May <var data-var='date'>22</var>, <var data-var='time'>04:45</var> UTC Resolved - Our team has resolved the issue impacting some partners trying to navigate in Workpapers. We apologise for any inconvenience this has caused. A product release caused Workpapers to become unavailable, and a rollback restored service. May <var data-var='date'>22</var>, <var data-var='time'>04:25</var> UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>04:08</var> UTC Investigating - We are aware that some partners trying to navigate in Workpapers are experiencing an error page. Our team is investigating this with urgency.

Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.

May <var data-var='date'>20</var>, <var data-var='time'>01:54</var> UTC Resolved - Our team has resolved the issue impacting customers trying to access client lists and client insights in Xero. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary May <var data-var='date'>20</var>, <var data-var='time'>01:49</var> UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>01:46</var> UTC Investigating - We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.

Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero

May <var data-var='date'>20</var>, <var data-var='time'>00:49</var> UTC Resolved - Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity with one of our external providers and has restored service. May <var data-var='date'>20</var>, <var data-var='time'>00:22</var> UTC Monitoring - We're aware some customers would have experienced issues with accessing and using Xero from 1-1:10am UTC. Our team have implemented a fix and we're monitoring the results.

Global: Xero - some customers would be experiencing errors when logging in.

May <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>23:10</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. May <var data-var='date'>16</var>, <var data-var='time'>22:15</var> UTC In progress - Scheduled maintenance is currently in progress. We expect this to run for an additional hour with a completion ETA of 12.00pm NZT. We will continue to provide updates as necessary. May <var data-var='date'>16</var>, <var data-var='time'>22:14</var> UTC Scheduled - Xero will be undertaking scheduled maintenance on Sunday 17 May from 10.00am to 11.00am NZT. During this time, customers will be unable to purchase new Xero subscriptions or manage existing subscriptions, including upgrades, downgrades, or suspensions. Customers onboarding into certain products may also experience temporary delays. If you need to make changes to your subscription, please do so before or after the maintenance window. Any interrupted onboarding progress will resume automatically once the system is back online. We thank you for your patience during this time.

Xero scheduled maintenance

May <var data-var='date'>15</var>, <var data-var='time'>07:52</var> UTC Resolved - Xero is now stable and all customers should be able to use the platform normally. We have not observed any further disruption since our last update and are confident the platform is operating as expected. We sincerely apologise for the series of incidents over the past week and the impact this has had on your business. We know how much you rely on Xero, and we did not meet the standard you deserve. Our engineering teams will continue to monitor the platform closely. We will publish a Post Incident Summary next week, outlining what happened, why, and the steps we are taking to prevent a recurrence. May <var data-var='date'>15</var>, <var data-var='time'>01:21</var> UTC Update - We're aware of an outage affecting customers between 12:21 and 12:24 AM UTC. Xero is now stable and operating normally. We're sorry for the disruption, particularly given the recent outages. Our engineering team is monitoring closely and will update this page if anything changes. May <var data-var='date'>12</var>, <var data-var='time'>07:59</var> UTC Update - Xero continues to be stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary. May <var data-var='date'>11</var>, <var data-var='time'>11:30</var> UTC Update - Our team has resolved a recent outage our customers experienced from 11:02pm-11:07pm UTC. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track. May <var data-var='date'>11</var>, <var data-var='time'>11:07</var> UTC Update - We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency. May <var data-var='date'>11</var>, <var data-var='time'>10:12</var> UTC Update - Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track. May <var data-var='date'>11</var>, <var data-var='time'>09:31</var> UTC Update - We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency. May <var data-var='date'>11</var>, <var data-var='time'>00:37</var> UTC Monitoring - Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track. We apologise for any inconvenience this has caused and appreciate your patience during this time. May <var data-var='date'>10</var>, <var data-var='time'>23:59</var> UTC Update - We are continuing to investigate this issue, and our teams are reporting some recovery of our systems. May <var data-var='date'>10</var>, <var data-var='time'>23:48</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>10</var>, <var data-var='time'>23:09</var> UTC Investigating - We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency. May <var data-var='date'> 9</var>, <var data-var='time'>19:30</var> UTC Update - We've resolved the issue experienced by a small section of customers when navigating Xero. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary. May <var data-var='date'> 8</var>, <var data-var='time'>11:49</var> UTC Update - We're aware that a smaller section of customers are experiencing issues navigating Xero following the third-party hardware issue with AWS that impacted our platform. We're investigating this with urgency. May <var data-var='date'> 8</var>, <var data-var='time'>12:26</var> UTC Update - Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary. May <var data-var='date'> 8</var>, <var data-var='time'>03:47</var> UTC Monitoring - Our technical teams have implemented a fix following a third-party hardware issue with AWS that impacted our platform. Customers should now be able to use Xero without issue. We'll be closely monitoring performance over the next 48 hours and throughout next week. May <var data-var='date'> 8</var>, <var data-var='time'>01:05</var> UTC Identified - We're aware some customers are experiencing errors when logging in or navigating areas of Xero. This is not related to the recent platform issues which remain on track. The current issue relates to a third-party hardware incident that has impacted us. We are working closely with them to resolve this as soon as possible and will provide further updates as we have them. We apologise for the continued disruption. May <var data-var='date'> 8</var>, <var data-var='time'>00:05</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 7</var>, <var data-var='time'>23:49</var> UTC Investigating - We are aware that customers trying to navigate in Xero are experiencing some errors. Our team is investigating this with urgency. We will provide further updates as soon as we have more information. May <var data-var='date'> 7</var>, <var data-var='time'>22:01</var> UTC Update - We apologise for the disruption this week. This is complex work and we are being deliberate to avoid further issues downstream. Improvements have been deployed overnight and we are continuing to monitor closely for any further issues. Thank you for your patience as we work through this fix. May <var data-var='date'> 7</var>, <var data-var='time'>14:13</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'> 7</var>, <var data-var='time'>02:20</var> UTC Monitoring - We've implemented a fix and customers should now be able to log in to Xero. We're continuing to monitor the situation. We apologise for the inconvenience this disruption may have caused and genuinely appreciate your patience. May <var data-var='date'> 7</var>, <var data-var='time'>01:39</var> UTC Investigating - We are aware that customers trying to navigate in Xero are experiencing an error. Our team is investigating this with urgency. May <var data-var='date'> 7</var>, <var data-var='time'>01:03</var> UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>00:33</var> UTC Identified - We are aware customers trying to use Xero are experiencing errors. Our team is investigating this with urgency.

Global: Resolved – Platform stable, Post Incident Summary to follow

May <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> UTC Resolved - Our team has resolved the issue causing some customers to experience errors when accessing Xero. We apologise for any inconvenience this has caused. May <var data-var='date'> 6</var>, <var data-var='time'>10:08</var> UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> UTC Investigating - We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.

Global: Xero - some customers may be experiencing issues in Xero

May <var data-var='date'> 6</var>, <var data-var='time'>04:25</var> UTC Resolved - Our team has resolved the issue affecting customers trying to access Xero. We apologise for the disruption this, and the other incidents today, have caused. We know how important reliable access to Xero is for you, and we appreciate your patience. May <var data-var='date'> 6</var>, <var data-var='time'>03:56</var> UTC Identified - We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can. May <var data-var='date'> 6</var>, <var data-var='time'>03:54</var> UTC Investigating - We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.

Global: Xero- some customers may be experiencing issues in Xero

May <var data-var='date'> 6</var>, <var data-var='time'>01:39</var> UTC Resolved - We've resolved the issue that was preventing some customers from navigating Xero and completing tasks. We're sorry for the disruption this caused. A fix is now in place, and we'll be taking time to learn from this incident to help prevent it from happening again. Thank you for your patience.

Global - some customers would have experienced issues using Xero

May <var data-var='date'> 5</var>, <var data-var='time'>21:41</var> UTC Resolved - Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused Xero's accessing and core functions to become unavailable, and a rollback has restored service. May <var data-var='date'> 5</var>, <var data-var='time'>21:19</var> UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>21:12</var> UTC Identified - We have identified what is impacting customers trying to navigate and use Xero This is our top priority and we will update you as soon as we can.

Global: Xero - some customers may be experiencing errors in Xero

Apr <var data-var='date'>29</var>, <var data-var='time'>05:42</var> UTC Resolved - Our team has resolved the issue impacting customers trying to access Xero. We apologise for any inconvenience this has caused. Apr <var data-var='date'>29</var>, <var data-var='time'>05:32</var> UTC Investigating - We are aware customers trying to access Xero are experiencing errors. Our team is investigating this with urgency.

Global: Xero - Customers are experiencing issues accessing Xero

Apr <var data-var='date'>27</var>, <var data-var='time'>23:12</var> UTC Resolved - Our team has resolved an issue impacting some Hubdoc customers trying to log into Hubdoc, syncing information from Xero into Hubdoc, and publishing documents. We apologise for any inconvenience this has caused. A product release was the cause of this issue, which we rolled back to restore service. Customers can disconnect and reconnect their Hubdoc organisation as a troubleshoot to resolve any remaining issues. You can find those steps on Xero Central. We learn from every incident and put measures in place to prevent issues from happening again.

Global: Hubdoc - some customers may have experienced issues logging in, syncing, and publishing documents.

Apr <var data-var='date'>24</var>, <var data-var='time'>23:35</var> UTC Resolved - Our team has resolved the issue impacting customers trying to navigate Xero. We apologise for any inconvenience this has caused. Apr <var data-var='date'>24</var>, <var data-var='time'>23:00</var> UTC Investigating - We are aware some customers trying to navigate Xero are experiencing intermittent slowness and errors. Our team is investigating this with urgency.

Global: Xero - Some customers may be experiencing slowness and errors across Xero

Apr <var data-var='date'>21</var>, <var data-var='time'>01:15</var> UTC Resolved - Our team has resolved anissue that occurred preventing our customers trying to log into Xero. Customers may have also seen some errors across Xero if logged in. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and restored service. We learn from every incident and put measures in place to prevent issues from happening again.

Global: Xero - some customers may have been unable to login.

Apr <var data-var='date'>16</var>, <var data-var='time'>10:58</var> UTC Resolved - Our team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. We apologise for any inconvenience caused. Apr <var data-var='date'>16</var>, <var data-var='time'>09:29</var> UTC Investigating - We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.

Global: Hubdoc - Errors and performance issues

Apr <var data-var='date'>14</var>, <var data-var='time'>23:45</var> UTC Resolved - Our team has resolved the issue impacting Australia customers trying to access tax returns in Practice Tools. We apologise for any inconvenience this has caused. A product release caused tax returns to become unavailable. We learn from every incident and put measures in place to prevent issues from happening again. Apr <var data-var='date'>14</var>, <var data-var='time'>23:37</var> UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>23:24</var> UTC Identified - We have identified what is impacting AU customers trying to access tax returns in Practice Tools. Apr <var data-var='date'>14</var>, <var data-var='time'>23:20</var> UTC Investigating - We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.

AU: Tax - Some customers are experiencing an issue accessing tax returns.

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:46</var> UTC Resolved - Our team has resolved the issue causing some customers to experience errors across Xero. The issue was related to our recent release which our team has rolled back. We apologise for any inconvenience this has caused. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:17</var> UTC Investigating - We are aware some customers are experiencing errors across Xero. Our team is investigating this with urgency.

Global: Xero - Some users are experiencing errors across Xero

Mar <var data-var='date'>24</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>20</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>10:35</var> UTC Scheduled - HMRC is undergoing scheduled system maintenance for the MTD ISTA service from 17:00 on Friday 20th of March to 13:00 on Tuesday 24th March 2026 UTC. During this time the service will be unavailable. Please refer to the HMRC website for further information: https://www.gov.uk/government/publications/use-software-to-send-income-tax-updates-service-availability-and-issues/use-software-to-send-income-tax-updates-service-availability-and-issues

HMRC system maintenance

Mar <var data-var='date'>24</var>, <var data-var='time'>12:00</var> UTC Resolved - Today at 2.15pm NZT, some Xero customers experienced general errors across the platform for about 4 minutes. This issue has been resolved.

Mar <var data-var='date'>15</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>13</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>06:53</var> UTC Scheduled - The Inland Revenue Department (IRD) is completing planned maintenance from 6:00am Saturday 14 March 2026 to 6:00pm Sunday 15 March 2026, NZST. During this time, customers will be unable to file GST returns, income tax returns or payday filings to IRD from Xero. You can complete filings to IRD as normal from 6:00pm Sunday 15 March 2026, NZST. Please note, you can continue to run and view GST, income tax returns and payruns during this time.

Inland Revenue (NZ) Scheduled Maintenance

Mar <var data-var='date'>10</var>, <var data-var='time'>01:54</var> UTC Resolved - Our team has resolved the issue impacting customers trying to log into Xero. We apologise for any inconvenience this has caused. A product release caused Xero to become unavailable tempoararily. We learn from every incident and put measures in place to prevent issues from happening again. Mar <var data-var='date'>10</var>, <var data-var='time'>01:38</var> UTC Monitoring - We are aware customers trying to log into Xero are experiencing an error. Our team is investigating this with urgency.

Global: Xero - some users may be experiencing an error page when logging into Xero.

Feb <var data-var='date'>27</var>, <var data-var='time'>13:20</var> UTC Resolved - Our team has resolved the issue causing some customers to receive an error when creating new Projects. There may be some delay in changes being populated as the system catches up. We apologise for any inconvenience this has caused. Feb <var data-var='date'>27</var>, <var data-var='time'>10:46</var> UTC Update - Our team has implemented a fix and customers can now create and edit Projects in Xero. We are aware that some customers may still experience delays in data updating in Projects. The team is continuing to work on a fix for this issue as a priority. Thank you for your patience during this time. Feb <var data-var='date'>27</var>, <var data-var='time'>03:15</var> UTC Update - We are aware customers are experiencing errors when trying to create a new Project in Xero, and may experience delays when making changes to existing Projects. We have identified the cause of the issue and our team is working on a fix. We are working on this as a priority and will update you as soon as we can. Thanks for your patience during this time. Feb <var data-var='date'>27</var>, <var data-var='time'>01:05</var> UTC Identified - We are aware that some customers are experiencing errors when trying to creating a new Project and may see delays when making changes to existing Projects. We have identified what is causing this issue for our customers. This is our top priority and we will update you as soon as we can.

Global: Projects - Delay in Data Syncing to Projects

Feb <var data-var='date'>26</var>, <var data-var='time'>12:01</var> UTC Resolved - Our team has resolved the issue causing some customers to receive an error when creating new Projects. There may be some delay in changes being populated as the system catches up. We apologise for any inconvenience this has caused. Feb <var data-var='date'>26</var>, <var data-var='time'>09:29</var> UTC Investigating - We are aware that some customers are experiencing errors when trying to creating a new Project and may see delays when making changes to existing Projects. Our team is investigating this with urgency.

Global: Projects - Creating and changing Projects

Feb <var data-var='date'>10</var>, <var data-var='time'>14:00</var> UTC Resolved - From 2pm to 2:30pm UTC (3-3:30am NZT) scheduled maintenance on the NZ instance of Xero Practice Manager was conducted and completed.

Xero Practice Manager (NZ) scheduled maintenance.

Feb <var data-var='date'> 3</var>, <var data-var='time'>22:33</var> UTC Resolved - Our team has resolved the issue impacting customers trying to view bank account widgets on the Homepage. We apologise for any inconvenience this has caused. A product release caused bank widgets in Homepage to become unavailable. Feb <var data-var='date'> 3</var>, <var data-var='time'>22:17</var> UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>21:55</var> UTC Identified - We have identified what is impacting customers trying to view bank account widgets on the Homepage . This is our top priority and we will update you as soon as we can. Feb <var data-var='date'> 3</var>, <var data-var='time'>21:44</var> UTC Investigating - We are aware some customers trying to view bank account widgets on the Homepage are experiencing an error. Our team is investigating this with urgency.

Global: Homepage - some bank account widgets aren't loading

Feb <var data-var='date'> 3</var>, <var data-var='time'>16:29</var> UTC Resolved - Our team has resolved the issue causing customers to receive errors in XPM when trying to access NZ and AU tax returns. We apologise for any inconvenience. This was caused by a release which has been rolled back. Feb <var data-var='date'> 3</var>, <var data-var='time'>09:24</var> UTC Update - We are continuing to work to resolve this issue impacting AU and NZ tax. We expect impact to be resolved by late afternoon UTC. We apologise for the inconvenience. Feb <var data-var='date'> 3</var>, <var data-var='time'>07:04</var> UTC Update - We are continuing to work towards resolving this issue. Feb <var data-var='date'> 3</var>, <var data-var='time'>06:15</var> UTC Identified - We have identified what is impacting customers trying to access AU and NZ tax returns. This is our top priority and we will update you as soon as we can. Feb <var data-var='date'> 3</var>, <var data-var='time'>05:36</var> UTC Investigating - We are aware some customers are experiencing errors when loading AU and NZ tax returns. Our team is investigating this with urgency.

Is Xero down?

Xero status is UP

Lastest published events

Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.

Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero

Global: Xero - some customers would be experiencing errors when logging in.

Xero Services, Components and Regions

Recent Xero events

Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.

Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero

Global: Xero - some customers would be experiencing errors when logging in.

Xero scheduled maintenance

Global: Resolved – Platform stable, Post Incident Summary to follow

Global: Xero - some customers may be experiencing issues in Xero

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Is Xero down?

Xero status is UP

Lastest published events

Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.

Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero

Global: Xero - some customers would be experiencing errors when logging in.

Xero Services, Components and Regions

Recent Xero events

Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.

Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero

Global: Xero - some customers would be experiencing errors when logging in.

Xero scheduled maintenance

Global: Resolved – Platform stable, Post Incident Summary to follow

Global: Xero - some customers may be experiencing issues in Xero

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!