May <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>11:55</var> PDT Scheduled - The EditShare Engineering team will perform scheduled maintenance on Sunday, May 3rd from 9:00 PM EST to 11:00 PM EST. There may be brief periods of time where Wiredrive may be inaccessible during this scheduled time.

Scheduled Maintenance

Mar <var data-var='date'>15</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>15</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:09</var> PST Scheduled - The EditShare Engineering team will perform scheduled maintenance on Sunday, March 15 from 9:00 PM EST to 1:00 AM EST. There may be brief periods of time where Wiredrive may be inaccessible during this scheduled time.

Dec <var data-var='date'>21</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>21</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>12</var>, <var data-var='time'>12:52</var> PST Scheduled - The EditShare Engineering team will perform scheduled maintenance on Sunday December 21st from 9:00 PM EST to 12:00 AM EST. There may be brief periods of time where Wiredrive may be inaccessible during this scheduled time.

Oct <var data-var='date'>20</var>, <var data-var='time'>16:15</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>15:20</var> PDT Monitoring - This is now resolved. We are now currently monitoring the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>09:44</var> PDT Identified - We have identified a service interruption that has caused possible instability issues to the system and may impact use of service. We have identified this issue through one of our upstream providers and are currently working on the issue.

Service Interruption

Aug <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>13:35</var> PDT Scheduled - The EditShare Engineering team will perform scheduled maintenance on Sunday August 3rd from 10:00 PM EST to 12:00 AM EST. There may be brief periods of time where Wiredrive may be inaccessible during this scheduled time.

Jun <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>14:57</var> PDT Scheduled - The EditShare Engineering team will perform scheduled maintenance on Sunday June 8 from 11:00 PM EST to 2:00 AM EST. There may be brief periods of time where Wiredrive may be inaccessible during this scheduled time.

Mar <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>14:56</var> PST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'> 7</var>, <var data-var='time'>13:04</var> PST Scheduled - The EditShare Engineering team will perform scheduled maintenance on Sunday March 9th from 11:00 PM EST until 2:00 AM EST. There will be brief interruptions of services where WireDrive will be inaccessible during this scheduled time.

Feb <var data-var='date'>13</var>, <var data-var='time'>05:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>13</var>, <var data-var='time'>04:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>13:09</var> PST Scheduled - The EditShare Engineering team will perform scheduled maintenance on Thursday February 13th from 7:00 AM EST until 8:00 AM EST. There will be brief interruptions of services where WireDrive will be inaccessible during this scheduled time.

Oct <var data-var='date'>23</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>22</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>12:38</var> PDT Scheduled - The EditShare Engineering team will perform scheduled maintenance on Tuesday October 22nd from 10:00 PM EST until 4:00 AM EST. There will be brief interruptions of services where WireDrive will be inaccessible during this scheduled time.

Oct <var data-var='date'>21</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>20</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>12:37</var> PDT Scheduled - The EditShare Engineering team will perform scheduled maintenance on Sunday October 20 from 10:00 PM EST until 4:00 AM EST. There will be brief interruptions of services where WireDrive will be inaccessible during this scheduled time.

Jun <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 6</var>, <var data-var='time'>07:56</var> PDT Scheduled - The EditShare Engineering team will perform scheduled maintenance on Monday June 17th from 11:00 PM EST to 1:00 AM EST. There may be brief periods of time where WireDrive may be inaccessible during this scheduled time.

May <var data-var='date'>12</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 1</var>, <var data-var='time'>13:11</var> PDT Scheduled - The EditShare Engineering team will perform scheduled maintenance on Sunday May 12th at 11:00pm EST from 11:00 PM EST to 1:00 AM EST. There may be brief periods of time where WireDrive may be inaccessible during this scheduled time.

Aug <var data-var='date'>14</var>, <var data-var='time'>22:30</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>20:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>14:36</var> PDT Scheduled - The Shift Engineering team will perform scheduled maintenance on Monday, August 14th from 11:30 PM EST to 1:30 AM EST. Service performance may be impacted during the maintenance window.

Jun <var data-var='date'>11</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:43</var> PDT Scheduled - The Shift Engineering team will perform scheduled maintenance on Saturday, June 10th from 10:00 PM EST to 4:00 AM EST. Service performance may be impacted during the maintenance window. If you have any questions, feel free to contact our support team at support@wiredrive.com

Jan <var data-var='date'>21</var>, <var data-var='time'>22:01</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>21</var>, <var data-var='time'>20:01</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>20</var>, <var data-var='time'>07:16</var> PST Scheduled - The Shift Media Engineering team will be using this time to perform infrastructure maintenance. Wiredrive may be inaccessible during this scheduled time. If you have any questions, feel free to contact our support team at support@wiredrive.com.

Wiredrive Infrastructure Maintenance

Aug <var data-var='date'>31</var>, <var data-var='time'>21:36</var> PDT Resolved - The issue has been resolved and all monitoring has been completed by our team. Aug <var data-var='date'>31</var>, <var data-var='time'>21:06</var> PDT Monitoring - Our team has implemented a fix and we are currently monitoring the results. We believe users should start seeing successful logins. Aug <var data-var='date'>31</var>, <var data-var='time'>20:38</var> PDT Identified - Our team has identified the cause of the error and is currently working on resolving it. Aug <var data-var='date'>31</var>, <var data-var='time'>19:50</var> PDT Update - Our engineering team is still investigating the cause of the issue. We will continue to provide updates. Aug <var data-var='date'>31</var>, <var data-var='time'>19:00</var> PDT Investigating - Our Engineering Team has identified an issue impacting Wiredrive logins. Users may have difficulties loging into Wiredrive.

Site Login Issues

May <var data-var='date'> 6</var>, <var data-var='time'>09:01</var> PDT Resolved - The WireDrive Marketing website issue has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>07:03</var> PDT Monitoring - The WireDrive Marketing website is now showing as operational. Engineering will monitor the situation. We will provide updates as available until full resolution is confirmed. May <var data-var='date'> 6</var>, <var data-var='time'>05:38</var> PDT Identified - The issue with our upstream provider has been identified. Efforts to resolve are continuing. Updates will be provided as they are available. May <var data-var='date'> 6</var>, <var data-var='time'>05:02</var> PDT Investigating - The WireDrive Marketing website is down due to an issue with an upstream provider. Wiredrive Engineering is investigating. You can continue to login at myteam.wiredrive.com.

Wiredrive Marketing Website Availability

Mar <var data-var='date'>29</var>, <var data-var='time'>18:06</var> PDT Resolved - This has been resolved. Mar <var data-var='date'>29</var>, <var data-var='time'>17:30</var> PDT Monitoring - This has been resolved. Wiredrive is now loading properly. Our engineers are continuing to monitor closely to ensure that there is no further interruption to service. Mar <var data-var='date'>29</var>, <var data-var='time'>17:25</var> PDT Identified - Wiredrive is not loading. Our engineers have identified the underlying issue and are working urgently to restore access.

Wiredrive Not Accessible

Dec <var data-var='date'>15</var>, <var data-var='time'>11:02</var> PST Resolved - After monitoring, our engineers have confirmed the issue is now resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>08:21</var> PST Monitoring - Our upstream provider has confirmed resolution of this event. Our engineers are continuing to monitor system usage closely to prevent further interruptions. Dec <var data-var='date'>15</var>, <var data-var='time'>07:53</var> PST Identified - Our upstream provider has identified an issue that is impacting Wirdrive. Wiredrive engineering is taking steps to address the issue.

System Outage: Wiredrive

Dec <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>30</var>, <var data-var='time'>06:44</var> PST Scheduled - The Wiredrive Engineering team will be using this time to perform infrastructure maintenance. Expect a brief downtime during this period. If you have any questions, feel free to contact our support team at support@shift.io.

Oct <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>09:53</var> PDT Scheduled - The Shift Engineering team will be using this time to perform infrastructure maintenance. Any active sessions will expire at the beginning of this window, and Wiredrive may be inaccessible during this scheduled time. If you have any questions, feel free to contact our support team at support@wiredrive.com.

Infrastructure Maintenance

Sep <var data-var='date'> 2</var>, <var data-var='time'>11:37</var> PDT Resolved - This has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>10:21</var> PDT Monitoring - The congestion has cleared and any paused files should now generate previews and thumbnails successfully. New files will generate previews and thumbnails as normal. Our engineers can confirm that a small subset of files uploaded during this time encountered an error. If you experienced such an error, we recommend that you re-upload those files. The engineering team is continuing to monitor usage closely to ensure no further interruptions to service. Sep <var data-var='date'> 2</var>, <var data-var='time'>10:08</var> PDT Update - Our engineers have released a solution and we are seeing signs of the congestion diminishing. Some file previews and thumbnails are now successfully generating. Sep <var data-var='date'> 2</var>, <var data-var='time'>10:01</var> PDT Identified - Files newly uploaded to Wiredrive will be delayed in generating previews and thumbnails due to a congestion issue with our encode queue. Our engineering team has identified the cause of this issue and is working to resolve it.

Files Not Previewing

May <var data-var='date'> 6</var>, <var data-var='time'>16:37</var> PDT Resolved - This has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>14:26</var> PDT Monitoring - Presentation short URLs beginning https://wdrv.it/[link id] appear to be loading normally. Our engineers continue to monitor system usage closely to ensure that there are no service issues. May <var data-var='date'> 6</var>, <var data-var='time'>13:30</var> PDT Update - Our engineering team is currently investigating reports of intermittent loading issues for presentation short URLs beginning https://wdrv.it/[link id]. May <var data-var='date'> 6</var>, <var data-var='time'>13:30</var> PDT Investigating - Our engineering team is currently investigating reports of intermittent loading issues for presentation short URLs beginning https://wdrv.it/[link id].

Slow Loading of Presentation Short URLs

Aug <var data-var='date'>21</var>, <var data-var='time'>13:58</var> PDT Resolved - This is now resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>12:03</var> PDT Monitoring - Backup resources have been deployed. Wiredrive Presentations are now loading properly. Our engineers are continuing to monitor system usage to ensure that there are no further interruptions Aug <var data-var='date'>21</var>, <var data-var='time'>11:49</var> PDT Identified - We can confirm that Presentations are not loading due to a timeout by an upstream provider. Our engineers are currently moving to backup resources. Aug <var data-var='date'>21</var>, <var data-var='time'>11:45</var> PDT Investigating - We are investigating reports of Presentations not loading.

Presentations Not Loading

Apr <var data-var='date'> 8</var>, <var data-var='time'>10:06</var> PDT Resolved - Our upstream provider has confirmed that this incident is resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:03</var> PDT Monitoring - We are aware of an issue with Gmail affecting email delivery. We are monitoring the situation and will provide an update when we have more information.

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