Jul <var data-var='date'> 7</var>, <var data-var='time'>11:38</var> MDT Resolved - This issue has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:23</var> MDT Monitoring - A fix has been implemented, and we are monitoring the results. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> MDT Identified - The issue has been identified, and a fix is being implemented. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:48</var> MDT Investigating - We are currently investigating this issue.

Inbound Calls not Ringing/Connecting on the Customers End

Jul <var data-var='date'> 1</var>, <var data-var='time'>15:39</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:50</var> MDT Monitoring - A fix has been implemented and we are monitoring the results

Tags Missing from NWX

Jul <var data-var='date'> 1</var>, <var data-var='time'>11:35</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:27</var> MDT Identified - The issue has been identified, and a fix has been implemented Jul <var data-var='date'> 1</var>, <var data-var='time'>11:14</var> MDT Investigating - We are currently investigating this issue

Online Booking not working

Jun <var data-var='date'>23</var>, <var data-var='time'>13:58</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>12:48</var> MDT Investigating - Our engineering team are investigating the call history page for slowness and failure to load. Thank you for you patience.

Slowness & Failure to Load: Call History Page

Jun <var data-var='date'>21</var>, <var data-var='time'>06:00</var> MDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>21:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>09:17</var> MDT Scheduled - Please note that our third-party partner, DentalXChange, has a scheduled maintenance window coming up. Start Time: Jun 20, 21:00 - Jun 21, 06:00 Duration: Approximately 9 hours Impact: During this maintenance window, the Weave Insurance Verification (WIV) feature will be temporarily unavailable.

Partner Maintenance (DentalXChange) — Insurance Verification Temporarily Unavailable

Jun <var data-var='date'>19</var>, <var data-var='time'>10:49</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>12:02</var> MDT Investigating - The ECW integration has been deactivated, affecting approximately 360 offices. One daily sync has been missed so far, meaning patient and appointment data may not reflect the latest updates from your ECW system. We are working directly with eClinicalWorks to restore the integration and will provide updates as they become available.

ECW Integration Interruption

Jun <var data-var='date'>18</var>, <var data-var='time'>11:34</var> MDT Resolved - This issue has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>11:25</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>10:25</var> MDT Investigating - We are currently investigating the issue of the Weave App freezing when navigating to Auto Messages

Weave App Freezing when Navigating to Auto Messages

Jun <var data-var='date'>12</var>, <var data-var='time'>17:09</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>17:05</var> MDT Monitoring - A fix has been implemented and we are now monitoring. Jun <var data-var='date'>12</var>, <var data-var='time'>16:59</var> MDT Investigating - We are investigating a login issue with Weave. Thank you for your patience. More details to come.

Weave May Be Unavailable

Jun <var data-var='date'>12</var>, <var data-var='time'>08:10</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>12:59</var> MDT Monitoring - A fix has been implemented, and we are monitoring the results.

TrueLark - Delay in display of text messages sent by Staff

Jun <var data-var='date'> 8</var>, <var data-var='time'>12:49</var> MDT Resolved - This incident has been resolve. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:46</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:44</var> MDT Identified - The issue has been identified and a fix is being implemented Jun <var data-var='date'> 8</var>, <var data-var='time'>11:58</var> MDT Investigating - We are currently investigating why your location tab is not loading.

Location access tab not loading.

May <var data-var='date'>26</var>, <var data-var='time'>11:07</var> MDT Resolved - This incident has been resolved! May <var data-var='date'>26</var>, <var data-var='time'>09:55</var> MDT Investigating - We are currently investigating an issue where some automated reminder messages may be delayed in delivering. Additionally, SMS messages that fail to send may not immediately reflect the correct status. Our team is actively working to resolve this. We will provide updates as more information becomes available.

Auto-Reminder Delivery Delay

May <var data-var='date'>24</var>, <var data-var='time'>06:00</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>21:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>08:26</var> MDT Scheduled - Impact: During this maintenance window, the Weave Insurance Verification (WIV) feature will be temporarily unavailable.

Third-party partner, DentalXChange, maintenance window

May <var data-var='date'>21</var>, <var data-var='time'>18:31</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>17:15</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>16:06</var> MDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>16:05</var> MDT Investigating - We are currently investigating this issue.

Reports of Destination Error in Messaging

May <var data-var='date'>19</var>, <var data-var='time'>12:07</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>11:49</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>11:23</var> MDT Investigating - We are currently investigating this issue.

Third Party Error Affecting Voice AI

May <var data-var='date'>18</var>, <var data-var='time'>09:57</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>09:50</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>18</var>, <var data-var='time'>09:46</var> MDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>18</var>, <var data-var='time'>09:33</var> MDT Investigating - We are currently investigating this issue.

Call Queues Not Ringing For All Calls

May <var data-var='date'>14</var>, <var data-var='time'>15:33</var> MDT Resolved - This incident has been resolved May <var data-var='date'>14</var>, <var data-var='time'>11:24</var> MDT Identified - The issue has been identified and a resolution is being made. May <var data-var='date'>14</var>, <var data-var='time'>10:53</var> MDT Investigating - We are currently investigating an issue causing schedules to not display for IOS devices on the mobile app.

Mobile app schedules

May <var data-var='date'>14</var>, <var data-var='time'>15:03</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>14:41</var> MDT Monitoring - A fix has been implemented and we are now monitoring. May <var data-var='date'>14</var>, <var data-var='time'>14:15</var> MDT Investigating - We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange. As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.

Investigating Issues with Insurance Verification

May <var data-var='date'> 5</var>, <var data-var='time'>15:56</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>15:37</var> MDT Monitoring - A fix has been implemented and we are monitoring. May <var data-var='date'> 5</var>, <var data-var='time'>15:20</var> MDT Investigating - We are currently investigating this issue.

Unable to Answer Inbound Calls From Call Queues

Apr <var data-var='date'>30</var>, <var data-var='time'>13:41</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>10:50</var> MDT Identified - The issue has been identified. We are working towards a resolution Apr <var data-var='date'>30</var>, <var data-var='time'>10:18</var> MDT Investigating - We are currently investigating the reason for Mastercard's failure to process. Please note, this is an error related to the card processing network, not anything within your office network.

Payments network error

Apr <var data-var='date'>28</var>, <var data-var='time'>10:30</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>10:12</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>09:38</var> MDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>28</var>, <var data-var='time'>09:12</var> MDT Investigating - We are currently investigating this issue.

Unable to Create Text to Pay Requests in the Legacy Weave App

Apr <var data-var='date'>23</var>, <var data-var='time'>09:25</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>08:28</var> MDT Investigating - Inbound calls to Weave Support may experience extended wait times due to technical difficulties with our third-party routing provider. We are working diligently to resolve the issue and appreciate your continued patience.

Inbound Calls to Weave Support

Apr <var data-var='date'>16</var>, <var data-var='time'>12:45</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>12:29</var> MDT Monitoring - A fix has been implemented. We are monitoring the fix. Apr <var data-var='date'>16</var>, <var data-var='time'>11:34</var> MDT Identified - The issue has been identified. We are working on a fix to resolve this issue. Apr <var data-var='date'>16</var>, <var data-var='time'>11:16</var> MDT Investigating - We are currently investigating why Truelark is unable to book your appointments.

Booking issue with Truelark

Apr <var data-var='date'>16</var>, <var data-var='time'>09:33</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>07:25</var> MDT Investigating - We are currently investigating an issue with Truelark Message processing. During this time, you may notice that messages from customers to offices will not be processed.

Truelark Message Processing

Apr <var data-var='date'> 9</var>, <var data-var='time'>09:18</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:32</var> MDT Monitoring - A fix has been implemented, and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>06:38</var> MDT Investigating - Customers using Denticon may experience issues with write-backs and syncing. We are actively working with our third-party partner to investigate and resolve the issue.

Denticon Integrations

Apr <var data-var='date'> 7</var>, <var data-var='time'>16:27</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:24</var> MDT Monitoring - A fix has been implemented, and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:03</var> MDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> MDT Update - Our Engineering team are currently working with Nexhealth to determine cause and mitigate impact. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> MDT Investigating - We are currently investigating why the Nexhealth API calls are failing.

Is Weave down?

Weave status is UP

Lastest published events

Inbound Calls not Ringing/Connecting on the Customers End

Tags Missing from NWX

Online Booking not working

Weave Services, Components and Regions

Recent Weave events

Inbound Calls not Ringing/Connecting on the Customers End

Tags Missing from NWX

Online Booking not working

Slowness & Failure to Load: Call History Page

Partner Maintenance (DentalXChange) — Insurance Verification Temporarily Unavailable

ECW Integration Interruption

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Is Weave down?

Weave status is UP

Lastest published events

Inbound Calls not Ringing/Connecting on the Customers End

Tags Missing from NWX

Online Booking not working

Weave Services, Components and Regions

Recent Weave events

Inbound Calls not Ringing/Connecting on the Customers End

Tags Missing from NWX

Online Booking not working

Slowness & Failure to Load: Call History Page

Partner Maintenance (DentalXChange) — Insurance Verification Temporarily Unavailable

ECW Integration Interruption

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!