Aug <var data-var='date'>20</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>10:02</var> UTC Scheduled - We will be performing planned maintenance on the Yotpo platform on Thursday, August 20, 2026, between 08:00 AM - 08:30 AM UTC. During this time, the Emails Analytics dashboard will not be accessible while we upgrade a production database. We will update this status page when the maintenance begins and ends. We strive to offer a consistently high uptime and need to perform some crucial system updates to ensure that reliability continues. We also strive to keep longer planned maintenance windows like this one to a minimum and schedule them for low-traffic hours.

Scheduled Maintenance

Jul <var data-var='date'>23</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>07:51</var> UTC Scheduled - We are currently performing maintenance on the UGC Conversion Dashboard to improve the accuracy of conversion analytics. Some conversion metrics in the dashboard may be incomplete or inaccurate for reporting periods beginning in January 2026. This impacts reporting only and does not affect the functionality of on-site review widgets or the shopper experience. Our engineering team is actively working to restore accurate reporting. As part of this effort, we are evaluating enhancements to our data processing approach to ensure the long-term accuracy and reliability of conversion metrics. We expect this evaluation to continue over the next two weeks. During this time, some conversion metrics may continue to appear incomplete or inconsistent. We will provide another update as soon as we have additional information to share. We appreciate your patience as we work toward a long-term resolution.

UGC Conversion Dashboard – Ongoing Maintenance

Jul <var data-var='date'>10</var>, <var data-var='time'>18:32</var> UTC Resolved - The incident affecting Yotpo Loyalty has been resolved as of 18:10 UTC. All systems are operating normally. We apologize for any inconvenience. If you continue to experience issues, please contact Yotpo Support. Jul <var data-var='date'>10</var>, <var data-var='time'>17:31</var> UTC Identified - We are aware of degraded performance affecting Yotpo Loyalty and are actively working on it. We have identified the cause: our systems are affected by an ongoing incident at LaunchDarkly, a third-party service we use for feature configuration. You can follow their status here: https://status.launchdarkly.com/ Timeline (UTC) 16:16 UTC — LaunchDarkly began investigating flag evaluation errors and UI availability issues 16:26 UTC — LaunchDarkly identified the issue and began implementing a fix 17:10 UTC — LaunchDarkly confirmed their web application was unavailable and that flag delivery evaluations had an elevated failure rate 17:12 UTC — LaunchDarkly identified the root cause and is implementing a fix Current impact Delays in loyalty data processing (orders, customers, and related sync flows) Intermittent API failures (degraded performance, not a full outage) Some users may be unable to access the Loyalty admin and are redirected to the Yotpo account lobby Data safety: We do not expect permanent data loss on the Yotpo side. However, any failed order or customer processing API calls will need to be retried once service is restored. Shopify webhook deliveries that fail during this window should also be retried automatically by Shopify. Our engineering team is monitoring the situation and will post an update when we have more information or when service is restored.

Loyalty service degradation

Jul <var data-var='date'> 9</var>, <var data-var='time'>11:58</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>11:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>11:11</var> UTC Investigating - We are investigating an interruption in the Moderation service, causing an error when trying to access the Moderation Page. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

Yotpo Service Disruption notice

Jul <var data-var='date'> 9</var>, <var data-var='time'>09:54</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Add-on Index to Ladder DB

Jul <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:21</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Swell DB – customers_opt_in new index

Jul <var data-var='date'> 7</var>, <var data-var='time'>14:17</var> UTC Resolved - The issue affecting the Moderation page has been resolved. All moderation functionality is operating normally. We apologize for the inconvenience. Jul <var data-var='date'> 7</var>, <var data-var='time'>14:02</var> UTC Investigating - We are aware of an issue preventing the Moderation page from loading in the Yotpo platform. Our team is actively investigating. Review collection and publishing are not affected.

Moderation Page Unavailable

Jun <var data-var='date'>30</var>, <var data-var='time'>16:26</var> UTC Resolved - The issue was resolved yesterday, and we have confirmed that the fix is working as expected. Today, June 30, we retriggered all events that were missed and affected by the incident. If you have any questions, please contact our Support team via chat. Jun <var data-var='date'>29</var>, <var data-var='time'>16:47</var> UTC Monitoring - A fix has been implemented, and we are now monitoring the next batch of events as they are processed. If the issue is resolved, we will start working on the backfill process for the affected events. We will provide another update as soon as we have more information. Jun <var data-var='date'>29</var>, <var data-var='time'>09:34</var> UTC Investigating - We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026. Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.

Degradation in points and redemption reminder alerts

Jun <var data-var='date'>30</var>, <var data-var='time'>12:07</var> UTC Resolved - The incident has been resolved. Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly. End time: 12:00 UTC If you continue to experience any issues, please don't hesitate to contact our Support team through chat. Jun <var data-var='date'>30</var>, <var data-var='time'>11:30</var> UTC Identified - We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected. Start time: 10:30 UTC (30 June 2026) Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.

Points Not Awarded for Segment-Restricted Earning Rules

Jun <var data-var='date'>25</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>05:27</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Swell DB – customers_opt_in new colums

Jun <var data-var='date'>21</var>, <var data-var='time'>15:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>21</var>, <var data-var='time'>09:28</var> UTC Scheduled - We are adding a new filtering capability by creation date for the following tables: perks points_redemption purchases emails_campaigns receipts To support this enhancement and improve query performance, we are also adding new indexes based on: customer_id, store, and created_at

Scheduled Maintenance: Swell DB - customer related object new indexes

Jun <var data-var='date'> 3</var>, <var data-var='time'>18:56</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:08</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:12</var> UTC Investigating - Start Time: 14:05 UTC We are currently experiencing issues with point redemption creation and widget display due to an ongoing Shopify outage. As a result, some customers may encounter difficulties redeeming points or viewing loyalty widgets. We are actively monitoring Shopify's progress in resolving the issue and will provide updates on our status page as more information becomes available.

Failures in point redemptions creations

Jun <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>31</var>, <var data-var='time'>07:30</var> UTC Scheduled - We will be performing scheduled maintenance on part of the Loyalty infrastructure to improve performance for anniversary and opt-in date related queries. No customer-facing feature outage is expected. During the maintenance window, some Loyalty processes related to anniversary or opt-in date activity may experience temporary slowness or delayed processing. Our team will monitor the maintenance closely and will provide updates if any unexpected impact occurs.

Swell DB – customers_opt_in anniversary index

Jun <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>31</var>, <var data-var='time'>07:28</var> UTC Scheduled - Upgrading our DB Engine to ensure security compliance, long-term support, and minimal operational risk, as the current 8.0 version is nearing EOL.

Packages RDS Migration 8.0 -> 8.4

May <var data-var='date'>18</var>, <var data-var='time'>18:49</var> UTC Resolved - This incident has been resolved. Full service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors. End Time: 2:40 PM EST Thank you for your patience, The Yotpo Support Team May <var data-var='date'>18</var>, <var data-var='time'>17:50</var> UTC Monitoring - Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores. No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records. We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved. May <var data-var='date'>18</var>, <var data-var='time'>17:35</var> UTC Identified - At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores. We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share. We apologize for the inconvenience and appreciate your patience. May <var data-var='date'>18</var>, <var data-var='time'>17:21</var> UTC Investigating - We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature. We apologize for the temporary inconvenience. More details to follow in the next status update Start Time: 12:50 PM EST The Yotpo Support Team

May <var data-var='date'>18</var>, <var data-var='time'>06:10</var> UTC Resolved - This issue has been resolved. The checkout widget should load normally on Shopify checkout again. Start Time: 2026-05-17 13:00:00 UTC Start Time: 2026-05-18 05:47:00 UTC If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team May <var data-var='date'>18</var>, <var data-var='time'>02:53</var> UTC Investigating - Shopify checkout widget is not loading We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout. Start Time: 2026-05-17 13:00:00 UTC Business Impact: - Shoppers may not see or redeem loyalty rewards at checkout until this is fixed We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Yotpo L&R - Shopify checkout widget is not loading

May <var data-var='date'>14</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>15:01</var> UTC Scheduled - We will be performing a scheduled infrastructure maintenance as part of an ongoing platform upgrade initiative. During this maintenance, we will update several backend services that support authentication and platform access, along with event processing and data synchronization. Expected duration: The maintenance window is expected to last approximately 30–60 minutes, including deployment and validation. Expected impact: During the maintenance window, users may experience intermittent issues when attempting to log in to the platform.  Some event-driven processes may also experience brief delays while services are being redeployed. No data loss is expected. What to expect during the maintenance: Authentication and backend services may briefly restart during the update. This could result in temporary login interruptions. Once the maintenance is complete, all services are expected to resume normal operation automatically. Our team will monitor the deployment closely and validate that services are stable before the maintenance window is closed.

Scheduled Maintenance: Infrastructure Updates

May <var data-var='date'>11</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>12:34</var> UTC Scheduled - Scheduled Maintenance: Infrastructure Updates We will be performing scheduled infrastructure maintenance as part of an ongoing platform upgrade initiative. During this maintenance, we will update several backend services that support event processing and data synchronization across the platform. These updates are intended to improve infrastructure compatibility, scalability, and reliability. Expected duration: The maintenance window is expected to last approximately 30–60 minutes, including deployment and validation. Expected impact: We do not expect a major user-facing impact. However, during the maintenance window, some event-driven processes may experience brief delays while services are being redeployed. This may temporarily affect the timing of certain syncs, updates, or automated processes that rely on backend event processing. No data loss is expected. What to expect during the maintenance: Backend event-processing services may briefly restart, which could result in short-lived delays in data processing. Once the maintenance is complete, systems are expected to resume normal processing automatically. Our team will monitor the deployment closely and validate that services are stable once the maintenance is completed.

Kafka Connect Maintenance – MySQL 8.4 Compatibility Upgrade & Infrastructure Changes

May <var data-var='date'> 8</var>, <var data-var='time'>09:49</var> UTC Resolved - The incident has been fully resolved. May <var data-var='date'> 8</var>, <var data-var='time'>05:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>03:20</var> UTC Identified - Overall Description of the issue and Affected Services: 1. Data ingestion from Ecommerce platforms 2. Webhook Delivery System Start Time: May 8, 2026 - 01:55 (UTC). Business Impact: Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected. We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team.

Yotpo Service Degradation | May 8, 2026

Apr <var data-var='date'>23</var>, <var data-var='time'>11:15</var> UTC Resolved - The issue has been fully resolved, and login is now working properly. Apr <var data-var='date'>23</var>, <var data-var='time'>09:45</var> UTC Monitoring - A fix has been applied, and we are currently monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>09:30</var> UTC Investigating - We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard. This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.

Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”)

Apr <var data-var='date'>19</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>10:49</var> UTC Scheduled - Dear Valued Customers, We are committed to continuously improving our services to provide you with the best possible experience. As part of our ongoing efforts to enhance performance, we will be performing a data sync operation in our moderation database. Maintenance Details: Date: Sunday, April 19th, 2026 Time: 08:00 UTC Expected Duration: 4 Hours During this maintenance window, there may be delays in recording moderation actions through the moderation page in our admin. We apologize for any inconvenience this may cause and appreciate your understanding and patience. Our Commitment: We are taking all necessary measures to ensure a smooth and efficient maintenance with minimal impact on your experience. Our team will be closely monitoring the process to address any issues promptly. If you have any questions or experience any issues following the upgrade, please do not hesitate to contact our support team.

Moderation Database Data Sync

Apr <var data-var='date'>14</var>, <var data-var='time'>19:00</var> UTC Resolved - End Time 20:25 CET The issue has been resolved. Thank you for your patience! Apr <var data-var='date'>14</var>, <var data-var='time'>16:56</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>14</var>, <var data-var='time'>15:11</var> UTC Investigating - Start time 16:00 CET. Our R&D team is currently investigating the issue. Not everyone is affected.

Customers tab on the Loyalty admin does not show any data

Apr <var data-var='date'>13</var>, <var data-var='time'>20:00</var> UTC Resolved - Overall Description of the issue and Affected Services: A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails. Start Time: Wednesday, April 8, 2026, 09:00 AM UTC Business Impact: Email Delivery: A portion of the scheduled review request emails were not sent as intended. Review Submissions: A subset of delivered emails contained links that led to landing page errors, preventing successful review submissions. Components Not Impacted: Existing reviews on storefronts, onsite widgets, and other core account functionalities remained fully operational and were not affected by this incident. Mitigation Efforts and Next Steps: Resolution: Our R&D team deployed two critical fixes—one on April 11 to restore email delivery and a final fix on April 13 to repair the corrupted landing page links. Note: Some users may receive a duplicate email as a result of this necessary correction. Monitoring: We have implemented enhanced monitoring and validation checks to prevent similar data discrepancies in future infrastructure updates. We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption. The Yotpo Team

Yotpo Service Disruption

Apr <var data-var='date'> 8</var>, <var data-var='time'>23:57</var> UTC Resolved - Overall Description of the Issue and Affected Services: Users experience login issues and is redirected to an error page. Start Time: Apr 08, 2026 - 22:04 (UTC). End Time: Apr 08, 2026 - 23:40 (UTC). Business Impact: We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team. Apr <var data-var='date'> 8</var>, <var data-var='time'>23:38</var> UTC Monitoring - The fix has been successfully implemented, and we are actively monitoring the results. Apr <var data-var='date'> 8</var>, <var data-var='time'>23:30</var> UTC Identified - The root cause has been identified, and our team is currently working on implementing a fix. Apr <var data-var='date'> 8</var>, <var data-var='time'>22:04</var> UTC Investigating - We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team

Some users may experience login issues and be redirected to an error page

Mar <var data-var='date'>18</var>, <var data-var='time'>12:42</var> UTC Resolved - The incident has been fully resolved, and redemptions are now working as expected Mar <var data-var='date'>18</var>, <var data-var='time'>12:39</var> UTC Monitoring - The incident has been fully resolved, and redemptions are now working as expected Mar <var data-var='date'>18</var>, <var data-var='time'>12:02</var> UTC Investigating - We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

Is Yotpo down?

Yotpo status is UP

Lastest published events

Scheduled Maintenance

UGC Conversion Dashboard – Ongoing Maintenance

Loyalty service degradation

Yotpo Services, Components and Regions

Recent Yotpo events

Scheduled Maintenance

UGC Conversion Dashboard – Ongoing Maintenance

Loyalty service degradation

Yotpo Service Disruption notice

Add-on Index to Ladder DB

Swell DB – customers_opt_in new index