Oct <var data-var='date'> 1</var>, <var data-var='time'>11:56</var> PDT Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:45</var> PDT Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:40</var> PDT Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:30</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:22</var> PDT Investigating - xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in North American Region - Multiple Services

Sep <var data-var='date'>21</var>, <var data-var='time'>11:41</var> PDT Monitoring - All SMS traffic to the US and Canada is now being delivered through our secondary short code 66936. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored. Sep <var data-var='date'>21</var>, <var data-var='time'>11:14</var> PDT Investigating - xMatters has identified an issue with xMatters SMS Notification for some clients in All Regions to numbers in the United States and Canada from our short code 87961. We have failed over to our secondary short code 66936. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in All Regions – SMS Notification to the US and Canada

Sep <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>11:34</var> PDT Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the NA region, these updates will take place September 2, at 2PM Pacific. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/54591504123419">maintenance notice on the xMatters support site</a>.

xMatters database upgrades

Sep <var data-var='date'> 1</var>, <var data-var='time'>15:10</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>11:32</var> PDT Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the EMEA region, these updates will take place September 1, at 11PM BST. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/54591504123419">maintenance notice on the xMatters support site</a>.

Sep <var data-var='date'> 1</var>, <var data-var='time'>09:32</var> PDT Resolved - ServiceNow has resolved this issue on Friday, August 28, 2026 with a maintenance patch. The problem was related to an issue in the ServiceNow patch identified in their article KB3147727 (https://support.servicenow.com/kb_view.do?sysparm_article=KB3147727) Aug <var data-var='date'>26</var>, <var data-var='time'>16:16</var> PDT Investigating - We recommend that customers who have integrated ServiceNow with xMatters hold off on installing the following ServiceNow patch until further notice: Zurich Patch 10 Hotfix 4 Build tag: glide-zurich-07-01-2025__patch10-hotfix4aw34-08-16-2026 We have observed that this patch may disrupt communication between ServiceNow and xMatters. Our teams are actively investigating the issue and working to determine the appropriate resolution. If you have already installed the patch and are experiencing integration issues, rolling back the patch has been shown to restore normal operation. Please contact xMatters Support if you need further assistance. We will provide another update when more information is available. We apologize for any inconvenience.

Notice:  Issue discovered with xMatters and ServiceNow update Zurich Patch 10 Hotfix 4

Sep <var data-var='date'> 1</var>, <var data-var='time'>09:10</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>11:30</var> PDT Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the APAC region, these updates will take place September 2, at 2AM AEDT. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/54591504123419">maintenance notice on the xMatters support site</a>.

Jul <var data-var='date'>21</var>, <var data-var='time'>10:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>09:27</var> PDT Scheduled - The Elemental release of xMatters will be enabled in all production deployments on July 21 (between 10:00-10:30 AM Pacific). For complete release details, sneak peeks at upcoming features, and all the highlights see the <a href="https://xmatters.com/elemental">Elemental (Jun/Jul 2026) Release Overview</a>. This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information, see <a href="https://support.xmatters.com/hc/en-us/articles/13840649868955">xMatters Deployment & Early Access Program</a>.

Elemental release

Jul <var data-var='date'> 1</var>, <var data-var='time'>13:21</var> PDT Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:07</var> PDT Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored. Jul <var data-var='date'> 1</var>, <var data-var='time'>12:53</var> PDT Investigating - xMatters monitoring tools have identified an issue with xMatters On-Demand for some clients located in the North America region, limited to one database cluster. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

May <var data-var='date'>27</var>, <var data-var='time'>15:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>14:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>10:02</var> PDT Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled maintenance window. During this brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the NA region, these updates will take place May 27, at 2pm PDT. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/50048653760411">maintenance notice on the xMatters support site</a>.

May <var data-var='date'>26</var>, <var data-var='time'>15:10</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>09:59</var> PDT Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the EMEA region, these updates will take place May 26, at 11pm BST. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/50048653760411">maintenance notice on the xMatters support site</a>.

May <var data-var='date'>26</var>, <var data-var='time'>09:10</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>09:56</var> PDT Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the APAC region, these updates will take place May 27, at 2am AEDT. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/50048653760411">maintenance notice on the xMatters support site</a>.

May <var data-var='date'> 1</var>, <var data-var='time'>02:19</var> PDT Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter. May <var data-var='date'> 1</var>, <var data-var='time'>02:03</var> PDT Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored. May <var data-var='date'> 1</var>, <var data-var='time'>02:01</var> PDT Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented. May <var data-var='date'> 1</var>, <var data-var='time'>01:45</var> PDT Investigating - xMatters have identified a potential issue with the xMatters Web User Interface for some clients located in the Europe region. Accessing some pages including Alert details produces an error. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in Europe Region – Web User Interface

Apr <var data-var='date'>28</var>, <var data-var='time'>10:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>24</var>, <var data-var='time'>09:25</var> PDT Scheduled - The Dragon release of xMatters will be enabled in all production deployments on April 28 (between 10:00-10:30 AM Pacific). For complete release details, sneak peeks at upcoming features, and all the highlights see the <a href="https://xmatters.com/dragon">Dragon (Mar/Apr) Release Overview</a>. This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information, see <a href="https://support.xmatters.com/hc/en-us/articles/13840649868955">xMatters Deployment & Early Access Program</a>.

Dragon release

Apr <var data-var='date'> 1</var>, <var data-var='time'>07:36</var> PDT Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter. Apr <var data-var='date'> 1</var>, <var data-var='time'>07:33</var> PDT Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored. Apr <var data-var='date'> 1</var>, <var data-var='time'>07:30</var> PDT Identified - The xMatters Incident Response team has identified an issue with the API for some clients located in the North America region which is causing some intermittent API timeouts. This is also causing issues with running reports in the system. We are currently investigating the issue and will update as information becomes available. Apr <var data-var='date'> 1</var>, <var data-var='time'>07:06</var> PDT Investigating - xMatters monitoring tools have identified a potential issue with the API for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in North American Region – API

Mar <var data-var='date'>25</var>, <var data-var='time'>14:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>09:40</var> PDT Scheduled - As part of our commitment to continuous improvement, we're once again upgrading our technologies to deliver the best possible features and functionality, including security updates, performance enhancements, and compatibility improvements. We're currently upgrading the service responsible for internal communications across the services that support our integrations and event processing. We're upgrading this service on a region-by-region basis and while this may cause some minor inconveniences, we do not anticipate any disruption in services. During the maintenance window, some customers in parts of the region may experience brief delays in REST API requests for some endpoints or may be automatically logged out of the web user interface. The system will continue to accept signals, create alerts, and send notifications during the maintenance window.

xMatters infrastructure upgrades

Mar <var data-var='date'>11</var>, <var data-var='time'>15:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>14:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>10:33</var> PST Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the NA region, these updates will take place March 11, at 2pm PDT. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/47099134361371">maintenance notice on the xMatters support site</a>.

Mar <var data-var='date'>10</var>, <var data-var='time'>15:30</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>10:29</var> PST Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the EMEA region, these updates will take place March 10, at 10pm GMT. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/47099134361371">maintenance notice on the xMatters support site</a>.

Mar <var data-var='date'>10</var>, <var data-var='time'>13:54</var> PDT Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter. Mar <var data-var='date'>10</var>, <var data-var='time'>13:51</var> PDT Identified - The xMatters Incident Response team believes they have identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented. Mar <var data-var='date'>10</var>, <var data-var='time'>13:36</var> PDT Investigating - We have reports that some users are not able to login to xMatters using SSO to login to the xMatters Web User Interface in All Regions. We are currently investigating the issue and will update as information becomes available. Native Login still works to bypass SSO. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in All Regions – SSO login to Web User Interface

Mar <var data-var='date'>10</var>, <var data-var='time'>09:30</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>10:31</var> PST Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the APAC region, these updates will take place March 11, at 3am AEDT. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/47099134361371">maintenance notice on the xMatters support site</a>.

Jan <var data-var='date'>24</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>23</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>14</var>, <var data-var='time'>15:23</var> PST Scheduled - One of our service providers responsible for voice notifications and interactions will be performing scheduled maintenance on January 24, 2026, between 12:00 AM EST and 5:00 AM EST. We do not anticipate any impact to customers but some users may experience slight delays or intermittent voice call issues in the unlikely event that secondary routing providers are unavailable.

Voice notification

Jan <var data-var='date'>13</var>, <var data-var='time'>10:30</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>10:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>09:27</var> PST Scheduled - The Centaur release of xMatters will be enabled in all production deployments on January 13 (between 10:00-10:30 AM Pacific). For complete release details, sneak peeks at upcoming features, and all the highlights see the <a href="https://xmatters.com/centaur">Centaur (Dec/Jan) Release Overview</a>. This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information, see <a href="https://support.xmatters.com/hc/en-us/articles/13840649868955">xMatters Deployment & Early Access Program</a>.

Centaur release

Nov <var data-var='date'>21</var>, <var data-var='time'>06:01</var> PST Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter. Nov <var data-var='date'>21</var>, <var data-var='time'>05:55</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>21</var>, <var data-var='time'>05:54</var> PST Investigating - xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. This is affecting users located near the Asia Pacific Region attempting to access xMatters. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Oct <var data-var='date'>21</var>, <var data-var='time'>10:30</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>21</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>17</var>, <var data-var='time'>09:28</var> PDT Scheduled - The Bigfoot release of xMatters will be enabled in all production deployments on October 21 (between 10:00-10:30 AM Pacific). For complete release details, sneak peeks at upcoming features, and all the highlights see the <a href="https://xmatters.com/bigfoot">Bigfoot (Sep/Oct 2025) Release Overview</a>. This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information, see <a href="https://support.xmatters.com/hc/en-us/articles/13840649868955">xMatters Deployment & Early Access Program</a>.

Bigfoot release

Oct <var data-var='date'>21</var>, <var data-var='time'>09:34</var> PDT Resolved - Our provider has confirmed the issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter. Oct <var data-var='date'>20</var>, <var data-var='time'>05:23</var> PDT Monitoring - Our downstream providers have deployed a fix and testing shows conferencing and voice systems are now working as expected. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored. Oct <var data-var='date'>20</var>, <var data-var='time'>03:20</var> PDT Identified - xMatters monitoring tools have identified a issue with xMatters Conferencing and Voice calls for clients in All Regions. The issue is due to downstream provider outages.

Issue Discovered - Service disruption in All Regions – Conferencing

Oct <var data-var='date'>14</var>, <var data-var='time'>08:58</var> PDT Resolved - The issue has been addressed, and all services are running as expected. Thank you for your patience while we addressed this matter. Oct <var data-var='date'>10</var>, <var data-var='time'>15:58</var> PDT Monitoring - The xMatters monitoring tools have alerted Customer Support to a potential issue with the integration platform in the North America region. Our technical teams have identified intermittent request failures and occasional slowdowns, though the service appears to be responsive and recovering correctly. We are continuing to monitor the situation and mitigating where possible, though some users may encounter a 5xx response code when submitting a request. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Is xMatters down?

xMatters status is UP

Lastest published events

Issue Discovered - Service disruption in North American Region - Multiple Services

Issue Discovered - Service disruption in All Regions – SMS Notification to the US and Canada

xMatters database upgrades

xMatters Services, Components and Regions

Recent xMatters events

Issue Discovered - Service disruption in North American Region - Multiple Services

Issue Discovered - Service disruption in All Regions – SMS Notification to the US and Canada

xMatters database upgrades

xMatters database upgrades

Notice: Issue discovered with xMatters and ServiceNow update Zurich Patch 10 Hotfix 4

xMatters database upgrades