THIS IS A SCHEDULED EVENT May <var data-var='date'>29</var>, <var data-var='time'>22:55</var> WIB &nbsp;-&nbsp; May <var data-var='date'>30</var>, <var data-var='time'>00:05</var> WIB May <var data-var='date'>24</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Fri May 29 2026 15:55:00 GMT+0000 End Date: Fri May 29 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

Scheduled Maintenance for BPI Direct Debit

THIS IS A SCHEDULED EVENT May <var data-var='date'>29</var>, <var data-var='time'>20:55</var> - <var data-var='time'>21:35</var> WIB May <var data-var='date'>24</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Fri May 29 2026 13:55:00 GMT+0000 End Date: Fri May 29 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

May <var data-var='date'>29</var>, <var data-var='time'>03:03</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>29</var>, <var data-var='time'>02:47</var> WIB Identified - Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

DIRECT_DEBIT BPI Philippines Disruption

May <var data-var='date'>29</var>, <var data-var='time'>00:05</var> WIB Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>22:55</var> WIB In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>24</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Thu May 28 2026 15:55:00 GMT+0000 End Date: Thu May 28 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

May <var data-var='date'>28</var>, <var data-var='time'>23:29</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>28</var>, <var data-var='time'>23:04</var> WIB Identified - Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

May <var data-var='date'>28</var>, <var data-var='time'>21:35</var> WIB Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>20:55</var> WIB In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>24</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Thu May 28 2026 13:55:00 GMT+0000 End Date: Thu May 28 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

May <var data-var='date'>28</var>, <var data-var='time'>18:56</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>28</var>, <var data-var='time'>15:49</var> WIB Identified - Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Over-The-Counter ECPAY_LOAN Philippines Disruption

May <var data-var='date'>28</var>, <var data-var='time'>15:33</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>28</var>, <var data-var='time'>13:47</var> WIB Identified - Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

May <var data-var='date'>28</var>, <var data-var='time'>13:17</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>28</var>, <var data-var='time'>11:54</var> WIB Identified - Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

May <var data-var='date'>28</var>, <var data-var='time'>11:12</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>28</var>, <var data-var='time'>10:33</var> WIB Identified - Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

May <var data-var='date'>28</var>, <var data-var='time'>08:22</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>28</var>, <var data-var='time'>08:17</var> WIB Identified - Dear Valued Customers, We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 16.70% of requests in the last 15 minutes have been affected - First triggered at: 2026-05-28 08:05:12+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

EWALLET GOPAY Indonesia Disruption

May <var data-var='date'>28</var>, <var data-var='time'>07:37</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>27</var>, <var data-var='time'>22:24</var> WIB Identified - Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

May <var data-var='date'>28</var>, <var data-var='time'>03:44</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>28</var>, <var data-var='time'>03:43</var> WIB Identified - Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

EWALLET TRUEMONEY Thailand Disruption

May <var data-var='date'>28</var>, <var data-var='time'>03:37</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>28</var>, <var data-var='time'>03:27</var> WIB Identified - Dear Valued Customers, We have detected issues with OVO EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.065% of requests in the last 10 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

EWALLET OVO Indonesia Disruption

May <var data-var='date'>28</var>, <var data-var='time'>03:37</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>28</var>, <var data-var='time'>03:27</var> WIB Identified - Dear Valued Customers, We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

PAYLATER KREDIVO Indonesia Disruption

May <var data-var='date'>28</var>, <var data-var='time'>02:59</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>28</var>, <var data-var='time'>02:46</var> WIB Identified - Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

May <var data-var='date'>28</var>, <var data-var='time'>02:49</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>28</var>, <var data-var='time'>02:34</var> WIB Identified - Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.012% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

QR_CODE XENDIT Indonesia Disruption

May <var data-var='date'>28</var>, <var data-var='time'>02:35</var> WIB Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>02:30</var> WIB In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>14:17</var> WIB Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>21</var>, <var data-var='time'>13:41</var> WIB Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>20</var>, <var data-var='time'>14:24</var> WIB Scheduled - Dear Valued Merchants, We are performing a scheduled infrastructure update to our payment and webhook services at 2.30am (GMT+7) on May 28, 2026. During this brief 5-minute maintenance window, the following impacts may occur on Xendit's platform: - Webhooks Notification Delays: All notifications via webhook will experience a temporary delay. No action is required on your part. Our system will automatically queue all webhooks and process them immediately once the update is complete - Payment Request Creation: Users may receive a 500 Internal Server Error during the brief downtime on payment transactions E-Wallet, Paylater and QR Code, or transaction that created on Payments API. We recommend retrying the request after the maintenance period. Thank you for your patience as we work to improve our system's performance.

Payment and Webhook Scheduled Maintenance

May <var data-var='date'>28</var>, <var data-var='time'>00:05</var> WIB Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>22:55</var> WIB In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>24</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Wed May 27 2026 15:55:00 GMT+0000 End Date: Wed May 27 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

May <var data-var='date'>27</var>, <var data-var='time'>21:35</var> WIB Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>20:55</var> WIB In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>24</var>, <var data-var='time'>07:01</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Wed May 27 2026 13:55:00 GMT+0000 End Date: Wed May 27 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

May <var data-var='date'>27</var>, <var data-var='time'>21:13</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>27</var>, <var data-var='time'>21:05</var> WIB Identified - Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

May <var data-var='date'>27</var>, <var data-var='time'>18:06</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>27</var>, <var data-var='time'>17:50</var> WIB Identified - Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

May <var data-var='date'>27</var>, <var data-var='time'>18:00</var> WIB Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>17:00</var> WIB In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>09:31</var> WIB Scheduled - BANXICO Maintenance Window, on Wednesday, May 27, 2026 SPEI transfers will be fully unavailable for 1 hour. 3:00 a.m. to 4:00 a.m. (Mexico City time GMT-6)

Scheduled Maintenance for SPEI Payments and Payouts

May <var data-var='date'>27</var>, <var data-var='time'>16:39</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>27</var>, <var data-var='time'>15:40</var> WIB Identified - Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

May <var data-var='date'>27</var>, <var data-var='time'>15:35</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service May <var data-var='date'>27</var>, <var data-var='time'>14:55</var> WIB Identified - Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

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DIRECT_DEBIT BPI Philippines Disruption

Scheduled Maintenance for BPI Direct Debit

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Scheduled Maintenance for BPI Direct Debit

Scheduled Maintenance for BPI Direct Debit

DIRECT_DEBIT BPI Philippines Disruption

Scheduled Maintenance for BPI Direct Debit

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Scheduled Maintenance for BPI Direct Debit

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Is Xendit down?

Xendit status is DEGRADED

Components with issues

Lastest published events

DIRECT_DEBIT BPI Philippines Disruption

Scheduled Maintenance for BPI Direct Debit

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Xendit Services, Components and Regions

Recent Xendit events

Scheduled Maintenance for BPI Direct Debit

Scheduled Maintenance for BPI Direct Debit

DIRECT_DEBIT BPI Philippines Disruption

Scheduled Maintenance for BPI Direct Debit

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Scheduled Maintenance for BPI Direct Debit

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5 monitors included!