Aug <var data-var='date'>19</var>, <var data-var='time'>03:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>10:22</var> EDT Scheduled - Upcoming Scheduled Maintenance on Managed Services ETL Infrastructure: During this time, all Managed Services ETLs will be paused. They will resume once the maintenance is complete, which may result in temporary data update delays

Scheduled Maintenance on Managed Services ETL Infrastructure

Aug <var data-var='date'>17</var>, <var data-var='time'>17:37</var> EDT Resolved - This incident is resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>13:06</var> EDT Monitoring - Github has mitigated the issues affecting Pages publishing and the portal. Service has been fully restored. We will continue to monitor the situation. Aug <var data-var='date'>17</var>, <var data-var='time'>10:32</var> EDT Identified - We have identified an ongoing GitHub service incident that is causing delays for some Yext Pages publishes and resulting in degradations in the platform. Publishing requests may take longer than expected to complete. We are monitoring GitHub’s recovery and will provide an update as more information becomes available.

Pages Publishing Delays

Aug <var data-var='date'>17</var>, <var data-var='time'>13:18</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>12:09</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>17</var>, <var data-var='time'>11:48</var> EDT Identified - We have identified the source of errors and are working on remediation. Aug <var data-var='date'>17</var>, <var data-var='time'>11:36</var> EDT Investigating - We are currently investigating this issue.

Intermittent Issues Accessing Hearsay User Portal

Aug <var data-var='date'>13</var>, <var data-var='time'>09:45</var> EDT Resolved - This incident is resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>05:29</var> EDT Monitoring - We have remediated the issue, and are processing the delayed data. We will continue to monitor the situation. Aug <var data-var='date'>13</var>, <var data-var='time'>05:22</var> EDT Identified - We have identified the issue and are working on remediation. Aug <var data-var='date'>13</var>, <var data-var='time'>04:46</var> EDT Investigating - We are investigating reports of delays in Pages Publishing in the EU.

EU Pages Publishing Delays

Aug <var data-var='date'>10</var>, <var data-var='time'>06:30</var> EDT Resolved - This incident has been resolved.

Social – Elevated Errors in Post Feed and Post Calendar

Jul <var data-var='date'>29</var>, <var data-var='time'>17:11</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>10:28</var> EDT Monitoring - A fix has been implemented and we are monitoring results. Users of our Intune iOS application should update to the latest version, 9.5.2. Jul <var data-var='date'>28</var>, <var data-var='time'>17:40</var> EDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>28</var>, <var data-var='time'>17:40</var> EDT Identified - We are aware of login issues affecting the Hearsay for Intune by Yext iOS application. We are working on a fix and will update as we have more information.

Hearsay for Intune by Yext iOS application has login failures

Jul <var data-var='date'>23</var>, <var data-var='time'>02:00</var> EDT Resolved - Advanced functionality, like Search's Extractive QA or semantic search, was degraded for a subset of customers between 2 AM and 4:30 AM this morning. Functionally was fully restored after 4:30 AM.

Search Serving degraded

Jul <var data-var='date'>18</var>, <var data-var='time'>06:30</var> EDT Resolved - This incident is resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>12:51</var> EDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>17</var>, <var data-var='time'>06:26</var> EDT Monitoring - A fix has been implemented and we're monitoring the results Jul <var data-var='date'>17</var>, <var data-var='time'>04:50</var> EDT Investigating - File assets are failing to load in customer accounts

File assets are failing to load in customer accounts

Jul <var data-var='date'>16</var>, <var data-var='time'>22:16</var> EDT Resolved - This incident is resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>20:00</var> EDT Monitoring - We have remediated the errors. We will continue to monitor the situation. Jul <var data-var='date'>16</var>, <var data-var='time'>17:01</var> EDT Update - We are still investigating the image loading failures and are working with our CDN provider to assess the issue Jul <var data-var='date'>16</var>, <var data-var='time'>14:32</var> EDT Investigating - A subset of images are failing to load on our customer's Pages and Search responses.

Image Serving Partially Degraded

Jul <var data-var='date'>16</var>, <var data-var='time'>20:36</var> EDT Resolved - This incident is resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>19:55</var> EDT Monitoring - We are observing restored functionality but will continue monitoring as the Guthub incident is still ongoing Jul <var data-var='date'>16</var>, <var data-var='time'>19:41</var> EDT Identified - New Pages deployments are currently failing due to an outage with our repository provider, Github. We are monitoring their status at https://www.githubstatus.com/

New Pages Deployment Errors

Jul <var data-var='date'>16</var>, <var data-var='time'>19:43</var> EDT Resolved - We have resolved the underlying issue, and in the past six hours of monitoring, the issue has not reoccured. The Events API is operating normally now. The issue intermittently impacted requests to the Events API between 12:37 AM to 1:11 PM EDT. Jul <var data-var='date'>16</var>, <var data-var='time'>13:01</var> EDT Update - The measures we have taken to help alleviate the problem are having some benefit and more events are being accepted. We continue to work on resolving the underlying cause. Jul <var data-var='date'>16</var>, <var data-var='time'>11:56</var> EDT Identified - We have identified the source of intermittent latency increases in the Events API in the US partition. We have taken some measures to help alleviate the problem and are working on a full resolution. Jul <var data-var='date'>16</var>, <var data-var='time'>10:40</var> EDT Monitoring - A workaround has been implemented and the Events API is now accepting events once again. We are working to resolve the underlying issue. Jul <var data-var='date'>16</var>, <var data-var='time'>10:05</var> EDT Investigating - We are investigating indications of an increased error rate in the Events API in the US partition.

Increased error rate for Events API in the US

Jul <var data-var='date'>16</var>, <var data-var='time'>11:05</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>10:04</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>16</var>, <var data-var='time'>09:52</var> EDT Update - We are continuing to implement the fix and will provide another update as soon as more information is available. Jul <var data-var='date'>16</var>, <var data-var='time'>09:10</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>16</var>, <var data-var='time'>09:08</var> EDT Investigating - We are investigating reports of errors in Hearsay Platform.

Hearsay Platform Errors

Jul <var data-var='date'>15</var>, <var data-var='time'>16:07</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>13:43</var> EDT Update - The queues are about halfway through catching up; we will continue to provide updates as the system returns to normal behavior. Jul <var data-var='date'>15</var>, <var data-var='time'>10:48</var> EDT Identified - We have identified an issue that is delaying Listings updates since Tuesday July 14th, 11:17 PM EST. We have implemented a fix to resume these updates, but the queue will take some time to become current; we will update as the system catches back up.

Listings Update Delays

Jul <var data-var='date'>14</var>, <var data-var='time'>07:30</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>06:35</var> EDT Monitoring - We will continue to monitor the system closely and develop additional preventative measures. Jul <var data-var='date'>14</var>, <var data-var='time'>06:13</var> EDT Identified - We identified the issue, implemented a fix, and restored service to reviews-related pages. Jul <var data-var='date'>14</var>, <var data-var='time'>05:45</var> EDT Investigating - We are investigating reports that the reviews-related pages in the Customer Portal are unavailable.

Reviews Service Unavailable

Jul <var data-var='date'>13</var>, <var data-var='time'>20:46</var> EDT Resolved - The issue affecting the Events API in the US has been resolved. All systems are now operating normally. The issue means that events sent to the API may not have been recorded for the span of time from 7:34pm to 7:48pm EDT. Jul <var data-var='date'>13</var>, <var data-var='time'>20:23</var> EDT Monitoring - We have deployed a fix after identifying issues accepting events via the Events API in the US. Events are being accepted again, and we are monitoring to ensure stability.

Events API unavailable in the US

Jul <var data-var='date'> 4</var>, <var data-var='time'>10:11</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>10:25</var> EDT Monitoring - We have mitigated the issue and Ask Scout threads are working in the EU. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:40</var> EDT Investigating - We are Investigating Reports of Problems with Ask Scout in the EU Partition

Ask Scout Down for EU Customers

Jul <var data-var='date'> 2</var>, <var data-var='time'>01:39</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>01:33</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>01:28</var> EDT Investigating - We are currently investigating an issue affecting portions of the Hearsay web application. Some users may experience intermittent failures when navigating or interacting with certain areas of the web interface. The impact is limited to the web UI. Mobile applications, Salesforce integrations, and all backend data processing continue to operate normally.

Investigating Intermittent Web UI Issues

Jun <var data-var='date'>30</var>, <var data-var='time'>00:00</var> EDT Resolved - Semantic search functionality in Yext Search had elevated error rates in our EU regions from 6/29/2026 from 12 AM to 4 AM. Semantic search functionality has since been resolved.

Yext Search serving degraded in EU environment

Jun <var data-var='date'>29</var>, <var data-var='time'>15:16</var> EDT Resolved - This incident is resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>13:00</var> EDT Monitoring - We identified elevated error rates in our Analytics systems, affecting the Analytics tab in the customer portal, some Scout functionality, and other Analytics-related functionality across the customer portal. We have implemented a fix, and Analytics requests are currently being served as normal. We are continuing to monitor to ensure stability.

Analytics Errors

Jun <var data-var='date'>22</var>, <var data-var='time'>17:30</var> EDT Resolved - In the EU production environment, the Analytics section of the customer portal and the Analytics API experienced elevated error rates from 2026/06/22 9:23 PM UTC until 2026/06/23 9:04 AM UTC. Our engineering team has implemented a fix, and has added additional safeguards to prevent recurrence of similar issues in the future.

Analytics Errors in EU Environment

Jun <var data-var='date'>17</var>, <var data-var='time'>02:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>09:30</var> EDT Scheduled - A maintenance window is scheduled from 1:00am to 2:00am US Eastern Time on Wednesday, June 17th. During this time, Managed Services ETLs may be unavailable. We will provide updates as the maintenance occurs.

Managed Services ETLs Maintenance

Jun <var data-var='date'>12</var>, <var data-var='time'>15:00</var> EDT Resolved - We found an issue that caused our "Connect to Google/Yelp/Facebook" Optimization API tasks to not be returned from May 12, 2026 ~3:00 PM EST to June 11, 2026 7:30 AM EST. We have resolved the issue, and expect these tasks should be properly returned in the API for all customers now.

Missing Optimization API Tasks

Jun <var data-var='date'> 4</var>, <var data-var='time'>16:30</var> EDT Resolved - We have identified and remediated the issue. We confirmed there was no impact to customers. This incident is resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:16</var> EDT Investigating - We are aware of an issue affecting the content library that is causing errors for some users. We are investigating and will provide an update shortly.

Intermittent errors loading posts in the Hearsay content library for some users

Jun <var data-var='date'> 3</var>, <var data-var='time'>18:38</var> EDT Resolved - The issue affecting Analytics API has been resolved. As previously noted, all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports. Jun <var data-var='date'> 3</var>, <var data-var='time'>16:52</var> EDT Monitoring - We have remediated the issue, and all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports. We will continue to monitor the situation. Jun <var data-var='date'> 3</var>, <var data-var='time'>16:15</var> EDT Investigating - We are investigating reports of reports asynchronously generated via the Analytics API being inaccessible. Our team is actively working to identify the root cause. We will update this page when we have further information.

Issues with Async Reports via the Analytics API

Jun <var data-var='date'> 3</var>, <var data-var='time'>14:10</var> EDT Resolved - We have completed our impact assessment and are following up directly with any affected clients. We will continue to monitor closely to ensure normal processing is maintained. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:09</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:32</var> EDT Investigating - We have identified an issue where a subset of Managed Services ETLs that rely on SFTP file drops failed. We are working on identifying the impacted jobs and time frame.

Is Yext down?

Yext status is UP

Lastest published events

Scheduled Maintenance on Managed Services ETL Infrastructure

Pages Publishing Delays

Intermittent Issues Accessing Hearsay User Portal

Yext Services, Components and Regions

Recent Yext events

Scheduled Maintenance on Managed Services ETL Infrastructure

Pages Publishing Delays

Intermittent Issues Accessing Hearsay User Portal

EU Pages Publishing Delays

Social – Elevated Errors in Post Feed and Post Calendar

Hearsay for Intune by Yext iOS application has login failures