Apr <var data-var='date'> 7</var>, <var data-var='time'>21:50</var> UTC Identified - Our import provider is aware of an issue causing Discover connections to fail or not import transactions. While they work on a resolution, please continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date. Please Note! If any of your Discover accounts have already moved to Capital One, you will need to create a connection to Capital One moving forward—not Discover.

Discover: Connection and Transaction Issues

Mar <var data-var='date'>12</var>, <var data-var='time'>18:12</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>16:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>12</var>, <var data-var='time'>15:03</var> UTC Investigating - YNAB is currently experiencing reports of established users entering onboarding. To override this, try uninstalling and reinstalling the YNAB mobile app. We're investigating and will update here as soon as we know more.

Mobile users are re-entering onboarding unexpectedly

Mar <var data-var='date'> 6</var>, <var data-var='time'>07:47</var> UTC Resolved - This incident has been resolved!Mar <var data-var='date'> 6</var>, <var data-var='time'>07:20</var> UTC Investigating - The web app won't load for a contingent of customers. We are currently investigating this issue. Mobile users can use the app offline but it won't be able to sync, access settings, or the account widget.

Web app not loading

Mar <var data-var='date'> 4</var>, <var data-var='time'>20:13</var> UTC Resolved - After a release Monday Mar 2, 2026, many budgets were put back into an onboarding state.  We ran several cleanup scripts which marked those budgets as having completed onboarding to resolve the issue.  Some users who logged in before we ran those scripts saw the onboarding dialogs even though they’d been active users for years, and some users were unable to access budgets shared via YNAB Together. This issue has been resolved.Mar <var data-var='date'> 2</var>, <var data-var='time'>23:48</var> UTC Monitoring - We changed how onboarding progress is stored, and that caused onboarding to reset for some users.  If you encounter sudden limitations, your best course is to go through those onboarding steps, being sure to select Fund Categories in the savings popup. We've released a fix that should keep any new customers from experiencing the onboarding flow being re-deployed, but feel free to reach out to Support at help@ynab.com if you run into any further issues.Mar <var data-var='date'> 2</var>, <var data-var='time'>22:17</var> UTC Investigating - We are experiencing an issue with the onboarding flow reappearing in existing plans on the web app. This is blocking some settings, as well as causing an "Under Construction" error to appear for customers who share plans through YNAB Together. We have identified the source of the issue, and are working to release a fix. In the meantime, clicking through the prompts in the onboarding flow will clear it from your plan.

Onboarding Flow Reappearing

Feb <var data-var='date'>17</var>, <var data-var='time'>04:23</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>17</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>16</var>, <var data-var='time'>15:33</var> UTC Scheduled - We will be undergoing planned maintenance at this time.

Planned Maintenance

Feb <var data-var='date'> 2</var>, <var data-var='time'>23:01</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 2</var>, <var data-var='time'>23:01</var> UTC Update - Unfortunately, this issue with CIBC is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we'll be retiring this from our Status Page to keep the information here as fresh and relevant as possible. In the meantime, we recommend trying to connect every few weeks just in case our providers fix it before we're notified!Jan <var data-var='date'>27</var>, <var data-var='time'>00:05</var> UTC Identified - Our import provider is aware of an issue impacting CIBC connections. Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!

CIBC (Canada): Connection Issues

Jan <var data-var='date'>20</var>, <var data-var='time'>03:17</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>20</var>, <var data-var='time'>03:01</var> UTC Identified - We will be having a brief planned maintenance at 10PM Eastern.Jan <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC Investigating - We will be having a brief planned maintenance at 10PM Eastern.

Jan <var data-var='date'>15</var>, <var data-var='time'>23:49</var> UTC Resolved - Our developers found the problem and have successfully deployed a hotfix. Feel free to head back to YNAB and test things out!Jan <var data-var='date'>15</var>, <var data-var='time'>18:17</var> UTC Identified - We have found the crash only affects iOS 18.0 through 18.3.x. We are working on a hotfix for the issue or you can upgrade to a higher version of iOS.Jan <var data-var='date'>15</var>, <var data-var='time'>16:13</var> UTC Investigating - We are getting reports of the iOS app crashing. We're investigating and will update here as soon as we know more.

iOS App Crashing

Jan <var data-var='date'>14</var>, <var data-var='time'>21:09</var> UTC Resolved - Unfortunately, this issue with Fidelity Investments is proving to be more complex to resolve than anticipated. It is now considered a long-term issue. While work will continue to be done behind the scenes to restore the connection, we'll be retiring this from our Status Page to keep the information here as fresh and relevant as possible. We'll post a final update here once it's resolved. In the meantime, we recommend trying to connect every few weeks just in case our providers release a fix before we're notified.Dec <var data-var='date'> 8</var>, <var data-var='time'>19:23</var> UTC Update - Issues persist while our import provider continues to work on a resolution, but we are seeing *some* improvement in connection stats. We suggest <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">refreshing the bank connection</a> occasionally, as this may help you get reconnected before the incident is officially resolved!Oct <var data-var='date'>30</var>, <var data-var='time'>18:15</var> UTC Identified - Our import provider is aware of an issue impacting Fidelity connections. They've identified the issue’s cause and are working with Fidelity. You can continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date. ⚠️Investment account holders (including Cash Management account): Please note that we expect these to have issues connecting or import incorrectly. See <a href="https://support.ynab.com/en_us/im-having-trouble-with-my-investment-or-loan-account-SJAyeIpwll">"I'm having trouble with my investment or loan account"</a> for further information.

Fidelity: Connection Issues

Nov <var data-var='date'>18</var>, <var data-var='time'>15:12</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>12:32</var> UTC Identified - Our upstream provider has identified the issue and is working to resolve it.Nov <var data-var='date'>18</var>, <var data-var='time'>12:14</var> UTC Investigating - Due to an issue with one of our upstream providers, app.ynab.com, www.ynab.com, and other websites may load intermittently. We'll update here as we have more information.

Intermittent loading issues

Nov <var data-var='date'> 6</var>, <var data-var='time'>18:48</var> UTC Resolved - After monitoring Navy Federal Credit Union’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">refresh the connection,</a> and if the issue persists, reach out to us at help@ynab.com!Nov <var data-var='date'> 4</var>, <var data-var='time'>21:58</var> UTC Identified - YNABers are reporting seeing a "403 Forbidden Error" when trying to connect. Our import provider is aware of the issue and has confirmed Navy Federal Credit Union is currently experiencing some downtime. Please continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!

Navy Federal Credit Union: Connection Issues

Oct <var data-var='date'>27</var>, <var data-var='time'>22:57</var> UTC Resolved - We did it! This incident is resolved.Oct <var data-var='date'>27</var>, <var data-var='time'>22:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>27</var>, <var data-var='time'>21:54</var> UTC Investigating - Some YNABers are unable to load YNAB on web. We're investigating the issue now.

Some YNABers unable to load YNAB on web

Oct <var data-var='date'>20</var>, <var data-var='time'>23:02</var> UTC Resolved - Our Support software is back up and running and so is our team 🎉Oct <var data-var='date'>20</var>, <var data-var='time'>20:42</var> UTC Monitoring - Our support software is working on a fix and we're preparing to resume support responses.Oct <var data-var='date'>20</var>, <var data-var='time'>19:55</var> UTC Identified - The software we use for our support responses has been affected by the AWS outage today. If you've already reached out to support, you may experience a delay in us getting back to you. If you need to contact support, please send an email directly to help@ynab.com .

Support Interruption

Sep <var data-var='date'>25</var>, <var data-var='time'>21:51</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>25</var>, <var data-var='time'>21:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>25</var>, <var data-var='time'>19:39</var> UTC Investigating - We've received several reports of degraded web app performance. We're investigating the issue.

Web app slowness

Sep <var data-var='date'> 3</var>, <var data-var='time'>08:41</var> UTC Resolved - Our developers found the problem and have successfully deployed the release. Feel free to head back to your budget and test things out!Sep <var data-var='date'> 3</var>, <var data-var='time'>08:40</var> UTC Update - We are continuing to investigate this issue.Sep <var data-var='date'> 3</var>, <var data-var='time'>08:22</var> UTC Investigating - YNAB is currently experiencing an outage. We're investigating and will update here as soon as we know more.

YNAB Application is down

Aug <var data-var='date'>27</var>, <var data-var='time'>20:24</var> UTC Resolved - Database maintenance is complete. Loading and syncing times are back to normal.Aug <var data-var='date'>27</var>, <var data-var='time'>14:15</var> UTC Identified - The web app and mobile syncing are seeing slower response times as we do some database maintenance.

Slow Loading

Aug <var data-var='date'>16</var>, <var data-var='time'>03:49</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>16</var>, <var data-var='time'>03:01</var> UTC Investigating - We will have a few minutes of planned maintenance around 11pm Eastern Friday.

Aug <var data-var='date'>13</var>, <var data-var='time'>18:31</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>13</var>, <var data-var='time'>17:29</var> UTC Investigating - We are currently investigating this issue.

High incidence of Not Allowed/abnormal traffic errors

Aug <var data-var='date'>12</var>, <var data-var='time'>03:45</var> UTC Resolved - Maintenance has been completedAug <var data-var='date'>12</var>, <var data-var='time'>03:44</var> UTC Update - We are continuing to investigate this issue.Aug <var data-var='date'>12</var>, <var data-var='time'>03:13</var> UTC Investigating - YNAB will be in maintenance briefly.

Temporary Maintenance

Jun <var data-var='date'>26</var>, <var data-var='time'>19:43</var> UTC Resolved - After monitoring this issue over the past month, we have confirmed it's resolved. If you've already tried <a href="https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#remove">removing and re-adding</a> your Chase connection and duplicates have imported since, please reach out to us with the Chase credit card account name and transaction examples at help@ynab.com!Jun <var data-var='date'>19</var>, <var data-var='time'>21:06</var> UTC Investigating - We're investigating a spike in duplicate transaction issues with Chase *credit card* accounts. Duplicate transactions are typically a one-time occurrence, so we ask that you please refer to our <a href="https://support.ynab.com/en_us/troubleshooting-linked-accounts-BJ9Mv9b1s#duplicates">Troubleshooting Linked Accounts</a> article for next steps! If duplicates continue to import after you've followed those steps, you can reach out to us at help@ynab.com with: (1) your credit card account name and (2) a screenshot how those transactions look in YNAB. Then we'll be able to troubleshoot the issue further with our import providers.

Chase: Duplicate Credit Card Transactions

Jun <var data-var='date'>19</var>, <var data-var='time'>20:37</var> UTC Resolved - After monitoring Scotiabank’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to <a href="https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#remove">remove and re-add the connection,</a> and if the issue persists, reach out to us at help@ynab.com!Jun <var data-var='date'>16</var>, <var data-var='time'>16:28</var> UTC Monitoring - Our Direct Import provider has resolved the issue with Scotiabank. Please <a href="https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#remove">remove and re-add the connection</a> if you're still running into issues. We’ll continue to monitor the situation for the next few days, so if you need more help after removing and re-adding the connection, write to help@ynab.com!Jun <var data-var='date'>12</var>, <var data-var='time'>16:25</var> UTC Identified - We've identified the issue’s cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.Jun <var data-var='date'>11</var>, <var data-var='time'>14:57</var> UTC Investigating - We're investigating a spike in connection issues and transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!

Scotiabank: Connection and Transaction Issues

Jun <var data-var='date'> 5</var>, <var data-var='time'>16:47</var> UTC Resolved - Unfortunately, this issue is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue for the remaining five financial institutions: - AXA Banque (BE) - GarantiBank (NL) - HSBC (FR) - ING Bank Śląski (PL) - PKO Bank Polski (PL) Our import provider will continue work behind the scenes, but we'll be retiring this from our Status Page to keep the information here fresh and relevant to newer incidents. When/if this issue is resolved for any of these institutions, we'll post a final update here and anyone subscribed to it will receive an email. In the meantime, we recommend trying to connect every few weeks just in case our provider fixes it before we're notified!Jun <var data-var='date'> 2</var>, <var data-var='time'>20:55</var> UTC Update - This issue has been resolved for two more institutions: - Bank Pekao - Argenta If you're still having an issue with either of those, please try to <a href="https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#remove">remove and re-add the connection,</a> and if the issue persists, reach out to us at help@ynab.com!May <var data-var='date'>29</var>, <var data-var='time'>21:26</var> UTC Update - A bit more good news! The issue has been resolved for Permanent tsb. If you're still having an issue with Permanent tsb, please try to <a href="https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#remove">remove and re-add the connection,</a> and if the issue persists, reach out to us at help@ynab.com! Here is the updated list of impacted financial institutions: - Argenta - AXA Banque (BE) - Bank Pekao - GarantiBank - HSBC (FR) - Particuliers - ING Bank Śląski - PKO Bank PolskiMay <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> UTC Update - Good news! This is now only impacting the following financial institutions: - Argenta - AXA Banque (BE) - Bank Pekao - GarantiBank - HSBC (FR) - Particuliers - ING Bank Śląski - Permanent tsb - PKO Bank Polski If you're having an issue with a bank that isn't listed above, please try to <a href="https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#remove">remove and re-add the connection,</a> and if the issue persists, reach out to us at help@ynab.com!Apr <var data-var='date'>23</var>, <var data-var='time'>18:13</var> UTC Update - Our import provider is working hard to resolve this issue. There aren’t any actionable updates to share just yet, but we’re keeping a close eye and will share more as soon as we can. Thanks so much for your patience!Apr <var data-var='date'>16</var>, <var data-var='time'>18:15</var> UTC Identified - We're seeing a spike in connection issues with multiple European financial institutions. Our Direct Import provider is aware of the issue and working with the financial institutions on a fix. We'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!

Multiple European Institutions: Connections Down

May <var data-var='date'> 6</var>, <var data-var='time'>20:45</var> UTC Resolved - After monitoring Tangerine’s connection for the past week, we’ve confirmed it's resolved. If you're still running into issues, please try to <a href="https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#remove">remove and re-add the connection,</a> and if the issue persists, reach out to us at help@ynab.com!Apr <var data-var='date'>29</var>, <var data-var='time'>20:04</var> UTC Monitoring - Our Direct Import provider has resolved the issue with Tangerine. Follow the prompts to reauthorize the connection, or <a href="https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#remove">remove and re-add the connection</a> if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com!Apr <var data-var='date'>22</var>, <var data-var='time'>21:09</var> UTC Update - Our import provider is continuing to work on this issue, but there are no actionable updates to share at this time. Thank you for hanging in there with us!Apr <var data-var='date'>10</var>, <var data-var='time'>19:08</var> UTC Identified - We've identified the issue’s cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress. In the meantime, we noticed Tangerine's page suggests logging in with either your Client Number, Card Number, or Username and a few users have had luck getting reconnected when using one versus the other (i.e., logging in with their card number instead of their client number). Though this is unexpected, it may be worth trying in case it gets you reconnected more quickly! Otherwise, please continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.Mar <var data-var='date'>25</var>, <var data-var='time'>18:39</var> UTC Investigating - We're investigating a spike in connection issues with Tangerine Bank (CA). We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!

Tangerine Bank (CA): Connection Issues

May <var data-var='date'> 6</var>, <var data-var='time'>18:27</var> UTC Resolved - This incident has been resolved! If you're still seeing issues, please delete and reinstall your mobile app to get the latest version!May <var data-var='date'> 6</var>, <var data-var='time'>15:02</var> UTC Update - We are continuing to investigate this issue.May <var data-var='date'> 6</var>, <var data-var='time'>00:23</var> UTC Investigating - We are hearing reports of slowness or unresponsiveness on the iOS app. We are currently investigating this issue!

Degraded performance on iOS App

May <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed.May <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'> 4</var>, <var data-var='time'>16:13</var> UTC Scheduled - During this window, you might see sporadic interruptions to direct import services for connections through our import partner, MX.

Is YNAB down?

YNAB status is UP

Lastest published events

Discover: Connection and Transaction Issues

Mobile users are re-entering onboarding unexpectedly

Web app not loading

YNAB Services, Components and Regions

Recent YNAB events

Discover: Connection and Transaction Issues

Mobile users are re-entering onboarding unexpectedly

Web app not loading

Onboarding Flow Reappearing

Planned Maintenance

CIBC (Canada): Connection Issues

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Is YNAB down?

YNAB status is UP

Lastest published events

Discover: Connection and Transaction Issues

Mobile users are re-entering onboarding unexpectedly

Web app not loading

YNAB Services, Components and Regions

Recent YNAB events

Discover: Connection and Transaction Issues

Mobile users are re-entering onboarding unexpectedly

Web app not loading

Onboarding Flow Reappearing

Planned Maintenance

CIBC (Canada): Connection Issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!