May <var data-var='date'>21</var>, <var data-var='time'>05:20</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to complete this by the end of next week. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. May <var data-var='date'>21</var>, <var data-var='time'>04:56</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. May <var data-var='date'>21</var>, <var data-var='time'>03:51</var> PDT Identified - We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available. May <var data-var='date'>21</var>, <var data-var='time'>02:04</var> PDT Investigating - We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.

Audit Log Streaming Service Degradation

May <var data-var='date'>18</var>, <var data-var='time'>11:06</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should now be able to use Deployments, RLCM, and the Developer API MCP and may retry any failed operations as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. May <var data-var='date'>18</var>, <var data-var='time'>10:55</var> PDT Monitoring - We have deployed a fix for the issue and are monitoring the platform as it recovers. May <var data-var='date'>18</var>, <var data-var='time'>10:45</var> PDT Update - We are continuing to work on a fix for the issue and will provide additional updates as soon as they are available. May <var data-var='date'>18</var>, <var data-var='time'>09:03</var> PDT Identified - We are currently investigating an issue affecting Deployments, Recipe Lifecycle Management (RLCM), and the Developer API MCP. Customers may observe a "No such file or directory" error when attempting to deploy recipes or RLCM manifests, or use tools from the Developer API MCP. We will share additional information as soon as it is available.

Degraded performance for Deployments, RLCM, and the Developer API MCP

May <var data-var='date'>13</var>, <var data-var='time'>00:55</var> PDT Resolved - On May 13, 2026, between approximately 09:55 AM and 10:45 AM UTC, the Workato platform experienced a degradation in its custom SDK service. Customers may have encountered errors in the Custom SDK and Snippets by Workato actions. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Ongoing Issue

May <var data-var='date'> 8</var>, <var data-var='time'>12:13</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should no longer see 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. May <var data-var='date'> 8</var>, <var data-var='time'>03:23</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 8</var>, <var data-var='time'>00:52</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 8</var>, <var data-var='time'>00:14</var> PDT Monitoring - Starting May 8, 2026 at 1:59 AM UTC, customers may have encountered 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. This is related to an ongoing incident with our underlying cloud infrastructure provider, AWS. We are actively monitoring the situation and will provide further updates shortly.

Platform Service Disruption

May <var data-var='date'> 7</var>, <var data-var='time'>21:23</var> PDT Resolved - Workato Go access has been restored and knowledge base creation and retrieval are functioning as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. May <var data-var='date'> 7</var>, <var data-var='time'>19:55</var> PDT Identified - We are continuing to investigate the issue affecting Workato Go, which is related to an ongoing incident with AWS. The following capabilities are currently impacted: - Access to Workato Go is unavailable - Knowledge base creation is impacted as ingestion services are currently down - Knowledge base retrieval is unavailable; data from configured knowledge bases cannot be retrieved until this issue is resolved We are actively monitoring the situation and will provide further updates. Reference: AWS Service Health Dashboard – https://health.aws.amazon.com/health/status May <var data-var='date'> 7</var>, <var data-var='time'>18:20</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'> 7</var>, <var data-var='time'>18:17</var> PDT Investigating - We are currently investigating an issue affecting access to Workato Go. Some users may experience difficulties loading the application. Our team is actively working to restore full access and will provide updates as the situation develops.

Workato Go Service Disruption

Apr <var data-var='date'>30</var>, <var data-var='time'>12:36</var> PDT Resolved - The issue has been fixed and customers should now be able to access the Conversations page. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Apr <var data-var='date'>30</var>, <var data-var='time'>09:19</var> PDT Identified - We have identified an issue where users are unable to view the Conversations page and may encounter a server error. We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.

Unable to View Conversations Page

Apr <var data-var='date'>29</var>, <var data-var='time'>10:30</var> PDT Resolved - On April 29, 2026, between approximately 12:20 PM and 05:00 PM UTC, the Workato platform experienced a degradation with Workato Genies. Customers may observed that Genies did not fetch results from Knowledge Bases leading to inaccurate responses from Genies. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Genies Unable to Retrieve Results from Knowledge Bases

Apr <var data-var='date'>28</var>, <var data-var='time'>12:18</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should no longer see Internal Errors when using the upload action. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Apr <var data-var='date'>28</var>, <var data-var='time'>11:41</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Apr <var data-var='date'>28</var>, <var data-var='time'>10:43</var> PDT Update - Remediation steps for the Salesforce connector issue are currently in progress. We will provide an update as soon as it is available. Apr <var data-var='date'>28</var>, <var data-var='time'>07:07</var> PDT Identified - We have identified an issue with the Salesforce connector. Customers may encounter Internal Errors when using the upload action. We are actively working on remediation and will share additional information as soon as it is available.

Salesforce Upload Action Failure

Apr <var data-var='date'>28</var>, <var data-var='time'>02:00</var> PDT Resolved - Between April 28, 2026 at 9:20 AM UTC and May 12, 2026 at 8:55 AM UTC, the Workato platform experienced an issue with Audit Log streaming. Customers with Audit Log streaming configured may have observed that admin audit log events were not delivered to their configured destinations. The issue has been resolved and Audit Log streaming is now functioning normally. Our team is currently working on delivering the affected events to their configured destinations and aims to have this completed by the end of next week. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Apr <var data-var='date'>27</var>, <var data-var='time'>17:00</var> PDT Resolved - On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation with Knowledge Bases. Customers may observed that Workato Genies did not respond to user queries. Users may also have observed "Assign task to Genie" actions failing with an "AI didn't respond in time" error message. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Workato Genie and Go Search Response Degradation

Apr <var data-var='date'>27</var>, <var data-var='time'>15:00</var> PDT Resolved - On April 27, 2026, between approximately 09:00 AM and 6:30 PM UTC, customers may have observed Workato Genies responding with in a JSON format instead of the expected formatting. The issue has now been resolved, and Workato Genies should now respond in the correct format. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Workato Genie Response Format Change

Apr <var data-var='date'>20</var>, <var data-var='time'>11:27</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Customers may now resume project updates without accidentally creating a Workflow App. We are continuing to revert the affected projects to their original state; this remediation will be completed incrementally over the next few working days. We will post a follow-up update once the revert process is complete. If you continue to experience any issues, please contact Workato Support at support.workato.com. Apr <var data-var='date'>20</var>, <var data-var='time'>02:50</var> PDT Monitoring - We have identified an issue where updating a project (such as renaming) also converted it into a Workflow App project. Affected customers may also see a "Workflow App project was created" entry in their Activity Logs. A fix has been deployed to prevent this from occurring. We are now working on reverting the affected projects to their original state. No data loss or disruption to existing recipes or jobs has occurred

Projects converting to Workflow App projects on update

Apr <var data-var='date'>17</var>, <var data-var='time'>09:46</var> PDT Resolved - After further monitoring, this issue is now considered resolved, and customers should no longer experience "502 Bad Gateway" errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Apr <var data-var='date'>17</var>, <var data-var='time'>08:32</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Apr <var data-var='date'>17</var>, <var data-var='time'>07:38</var> PDT Investigating - We have identified an issue affecting our database connectors. Customers may observe database connector actions/triggers failing with the error message "502 Bad Gateway". We are actively working on remediation steps. We will share additional information as soon as it is available.

Database Connectors Connector Errors

Mar <var data-var='date'>30</var>, <var data-var='time'>12:40</var> PDT Resolved - After further monitoring, this issue is now considered resolved, and customers should no longer experience any internal errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Mar <var data-var='date'>30</var>, <var data-var='time'>12:21</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Mar <var data-var='date'>30</var>, <var data-var='time'>09:39</var> PDT Identified - We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.

Message template by Workato actions generate Internal Errrors

Mar <var data-var='date'>26</var>, <var data-var='time'>17:01</var> PDT Resolved - The issue has been resolved and customers should now be able to use VUA to establish connections for MCP servers and Genies. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Mar <var data-var='date'>26</var>, <var data-var='time'>16:32</var> PDT Identified - We have identified the underlying cause of an issue impacting Verified User Access (VUA) app connections and are actively working on remediation. Customers may encounter a "Failed to establish connection" error when attempting to connect apps (such as Google Drive, Gmail, Salesforce, or other OAuth-based connectors) through MCP servers or Genies using Verified User Access. We will share additional information as soon as it is available.

VUA app connections failing for MCP and Genies

Mar <var data-var='date'>19</var>, <var data-var='time'>11:36</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>06:41</var> PDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>19</var>, <var data-var='time'>03:53</var> PDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>19</var>, <var data-var='time'>03:53</var> PDT Identified - We are investigating an issue impacting the Workato Agent Studio Knowledge Bases. Customers may encounter "405 Method Not Allowed" errors when accessing document content. We have identified the underlying cause and are actively working on remediation. We will share additional updates as soon as they are available.

Workato Agent Studio Knowledge Base issue

Mar <var data-var='date'>12</var>, <var data-var='time'>06:57</var> PDT Resolved - After further monitoring, we have confirmed that this issue is fully resolved. Customers can now access FileStorage via the sidebar as expected. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you continue to experience any issues. Mar <var data-var='date'>12</var>, <var data-var='time'>06:02</var> PDT Monitoring - The fix has been deployed. We are monitoring to confirm the issue is fully resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>05:05</var> PDT Update - A fix has been prepared and our team is working to release it as soon as possible. We will provide an update once the fix is deployed. Mar <var data-var='date'>12</var>, <var data-var='time'>02:37</var> PDT Update - We are continuing to work on a fix for this issue. We will share additional information as soon as it is available. Mar <var data-var='date'>12</var>, <var data-var='time'>01:11</var> PDT Identified - We have identified an issue affecting the FileStorage tool in the Workspace UI. Customers navigating to FileStorage via the sidebar may encounter an "Oops! That page doesn't exist" error. The root cause has been identified and a fix is in progress. As a workaround, customers can access FileStorage directly at https://app.workato.com/files/management. We will share additional information as soon as it is available.

FileStorage Page Navigation Issue

Mar <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> PDT Resolved - On March 09, 2026, between approximately 15:00 UTC and 16:05 UTC, the Workato platform experienced a degradation in its Connector SDK service. Customers may have experienced "failed to open TCP connection" error in SDK connector actions. Any failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Connector SDK Performance Degradation

Feb <var data-var='date'>20</var>, <var data-var='time'>10:49</var> PST Resolved - After further monitoring, this issue is now considered resolved. Customers who experienced an error while creating new connections or reconnecting inactive ones can reconnect now. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Feb <var data-var='date'>20</var>, <var data-var='time'>10:21</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Feb <var data-var='date'>20</var>, <var data-var='time'>09:40</var> PST Update - Remediation steps for the SurveyMonkey connection issue are currently in progress. We will provide an update as soon as it is available. Feb <var data-var='date'>20</var>, <var data-var='time'>08:04</var> PST Update - We are continuing to work on resolving the SurveyMonkey connection issue. We will provide an update shortly. Feb <var data-var='date'>20</var>, <var data-var='time'>06:21</var> PST Identified - We have identified the underlying cause of the issue affecting the SurveyMonkey connection and are actively working on remediation. Customers may be unable to create new connections or reconnect inactive ones, and will not be able to start recipes. However, any ongoing recipes will remain unaffected. We will share additional information as soon as it is available.

SurveyMonkey connection issue

Feb <var data-var='date'>20</var>, <var data-var='time'>03:47</var> PST Resolved - After further monitoring, the issue is now considered resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>02:58</var> PST Monitoring - The fix has been applied and we are currently monitoring the system. We will provide an update shortly. Feb <var data-var='date'>20</var>, <var data-var='time'>02:52</var> PST Update - We are continuing to work on a fix for this issue. We will provide an update shortly. Feb <var data-var='date'>19</var>, <var data-var='time'>22:44</var> PST Identified - We have identified an issue with the Tradeshift connector. We are actively working on remediation and will share additional information as soon as it is available.

Tradeshift Connector Errors

Feb <var data-var='date'>17</var>, <var data-var='time'>08:31</var> PST Resolved - After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event. Feb <var data-var='date'>17</var>, <var data-var='time'>07:48</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Feb <var data-var='date'>17</var>, <var data-var='time'>06:23</var> PST Investigating - We are investigating an issue impacting the On-Prem service. We will share additional information as soon as it is available.

On-Prem Service Degradation

Feb <var data-var='date'>17</var>, <var data-var='time'>06:00</var> PST Resolved - Between February 17, 2026 at 2:04 PM UTC and February 18, 2026 at 5:47 AM UTC, the Workato platform experienced an issue with the Genie service. Customers using Genie may have intermittently received responses referencing the current time instead of the expected response to their query. The issue has been resolved and Genie is now responding normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Workato Genie Performance Degradation

Feb <var data-var='date'>12</var>, <var data-var='time'>07:30</var> PST Resolved - On February 12, 2026, between approximately 03:22 PM and 08:12 PM UTC, the Workato platform experienced a degradation in its Genie services utilizing OpenAI LLM. Customers may have experienced genie response being returned as unformatted text. The issue has now been resolved, and customers should no longer be seeing unformatted responses from Genies. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Workato Genie Performance Degradation with OpenAI LLM

Feb <var data-var='date'>10</var>, <var data-var='time'>15:47</var> PST Resolved - After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event. Feb <var data-var='date'>10</var>, <var data-var='time'>14:36</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Feb <var data-var='date'>10</var>, <var data-var='time'>13:33</var> PST Identified - We have identified the underlying cause of the issue affecting Workato services and are actively working on remediation. Customers may observe job failures with "Internal Error" messages, job processing delays due to missing polls, API platform request errors, and failures when starting recipes.

Workato Services Degradation

Feb <var data-var='date'> 5</var>, <var data-var='time'>16:53</var> PST Resolved - After further monitoring, this issue is now considered resolved. Customers may no longer encounter deployments or package exports failing to complete. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Feb <var data-var='date'> 5</var>, <var data-var='time'>16:38</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. Deployments and Recipe Lifecycle Management (RLCM) service should be up and running now. We are continuing to monitor the platform as it recovers. Feb <var data-var='date'> 5</var>, <var data-var='time'>16:17</var> PST Identified - We have identified the underlying cause of the issue and are actively working on remediation. We will share more information as soon as it is available. Feb <var data-var='date'> 5</var>, <var data-var='time'>15:39</var> PST Investigating - We are investigating an issue impacting Deployments and Recipe Lifecycle Management (RLCM). Customers may encounter deployments or package exports failing to complete. We will share additional information as soon as it is available.

Is Workato US down?

Workato US status is UP

Lastest published events

Audit Log Streaming Service Degradation

Degraded performance for Deployments, RLCM, and the Developer API MCP

Ongoing Issue

Workato US Services, Components and Regions

Recent Workato US events

Audit Log Streaming Service Degradation

Degraded performance for Deployments, RLCM, and the Developer API MCP

Ongoing Issue

Platform Service Disruption

Workato Go Service Disruption

Unable to View Conversations Page

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Is Workato US down?

Workato US status is UP

Lastest published events

Audit Log Streaming Service Degradation

Degraded performance for Deployments, RLCM, and the Developer API MCP

Ongoing Issue

Workato US Services, Components and Regions

Recent Workato US events

Audit Log Streaming Service Degradation

Degraded performance for Deployments, RLCM, and the Developer API MCP

Ongoing Issue

Platform Service Disruption

Workato Go Service Disruption

Unable to View Conversations Page

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!