Oct <var data-var='date'> 1</var>, <var data-var='time'>18:58</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>19:16</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>19:15</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>19:14</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>18:58</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>18:57</var> UTC Scheduled - If you’re experiencing an issue when upgrading from the Wirex App to Wirex One, or when logging in to Wirex One, please follow these steps: Make sure you are entering the correct password for your existing Wirex account. Enter your password manually. Do not use a password manager, autofill, or any other tool to enter the password automatically. Do not copy and paste the password. Do not create a new Wirex One account. Use your existing Wirex account credentials to complete the upgrade. If you are unsure whether your password is correct, try logging in through the Wirex web version: https://id.wirexapp.com/login You can also use the web version to try resetting your password if needed. If you do not remember your password, you can: Reset it through the Wirex App; Try resetting it through the web version; or Contact Wirex Support for assistance with the password reset. If you receive an error during the upgrade or login process, please us and we will investigate. Important: Please do not create a new Wirex One account. Always use your existing Wirex account credentials when upgrading or logging in.

Wirex App Wirex One Upgrade Instructions

Sep <var data-var='date'>30</var>, <var data-var='time'>18:50</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>18:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>18:21</var> UTC Identified - Region: All Description: Unexpected major affection detected during planned technical maintenance on 3rd party side. To minimize the impact the decision was taken to temporary stop card operations processing. We are closely monitoring all updates from 3rd party provider to enable functionality back as soon as possible.

Card operations outage

Sep <var data-var='date'>30</var>, <var data-var='time'>15:12</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>30</var>, <var data-var='time'>15:08</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>30</var>, <var data-var='time'>14:58</var> UTC Investigating - As of 30 September 2026, the legacy Wirex app has been discontinued for customers in the EEA. Following the closure: Login access to the legacy Wirex app is no longer available. Deposits, withdrawals, exchanges, and other transactions through the legacy app are no longer possible. Card transactions have been paused. From 1 October 2026, customers will no longer be able to view their balances in the legacy app. Customers who have already upgraded to Wirex One do not need to take any further action. For customers who have not yet migrated, any digital assets associated with the legacy app remain secure, and ownership rights are unaffected. Assets continue to be safeguarded on-chain and can be claimed by creating a Wirex One profile using the same email address and completing the upgrade process. We strongly encourage affected customers to complete their migration to Wirex One as soon as possible to avoid any disruption in accessing their assets. If you require assistance with the migration process or accessing your assets, please contact supportescalations@wirexapp.com. Affected regions: EEA Customer impact: Legacy Wirex app services are unavailable. Customers who have not yet migrated must upgrade to Wirex One to regain access to their assets.

Legacy Wirex App Discontinued for Customers in EEA

Sep <var data-var='date'>26</var>, <var data-var='time'>09:06</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>08:35</var> UTC Identified - Region: All Description: We are observing partial affection from planned technical maintenance on 3rd party provider side. Some exchange operations may fail on the creation menu.

WirexOne: exchange operations unexpected behaviour

Sep <var data-var='date'>16</var>, <var data-var='time'>16:13</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>16:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>14:04</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>16</var>, <var data-var='time'>12:10</var> UTC Identified - Coin: All Region: All Description: we are experiencing degraded performance with cryptodeposit transactions. The root cause is identified and all stuck pending transactions will be automatically processed once the hotfix is applied.

WirexOne cryptodeposits degraded performance

Sep <var data-var='date'> 3</var>, <var data-var='time'>19:46</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>16:11</var> UTC Update - To minimize affection, we are about to apply preventive fix for card operations. Other transaction types are still affected. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:54</var> UTC Identified - Coin: All Region: All Description: We are observing major incident affecting all financial operations on WirexOne. Our technicians are involved into investigation process. Stuck transactions will be processed once the incident is resolved.

WirexOne: transaction processing degraded performance

Aug <var data-var='date'>27</var>, <var data-var='time'>19:40</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>17:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>27</var>, <var data-var='time'>14:47</var> UTC Identified - Region: All Description: We have observer increased rate of failures for the outgoing bank transfers. Some users may face a unexpected fail after transaction confirmation. Our technicians are looking into it.

WirexOne: Outgoing Bank Transfers issue

Aug <var data-var='date'>27</var>, <var data-var='time'>14:46</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>10:45</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:45</var> UTC Investigating - Some users may see cashbacks displayed as "failed" in the app. These cashbacks have been successfully paid and are still redeemable — this is a display issue only. Our team is actively working on a fix, and all affected cashbacks will be automatically reprocessed so they display correctly.

Cashback Display Issue – Investigating

Jul <var data-var='date'>31</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> UTC In progress - <h2>WirexApp — Changes effective June 30, 2026</h2> Jul <var data-var='date'> 1</var>, <var data-var='time'>12:41</var> UTC Scheduled - This update applies to Wirex App users in the EEA and Australia only. From 30 June 2026, crypto-related features in the Wirex App will no longer be available for affected users. These changes apply to the Classic Wirex App only — Wirex One remains unaffected. To continue using crypto services, please upgrade to Wirex One. <h3>Crypto</h3> The following crypto-related services will no longer be available: - Crypto deposits and withdrawals - Crypto exchanges (crypto ↔ crypto, crypto ↔ fiat, fiat ↔ crypto) - Card spending from crypto balances - Linking crypto accounts to your card - Buy Crypto with external card - Onramper - PIX / PEI - Cryptoback rewards <h3>X-Accounts</h3> - New account creation is blocked. - Managing existing accounts (add/withdraw funds, upgrade, downgrade, close) remains available. - Calculations continue, but payout is credited only after upgrading to Wirex One. <h3>Rewards (X-tras)</h3> - Upgrades to higher plans or tiers are blocked. - No new subscription renewals or charges after shutdown. - Existing subscriptions stay active until the paid period ends, then downgrade to Standard Entry. - WXT holds released on subscription expiry. - Monthly interest stops. - Upon upgrading to Wirex One, subscription remains according to the <a href="https://wirexone.freshdesk.com/en/support/solutions/articles/76000088369-wirex-app-x-tras-plans-vs-wirex-one-membership">article</a>. <h3>Fiat</h3> - SEPA in/out remains available. - Card top-up / OCT remain available only for fiat accounts. <h3>Borrow (Wirex Credit)</h3> - New loan creation and borrowing more will be blocked. - Repayment of existing loans remains open. - Adding collateral remains open. <h3>Multiply</h3> - New deals already disabled prior to shutdown. - Active deals may be force-closed on 30 Jun. Effective date: June 30, 2026

WirexApp — Changes effective June 30, 2026

Jul <var data-var='date'>14</var>, <var data-var='time'>18:23</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 4</var>, <var data-var='time'>18:23</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 4</var>, <var data-var='time'>18:22</var> UTC Scheduled - As we complete our transition to new on-chain rails, some customers may experience longer-than-usual processing times for certain account activities. Our team is working to process all requests as quickly as possible. Still using the legacy Wirex App? You’ll need to upgrade to Wirex One to continue using Wirex services. Learn more here: Upgrade to Wirex One — what to expect (https://wirexone.freshdesk.com/support/solutions/articles/76000088360?lid=g2515p3vrz3f) If you’re waiting for a balance update, deposit, withdrawal, or other account activity to be reflected, please allow some additional processing time. Your funds remain safe and secure. Thank you for your patience and understanding while we complete this transition.

Delayed response from Customer Care Team

Jul <var data-var='date'>13</var>, <var data-var='time'>12:56</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>10:46</var> UTC Investigating - Description: We are aware of the ongoing incident which may affect card operations workability. On user's end some transaction attempts may be failed. The incident is being investigated in a highest priority.

Card operations unexpected declines

Jul <var data-var='date'> 9</var>, <var data-var='time'>08:15</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>21:25</var> UTC Scheduled - Coin: All Description: In order to avoid bad user experience, we are planning to disable exchange and local card top up operations. Our third-party provider has announced an expected maintenance window of approximately 1 hour, after which these operations will resume automatically.

Exchange operations & Local card top ups maintenance

Jul <var data-var='date'> 8</var>, <var data-var='time'>07:48</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:45</var> UTC Investigating - We are currently investigating an issue affecting USDC deposits on the Polygon network. As a result, some deposits may be delayed before being credited to customer accounts. Our engineering team has identified the root cause and is actively working on a fix, which is estimated to be deployed on Monday. Please note that customer funds remain safe. Any affected deposits will be credited automatically once the issue has been resolved. No action is required from customers. At this time, we expect the issue to be fully resolved by the end of the day on Monday, July 6th. We will continue to provide updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.

Delayed USDC (Polygon) Deposits

Jul <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>16:00</var> UTC In progress - <h2>WirexApp — Changes effective June 30, 2026</h2> Jun <var data-var='date'>26</var>, <var data-var='time'>15:33</var> UTC Scheduled - This update applies to Wirex App users in the EEA and Australia only. From 30 June 2026, crypto-related features in the Wirex App will no longer be available for affected users. These changes apply to the Classic Wirex App only — Wirex One remains unaffected. To continue using crypto services, please upgrade to Wirex One. <h3>Crypto</h3> The following crypto-related services will no longer be available: - Crypto deposits and withdrawals - Crypto exchanges (crypto ↔ crypto, crypto ↔ fiat, fiat ↔ crypto) - Card spending from crypto balances - Linking crypto accounts to your card - Buy Crypto with external card - Onramper - PIX / PEI - Cryptoback rewards <h3>X-Accounts</h3> - New account creation is blocked. - Managing existing accounts (add/withdraw funds, upgrade, downgrade, close) remains available. - Calculations continue, but payout is credited only after upgrading to Wirex One. <h3>Rewards (X-tras)</h3> - Upgrades to higher plans or tiers are blocked. - No new subscription renewals or charges after shutdown. - Existing subscriptions stay active until the paid period ends, then downgrade to Standard Entry. - WXT holds released on subscription expiry. - Monthly interest stops. - Upon upgrading to Wirex One, subscription remains according to the <a href="https://wirexone.freshdesk.com/en/support/solutions/articles/76000088369-wirex-app-x-tras-plans-vs-wirex-one-membership">article</a>. <h3>Fiat</h3> - SEPA in/out remains available. - Card top-up / OCT remain available only for fiat accounts. <h3>Borrow (Wirex Credit)</h3> - New loan creation and borrowing more will be blocked. - Repayment of existing loans remains open. - Adding collateral remains open. <h3>Multiply</h3> - New deals already disabled prior to shutdown. - Active deals may be force-closed on 30 Jun. Effective date: June 30, 2026

WirexApp Suspension — Changes effective June 30, 2026

Jun <var data-var='date'>29</var>, <var data-var='time'>10:05</var> UTC Monitoring - The hotfix for balance migrations has been applied starting from 9:46 UTC. Preivously affected/stuck migrations will be reprocessed as soon as possible. Jun <var data-var='date'>29</var>, <var data-var='time'>09:23</var> UTC Identified - Coin: All Region: All Description: From 28 June ~14:00 PM we have observed balances migration failures from Wirexapp to Wirex One. Please rest assured the root cause is identified and our technicians will resolve all its consequences.

Wirexapp-to-Wirex One balances migration issue

Jun <var data-var='date'>26</var>, <var data-var='time'>16:43</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>16:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>15:49</var> UTC Identified - Affected service: Card operations Affected region: All Description: To minimize consequences from ongoing incident, all card transactions are currently set to be declined. It is expected behavior and our technicians are looking into it.

Jun <var data-var='date'>25</var>, <var data-var='time'>22:41</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>16:50</var> UTC Investigating - Affected service: Card operations Affected region: All Description: To minimize consequences from ongoing incident, all card transactions are currently set to be declined. It is expected behavior and our technicians are looking into it.

Card transactions issues

Jun <var data-var='date'>20</var>, <var data-var='time'>09:03</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>08:28</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>20</var>, <var data-var='time'>08:27</var> UTC Scheduled - Coin: All Region: All Description: According to the planned 3rd party provider maintenance, we observer some technical barriers which may affect user experience. Thus, we will disable exchange operations (in/out) and local card top ups.

Exchange operations  + Local card top ups disabled

Jun <var data-var='date'> 7</var>, <var data-var='time'>16:15</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>13:55</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 7</var>, <var data-var='time'>13:52</var> UTC Scheduled - Coin: All Region: All Description: According to the planned 3rd party provider maintenance, we observer some technical barriers which may affect user experience. Thus, we will disable exchange operations (in/out) and local card top ups. Thanks for the patience shown. We expect to restore the functionality around 16:00 UTC

Jun <var data-var='date'> 6</var>, <var data-var='time'>09:03</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>08:47</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 6</var>, <var data-var='time'>08:46</var> UTC Scheduled - Coin:All Description: To avoid bad user experience, we have disabled exchange operations and local card top ups due to planned maintenance on 3rd party provider side.

May <var data-var='date'>27</var>, <var data-var='time'>11:38</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>11:57</var> UTC Investigating - Region: All Description: To avoid bad user experience, we have disabled card payouts until all technical barriers are resolved. Currently, we are waiting for updates from 3rd party provider.

Card payouts disabled

May <var data-var='date'>23</var>, <var data-var='time'>09:02</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>08:26</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>23</var>, <var data-var='time'>08:25</var> UTC Scheduled - Coin: All Description: To avoid bad user experience, we have disabled exchange operations and local card top ups due to planned maintenance on 3rd party provider side.

Exchange operations disabled

May <var data-var='date'>20</var>, <var data-var='time'>06:44</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>18:28</var> UTC Identified - Region: EEA + UK Description: Due to an issue on the partner side, outgoing SEPA transactions have been temporarily disabled. Our team is actively monitoring the situation together with the partner and will provide updates as soon as more information becomes available. We apologize for the inconvenience.

Temporary Unavailability of Outgoing SEPA Transactions

May <var data-var='date'>14</var>, <var data-var='time'>10:32</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>10:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>09:57</var> UTC Update - We've temporarily disabled outgoing crypto transactions. May <var data-var='date'>14</var>, <var data-var='time'>09:54</var> UTC Investigating - Coin: All Description: We observe global incident with 3rd party provider which handles crypto transfers processing Users may face constant transfer failures during initiations

Issue processing outgoing crypto transactions

May <var data-var='date'>12</var>, <var data-var='time'>08:19</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>10:05</var> UTC Identified - Region: EEA + RoW Description: To avoid bad user experience, we have disabled card payouts until all technical barriers are resolved. Currently, we are waiting for updates from 3rd party provider.

Is Wirex down?

Wirex status is UP

Lastest published events

Wirex App Wirex One Upgrade Instructions

Card operations outage

Legacy Wirex App Discontinued for Customers in EEA

Wirex Services, Components and Regions

Recent Wirex events

Wirex App Wirex One Upgrade Instructions

Card operations outage

Legacy Wirex App Discontinued for Customers in EEA

WirexOne: exchange operations unexpected behaviour

WirexOne cryptodeposits degraded performance

WirexOne: transaction processing degraded performance