Sep <var data-var='date'>28</var>, <var data-var='time'>11:28</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>18:47</var> MDT Monitoring - A fix has been implemented and we are now monitoring. Sep <var data-var='date'>25</var>, <var data-var='time'>15:24</var> MDT Update - Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses. Sep <var data-var='date'>25</var>, <var data-var='time'>13:24</var> MDT Identified - Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one. Sep <var data-var='date'>25</var>, <var data-var='time'>11:11</var> MDT Investigating - We are currently investigating an issue of Polycom phones receiving error messages.

Polycom Phones Receiving Errors

Sep <var data-var='date'>28</var>, <var data-var='time'>10:44</var> MDT Resolved - This issue has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>07:23</var> MDT Investigating - We are currently investigating an issue with previewing faxes on the desktop app.

Issue with Previewing Faxes

Sep <var data-var='date'>23</var>, <var data-var='time'>08:49</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>08:42</var> MDT Monitoring - A fix has been implemented, and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>08:16</var> MDT Identified - The issue has been identified. Sep <var data-var='date'>23</var>, <var data-var='time'>07:55</var> MDT Investigating - We are currently investigating this issue.

Outbound SMS Failure

Sep <var data-var='date'>11</var>, <var data-var='time'>08:48</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>09:36</var> MDT Investigating - We are currently investigating this issue.

Unable to Hear When Answering Inbound Calls

Sep <var data-var='date'> 9</var>, <var data-var='time'>10:06</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>08:59</var> MDT Investigating - We're investigating why the Truelark dashboard isn't loading.

Truelark dashboard not loading.

Sep <var data-var='date'> 3</var>, <var data-var='time'>13:05</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> MDT Monitoring - A fix has been implemented, and we are monitoring the results Sep <var data-var='date'> 3</var>, <var data-var='time'>12:39</var> MDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>12:38</var> MDT Investigating - We are currently investigating this issue.

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Sep <var data-var='date'> 1</var>, <var data-var='time'>10:24</var> MDT Resolved - This issue has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>10:05</var> MDT Monitoring - A fix has been implemented, and we are monitoring the results. Sep <var data-var='date'> 1</var>, <var data-var='time'>09:11</var> MDT Investigating - We are currently investigating this issue.

Unable to Access Voicemails

Aug <var data-var='date'>27</var>, <var data-var='time'>17:56</var> MDT Resolved - This incident has been resolved Aug <var data-var='date'>27</var>, <var data-var='time'>14:42</var> MDT Investigating - We are currently investigating this issue

Problems accessing some features and functionality

Aug <var data-var='date'>24</var>, <var data-var='time'>07:28</var> MDT Resolved - This issue has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>07:02</var> MDT Investigating - We are currently investigating this issue.

Team Chat Cut Off in Compact View

Aug <var data-var='date'>21</var>, <var data-var='time'>08:32</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>08:01</var> MDT Investigating - We are currently investigating this issue.

Decreased Call Quality

Aug <var data-var='date'>20</var>, <var data-var='time'>08:29</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>08:13</var> MDT Monitoring - A fix has been implemented we are monitoring the results. Aug <var data-var='date'>20</var>, <var data-var='time'>07:33</var> MDT Investigating - We have received reports on team chat being cutoff in compact view. Our teams are currently investigating.

Reports of team chat being cutoff in compact view

Aug <var data-var='date'> 6</var>, <var data-var='time'>17:50</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>13:50</var> MDT Identified - The issue has been identified, and a fix is being implemented. Aug <var data-var='date'> 6</var>, <var data-var='time'>13:48</var> MDT Investigating - We are currently investigating this issue.

Delay in location-related lookup performance

Aug <var data-var='date'> 6</var>, <var data-var='time'>09:57</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>09:45</var> MDT Investigating - A fix has been identified and will be deployed tomorrow, 8/6.

Reports of Search Functionality in Title Bar Disappearing

Jul <var data-var='date'>27</var>, <var data-var='time'>10:52</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>09:49</var> MDT Monitoring - A fix has been implemented, and we are monitoring results. Jul <var data-var='date'>27</var>, <var data-var='time'>08:02</var> MDT Identified - Our Engineering team have identified the issue and are working toward a resolution. Jul <var data-var='date'>27</var>, <var data-var='time'>06:20</var> MDT Investigating - We are currently investigating this issue.

Unable to Load Weave

Jul <var data-var='date'>22</var>, <var data-var='time'>12:25</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>11:48</var> MDT Monitoring - We are seeing signs of recovery and are moving to monitoring. Jul <var data-var='date'>22</var>, <var data-var='time'>11:28</var> MDT Investigating - We are currently investigating an issue impacting our integration with Mindbody booking software. Due to a third-party outage on Mindbody's end, customers with this integration type may experience errors or failures within Weave when attempting to: Search customer profiles Search appointment availability Book, cancel, or reschedule appointments We are actively monitoring the situation alongside Mindbody and will provide updates as new information becomes available.

Degradation with Mindbody Integration Services

Jul <var data-var='date'>17</var>, <var data-var='time'>15:07</var> MDT Resolved - Resolved: Call Intelligence transcription has been restored and is operating normally. We appreciate your patience. Jul <var data-var='date'>16</var>, <var data-var='time'>14:55</var> MDT Identified - We've identified the issue and our team is working on a fix. Jul <var data-var='date'>16</var>, <var data-var='time'>14:45</var> MDT Investigating - We are currently investigating an issue that is preventing Call Intelligence from transcribing. Our team is actively working to identify the cause and restore service as quickly as possible. We'll provide an update shortly.

Call Intelligence Transcribing unavailable

Jul <var data-var='date'>10</var>, <var data-var='time'>12:02</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>11:59</var> MDT Monitoring - A fix has been implemented. We are monitoring the results. Jul <var data-var='date'>10</var>, <var data-var='time'>11:52</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>10</var>, <var data-var='time'>11:19</var> MDT Investigating - We are investigating reported API failures with our third-party partner, NexHealth. This may affect some dependent services. We're working to resolve the issue and will share updates as they become available.

Third-Party Integration Outage (NexHealth)

Jul <var data-var='date'> 7</var>, <var data-var='time'>11:38</var> MDT Resolved - This issue has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:23</var> MDT Monitoring - A fix has been implemented, and we are monitoring the results. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> MDT Identified - The issue has been identified, and a fix is being implemented. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:48</var> MDT Investigating - We are currently investigating this issue.

Inbound Calls not Ringing/Connecting on the Customers End

Jul <var data-var='date'> 1</var>, <var data-var='time'>15:39</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:50</var> MDT Monitoring - A fix has been implemented and we are monitoring the results

Tags Missing from NWX

Jul <var data-var='date'> 1</var>, <var data-var='time'>11:35</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:27</var> MDT Identified - The issue has been identified, and a fix has been implemented Jul <var data-var='date'> 1</var>, <var data-var='time'>11:14</var> MDT Investigating - We are currently investigating this issue

Online Booking not working

Jun <var data-var='date'>23</var>, <var data-var='time'>13:58</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>12:48</var> MDT Investigating - Our engineering team are investigating the call history page for slowness and failure to load. Thank you for you patience.

Slowness & Failure to Load: Call History Page

Jun <var data-var='date'>21</var>, <var data-var='time'>06:00</var> MDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>21:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>09:17</var> MDT Scheduled - Please note that our third-party partner, DentalXChange, has a scheduled maintenance window coming up. Start Time: Jun 20, 21:00 - Jun 21, 06:00 Duration: Approximately 9 hours Impact: During this maintenance window, the Weave Insurance Verification (WIV) feature will be temporarily unavailable.

Partner Maintenance (DentalXChange) — Insurance Verification Temporarily Unavailable

Jun <var data-var='date'>19</var>, <var data-var='time'>10:49</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>12:02</var> MDT Investigating - The ECW integration has been deactivated, affecting approximately 360 offices. One daily sync has been missed so far, meaning patient and appointment data may not reflect the latest updates from your ECW system. We are working directly with eClinicalWorks to restore the integration and will provide updates as they become available.

ECW Integration Interruption

Jun <var data-var='date'>18</var>, <var data-var='time'>11:34</var> MDT Resolved - This issue has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>11:25</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>10:25</var> MDT Investigating - We are currently investigating the issue of the Weave App freezing when navigating to Auto Messages

Weave App Freezing when Navigating to Auto Messages

Jun <var data-var='date'>12</var>, <var data-var='time'>17:09</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>17:05</var> MDT Monitoring - A fix has been implemented and we are now monitoring. Jun <var data-var='date'>12</var>, <var data-var='time'>16:59</var> MDT Investigating - We are investigating a login issue with Weave. Thank you for your patience. More details to come.

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Polycom Phones Receiving Errors

Issue with Previewing Faxes

Outbound SMS Failure

Weave Services, Components and Regions

Recent Weave events

Polycom Phones Receiving Errors

Issue with Previewing Faxes

Outbound SMS Failure

Unable to Hear When Answering Inbound Calls

Truelark dashboard not loading.

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