THIS IS A SCHEDULED EVENT Apr <var data-var='date'>21</var>, <var data-var='time'>00:00</var> UTC &nbsp;-&nbsp; May <var data-var='date'>1</var>, <var data-var='time'>00:00</var> UTCMar <var data-var='date'>26</var>, <var data-var='time'>12:36</var> UTC Scheduled - Scheduled – Region: Philippines Description: Due to recent regulatory developments in the Philippines, Wirex will no longer be able to provide digital asset services in the region while maintaining full compliance with applicable laws and regulations. As a result, services for customers in the Philippines will be gradually discontinued. Deposits, top-ups, and digital asset features will be disabled from 21 April 2026. Users must withdraw their remaining balances before 30 April 2026. Account access will be restricted from 1 May 2026. Impact details: Deposits, top-ups, and digital asset services disabled from 21 April 2026 Withdrawals remain available until 30 April 2026 Account restrictions begin 1 May 2026 Cards associated with affected accounts will be blocked from 1 May 2026

Wirex Services Discontinuing for Users in the Philippines

Apr <var data-var='date'> 3</var>, <var data-var='time'>09:38</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 2</var>, <var data-var='time'>11:01</var> UTC Identified - Region: All Coin: All Description: In order to avoid bad user experience the decision was taken to disable exchange operations until all technical barriers are resolved. Thanks for the patience shown

Exchanges disabled due to technical barriers

Apr <var data-var='date'> 3</var>, <var data-var='time'>09:10</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 1</var>, <var data-var='time'>10:28</var> UTC Identified - Some users may face currently disabled features during local card top up. The root cause is identified and our technicians are acknowledged about the problem.

Local card top ups partially disabled

Apr <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>17</var>, <var data-var='time'>15:07</var> UTC Scheduled - Region: United States Description: Due to the end of our partnership with ZeroHash—our crypto service provider in the US—the existing Wirex App for US users will be retired. As part of this transition, deposits have been disabled and the app will be fully deactivated for US users on 31 March 2026. Users must withdraw or liquidate all assets held with ZeroHash by this date. ZeroHash accounts will be closed on 1 April 2026. Impact details: Deposits to the current Wirex App are disabled from 11 March 2026 Withdrawals remain available until 31 March 2026 Wirex App access for US users ends 31 March 2026 ZeroHash accounts close 1 April 2026

Wirex App Discontinuing for US Users & ZeroHash Service Termination

Mar <var data-var='date'>27</var>, <var data-var='time'>22:02</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>27</var>, <var data-var='time'>21:17</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>21:16</var> UTC Scheduled - We'll disable exchange operations according to the planned system maintenance on market provider side

Exchange operations disabled

Mar <var data-var='date'>24</var>, <var data-var='time'>12:15</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>24</var>, <var data-var='time'>10:50</var> UTC Identified - Coin: All Region: EEA+ Rest of the World Description: We have identified internal technical barriers that affects crypto transaction status finalization. The root cause is known and our technicians are looking into it.

Crypto transfers processing delays

Mar <var data-var='date'>14</var>, <var data-var='time'>09:40</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>13</var>, <var data-var='time'>21:27</var> UTC Monitoring - Coin: All Region: All Description: Our 3rd party provider started technical maintenance which may cause the unexpected behaviour for specific functionalities. To avoid bad user experience we have disabled exchange operations.

Feb <var data-var='date'>14</var>, <var data-var='time'>20:27</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>13</var>, <var data-var='time'>10:15</var> UTC Identified - Description: We have identified the unstable behaiour in 3DS Biometric confirmation request processing. Our technicians are looking into the problem. As the main workaround we advise using SMS confirmation.

3DS Biometric confirmation degraded performance

Feb <var data-var='date'> 6</var>, <var data-var='time'>10:45</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>29</var>, <var data-var='time'>14:53</var> UTC Identified - Affected service: Outgoing transfers, In/Out Exchanges, Local Card Top Ups, Request and View Requisites Affected Coin: AAVE, ADA, ALGO, APE, ARB, ATOM, AUDIO, AVAX, AXS, BAT, BCH, BNB, CAKE, CELO, CHZ, COMP, DOGE, DOT, DYDX, EGLD, ENJ, ETC, FET, FIL, GLM, GMT, GRT, HBAR, INJ, JOE, KNC, KSM, LINK, LRC, MDT, NANO, NEAR, ONEINCH, OP, OXT, PAXG, QNT, SAND, SNX, SUSHI, TRX, UMA, UNI, XLM, XTZ, YFI, ZRX Affected region: All Description: An issue on our partner’s side is currently affecting certain crypto currencies. To minimize disruption, we have temporarily disabled Outgoing transfers, In/Out Exchanges, Local Card Top Ups, Request and View Requisites for mentioned currencies above. Our partner is working to resolve the issue. We will update you as soon as we know more.

Temporary Suspension of Operations for Selected Cryptocurrencies

Feb <var data-var='date'> 5</var>, <var data-var='time'>18:37</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 5</var>, <var data-var='time'>11:59</var> UTC Identified - Region: All Description: 3DS Biometric confirmation functionality may be unstable because of ongoing incident. Our technicians acknowledged the problem and the root cause is detected. As a workaround we advise using SMS confirmation alternatively.

3DS Biometric confirmation unstable behaviour

Feb <var data-var='date'> 2</var>, <var data-var='time'>12:47</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 2</var>, <var data-var='time'>10:33</var> UTC Monitoring - Coin: Ethereum-based Description: We are aware of the issue with Ethereum-based transfers stuck in 'Pending' status. Our technicians acknowledged the problem in highest priority. The root cause goes from gas price spikes on Ethereum blockchain.

Outgoing ERC-20(Ethereum-based) transfers processing delay

Feb <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>23</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>23</var>, <var data-var='time'>12:12</var> UTC Scheduled - Within the last few days, the users from EEA have received a notification about a new Wirex Virtual Visa Card activation on their accounts. This means that Wirex had issued a card on their behalf. This was followed by the in-app message like “We issued you a new fantastic Visa card". The account is safe and wasn’t compromised. Plase note, that later Wirex would close all Master Cards held by the same users. This will be followed by the in-app message like “We closed your MC card”. All the users who receive Wirex Virtual Visa Card can now enjoy using it with Apple Pay, which they wouldn’t be able to do with Master Card!

Important Notification about a new Wirex Virtual Visa Card

Feb <var data-var='date'> 1</var>, <var data-var='time'>10:32</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 1</var>, <var data-var='time'>10:18</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 1</var>, <var data-var='time'>10:17</var> UTC Scheduled - Coin: XRP Region: All Description: According to Ripple (XRP) mainnet upgrade on February 1st, 2026, at 10:00 UTC we disabled outgoing transfers + view/request address details menu. ETA is 1 hour. We will keep you updated

XRP mainnet upgrade: outgoing transfers disabled

Jan <var data-var='date'>23</var>, <var data-var='time'>22:59</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>23</var>, <var data-var='time'>22:36</var> UTC Identified - Coin: All Region: All Description: There is a technical maintenance on 3rd party provider side which may affect exchange transactions processing. Thus, we decided to disable exchange in/out operations until it is over. ETA 30 minutes

Jan <var data-var='date'>22</var>, <var data-var='time'>10:14</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>08:44</var> UTC Investigating - Affected service: Crypto transfers Affected Coin: All Affected region: USA Description: A processing issue on our partner’s side is currently affecting certain crypto transactions in USA. To minimize disruption, we have temporarily disabled crypto transactions in USA. Our partner is working to resolve the issue. We will update you as soon as we know more.

Issue processing crypto transactions in USA

Jan <var data-var='date'>21</var>, <var data-var='time'>06:15</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>21</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>19</var>, <var data-var='time'>14:41</var> UTC Scheduled - Region: EEA + UK Description: our 3rd party provider will perform a planned technical maintenance. To minimize user bad experience, we will disable outgoing SEPA transfers and existing bank details view/new bank details creation requests.

SEPA bank transfers planned maintenance

Jan <var data-var='date'>19</var>, <var data-var='time'>12:11</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>18</var>, <var data-var='time'>16:42</var> UTC Identified - Region: EEA + UK Description: Some users may observe delayed outgoing SEPA transfer processing. The issue has already been escalated to 3rd party provider. Once the incident is resolved, transaction statuses will be finalized accordingly.

SEPA outgoing transfers delayed processing

Jan <var data-var='date'> 3</var>, <var data-var='time'>12:13</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>31</var>, <var data-var='time'>18:13</var> UTC Identified - Region: EEA Description: Some users from EEA region may face an error during local card top up. The root cause is identified and our technicians are acknowledged about the problem.

Local card top ups partially blocked for EEA region

Dec <var data-var='date'> 5</var>, <var data-var='time'>23:05</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>22:26</var> UTC Investigating - Affected service: Exchanges Affected Coin: All Affected region: All Description: An infrastructure issue is currently affecting exchange operations. To minimize disruption, we have temporarily disabled these functions. The issue is being investigated and we will update you as soon as we know more.

Exchange operations issue

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:26</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:14</var> UTC Investigating - Description: According to the global incident on Cloudflare side, our application is also affected by periodical connectivity drops. We are closely monitoring for any updates from their side. Official source - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Wirexapp application experiencing periodical issues

Dec <var data-var='date'> 1</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 1</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 1</var>, <var data-var='time'>08:59</var> UTC Scheduled - Coin: Ethereum-based Description: There is a internal maintenance on 3rd party provider side for upcoming Ethereum Fusaka upgrade. We will disable outgoing transfer through Ethereum network + view/create requisites requests. ETA is 1 hour.

Ethereum network technical maintenance

Nov <var data-var='date'>30</var>, <var data-var='time'>13:10</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>30</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 7</var>, <var data-var='time'>14:03</var> UTC Scheduled - Coin: All ETH-based Region: All Description: In preparation for the Ethereum Fusaka upgrade scheduled for December 3, 2025, our 3rd party provider will perform maintenance on the ETH infrastructure on November 30, 2025, at 11:00 AM UTC. The maintenance is expected to last for 2 hours.

Nov <var data-var='date'>24</var>, <var data-var='time'>10:19</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>20</var>, <var data-var='time'>16:41</var> UTC Identified - Affected service: SMS Affected region: Bulgaria Description: There is currently an issue on our 3rd party partner's side that affecting sending SMS notifications to Bulgarian (+359) numbers. Our partner is working to resolve the issue. We will update you as soon as we know more.

Issue processing crypto transactions

Nov <var data-var='date'>19</var>, <var data-var='time'>18:25</var> UTC Resolved - Currently the system is processing all transfers without any barriers. All previously affected will be automatically reprocessed as soon as possible.Nov <var data-var='date'>19</var>, <var data-var='time'>13:34</var> UTC Monitoring - From 13:30 (UTC), the new transactions are expected to go through without any delays. We are working on fixing all previsouly affected transfers.Nov <var data-var='date'>19</var>, <var data-var='time'>13:17</var> UTC Identified - Region: All Description: We have identified internal technical barriers which may cause processing delay for crypto and FIAT transfers. Our technicians are looking into it. The root cause is known and the hottix is getting being prepared.

Crypto/FIAT transfers processing delay

Nov <var data-var='date'>18</var>, <var data-var='time'>15:25</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>12:40</var> UTC Update - We are continuing to monitor for any further issues.Nov <var data-var='date'>18</var>, <var data-var='time'>12:05</var> UTC Monitoring - Region: All Description: According to the global incident on Cloudflare side, our application is also affected by periodical connectivity drops. We are closely monitoring for any updates from their side. Official source - https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Is Wirex down?

Wirex status is UP

Lastest published events

Exchanges disabled due to technical barriers

Local card top ups partially disabled

Wirex App Discontinuing for US Users & ZeroHash Service Termination

Wirex Services, Components and Regions

Recent Wirex events

Wirex Services Discontinuing for Users in the Philippines

Exchanges disabled due to technical barriers

Local card top ups partially disabled

Wirex App Discontinuing for US Users & ZeroHash Service Termination

Exchange operations disabled

Crypto transfers processing delays

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Is Wirex down?

Wirex status is UP

Lastest published events

Exchanges disabled due to technical barriers

Local card top ups partially disabled

Wirex App Discontinuing for US Users & ZeroHash Service Termination

Wirex Services, Components and Regions

Recent Wirex events

Wirex Services Discontinuing for Users in the Philippines

Exchanges disabled due to technical barriers

Local card top ups partially disabled

Wirex App Discontinuing for US Users & ZeroHash Service Termination

Exchange operations disabled

Crypto transfers processing delays

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!