:56</var> UTC Update - We are continuing to investigate this issue.Aug <var data-var='date'>26</var>, <var data-var='time'>17:55</var> UTC Investigating - We are currently investigating an issue causing heavy latency in the login service, which may prevent some users from signing in. We will share more information as soon as it’s available and apologize for the disruption. The Yotpo Support Team

Yotpo Service Disruption Notice - Yotpo Admin might not be accessible

Aug <var data-var='date'>26</var>, <var data-var='time'>10:08</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>26</var>, <var data-var='time'>10:08</var> UTC Update - We are continuing to work on a fix for this issue.Aug <var data-var='date'>26</var>, <var data-var='time'>09:03</var> UTC Identified - The issue has been identified and a fix is being implemented.Aug <var data-var='date'>25</var>, <var data-var='time'>17:54</var> UTC Investigating - Navigations are missing when accessing Loyalty Admin, impacting their ability to properly use the platform. The issue might happen only when moving between products (Loyalty\Reviews). Workaround: Clear the cache should remedy the issue as a temporary solution

Aug <var data-var='date'>20</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>20</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>17</var>, <var data-var='time'>06:49</var> UTC Scheduled - Dear Valued Customers, We are committed to continuously improving our services to provide you with the best possible experience. As part of our ongoing efforts to enhance stability and performance, we will be upgrading our database systems. Maintenance Details: Date: Wednesday, August 20th, 2025 Time: 07:00 UTC Expected Duration: 4 Hours During this maintenance window, there may be intermittent disruptions. We apologize for any inconvenience this may cause and appreciate your understanding and patience. What to Expect: You may experience brief service interruptions of up to 5 minutes affecting: Product-related API operations, affecting Core and App Developer repositories Product data synchronization with e-commerce platforms Temporary delays in product catalog updates and modifications Our Commitment: We are taking all necessary measures to ensure a smooth and efficient upgrade with minimal impact on your experience. Our team will be closely monitoring the process to address any issues promptly. If you have any questions or experience any issues following the upgrade, please do not hesitate to contact our support team.

Is Yotpo down?

Yotpo status is PARTIAL OUTAGE

Components with issues

Lastest published events

Some users may experience login issues and be redirected to an error page

Yotpo Service Disruption notice

Switching between stores might not be available.

Yotpo Services, Components and Regions

Recent Yotpo events

Some users may experience login issues and be redirected to an error page

Yotpo Service Disruption notice

Switching between stores might not be available.

Shopify App Migration

Yotpo L&R - APIs outage

Yotpo admin may not be loading properly (Moderation, General settings, etc.)

Get your FREE account now,
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Is Yotpo down?

Yotpo status is PARTIAL OUTAGE

Components with issues

Lastest published events

Some users may experience login issues and be redirected to an error page

Yotpo Service Disruption notice

Switching between stores might not be available.

Yotpo Services, Components and Regions

Recent Yotpo events

Some users may experience login issues and be redirected to an error page

Yotpo Service Disruption notice

Switching between stores might not be available.

Shopify App Migration

Yotpo L&R - APIs outage

Yotpo admin may not be loading properly (Moderation, General settings, etc.)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!