Sep <var data-var='date'>30</var>, <var data-var='time'>14:39</var> PDT Resolved - Our team has implemented a fix and this issue is now considered resolved. Customers that experienced job failures may repeat jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Sep <var data-var='date'>30</var>, <var data-var='time'>12:10</var> PDT Identified - The issue has been identified and a fix is being implemented.

Errors in Databricks connector for Azure-hosted accounts

Sep <var data-var='date'>21</var>, <var data-var='time'>02:00</var> PDT Resolved - Between approximately 09:00 AM UTC on September 21 and 02:57 PM UTC on September 23, 2026, the Workato platform experienced an intermittent performance degradation in Workato FileStorage. In addition to the Workato FileStorage connector, features that use FileStorage internally were also affected. These include SQL Collection, Data Tables, PDF Tools, API Platform, data transformations, and some database connector actions, such as Snowflake file uploads. Customers may have observed these steps taking longer than usual to complete, and some recipe jobs may have failed with timeout errors. The issue has been resolved. Failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Workato FileStorage Performance Degradation

Sep <var data-var='date'>16</var>, <var data-var='time'>23:59</var> PDT Resolved - After further monitoring, this issue is now considered resolved, and customers should no longer encounter errors when completing deployments. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Sep <var data-var='date'>16</var>, <var data-var='time'>23:09</var> PDT Monitoring - We have deployed a fix and are seeing improvement. We are continuing to monitor the platform to confirm deployments are completing normally. We will share additional information as soon as it is available. Sep <var data-var='date'>16</var>, <var data-var='time'>17:21</var> PDT Update - We are continuing to investigate a fix for this issue and will share additional information as soon as it is available. Sep <var data-var='date'>16</var>, <var data-var='time'>15:52</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. We will share further updates soon. Sep <var data-var='date'>16</var>, <var data-var='time'>14:50</var> PDT Investigating - We are investigating an issue impacting Deployments and Recipe Lifecycle Management (RLCM). Customers may encounter errors preventing them from completing a deployment. We will share additional information as soon as it is available.

Deployments and RLCM Performance Degradation

Sep <var data-var='date'>16</var>, <var data-var='time'>10:20</var> PDT Resolved - Salesforce has completed recovery of its platform and the Salesforce connector, including actions and triggers, should no longer experience any errors. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Sep <var data-var='date'>16</var>, <var data-var='time'>04:15</var> PDT Monitoring - We are continuing to monitor Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available. Sep <var data-var='date'>16</var>, <var data-var='time'>02:28</var> PDT Identified - We have identified an issue affecting Workato's Salesforce connector. Customers may observe errors (such as "503 Service Unavailable") in Salesforce actions, recipe job failures, and delays in Salesforce-triggered jobs. This is caused by an ongoing Salesforce service disruption affecting multiple instances across all regions. We are actively monitoring Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.

Salesforce Connector Performance Degradation

Sep <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> PDT Resolved - Between approximately 12:18 PM UTC on September 7 and 12:13 PM UTC on September 9, 2026, the Workato platform experienced a performance degradation affecting the Box connector. Customers may have observed missed or delayed trigger events in recipes using the Box New File, New CSV File, or New/Updated CSV File triggers, caused by an error in event-filtering logic. Recipes that reached the consecutive trigger error threshold may have been stopped automatically. The issue has been resolved and the Box connector is operating as expected. Any stopped recipes may be restarted as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Box Connector Performance Degradation

Sep <var data-var='date'> 1</var>, <var data-var='time'>21:15</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>18:40</var> PDT Update - Recipes using the QuickBooks Online connector continue to encounter errors. This continues to track the external service provider's ongoing API degradation, and the provider has reported that a fix is in deployment on their side. We will keep this incident open and continue monitoring until connector error rates return to normal levels. Sep <var data-var='date'> 1</var>, <var data-var='time'>15:58</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Sep <var data-var='date'> 1</var>, <var data-var='time'>15:11</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. Workato's QuickBooks Online connector is experiencing issues owing to the external service provider's API degradation. Sep <var data-var='date'> 1</var>, <var data-var='time'>15:05</var> PDT Investigating - We are currently investigating issues related to Workato's QuickBooks Online connector. Customers may observe errors in QuickBooks Online actions, while triggers may experience delays in job creation. We will share additional information as soon as it is available.

QuickBooks Online Connector Errors

Aug <var data-var='date'>19</var>, <var data-var='time'>14:48</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should no longer encounter errors when renaming or moving projects and folders. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Aug <var data-var='date'>19</var>, <var data-var='time'>13:27</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Aug <var data-var='date'>19</var>, <var data-var='time'>10:44</var> PDT Update - A fix has been prepared, and our team is working to release it as soon as possible. We will provide an update once the fix is deployed. Aug <var data-var='date'>19</var>, <var data-var='time'>08:24</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. Aug <var data-var='date'>19</var>, <var data-var='time'>03:42</var> PDT Investigating - We are investigating an issue impacting projects and folders. Customers may encounter errors when renaming or moving them. Users who are the workspace owner are not affected and can perform these actions in the meantime. We will share additional information as soon as it is available.

Unable to Rename or Move Projects and Folders

Aug <var data-var='date'>12</var>, <var data-var='time'>06:30</var> PDT Resolved - Between August 12, 2026 and August 16, 2026, the Workato platform experienced a performance degradation affecting the Salesforce connector. Customers may have observed errors in recipes due to missing field mappings for custom object relationships from the Related Object picklist. The issue has been resolved. Customers that updated their recipes to work around this may revert to the previous version if needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Aug <var data-var='date'> 5</var>, <var data-var='time'>22:04</var> PDT Resolved - AIRO knowledge responses have returned to normal operation. If you encounter any issues, please contact Workato Support at https://support.workato.com Aug <var data-var='date'> 5</var>, <var data-var='time'>21:42</var> PDT Investigating - Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.

Degraded AIRO knowledge responses

Aug <var data-var='date'> 4</var>, <var data-var='time'>10:11</var> PDT Resolved - After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com. Aug <var data-var='date'> 4</var>, <var data-var='time'>09:45</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Aug <var data-var='date'> 4</var>, <var data-var='time'>07:09</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. Aug <var data-var='date'> 4</var>, <var data-var='time'>03:02</var> PDT Investigating - We are investigating an issue impacting the Genie conversation page. Customers may experience delays when viewing new chat messages and conversations in their conversation history. We will share additional information as soon as it is available.

Delays in Genie conversation history

Jul <var data-var='date'>24</var>, <var data-var='time'>09:26</var> PDT Resolved - After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jul <var data-var='date'>24</var>, <var data-var='time'>09:04</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Jul <var data-var='date'>24</var>, <var data-var='time'>05:34</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. Jul <var data-var='date'>24</var>, <var data-var='time'>03:12</var> PDT Investigating - We are investigating an issue impacting Slack app creation. Customers may encounter errors or be unable to complete setup when creating new Slack apps. We will share additional information as soon as it is available.

Issue with Slack App Creation

Jul <var data-var='date'>16</var>, <var data-var='time'>00:00</var> PDT Resolved - On July 16, 2026, between approximately 07:17 AM and 07:35 AM UTC, the Workato platform experienced two brief periods of service degradation affecting the API platform, developer and embedded API services, the web interface, and recipe trigger polling. Customers may have observed errors in API platform requests, developer and embedded API requests, and UI requests, and some recipe trigger polls may have failed. The issue has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Workato Service Degradation

Jul <var data-var='date'>15</var>, <var data-var='time'>04:30</var> PDT Resolved - Between July 15, 2026, 11:16 AM UTC and July 20, 2026, 1:37 PM UTC, some recipe jobs that had been paused (waiting) for an extended period failed with an internal error when they resumed and called a recipe function. Affected jobs completed with an internal error instead of running successfully. A fix has been deployed and jobs are now processing normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Recipe job execution errors

Jul <var data-var='date'>13</var>, <var data-var='time'>22:11</var> PDT Resolved - The issue affecting www.workato.com has been resolved and the site is now available. Jul <var data-var='date'>13</var>, <var data-var='time'>20:27</var> PDT Investigating - We're aware that www.workato.com is currently unavailable and our team is actively investigating the issue. We will share additional information as soon as it is available. app.workato.com remains available and is not affected.

www.workato.com Unavailability

Jul <var data-var='date'> 1</var>, <var data-var='time'>07:07</var> PDT Resolved - After further monitoring, this issue is now considered resolved. For Copilot, customers can simply resubmit their requests. For AI by Workato, customers who experienced "429 Too Many Requests" may need to repeat the affected jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jul <var data-var='date'> 1</var>, <var data-var='time'>06:38</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Jul <var data-var='date'> 1</var>, <var data-var='time'>05:58</var> PDT Investigating - We are investigating an issue impacting Copilot and AI by Workato. Customers may encounter errors such as "An error occurred during generation. Please try again" or "429 Too Many Requests". We will share additional information as soon as it is available.

Issues with Copilot and AI by Workato

Jun <var data-var='date'>18</var>, <var data-var='time'>05:39</var> PDT Resolved - On June 18, 2026, between approximately 12:39 PM and 1:08 PM UTC, Workato GO experienced intermittent unavailability. During this window, users may have been unable to load the application or sign in, and some requests may have returned errors. The issue was caused by a degradation in a backend service supporting Workato GO and has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Workato GO Service Disruption

Jun <var data-var='date'>17</var>, <var data-var='time'>10:44</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jun <var data-var='date'>17</var>, <var data-var='time'>08:36</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Jun <var data-var='date'>17</var>, <var data-var='time'>06:39</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. Jun <var data-var='date'>17</var>, <var data-var='time'>05:14</var> PDT Investigating - We are currently investigating an issue affecting Workato Genies, where Genies are experiencing delays in responding to user queries. We will share additional information as soon as it is available.

Workato Genies Delays in Responding

Jun <var data-var='date'>17</var>, <var data-var='time'>10:27</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Event Streams is now operational and users should be able to publish events. Any failed publishes may be retried as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jun <var data-var='date'>17</var>, <var data-var='time'>10:16</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Jun <var data-var='date'>17</var>, <var data-var='time'>10:00</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. We will share additional updates as soon as they are available. Jun <var data-var='date'>17</var>, <var data-var='time'>09:56</var> PDT Investigating - We are investigating an issue impacting Event Streams. (Customers may be unable to publish events to event streams.) We will share additional information as soon as it is available.

Event Streams Performance Degradation

Jun <var data-var='date'>16</var>, <var data-var='time'>09:34</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers that experienced Workato Genies not responding may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jun <var data-var='date'>16</var>, <var data-var='time'>09:26</var> PDT Monitoring - Workato Genies should now be responding to user queries normally. We are continuing to monitor the platform as it recovers. Jun <var data-var='date'>16</var>, <var data-var='time'>09:23</var> PDT Investigating - We are currently investigating an issue affecting Workato Genies, where genies are unable to respond to user queries. We will share additional information as soon as it is available.

Workato Genies Not Responding

Jun <var data-var='date'>10</var>, <var data-var='time'>22:23</var> PDT Resolved - This issue has been resolved. Customers who experienced errors or delays when interacting with Genies should find that conversations are working as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jun <var data-var='date'>10</var>, <var data-var='time'>20:20</var> PDT Investigating - We are investigating an issue impacting Workato Genies. Customers may encounter errors or experience delays when interacting with Genies. We will share additional information as soon as it is available.

Issue with Genie Conversations

Jun <var data-var='date'> 4</var>, <var data-var='time'>13:52</var> PDT Resolved - After further monitoring, this issue is now considered resolved, and customers should no longer see job failures. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jun <var data-var='date'> 4</var>, <var data-var='time'>12:43</var> PDT Monitoring - Our team has identified the issue and taken steps to remediate it. We are seeing improvement and continuing to monitor the platform as it recovers. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:48</var> PDT Investigating - We are investigating an issue impacting the Workday connector Get Report action. Customers using this action may encounter job error and recipe failures. We will share additional information as soon as it is available.

Workday Get Report Action Degradation

Jun <var data-var='date'> 3</var>, <var data-var='time'>03:42</var> PDT Resolved - On June 03, 2026, between approximately 08:30 AM and 09:30 AM UTC, the Workato platform experienced a degradation in its AgentX service. Some customers may have encountered errors in the AgentX chats. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

AgentX Service Degradation

May <var data-var='date'>26</var>, <var data-var='time'>10:50</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should now be able to load connections for Custom connectors without error. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. May <var data-var='date'>26</var>, <var data-var='time'>05:36</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. May <var data-var='date'>26</var>, <var data-var='time'>03:44</var> PDT Investigating - We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.

Custom Connector - Connection Issues

May <var data-var='date'>26</var>, <var data-var='time'>09:04</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should now be able to view records in the Page table component within Workflow Apps as expected. If you continue to experience any issues, please contact Workato Support at support.workato.com. May <var data-var='date'>26</var>, <var data-var='time'>08:43</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. May <var data-var='date'>26</var>, <var data-var='time'>07:34</var> PDT Identified - We have identified an issue affecting Workflow Apps. Customers may observe that the Page table component is not displaying existing records from data tables. We are actively working on remediation steps. We will share additional information as soon as it is available.

Workflow Apps Page Table Component Degradation

May <var data-var='date'>21</var>, <var data-var='time'>05:20</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to complete this by the end of next week. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. May <var data-var='date'>21</var>, <var data-var='time'>04:56</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. May <var data-var='date'>21</var>, <var data-var='time'>03:51</var> PDT Identified - We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available. May <var data-var='date'>21</var>, <var data-var='time'>02:04</var> PDT Investigating - We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.

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Lastest published events

Errors in Databricks connector for Azure-hosted accounts

Workato FileStorage Performance Degradation

Deployments and RLCM Performance Degradation

Workato US Services, Components and Regions

Recent Workato US events

Errors in Databricks connector for Azure-hosted accounts

Workato FileStorage Performance Degradation

Deployments and RLCM Performance Degradation

Salesforce Connector Performance Degradation

Box Connector Performance Degradation

QuickBooks Online Connector Errors