Apr <var data-var='date'> 1</var>, <var data-var='time'>07:36</var> PDT Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.Apr <var data-var='date'> 1</var>, <var data-var='time'>07:33</var> PDT Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.Apr <var data-var='date'> 1</var>, <var data-var='time'>07:30</var> PDT Identified - The xMatters Incident Response team has identified an issue with the API for some clients located in the North America region which is causing some intermittent API timeouts. This is also causing issues with running reports in the system. We are currently investigating the issue and will update as information becomes available.Apr <var data-var='date'> 1</var>, <var data-var='time'>07:06</var> PDT Investigating - xMatters monitoring tools have identified a potential issue with the API for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in North American Region – API

Mar <var data-var='date'>25</var>, <var data-var='time'>14:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>25</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>09:40</var> PDT Scheduled - As part of our commitment to continuous improvement, we're once again upgrading our technologies to deliver the best possible features and functionality, including security updates, performance enhancements, and compatibility improvements. We're currently upgrading the service responsible for internal communications across the services that support our integrations and event processing. We're upgrading this service on a region-by-region basis and while this may cause some minor inconveniences, we do not anticipate any disruption in services. During the maintenance window, some customers in parts of the region may experience brief delays in REST API requests for some endpoints or may be automatically logged out of the web user interface. The system will continue to accept signals, create alerts, and send notifications during the maintenance window.

xMatters infrastructure upgrades

Mar <var data-var='date'>11</var>, <var data-var='time'>15:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>11</var>, <var data-var='time'>14:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>25</var>, <var data-var='time'>10:33</var> PST Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the NA region, these updates will take place March 11, at 2pm PDT. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/47099134361371">maintenance notice on the xMatters support site</a>.

xMatters database upgrades

Mar <var data-var='date'>10</var>, <var data-var='time'>15:30</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>10</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>25</var>, <var data-var='time'>10:29</var> PST Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the EMEA region, these updates will take place March 10, at 10pm GMT. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/47099134361371">maintenance notice on the xMatters support site</a>.

Mar <var data-var='date'>10</var>, <var data-var='time'>13:54</var> PDT Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.Mar <var data-var='date'>10</var>, <var data-var='time'>13:51</var> PDT Identified - The xMatters Incident Response team believes they have identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.Mar <var data-var='date'>10</var>, <var data-var='time'>13:36</var> PDT Investigating - We have reports that some users are not able to login to xMatters using SSO to login to the xMatters Web User Interface in All Regions. We are currently investigating the issue and will update as information becomes available. Native Login still works to bypass SSO. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in All Regions – SSO login to Web User Interface

Mar <var data-var='date'>10</var>, <var data-var='time'>09:30</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>10</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>25</var>, <var data-var='time'>10:31</var> PST Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the APAC region, these updates will take place March 11, at 3am AEDT. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/47099134361371">maintenance notice on the xMatters support site</a>.

Jan <var data-var='date'>24</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>23</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>14</var>, <var data-var='time'>15:23</var> PST Scheduled - One of our service providers responsible for voice notifications and interactions will be performing scheduled maintenance on January 24, 2026, between 12:00 AM EST and 5:00 AM EST. We do not anticipate any impact to customers but some users may experience slight delays or intermittent voice call issues in the unlikely event that secondary routing providers are unavailable.

Voice notification

Jan <var data-var='date'>13</var>, <var data-var='time'>10:30</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>13</var>, <var data-var='time'>10:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 9</var>, <var data-var='time'>09:27</var> PST Scheduled - The Centaur release of xMatters will be enabled in all production deployments on January 13 (between 10:00-10:30 AM Pacific). For complete release details, sneak peeks at upcoming features, and all the highlights see the <a href="https://xmatters.com/centaur">Centaur (Dec/Jan) Release Overview</a>. This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information, see <a href="https://support.xmatters.com/hc/en-us/articles/13840649868955">xMatters Deployment & Early Access Program</a>.

Centaur release

Nov <var data-var='date'>21</var>, <var data-var='time'>06:01</var> PST Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.Nov <var data-var='date'>21</var>, <var data-var='time'>05:55</var> PST Update - We are continuing to investigate this issue.Nov <var data-var='date'>21</var>, <var data-var='time'>05:54</var> PST Investigating - xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. This is affecting users located near the Asia Pacific Region attempting to access xMatters. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in North American Region - Multiple Services

Oct <var data-var='date'>21</var>, <var data-var='time'>10:30</var> PDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>21</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>17</var>, <var data-var='time'>09:28</var> PDT Scheduled - The Bigfoot release of xMatters will be enabled in all production deployments on October 21 (between 10:00-10:30 AM Pacific). For complete release details, sneak peeks at upcoming features, and all the highlights see the <a href="https://xmatters.com/bigfoot">Bigfoot (Sep/Oct 2025) Release Overview</a>. This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information, see <a href="https://support.xmatters.com/hc/en-us/articles/13840649868955">xMatters Deployment & Early Access Program</a>.

Bigfoot release

Oct <var data-var='date'>21</var>, <var data-var='time'>09:34</var> PDT Resolved - Our provider has confirmed the issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.Oct <var data-var='date'>20</var>, <var data-var='time'>05:23</var> PDT Monitoring - Our downstream providers have deployed a fix and testing shows conferencing and voice systems are now working as expected. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.Oct <var data-var='date'>20</var>, <var data-var='time'>03:20</var> PDT Identified - xMatters monitoring tools have identified a issue with xMatters Conferencing and Voice calls for clients in All Regions. The issue is due to downstream provider outages.

Issue Discovered - Service disruption in All Regions – Conferencing

Oct <var data-var='date'>14</var>, <var data-var='time'>08:58</var> PDT Resolved - The issue has been addressed, and all services are running as expected. Thank you for your patience while we addressed this matter.Oct <var data-var='date'>10</var>, <var data-var='time'>15:58</var> PDT Monitoring - The xMatters monitoring tools have alerted Customer Support to a potential issue with the integration platform in the North America region. Our technical teams have identified intermittent request failures and occasional slowdowns, though the service appears to be responsive and recovering correctly. We are continuing to monitor the situation and mitigating where possible, though some users may encounter a 5xx response code when submitting a request. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Degraded performance in North American Region – Integration Platform

Sep <var data-var='date'>28</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>27</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>25</var>, <var data-var='time'>14:13</var> PDT Scheduled - One of our service providers responsible for voice notifications and interactions will be performing scheduled maintenance on September 27, 2025, between 12:00 AM and 5:00 AM EDT. We do not anticipate any impact to customers but some users may experience slight delays or intermittent voice call issues in the unlikely event that secondary routing providers are unavailable.

Scheduled Maintenance - Voice Notification

Sep <var data-var='date'>23</var>, <var data-var='time'>21:43</var> PDT Resolved - The issue has been addressed, and Apple Push notifications have been restored in all regions. Thank you for your patience while we addressed this matter.Sep <var data-var='date'>23</var>, <var data-var='time'>21:34</var> PDT Investigating - xMatters has identified the issue with the Apple Push notifications for clients located in the in All Regions. We are currently deploying a solution and will update as information becomes available. Asia Pacific customers can now receive Apple push notifications.Sep <var data-var='date'>23</var>, <var data-var='time'>21:32</var> PDT Update - We are continuing to work on a fix for this issue.Sep <var data-var='date'>23</var>, <var data-var='time'>21:19</var> PDT Identified - xMatters has identified the issue with the Apple Push notifications for clients located in the in All Regions. We are currently investigating a solution and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.Sep <var data-var='date'>23</var>, <var data-var='time'>20:59</var> PDT Investigating - xMatters identified a issue with the Apple iOS Push Notifications for clients in All Regions. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in All Regions – Mobile App

Aug <var data-var='date'> 5</var>, <var data-var='time'>22:18</var> PDT Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.Aug <var data-var='date'> 5</var>, <var data-var='time'>20:59</var> PDT Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.Aug <var data-var='date'> 5</var>, <var data-var='time'>20:44</var> PDT Identified - The xMatters Incident Response team has identified an issue with our message routing system and is working on a fix. We will update once a solution has been identified and implemented.Aug <var data-var='date'> 5</var>, <var data-var='time'>20:27</var> PDT Investigating - xMatters monitoring tools have identified a potential issue with xMatters On-Demand for clients in North America that are hosted in the on us-central1 region. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support team is waiting to help.

Issue Discovered - Service disruption in North America – Multiple Services

Jul <var data-var='date'>22</var>, <var data-var='time'>10:30</var> PDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>22</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>18</var>, <var data-var='time'>09:26</var> PDT Scheduled - The Alicanto release of xMatters will be enabled in production deployments on July 22 (between 10:00-10:30 AM Pacific). For complete release details, sneak peeks at upcoming features, and all the highlights see the <a href="https://xmatters.com/alicanto">Alicanto (Jun/Jul 2025) Release Overview</a>. This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information, see <a href="https://support.xmatters.com/hc/en-us/articles/13840649868955">xMatters Deployment & Early Access Program</a>.

Alicanto release

Jun <var data-var='date'>23</var>, <var data-var='time'>13:46</var> PDT Resolved - We have now resolved the issue with our support center.Jun <var data-var='date'>23</var>, <var data-var='time'>13:14</var> PDT Investigating - We have identified a problem affecting the xMatters Support Center. Our team is investigating and working to resolve the issue. Details: Users will be unable to access the xMatters Support Center. Tickets can be created via email or through Support line.

xMatters - Support Center - support.xmatters.com

Jun <var data-var='date'>12</var>, <var data-var='time'>15:12</var> PDT Resolved - We are currently seeing error rates down to normal levels and we are considering this issue resolved at this timeJun <var data-var='date'>12</var>, <var data-var='time'>13:53</var> PDT Monitoring - At this time, we are seeing all services recovering. We will continue to monitor until we have confirmation from our upstream provider that they have fully resolved the issue.Jun <var data-var='date'>12</var>, <var data-var='time'>13:06</var> PDT Update - We are continuing to work with our upstream providers. Their engineers have confirmed that the underlying dependency is recovered in most regions and all their engineering teams are actively engaged and working on service recovery. We do not have an ETA for full service recovery.Jun <var data-var='date'>12</var>, <var data-var='time'>12:34</var> PDT Update - We are still working with our upstream providers. Their engineers are continuing to mitigate the issue and we have confirmation that the issue is recovered in some locations. We do not have an ETA on full mitigation at this point. We continue to operate in a degraded state.Jun <var data-var='date'>12</var>, <var data-var='time'>12:04</var> PDT Identified - The xMatters Incident Response team has identified the source of the issue with an upstream provider and is working with them on identifying a fix. We will update once a solution has been identified and implemented.Jun <var data-var='date'>12</var>, <var data-var='time'>11:47</var> PDT Investigating - xMatters monitoring tools have identified a potential issue with the xMatters Integration Platform for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in North American Region – Integration Platform

May <var data-var='date'>13</var>, <var data-var='time'>13:46</var> PDT Resolved - The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.May <var data-var='date'>13</var>, <var data-var='time'>11:03</var> PDT Monitoring - The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.May <var data-var='date'>13</var>, <var data-var='time'>10:54</var> PDT Update - We are continuing to work on a fix for this issue.May <var data-var='date'>13</var>, <var data-var='time'>10:53</var> PDT Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.May <var data-var='date'>13</var>, <var data-var='time'>10:45</var> PDT Investigating - xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Europe region. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in European Region - Multiple Services

Apr <var data-var='date'>22</var>, <var data-var='time'>10:30</var> PDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>22</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>21</var>, <var data-var='time'>10:33</var> PDT Scheduled - The Zaxxon release of xMatters will be enabled in all production deployments on April 22 (between 10:00-10:30 AM Pacific). For complete release details, sneak peeks at upcoming features, and all the highlights see the <a href="https://xmatters.com/Zaxxon">Zaxxon (Mar/April 2025) Release Overview</a>. This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information, see <a href="https://support.xmatters.com/hc/en-us/articles/13840649868955">xMatters Deployment & Early Access Program</a>.

Zaxxon release

Apr <var data-var='date'> 3</var>, <var data-var='time'>14:45</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'> 3</var>, <var data-var='time'>14:18</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 3</var>, <var data-var='time'>14:13</var> PDT Update - The xMatters Incident Response team has identified the source of the issue and are currently testing a fix. We will provide another update shortly.Apr <var data-var='date'> 3</var>, <var data-var='time'>14:00</var> PDT Update - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>13:59</var> PDT Update - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>13:26</var> PDT Update - The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>12:56</var> PDT Update - The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>12:26</var> PDT Update - The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>12:00</var> PDT Update - The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>11:44</var> PDT Update - The xMatters Incident Response team has identified the source of the issue and is actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>11:28</var> PDT Update - The xMatters Incident Response team has identified the source of the issue and is still working on a fix. We will update once a solution has been identified and implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>11:01</var> PDT Update - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>10:46</var> PDT Update - The xMatters Incident Response team has identified the source of the issue and is still working on a fix. We will update once a solution has been identified and implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>10:17</var> PDT Identified - The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>10:15</var> PDT Investigating - xMatters monitoring tools have identified a potential issue with xMatters Integration Platform for some clients in All Regions. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Issue Discovered - Service disruption in All Regions – Integration Platform

Jan <var data-var='date'>20</var>, <var data-var='time'>14:00</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>20</var>, <var data-var='time'>10:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>13</var>, <var data-var='time'>11:39</var> PST Scheduled - As part of our commitment to continuous improvement, we're once again upgrading our technologies to deliver the best possible features and functionality, including security updates, performance enhancements, and compatibility improvements. We're currently upgrading some of the services responsible for hosting and orchestration on a region-by-region basis and, while this may cause some minor inconvenience, we do not anticipate any disruption in services. During the maintenance window, some customers may be automatically logged out of the web user interface and will need to reauthenticate. This should only happen once for each user; multiple logins will not be required. The system will continue to accept signals, create alerts, and send notifications during the maintenance window.

xMatters component services updates

Jan <var data-var='date'>14</var>, <var data-var='time'>10:30</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>14</var>, <var data-var='time'>10:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>10</var>, <var data-var='time'>09:28</var> PST Scheduled - The Yars' Revenge release of xMatters will be enabled in all production deployments on January 14 (between 10:00-10:30 AM Pacific). For complete release details, sneak peeks at upcoming features, and all the highlights see the <a href="https://xmatters.com/yarsrevenge">Yars' Revenge (Dec/Jan 2025) Release Overview</a>. This is a zero-downtime update, meaning that the deployment will not require any server downtime, and your users can continue to use xMatters as normal while the deployment is in progress. This update is not considered an exclusion from any contractual service level agreements. For more information, see <a href="https://support.xmatters.com/hc/en-us/articles/13840649868955">xMatters Deployment & Early Access Program</a>.

Yars' Revenge release

Dec <var data-var='date'>11</var>, <var data-var='time'>22:10</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>11</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 4</var>, <var data-var='time'>11:57</var> PST Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled 10-minute maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the EMEA region, these updates will take place December 11, at 10pm GMT. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/31540996341915">maintenance notice on the xMatters support site</a>.

Dec <var data-var='date'>11</var>, <var data-var='time'>15:00</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>11</var>, <var data-var='time'>14:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 4</var>, <var data-var='time'>12:09</var> PST Scheduled - As part of our commitment to continuous improvement, we're updating the database services that support our web user interface, integrations, reporting, and alert and notification processing capabilities. We're upgrading these services on a region-by-region basis, which will cause a very brief (maximum of 30 seconds) interruption in service for each instance at some point during the scheduled maintenance window. During the brief outage, customers will not be able to access the web user interface, inject new events, or receive or respond to notifications. For the North America region, these updates will take place December 11, between 2-3pm PST. For more information, see the <a target="_blank" href="https://support.xmatters.com/hc/en-us/articles/31540996341915">maintenance notice on the xMatters support site</a>.

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Issue Discovered - Service disruption in North American Region – API

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Issue Discovered - Service disruption in North American Region – API

xMatters infrastructure upgrades

xMatters database upgrades

xMatters database upgrades

Issue Discovered - Service disruption in All Regions – SSO login to Web User Interface

xMatters database upgrades

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5 monitors included!

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Lastest published events

Issue Discovered - Service disruption in North American Region – API

xMatters infrastructure upgrades

xMatters database upgrades

xMatters Services, Components and Regions

Recent xMatters events

Issue Discovered - Service disruption in North American Region – API

xMatters infrastructure upgrades

xMatters database upgrades

xMatters database upgrades

Issue Discovered - Service disruption in All Regions – SSO login to Web User Interface

xMatters database upgrades

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!