THIS IS A SCHEDULED EVENT May <var data-var='date'>23</var>, <var data-var='time'>21:00</var> MDT &nbsp;-&nbsp; May <var data-var='date'>24</var>, <var data-var='time'>06:00</var> MDT May <var data-var='date'>22</var>, <var data-var='time'>08:26</var> MDT Scheduled - Impact: During this maintenance window, the Weave Insurance Verification (WIV) feature will be temporarily unavailable.

Third-party partner, DentalXChange, maintenance window

May <var data-var='date'>21</var>, <var data-var='time'>18:31</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>17:15</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>16:06</var> MDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>16:05</var> MDT Investigating - We are currently investigating this issue.

Reports of Destination Error in Messaging

May <var data-var='date'>19</var>, <var data-var='time'>12:07</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>11:49</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>11:23</var> MDT Investigating - We are currently investigating this issue.

Third Party Error Affecting Voice AI

May <var data-var='date'>18</var>, <var data-var='time'>09:57</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>09:50</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>18</var>, <var data-var='time'>09:46</var> MDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>18</var>, <var data-var='time'>09:33</var> MDT Investigating - We are currently investigating this issue.

Call Queues Not Ringing For All Calls

May <var data-var='date'>14</var>, <var data-var='time'>15:33</var> MDT Resolved - This incident has been resolved May <var data-var='date'>14</var>, <var data-var='time'>11:24</var> MDT Identified - The issue has been identified and a resolution is being made. May <var data-var='date'>14</var>, <var data-var='time'>10:53</var> MDT Investigating - We are currently investigating an issue causing schedules to not display for IOS devices on the mobile app.

Mobile app schedules

May <var data-var='date'>14</var>, <var data-var='time'>15:03</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>14:41</var> MDT Monitoring - A fix has been implemented and we are now monitoring. May <var data-var='date'>14</var>, <var data-var='time'>14:15</var> MDT Investigating - We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange. As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.

Investigating Issues with Insurance Verification

May <var data-var='date'> 5</var>, <var data-var='time'>15:56</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>15:37</var> MDT Monitoring - A fix has been implemented and we are monitoring. May <var data-var='date'> 5</var>, <var data-var='time'>15:20</var> MDT Investigating - We are currently investigating this issue.

Unable to Answer Inbound Calls From Call Queues

Apr <var data-var='date'>30</var>, <var data-var='time'>13:41</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>10:50</var> MDT Identified - The issue has been identified. We are working towards a resolution Apr <var data-var='date'>30</var>, <var data-var='time'>10:18</var> MDT Investigating - We are currently investigating the reason for Mastercard's failure to process. Please note, this is an error related to the card processing network, not anything within your office network.

Payments network error

Apr <var data-var='date'>28</var>, <var data-var='time'>10:30</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>10:12</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>09:38</var> MDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>28</var>, <var data-var='time'>09:12</var> MDT Investigating - We are currently investigating this issue.

Unable to Create Text to Pay Requests in the Legacy Weave App

Apr <var data-var='date'>23</var>, <var data-var='time'>09:25</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>08:28</var> MDT Investigating - Inbound calls to Weave Support may experience extended wait times due to technical difficulties with our third-party routing provider. We are working diligently to resolve the issue and appreciate your continued patience.

Inbound Calls to Weave Support

Apr <var data-var='date'>16</var>, <var data-var='time'>12:45</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>12:29</var> MDT Monitoring - A fix has been implemented. We are monitoring the fix. Apr <var data-var='date'>16</var>, <var data-var='time'>11:34</var> MDT Identified - The issue has been identified. We are working on a fix to resolve this issue. Apr <var data-var='date'>16</var>, <var data-var='time'>11:16</var> MDT Investigating - We are currently investigating why Truelark is unable to book your appointments.

Booking issue with Truelark

Apr <var data-var='date'>16</var>, <var data-var='time'>09:33</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>07:25</var> MDT Investigating - We are currently investigating an issue with Truelark Message processing. During this time, you may notice that messages from customers to offices will not be processed.

Truelark Message Processing

Apr <var data-var='date'> 9</var>, <var data-var='time'>09:18</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:32</var> MDT Monitoring - A fix has been implemented, and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>06:38</var> MDT Investigating - Customers using Denticon may experience issues with write-backs and syncing. We are actively working with our third-party partner to investigate and resolve the issue.

Denticon Integrations

Apr <var data-var='date'> 7</var>, <var data-var='time'>16:27</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:24</var> MDT Monitoring - A fix has been implemented, and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:03</var> MDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> MDT Update - Our Engineering team are currently working with Nexhealth to determine cause and mitigate impact. Apr <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> MDT Investigating - We are currently investigating why the Nexhealth API calls are failing.

Nexhealth Api failing for Truelark Customers

Apr <var data-var='date'> 6</var>, <var data-var='time'>08:23</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'> 3</var>, <var data-var='time'>15:48</var> MDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> MDT Investigating - We are currently investigating this issue.

Weave Legacy App Crashes When Opening Payments

Apr <var data-var='date'> 1</var>, <var data-var='time'>15:50</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:51</var> MDT Monitoring - A fix has been implemented and we are currently monitoring. Thank you for your patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>08:04</var> MDT Investigating - We are investigating an issue causing patient data to not sync.

Dentrix Ascend Patient Data Not Syncing

Apr <var data-var='date'> 1</var>, <var data-var='time'>02:13</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>18:13</var> MDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>31</var>, <var data-var='time'>18:13</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>15:10</var> MDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>31</var>, <var data-var='time'>14:33</var> MDT Investigating - We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.

Dentrix Ascend Patient and Appointment Data Syncing Across Locations

Mar <var data-var='date'>30</var>, <var data-var='time'>14:35</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>13:11</var> MDT Monitoring - A fix has been implemented and We are monitoring the fix. Payments Made between 10:30am MST to 12:50 MST may be incorrectly marked as Unpaid. We are working to update the statuses appropriately. Mar <var data-var='date'>30</var>, <var data-var='time'>12:30</var> MDT Update - We are continuing to work on this issue. NOTE: all payment methods are still working, despite the incorrect displays. Mar <var data-var='date'>30</var>, <var data-var='time'>12:17</var> MDT Identified - We have identified a likely cause. Working to validate and get a fix out. Mar <var data-var='date'>30</var>, <var data-var='time'>11:19</var> MDT Investigating - We're currently investigating an issue where some payments aren't appearing in the Requests table. If a payment is successful, please do not retry it to avoid duplicate charges. We're actively working on a fix and will share updates soon.'

Payments not showing up in Weave but showing up in Stripe.

Mar <var data-var='date'>30</var>, <var data-var='time'>14:31</var> MDT Resolved - This incident has been Resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>09:14</var> MDT Monitoring - Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application. Mar <var data-var='date'>30</var>, <var data-var='time'>08:41</var> MDT Investigating - We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating

Phone Messaging System Degradation – Call Journey & Call Queues Impacted

Mar <var data-var='date'>24</var>, <var data-var='time'>16:43</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>09:37</var> MDT Identified - To ensure a stable and high-performance connection between Weave and your practice management software, please follow these steps: 1. Update OpenDental Ensure your office is running OpenDental Version 24.1 or higher. This version includes the latest API infrastructure required for advanced third-party integrations. Check your version in OpenDental via Help > About. If you are on an older version, go to Help > Update > Check for Updates. 2. Enable eServices & API The connection requires the OpenDental eConnector to be active. This acts as a secure bridge for data. Navigate to Setup > Advanced Setup > API. Ensure the Enabled checkbox is selected. Verify that your eConnector service is installed and running (typically on your main server if you have OpenDental running locally). 3. Weave Connection Update Once your OpenDental is updated and the API is enabled: Weave will automatically update your connection to utilize the new API. Note: This is a backend change to how Weave "talks" to your database; you will not see any changes to your OpenDental interface or daily workflow. Mar <var data-var='date'>20</var>, <var data-var='time'>08:17</var> MDT Investigating - We are currently investigating this with Open Dental.

Open Dental Pop Ups

Mar <var data-var='date'>24</var>, <var data-var='time'>09:39</var> MDT Resolved - This incident is resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>09:35</var> MDT Monitoring - A Fix has been implemented and we are monitoring the Results. Mar <var data-var='date'>24</var>, <var data-var='time'>08:48</var> MDT Investigating - We are currently looking into calls that are not updating on the Analytics portion of your Weave app.

Analytics not updating.

Mar <var data-var='date'>23</var>, <var data-var='time'>14:16</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>14:12</var> MDT Monitoring - A fix has been implemented and we are monitoring the resolution. Mar <var data-var='date'>23</var>, <var data-var='time'>14:09</var> MDT Identified - The issue has been identified, and a fix is being implemented. Mar <var data-var='date'>23</var>, <var data-var='time'>10:43</var> MDT Investigating - We are currently investigating why when you dial into your call queue you are not able to connect to a live call.

Call queue's not connecting to live calls

Mar <var data-var='date'>15</var>, <var data-var='time'>03:00</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>08:53</var> MDT Scheduled - We want to let you know about a scheduled maintenance window for Truelark (AI Receptionist) this Saturday, March 14. We’ll be performing upgrades to the Truelark cloud infrastructure and as a result, Truelark services will be temporarily unavailable from 11 pm–4 am MDT. Maintenance Window: Saturday, March 14 from 11 pm–4 am MDT Estimated downtime: 3–4 hours These upgrades will help improve the reliability and performance of your AI Receptionist moving forward. We appreciate your patience while we complete these improvements. If you have any questions, visit our status page or our team is happy to help at 888.579.5668 and www.weavehelp.com/emergency. Thanks, Weave Support

Truelark (AI Receptionist) scheduled downtime on 3/14/2026

Mar <var data-var='date'> 9</var>, <var data-var='time'>15:55</var> MDT Resolved - This incident has been resolved! Mar <var data-var='date'> 9</var>, <var data-var='time'>14:32</var> MDT Identified - The issue has been identified and we are working on a fix. Mar <var data-var='date'> 9</var>, <var data-var='time'>12:44</var> MDT Investigating - We are currently looking into why your Weave Messaging inbox is appearing out of chronological order.

Weave inbox out of order

Mar <var data-var='date'> 9</var>, <var data-var='time'>09:13</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>09:08</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 9</var>, <var data-var='time'>09:01</var> MDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 9</var>, <var data-var='time'>08:35</var> MDT Investigating - We are receiving some reports of customers not able to log in to our app. Our Dev teams are investigating. Note: Mobile app and web portal are operational

Is Weave down?

Weave status is UP

Lastest published events

Reports of Destination Error in Messaging

Third Party Error Affecting Voice AI

Call Queues Not Ringing For All Calls

Weave Services, Components and Regions

Recent Weave events

Third-party partner, DentalXChange, maintenance window

Reports of Destination Error in Messaging

Third Party Error Affecting Voice AI

Call Queues Not Ringing For All Calls

Mobile app schedules

Investigating Issues with Insurance Verification

Get your FREE account now,
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Is Weave down?

Weave status is UP

Lastest published events

Reports of Destination Error in Messaging

Third Party Error Affecting Voice AI

Call Queues Not Ringing For All Calls

Weave Services, Components and Regions

Recent Weave events

Third-party partner, DentalXChange, maintenance window

Reports of Destination Error in Messaging

Third Party Error Affecting Voice AI

Call Queues Not Ringing For All Calls

Mobile app schedules

Investigating Issues with Insurance Verification

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!