Aug <var data-var='date'> 3</var>, <var data-var='time'>13:30</var> PDT Resolved - Date: August 3, 2026, 20:45 – 21:25 UTC On August 3, 2026, between 20:45 and 21:25 UTC, the Store API service experienced degraded performance. During this period, users may have observed elevated response times or timeouts when calling certain Store API methods, which could result in slower loading of store-related pages and purchase flows. The issue has been fully resolved, and the service is operating normally. We are continuing to monitor the service and are investigating the root cause to prevent recurrence. We apologize for any inconvenience this may have caused.

Store API - Partial Service Degradation

Jul <var data-var='date'>24</var>, <var data-var='time'>02:48</var> PDT Resolved - On July 24, 2026, from 2:15 AM to 2:40 AM PT, the payment creation service was unavailable. During this window, users encountered an error when attempting to initiate a payment. We sincerely apologize for any inconvenience this may have caused. Jul <var data-var='date'>24</var>, <var data-var='time'>02:41</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>24</var>, <var data-var='time'>02:40</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>24</var>, <var data-var='time'>02:34</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>24</var>, <var data-var='time'>02:32</var> PDT Identified - We're experiencing a partial outage due to issues with payment processing.

Payment Processing Issue

Jul <var data-var='date'>14</var>, <var data-var='time'>13:56</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>11:57</var> PDT Monitoring - We have identified and resolved the source of the intermittent connectivity issues, which were isolated to a specific network zone. Our engineering team successfully migrated affected services to stable zones, and we have confirmed that service connectivity has been fully restored. We are continuing to monitor performance and are conducting a post-incident review to prevent recurrence. Jul <var data-var='date'>14</var>, <var data-var='time'>11:18</var> PDT Investigating - We are currently investigating reports of intermittent latency affecting store.xsolla.com APIs, which may result in temporary connection delays for some users. Our engineering team is actively working to identify and resolve the root cause. We will provide further updates as we continue our investigation.

Intermittent latency affecting store.xsolla.com APIs

Jul <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>15:14</var> PDT Scheduled - Window: Wednesday, July 8, 2026, 10:00 PM – 12:00 AM Pacific Time — 2 Hours Within the maintenance window, there will be three brief periods where services may be interrupted: Interruption 1 - approximately 10:05 PM - 10:15 PM PT: Payments might be temporarily unavailable. Interruption 2 - approximately 10:45 PM - 10:55 PM PT: store.xsolla.com (IGS) might be temporarily unavailable. Interruption 3 - approximately 11:15 PM - 11:25 PM PT: All services might be temporarily unavailable, except store.xsolla.com (IGS). Outside of these periods, services will remain operational. Rollback plans are in place should they be needed. In the unlikely event that a rollback is required, there may be an additional period of up to 15 minutes of service interruption within the maintenance window. We will send a reminder notification and provide real-time status updates during the window via our Status Page. Reason: Infrastructure updates to improve platform performance, stability, and resilience. Contact: If you have any questions or need assistance, please contact your Customer Success Manager or Xsolla Support. Thank you for your continued partnership, The Xsolla Team

Infrastructure Scheduled Maintenance

May <var data-var='date'>13</var>, <var data-var='time'>13:52</var> PDT Resolved - Our upstream CDN provider has confirmed that the incident on their side has been resolved. We sincerely apologize for the disruption and thank you for your patience throughout the incident. May <var data-var='date'>13</var>, <var data-var='time'>13:28</var> PDT Monitoring - Xsolla Launcher CDN traffic has recovered across affected endpoints. Per our upstream CDN provider, the CDN has mostly recovered but may still be partially unavailable for some users while remediation continues on their side We are continuing to monitor the situation. May <var data-var='date'>13</var>, <var data-var='time'>13:08</var> PDT Investigating - We are aware of an ongoing incident impacting Xsolla Launcher availability. End users may experience failed or slow downloads of launcher assets. The issue has been traced to a major outage at one of our upstream CDN providers, which is currently affecting their global content delivery network and API. Their engineering team has acknowledged the incident and is actively investigating the root cause. Our team is monitoring the situation closely and evaluating mitigation options on our side. We will post the next update as soon as we receive new information from the upstream provider or have additional details to share. We sincerely apologize for the inconvenience and appreciate your patience.

Xsolla Launcher - degraded availability due to upstream CDN incident

May <var data-var='date'> 5</var>, <var data-var='time'>14:03</var> PDT Resolved - All services are fully operational. We apologize for any inconvenience this may have caused and thank you for your patience. May <var data-var='date'> 5</var>, <var data-var='time'>13:24</var> PDT Monitoring - We have applied a mitigation that has restored Store API availability. Our team continues to monitor the service to ensure stability. May <var data-var='date'> 5</var>, <var data-var='time'>12:46</var> PDT Update - We are currently investigating a service outage affecting the Store API and our Webshop product in general. Our team is actively working to identify the root cause and will provide an update as soon as possible. May <var data-var='date'> 5</var>, <var data-var='time'>12:24</var> PDT Investigating - We are currently investigating reports of degraded performance affecting the Store API. Users may experience slow load times or errors when accessing Webshop-related pages. Our team is actively looking into the issue and will provide an update as soon as possible.

Store API degraded performance

Apr <var data-var='date'>27</var>, <var data-var='time'>23:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>27</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>13</var>, <var data-var='time'>07:49</var> PDT Scheduled - Window: Monday, April 27, 11:00 PM – 11:30 PM Pacific Time — 30 minutes Impact: Brief service interruptions may occur across Xsolla services, totaling up to 5 minutes within the 30-minute window. Intermittent errors or increased latency are possible during this period. Reason: Infrastructure updates to improve platform performance, stability, and resilience. Contact: If you have any questions or need assistance, please contact your Customer Success Manager or Xsolla Support. Thank you for your continued partnership, The Xsolla Team

Infrastructure maintenance

Mar <var data-var='date'>19</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 2</var>, <var data-var='time'>21:54</var> PST Scheduled - To further enhance the performance, stability, and resilience of Xsolla’s infrastructure, we will conduct scheduled maintenance during the following window (Pacific Time): Start: Wednesday, March 18, 10:00 PM End: Thursday, March 19, 2:00 AM What to Expect During this maintenance window, brief service interruptions may occur, totaling up to 20 minutes and distributed throughout the scheduled period. As part of this work, we will also perform key updates and resilience validation activities to further strengthen system reliability and ensure long-term stability. Our teams will actively monitor the process and work to minimize any potential disruption. We appreciate your patience and understanding as we continue to improve the reliability and performance of Xsolla’s systems. If you have any questions or need assistance, please contact your Customer Success Manager or Xsolla Support. Thank you for your continued partnership, The Xsolla Team

Jan <var data-var='date'>13</var>, <var data-var='time'>05:45</var> PST Resolved - On January 13, 2025, between 5:45 AM and 6:35 AM PST, users and partners may have experienced limited access to Site Builder features: - Inability to access the Site Builder editor or view site listings in Partner Account - Login failures via User ID on partner-hosted sites Certain login requests were temporarily blocked after an upstream provider's security system flagged them as anomalous. The issue was quickly identified and resolved in coordination with the provider. All Site Builder functionality has been fully restored. We apologize for any inconvenience this may have caused.

Site Builder - Partial Service Disruption

Dec <var data-var='date'>24</var>, <var data-var='time'>19:21</var> PST Resolved - This issue is resolved. Xsolla Login Silent Authentication for Steam users remains stable and fully operational. Dec <var data-var='date'>24</var>, <var data-var='time'>18:53</var> PST Update - Steam has restored service and Xsolla Login Silent Authentication for Steam users is operating normally again. We are monitoring closely for the next 30 minutes to ensure stability. Dec <var data-var='date'>24</var>, <var data-var='time'>13:30</var> PST Monitoring - We are currently experiencing degraded functionality in Xsolla Login Silent Authentication for Steam users due to an ongoing outage on the Steam platform. As a result, users attempting to authenticate via Xsolla Login using Steam may encounter login failures or timeouts. Other Xsolla Login authentication methods remain operational. We are actively monitoring the situation and will provide updates as Steam restores full service.

Issue with Steam Silent Authentication

Dec <var data-var='date'> 5</var>, <var data-var='time'>14:56</var> PST Resolved - On December 5th at 2:56 PM PST, our systems detected a DDoS attack targeting our platform. The attack was automatically identified and mitigated by our anti-DDoS protection. During the brief period before full mitigation was completed (approximately 3 minutes, from 2:56 PM to 2:59 PM PST), some users may have experienced increased latency or intermittent timeouts. The attack was fully mitigated, and all systems have been operating normally since 3:00 PM PST. No ongoing impact to stability or performance has been observed. We sincerely apologize for any disruption this may have caused and greatly appreciate your patience and understanding.

DDoS Mitigation Event

Nov <var data-var='date'>30</var>, <var data-var='time'>20:21</var> PST Resolved - At 6:15 PM PST on November 30, our monitoring systems detected abnormal traffic patterns that showed temporary network degradation and partial unavailability across our services. We traced the issue to a temporary network disruption affecting upstream internet service providers (external to our platform). The impact lasted approximately 14 minutes, with full service restored at 6:29 PM PST. All systems are operating normally since connectivity was reestablished. We sincerely apologize for the impact and truly appreciate your patience and understanding. Nov <var data-var='date'>30</var>, <var data-var='time'>18:35</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>30</var>, <var data-var='time'>18:27</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>30</var>, <var data-var='time'>18:26</var> PST Investigating - We are currently investigating this issue.

Network issues

Nov <var data-var='date'>13</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>12</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 3</var>, <var data-var='time'>20:22</var> PST Update - Please note that the maintenance window has been rescheduled. The new maintenance period will take place from 10:00 PM on November 12 to 2:00 AM on November 13 (Pacific Time). If you have any questions or need assistance, please contact your Customer Success Manager or Xsolla Support. Thank you for your continued partnership, The Xsolla Team Oct <var data-var='date'>28</var>, <var data-var='time'>09:27</var> PDT Update - Please note that the maintenance window has been rescheduled. The new maintenance period will take place from 10:00 PM on November 5 to 2:00 AM on November 6 (Pacific Time). If you have any questions or need assistance, please contact your Customer Success Manager or Xsolla Support. Thank you for your continued partnership, The Xsolla Team Oct <var data-var='date'>23</var>, <var data-var='time'>15:19</var> PDT Scheduled - To continue improving the performance, stability, and resilience of Xsolla’s infrastructure, we will be conducting scheduled maintenance during the following window (Pacific Time): Start: Wednesday, November 12, 10:00 PM End: Thursday, November 13, 2:00 AM What to Expect During this period, there may be brief interruptions in service — up to 30 minutes total, distributed across the maintenance window: - Approximately 15 minutes affecting all Xsolla systems. - Approximately 15 minutes affecting In-Game Store services specifically. As part of this update, we will also perform key operations to update and validate our resilience and ensure uninterrupted reliability in the future. Our teams will be actively monitoring the process and working to keep any disruption as short as possible. We appreciate your patience and understanding as we continue to make Xsolla’s systems stronger and more dependable. If you have any questions or need assistance, please contact your Customer Success Manager or Xsolla Support. Thank you for your continued partnership, The Xsolla Team

Scheduled Maintenance – November 12–13, 2025

Oct <var data-var='date'>16</var>, <var data-var='time'>06:54</var> PDT Resolved - On October 16, 2025, from 5:42 AM PT to 6:19 AM PT, payments were authorized but did not progress to completion. Affected customers saw pending charges without order confirmations, and no payment webhook notifications were sent. After the issue was resolved, all pending payments were successfully completed, and the corresponding webhook notifications were delivered. We sincerely apologize for any inconvenience this may have caused. Oct <var data-var='date'>16</var>, <var data-var='time'>06:26</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>16</var>, <var data-var='time'>06:22</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>16</var>, <var data-var='time'>06:17</var> PDT Identified - We're experiencing technical issues with payment processing. The issue has been identified and a fix is being implemented.

Sep <var data-var='date'>22</var>, <var data-var='time'>23:42</var> PDT Resolved - At 11:42 PM PST on September 22, our monitoring systems detected abnormal traffic patterns that caused temporary network degradation. As a result, users experienced slower response times and, in some cases, intermittent connectivity issues. The root cause was identified as a sudden surge of inbound requests that exceeded normal operating levels (DDoS attack), which temporarily impacted service availability. The incident was fully resolved by 12:01 AM PST on September 23, and services have been operating normally since then. We sincerely apologize for the impact and truly appreciate your patience and understanding.

Network Performance Degradation

Sep <var data-var='date'> 4</var>, <var data-var='time'>16:07</var> PDT Resolved - We have confirmed that the issue has been fully resolved. The incident was triggered by unforeseen behavior in the purchasing flow, which placed excessive load on the underlying infrastructure and resulted in locks that caused, first, performance degradation and then downtime in request processing. From 11:05 AM PST to 1:29 PM PST Sept 4rd 2025, some users may have experienced delays or errors when purchasing digital goods. All systems are now operating normally. However, some users might have experienced delays with the delivery of purchased items - the process may have taken longer than expected. At the moment, all items have been delivered. We sincerely apologize for the inconvenience this incident may have caused and appreciate your patience while we worked to resolve it. Sep <var data-var='date'> 4</var>, <var data-var='time'>14:05</var> PDT Monitoring - We've implemented the fix for the issue. We'll monitor the services for the next 2 hours to ensure stability and will post an update. Sep <var data-var='date'> 4</var>, <var data-var='time'>11:27</var> PDT Investigating - We're experiencing an issue with Store API. We're investigating this issue and will post an update shortly.

Xsolla Store API Issue

Jul <var data-var='date'>25</var>, <var data-var='time'>05:42</var> PDT Resolved - Between 07:42 and 08:08 AM EST, some partner websites built with Site Builder were temporarily unavailable due to an unexpected issue affecting the service's infrastructure. The issue was identified and mitigated. Measures have been taken to reduce the risk of recurrence. We appreciate your understanding and patience.

Site Builder Partner Sites Unavailable

Jul <var data-var='date'>10</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>04:04</var> PDT Scheduled - System components will be undergoing scheduled maintenance from July 9, 10 pm to July 10, 2 am PDT to improve reliability and performance. During this time, there may be short periods of unavailability/instability. We apologize for any inconvenience. Please contact your account manager or Xsolla support if you have questions or concerns.

Jun <var data-var='date'>24</var>, <var data-var='time'>01:20</var> PDT Resolved - On June 24, 2025, from 12:18 AM to 12:26 AM PT, our users may have encountered errors accessing Xsolla services due to temporary network issues with upstream providers. We sincerely apologize for any inconvenience this may have caused. Jun <var data-var='date'>24</var>, <var data-var='time'>00:32</var> PDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>24</var>, <var data-var='time'>00:28</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.

Xsolla Services Issue

Jun <var data-var='date'> 3</var>, <var data-var='time'>08:03</var> PDT Resolved - On June 3, 2025, from 8:03 AM PT to 8:24 AM PT, our users have encountered errors in credit card payment processing due to the unavailability of the Credit Cards service. We sincerely apologize for any inconvenience this may have caused.

May <var data-var='date'>28</var>, <var data-var='time'>03:52</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>03:50</var> PDT Update - On May 28, 2025, from 01:11 AM to 02:12 AM PT, our users and partners may have encountered errors in the authentication process due to partial unavailability of the authorization API. Approximately 35% of users were affected during this period. We sincerely apologize for any inconvenience this may have caused. May <var data-var='date'>28</var>, <var data-var='time'>03:17</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>28</var>, <var data-var='time'>03:16</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>28</var>, <var data-var='time'>02:18</var> PDT Monitoring - We've fixed the issue. We'll monitor the services for the next 10 minutes to ensure stability and will post an update. May <var data-var='date'>28</var>, <var data-var='time'>02:00</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>28</var>, <var data-var='time'>01:00</var> PDT Identified - The issue has been identified and a fix is being implemented.

Xsolla Login Issue

May <var data-var='date'>21</var>, <var data-var='time'>21:51</var> PDT Resolved - On May 21, 2025, from 9:51 PM PT to 10:25 PM PT, our users and partners may have encountered errors in authentication process due to partial unavailability of the authorization API. It affected about 30% of users. We sincerely apologize for any inconvenience this may have caused.

Xsolla Login issue

May <var data-var='date'>13</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>02:08</var> PDT Update - The maintenance date has been changed. Apr <var data-var='date'>15</var>, <var data-var='time'>01:57</var> PDT Scheduled - Please note that the maintenance date has been changed! System components will be undergoing scheduled maintenance from May 12, 10 pm to May 13, 2 am PDT to improve reliability and performance. During this time, there may be short periods of unavailability/instability. We apologize for any inconvenience. Please contact your account manager or Xsolla support if you have questions or concerns.

Mar <var data-var='date'> 2</var>, <var data-var='time'>16:44</var> PST Resolved - From 2025-03-02 16:02 PST to 2025-03-02 16:21 PST, users may have experienced increased latency, causing delays in application responses. Network latency has now returned to normal levels, and we are not observing any issues within our infrastructure. We requested information from our backbone providers regarding any potential external incidents. Mar <var data-var='date'> 2</var>, <var data-var='time'>16:21</var> PST Investigating - Increased latency and intermittent network disconnections observed in network traffic, causing delays in application responses. The network team is analyzing the issue.

Network connectivity issues

Feb <var data-var='date'>20</var>, <var data-var='time'>01:00</var> PST Resolved - Between February 20, 12:50 AM PST and February 20, 02:45 AM PST, we experienced an issue affecting websites using the default .xsolla.site domain. Users encountered errors or were unable to access sites built with Xsolla Sitebuilder relying on .xsolla.site. Our team identified the cause and implemented a solution. We apologize for any inconvenience this incident may have caused.

Is Xsolla down?

Xsolla status is UP

Lastest published events

Store API - Partial Service Degradation

Payment Processing Issue

Intermittent latency affecting store.xsolla.com APIs

Xsolla Services, Components and Regions

Recent Xsolla events

Store API - Partial Service Degradation

Payment Processing Issue

Intermittent latency affecting store.xsolla.com APIs

Infrastructure Scheduled Maintenance

Xsolla Launcher - degraded availability due to upstream CDN incident

Store API degraded performance