Jun <var data-var='date'> 9</var>, <var data-var='time'>15:13</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>12:40</var> UTC Scheduled - We will run an extended disaster recovery test of our integration server. Flat file and (incoming) webhook integrations will be paused for a few hours. No data will be lost, and a few critical processes will be run in degraded mode.

Integration Server

May <var data-var='date'>20</var>, <var data-var='time'>09:30</var> UTC Resolved - Resolved — Service has been fully restored. Total downtime: 2h10. Following the mitigation steps, the Trusted Routes API and webapp are fully stable and operating normally. We are continuing to monitor performance closely. Identified — The outage was traced back to an isolated, unprecedented surge in API request volume that exceeded our API Gateway's standard rate limits. To resolve the issue and restore full access, our engineering team successfully optimized and increased our gateway throughput capacity. Investigating — We are investigating an outage affecting the Trusted Routes API and webapp. Both interfaces are currently unreachable.

Trusted Routes outage

Apr <var data-var='date'>29</var>, <var data-var='time'>16:06</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>14:07</var> UTC Monitoring - A fix has been deployed to bypass the failing network resource. All APIs should now be stable. Apr <var data-var='date'>29</var>, <var data-var='time'>12:28</var> UTC Update - Minor interruptions have to be expected during the incoming deployment of our fix. Apr <var data-var='date'>29</var>, <var data-var='time'>12:07</var> UTC Update - Incident has be escalated on AWS side. The root cause has been identified, one specific network resource has a flaky health status, causing API calls to randomly fail. We are currently working on a fix to bypass this resource and stabilize our APIs. Apr <var data-var='date'>29</var>, <var data-var='time'>08:52</var> UTC Identified - Our fix seems to only have stabilized part of the calls. Customers are still raising connectivity issue this morning, we're investigating on a deeper issue. Apr <var data-var='date'>28</var>, <var data-var='time'>16:04</var> UTC Monitoring - API is now considered as stable. ℹ️ We didn't detected any customers being blocked because of IP whitelisting, but are still closely monitoring API calls to detect them, and may adapt our network later depending on these results and customer requirements. Apr <var data-var='date'>28</var>, <var data-var='time'>14:52</var> UTC Update - A temporary fix is in place to bypass the failing resources. ⚠️ Customers using outbound IP whitelisting to our API are not be able to make their calls anymore for now. Calls relying on FQDN whitelist are not impacted. Apr <var data-var='date'>28</var>, <var data-var='time'>14:39</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>28</var>, <var data-var='time'>14:39</var> UTC Identified - An AWS major incident on the Paris region is causing connectivity issues on our APIs since March, 27th. We're currently trying to mitigate the impact by changing the way we handle our API's network.

API connectivity issues

Apr <var data-var='date'>29</var>, <var data-var='time'>12:30</var> UTC Resolved - Resolved — Service has been fully restored. Total downtime: 1h27. This disruption was a downstream consequence of the ongoing AWS incident in the Paris region (see related incident: API connectivity issues). Identified — The outage was traced back to the broader AWS connectivity issues currently impacting our infrastructure in the Paris region. A targeted mitigation was deployed to restore Trusted Routes API and webapp access. Investigating — We are investigating an outage affecting the Trusted Routes API and webapp. Both interfaces are currently unreachable.

Trusted Routes API and webapp unavailable

Mar <var data-var='date'>19</var>, <var data-var='time'>19:30</var> UTC Resolved - Mistakes where made during the addition of new securities on our SFTP server, which resulted in password-based users not being able to access the server during this timeframe: - Start of the incident: 2026-03-19 19:41 UTC - End of the incident: 2026-03-20 08h40 UTC User connecting with an SSH key were not impacted. We're sorry for the inconvenience.

SFTP unreachable for password-based users

Feb <var data-var='date'>21</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>10:58</var> UTC Update - The backfill is putting a log of pressure on our system, you can expect to face a high failure rate on your API calls or when using the Webapp because of timeouts. We're currently investigating the situation to take actions to limit these timeouts. Feb <var data-var='date'>21</var>, <var data-var='time'>10:47</var> UTC Verifying - Maintenance is over, we'll run a lot of checks in the following hours to ensure everything is working as expected. Please take in account that you should still expect some latency, as our system will be in the process of backfill everything. Feb <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>17:07</var> UTC Scheduled - Wakeo will be performing a major infrastructure upgrade to enhance the performance and scalability of our services. - Impact: The Wakeo platform and all APIs (including Trusted Routes) will be unavailable during the maintenance timeframe - Data integrity: All tracking events received during the maintenance will be automatically queued and processed as soon as services resume. No processed data will be lost. - Suggested Action: For IT teams, we recommend delaying any scheduled API calls or ensuring a global retry policy is active for this timeframe.

Global infrastructure upgrade

Jan <var data-var='date'>13</var>, <var data-var='time'>19:43</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 5</var>, <var data-var='time'>10:17</var> UTC Scheduled - During this maintenance, both Trusted Routes platform and API won't be available. If you've got scheduled calls during this time window, we recommend you to delay them or to setup a global retry policy. All other systems will be functional.

Trusted Routes infrastructure upgrade

Nov <var data-var='date'> 2</var>, <var data-var='time'>15:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>31</var>, <var data-var='time'>14:59</var> UTC Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>31</var>, <var data-var='time'>14:58</var> UTC Scheduled - We are sending this message to notify you of a scheduled maintenance on the Trusted Routes platform on Sunday, November 2nd, from 3:00 to 3:30pm CET (estimated). During this maintenance window, Trusted Routes customers may experience intermittent disruptions on the web application. API and webhook services will remain fully operational. All other systems will continue to function as usual.

Trusted routes platform

Oct <var data-var='date'> 7</var>, <var data-var='time'>08:56</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 7</var>, <var data-var='time'>08:05</var> UTC Verifying - Upgrades were successfully completed, we are currently in the process of verifying everything is running as expected. Oct <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>08:27</var> UTC Scheduled - We'll run major upgrades on our FTP server, which will make it highly unstable for a few hours. To prevent any data loss, we'll block all access to the server during this maintenance. Sorry for the inconvenience.

FTP server upgrade

Aug <var data-var='date'>19</var>, <var data-var='time'>09:41</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>09:40</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>08:04</var> UTC Scheduled - Flat file integration will be under maintenance for 2 to 3 hours. The service will run on degrated mode during that time, and files may be processed with some delay. All the sent files should be processed shortly after maintenance ends.

Flat file integration maintenance

Aug <var data-var='date'> 4</var>, <var data-var='time'>08:25</var> UTC Resolved - The incident was resolved on Microsoft side this morning, August 4th at 6:40 AM UTC+2. All our analytics dashboards are currently being refreshed, you should expect them to be up-to-date soon enough. Aug <var data-var='date'> 1</var>, <var data-var='time'>12:49</var> UTC Identified - Power BI is facing multiple incidents since a few days, that are impacting the data freshness on our analytics dashboards. We are closely monitoring the evolution of these incidents, and will update you as soon as they are resolved.

Analytics dashboard data not refreshing

Jun <var data-var='date'>22</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>20</var>, <var data-var='time'>15:46</var> UTC Scheduled - We are sending this message to notify you of our schedules system maintenance on Sunday June 22th, from 14:00 to 14:30 CET(estimated). During this scheduled maintenance, Trusted routes customers may experience intermittent failures. If you've got scheduled calls during this time window, we recommend you to delay them or to setup a global retry policy. All other systems will be functional.

Trusted routes

Jun <var data-var='date'>15</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 6</var>, <var data-var='time'>14:04</var> UTC Scheduled - We are sending this message to notify you of our schedules system maintenance on Sunday June 15th, from 13:00 to 18:00 GMT (estimated). During this scheduled maintenance, Trusted routes customers may experience intermittent failures. If you've got scheduled calls during this time window, we recommend you to delay them or to setup a global retry policy. All other systems will be functional.

Schedules system maintenance

May <var data-var='date'> 4</var>, <var data-var='time'>23:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 4</var>, <var data-var='time'>11:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>12:33</var> UTC Scheduled - We are sending this message to notify you of our schedules system maintenance on Sunday May 4th, from 11:30 to 23:30 GMT (estimated). During this scheduled maintenance, Trusted routes customers may experience intermittent failures. If you've got scheduled calls during this time window, we recommend you to delay them or to setup a global retry policy. All other systems will be functional.

Apr <var data-var='date'>20</var>, <var data-var='time'>15:39</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>15:39</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>18</var>, <var data-var='time'>07:15</var> UTC Scheduled - We are sending this message to notify you of our schedules system maintenance on Sunday April 20th, from 13:00 to 18:00 CET (estimated). During this scheduled maintenance, Trusted routes customers may experience intermittent failures. If you've got scheduled calls during this time window, we recommend you to delay them or to setup a global retry policy. All other systems will be functional.

Mar <var data-var='date'>25</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>21</var>, <var data-var='time'>14:28</var> UTC Scheduled - We will upgrade our reliability estimation on Tuesday March 25th, from 8:30 to 9:30 CET (estimated). This maintenance aims to improve our routes' reliability score and map, specifically those impacted by the new services. During that time the Trusted routes module will be in degraded mode, with few routes without any reliability data (reliability score and map).

Reliability estimation maintenance

Mar <var data-var='date'> 4</var>, <var data-var='time'>10:53</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>17:23</var> UTC Scheduled - We will upgrade our Flat File Integration system on Thursday March 4th, from 8:00 to 12:00 CET (estimated). This maintenance aims to improve this system’s stability and scalability, and to run a disaster recovery test. During that time the system will be in degraded mode, with file integration continuing at a reduced rate.

Flat File Infrastructure Update Maintenance

Nov <var data-var='date'>28</var>, <var data-var='time'>10:08</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>28</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>22</var>, <var data-var='time'>10:37</var> UTC Scheduled - We will be undergoing a schedule maintenance on that day. You may experience a some delay to integrate your flat file into our environment. We have set up a degregated service during the time of the maintenance to ensure service and data are handle properly.

Nov <var data-var='date'> 8</var>, <var data-var='time'>16:53</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>18:09</var> UTC Identified - Following today's maintenance of our Flat file integration infrastructure our system is currently down. We are working actively to restore it and we expect to be back online by 08/11 EOD. We are really sorry for the inconvenience this issue is causing and we remain at your disposal.

Flat File Integration Outage

Nov <var data-var='date'> 7</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 7</var>, <var data-var='time'>10:37</var> UTC Update - Maintenance is still ongoing. To prevent flat file integration to be stopped for too long, we're about to relaunch all workflows, and will resume this maintenance at 1PM UTC. Nov <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>29</var>, <var data-var='time'>16:16</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Sep <var data-var='date'>12</var>, <var data-var='time'>08:55</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>14:44</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>11</var>, <var data-var='time'>09:16</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>10</var>, <var data-var='time'>16:19</var> UTC Investigating - We are encountering a complete outage on our connection with Air China. Our engineers are working on the topic to restore tracking as soon as possible.

Air China outage

Jul <var data-var='date'>26</var>, <var data-var='time'>15:30</var> UTC Resolved - The incident has been resolved. We will return to clients impacted by 400 answers to assist them. Jul <var data-var='date'>26</var>, <var data-var='time'>10:45</var> UTC Identified - We are facing an outage of an internal infrastructure. Following consequences have been identified: - Latency in retreiving Track & trace data on Sea shipments - Trusted Routes complete outage - API V2 POST Shipment with Sea segment might respond a 400 instead of a 200 We are working on a fix to mitigate the impact.

Internal infrastructure outage

Jul <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> UTC Resolved - From 18:47PM to 18:55PM CET, we experienced a complete outage of the Webapp interface. The incident has been resolved.

Webapp - Major outage

Jul <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> UTC Resolved - The incident has been resolved. All data in the Analytics section of the Webapp is now up to date. Jul <var data-var='date'> 3</var>, <var data-var='time'>11:32</var> UTC Monitoring - Our provider Microsoft Power BI at the source of the incident has corrected the issue. We are now refreshing all data in the Analytics section of the Webapp. Jul <var data-var='date'> 3</var>, <var data-var='time'>08:01</var> UTC Identified - The issue has been identified, it comes from our provider Microsoft Power BI which is encountering an incident itself. Jul <var data-var='date'> 3</var>, <var data-var='time'>07:56</var> UTC Investigating - The data in the Analytics section of the Webapp have not been refreshed since 02/07 10:00AM. We are currently investigating the issue.

Analytics - Data not refreshed

Jul <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> UTC Resolved - From 11:37AM to 11:51AM CET, we experienced a complete outage Webapp interface and all API v2. The incident has been resolved.

Is Wakeo down?

Wakeo status is UP

Lastest published events

Integration Server

Trusted Routes outage

API connectivity issues

Wakeo Services, Components and Regions

Recent Wakeo events

Integration Server

Trusted Routes outage

API connectivity issues

Trusted Routes API and webapp unavailable

SFTP unreachable for password-based users

Global infrastructure upgrade