Apr <var data-var='date'>21</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>17:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>14:18</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Platform update

Mar <var data-var='date'>30</var>, <var data-var='time'>18:54</var> CEST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>30</var>, <var data-var='time'>14:11</var> CEST Scheduled - A new platform update will be deployed around 18:00 CET. You may experience small delays during that time.

Mar <var data-var='date'>18</var>, <var data-var='time'>12:56</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>11:43</var> CET Identified - The issue has been identified and a fix is being implemented.

Latency in Data Streams

Mar <var data-var='date'>17</var>, <var data-var='time'>15:16</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>10:05</var> CET Investigating - We are currently investigating this issue.

Mar <var data-var='date'>13</var>, <var data-var='time'>20:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>13</var>, <var data-var='time'>18:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>12:17</var> CET Scheduled - A scheduled maintenance is planned to apply performance enhancements and underlying optimizations. During this window, you may experience degraded performance or brief service interruptions. We apologize for any inconvenience this may cause.

Scheduled maintenance for performance enhancement

Mar <var data-var='date'> 3</var>, <var data-var='time'>10:44</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:43</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:03</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> CET Investigating - We are currently investigating this issue.

Boxes data processing delay

Feb <var data-var='date'>25</var>, <var data-var='time'>18:53</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>18:44</var> CET Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>25</var>, <var data-var='time'>18:10</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>18:08</var> CET Scheduled - We are currently upgrading our cache system to improve performance, stability, and scalability. During this time, you may experience brief periods of reduced performance or intermittent service disruptions. We appreciate your patience and will provide updates as the upgrade progresses.

Cache system upgrade in progress

Feb <var data-var='date'>23</var>, <var data-var='time'>18:58</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>23</var>, <var data-var='time'>18:15</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>17:58</var> CET Scheduled - A new platform update will be deployed around 18:15 CET. You may experience small delays during that time.

Feb <var data-var='date'> 3</var>, <var data-var='time'>20:45</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 3</var>, <var data-var='time'>19:09</var> CET Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'> 3</var>, <var data-var='time'>18:47</var> CET Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>18:45</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>18:33</var> CET Scheduled - Dear Customer, Please be advised that we will be performing scheduled maintenance on our solution to enhance its overall performance. This is part of our ongoing commitment to provide you with the best possible service. We appreciate your understanding and patience during this time.

Schedule maintenance for performance enhancement

Jan <var data-var='date'>31</var>, <var data-var='time'>15:00</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>11:40</var> CET Investigating - We are currently investigating this issue.

Latency in datastreams and inbound data processing

Jan <var data-var='date'>23</var>, <var data-var='time'>19:49</var> CET Resolved - There is still a slight delay with datastreams, but they are catching up. Jan <var data-var='date'>23</var>, <var data-var='time'>18:06</var> CET Monitoring - It's back to normal. There is still a delay in datastreams processing. Jan <var data-var='date'>23</var>, <var data-var='time'>16:42</var> CET Investigating - We are currently investigating this issue

Jan <var data-var='date'>21</var>, <var data-var='time'>15:01</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>13:43</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>21</var>, <var data-var='time'>11:53</var> CET Investigating - We are currently investigating this issue

lag on iot-connector

Dec <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> CET Resolved - Following the deployment of a new version of the datastreams, we experienced a delay that was resolved around 7:30 p.m. We apologize for the inconvenience.

Datastream processing delay

Sep <var data-var='date'> 7</var>, <var data-var='time'>09:33</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>22:55</var> CEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'> 4</var>, <var data-var='time'>18:12</var> CEST Monitoring - The issue has been resolved. We identified and fixed a bottleneck in our infrastructure that was causing slowdowns in data processing. All services are functioning normally and under monitoring. Backlog processing is ongoing and will be completed within the next few hours. We apologize for any inconvenience and thank you for your patience. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:11</var> CEST Update - Setting the Issue as Major, as it has not been fixed yet. Sending commands to boxes is working, however there is a major delay in data retrieval. Sep <var data-var='date'> 4</var>, <var data-var='time'>09:13</var> CEST Identified - The latency of the API and Console is back to normal Sep <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> CEST Investigating - We're experiencing high latency on all our services. Data is not impacted, only API services and Data Streams.

High Latency

Aug <var data-var='date'>29</var>, <var data-var='time'>20:59</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>16:34</var> CEST Monitoring - The data processing incident is now resolved, data streams are catching up (1 hour delay).

Aug <var data-var='date'>29</var>, <var data-var='time'>16:35</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>16:32</var> CEST Update - We're almost there. Everything is back to normal except for the datastreams, which are catching up. Aug <var data-var='date'>29</var>, <var data-var='time'>12:19</var> CEST Monitoring - Data processing is catching up. Aug <var data-var='date'>29</var>, <var data-var='time'>11:16</var> CEST Identified - We are currently experiencing significant delays in data processing. We are aware of the problem and are working to resolve it. We apologize for the inconvenience.

Data processing delay

Aug <var data-var='date'>14</var>, <var data-var='time'>18:19</var> CEST Resolved - BSP 6.6.6 fixes the issue and has been rolled out to the impacted boxes. This new version will be rolled out to all the boxes later. When a static IP address is assigned to a disconnected Ethernet port, no packets will be redirected to that port. Aug <var data-var='date'>12</var>, <var data-var='time'>14:40</var> CEST Identified - From the APPS 6.10.5, BSP 6.6.4 version, we have identified an issue regarding static IP addresses assigned to disconnected Ethernet ports. In this configuration, Ethernet packets may be randomly redirected to these inactive ports. Our teams are currently working on a fix that will be deployed soon. In the meantime, we recommend only assigning static IP addresses to physically connected Ethernet ports.

Random redirections to Ethernet interfaces using static IP addresses when Ethernet is disconnected

Jul <var data-var='date'> 8</var>, <var data-var='time'>18:53</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>17:48</var> CEST Monitoring - We are currently investigating and fixing the issue.

Data handling downtime

Jun <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>17:04</var> CEST Update - We no longer see errors when handling data uplink activations. We'll continue monitoring the service. Jun <var data-var='date'> 2</var>, <var data-var='time'>16:45</var> CEST Monitoring - We have deployed a fix and are monitoring the situation. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:00</var> CEST Update - The issue was identified and we're deploying a fix shortly May <var data-var='date'>27</var>, <var data-var='time'>18:00</var> CEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>27</var>, <var data-var='time'>13:55</var> CEST Identified - We are experiencing a technical problem that prevents the data uplink activation on the console for the Bridge or the Connect Box On Premise. We are sorry about the inconvenience, and we will do our best to get the situation back to normal.

Data uplink activation

Mar <var data-var='date'>18</var>, <var data-var='time'>18:01</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>17:16</var> CET Investigating - Due to an unexpected technical incident with our sim card provider, we are currently seeing irregularities in Bridge communication activation. This may cause errors in Bridge Activation but no data will be lost.

Partial downtime of our telecommunication provider

Jan <var data-var='date'>24</var>, <var data-var='time'>10:30</var> CET Resolved - Due to an unexpected technical incident with our sim card provider, we are currently seeing irregularities in data traffic. This may cause errors in data transmission but not data will be lost.

Incident impacting GSM communication

Nov <var data-var='date'>20</var>, <var data-var='time'>22:45</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>17:46</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>16:46</var> CET Identified - We have an ongoing problem involving a delay in sending values, events and alarms via datastreams. We have identified the problem and are working to resolve it.

Datastreams processing delay

Jun <var data-var='date'>17</var>, <var data-var='time'>20:00</var> CEST Resolved - A deployment was scheduled for Monday evening at 8pm. The planned downtime was 30 minutes, but it lasted around 1.5 hours.

Deployment downtime

Nov <var data-var='date'>22</var>, <var data-var='time'>18:05</var> CET Resolved - We were able to absorb the delayed messages. A more long term fix is being worked on to avoid this kind of issues in the future. Nov <var data-var='date'>22</var>, <var data-var='time'>17:29</var> CET Identified - Due to a partial downtime of our infrastructure, part of our devices' data is not up to date and will be available slower than usual. Sending commands to the devices is working, however commands will be marked as Timeout.

Some users may experience slow down of data and events processing

Nov <var data-var='date'> 9</var>, <var data-var='time'>13:09</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'> 9</var>, <var data-var='time'>11:18</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> CET Identified - We've got an ongoing issue where data is not processed. We've identified the issue and working on fixing it.

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Latency in Data Streams

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Scheduled maintenance for performance enhancement

Boxes data processing delay

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