THIS IS A SCHEDULED EVENT Oct <var data-var='date'>19</var>, <var data-var='time'>20:00</var> WIB &nbsp;-&nbsp; Oct <var data-var='date'>20</var>, <var data-var='time'>10:00</var> WIB Oct <var data-var='date'> 6</var>, <var data-var='time'>14:40</var> WIB Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better. Channel Code: ECPAY_SCHOOL Start Date: Mon Oct 19 2026 21:00:00 GMT+0800 End Date: Tue Oct 20 2026 11:00:00 GMT+0800 Impact: Payments using this channel may be partially disrupted Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>19</var>, <var data-var='time'>20:00</var> WIB &nbsp;-&nbsp; Oct <var data-var='date'>20</var>, <var data-var='time'>10:00</var> WIB Oct <var data-var='date'> 6</var>, <var data-var='time'>14:40</var> WIB Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better. Channel Code: ECPAY_LOAN Start Date: Mon Oct 19 2026 21:00:00 GMT+0800 End Date: Tue Oct 20 2026 11:00:00 GMT+0800 Impact: Payments using this channel may be partially disrupted Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>17</var>, <var data-var='time'>00:45</var> - <var data-var='time'>06:00</var> WIB Oct <var data-var='date'> 2</var>, <var data-var='time'>16:45</var> WIB Scheduled - Dear Valued Merchants, Please be informed that BAY will be performing a system maintenance on October 17, 2026 from 00:45 - 06:00 A.M. (GMT+7). As such, impact to transactions on Xendit’s platform are as follows: - BAY Installment will not be available during maintenance period above Please refrain from transacting to this destination channel during this maintenance period. We apologize in advance for any inconvenience this may cause. For any further questions or inquiries, please contact our support team at: Email: help@xendit.th or LINE OA: @xendit.th Sincerely, Xendit Tech Company Limited

Announcement: Krungsri (BAY) Installment System Maintenance 17/10/2026

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>16</var>, <var data-var='time'>22:55</var> WIB &nbsp;-&nbsp; Oct <var data-var='date'>17</var>, <var data-var='time'>00:05</var> WIB Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Fri Oct 16 2026 15:55:00 GMT+0000 End Date: Fri Oct 16 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

Scheduled Maintenance for BPI Direct Debit

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>16</var>, <var data-var='time'>20:55</var> - <var data-var='time'>21:35</var> WIB Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Fri Oct 16 2026 13:55:00 GMT+0000 End Date: Fri Oct 16 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>15</var>, <var data-var='time'>22:55</var> WIB &nbsp;-&nbsp; Oct <var data-var='date'>16</var>, <var data-var='time'>00:05</var> WIB Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Thu Oct 15 2026 15:55:00 GMT+0000 End Date: Thu Oct 15 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>15</var>, <var data-var='time'>20:55</var> - <var data-var='time'>21:35</var> WIB Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Thu Oct 15 2026 13:55:00 GMT+0000 End Date: Thu Oct 15 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>14</var>, <var data-var='time'>22:55</var> WIB &nbsp;-&nbsp; Oct <var data-var='date'>15</var>, <var data-var='time'>00:05</var> WIB Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Wed Oct 14 2026 15:55:00 GMT+0000 End Date: Wed Oct 14 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>14</var>, <var data-var='time'>20:55</var> - <var data-var='time'>21:35</var> WIB Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Wed Oct 14 2026 13:55:00 GMT+0000 End Date: Wed Oct 14 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>13</var>, <var data-var='time'>22:55</var> WIB &nbsp;-&nbsp; Oct <var data-var='date'>14</var>, <var data-var='time'>00:05</var> WIB Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Tue Oct 13 2026 15:55:00 GMT+0000 End Date: Tue Oct 13 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>13</var>, <var data-var='time'>20:55</var> - <var data-var='time'>21:35</var> WIB Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Tue Oct 13 2026 13:55:00 GMT+0000 End Date: Tue Oct 13 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>12</var>, <var data-var='time'>22:55</var> WIB &nbsp;-&nbsp; Oct <var data-var='date'>13</var>, <var data-var='time'>00:05</var> WIB Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Mon Oct 12 2026 15:55:00 GMT+0000 End Date: Mon Oct 12 2026 17:05:00 GMT+0000 Impact: Linking and payments will be disrupted

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>12</var>, <var data-var='time'>20:55</var> - <var data-var='time'>21:35</var> WIB Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> WIB Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better. Start Date: Mon Oct 12 2026 13:55:00 GMT+0000 End Date: Mon Oct 12 2026 14:35:00 GMT+0000 Impact: Linking and payments will be disrupted

Oct <var data-var='date'>11</var>, <var data-var='time'>23:10</var> WIB Resolved - This incident has been resolved. Oct <var data-var='date'>11</var>, <var data-var='time'>22:50</var> WIB Identified - Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

Payouts Disruption in Philippines

Oct <var data-var='date'>11</var>, <var data-var='time'>22:51</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service Oct <var data-var='date'>11</var>, <var data-var='time'>22:24</var> WIB Identified - Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

QR_CODE LINKAJA Indonesia Disruption

Oct <var data-var='date'>11</var>, <var data-var='time'>22:46</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service Oct <var data-var='date'>11</var>, <var data-var='time'>22:45</var> WIB Identified - Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Oct <var data-var='date'>11</var>, <var data-var='time'>22:05</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service Oct <var data-var='date'>11</var>, <var data-var='time'>21:43</var> WIB Identified - Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Oct <var data-var='date'>11</var>, <var data-var='time'>21:33</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service Oct <var data-var='date'>11</var>, <var data-var='time'>21:15</var> WIB Identified - Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Oct <var data-var='date'>11</var>, <var data-var='time'>21:05</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service Oct <var data-var='date'>11</var>, <var data-var='time'>21:03</var> WIB Identified - Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Oct <var data-var='date'>11</var>, <var data-var='time'>20:12</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service Oct <var data-var='date'>11</var>, <var data-var='time'>19:53</var> WIB Identified - Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Oct <var data-var='date'>11</var>, <var data-var='time'>19:43</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service Oct <var data-var='date'>11</var>, <var data-var='time'>19:41</var> WIB Identified - Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Oct <var data-var='date'>11</var>, <var data-var='time'>19:00</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service Oct <var data-var='date'>11</var>, <var data-var='time'>18:57</var> WIB Identified - Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Oct <var data-var='date'>11</var>, <var data-var='time'>18:38</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service Oct <var data-var='date'>11</var>, <var data-var='time'>18:31</var> WIB Identified - Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Oct <var data-var='date'>11</var>, <var data-var='time'>17:25</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service Oct <var data-var='date'>11</var>, <var data-var='time'>17:12</var> WIB Identified - Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Oct <var data-var='date'>11</var>, <var data-var='time'>17:03</var> WIB Resolved - Dear Customers, This incident has been resolved. Sincerely, Xendit customer service Oct <var data-var='date'>11</var>, <var data-var='time'>12:25</var> WIB Identified - Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

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Lastest published events

Payouts Disruption in Philippines

QR_CODE LINKAJA Indonesia Disruption

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Xendit Services, Components and Regions

Recent Xendit events

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Announcement: Krungsri (BAY) Installment System Maintenance 17/10/2026

Scheduled Maintenance for BPI Direct Debit

Scheduled Maintenance for BPI Direct Debit

Scheduled Maintenance for BPI Direct Debit