Mar <var data-var='date'>30</var>, <var data-var='time'>12:40</var> PDT Resolved - After further monitoring, this issue is now considered resolved, and customers should no longer experience any internal errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Mar <var data-var='date'>30</var>, <var data-var='time'>12:21</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.Mar <var data-var='date'>30</var>, <var data-var='time'>09:39</var> PDT Identified - We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.

Message template by Workato actions generate Internal Errrors

Mar <var data-var='date'>26</var>, <var data-var='time'>17:01</var> PDT Resolved - The issue has been resolved and customers should now be able to use VUA to establish connections for MCP servers and Genies. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Mar <var data-var='date'>26</var>, <var data-var='time'>16:32</var> PDT Identified - We have identified the underlying cause of an issue impacting Verified User Access (VUA) app connections and are actively working on remediation. Customers may encounter a "Failed to establish connection" error when attempting to connect apps (such as Google Drive, Gmail, Salesforce, or other OAuth-based connectors) through MCP servers or Genies using Verified User Access. We will share additional information as soon as it is available.

VUA app connections failing for MCP and Genies

Mar <var data-var='date'>19</var>, <var data-var='time'>11:36</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>19</var>, <var data-var='time'>06:41</var> PDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>19</var>, <var data-var='time'>03:53</var> PDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>19</var>, <var data-var='time'>03:53</var> PDT Identified - We are investigating an issue impacting the Workato Agent Studio Knowledge Bases. Customers may encounter "405 Method Not Allowed" errors when accessing document content. We have identified the underlying cause and are actively working on remediation. We will share additional updates as soon as they are available.

Workato Agent Studio Knowledge Base issue

Mar <var data-var='date'>12</var>, <var data-var='time'>06:57</var> PDT Resolved - After further monitoring, we have confirmed that this issue is fully resolved. Customers can now access FileStorage via the sidebar as expected. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you continue to experience any issues.Mar <var data-var='date'>12</var>, <var data-var='time'>06:02</var> PDT Monitoring - The fix has been deployed. We are monitoring to confirm the issue is fully resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>05:05</var> PDT Update - A fix has been prepared and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.Mar <var data-var='date'>12</var>, <var data-var='time'>02:37</var> PDT Update - We are continuing to work on a fix for this issue. We will share additional information as soon as it is available.Mar <var data-var='date'>12</var>, <var data-var='time'>01:11</var> PDT Identified - We have identified an issue affecting the FileStorage tool in the Workspace UI. Customers navigating to FileStorage via the sidebar may encounter an "Oops! That page doesn't exist" error. The root cause has been identified and a fix is in progress. As a workaround, customers can access FileStorage directly at https://app.workato.com/files/management. We will share additional information as soon as it is available.

FileStorage Page Navigation Issue

Mar <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> PDT Resolved - On March 09, 2026, between approximately 15:00 UTC and 16:05 UTC, the Workato platform experienced a degradation in its Connector SDK service. Customers may have experienced "failed to open TCP connection" error in SDK connector actions. Any failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Connector SDK Performance Degradation

Feb <var data-var='date'>20</var>, <var data-var='time'>10:49</var> PST Resolved - After further monitoring, this issue is now considered resolved. Customers who experienced an error while creating new connections or reconnecting inactive ones can reconnect now. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Feb <var data-var='date'>20</var>, <var data-var='time'>10:21</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.Feb <var data-var='date'>20</var>, <var data-var='time'>09:40</var> PST Update - Remediation steps for the SurveyMonkey connection issue are currently in progress. We will provide an update as soon as it is available.Feb <var data-var='date'>20</var>, <var data-var='time'>08:04</var> PST Update - We are continuing to work on resolving the SurveyMonkey connection issue. We will provide an update shortly.Feb <var data-var='date'>20</var>, <var data-var='time'>06:21</var> PST Identified - We have identified the underlying cause of the issue affecting the SurveyMonkey connection and are actively working on remediation. Customers may be unable to create new connections or reconnect inactive ones, and will not be able to start recipes. However, any ongoing recipes will remain unaffected. We will share additional information as soon as it is available.

SurveyMonkey connection issue

Feb <var data-var='date'>20</var>, <var data-var='time'>03:47</var> PST Resolved - After further monitoring, the issue is now considered resolved.Feb <var data-var='date'>20</var>, <var data-var='time'>02:58</var> PST Monitoring - The fix has been applied and we are currently monitoring the system. We will provide an update shortly.Feb <var data-var='date'>20</var>, <var data-var='time'>02:52</var> PST Update - We are continuing to work on a fix for this issue. We will provide an update shortly.Feb <var data-var='date'>19</var>, <var data-var='time'>22:44</var> PST Identified - We have identified an issue with the Tradeshift connector. We are actively working on remediation and will share additional information as soon as it is available.

Tradeshift Connector Errors

Feb <var data-var='date'>17</var>, <var data-var='time'>08:31</var> PST Resolved - After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.Feb <var data-var='date'>17</var>, <var data-var='time'>07:48</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.Feb <var data-var='date'>17</var>, <var data-var='time'>06:23</var> PST Investigating - We are investigating an issue impacting the On-Prem service. We will share additional information as soon as it is available.

On-Prem Service Degradation

Feb <var data-var='date'>17</var>, <var data-var='time'>06:00</var> PST Resolved - Between February 17, 2026 at 2:04 PM UTC and February 18, 2026 at 5:47 AM UTC, the Workato platform experienced an issue with the Genie service. Customers using Genie may have intermittently received responses referencing the current time instead of the expected response to their query. The issue has been resolved and Genie is now responding normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Workato Genie Performance Degradation

Feb <var data-var='date'>12</var>, <var data-var='time'>07:30</var> PST Resolved - On February 12, 2026, between approximately 03:22 PM and 08:12 PM UTC, the Workato platform experienced a degradation in its Genie services utilizing OpenAI LLM. Customers may have experienced genie response being returned as unformatted text. The issue has now been resolved, and customers should no longer be seeing unformatted responses from Genies. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Workato Genie Performance Degradation with OpenAI LLM

Feb <var data-var='date'>10</var>, <var data-var='time'>15:47</var> PST Resolved - After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.Feb <var data-var='date'>10</var>, <var data-var='time'>14:36</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.Feb <var data-var='date'>10</var>, <var data-var='time'>13:33</var> PST Identified - We have identified the underlying cause of the issue affecting Workato services and are actively working on remediation. Customers may observe job failures with "Internal Error" messages, job processing delays due to missing polls, API platform request errors, and failures when starting recipes.

Workato Services Degradation

Feb <var data-var='date'> 5</var>, <var data-var='time'>16:53</var> PST Resolved - After further monitoring, this issue is now considered resolved. Customers may no longer encounter deployments or package exports failing to complete. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Feb <var data-var='date'> 5</var>, <var data-var='time'>16:38</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. Deployments and Recipe Lifecycle Management (RLCM) service should be up and running now. We are continuing to monitor the platform as it recovers.Feb <var data-var='date'> 5</var>, <var data-var='time'>16:17</var> PST Identified - We have identified the underlying cause of the issue and are actively working on remediation. We will share more information as soon as it is available.Feb <var data-var='date'> 5</var>, <var data-var='time'>15:39</var> PST Investigating - We are investigating an issue impacting Deployments and Recipe Lifecycle Management (RLCM). Customers may encounter deployments or package exports failing to complete. We will share additional information as soon as it is available.

Deployments and RLCM Performance Degradation

Feb <var data-var='date'> 3</var>, <var data-var='time'>12:16</var> PST Resolved - The issue has been resolved and customers should now be able to use Workato Docs. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Feb <var data-var='date'> 3</var>, <var data-var='time'>11:26</var> PST Investigating - We are investigating an issue with loading Workato Docs. Customers may encounter experience 500 errors when attempting to load docs. We will share additional information as soon as it is available.

Workato Docs Degradation

Jan <var data-var='date'>29</var>, <var data-var='time'>08:59</var> PST Resolved - After further monitoring, this issue is now considered resolved, and customers should no longer experience "502 Bad Gateway" errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Jan <var data-var='date'>29</var>, <var data-var='time'>08:34</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.Jan <var data-var='date'>29</var>, <var data-var='time'>06:17</var> PST Identified - We have identified an issue affecting our database connectors. Customers may observe database connector actions/triggers failing with the error message "502 Bad Gateway". We are actively working on remediation steps. We will share additional information as soon as it is available.

Database Connectors Connector Errors

Jan <var data-var='date'>26</var>, <var data-var='time'>06:05</var> PST Resolved - On January 26, 2026, between approximately 14:05 UTC and 14:06 UTC, the Workato platform experienced a degradation in its Connector SDK service. Customers may have experienced internal errors in SDK connector actions. Any failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Jan <var data-var='date'>21</var>, <var data-var='time'>03:30</var> PST Resolved - Between approximately 11:30 AM UTC on January 21, 2026, and 1:30 PM UTC on January 27, 2026, customers using Workato’s SAP connectors may have observed actions failing with Internal Errors. The issue has been resolved, and customers may repeat failed jobs as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

SAP Connector Errors

Jan <var data-var='date'>14</var>, <var data-var='time'>11:59</var> PST Resolved - After further monitoring, this issue is now considered resolved. Customers should now receive responses from Workato Genies when starting or resuming a conversation. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Jan <var data-var='date'>14</var>, <var data-var='time'>11:35</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.Jan <var data-var='date'>14</var>, <var data-var='time'>10:39</var> PST Investigating - We are investigating an issue impacting Workato Genies. We will share additional information as soon as it is available.

Jan <var data-var='date'> 9</var>, <var data-var='time'>13:16</var> PST Resolved - Our external service provider for Support Chat has deployed a fix, and this issue is now considered resolved. Customers can now use the live chat for assistance. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Jan <var data-var='date'> 9</var>, <var data-var='time'>12:49</var> PST Investigating - Our external service provider for Support Chat is experiencing degradation. As a result, customers attempting to access live chat may see only a loading screen. We will share additional information as soon as it is available.

Support Chat Performance Degradation

Jan <var data-var='date'> 8</var>, <var data-var='time'>13:35</var> PST Resolved - We have remediated the issue by applying a fix. Customers who experienced "Internal Errors" on SQL Server actions may repeat any failed jobs as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Jan <var data-var='date'> 8</var>, <var data-var='time'>12:27</var> PST Update - We are continuing to work on a fix for the issue and will post additional information as soon as it is available.Jan <var data-var='date'> 8</var>, <var data-var='time'>10:42</var> PST Identified - We have identified an issue with the SQL Server connector's Insert and Upsert actions, causing the action to fail with the message "Internal Error". We are actively working on remediation and will share additional information as soon as it is available.

SQL Server Connector Internal Errors

Jan <var data-var='date'> 7</var>, <var data-var='time'>14:54</var> PST Resolved - The issue has been resolved, and customers should no longer experience errors creating Workflow Apps using templates. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Jan <var data-var='date'> 7</var>, <var data-var='time'>13:10</var> PST Identified - We have identified the underlying cause of an issue impacting the creation of Workflow Apps using templates. Customers may observe the error message 'Unable to create project'. We will share additional information as soon as it is available.

Workflow Apps Performance Degradation

Dec <var data-var='date'>21</var>, <var data-var='time'>03:42</var> PST Resolved - After further monitoring, this issue is now considered resolved. Documents affected during the incident will be automatically indexed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Dec <var data-var='date'>20</var>, <var data-var='time'>16:40</var> PST Monitoring - We have temporarily slowed down document indexing to stabilize search functionality while we implement a permanent fix. Existing documents will remain searchable. We will share additional information as soon as it is available.Dec <var data-var='date'>20</var>, <var data-var='time'>08:15</var> PST Identified - We have identified the underlying cause of an issue impacting Workato Go's Search and Indexing. Customers may observe new documents not being indexed. We will share additional information as soon as it is available.

Workato Go Indexing Issues

Dec <var data-var='date'>19</var>, <var data-var='time'>17:07</var> PST Resolved - After further monitoring, this issue is now considered resolved. Customers may now be able to resume indexing their data sources, and searches should be successful. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Dec <var data-var='date'>19</var>, <var data-var='time'>16:52</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor performance as it recovers.Dec <var data-var='date'>19</var>, <var data-var='time'>15:40</var> PST Investigating - We are investigating an issue impacting Workato Go's Search and Indexing. Customers may observe search results not being returned and documents not being indexed. We will share additional information as soon as it is available.

Go Search and Indexing Issues

Dec <var data-var='date'>19</var>, <var data-var='time'>11:20</var> PST Resolved - After further monitoring, this issue is now considered resolved. Customers may now be able to resume indexing their data sources, and search requests should return results successfully. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.Dec <var data-var='date'>19</var>, <var data-var='time'>11:02</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor performance as it recovers.Dec <var data-var='date'>19</var>, <var data-var='time'>10:34</var> PST Update - We are continuing to investigate the issue. Customers may observe document indexing failures in addition to issues with searching for existing documentation. We will share additional information as soon as it is available.Dec <var data-var='date'>19</var>, <var data-var='time'>09:50</var> PST Investigating - We are investigating an issue impacting Workato Go Search. Customers may observe search results not being returned. We will share additional information as soon as it is available.

Workato Go Search Issues

Dec <var data-var='date'> 9</var>, <var data-var='time'>05:19</var> PST Resolved - After further monitoring, this issue is now considered resolved, and customers should no longer experience "server error". If you continue to experience any issues, please contact Workato Support at support.workato.com.Dec <var data-var='date'> 9</var>, <var data-var='time'>05:04</var> PST Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.Dec <var data-var='date'> 9</var>, <var data-var='time'>04:49</var> PST Identified - We have identified the underlying cause of the issue impacting the Workato Academy. Customers may encounter a "server error" when accessing Workato Academy. We will share additional information as soon as it is available.

Workato Academy Service Degradation

Dec <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> PST Resolved - On December 04, 2025, between approximately 08:13 AM and 08:20 AM PST, the Workato platform experienced a degradation in its job processing service. Customers may have experienced job delays or failures with the error messages "Internal error" or "Job process execution died". The issue has been resolved, and the platform has returned to normal operation. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

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Lastest published events

Message template by Workato actions generate Internal Errrors

VUA app connections failing for MCP and Genies

Workato Agent Studio Knowledge Base issue

Workato US Services, Components and Regions

Recent Workato US events

Message template by Workato actions generate Internal Errrors

VUA app connections failing for MCP and Genies

Workato Agent Studio Knowledge Base issue

FileStorage Page Navigation Issue

Connector SDK Performance Degradation

SurveyMonkey connection issue

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Is Workato US down?

Workato US status is UP

Lastest published events

Message template by Workato actions generate Internal Errrors

VUA app connections failing for MCP and Genies

Workato Agent Studio Knowledge Base issue

Workato US Services, Components and Regions

Recent Workato US events

Message template by Workato actions generate Internal Errrors

VUA app connections failing for MCP and Genies

Workato Agent Studio Knowledge Base issue

FileStorage Page Navigation Issue

Connector SDK Performance Degradation

SurveyMonkey connection issue

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!