Nov <var data-var='date'>14</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>31</var>, <var data-var='time'>09:53</var> UTC Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>31</var>, <var data-var='time'>09:52</var> UTC Scheduled - Notification of upcoming scheduled maintenance for Yokoy Pay that will affect cardholders' ability to complete transactions. Length of outage: The expected outage may be as long as 5 minutes during the scheduled 60-minute maintenance window. Description of Maintenance Activity: Provider's updates to improve stability of the platform. Impact: Cardholders initiated purchases or withdrawal transactions may be declined and cardholders will have to retry them. Merchant initiated transactions may also be declined and will have to be retried. If you have any questions or require assistance, please contact Yokoy Customer Care (support@yokoy.ai). Thank you for your patience and cooperation, Your Yokoy Team

Yokoy Pay maintenance affecting cardholders' ability to complete transactions

Oct <var data-var='date'>27</var>, <var data-var='time'>16:08</var> UTC Resolved - The whole backlog has been processed, the incident is considered resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>15:36</var> UTC Update - This incident is now resolved. Yokoy Invoice operation was impacted from 2025-10-27 12:09 UTC to 2025-10-27 15:40 UTC. Performance was degraded until 16:30 after which the module was active again. The backlog of the message is being processed now, we will change the incident to resolved once all the backlog is processed Oct <var data-var='date'>27</var>, <var data-var='time'>15:22</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>27</var>, <var data-var='time'>14:49</var> UTC Monitoring - We‘ve identified and implemented a fix for the issue with Yokoy Invoice . We‘ll continue to monitor the system’s health to ensure no further issues occur. We are returning to normal operations Oct <var data-var='date'>27</var>, <var data-var='time'>13:20</var> UTC Identified - Our engineers have identified the root cause of the issue with Yokoy Invoice and are working toward a resolution. Oct <var data-var='date'>27</var>, <var data-var='time'>13:17</var> UTC Investigating - We‘ve detected an incident affecting Yokoy Invoice. Customers using Yokoy Invoice are impacted. All other modules continue to operate normally. We‘re currently investigating the issue and will update you on the status as soon as possible.

Invoice Module down

Oct <var data-var='date'>27</var>, <var data-var='time'>10:56</var> UTC Resolved - This incident is now resolved. Yokoy Invoice Module operation was impacted from 2025-10-27 09:38 CET to 2025-10-27 10:29 CET. Backlog of emails were all processed by 2025-10-27 11:40 CET Oct <var data-var='date'>27</var>, <var data-var='time'>10:11</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>27</var>, <var data-var='time'>10:11</var> UTC Update - We‘ve identified and implemented a fix for the issue with Invoice Module. We‘ll continue to monitor the system’s health to ensure no further issues occur. All emails that were not processed will be processed over the next hours. New emails might take a while to be processed. Oct <var data-var='date'>27</var>, <var data-var='time'>09:35</var> UTC Identified - Our engineers have identified the root cause of the issue with Invoice Modules and are working toward a resolution. The issue was located in the invoice email processing. Invoice email processing currently is still down while the rest of the invoice module is up again. Oct <var data-var='date'>27</var>, <var data-var='time'>09:09</var> UTC Investigating - Our engineers have identified issue(s) when accessing some pages in Yokoy Inovice module in general. Customers may experience delays or a disruption in service. We‘re currently investigating the issue(s) and will update you on the status within the next 30 minutes. Incoming data will not be lost but the module is not avalable

Invoice module down

Jul <var data-var='date'>25</var>, <var data-var='time'>15:17</var> UTC Resolved - This incident is now resolved and the system is operating normally. Yokoy Expenses operation was impacted from 11:10 UTC to 12:18 UTC. Jul <var data-var='date'>25</var>, <var data-var='time'>12:18</var> UTC Monitoring - We‘ll continue to monitor the system’s health to ensure no further issues occur. Jul <var data-var='date'>25</var>, <var data-var='time'>12:18</var> UTC Identified - Our engineering team has identified the root cause of the issue affecting the performance of Yokoy Expenses and applied a solution for it. Jul <var data-var='date'>25</var>, <var data-var='time'>12:05</var> UTC Update - Our engineering team is still investigating the degraded performance. Mitigation measures have been set in place to ensure users can keep using the application. We will update you on the status within the next 30 minutes. Jul <var data-var='date'>25</var>, <var data-var='time'>11:25</var> UTC Investigating - Our engineering team is currently investigating a degraded performance on the Yokoy Expense product, this is reflected in pages taking longer to display expense data within Yokoy's application. We're currently investigating the issue(s) and will update you on the status within the next 30 minutes.

Degraded performance for Yokoy Expenses

Jun <var data-var='date'>12</var>, <var data-var='time'>19:34</var> UTC Resolved - Google has resolved related issue Jun <var data-var='date'>12</var>, <var data-var='time'>18:52</var> UTC Identified - An issue related to Google is currently sporadically preventing ability to access to Yokoy Web and Mobile and slowing down the usage of the application. Please monitor https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW for resolution

Google Firebase outage

May <var data-var='date'> 7</var>, <var data-var='time'>09:38</var> UTC Resolved - This incident is now resolved. Yokoy Invoices operation was impacted 2025-05-07 from 05:44 CEST to 10:25 CEST. No invoices were lost, some invoices might have not been digitized. May <var data-var='date'> 7</var>, <var data-var='time'>08:31</var> UTC Monitoring - We‘ve identified and implemented a fix for the issue with Invoices . We‘ll continue to monitor the system’s health to ensure no further issues occur. May <var data-var='date'> 7</var>, <var data-var='time'>07:34</var> UTC Identified - Our engineers have identified the root cause of the issue with Invoice Upload and are working toward a resolution. May <var data-var='date'> 7</var>, <var data-var='time'>07:08</var> UTC Investigating - Our engineers have identified issue(s) when accessing some pages in Yokoy Invoices on the web app. Customers may experience delays or a disruption in uploading invoices. No invoices are being lost but processing might take a bit more time. Some invoices might have digitization errors but are still present. We‘re currently investigating the issue(s) and will update you on the status within the next 30 minutes.

Issue(s) affecting Yokoy Invoices performance - Invoice upload

Feb <var data-var='date'>25</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>17</var>, <var data-var='time'>13:09</var> UTC Scheduled - Notification of upcoming scheduled maintenance for Yokoy Pay that will affect cardholders' ability to add new cards to their digital wallet Length of outage: The expected outage may be as long as 15 minutes during the scheduled 120-minute slot. Description of Maintenance Activity: Minor. Upgrade of tokenization database Impact: Cardholders may be unable to add new cards to their digital wallet. To minimize possible interruptions to your business, this maintenance window has been scheduled outside of traditional business hours as far as possible. We will make every effort to commence maintenance on time at the start of the maintenance window indicated, however bear in mind that the actual downtime may be different. As a result, you may want to inform your users that maintenance will take place during the scheduled 120-minute slot. If you have any questions or require assistance, please contact Yokoy Customer Care (support@yokoy.ai). Thank you for your patience and cooperation, Your Yokoy Team

Yokoy Pay maintenance affecting cardholders' ability to add new cards to their digital wallet

Nov <var data-var='date'>20</var>, <var data-var='time'>15:20</var> UTC Resolved - The incident has been resolved, and the latest features are back online Nov <var data-var='date'>20</var>, <var data-var='time'>15:04</var> UTC Monitoring - The problem has been identified and a temporary fix has been deployed. Nov <var data-var='date'>20</var>, <var data-var='time'>14:58</var> UTC Identified - The problem has been identified and a temporary fix has been deployed. New features might not be present at the moment (paymentBlocked field for the invoices) Nov <var data-var='date'>20</var>, <var data-var='time'>14:52</var> UTC Investigating - Our engineers have identified issue(s) when accessing some pages in Yokoy Invoices on the Yokoy API. Customers may experience delays or a disruption in service. We‘re currently investigating the issue(s) and will update you on the status within the next 30 minutes.

Yokoy API - Invoices endpoint down

Jul <var data-var='date'>11</var>, <var data-var='time'>14:50</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>14:16</var> UTC Monitoring - The invoices to be matched have been matched and the service is running smoothly again. Jul <var data-var='date'>11</var>, <var data-var='time'>14:16</var> UTC Identified - The issue was a high level of Invoices to be matched which caused an overload Jul <var data-var='date'>11</var>, <var data-var='time'>14:07</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>11</var>, <var data-var='time'>14:02</var> UTC Investigating - We are currently investigating the issue

Incident with Invoices

Jul <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> UTC Resolved - Between 2:03 PM CEST and 4:04 CEST on Monday 8th July , we had an expense export outage for SAP exports. The exports failed and can be retried.

SAP Export Outage

May <var data-var='date'>24</var>, <var data-var='time'>06:00</var> UTC Resolved - iPhone users see a blank screen while trying to use Yokoy mobile application

IOS Application blank screen

Nov <var data-var='date'>20</var>, <var data-var='time'>18:25</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>20</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 8</var>, <var data-var='time'>10:34</var> UTC Scheduled - Please be aware that Yokoy Invoice will be unavailable on 20 November from 7-8 pm CET for scheduled maintenance. This is to ensure the continued performance, reliability, and security of our systems. To lower the risk of interruption to your business, we’ve planned as far as possible to schedule this maintenance window outside of traditional business hours. We ask that you mark this event on your calendar and plan for this accordingly, as during this time, you may experience intermittent service disruptions. We appreciate your patience and understanding. If you have any questions or need assistance, please contact our support team at support@yokoy.ai Thank you for your cooperation, Your Yokoy Team

Yokoy Invoice scheduled maintenance

Jun <var data-var='date'>22</var>, <var data-var='time'>14:25</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>12:27</var> UTC Monitoring - We identified an issue on the DNS record for the Test/Sandbox and it has been solved. Now we are monitoring the traffic. Jun <var data-var='date'>22</var>, <var data-var='time'>12:12</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>22</var>, <var data-var='time'>12:11</var> UTC Investigating - We are currently investigating this issue.

Test/Sandbox environment not available. Production is not impacted

Nov <var data-var='date'>12</var>, <var data-var='time'>11:44</var> UTC Resolved - The period of monitoring have concluded and the latest update of our cloud provider indicates that the overall incident is now solved. Nov <var data-var='date'>12</var>, <var data-var='time'>10:35</var> UTC Monitoring - The system is normalized and we are currently monitoring it. Nov <var data-var='date'>12</var>, <var data-var='time'>09:47</var> UTC Update - This has been escalated to the cloud provider: https://status.cloud.google.com/incidents/1xkAB1KmLrh5g3v9ZEZ7 Nov <var data-var='date'>12</var>, <var data-var='time'>08:37</var> UTC Investigating - We are currently investigating this issue

Cloud provider outage

Dec <var data-var='date'>14</var>, <var data-var='time'>12:00</var> UTC Resolved - Preliminary Incident Statement while full Incident Report is prepared. (All Times US/Pacific) Incident Start: 2020-12-14 03:45 Incident End: 2020-12-14 04:35 Duration: 50 minutes; Affected: Services: Google Cloud Platform, Google Workspace Features: Account login and authentication to all Cloud services Regions/Zones: Global Description: Google Cloud Platform and Google Workspace experienced a global outage affecting all services which require Google account authentication for a duration of 50 minutes. The root cause was an issue in our automated quota management system which reduced capacity for Google’s central identity management system, causing it to return errors globally. As a result, we couldn’t verify that user requests were authenticated and served errors to our users. Customer Impact: GCP services (including Cloud Console, Cloud Storage, BigQuery, Google Kubernetes Engine) requiring authentication would have returned an error for all users. Google Workspace services (including Gmail, Calendar, Meet, Docs and Drive) requiring authentication would have returned an error for all users. Additional Details: Many of our internal users and tools experienced similar errors, which added delays to our outage external communication. We will publish an analysis of this incident once we have completed our internal investigation.

Is Yokoy down?

Yokoy status is UP

Lastest published events

Yokoy Pay maintenance affecting cardholders' ability to complete transactions

Invoice Module down

Invoice module down

Yokoy Services, Components and Regions

Recent Yokoy events

Yokoy Pay maintenance affecting cardholders' ability to complete transactions

Invoice Module down

Invoice module down

Degraded performance for Yokoy Expenses

Google Firebase outage

Issue(s) affecting Yokoy Invoices performance - Invoice upload