Jan <var data-var='date'>20</var>, <var data-var='time'>16:50</var> GMT Resolved - The incident has been fully resolved Jan <var data-var='date'>20</var>, <var data-var='time'>16:47</var> GMT Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>20</var>, <var data-var='time'>16:30</var> GMT Monitoring - A fix has been implemented and we are monitoring the results Jan <var data-var='date'>20</var>, <var data-var='time'>16:15</var> GMT Investigating - Our backend team is aware of the issue and are investigating further

Academy Degradation

Oct <var data-var='date'>15</var>, <var data-var='time'>23:21</var> BST Resolved - This incident has been resolved. Oct <var data-var='date'>15</var>, <var data-var='time'>23:21</var> BST Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>15</var>, <var data-var='time'>20:11</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>15</var>, <var data-var='time'>20:05</var> BST Identified - We have identified the cause of the issue. You may see some errors persist or degraded site performance while we are working towards a solution. Oct <var data-var='date'>15</var>, <var data-var='time'>19:57</var> BST Investigating - We are currently experiencing an outage with the platform and our backend team is investigating the issue.

Site Outage

Sep <var data-var='date'>26</var>, <var data-var='time'>17:30</var> BST Resolved - This issue is now resolved and SCORM module statuses are syncing as expected. Sep <var data-var='date'>26</var>, <var data-var='time'>17:29</var> BST Update - This issue is now resolved and SCORM module statuses are syncing as expected. Sep <var data-var='date'>26</var>, <var data-var='time'>16:35</var> BST Investigating - We are currently investigating reports of delays with SCORM module statuses syncing to WorkRamp after learner completion.

SCORM Module Completion Status Delays

Sep <var data-var='date'> 8</var>, <var data-var='time'>20:25</var> BST Resolved - This incident has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:46</var> BST Monitoring - Omni Analytics has implemented a fix and is monitoring the progress. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:16</var> BST Update - We are continuing to investigate this issue. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:14</var> BST Investigating - Analytics Studio is down due to an outage with Omni Analytics. Omni has identified the source of the issue and is working on a fix. More information can be found on their status page at https://status.omniapp.co/

Analytics Studio Outage Caused by Omni Analytics

Sep <var data-var='date'> 3</var>, <var data-var='time'>18:27</var> BST Resolved - This incident has now been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:26</var> BST Investigating - We are currently investigating reports of platform slowness and errors within the Employee and Customer Learning Cloud.

Platform Degraded Performance

Aug <var data-var='date'>12</var>, <var data-var='time'>16:51</var> BST Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>15:28</var> BST Investigating - We are currently investigating an issue with errors when loading reports from the Report Builder. This is limited to customers in the EU.

EU Reporting Errors

Aug <var data-var='date'> 8</var>, <var data-var='time'>18:04</var> BST Resolved - The issue has been resolved and the Admin Console content search is now working as expected. Aug <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> BST Identified - The issue has been identified and a fix is being applied. Aug <var data-var='date'> 8</var>, <var data-var='time'>17:21</var> BST Investigating - We are currently investigating an issue with the content search in the Admin Console returning no results.

Admin Console Search Issues

Jun <var data-var='date'>12</var>, <var data-var='time'>22:05</var> BST Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>19:35</var> BST Investigating - Our marketing host Kinsta is currently experiencing site issues which leads to an error page on workramp.com. All WorkRamp services are currently functional and you can find the login page at app.workramp.com/login or through your company domain.

workramp.com site error

Jun <var data-var='date'>10</var>, <var data-var='time'>21:17</var> BST Resolved - Admins receiving a "Sorry, an error occurred" message when working in the Admin console.

Admin Console Errors

Nov <var data-var='date'>15</var>, <var data-var='time'>21:52</var> GMT Resolved - This incident has been resolved. Nov <var data-var='date'>15</var>, <var data-var='time'>19:47</var> GMT Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>15</var>, <var data-var='time'>15:30</var> GMT Investigating - We are experiencing degraded performances in the employee learning cloud which is leading an error when publishing Guides.

Degraded Performance in Employee Learning Cloud

Aug <var data-var='date'>16</var>, <var data-var='time'>16:28</var> BST Resolved - This incident has been resolved. Aug <var data-var='date'>16</var>, <var data-var='time'>14:56</var> BST Monitoring - The site is up and running and we are monitoring the results. Aug <var data-var='date'>16</var>, <var data-var='time'>14:53</var> BST Investigating - We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

Platform Outage

Apr <var data-var='date'> 5</var>, <var data-var='time'>22:47</var> BST Resolved - This incident has been resolved. Apr <var data-var='date'> 5</var>, <var data-var='time'>22:19</var> BST Monitoring - We have now deployed a fix and are monitoring the results. Apr <var data-var='date'> 5</var>, <var data-var='time'>21:30</var> BST Identified - Our backend team is working on resolving the intermittent error. We expect full platform stability soon. Apr <var data-var='date'> 5</var>, <var data-var='time'>21:25</var> BST Investigating - We are aware of an issue with our platform intermittently producing a generic errors.

Degraded Platform Performance

Apr <var data-var='date'> 2</var>, <var data-var='time'>20:01</var> BST Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:44</var> BST Monitoring - The platform is back up and running, however our team is still monitoring the stability of the platform's performance. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:20</var> BST Identified - Our team has identified a possible cause for the outage and are working on a solution. Apr <var data-var='date'> 2</var>, <var data-var='time'>16:35</var> BST Investigating - We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue. Apr <var data-var='date'> 2</var>, <var data-var='time'>16:33</var> BST Identified - Our team has identified that there is a service outage on our Employee and Customer Learning Cloud.

Feb <var data-var='date'>16</var>, <var data-var='time'>20:01</var> GMT Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>19:53</var> GMT Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>16</var>, <var data-var='time'>19:28</var> GMT Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>16</var>, <var data-var='time'>19:20</var> GMT Investigating - We are currently investigating this issue.

EU Instance Outage

Nov <var data-var='date'>25</var>, <var data-var='time'>15:02</var> GMT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>25</var>, <var data-var='time'>13:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>20</var>, <var data-var='time'>20:49</var> GMT Scheduled - We will be undergoing a database maintenance. The application will not be accessible for roughly 3 hours. Please email support@workramp.com if you have any questions.

Database Maintence

Nov <var data-var='date'>15</var>, <var data-var='time'>23:15</var> GMT Resolved - A solution has been put in place and the platform is functioning stably. Nov <var data-var='date'>15</var>, <var data-var='time'>22:59</var> GMT Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>15</var>, <var data-var='time'>22:23</var> GMT Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>15</var>, <var data-var='time'>22:05</var> GMT Identified - While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again. Nov <var data-var='date'>15</var>, <var data-var='time'>21:52</var> GMT Monitoring - Our team has restored platform functions and are monitoring the backend impact. Nov <var data-var='date'>15</var>, <var data-var='time'>21:43</var> GMT Investigating - There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.

Oct <var data-var='date'>31</var>, <var data-var='time'>21:40</var> GMT Resolved - The error is now resolved and all systems are functional. Oct <var data-var='date'>31</var>, <var data-var='time'>21:39</var> GMT Identified - WorkRamp pages are loading again but we are still identifying the cause of the original error. Oct <var data-var='date'>31</var>, <var data-var='time'>21:37</var> GMT Investigating - Users are currently seeing a generic "Sorry, an error occurred." message when trying to access any WorkRamp pages.

Oct <var data-var='date'>18</var>, <var data-var='time'>16:52</var> BST Resolved - This incident has been resolved. Oct <var data-var='date'>18</var>, <var data-var='time'>15:49</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>18</var>, <var data-var='time'>14:51</var> BST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>18</var>, <var data-var='time'>14:02</var> BST Investigating - There is a backup of backend processes causing a delay in certain actions in the platform.

Degraded Website Performance

Aug <var data-var='date'>31</var>, <var data-var='time'>20:30</var> BST Resolved - Due to a backup of some platform processes, some functions, such as Guide publishing or emails being sent out from the platform, are seeing delays from 30 minutes to 1 hour.

Degraded Performance for Some Features

May <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>00:09</var> BST Scheduled - On Sunday 5/7, we have a planned infrastructure update which will last roughly 1 hour. You may see a small service disruption during this time. If you have any questions, please reach out to WorkRamp Support (support@workramp.com).

Infrastructure Updates

Mar <var data-var='date'>10</var>, <var data-var='time'>01:00</var> GMT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>19:02</var> GMT Monitoring - SCORM modules are loading normally again. We are monitoring this to confirm it is no longer an issue. Mar <var data-var='date'> 9</var>, <var data-var='time'>18:39</var> GMT Investigating - The service provider we use to manage our SCORM modules, SCORM Cloud, is experiencing some technical difficulties. This causes users to see a blank page when navigating into a SCORM module.

SCORM Modules Presenting a Blank Page

Dec <var data-var='date'>30</var>, <var data-var='time'>00:37</var> GMT Resolved - This incident has been resolved. Dec <var data-var='date'>30</var>, <var data-var='time'>00:09</var> GMT Monitoring - A fix for this has been implemented and we are monitoring the results. Dec <var data-var='date'>30</var>, <var data-var='time'>00:00</var> GMT Identified - Our backend team has identified the issue and are working on a fix for this. Dec <var data-var='date'>29</var>, <var data-var='time'>16:00</var> GMT Investigating - Some emails, such as report CSVs, assignment emails, password reset emails, aren't being sent out from the platform.

Some Emails Aren't Being Sent from the Platform

Nov <var data-var='date'>18</var>, <var data-var='time'>20:30</var> GMT Resolved - Platform loading issues, which may cause a browser timeout error. This was roughly a 10 minute outage.

Nov <var data-var='date'>16</var>, <var data-var='time'>00:16</var> GMT Resolved - Fix is confirmed and stable. Nov <var data-var='date'>16</var>, <var data-var='time'>00:08</var> GMT Monitoring - A fix for this has been released. Nov <var data-var='date'>15</var>, <var data-var='time'>22:59</var> GMT Identified - Our team has identified a fix and are working on getting the fix ready. Nov <var data-var='date'>15</var>, <var data-var='time'>22:40</var> GMT Investigating - Some Admins are seeing a "Sorry, an error occurred" message when in the Admin console.

Admin Console Error

Nov <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> GMT Resolved - Due to Wordpress maintenance, the http://www.workramp.com/ and http://blog.workramp.com/ pages were down for 2-3 minutes but was restored once the maintenance was completed.

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Lastest published events

Academy Degradation

Site Outage

SCORM Module Completion Status Delays

WorkRamp Services, Components and Regions

Recent WorkRamp events

Academy Degradation

Site Outage

SCORM Module Completion Status Delays

Analytics Studio Outage Caused by Omni Analytics

Platform Degraded Performance

EU Reporting Errors