Jul <var data-var='date'>22</var>, <var data-var='time'>20:01</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>19:55</var> UTC Scheduled - We will be undergoing a very brief scheduled maintenance at this time.

A Brief Planned Maintenance

Jul <var data-var='date'>15</var>, <var data-var='time'>12:41</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>12:41</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>15</var>, <var data-var='time'>12:40</var> UTC Scheduled - We will be undergoing scheduled maintenance at this time.

Scheduled Maintenance

Jul <var data-var='date'> 8</var>, <var data-var='time'>03:05</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:46</var> UTC Scheduled - We will be undergoing scheduled maintenance at this time.

Database Maintenance

Jun <var data-var='date'>29</var>, <var data-var='time'>16:37</var> UTC Resolved - After monitoring Discover’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">follow these steps</a> and reach out to us at help@ynab.com if issues persist! Jun <var data-var='date'>25</var>, <var data-var='time'>19:54</var> UTC Update - Our apologies! There was a formatting issue that caused a very important part of the last message not to show: If you are still having trouble, please <a href="https://support.ynab.com/en_us/linked-accounts-in-ynab-B1991f2Cc#remove">remove</a> your Discover connection and add it back again. Make sure you also re-link accounts back up with this new connection, and let us know if you are stilling having issues. Jun <var data-var='date'>25</var>, <var data-var='time'>19:46</var> UTC Monitoring - Our Direct Import provider has completed an update to a new API for Discover that should resolve the majority of issues. If you are still having trouble, be sure to <a href="https://support.ynab.com/en_us/linked-accounts-in-ynab-B1991f2Cc#remove">remove your Discover connection</a> and <a href="https://support.ynab.com/en_us/linked-accounts-in-ynab-B1991f2Cc#existing">re-link</a> it to any previously linked accounts. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com! Jun <var data-var='date'>17</var>, <var data-var='time'>20:22</var> UTC Update - Good news! While we're continuing to treat this as an active incident for now, our import provider believes they've made some more headway towards resolving it. If you have not <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">reset your Discover connection</a> in the last 24 hours, please do so—it helps ensure we have more up-to-date data to analyze and may help you get reconnected more quickly. We'll share more updates here as soon as we have them! Jun <var data-var='date'>11</var>, <var data-var='time'>22:05</var> UTC Update - While our import provider continues to work on widespread connection issues with Discover, we recommend you <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">reset the connection</a> periodically. This may help you get re-connected faster as fixes are rolled out! Apr <var data-var='date'>13</var>, <var data-var='time'>21:50</var> UTC Identified - Our import provider is aware of an issue causing Discover connections to fail or not import transactions. While they work on a resolution, please continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date. Please Note! If any of your Discover accounts have already moved to Capital One, you will need to create a connection to Capital One moving forward—not Discover.

Discover: Connection and Transaction Issues

Jun <var data-var='date'>11</var>, <var data-var='time'>19:29</var> UTC Resolved - After monitoring Synchrony’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">reset the connection,</a> and if the issue persists, reach out to us at help@ynab.com! Jun <var data-var='date'> 8</var>, <var data-var='time'>17:42</var> UTC Monitoring - Our apologies—there seems to have been an error in the formatting of the last post! Let's try that again. 😊 Our Direct Import provider has resolved the issue with Synchrony Credit Cards and we're noticing an improvement in connection success rates. Follow the prompts to reauthorize your connection, or <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">reset the connection</a> if you're still having issues. Be sure to try the general "Synchrony - Credit Cards" option if your card's specific connection doesn't work. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com! Jun <var data-var='date'> 4</var>, <var data-var='time'>16:20</var> UTC Update - We are still monitoring this incident, but institutions that were disabled have been enabled again and we're seeing an improvement in connection success for Synchrony institutions. If you have an existing connection, be sure to <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">reset it</a> periodically. This may help you get connected faster as fixes are rolled out! May <var data-var='date'>26</var>, <var data-var='time'>19:34</var> UTC Identified - Our Direct Import provider has identified and is working on an issue that's causing widespread connection issues for all Synchrony and Synchrony-related institutions (e.g., Amazon, Lowe's, Sam's Club, and other store cards). Some of these have been temporarily disabled by our provider while they're being worked on and may appear missing from our institution search list. Please use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.

Synchrony: Connection Issues

May <var data-var='date'>21</var>, <var data-var='time'>02:19</var> UTC Completed - Maintenance complete! Things might be a little slow as things return to normal. May <var data-var='date'>21</var>, <var data-var='time'>02:12</var> UTC Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>21</var>, <var data-var='time'>02:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>01:59</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>21</var>, <var data-var='time'>01:48</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>21</var>, <var data-var='time'>01:47</var> UTC Update - We will be performing some brief maintenance on our systems. Once that is complete, you may notice slower-than-usual performance as things return back to normal. May <var data-var='date'>20</var>, <var data-var='time'>13:29</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Planned Maintenance

May <var data-var='date'> 7</var>, <var data-var='time'>18:36</var> UTC Resolved - Our import provider has confirmed this issue with TD Canada has been resolved. If you're still running into issues, please try to <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">refresh the connection,</a> and if the issue persists, reach out to us at help@ynab.com! May <var data-var='date'> 5</var>, <var data-var='time'>20:36</var> UTC Identified - We've identified a widespread issue with TD Canada where connections are failing or, if successful, transactions are not importing. Our Direct Import provider is aware of and working on this! Please continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.

TD Canada: Connection & Transaction Issues

Apr <var data-var='date'>14</var>, <var data-var='time'>14:41</var> UTC Resolved - This issue has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>14:36</var> UTC Investigating - Our partner, Kustomer, is down. We are waiting on a status update.

Help Center / Knowledge Base is Down

Apr <var data-var='date'>14</var>, <var data-var='time'>02:46</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>14</var>, <var data-var='time'>02:26</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>02:25</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>14</var>, <var data-var='time'>02:25</var> UTC Scheduled - We are undergoing maintenance.

App Maintenance

Apr <var data-var='date'>14</var>, <var data-var='time'>02:10</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>14</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>13</var>, <var data-var='time'>16:34</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Mar <var data-var='date'>12</var>, <var data-var='time'>18:12</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>16:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>12</var>, <var data-var='time'>15:03</var> UTC Investigating - YNAB is currently experiencing reports of established users entering onboarding. To override this, try uninstalling and reinstalling the YNAB mobile app. We're investigating and will update here as soon as we know more.

Mobile users are re-entering onboarding unexpectedly

Mar <var data-var='date'> 6</var>, <var data-var='time'>07:47</var> UTC Resolved - This incident has been resolved! Mar <var data-var='date'> 6</var>, <var data-var='time'>07:20</var> UTC Investigating - The web app won't load for a contingent of customers. We are currently investigating this issue. Mobile users can use the app offline but it won't be able to sync, access settings, or the account widget.

Web app not loading

Mar <var data-var='date'> 4</var>, <var data-var='time'>20:13</var> UTC Resolved - After a release Monday Mar 2, 2026, many budgets were put back into an onboarding state.  We ran several cleanup scripts which marked those budgets as having completed onboarding to resolve the issue.  Some users who logged in before we ran those scripts saw the onboarding dialogs even though they’d been active users for years, and some users were unable to access budgets shared via YNAB Together. This issue has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>23:48</var> UTC Monitoring - We changed how onboarding progress is stored, and that caused onboarding to reset for some users.  If you encounter sudden limitations, your best course is to go through those onboarding steps, being sure to select Fund Categories in the savings popup. We've released a fix that should keep any new customers from experiencing the onboarding flow being re-deployed, but feel free to reach out to Support at help@ynab.com if you run into any further issues. Mar <var data-var='date'> 2</var>, <var data-var='time'>22:17</var> UTC Investigating - We are experiencing an issue with the onboarding flow reappearing in existing plans on the web app. This is blocking some settings, as well as causing an "Under Construction" error to appear for customers who share plans through YNAB Together. We have identified the source of the issue, and are working to release a fix. In the meantime, clicking through the prompts in the onboarding flow will clear it from your plan.

Onboarding Flow Reappearing

Feb <var data-var='date'>17</var>, <var data-var='time'>04:23</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>17</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>15:33</var> UTC Scheduled - We will be undergoing planned maintenance at this time.

Feb <var data-var='date'> 2</var>, <var data-var='time'>23:01</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 2</var>, <var data-var='time'>23:01</var> UTC Update - Unfortunately, this issue with CIBC is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we'll be retiring this from our Status Page to keep the information here as fresh and relevant as possible. In the meantime, we recommend trying to connect every few weeks just in case our providers fix it before we're notified! Jan <var data-var='date'>27</var>, <var data-var='time'>00:05</var> UTC Identified - Our import provider is aware of an issue impacting CIBC connections. Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!

CIBC (Canada): Connection Issues

Jan <var data-var='date'>20</var>, <var data-var='time'>03:17</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>03:01</var> UTC Identified - We will be having a brief planned maintenance at 10PM Eastern. Jan <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC Investigating - We will be having a brief planned maintenance at 10PM Eastern.

Jan <var data-var='date'>15</var>, <var data-var='time'>23:49</var> UTC Resolved - Our developers found the problem and have successfully deployed a hotfix. Feel free to head back to YNAB and test things out! Jan <var data-var='date'>15</var>, <var data-var='time'>18:17</var> UTC Identified - We have found the crash only affects iOS 18.0 through 18.3.x. We are working on a hotfix for the issue or you can upgrade to a higher version of iOS. Jan <var data-var='date'>15</var>, <var data-var='time'>16:13</var> UTC Investigating - We are getting reports of the iOS app crashing. We're investigating and will update here as soon as we know more.

iOS App Crashing

Jan <var data-var='date'>14</var>, <var data-var='time'>21:09</var> UTC Resolved - Unfortunately, this issue with Fidelity Investments is proving to be more complex to resolve than anticipated. It is now considered a long-term issue. While work will continue to be done behind the scenes to restore the connection, we'll be retiring this from our Status Page to keep the information here as fresh and relevant as possible. We'll post a final update here once it's resolved. In the meantime, we recommend trying to connect every few weeks just in case our providers release a fix before we're notified. Dec <var data-var='date'> 8</var>, <var data-var='time'>19:23</var> UTC Update - Issues persist while our import provider continues to work on a resolution, but we are seeing *some* improvement in connection stats. We suggest <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">refreshing the bank connection</a> occasionally, as this may help you get reconnected before the incident is officially resolved! Oct <var data-var='date'>30</var>, <var data-var='time'>18:15</var> UTC Identified - Our import provider is aware of an issue impacting Fidelity connections. They've identified the issue’s cause and are working with Fidelity. You can continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date. ⚠️Investment account holders (including Cash Management account): Please note that we expect these to have issues connecting or import incorrectly. See <a href="https://support.ynab.com/en_us/im-having-trouble-with-my-investment-or-loan-account-SJAyeIpwll">"I'm having trouble with my investment or loan account"</a> for further information.

Fidelity: Connection Issues

Nov <var data-var='date'>18</var>, <var data-var='time'>15:12</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>12:32</var> UTC Identified - Our upstream provider has identified the issue and is working to resolve it. Nov <var data-var='date'>18</var>, <var data-var='time'>12:14</var> UTC Investigating - Due to an issue with one of our upstream providers, app.ynab.com, www.ynab.com, and other websites may load intermittently. We'll update here as we have more information.

Intermittent loading issues

Nov <var data-var='date'> 6</var>, <var data-var='time'>18:48</var> UTC Resolved - After monitoring Navy Federal Credit Union’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to <a href="https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe">refresh the connection,</a> and if the issue persists, reach out to us at help@ynab.com! Nov <var data-var='date'> 4</var>, <var data-var='time'>21:58</var> UTC Identified - YNABers are reporting seeing a "403 Forbidden Error" when trying to connect. Our import provider is aware of the issue and has confirmed Navy Federal Credit Union is currently experiencing some downtime. Please continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!

Navy Federal Credit Union: Connection Issues

Oct <var data-var='date'>27</var>, <var data-var='time'>22:57</var> UTC Resolved - We did it! This incident is resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>22:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>27</var>, <var data-var='time'>21:54</var> UTC Investigating - Some YNABers are unable to load YNAB on web. We're investigating the issue now.

Some YNABers unable to load YNAB on web

Oct <var data-var='date'>20</var>, <var data-var='time'>23:02</var> UTC Resolved - Our Support software is back up and running and so is our team 🎉 Oct <var data-var='date'>20</var>, <var data-var='time'>20:42</var> UTC Monitoring - Our support software is working on a fix and we're preparing to resume support responses. Oct <var data-var='date'>20</var>, <var data-var='time'>19:55</var> UTC Identified - The software we use for our support responses has been affected by the AWS outage today. If you've already reached out to support, you may experience a delay in us getting back to you. If you need to contact support, please send an email directly to help@ynab.com .

Support Interruption

Sep <var data-var='date'>25</var>, <var data-var='time'>21:51</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>21:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>25</var>, <var data-var='time'>19:39</var> UTC Investigating - We've received several reports of degraded web app performance. We're investigating the issue.

Web app slowness

Sep <var data-var='date'> 3</var>, <var data-var='time'>08:41</var> UTC Resolved - Our developers found the problem and have successfully deployed the release. Feel free to head back to your budget and test things out! Sep <var data-var='date'> 3</var>, <var data-var='time'>08:40</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>08:22</var> UTC Investigating - YNAB is currently experiencing an outage. We're investigating and will update here as soon as we know more.

YNAB Application is down

Aug <var data-var='date'>27</var>, <var data-var='time'>20:24</var> UTC Resolved - Database maintenance is complete. Loading and syncing times are back to normal. Aug <var data-var='date'>27</var>, <var data-var='time'>14:15</var> UTC Identified - The web app and mobile syncing are seeing slower response times as we do some database maintenance.

Is YNAB down?

YNAB status is UP

Lastest published events

A Brief Planned Maintenance

Scheduled Maintenance

Database Maintenance

YNAB Services, Components and Regions

Recent YNAB events

A Brief Planned Maintenance

Scheduled Maintenance

Database Maintenance

Discover: Connection and Transaction Issues

Synchrony: Connection Issues

Planned Maintenance