Aug <var data-var='date'>19</var>, <var data-var='time'>14:48</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should no longer encounter errors when renaming or moving projects and folders. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Aug <var data-var='date'>19</var>, <var data-var='time'>13:27</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Aug <var data-var='date'>19</var>, <var data-var='time'>10:44</var> PDT Update - A fix has been prepared, and our team is working to release it as soon as possible. We will provide an update once the fix is deployed. Aug <var data-var='date'>19</var>, <var data-var='time'>08:24</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. Aug <var data-var='date'>19</var>, <var data-var='time'>03:42</var> PDT Investigating - We are investigating an issue impacting projects and folders. Customers may encounter errors when renaming or moving them. Users who are the workspace owner are not affected and can perform these actions in the meantime. We will share additional information as soon as it is available.

Unable to Rename or Move Projects and Folders

Aug <var data-var='date'>12</var>, <var data-var='time'>06:30</var> PDT Resolved - Between August 12, 2026 and August 16, 2026, the Workato platform experienced a performance degradation affecting the Salesforce connector. Customers may have observed errors in recipes due to missing field mappings for custom object relationships from the Related Object picklist. The issue has been resolved. Customers that updated their recipes to work around this may revert to the previous version if needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Salesforce Connector Performance Degradation

Aug <var data-var='date'> 5</var>, <var data-var='time'>22:04</var> PDT Resolved - AIRO knowledge responses have returned to normal operation. If you encounter any issues, please contact Workato Support at https://support.workato.com Aug <var data-var='date'> 5</var>, <var data-var='time'>21:42</var> PDT Investigating - Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.

Degraded AIRO knowledge responses

Aug <var data-var='date'> 4</var>, <var data-var='time'>10:11</var> PDT Resolved - After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com. Aug <var data-var='date'> 4</var>, <var data-var='time'>09:45</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Aug <var data-var='date'> 4</var>, <var data-var='time'>07:09</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. Aug <var data-var='date'> 4</var>, <var data-var='time'>03:02</var> PDT Investigating - We are investigating an issue impacting the Genie conversation page. Customers may experience delays when viewing new chat messages and conversations in their conversation history. We will share additional information as soon as it is available.

Delays in Genie conversation history

Jul <var data-var='date'>24</var>, <var data-var='time'>09:26</var> PDT Resolved - After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jul <var data-var='date'>24</var>, <var data-var='time'>09:04</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Jul <var data-var='date'>24</var>, <var data-var='time'>05:34</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. Jul <var data-var='date'>24</var>, <var data-var='time'>03:12</var> PDT Investigating - We are investigating an issue impacting Slack app creation. Customers may encounter errors or be unable to complete setup when creating new Slack apps. We will share additional information as soon as it is available.

Issue with Slack App Creation

Jul <var data-var='date'>16</var>, <var data-var='time'>00:00</var> PDT Resolved - On July 16, 2026, between approximately 07:17 AM and 07:35 AM UTC, the Workato platform experienced two brief periods of service degradation affecting the API platform, developer and embedded API services, the web interface, and recipe trigger polling. Customers may have observed errors in API platform requests, developer and embedded API requests, and UI requests, and some recipe trigger polls may have failed. The issue has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Workato Service Degradation

Jul <var data-var='date'>15</var>, <var data-var='time'>04:30</var> PDT Resolved - Between July 15, 2026, 11:16 AM UTC and July 20, 2026, 1:37 PM UTC, some recipe jobs that had been paused (waiting) for an extended period failed with an internal error when they resumed and called a recipe function. Affected jobs completed with an internal error instead of running successfully. A fix has been deployed and jobs are now processing normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Recipe job execution errors

Jul <var data-var='date'>13</var>, <var data-var='time'>22:11</var> PDT Resolved - The issue affecting www.workato.com has been resolved and the site is now available. Jul <var data-var='date'>13</var>, <var data-var='time'>20:27</var> PDT Investigating - We're aware that www.workato.com is currently unavailable and our team is actively investigating the issue. We will share additional information as soon as it is available. app.workato.com remains available and is not affected.

www.workato.com Unavailability

Jul <var data-var='date'> 1</var>, <var data-var='time'>07:07</var> PDT Resolved - After further monitoring, this issue is now considered resolved. For Copilot, customers can simply resubmit their requests. For AI by Workato, customers who experienced "429 Too Many Requests" may need to repeat the affected jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jul <var data-var='date'> 1</var>, <var data-var='time'>06:38</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Jul <var data-var='date'> 1</var>, <var data-var='time'>05:58</var> PDT Investigating - We are investigating an issue impacting Copilot and AI by Workato. Customers may encounter errors such as "An error occurred during generation. Please try again" or "429 Too Many Requests". We will share additional information as soon as it is available.

Issues with Copilot and AI by Workato

Jun <var data-var='date'>18</var>, <var data-var='time'>05:39</var> PDT Resolved - On June 18, 2026, between approximately 12:39 PM and 1:08 PM UTC, Workato GO experienced intermittent unavailability. During this window, users may have been unable to load the application or sign in, and some requests may have returned errors. The issue was caused by a degradation in a backend service supporting Workato GO and has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Workato GO Service Disruption

Jun <var data-var='date'>17</var>, <var data-var='time'>10:44</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jun <var data-var='date'>17</var>, <var data-var='time'>08:36</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Jun <var data-var='date'>17</var>, <var data-var='time'>06:39</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. Jun <var data-var='date'>17</var>, <var data-var='time'>05:14</var> PDT Investigating - We are currently investigating an issue affecting Workato Genies, where Genies are experiencing delays in responding to user queries. We will share additional information as soon as it is available.

Workato Genies Delays in Responding

Jun <var data-var='date'>17</var>, <var data-var='time'>10:27</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Event Streams is now operational and users should be able to publish events. Any failed publishes may be retried as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jun <var data-var='date'>17</var>, <var data-var='time'>10:16</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. Jun <var data-var='date'>17</var>, <var data-var='time'>10:00</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. We will share additional updates as soon as they are available. Jun <var data-var='date'>17</var>, <var data-var='time'>09:56</var> PDT Investigating - We are investigating an issue impacting Event Streams. (Customers may be unable to publish events to event streams.) We will share additional information as soon as it is available.

Event Streams Performance Degradation

Jun <var data-var='date'>16</var>, <var data-var='time'>09:34</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers that experienced Workato Genies not responding may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jun <var data-var='date'>16</var>, <var data-var='time'>09:26</var> PDT Monitoring - Workato Genies should now be responding to user queries normally. We are continuing to monitor the platform as it recovers. Jun <var data-var='date'>16</var>, <var data-var='time'>09:23</var> PDT Investigating - We are currently investigating an issue affecting Workato Genies, where genies are unable to respond to user queries. We will share additional information as soon as it is available.

Workato Genies Not Responding

Jun <var data-var='date'>10</var>, <var data-var='time'>22:23</var> PDT Resolved - This issue has been resolved. Customers who experienced errors or delays when interacting with Genies should find that conversations are working as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jun <var data-var='date'>10</var>, <var data-var='time'>20:20</var> PDT Investigating - We are investigating an issue impacting Workato Genies. Customers may encounter errors or experience delays when interacting with Genies. We will share additional information as soon as it is available.

Issue with Genie Conversations

Jun <var data-var='date'> 4</var>, <var data-var='time'>13:52</var> PDT Resolved - After further monitoring, this issue is now considered resolved, and customers should no longer see job failures. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Jun <var data-var='date'> 4</var>, <var data-var='time'>12:43</var> PDT Monitoring - Our team has identified the issue and taken steps to remediate it. We are seeing improvement and continuing to monitor the platform as it recovers. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:48</var> PDT Investigating - We are investigating an issue impacting the Workday connector Get Report action. Customers using this action may encounter job error and recipe failures. We will share additional information as soon as it is available.

Workday Get Report Action Degradation

Jun <var data-var='date'> 3</var>, <var data-var='time'>03:42</var> PDT Resolved - On June 03, 2026, between approximately 08:30 AM and 09:30 AM UTC, the Workato platform experienced a degradation in its AgentX service. Some customers may have encountered errors in the AgentX chats. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

AgentX Service Degradation

May <var data-var='date'>26</var>, <var data-var='time'>10:50</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should now be able to load connections for Custom connectors without error. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. May <var data-var='date'>26</var>, <var data-var='time'>05:36</var> PDT Identified - We have identified the underlying cause of the issue and are actively working on remediation. May <var data-var='date'>26</var>, <var data-var='time'>03:44</var> PDT Investigating - We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.

Custom Connector - Connection Issues

May <var data-var='date'>26</var>, <var data-var='time'>09:04</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should now be able to view records in the Page table component within Workflow Apps as expected. If you continue to experience any issues, please contact Workato Support at support.workato.com. May <var data-var='date'>26</var>, <var data-var='time'>08:43</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. May <var data-var='date'>26</var>, <var data-var='time'>07:34</var> PDT Identified - We have identified an issue affecting Workflow Apps. Customers may observe that the Page table component is not displaying existing records from data tables. We are actively working on remediation steps. We will share additional information as soon as it is available.

Workflow Apps Page Table Component Degradation

May <var data-var='date'>21</var>, <var data-var='time'>05:20</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to complete this by the end of next week. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. May <var data-var='date'>21</var>, <var data-var='time'>04:56</var> PDT Monitoring - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers. May <var data-var='date'>21</var>, <var data-var='time'>03:51</var> PDT Identified - We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available. May <var data-var='date'>21</var>, <var data-var='time'>02:04</var> PDT Investigating - We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.

Audit Log Streaming Service Degradation

May <var data-var='date'>18</var>, <var data-var='time'>11:06</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should now be able to use Deployments, RLCM, and the Developer API MCP and may retry any failed operations as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. May <var data-var='date'>18</var>, <var data-var='time'>10:55</var> PDT Monitoring - We have deployed a fix for the issue and are monitoring the platform as it recovers. May <var data-var='date'>18</var>, <var data-var='time'>10:45</var> PDT Update - We are continuing to work on a fix for the issue and will provide additional updates as soon as they are available. May <var data-var='date'>18</var>, <var data-var='time'>09:03</var> PDT Identified - We are currently investigating an issue affecting Deployments, Recipe Lifecycle Management (RLCM), and the Developer API MCP. Customers may observe a "No such file or directory" error when attempting to deploy recipes or RLCM manifests, or use tools from the Developer API MCP. We will share additional information as soon as it is available.

Degraded performance for Deployments, RLCM, and the Developer API MCP

May <var data-var='date'>13</var>, <var data-var='time'>00:55</var> PDT Resolved - On May 13, 2026, between approximately 09:55 AM and 10:45 AM UTC, the Workato platform experienced a degradation in its custom SDK service. Customers may have encountered errors in the Custom SDK and Snippets by Workato actions. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Ongoing Issue

May <var data-var='date'> 8</var>, <var data-var='time'>12:13</var> PDT Resolved - After further monitoring, this issue is now considered resolved. Customers should no longer see 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. May <var data-var='date'> 8</var>, <var data-var='time'>03:23</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 8</var>, <var data-var='time'>00:52</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 8</var>, <var data-var='time'>00:14</var> PDT Monitoring - Starting May 8, 2026 at 1:59 AM UTC, customers may have encountered 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. This is related to an ongoing incident with our underlying cloud infrastructure provider, AWS. We are actively monitoring the situation and will provide further updates shortly.

Platform Service Disruption

May <var data-var='date'> 7</var>, <var data-var='time'>21:23</var> PDT Resolved - Workato Go access has been restored and knowledge base creation and retrieval are functioning as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. May <var data-var='date'> 7</var>, <var data-var='time'>19:55</var> PDT Identified - We are continuing to investigate the issue affecting Workato Go, which is related to an ongoing incident with AWS. The following capabilities are currently impacted: - Access to Workato Go is unavailable - Knowledge base creation is impacted as ingestion services are currently down - Knowledge base retrieval is unavailable; data from configured knowledge bases cannot be retrieved until this issue is resolved We are actively monitoring the situation and will provide further updates. Reference: AWS Service Health Dashboard – https://health.aws.amazon.com/health/status May <var data-var='date'> 7</var>, <var data-var='time'>18:20</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'> 7</var>, <var data-var='time'>18:17</var> PDT Investigating - We are currently investigating an issue affecting access to Workato Go. Some users may experience difficulties loading the application. Our team is actively working to restore full access and will provide updates as the situation develops.

Workato Go Service Disruption

Apr <var data-var='date'>30</var>, <var data-var='time'>12:36</var> PDT Resolved - The issue has been fixed and customers should now be able to access the Conversations page. If you continue to experience any issues, please contact Workato Support at https://support.workato.com. Apr <var data-var='date'>30</var>, <var data-var='time'>09:19</var> PDT Identified - We have identified an issue where users are unable to view the Conversations page and may encounter a server error. We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.

Unable to View Conversations Page

Apr <var data-var='date'>29</var>, <var data-var='time'>10:30</var> PDT Resolved - On April 29, 2026, between approximately 12:20 PM and 05:00 PM UTC, the Workato platform experienced a degradation with Workato Genies. Customers may observed that Genies did not fetch results from Knowledge Bases leading to inaccurate responses from Genies. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

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Workato US status is UP

Lastest published events

Unable to Rename or Move Projects and Folders

Salesforce Connector Performance Degradation

Degraded AIRO knowledge responses

Workato US Services, Components and Regions

Recent Workato US events

Unable to Rename or Move Projects and Folders

Salesforce Connector Performance Degradation

Degraded AIRO knowledge responses

Delays in Genie conversation history

Issue with Slack App Creation

Workato Service Degradation