Oct <var data-var='date'> 2</var>, <var data-var='time'>00:30</var> UTC Resolved - Gusto has resolved the issue. Oct <var data-var='date'> 2</var>, <var data-var='time'>00:02</var> UTC Monitoring - Gusto has implemented a fix and we are currently monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>21:37</var> UTC Identified - We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.

Degraded Performance: US Payroll (Powered by Gusto)

Sep <var data-var='date'>30</var>, <var data-var='time'>03:36</var> UTC Resolved - Gusto has advised that they have resolved the issue. Sep <var data-var='date'>30</var>, <var data-var='time'>01:35</var> UTC Monitoring - Gusto has implemented a fix and we are currently monitoring the results. Sep <var data-var='date'>29</var>, <var data-var='time'>20:57</var> UTC Identified - We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.

Sep <var data-var='date'>29</var>, <var data-var='time'>14:32</var> UTC Resolved - HMRC have let us know the issue affecting MTD IT and MTD VAT has now been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>13:33</var> UTC Investigating - HMRC have let us know they're having an issue with their services. We have confirmed that this is impacting MTD IT and MTD VAT but may be impacting other services too. We will update as we receive more information from HMRC.

UK: HMRC connected services

Sep <var data-var='date'>28</var>, <var data-var='time'>21:23</var> UTC Resolved - Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check <a href-"https://gustoapi.statuspage.io/incidents/6f4lcjk2w7vz">Gusto's Status Page</a> Sep <var data-var='date'>28</var>, <var data-var='time'>21:05</var> UTC Monitoring - Gusto has implemented a fix and we are currently monitoring the results. Sep <var data-var='date'>28</var>, <var data-var='time'>20:32</var> UTC Identified - We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side. Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.

US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero

Sep <var data-var='date'>28</var>, <var data-var='time'>00:28</var> UTC Resolved - The ATO has resolved their issue impacting customers trying to file tax returns from Xero. Sep <var data-var='date'>28</var>, <var data-var='time'>00:18</var> UTC Monitoring - The ATO has implemented a fix and we are currently monitoring the results. Sep <var data-var='date'>28</var>, <var data-var='time'>00:03</var> UTC Identified - Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.

ATO services may be unavailable

Sep <var data-var='date'>27</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>20:07</var> UTC Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>24</var>, <var data-var='time'>11:30</var> UTC Scheduled - We're carrying out scheduled maintenance on Sunday 27 September 2026 from 7.00pm to 8.00pm NZDT. During this window, the following features may be temporarily unavailable: - Sending or signing documents using Xero Sign - Sending or replying to queries in Ask - Using Document Packs in Xero HQ and Xero Tax - Viewing or applying Chart of Accounts templates in Xero HQ We appreciate your patience as we work to improve our platform.

Xero Scheduled maintenance - Xero Ask Service, Xero Signing, Document Packs and the Practice Chart of Accounts Library

Sep <var data-var='date'>27</var>, <var data-var='time'>01:38</var> UTC Resolved - We can confirm that Apple App Stop listings for the Xero apps Xero Accounting, Xero Me, Xero Projects, Xero Verify and Hubdoc have all been restored. We apologise for any inconvenience caused. Sep <var data-var='date'>26</var>, <var data-var='time'>23:28</var> UTC Identified - We're aware that the Apple App Store listings for the Xero apps Xero Accounting, Xero Me, Xero Projects, Xero Verify and Hubdoc apps are not currently accessible. We have taken action to resolve this and are in contact with Apple. Existing installations of these apps are unaffected. We apologise for any inconvenience caused.

Global : Xero apps unavailable on Apple App Store

Sep <var data-var='date'>25</var>, <var data-var='time'>12:52</var> UTC Resolved - We have received confirmation from HMRC that the issues affecting submission status not updating in Xero for some customers has now been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>10:05</var> UTC Monitoring - HMRC have confirmed that MTD IT and MTD VAT are now fully available. We are still experiencing some slowness with the status of Corporate Tax, Personal Tax, Partnership Tax and CIS filings updating in Xero and we are in ongoing contact with HMRC. You can check the status of these filings by logging into the HMRC services directly in the mean time. Sep <var data-var='date'>23</var>, <var data-var='time'>16:49</var> UTC Investigating - We're aware that the issue with HMRC services is affecting Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT. Some products are unavailable, responding more slowly than usual, or not updating their status. This is due to an issue with HMRC and HMRC have confirmed they are investigating.

UK: HMRC connected services (Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT)

Sep <var data-var='date'>24</var>, <var data-var='time'>04:00</var> UTC Resolved - Our team has resolved an issue impacting our customers globally over the past 3 minutes from 2:17pm-2:19pm AEST where there was some latency using Payroll, Invoicing and Contacts We apologise for any inconvenience this has caused.

Global: Invoicing/Contacts and Payroll - Brief latency in some areas on Xero

Sep <var data-var='date'>19</var>, <var data-var='time'>16:50</var> UTC Completed - The scheduled maintenance has been postponed and we'll confirm a new date. Our apologies for any inconvenience that this may cause. Sep <var data-var='date'>19</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>21:15</var> UTC Scheduled - We're carrying out scheduled maintenance on Sunday 20 September 2026 from 4.00am to 5.30am NZST. Customers may not be able to access Xero Reports or related reporting fields, including NZ GST return.

Xero Scheduled Maintenance - Xero Reports and NZ GST return

Sep <var data-var='date'>18</var>, <var data-var='time'>23:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>21:11</var> UTC Scheduled - We're carrying out scheduled maintenance on Saturday 19 September 2026 from 10.00am to 11.30am NZST. During this window, the following features may be temporarily unavailable: - Sending email attachments from Invoicing - Sending email attachments from Statements - Sending email attachments from Quotes - PDF generation for Invoices, Statements, and Quotes We appreciate your patience as we work to improve our platform.

Xero Scheduled Maintenance - Invoicing, Statements and Quotes

Sep <var data-var='date'>16</var>, <var data-var='time'>15:12</var> UTC Resolved - Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central Sep <var data-var='date'>16</var>, <var data-var='time'>13:56</var> UTC Monitoring - Salesforce has implemented a fix and we are currently monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>10:19</var> UTC Update - Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform. Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops. Sep <var data-var='date'>16</var>, <var data-var='time'>10:53</var> UTC Investigating - We're that some customers unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with our third-party provider urgently.

Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central

Sep <var data-var='date'>15</var>, <var data-var='time'>13:43</var> UTC Resolved - HMRC has resolved the issue that caused delayed responses from its services. Sep <var data-var='date'>15</var>, <var data-var='time'>07:22</var> UTC Monitoring - HMRC has resolved the issue that caused delayed responses from its services. We are monitoring the results. Sep <var data-var='date'>14</var>, <var data-var='time'>15:53</var> UTC Identified - HMRC have let us know that there is an ongoing investigation into the delayed responses from their services which is impacting UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax. Sep <var data-var='date'>14</var>, <var data-var='time'>15:08</var> UTC Investigating - We're aware that UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax may experience a delay in filings processing. This is due to our systems receiving errors from HMRC's services. We have contacted HMRC for assistance.

UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll)

Sep <var data-var='date'>15</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>11</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>12:24</var> UTC Scheduled - HMRC is undergoing scheduled system maintenance for the Making Tax Digital for Income Tax service from 17:00 on the 11th September 2026 until 13:00 on Tuesday the 15th September 2026. During this time the service will be unavailable. Please refer to the HMRC website for further information: https://www.gov.uk/government/publications/use-software-to-send-income-tax-updates-service-availability-and-issues/use-software-to-send-income-tax-updates-service-availability-and-issues

HMRC system maintenance (MTD ITSA)

Sep <var data-var='date'>15</var>, <var data-var='time'>03:45</var> UTC Resolved - Our team has resolved the issue impacting customers trying to access Native Budget and Cashflow Manager. We apologise for any inconvenience this has caused. Sep <var data-var='date'>15</var>, <var data-var='time'>03:40</var> UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. Sep <var data-var='date'>15</var>, <var data-var='time'>03:38</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>15</var>, <var data-var='time'>03:29</var> UTC Investigating - We are aware of an issue where customers trying to access Native Budget and Cashflow Manager in Reporting receive an error. Our team is investigating this with urgency.

Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager

Sep <var data-var='date'>14</var>, <var data-var='time'>03:51</var> UTC Resolved - The ATO has resolved their issue impacting customers trying to file tax returns from Xero. Sep <var data-var='date'>14</var>, <var data-var='time'>02:09</var> UTC Monitoring - The ATO has implemented a fix and we are currently monitoring the results. Sep <var data-var='date'>14</var>, <var data-var='time'>00:25</var> UTC Update - Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue. Sep <var data-var='date'>13</var>, <var data-var='time'>23:46</var> UTC Identified - ATO is experiencing an outage. Our team is working with the ATO to resolve the issue as soon as possible. Please check our Xero Status page for updates and try again later.

Sep <var data-var='date'>12</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>12</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 6</var>, <var data-var='time'>20:54</var> UTC Scheduled - The Inland Revenue Department (IRD) is completing planned maintenance from 1pm to 10.30pm on Saturday 12 September 2026, NZST. During this time, customers will be unable to file GST returns, income tax returns or payday filings to IRD from Xero. You can complete filings to IRD as normal from 10.31pm Saturday 12 September 2026, NZST. Please note, you can continue to run and view GST, income tax returns and payruns during this time.

Inland Revenue (NZ) Scheduled Maintenance 12th September 2026

Sep <var data-var='date'> 8</var>, <var data-var='time'>07:07</var> UTC Resolved - The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused. Sep <var data-var='date'> 8</var>, <var data-var='time'>06:41</var> UTC Monitoring - The ATO have implemented a fix and we are currently monitoring the results. Sep <var data-var='date'> 8</var>, <var data-var='time'>03:58</var> UTC Update - We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO. Sep <var data-var='date'> 7</var>, <var data-var='time'>23:46</var> UTC Identified - We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.

AU: Customers are experiencing errors when using Activity Statement Prefill

Sep <var data-var='date'> 7</var>, <var data-var='time'>19:26</var> UTC Resolved - Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for. Sep <var data-var='date'> 7</var>, <var data-var='time'>18:41</var> UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. Sep <var data-var='date'> 7</var>, <var data-var='time'>15:46</var> UTC Identified - We have identified the cause of the issue where some UK customers trying to submit via MTD IT are receiving error messages. Our team are working on a fix for this issue. Sep <var data-var='date'> 7</var>, <var data-var='time'>15:30</var> UTC Investigating - We are aware some UK customers trying to submit filings via MTD IT are receiving error messages. Our team is investigating this with urgency.

UK: MTD IT - Some customers receiving errors

Sep <var data-var='date'> 7</var>, <var data-var='time'>04:16</var> UTC Resolved - The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax. Sep <var data-var='date'> 7</var>, <var data-var='time'>04:04</var> UTC Monitoring - The ATO has implemented a fix and we are currently monitoring the results. Sep <var data-var='date'> 7</var>, <var data-var='time'>01:49</var> UTC Identified - We are aware of an issue where customers cannot file tax returns or STP Fillings to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time. We are monitoring ATO for updates and we'll update you as soon as we can.

AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services.

Sep <var data-var='date'> 2</var>, <var data-var='time'>17:53</var> UTC Resolved - HMRC have let us know that the issue with the MTD and VAT services has been resolved and they are not operating as normal. Sep <var data-var='date'> 2</var>, <var data-var='time'>14:05</var> UTC Investigating - HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority

UK: Tax - MTD and VAT unavailable

Sep <var data-var='date'> 1</var>, <var data-var='time'>07:05</var> UTC Resolved - Our team has resolved the issue impacting customers trying to send invoices, quotes and statements from Xero. All emails should be delivered, and we apologise for any inconvenience this has caused. Sep <var data-var='date'> 1</var>, <var data-var='time'>05:24</var> UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. Sep <var data-var='date'> 1</var>, <var data-var='time'>03:41</var> UTC Investigating - We are aware that customers trying to send invoices, quotes and statements from Xero are experiencing a delay in those emails being delivered. Our team is investigating this with urgency. Please note that all emails are being queued and will be sent once this issue is resolved.

Global: Invoice Emails - some invoice, quote and statement emails may be delayed

Aug <var data-var='date'>31</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>23:20</var> UTC Scheduled - We're carrying out planned maintenance that will temporarily affect AU Tax pre-lodge and prefill functions in Xero Practice Manager (XPM) from 4am to 5am on Tuesday 1 September 2026, AEST. During this time, customers will be unable to use AU Tax pre-lodge and prefill functions in XPM. We’ll provide an update once maintenance is complete and access has been restored.

AU Tax Planned Maintenance 1st September 2026

Aug <var data-var='date'>31</var>, <var data-var='time'>01:37</var> UTC Resolved - Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused. Aug <var data-var='date'>31</var>, <var data-var='time'>01:12</var> UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. Aug <var data-var='date'>30</var>, <var data-var='time'>23:50</var> UTC Identified - We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.

Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Aug <var data-var='date'>30</var>, <var data-var='time'>22:39</var> UTC Resolved - ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax. Aug <var data-var='date'>30</var>, <var data-var='time'>22:17</var> UTC Monitoring - The ATO has implemented a fix and we are currently monitoring the results. Aug <var data-var='date'>30</var>, <var data-var='time'>20:21</var> UTC Identified - We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax. This is our top priority and we will update you as soon as we can.

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Lastest published events

Degraded Performance: US Payroll (Powered by Gusto)

Degraded Performance: US Payroll (Powered by Gusto)

UK: HMRC connected services

Xero Services, Components and Regions

Recent Xero events

Degraded Performance: US Payroll (Powered by Gusto)

Degraded Performance: US Payroll (Powered by Gusto)

UK: HMRC connected services

US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero

ATO services may be unavailable

Xero Scheduled maintenance - Xero Ask Service, Xero Signing, Document Packs and the Practice Chart of Accounts Library