Jul <var data-var='date'>31</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> UTC In progress - <h2>WirexApp — Changes effective June 30, 2026</h2> Jul <var data-var='date'> 1</var>, <var data-var='time'>12:41</var> UTC Scheduled - This update applies to Wirex App users in the EEA and Australia only. From 30 June 2026, crypto-related features in the Wirex App will no longer be available for affected users. These changes apply to the Classic Wirex App only — Wirex One remains unaffected. To continue using crypto services, please upgrade to Wirex One. <h3>Crypto</h3> The following crypto-related services will no longer be available: - Crypto deposits and withdrawals - Crypto exchanges (crypto ↔ crypto, crypto ↔ fiat, fiat ↔ crypto) - Card spending from crypto balances - Linking crypto accounts to your card - Buy Crypto with external card - Onramper - PIX / PEI - Cryptoback rewards <h3>X-Accounts</h3> - New account creation is blocked. - Managing existing accounts (add/withdraw funds, upgrade, downgrade, close) remains available. - Calculations continue, but payout is credited only after upgrading to Wirex One. <h3>Rewards (X-tras)</h3> - Upgrades to higher plans or tiers are blocked. - No new subscription renewals or charges after shutdown. - Existing subscriptions stay active until the paid period ends, then downgrade to Standard Entry. - WXT holds released on subscription expiry. - Monthly interest stops. - Upon upgrading to Wirex One, subscription remains according to the <a href="https://wirexone.freshdesk.com/en/support/solutions/articles/76000088369-wirex-app-x-tras-plans-vs-wirex-one-membership">article</a>. <h3>Fiat</h3> - SEPA in/out remains available. - Card top-up / OCT remain available only for fiat accounts. <h3>Borrow (Wirex Credit)</h3> - New loan creation and borrowing more will be blocked. - Repayment of existing loans remains open. - Adding collateral remains open. <h3>Multiply</h3> - New deals already disabled prior to shutdown. - Active deals may be force-closed on 30 Jun. Effective date: June 30, 2026

WirexApp — Changes effective June 30, 2026

Jul <var data-var='date'>14</var>, <var data-var='time'>18:23</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 4</var>, <var data-var='time'>18:23</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 4</var>, <var data-var='time'>18:22</var> UTC Scheduled - As we complete our transition to new on-chain rails, some customers may experience longer-than-usual processing times for certain account activities. Our team is working to process all requests as quickly as possible. Still using the legacy Wirex App? You’ll need to upgrade to Wirex One to continue using Wirex services. Learn more here: Upgrade to Wirex One — what to expect (https://wirexone.freshdesk.com/support/solutions/articles/76000088360?lid=g2515p3vrz3f) If you’re waiting for a balance update, deposit, withdrawal, or other account activity to be reflected, please allow some additional processing time. Your funds remain safe and secure. Thank you for your patience and understanding while we complete this transition.

Delayed response from Customer Care Team

Jul <var data-var='date'>13</var>, <var data-var='time'>12:56</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>10:46</var> UTC Investigating - Description: We are aware of the ongoing incident which may affect card operations workability. On user's end some transaction attempts may be failed. The incident is being investigated in a highest priority.

Card operations unexpected declines

Jul <var data-var='date'> 9</var>, <var data-var='time'>08:15</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>21:25</var> UTC Scheduled - Coin: All Description: In order to avoid bad user experience, we are planning to disable exchange and local card top up operations. Our third-party provider has announced an expected maintenance window of approximately 1 hour, after which these operations will resume automatically.

Exchange operations & Local card top ups maintenance

Jul <var data-var='date'> 8</var>, <var data-var='time'>07:48</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:45</var> UTC Investigating - We are currently investigating an issue affecting USDC deposits on the Polygon network. As a result, some deposits may be delayed before being credited to customer accounts. Our engineering team has identified the root cause and is actively working on a fix, which is estimated to be deployed on Monday. Please note that customer funds remain safe. Any affected deposits will be credited automatically once the issue has been resolved. No action is required from customers. At this time, we expect the issue to be fully resolved by the end of the day on Monday, July 6th. We will continue to provide updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.

Delayed USDC (Polygon) Deposits

Jul <var data-var='date'>13</var>, <var data-var='time'>10:45</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:45</var> UTC Investigating - Some users may see cashbacks displayed as "failed" in the app. These cashbacks have been successfully paid and are still redeemable — this is a display issue only. Our team is actively working on a fix, and all affected cashbacks will be automatically reprocessed so they display correctly.

Cashback Display Issue – Investigating

Jul <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>16:00</var> UTC In progress - <h2>WirexApp — Changes effective June 30, 2026</h2> Jun <var data-var='date'>26</var>, <var data-var='time'>15:33</var> UTC Scheduled - This update applies to Wirex App users in the EEA and Australia only. From 30 June 2026, crypto-related features in the Wirex App will no longer be available for affected users. These changes apply to the Classic Wirex App only — Wirex One remains unaffected. To continue using crypto services, please upgrade to Wirex One. <h3>Crypto</h3> The following crypto-related services will no longer be available: - Crypto deposits and withdrawals - Crypto exchanges (crypto ↔ crypto, crypto ↔ fiat, fiat ↔ crypto) - Card spending from crypto balances - Linking crypto accounts to your card - Buy Crypto with external card - Onramper - PIX / PEI - Cryptoback rewards <h3>X-Accounts</h3> - New account creation is blocked. - Managing existing accounts (add/withdraw funds, upgrade, downgrade, close) remains available. - Calculations continue, but payout is credited only after upgrading to Wirex One. <h3>Rewards (X-tras)</h3> - Upgrades to higher plans or tiers are blocked. - No new subscription renewals or charges after shutdown. - Existing subscriptions stay active until the paid period ends, then downgrade to Standard Entry. - WXT holds released on subscription expiry. - Monthly interest stops. - Upon upgrading to Wirex One, subscription remains according to the <a href="https://wirexone.freshdesk.com/en/support/solutions/articles/76000088369-wirex-app-x-tras-plans-vs-wirex-one-membership">article</a>. <h3>Fiat</h3> - SEPA in/out remains available. - Card top-up / OCT remain available only for fiat accounts. <h3>Borrow (Wirex Credit)</h3> - New loan creation and borrowing more will be blocked. - Repayment of existing loans remains open. - Adding collateral remains open. <h3>Multiply</h3> - New deals already disabled prior to shutdown. - Active deals may be force-closed on 30 Jun. Effective date: June 30, 2026

WirexApp Suspension — Changes effective June 30, 2026

Jun <var data-var='date'>29</var>, <var data-var='time'>10:05</var> UTC Monitoring - The hotfix for balance migrations has been applied starting from 9:46 UTC. Preivously affected/stuck migrations will be reprocessed as soon as possible. Jun <var data-var='date'>29</var>, <var data-var='time'>09:23</var> UTC Identified - Coin: All Region: All Description: From 28 June ~14:00 PM we have observed balances migration failures from Wirexapp to Wirex One. Please rest assured the root cause is identified and our technicians will resolve all its consequences.

Wirexapp-to-Wirex One balances migration issue

Jun <var data-var='date'>26</var>, <var data-var='time'>16:43</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>16:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>15:49</var> UTC Identified - Affected service: Card operations Affected region: All Description: To minimize consequences from ongoing incident, all card transactions are currently set to be declined. It is expected behavior and our technicians are looking into it.

Card operations outage

Jun <var data-var='date'>25</var>, <var data-var='time'>22:41</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>16:50</var> UTC Investigating - Affected service: Card operations Affected region: All Description: To minimize consequences from ongoing incident, all card transactions are currently set to be declined. It is expected behavior and our technicians are looking into it.

Card transactions issues

Jun <var data-var='date'>20</var>, <var data-var='time'>09:03</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>08:28</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>20</var>, <var data-var='time'>08:27</var> UTC Scheduled - Coin: All Region: All Description: According to the planned 3rd party provider maintenance, we observer some technical barriers which may affect user experience. Thus, we will disable exchange operations (in/out) and local card top ups.

Exchange operations  + Local card top ups disabled

Jun <var data-var='date'> 7</var>, <var data-var='time'>16:15</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>13:55</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 7</var>, <var data-var='time'>13:52</var> UTC Scheduled - Coin: All Region: All Description: According to the planned 3rd party provider maintenance, we observer some technical barriers which may affect user experience. Thus, we will disable exchange operations (in/out) and local card top ups. Thanks for the patience shown. We expect to restore the functionality around 16:00 UTC

Jun <var data-var='date'> 6</var>, <var data-var='time'>09:03</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>08:47</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 6</var>, <var data-var='time'>08:46</var> UTC Scheduled - Coin:All Description: To avoid bad user experience, we have disabled exchange operations and local card top ups due to planned maintenance on 3rd party provider side.

May <var data-var='date'>27</var>, <var data-var='time'>11:38</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>11:57</var> UTC Investigating - Region: All Description: To avoid bad user experience, we have disabled card payouts until all technical barriers are resolved. Currently, we are waiting for updates from 3rd party provider.

Card payouts disabled

May <var data-var='date'>23</var>, <var data-var='time'>09:02</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>08:26</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>23</var>, <var data-var='time'>08:25</var> UTC Scheduled - Coin: All Description: To avoid bad user experience, we have disabled exchange operations and local card top ups due to planned maintenance on 3rd party provider side.

Exchange operations disabled

May <var data-var='date'>20</var>, <var data-var='time'>06:44</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>18:28</var> UTC Identified - Region: EEA + UK Description: Due to an issue on the partner side, outgoing SEPA transactions have been temporarily disabled. Our team is actively monitoring the situation together with the partner and will provide updates as soon as more information becomes available. We apologize for the inconvenience.

Temporary Unavailability of Outgoing SEPA Transactions

May <var data-var='date'>14</var>, <var data-var='time'>10:32</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>10:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>09:57</var> UTC Update - We've temporarily disabled outgoing crypto transactions. May <var data-var='date'>14</var>, <var data-var='time'>09:54</var> UTC Investigating - Coin: All Description: We observe global incident with 3rd party provider which handles crypto transfers processing Users may face constant transfer failures during initiations

Issue processing outgoing crypto transactions

May <var data-var='date'>12</var>, <var data-var='time'>08:19</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>10:05</var> UTC Identified - Region: EEA + RoW Description: To avoid bad user experience, we have disabled card payouts until all technical barriers are resolved. Currently, we are waiting for updates from 3rd party provider.

May <var data-var='date'>11</var>, <var data-var='time'>15:43</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 9</var>, <var data-var='time'>16:39</var> UTC Scheduled - Please be informed that operations involving NXUSD are currently limited due to the ongoing delisting process and related results verification for the affected assets. This temporary limitation is required while we complete the necessary financial checks to ensure accurate processing. Operations with NXUSD are expected to be restored on Monday, 11 May 2026, once the checks are completed. Affected assets: ACA, FTT, PEOPLE, ACM, FXS, PHA, ACT, GAL, PHB, ACX, GALA, PI, AEVO, GBPW, PIXEL, AGIX, GHST, PLA, AI, GLM, PLUME, AIONESIX, GNO, PNUT, AIONESIXZ, GOAT, POPCAT, AIXBT, GRASS, PORTAL, ALCH, GUSD, PORTO, ALGO, HIGH, PROVE, ALICE, HOLO, PYR, AMP, HOT, QI, ANIME, IDRT, QUICK, ANKR, ILV, RARE, APE, IMX, RAY, APEPE, INIT, RED, API3, IOST, REEF, APU, IOTA, REN, AR, IOTX, REP, ARB, IP, RLC, ARKM, IQ, RLUSD, ASR, JASMY, ROSE, ATM, JOE, RPL, AUDIO, JST, RUNE, BABY, JTO, SAHARA, BAKE, JUP, SANTOS, BAL, JUV, SHELL, BAND, KAIA, SNT, BAR, KAITO, SOMI, BAT, KMNO, SPK, BB, KSM, SPX, BERA, LAYER, SRM, BICO, LAZIO, STG, BIGTIME, LDO, STX, BIO, LINEA, SUPER, BLUR, LOKA, SXT, BMT, LPT, SYN, BNT, LQTY, SYRUP, BNX, LRC, TAUD, BOME, LTO, TGBP, BUSD, LUMIA, THE, CAT, LUNA, TLM, CELO, LUSD, TON, CELR, MAGIC, TRU, CETUS, MASK, TST, CFX, MAV, TURBO, CGPT, MBOX, TUSD, CHILLGUY, MDT, TVK, CHR, ME, UMA, CHZ, MELANIA, USDD, CITY, MEME, USDP, COTI, MEMEFI, USDR, COW, METIS, USDS, CTXC, MEW, USUAL, CVC, MIMATIC, VELODROM, CVX, MKR, VELODROME, DAR, MNT, VET, DBR, MOG, VIDT, DEGEN, MORPHO, VINE, DIA, MOVE, VIRTUAL, DOG, NANO, VOXEL, DOGS, NEAR, W, DYDX, NEXO, WAL, DYM, NIL, WAVES, EGLD, NMR, WCT, EIGEN, NOT, WIN, ELF, NRS, WLD, ENA, NULS, WLFI, ENS, NXPC, WLO, EOS, OCEAN, WOO, ERA, OGN, WSTETH, ETHFI, OKB, XAI, EUROE, OL, XCN, EUROP, OMG, XEC, EURR, ONE, XEM, EURW, ONT, XION, FARTCOIN, OP, XUSD, FLOKI, ORCA, YGG, FLR, ORDI, YZY, FLUX, OXT, ZIL, FORM, PENDLE, ZK, FTM, PENGU, ZRO. For more information about asset delistings, please refer to our Help Centre article: https://help.wirexapp.com/article/delisting-announcements-or-asset-delistings-1676?lid=t3lcsp9xmd3h We apologise for any inconvenience and appreciate your patience while we complete the required checks.

NXUSD Operations Technical Maintenance

May <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>12:36</var> UTC Scheduled - Scheduled – Region: Philippines Description: Due to recent regulatory developments in the Philippines, Wirex will no longer be able to provide digital asset services in the region while maintaining full compliance with applicable laws and regulations. As a result, services for customers in the Philippines will be gradually discontinued. Deposits, top-ups, and digital asset features will be disabled from 21 April 2026. Users must withdraw their remaining balances before 30 April 2026. Account access will be restricted from 1 May 2026. Impact details: Deposits, top-ups, and digital asset services disabled from 21 April 2026 Withdrawals remain available until 30 April 2026 Account restrictions begin 1 May 2026 Cards associated with affected accounts will be blocked from 1 May 2026

Wirex Services Discontinuing for Users in the Philippines

Apr <var data-var='date'>10</var>, <var data-var='time'>22:45</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>21:16</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>21:16</var> UTC Scheduled - We'll disable exchange operations according to the planned system maintenance on market provider side

Apr <var data-var='date'> 9</var>, <var data-var='time'>12:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>10:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:20</var> UTC Scheduled - We will be performing scheduled system maintenance to improve our services. During this window, the following features will be temporarily unavailable: - Exchanges - External Card and APM Deposits - Card Payouts - Loans During this period, requests to these services may be declined. All other functionality will remain operational. We will update the status page once the maintenance is complete. Thank you for your patience.

Planned Maintenance Notice

Apr <var data-var='date'> 3</var>, <var data-var='time'>09:38</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>11:01</var> UTC Identified - Region: All Coin: All Description: In order to avoid bad user experience the decision was taken to disable exchange operations until all technical barriers are resolved. Thanks for the patience shown

Exchanges disabled due to technical barriers

Apr <var data-var='date'> 3</var>, <var data-var='time'>09:10</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>10:28</var> UTC Identified - Some users may face currently disabled features during local card top up. The root cause is identified and our technicians are acknowledged about the problem.

Local card top ups partially disabled

Apr <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>15:07</var> UTC Scheduled - Region: United States Description: Due to the end of our partnership with ZeroHash—our crypto service provider in the US—the existing Wirex App for US users will be retired. As part of this transition, deposits have been disabled and the app will be fully deactivated for US users on 31 March 2026. Users must withdraw or liquidate all assets held with ZeroHash by this date. ZeroHash accounts will be closed on 1 April 2026. Impact details: Deposits to the current Wirex App are disabled from 11 March 2026 Withdrawals remain available until 31 March 2026 Wirex App access for US users ends 31 March 2026 ZeroHash accounts close 1 April 2026

Is Wirex down?

Wirex status is UP

Lastest published events

WirexApp — Changes effective June 30, 2026

Delayed response from Customer Care Team

Card operations unexpected declines

Wirex Services, Components and Regions

Recent Wirex events

WirexApp — Changes effective June 30, 2026

Delayed response from Customer Care Team

Card operations unexpected declines

Exchange operations & Local card top ups maintenance

Delayed USDC (Polygon) Deposits

Cashback Display Issue – Investigating