May <var data-var='date'>18</var>, <var data-var='time'>18:49</var> UTC Resolved - This incident has been resolved. Full service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors. End Time: 2:40 PM EST Thank you for your patience, The Yotpo Support Team May <var data-var='date'>18</var>, <var data-var='time'>17:50</var> UTC Monitoring - Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores. No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records. We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved. May <var data-var='date'>18</var>, <var data-var='time'>17:35</var> UTC Identified - At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores. We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share. We apologize for the inconvenience and appreciate your patience. May <var data-var='date'>18</var>, <var data-var='time'>17:21</var> UTC Investigating - We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature. We apologize for the temporary inconvenience. More details to follow in the next status update Start Time: 12:50 PM EST The Yotpo Support Team

Yotpo Service Disruption notice

May <var data-var='date'>18</var>, <var data-var='time'>06:10</var> UTC Resolved - This issue has been resolved. The checkout widget should load normally on Shopify checkout again. Start Time: 2026-05-17 13:00:00 UTC Start Time: 2026-05-18 05:47:00 UTC If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team May <var data-var='date'>18</var>, <var data-var='time'>02:53</var> UTC Investigating - Shopify checkout widget is not loading We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout. Start Time: 2026-05-17 13:00:00 UTC Business Impact: - Shoppers may not see or redeem loyalty rewards at checkout until this is fixed We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Yotpo L&R - Shopify checkout widget is not loading

May <var data-var='date'>14</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>15:01</var> UTC Scheduled - We will be performing a scheduled infrastructure maintenance as part of an ongoing platform upgrade initiative. During this maintenance, we will update several backend services that support authentication and platform access, along with event processing and data synchronization. Expected duration: The maintenance window is expected to last approximately 30–60 minutes, including deployment and validation. Expected impact: During the maintenance window, users may experience intermittent issues when attempting to log in to the platform.  Some event-driven processes may also experience brief delays while services are being redeployed. No data loss is expected. What to expect during the maintenance: Authentication and backend services may briefly restart during the update. This could result in temporary login interruptions. Once the maintenance is complete, all services are expected to resume normal operation automatically. Our team will monitor the deployment closely and validate that services are stable before the maintenance window is closed.

Scheduled Maintenance: Infrastructure Updates

May <var data-var='date'>11</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>12:34</var> UTC Scheduled - Scheduled Maintenance: Infrastructure Updates We will be performing scheduled infrastructure maintenance as part of an ongoing platform upgrade initiative. During this maintenance, we will update several backend services that support event processing and data synchronization across the platform. These updates are intended to improve infrastructure compatibility, scalability, and reliability. Expected duration: The maintenance window is expected to last approximately 30–60 minutes, including deployment and validation. Expected impact: We do not expect a major user-facing impact. However, during the maintenance window, some event-driven processes may experience brief delays while services are being redeployed. This may temporarily affect the timing of certain syncs, updates, or automated processes that rely on backend event processing. No data loss is expected. What to expect during the maintenance: Backend event-processing services may briefly restart, which could result in short-lived delays in data processing. Once the maintenance is complete, systems are expected to resume normal processing automatically. Our team will monitor the deployment closely and validate that services are stable once the maintenance is completed.

Kafka Connect Maintenance – MySQL 8.4 Compatibility Upgrade & Infrastructure Changes

May <var data-var='date'> 8</var>, <var data-var='time'>09:49</var> UTC Resolved - The incident has been fully resolved. May <var data-var='date'> 8</var>, <var data-var='time'>05:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>03:20</var> UTC Identified - Overall Description of the issue and Affected Services: 1. Data ingestion from Ecommerce platforms 2. Webhook Delivery System Start Time: May 8, 2026 - 01:55 (UTC). Business Impact: Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected. We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team.

Yotpo Service Degradation | May 8, 2026

Apr <var data-var='date'>23</var>, <var data-var='time'>11:15</var> UTC Resolved - The issue has been fully resolved, and login is now working properly. Apr <var data-var='date'>23</var>, <var data-var='time'>09:45</var> UTC Monitoring - A fix has been applied, and we are currently monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>09:30</var> UTC Investigating - We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard. This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.

Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”)

Apr <var data-var='date'>19</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>10:49</var> UTC Scheduled - Dear Valued Customers, We are committed to continuously improving our services to provide you with the best possible experience. As part of our ongoing efforts to enhance performance, we will be performing a data sync operation in our moderation database. Maintenance Details: Date: Sunday, April 19th, 2026 Time: 08:00 UTC Expected Duration: 4 Hours During this maintenance window, there may be delays in recording moderation actions through the moderation page in our admin. We apologize for any inconvenience this may cause and appreciate your understanding and patience. Our Commitment: We are taking all necessary measures to ensure a smooth and efficient maintenance with minimal impact on your experience. Our team will be closely monitoring the process to address any issues promptly. If you have any questions or experience any issues following the upgrade, please do not hesitate to contact our support team.

Moderation Database Data Sync

Apr <var data-var='date'>14</var>, <var data-var='time'>19:00</var> UTC Resolved - End Time 20:25 CET The issue has been resolved. Thank you for your patience! Apr <var data-var='date'>14</var>, <var data-var='time'>16:56</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>14</var>, <var data-var='time'>15:11</var> UTC Investigating - Start time 16:00 CET. Our R&D team is currently investigating the issue. Not everyone is affected.

Customers tab on the Loyalty admin does not show any data

Apr <var data-var='date'>13</var>, <var data-var='time'>20:00</var> UTC Resolved - Overall Description of the issue and Affected Services: A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails. Start Time: Wednesday, April 8, 2026, 09:00 AM UTC Business Impact: Email Delivery: A portion of the scheduled review request emails were not sent as intended. Review Submissions: A subset of delivered emails contained links that led to landing page errors, preventing successful review submissions. Components Not Impacted: Existing reviews on storefronts, onsite widgets, and other core account functionalities remained fully operational and were not affected by this incident. Mitigation Efforts and Next Steps: Resolution: Our R&D team deployed two critical fixes—one on April 11 to restore email delivery and a final fix on April 13 to repair the corrupted landing page links. Note: Some users may receive a duplicate email as a result of this necessary correction. Monitoring: We have implemented enhanced monitoring and validation checks to prevent similar data discrepancies in future infrastructure updates. We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption. The Yotpo Team

Yotpo Service Disruption

Apr <var data-var='date'> 8</var>, <var data-var='time'>23:57</var> UTC Resolved - Overall Description of the Issue and Affected Services: Users experience login issues and is redirected to an error page. Start Time: Apr 08, 2026 - 22:04 (UTC). End Time: Apr 08, 2026 - 23:40 (UTC). Business Impact: We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team. Apr <var data-var='date'> 8</var>, <var data-var='time'>23:38</var> UTC Monitoring - The fix has been successfully implemented, and we are actively monitoring the results. Apr <var data-var='date'> 8</var>, <var data-var='time'>23:30</var> UTC Identified - The root cause has been identified, and our team is currently working on implementing a fix. Apr <var data-var='date'> 8</var>, <var data-var='time'>22:04</var> UTC Investigating - We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team

Some users may experience login issues and be redirected to an error page

Mar <var data-var='date'>18</var>, <var data-var='time'>12:42</var> UTC Resolved - The incident has been fully resolved, and redemptions are now working as expected Mar <var data-var='date'>18</var>, <var data-var='time'>12:39</var> UTC Monitoring - The incident has been fully resolved, and redemptions are now working as expected Mar <var data-var='date'>18</var>, <var data-var='time'>12:02</var> UTC Investigating - We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

Mar <var data-var='date'>17</var>, <var data-var='time'>12:17</var> UTC Resolved - The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter. Mar <var data-var='date'>17</var>, <var data-var='time'>12:17</var> UTC Monitoring - A fix is implemented and we're currently monitoring the behaviour. Mar <var data-var='date'>17</var>, <var data-var='time'>11:53</var> UTC Identified - Our engineering team have identified the underlying issue and are currently working on a fix. Mar <var data-var='date'>17</var>, <var data-var='time'>11:52</var> UTC Update - We are continuing to investigate the issue. Start time: 17 Mar, 2026 - 11:28 [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team. Mar <var data-var='date'>17</var>, <var data-var='time'>11:51</var> UTC Investigating - Using the store switcher to move to another store might currently not be available.

Switching between stores might not be available.

Mar <var data-var='date'>16</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>16</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>11:56</var> UTC Scheduled - We will perform scheduled maintenance to migrate the UGC Shopify app to Shopify CLI. This update aligns the app with Shopify’s current recommended workflow and improves deployment reliability, testing, and release control. Brief interruptions may occur during this window.

Shopify App Migration

Mar <var data-var='date'>12</var>, <var data-var='time'>12:07</var> UTC Resolved - The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered. Mar <var data-var='date'>12</var>, <var data-var='time'>12:02</var> UTC Monitoring - The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:50:00 UTC Mar <var data-var='date'>12</var>, <var data-var='time'>11:32</var> UTC Update - Update on the affected components. Mar <var data-var='date'>12</var>, <var data-var='time'>11:31</var> UTC Investigating - We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC

Yotpo L&R - APIs outage

Mar <var data-var='date'>12</var>, <var data-var='time'>08:57</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>08:57</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>12</var>, <var data-var='time'>08:29</var> UTC Update - We are currently investigating the issue. Mar <var data-var='date'>12</var>, <var data-var='time'>08:29</var> UTC Investigating - We are currently investigating the issue that affects multiple services and R&D is investigating this. Yotpo Support Team

Yotpo admin may not be loading properly (Moderation, General settings, etc.)

Mar <var data-var='date'>11</var>, <var data-var='time'>13:02</var> UTC Resolved - The incident has been resolved, and order processing is back to normal Mar <var data-var='date'>11</var>, <var data-var='time'>12:50</var> UTC Investigating - We are investigating an interruption in the orders service, causing a delay with processing orders. At the moment, some orders might be processed with a delay, but without any actual data loss. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

Delay with processing orders

Feb <var data-var='date'>16</var>, <var data-var='time'>16:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>08:15</var> UTC Scheduled - We are performing a planned upgrade to our Reviews service to improve stability and performance. What to expect: Processing Delays: Newly submitted reviews may take longer than usual to appear in widgets. Data Integrity: No data loss will occur; all reviews are being captured and will sync once the upgrade is complete. We appreciate your patience as we improve our infrastructure.

Reviews Infrastructure Upgrade

Feb <var data-var='date'>11</var>, <var data-var='time'>11:45</var> UTC Resolved - The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter. Feb <var data-var='date'>11</var>, <var data-var='time'>11:42</var> UTC Monitoring - A fix is implemented and we're currently monitoring the behaviour. Feb <var data-var='date'>11</var>, <var data-var='time'>11:05</var> UTC Identified - Our engineering team have identified the underlying issue and are currently working on a fix. Feb <var data-var='date'>11</var>, <var data-var='time'>11:03</var> UTC Investigating - Using the Review Requests Dashboard might currently not be available. Start time: 11 Feb, 2026 - 11:00 AM [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

Access to the Review requests dashboard might currently not be available.

Dec <var data-var='date'>20</var>, <var data-var='time'>19:41</var> UTC Resolved - The issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully. Dec <var data-var='date'>20</var>, <var data-var='time'>18:19</var> UTC Monitoring - The issue impacting loyalty processing has stabilized and systems are currently operating as expected. There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically. Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.

Loyalty Order & Points Processing Delays

Dec <var data-var='date'> 3</var>, <var data-var='time'>12:00</var> UTC Resolved - Customers cannot make redemptions and earn points. Start Time: 2025-12-03 12:08:00 UTC Start Time: 2025-12-03 12:36:00 UTC We apologize for the inconvenience caused. Our R&D team has already fixed thaat. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Rewarding and Deducting points is currently experiencing downtime

Nov <var data-var='date'>20</var>, <var data-var='time'>18:56</var> UTC Resolved - This is now resolved. All affected services are now operating normally. Thank you for your patience. Nov <var data-var='date'>20</var>, <var data-var='time'>18:36</var> UTC Identified - Our R&D team has identified the root cause of the issue and is currently deploying a fix. At this time, the degradation may result in the following: 1. Lists & Segments: The page may appear empty when accessed 2. Referrals: Shoppers may not receive referral shares 3. Redemptions: Customers may not be able to redeem their points We will provide further updates as the fix progresses. We apologize for the inconvenience. Nov <var data-var='date'>20</var>, <var data-var='time'>17:25</var> UTC Investigating - We are currently experiencing degraded performance with our APIs. Our R&D team is investigating. We will share an update as soon as we have more information to share.

Yotpo L&R - API Degradation

Nov <var data-var='date'>20</var>, <var data-var='time'>09:06</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>09:04</var> UTC Update - The incident has been resolved. Merchant are now able to adjust customer points in the loyalty admin Start Time: 2025-11-19 19:00:00 UTC End Time: 2025-11-20 08:53:00 UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team Nov <var data-var='date'>20</var>, <var data-var='time'>07:47</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'>20</var>, <var data-var='time'>07:46</var> UTC Investigating - Merchants cannot manually adjust the points of the customers (via adjust points button in the customer profile). Start Time: 2025-11-19 19:00:00 UTC We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. As a workaround, please reach out to support so they can manually adjust the points. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Yotpo L&R - Merchants cannot manually adjust the points of the customers

Nov <var data-var='date'>18</var>, <var data-var='time'>02:28</var> UTC Resolved - This incident has been resolved. Reviews Main Widget response time is now back to normal. Nov <var data-var='date'>18</var>, <var data-var='time'>02:27</var> UTC Monitoring - A fix is currently being implemented, and the widget’s response time is now returning to normal. The Yotpo Support Team Nov <var data-var='date'>18</var>, <var data-var='time'>02:26</var> UTC Identified - We have identified the issue causing the Reviews Main Widget to not display on-site. The widget experienced unusually high response times, resulting in request timeouts in the network tab. A fix is currently being implemented, and the widget’s response time is now returning to normal. Thank you for your patience as we work to fully resolve this. The Yotpo Support Team Nov <var data-var='date'>18</var>, <var data-var='time'>00:43</var> UTC Investigating - We are currently investigating an issue where the Reviews Main Widget is not displaying on-site, caused by request timeouts in the network layer. Initial checks indicate that all stores may be affected. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We will share additional updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Please stay tuned to this status page for further updates. The Yotpo Support Team

Reviews main widget v2/v3 is not displaying on-site

Nov <var data-var='date'>17</var>, <var data-var='time'>10:12</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>09:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>17</var>, <var data-var='time'>09:13</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>17</var>, <var data-var='time'>09:13</var> UTC Investigating - We are investigating an interruption in the B2B service, causing the Loyalty admin to be temporarily inaccessible. Additionally, some on-site widgets fail to load, and merchants might experience issues with some API calls. Our R&D team has identified the issue and is currently working on a resolution. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

Yotpo Loyalty Admin inaccessible

Oct <var data-var='date'>21</var>, <var data-var='time'>21:03</var> UTC Resolved - All affected services are now back to normal, including the Reviews endpoint, on-site widgets, Moderation, and the Email Status Dashboard. Our engineering teams have successfully resolved the issue, and system performance has returned to expected levels. We will continue to closely monitor the situation to ensure full stability. Thank you for your patience and understanding throughout this incident. The Yotpo Support Team Oct <var data-var='date'>21</var>, <var data-var='time'>19:58</var> UTC Update - Our teams have identified that the issue also impacts the Email Status Dashboard, which may fail to load any data. In addition, moderation and other related services could experience intermittent disruptions. We continue to investigate the root cause and are working toward a full resolution. Further updates will be provided as soon as more information becomes available. Thank you for your continued patience and understanding. The Yotpo Support Team Oct <var data-var='date'>21</var>, <var data-var='time'>19:42</var> UTC Identified - Overall Description of the issue and Affected Services: The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews. Start Time: Oct 21, 2025 - 17:30 (UTC). Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well. We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team

Is Yotpo down?

Yotpo status is UP

Lastest published events

Yotpo Service Disruption notice

Yotpo L&R - Shopify checkout widget is not loading

Scheduled Maintenance: Infrastructure Updates

Yotpo Services, Components and Regions

Recent Yotpo events

Yotpo Service Disruption notice

Yotpo L&R - Shopify checkout widget is not loading

Scheduled Maintenance: Infrastructure Updates

Kafka Connect Maintenance – MySQL 8.4 Compatibility Upgrade & Infrastructure Changes

Yotpo Service Degradation | May 8, 2026

Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”)

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Is Yotpo down?

Yotpo status is UP

Lastest published events

Yotpo Service Disruption notice

Yotpo L&R - Shopify checkout widget is not loading

Scheduled Maintenance: Infrastructure Updates

Yotpo Services, Components and Regions

Recent Yotpo events

Yotpo Service Disruption notice

Yotpo L&R - Shopify checkout widget is not loading

Scheduled Maintenance: Infrastructure Updates

Kafka Connect Maintenance – MySQL 8.4 Compatibility Upgrade & Infrastructure Changes

Yotpo Service Degradation | May 8, 2026

Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!