Aug <var data-var='date'>21</var>, <var data-var='time'>14:38</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>10:27</var> CEST Monitoring - The delay has been caught up, and we continue to monitor the services. Aug <var data-var='date'>21</var>, <var data-var='time'>09:33</var> CEST Identified - We experienced an ingestion latency within the data processing pipeline. The root cause has been identified, and we are currently working on a resolution.

Ingestion Latency

Aug <var data-var='date'>20</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>16:10</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Platform update Maintenance updates

Jul <var data-var='date'>21</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>11:32</var> CEST Scheduled - We are performing a planned maintenance and deployment for backend platform between 6:00 PM and 7:00 PM CEST today. This update will apply bug fixes and introduce new features to enhance your experience. No service interruption or impact on user access is anticipated during this maintenance window.

Platform update

Jul <var data-var='date'>21</var>, <var data-var='time'>11:22</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>15:58</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>24</var>, <var data-var='time'>14:33</var> CEST Investigating - We are currently observing a significant increase in error rates when the application attempts to query box values. This issue is impacting user experience and potentially data accuracy.

High Error Rate on Box Value API

Jul <var data-var='date'>20</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>16:51</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'>15</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>16:41</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Security and Fix

Jun <var data-var='date'>30</var>, <var data-var='time'>19:19</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>19:15</var> CEST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>18:23</var> CEST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>10:58</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Jun <var data-var='date'>16</var>, <var data-var='time'>18:39</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>17:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>14:43</var> CEST Scheduled - We will be performing an database maintenance. During this period, you may experience a slight, temporary increase in API response times. We are taking all necessary steps to minimize any impact.

Database Operation

Apr <var data-var='date'>21</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>17:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>14:18</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Mar <var data-var='date'>30</var>, <var data-var='time'>18:54</var> CEST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>30</var>, <var data-var='time'>14:11</var> CEST Scheduled - A new platform update will be deployed around 18:00 CET. You may experience small delays during that time.

Mar <var data-var='date'>18</var>, <var data-var='time'>12:56</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>11:43</var> CET Identified - The issue has been identified and a fix is being implemented.

Latency in Data Streams

Mar <var data-var='date'>17</var>, <var data-var='time'>15:16</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>10:05</var> CET Investigating - We are currently investigating this issue.

Mar <var data-var='date'>13</var>, <var data-var='time'>20:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>13</var>, <var data-var='time'>18:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>12:17</var> CET Scheduled - A scheduled maintenance is planned to apply performance enhancements and underlying optimizations. During this window, you may experience degraded performance or brief service interruptions. We apologize for any inconvenience this may cause.

Scheduled maintenance for performance enhancement

Mar <var data-var='date'> 3</var>, <var data-var='time'>10:44</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:43</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:03</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> CET Investigating - We are currently investigating this issue.

Boxes data processing delay

Feb <var data-var='date'>25</var>, <var data-var='time'>18:53</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>18:44</var> CET Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>25</var>, <var data-var='time'>18:10</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>18:08</var> CET Scheduled - We are currently upgrading our cache system to improve performance, stability, and scalability. During this time, you may experience brief periods of reduced performance or intermittent service disruptions. We appreciate your patience and will provide updates as the upgrade progresses.

Cache system upgrade in progress

Feb <var data-var='date'>23</var>, <var data-var='time'>18:58</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>23</var>, <var data-var='time'>18:15</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>17:58</var> CET Scheduled - A new platform update will be deployed around 18:15 CET. You may experience small delays during that time.

Feb <var data-var='date'> 3</var>, <var data-var='time'>20:45</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 3</var>, <var data-var='time'>19:09</var> CET Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'> 3</var>, <var data-var='time'>18:47</var> CET Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>18:45</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>18:33</var> CET Scheduled - Dear Customer, Please be advised that we will be performing scheduled maintenance on our solution to enhance its overall performance. This is part of our ongoing commitment to provide you with the best possible service. We appreciate your understanding and patience during this time.

Schedule maintenance for performance enhancement

Jan <var data-var='date'>31</var>, <var data-var='time'>15:00</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>11:40</var> CET Investigating - We are currently investigating this issue.

Latency in datastreams and inbound data processing

Jan <var data-var='date'>23</var>, <var data-var='time'>19:49</var> CET Resolved - There is still a slight delay with datastreams, but they are catching up. Jan <var data-var='date'>23</var>, <var data-var='time'>18:06</var> CET Monitoring - It's back to normal. There is still a delay in datastreams processing. Jan <var data-var='date'>23</var>, <var data-var='time'>16:42</var> CET Investigating - We are currently investigating this issue

Jan <var data-var='date'>21</var>, <var data-var='time'>15:01</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>13:43</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>21</var>, <var data-var='time'>11:53</var> CET Investigating - We are currently investigating this issue

lag on iot-connector

Dec <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> CET Resolved - Following the deployment of a new version of the datastreams, we experienced a delay that was resolved around 7:30 p.m. We apologize for the inconvenience.

Datastream processing delay

Sep <var data-var='date'> 7</var>, <var data-var='time'>09:33</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>22:55</var> CEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'> 4</var>, <var data-var='time'>18:12</var> CEST Monitoring - The issue has been resolved. We identified and fixed a bottleneck in our infrastructure that was causing slowdowns in data processing. All services are functioning normally and under monitoring. Backlog processing is ongoing and will be completed within the next few hours. We apologize for any inconvenience and thank you for your patience. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:11</var> CEST Update - Setting the Issue as Major, as it has not been fixed yet. Sending commands to boxes is working, however there is a major delay in data retrieval. Sep <var data-var='date'> 4</var>, <var data-var='time'>09:13</var> CEST Identified - The latency of the API and Console is back to normal Sep <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> CEST Investigating - We're experiencing high latency on all our services. Data is not impacted, only API services and Data Streams.

High Latency

Aug <var data-var='date'>29</var>, <var data-var='time'>20:59</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>16:34</var> CEST Monitoring - The data processing incident is now resolved, data streams are catching up (1 hour delay).

Aug <var data-var='date'>29</var>, <var data-var='time'>16:35</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>16:32</var> CEST Update - We're almost there. Everything is back to normal except for the datastreams, which are catching up. Aug <var data-var='date'>29</var>, <var data-var='time'>12:19</var> CEST Monitoring - Data processing is catching up. Aug <var data-var='date'>29</var>, <var data-var='time'>11:16</var> CEST Identified - We are currently experiencing significant delays in data processing. We are aware of the problem and are working to resolve it. We apologize for the inconvenience.

Data processing delay

Aug <var data-var='date'>14</var>, <var data-var='time'>18:19</var> CEST Resolved - BSP 6.6.6 fixes the issue and has been rolled out to the impacted boxes. This new version will be rolled out to all the boxes later. When a static IP address is assigned to a disconnected Ethernet port, no packets will be redirected to that port. Aug <var data-var='date'>12</var>, <var data-var='time'>14:40</var> CEST Identified - From the APPS 6.10.5, BSP 6.6.4 version, we have identified an issue regarding static IP addresses assigned to disconnected Ethernet ports. In this configuration, Ethernet packets may be randomly redirected to these inactive ports. Our teams are currently working on a fix that will be deployed soon. In the meantime, we recommend only assigning static IP addresses to physically connected Ethernet ports.

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High Error Rate on Box Value API

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