Feb <var data-var='date'>11</var>, <var data-var='time'>12:40</var> AEDT Resolved - We identified and resolved a performance issue that was causing intermittent timeouts for approximately 1% of requests. Response times have been restored to normal. Feb <var data-var='date'>11</var>, <var data-var='time'>09:56</var> AEDT Investigating - We're currently investigating an increased error rate (approximately 1%) across Yarno. We're investigating this issue.

Increased error rate

Nov <var data-var='date'> 5</var>, <var data-var='time'>17:05</var> AEDT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 5</var>, <var data-var='time'>16:30</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 3</var>, <var data-var='time'>16:37</var> AEDT Scheduled - We will be performing scheduled maintenance on Yarno to enhance our monitoring capabilities and system performance. Maintenance Window: 	•	Date: 5th November 2025 	•	Time: 4:30 PM - 5:00PM AEDT 	•	Expected duration: 5 minutes What to Expect: During this maintenance window, Yarno will be briefly unavailable. What We’re Doing: We’ll be rebooting servers to deploy additional metrics and monitoring infrastructure, which will help us better serve you with improved performance insights and system reliability. Action Required: No action is required. We apologise for the short notice and any inconvenience this may cause. If you have questions or concerns, please contact our support team at support@yarno.com.au Thank you for your understanding.

Yarno maintenance

Feb <var data-var='date'>29</var>, <var data-var='time'>21:11</var> AEDT Completed - The minor database upgrade has been completed successfully and operations are back to normal. Feb <var data-var='date'>29</var>, <var data-var='time'>21:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>29</var>, <var data-var='time'>16:10</var> AEDT Scheduled - We'll be performing a minor database upgrade during this time. We anticipate downtime should be no longer than 5 minutes.

Database maintenance

Apr <var data-var='date'>17</var>, <var data-var='time'>13:33</var> AEST Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>12:58</var> AEST Monitoring - We believe we've identified this issue to being an invalid but cached DNS record with an upstream provider. We believe this has now been cleared out, but may take up to 30 minutes to resolve and are monitoring the situation. Apr <var data-var='date'>17</var>, <var data-var='time'>11:48</var> AEST Investigating - We've had a few reports from customers that they're unable to access Yarno. We're currently investigating this, but it appears to be intermittent and on the network level.

Intermittent network issues

Jan <var data-var='date'>28</var>, <var data-var='time'>21:10</var> AEDT Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>28</var>, <var data-var='time'>20:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>25</var>, <var data-var='time'>12:08</var> AEDT Scheduled - We will be undergoing scheduled database maintenance and upgrades at 8PM Sydney time. During this window, the platform will be in maintenance mode and will be temporarily inaccessible. We expect this to last no longer than 30 minutes.

Yarno database maintenance

Jul <var data-var='date'>26</var>, <var data-var='time'>21:49</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'>26</var>, <var data-var='time'>21:42</var> AEST Monitoring - We have now identified the issue as being tied to a database migration task that took significantly longer than expected when it ran in production. This migration task has since completed successfully and the platform appears to be back to normal. We'll continue to monitor but believe this issue is now resolved. Jul <var data-var='date'>26</var>, <var data-var='time'>21:16</var> AEST Investigating - We're currently investigating an issue impacting access to the Yarno platform.

Unexpected downtime

Jun <var data-var='date'>21</var>, <var data-var='time'>17:22</var> AEST Resolved - Auth0 looks to be back online and as a result we're able to process new sessions. This issue appears to have been upstream from Auth0 within the Cloudflare network. Jun <var data-var='date'>21</var>, <var data-var='time'>16:45</var> AEST Investigating - Our upstream authentication provider, Auth0 is currently experiencing an outage. We're looking to get further information and a resolution ETA at the moment. For now, new sessions (logins) to Yarno are unable to be processed. Existing sessions should still be able to access Yarno as normal.

Yarno upstream authentication provider down

Jan <var data-var='date'>10</var>, <var data-var='time'>12:02</var> AEDT Resolved - Load times on the dashboards (and platform as a whole) are now back to normal. Jan <var data-var='date'>10</var>, <var data-var='time'>09:07</var> AEDT Investigating - We're currently investigating higher-than-average load times when viewing campaign dashboards within Yarno (particularly on the administrative dashboards). Learners are still able to answer their questions without issue.

Higher than average load times

Jan <var data-var='date'> 7</var>, <var data-var='time'>21:24</var> AEDT Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 7</var>, <var data-var='time'>21:24</var> AEDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jan <var data-var='date'> 7</var>, <var data-var='time'>20:56</var> AEDT Update - We're currently expecting this maintenance to take an additional 30 minutes of time to complete. Jan <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>22</var>, <var data-var='time'>09:37</var> AEDT Scheduled - We will be performing scheduled database maintenance during this time. During this window, the platform will be in maintenance mode and will be temporarily inaccessible. We expect this to last no longer than 1 hour.

Apr <var data-var='date'>27</var>, <var data-var='time'>11:05</var> AEST Resolved - The issue in our mail queue has now been resolved. We're currently processing the backlog of emails and they should be delivered over the next hour. Apr <var data-var='date'>27</var>, <var data-var='time'>11:02</var> AEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>27</var>, <var data-var='time'>10:22</var> AEST Investigating - We are currently troubleshooting an issue with delayed email sending. All emails are currently queued and will be sent later today once the issue is resolved. Learners can still log into Yarno as normal.

Email delays

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:17</var> AEDT Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:06</var> AEDT Monitoring - We identified an issue with our caching cluster which we have since resolved and are monitoring. Feb <var data-var='date'> 3</var>, <var data-var='time'>09:48</var> AEDT Investigating - We are currently investigating this issue.

Unplanned outage

Jan <var data-var='date'>11</var>, <var data-var='time'>20:11</var> AEDT Completed - The database upgrade has now been completed and the Yarno platform is now back online. Jan <var data-var='date'>11</var>, <var data-var='time'>20:01</var> AEDT Update - We're in the final stages of the database upgrade and expect a further 15 minutes of unavailability. Jan <var data-var='date'>11</var>, <var data-var='time'>19:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 8</var>, <var data-var='time'>08:15</var> AEDT Scheduled - We will be undergoing a scheduled database upgrade at this time. We expect the Yarno platform to be unavailable for approximately 15 minutes during the one hour window whilst this takes place.

Is Yarno down?

Yarno status is UP

Lastest published events

Increased error rate

Yarno maintenance

Database maintenance

Yarno Services, Components and Regions

Recent Yarno events

Increased error rate

Yarno maintenance

Database maintenance

Intermittent network issues

Yarno database maintenance

Unexpected downtime