Mar <var data-var='date'>19</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 2</var>, <var data-var='time'>21:54</var> PST Scheduled - To further enhance the performance, stability, and resilience of Xsolla’s infrastructure, we will conduct scheduled maintenance during the following window (Pacific Time): Start: Wednesday, March 18, 10:00 PM End: Thursday, March 19, 2:00 AM What to Expect During this maintenance window, brief service interruptions may occur, totaling up to 20 minutes and distributed throughout the scheduled period. As part of this work, we will also perform key updates and resilience validation activities to further strengthen system reliability and ensure long-term stability. Our teams will actively monitor the process and work to minimize any potential disruption. We appreciate your patience and understanding as we continue to improve the reliability and performance of Xsolla’s systems. If you have any questions or need assistance, please contact your Customer Success Manager or Xsolla Support. Thank you for your continued partnership, The Xsolla Team

Infrastructure maintenance

Jan <var data-var='date'>13</var>, <var data-var='time'>05:45</var> PST Resolved - On January 13, 2025, between 5:45 AM and 6:35 AM PST, users and partners may have experienced limited access to Site Builder features: - Inability to access the Site Builder editor or view site listings in Partner Account - Login failures via User ID on partner-hosted sites Certain login requests were temporarily blocked after an upstream provider's security system flagged them as anomalous. The issue was quickly identified and resolved in coordination with the provider. All Site Builder functionality has been fully restored. We apologize for any inconvenience this may have caused.

Site Builder - Partial Service Disruption

Dec <var data-var='date'>24</var>, <var data-var='time'>19:21</var> PST Resolved - This issue is resolved. Xsolla Login Silent Authentication for Steam users remains stable and fully operational.Dec <var data-var='date'>24</var>, <var data-var='time'>18:53</var> PST Update - Steam has restored service and Xsolla Login Silent Authentication for Steam users is operating normally again. We are monitoring closely for the next 30 minutes to ensure stability.Dec <var data-var='date'>24</var>, <var data-var='time'>13:30</var> PST Monitoring - We are currently experiencing degraded functionality in Xsolla Login Silent Authentication for Steam users due to an ongoing outage on the Steam platform. As a result, users attempting to authenticate via Xsolla Login using Steam may encounter login failures or timeouts. Other Xsolla Login authentication methods remain operational. We are actively monitoring the situation and will provide updates as Steam restores full service.

Issue with Steam Silent Authentication

Dec <var data-var='date'> 5</var>, <var data-var='time'>14:56</var> PST Resolved - On December 5th at 2:56 PM PST, our systems detected a DDoS attack targeting our platform. The attack was automatically identified and mitigated by our anti-DDoS protection. During the brief period before full mitigation was completed (approximately 3 minutes, from 2:56 PM to 2:59 PM PST), some users may have experienced increased latency or intermittent timeouts. The attack was fully mitigated, and all systems have been operating normally since 3:00 PM PST. No ongoing impact to stability or performance has been observed. We sincerely apologize for any disruption this may have caused and greatly appreciate your patience and understanding.

DDoS Mitigation Event

Nov <var data-var='date'>30</var>, <var data-var='time'>20:21</var> PST Resolved - At 6:15 PM PST on November 30, our monitoring systems detected abnormal traffic patterns that showed temporary network degradation and partial unavailability across our services. We traced the issue to a temporary network disruption affecting upstream internet service providers (external to our platform). The impact lasted approximately 14 minutes, with full service restored at 6:29 PM PST. All systems are operating normally since connectivity was reestablished. We sincerely apologize for the impact and truly appreciate your patience and understanding.Nov <var data-var='date'>30</var>, <var data-var='time'>18:35</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>30</var>, <var data-var='time'>18:27</var> PST Update - We are continuing to investigate this issue.Nov <var data-var='date'>30</var>, <var data-var='time'>18:26</var> PST Investigating - We are currently investigating this issue.

Network issues

Nov <var data-var='date'>13</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>12</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 3</var>, <var data-var='time'>20:22</var> PST Update - Please note that the maintenance window has been rescheduled. The new maintenance period will take place from 10:00 PM on November 12 to 2:00 AM on November 13 (Pacific Time). If you have any questions or need assistance, please contact your Customer Success Manager or Xsolla Support. Thank you for your continued partnership, The Xsolla TeamOct <var data-var='date'>28</var>, <var data-var='time'>09:27</var> PDT Update - Please note that the maintenance window has been rescheduled. The new maintenance period will take place from 10:00 PM on November 5 to 2:00 AM on November 6 (Pacific Time). If you have any questions or need assistance, please contact your Customer Success Manager or Xsolla Support. Thank you for your continued partnership, The Xsolla TeamOct <var data-var='date'>23</var>, <var data-var='time'>15:19</var> PDT Scheduled - To continue improving the performance, stability, and resilience of Xsolla’s infrastructure, we will be conducting scheduled maintenance during the following window (Pacific Time): Start: Wednesday, November 12, 10:00 PM End: Thursday, November 13, 2:00 AM What to Expect During this period, there may be brief interruptions in service — up to 30 minutes total, distributed across the maintenance window: - Approximately 15 minutes affecting all Xsolla systems. - Approximately 15 minutes affecting In-Game Store services specifically. As part of this update, we will also perform key operations to update and validate our resilience and ensure uninterrupted reliability in the future. Our teams will be actively monitoring the process and working to keep any disruption as short as possible. We appreciate your patience and understanding as we continue to make Xsolla’s systems stronger and more dependable. If you have any questions or need assistance, please contact your Customer Success Manager or Xsolla Support. Thank you for your continued partnership, The Xsolla Team

Scheduled Maintenance – November 12–13, 2025

Oct <var data-var='date'>16</var>, <var data-var='time'>06:54</var> PDT Resolved - On October 16, 2025, from 5:42 AM PT to 6:19 AM PT, payments were authorized but did not progress to completion. Affected customers saw pending charges without order confirmations, and no payment webhook notifications were sent. After the issue was resolved, all pending payments were successfully completed, and the corresponding webhook notifications were delivered. We sincerely apologize for any inconvenience this may have caused.Oct <var data-var='date'>16</var>, <var data-var='time'>06:26</var> PDT Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>16</var>, <var data-var='time'>06:22</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>16</var>, <var data-var='time'>06:17</var> PDT Identified - We're experiencing technical issues with payment processing. The issue has been identified and a fix is being implemented.

Payment Processing Issue

Sep <var data-var='date'>22</var>, <var data-var='time'>23:42</var> PDT Resolved - At 11:42 PM PST on September 22, our monitoring systems detected abnormal traffic patterns that caused temporary network degradation. As a result, users experienced slower response times and, in some cases, intermittent connectivity issues. The root cause was identified as a sudden surge of inbound requests that exceeded normal operating levels (DDoS attack), which temporarily impacted service availability. The incident was fully resolved by 12:01 AM PST on September 23, and services have been operating normally since then. We sincerely apologize for the impact and truly appreciate your patience and understanding.

Network Performance Degradation

Sep <var data-var='date'> 4</var>, <var data-var='time'>16:07</var> PDT Resolved - We have confirmed that the issue has been fully resolved. The incident was triggered by unforeseen behavior in the purchasing flow, which placed excessive load on the underlying infrastructure and resulted in locks that caused, first, performance degradation and then downtime in request processing. From 11:05 AM PST to 1:29 PM PST Sept 4rd 2025, some users may have experienced delays or errors when purchasing digital goods. All systems are now operating normally. However, some users might have experienced delays with the delivery of purchased items - the process may have taken longer than expected. At the moment, all items have been delivered. We sincerely apologize for the inconvenience this incident may have caused and appreciate your patience while we worked to resolve it.Sep <var data-var='date'> 4</var>, <var data-var='time'>14:05</var> PDT Monitoring - We've implemented the fix for the issue. We'll monitor the services for the next 2 hours to ensure stability and will post an update.Sep <var data-var='date'> 4</var>, <var data-var='time'>11:27</var> PDT Investigating - We're experiencing an issue with Store API. We're investigating this issue and will post an update shortly.

Xsolla Store API Issue

Jul <var data-var='date'>25</var>, <var data-var='time'>05:42</var> PDT Resolved - Between 07:42 and 08:08 AM EST, some partner websites built with Site Builder were temporarily unavailable due to an unexpected issue affecting the service's infrastructure. The issue was identified and mitigated. Measures have been taken to reduce the risk of recurrence. We appreciate your understanding and patience.

Site Builder Partner Sites Unavailable

Jul <var data-var='date'>10</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>30</var>, <var data-var='time'>04:04</var> PDT Scheduled - System components will be undergoing scheduled maintenance from July 9, 10 pm to July 10, 2 am PDT to improve reliability and performance. During this time, there may be short periods of unavailability/instability. We apologize for any inconvenience. Please contact your account manager or Xsolla support if you have questions or concerns.

Jun <var data-var='date'>24</var>, <var data-var='time'>01:20</var> PDT Resolved - On June 24, 2025, from 12:18 AM to 12:26 AM PT, our users may have encountered errors accessing Xsolla services due to temporary network issues with upstream providers. We sincerely apologize for any inconvenience this may have caused.Jun <var data-var='date'>24</var>, <var data-var='time'>00:32</var> PDT Update - We are continuing to monitor for any further issues.Jun <var data-var='date'>24</var>, <var data-var='time'>00:28</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.

Xsolla Services Issue

Jun <var data-var='date'> 3</var>, <var data-var='time'>08:03</var> PDT Resolved - On June 3, 2025, from 8:03 AM PT to 8:24 AM PT, our users have encountered errors in credit card payment processing due to the unavailability of the Credit Cards service. We sincerely apologize for any inconvenience this may have caused.

May <var data-var='date'>28</var>, <var data-var='time'>03:52</var> PDT Resolved - This incident has been resolved.May <var data-var='date'>28</var>, <var data-var='time'>03:50</var> PDT Update - On May 28, 2025, from 01:11 AM to 02:12 AM PT, our users and partners may have encountered errors in the authentication process due to partial unavailability of the authorization API. Approximately 35% of users were affected during this period. We sincerely apologize for any inconvenience this may have caused.May <var data-var='date'>28</var>, <var data-var='time'>03:17</var> PDT Update - We are continuing to monitor for any further issues.May <var data-var='date'>28</var>, <var data-var='time'>03:16</var> PDT Update - We are continuing to monitor for any further issues.May <var data-var='date'>28</var>, <var data-var='time'>02:18</var> PDT Monitoring - We've fixed the issue. We'll monitor the services for the next 10 minutes to ensure stability and will post an update.May <var data-var='date'>28</var>, <var data-var='time'>02:00</var> PDT Update - We are continuing to work on a fix for this issue.May <var data-var='date'>28</var>, <var data-var='time'>01:00</var> PDT Identified - The issue has been identified and a fix is being implemented.

Xsolla Login Issue

May <var data-var='date'>21</var>, <var data-var='time'>21:51</var> PDT Resolved - On May 21, 2025, from 9:51 PM PT to 10:25 PM PT, our users and partners may have encountered errors in authentication process due to partial unavailability of the authorization API. It affected about 30% of users. We sincerely apologize for any inconvenience this may have caused.

Xsolla Login issue

May <var data-var='date'>13</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed.May <var data-var='date'>12</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>15</var>, <var data-var='time'>02:08</var> PDT Update - The maintenance date has been changed.Apr <var data-var='date'>15</var>, <var data-var='time'>01:57</var> PDT Scheduled - Please note that the maintenance date has been changed! System components will be undergoing scheduled maintenance from May 12, 10 pm to May 13, 2 am PDT to improve reliability and performance. During this time, there may be short periods of unavailability/instability. We apologize for any inconvenience. Please contact your account manager or Xsolla support if you have questions or concerns.

Mar <var data-var='date'> 2</var>, <var data-var='time'>16:44</var> PST Resolved - From 2025-03-02 16:02 PST to 2025-03-02 16:21 PST, users may have experienced increased latency, causing delays in application responses. Network latency has now returned to normal levels, and we are not observing any issues within our infrastructure. We requested information from our backbone providers regarding any potential external incidents.Mar <var data-var='date'> 2</var>, <var data-var='time'>16:21</var> PST Investigating - Increased latency and intermittent network disconnections observed in network traffic, causing delays in application responses. The network team is analyzing the issue.

Network connectivity issues

Feb <var data-var='date'>20</var>, <var data-var='time'>01:00</var> PST Resolved - Between February 20, 12:50 AM PST and February 20, 02:45 AM PST, we experienced an issue affecting websites using the default .xsolla.site domain. Users encountered errors or were unable to access sites built with Xsolla Sitebuilder relying on .xsolla.site. Our team identified the cause and implemented a solution. We apologize for any inconvenience this incident may have caused.

Temporary *.xsolla.site domains outage

Jan <var data-var='date'>30</var>, <var data-var='time'>01:42</var> PST Resolved - We can confirm that the issue is fully resolved. We apologize for the impact and thank you for your patience.Jan <var data-var='date'>30</var>, <var data-var='time'>00:50</var> PST Update - All the functionality is operational since 0:04 PST. We'll monitor the services for the next 30 minutes to ensure stability and will post another update.Jan <var data-var='date'>30</var>, <var data-var='time'>00:04</var> PST Update - There are issues with processing and delivering ordersJan <var data-var='date'>29</var>, <var data-var='time'>23:29</var> PST Monitoring - We have been working to resolve the issue and are currently monitoring the system's performance.Jan <var data-var='date'>29</var>, <var data-var='time'>23:00</var> PST Identified - There is degradation in the store.xsolla.com high response time, and unavailability of some methods.

Xsolla Store Issue

Dec <var data-var='date'>16</var>, <var data-var='time'>10:03</var> PST Resolved - On December 16, 2024, from 10:03 PST to 10:28 PST, our users and partners may have experienced network timeouts to the Store Catalog API due to performance degradation in one of the API authorization methods. This resulted in intermittent disruptions to service availability. We sincerely apologize for any inconvenience this may have caused.

Xsolla Store Catalog API Issue

Dec <var data-var='date'> 4</var>, <var data-var='time'>10:42</var> PST Resolved - Between 10:40 AM and 11:01 AM PST on December 4, 2024, users and partners may have occasionally experienced timeouts or observed degraded response times when accessing Xsolla Payments and Store APIs. This incident potentially affected transaction processing time and web store interactions during the specified period.

Degradation in response time of Xsolla Payments and Store APIs

Nov <var data-var='date'>26</var>, <var data-var='time'>01:40</var> PST Resolved - On November 26, 2024, from 01:40:34 PST to 01:42:34 PST, and from 02:01:34 PST to 02:05:34 PST our users and partners may have experienced network timeouts due to issues with the network channels on our backbone provider in the US west coast region, which impacted connection to Xsolla services. This resulted in intermittent disruptions to service availability. We sincerely apologize for any inconvenience this may have caused.

Network timeouts due to issues on our backbone provider in the US west coast region

Nov <var data-var='date'>19</var>, <var data-var='time'>22:37</var> PST Resolved - The service is fully operational now. We apologize for the inconvenience!Nov <var data-var='date'>19</var>, <var data-var='time'>22:37</var> PST Monitoring - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>19</var>, <var data-var='time'>22:31</var> PST Investigating - We're experiencing technical issues with Xsolla Store API.

Nov <var data-var='date'> 7</var>, <var data-var='time'>22:50</var> PST Resolved - We can confirm that the issue is now resolved. It affected a significant percentage of users from 2024-11-07 21:44:14 PST till 2024-11-07 22:22:14 PST. During that time, users might have experienced delays in payment processing. We apologize for the impact and thank you for your patience.Nov <var data-var='date'> 7</var>, <var data-var='time'>22:32</var> PST Monitoring - The issue has been identified and the fix has been implemented. We're monitoring the situation.Nov <var data-var='date'> 7</var>, <var data-var='time'>22:12</var> PST Update - We're continuing to investigate the issue with Xsolla Secure API. Partners may experience difficulties with payment processing. We apologize for the inconvenience.Nov <var data-var='date'> 7</var>, <var data-var='time'>22:03</var> PST Investigating - We're experiencing technical issues with Xsolla Secure API. We're investigating the issue.

Xsolla Secure API Issue

Oct <var data-var='date'>29</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>28</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>15</var>, <var data-var='time'>10:22</var> PDT Scheduled - System components will be undergoing scheduled maintenance from October 28, 10 pm to October 29, 2 am PDT to improve reliability and performance. During this time, there may be short periods of unavailability/instability. We apologize for any inconvenience. Please contact your account manager or Xsolla support if you have questions or concerns.

Is Xsolla down?

Xsolla status is UP

Lastest published events

Infrastructure maintenance

Site Builder - Partial Service Disruption

Issue with Steam Silent Authentication

Xsolla Services, Components and Regions

Recent Xsolla events

Infrastructure maintenance

Site Builder - Partial Service Disruption

Issue with Steam Silent Authentication

DDoS Mitigation Event

Network issues

Scheduled Maintenance – November 12–13, 2025

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Is Xsolla down?

Xsolla status is UP

Lastest published events

Infrastructure maintenance

Site Builder - Partial Service Disruption

Issue with Steam Silent Authentication

Xsolla Services, Components and Regions

Recent Xsolla events

Infrastructure maintenance

Site Builder - Partial Service Disruption

Issue with Steam Silent Authentication

DDoS Mitigation Event

Network issues

Scheduled Maintenance – November 12–13, 2025

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!