Jul <var data-var='date'>16</var>, <var data-var='time'>22:50</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>22:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>16</var>, <var data-var='time'>22:29</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>16</var>, <var data-var='time'>22:07</var> UTC Investigating - We are currently experiencing poor response times for api.waitwhile.com. We are investigating this issue and will report back as soon as we have more information.

Elevated request latencies and timeouts

May <var data-var='date'> 4</var>, <var data-var='time'>10:20</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>08:45</var> UTC Monitoring - Latencies have returned to normal levels. We continue to monitor the service. Apr <var data-var='date'>26</var>, <var data-var='time'>22:40</var> UTC Update - Latencies have improved but are still higher than usual. We continue to investigate the root cause. Apr <var data-var='date'>26</var>, <var data-var='time'>21:42</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>26</var>, <var data-var='time'>20:16</var> UTC Investigating - We are currently experiencing poor response times for api.waitwhile.com for certain endpoints. We are investigating this issue and will report back as soon as we have more information.

Elevated request latencies

Oct <var data-var='date'>20</var>, <var data-var='time'>08:30</var> UTC Resolved - Amazon Web Services is having a severe outage affecting multiple services. This outage is affecting services Waitwhile rely on for sending SMS (Twilio) and customer support (Intercom). As of 10.00 UTC Amazon Web Services have recovered and systems are back to normal.

Major cloud provider outage affecting SMS and support chat

Jun <var data-var='date'>12</var>, <var data-var='time'>22:14</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>21:08</var> UTC Update - Our cloud provider is seeing most services back to normal with full recovery expected within less than an hour. Jun <var data-var='date'>12</var>, <var data-var='time'>19:31</var> UTC Monitoring - We are seeing services recovering but still affected by the cloud provider incident. Jun <var data-var='date'>12</var>, <var data-var='time'>19:14</var> UTC Identified - Google Cloud Platform has updated their status page with more information about the incident here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Jun <var data-var='date'>12</var>, <var data-var='time'>18:25</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>18:22</var> UTC Investigating - We are currently seeing elevated errors affecting all parts of the platform due to issues with our cloud provider. The team is investigating and will post updates as soon as we have more information.

Elevated errors across the platform

Jun <var data-var='date'> 9</var>, <var data-var='time'>08:42</var> UTC Resolved - The outage affecting an external hosting provider has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>07:28</var> UTC Identified - Staff and visitors in the Asia and APAC regions may occasionally see a "503 Maximum threads" error while navigating waitwhile.com, new.waitwhile.com, or app.waitwhile.com due to an outage affecting an external hosting provider. For more information, please refer to the hosting provider's incident report: https://status.firebase.google.com/incidents/iBhqtjwAUHt9hYkDN6cf

Elevated error rates navigating the website in Asia and APAC regions

Oct <var data-var='date'>15</var>, <var data-var='time'>14:30</var> UTC Resolved - Our email provider SparkPost is experiencing technical issues with elevated error rates preventing some email messages from being sent. More information at https://status.sparkpost.com/incidents/jszl1f7hlzx9. The issue is resolved but we continue to monitor.

Elevated email provider errors

Feb <var data-var='date'> 8</var>, <var data-var='time'>10:09</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 8</var>, <var data-var='time'>09:24</var> UTC Monitoring - Response times are improving but we are continuing to monitor. Feb <var data-var='date'> 8</var>, <var data-var='time'>08:54</var> UTC Investigating - We're experiencing elevated error rates and response times in web application and REST API and are currently investigating this. We will report back as soon as we have more information.

Elevated REST API errors and response times

Nov <var data-var='date'>16</var>, <var data-var='time'>03:09</var> UTC Resolved - The issue has been resolved. Nov <var data-var='date'>16</var>, <var data-var='time'>00:52</var> UTC Monitoring - We are monitoring the issues that our cloud provider is experiencing. We will continue to update as we know more. Nov <var data-var='date'>15</var>, <var data-var='time'>22:41</var> UTC Update - Our cloud provider has acknowledged the issue. Their engineering team is working quickly to resolve this issue and will provide another update very soon. Nov <var data-var='date'>15</var>, <var data-var='time'>21:55</var> UTC Identified - We are investigating an issue with spurious permission denied errors affecting multiple users. The issue is originating with our cloud provider and we are working with them to resolve it.

Issue causing log in failures

Aug <var data-var='date'>20</var>, <var data-var='time'>10:53</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>09:09</var> UTC Monitoring - Mitigations are in place. We are continuing to monitor the issue. Aug <var data-var='date'>20</var>, <var data-var='time'>09:03</var> UTC Identified - Waitiwhile is experiencing extreme load and is working to mitigate to get all services back to normal. Aug <var data-var='date'>20</var>, <var data-var='time'>08:53</var> UTC Investigating - We are currently investigating this issue.

Slow response times for waitwhile.com, app.waitwhile.com and api.waitwhile.com

Aug <var data-var='date'>18</var>, <var data-var='time'>19:23</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>19:23</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>18</var>, <var data-var='time'>16:27</var> UTC Update - Response times have improved but we are continuing to monitor. Aug <var data-var='date'>18</var>, <var data-var='time'>15:56</var> UTC Monitoring - We are monitoring this issue. Response times have improved. Aug <var data-var='date'>18</var>, <var data-var='time'>15:32</var> UTC Identified - The issue has been identified, we are working on mitigation. Response times are improving. Aug <var data-var='date'>18</var>, <var data-var='time'>15:09</var> UTC Investigating - We are currently investigating this issue.

Apr <var data-var='date'>20</var>, <var data-var='time'>18:56</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>18:46</var> UTC Investigating - We are seeing increased latencies and and are investigating with our cloud provider. We will keep you updated as we know more.

Cloud Provider is experiencing latency issues

Nov <var data-var='date'>29</var>, <var data-var='time'>23:44</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>25</var>, <var data-var='time'>23:54</var> UTC Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery at this time. See more information on https://status.twilio.com/ Nov <var data-var='date'>25</var>, <var data-var='time'>16:59</var> UTC Identified - Due to increased traffic demand on mobile communication networks, we are expecting potential congestion for US carrier networks during the Black Friday and Cyber Monday period. Customers may experience intermittent SMS and MMS delivery delays. See more information on https://status.twilio.com/

SMS Delivery Degradation in the US

Nov <var data-var='date'>11</var>, <var data-var='time'>22:56</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>22:25</var> UTC Investigating - Our SMS provider is experiencing an issue with delivery responses. SMS messages are sending but showing as pending in the Waitwhile platform. We are working with our provider to resolve quickly.

SMS Delivery Degradation From Twilio Toll-Free Numbers to US Carriers

Nov <var data-var='date'> 9</var>, <var data-var='time'>15:50</var> UTC Resolved - Issue has been resolved and Waitwhile is no longer experiencing slow response times. Nov <var data-var='date'> 9</var>, <var data-var='time'>15:34</var> UTC Update - We are continuing to monitor for any further issues. Nov <var data-var='date'> 9</var>, <var data-var='time'>15:32</var> UTC Monitoring - Google Cloud has reported that the issue should be resolved, however, we will continue monitoring and will post an update once we can confirm that Waitwhile is no longer being affected. Nov <var data-var='date'> 9</var>, <var data-var='time'>15:28</var> UTC Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'> 9</var>, <var data-var='time'>15:16</var> UTC Identified - Waitwhile's database provider has reported an issue that is affecting Waitwhile: https://status.cloud.google.com/incidents/w7D5XGtVfMGcdcg4Zzud#7Nro3snGH5YXCyUfQuKS This issue is causing slow loading times, and preventing some database information from being displayed in the Waitwhile app and public pages. We are working with Google Cloud to mitigate the issue and will post updates as soon as we have new information. Nov <var data-var='date'> 9</var>, <var data-var='time'>15:05</var> UTC Investigating - We are currently investigating this issue.

Slow response times for app.waitwhile.com and waitwhile.com

May <var data-var='date'>16</var>, <var data-var='time'>20:02</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>21:14</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'>14</var>, <var data-var='time'>21:12</var> UTC Identified - The issue has been identified and our provider is working to implement a fix. May <var data-var='date'>14</var>, <var data-var='time'>21:11</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>14</var>, <var data-var='time'>17:27</var> UTC Update - We are continuing to work with our SMS provider to investigate this issue. May <var data-var='date'>13</var>, <var data-var='time'>17:26</var> UTC Investigating - We are currently working with our SMS provider to resolve the issue.

SMS Delivery Degradation From Twilio Toll-Free Numbers to AT&T Carriers

Feb <var data-var='date'>17</var>, <var data-var='time'>16:58</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>13:28</var> UTC Update - Twilio is continuing to experience SMS delivery failures to Verizon US. They are still investigating the issue. We will update as soon as we have more information. Feb <var data-var='date'>17</var>, <var data-var='time'>11:48</var> UTC Investigating - Our SMS provider is experiencing delivery failures when sending messages. More information on https://status.twilio.com/

SMS Delivery Failures

Dec <var data-var='date'>15</var>, <var data-var='time'>19:03</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>19:03</var> UTC Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>15</var>, <var data-var='time'>18:16</var> UTC Monitoring - Twilio is observing recovery in SMS delivery delays when sending messages to US Carriers from Toll-Free Numbers and long codes over T-Mobile and Sprint. They will continue monitor the service to ensure a full recovery. Another update will be provided soon. Dec <var data-var='date'>15</var>, <var data-var='time'>16:19</var> UTC Investigating - Our SMS provider is experiencing delivery delays when sending messages to US carriers. More information on https://status.twilio.com/

SMS Delivery Issues in the US

Nov <var data-var='date'> 2</var>, <var data-var='time'>11:11</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 2</var>, <var data-var='time'>08:50</var> UTC Identified - The issue has been identified and was affecting a small subset of requests. Nov <var data-var='date'> 2</var>, <var data-var='time'>08:08</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'> 2</var>, <var data-var='time'>07:55</var> UTC Investigating - We're experiencing elevated error rates in web application and REST API and are currently investigating this. We will report back as soon as we have more information.

Elevated REST API Errors

Jun <var data-var='date'> 8</var>, <var data-var='time'>12:46</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>10:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 8</var>, <var data-var='time'>10:27</var> UTC Update - More information about this issue can be found at https://status.fastly.com/incidents/vpk0ssybt3bj Jun <var data-var='date'> 8</var>, <var data-var='time'>10:10</var> UTC Identified - The issue is due to a major outage at a global CDN provider (https://status.fastly.com/) that we rely on. We are trying to get more information about the problem. Jun <var data-var='date'> 8</var>, <var data-var='time'>10:02</var> UTC Investigating - Our cloud provider CDN is having technical issues affecting v2.waitwhile.com, app.waitwhile.com and v1.waitwhile.com. We are in contact with them to resolve this.

Our cloud provider CDN is having technical issues

Jun <var data-var='date'> 6</var>, <var data-var='time'>14:04</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>07:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>18:16</var> UTC Investigating - We are currently experiencing very slow response times for v2.waitwhile.com. We are working with our cloud provider to find the cause and remediate this.

Slow response times for v2.waitwhile.com

May <var data-var='date'> 7</var>, <var data-var='time'>15:28</var> UTC Resolved - We have applied a mitigation that have resolved this issue. May <var data-var='date'> 3</var>, <var data-var='time'>20:48</var> UTC Monitoring - The errors have subsided but our cloud provider is still investigating the original cause. We are monitoring and will report back as soon as we have more information. May <var data-var='date'> 3</var>, <var data-var='time'>19:07</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 3</var>, <var data-var='time'>18:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 3</var>, <var data-var='time'>18:31</var> UTC Investigating - We are seeing elevated error rates affecting our web application and REST API requests. We are investigating with our cloud provider and will report back as soon as we have more information.

Elevated error rates in web application and REST API

Apr <var data-var='date'>20</var>, <var data-var='time'>07:15</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>05:05</var> UTC Monitoring - Twilio is observing recovery of SMS & MMS delivery. We are monitoring to ensure full provider recovery. Apr <var data-var='date'>19</var>, <var data-var='time'>17:28</var> UTC Investigating - Our SMS provider is experiencing delivery delays when sending messages to Canada Rogers/Fido network. More information on https://status.twilio.com/

Twilio SMS is experiencing issues in CA

Apr <var data-var='date'>16</var>, <var data-var='time'>16:54</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>15:34</var> UTC Monitoring - Twilio is observing successful SMS delivery to Vodafone O2 and Hutchison networks. We are monitoring to ensure full provider recovery. Apr <var data-var='date'>16</var>, <var data-var='time'>15:28</var> UTC Update - Twilio is observing successful SMS delivery to Vodafone O2 and Hutchison networks. We are monitoring to ensure full provider recovery. Apr <var data-var='date'>16</var>, <var data-var='time'>12:31</var> UTC Update - Twilio is continuing to experience high delivery delays. They are still investigating the issue. We will update as soon as we have more information. Apr <var data-var='date'>16</var>, <var data-var='time'>11:05</var> UTC Investigating - Our SMS provider is experiencing high delivery delays resulting in the messages not being delivered when sending messages to Vodafone O2 and Hutchison networks. We are investigating with our provider and will update as soon as we have more information.

Twilio SMS is experiencing issues in the UK

Feb <var data-var='date'>26</var>, <var data-var='time'>17:06</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>16:18</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>14:05</var> UTC Identified - The issue has been acknowledged by Twilio and they are working to resolve it. More information on https://status.twilio.com/ Feb <var data-var='date'>26</var>, <var data-var='time'>13:12</var> UTC Investigating - We are currently investigating this issue.

Twilio SMS is experiencing issues

Dec <var data-var='date'>23</var>, <var data-var='time'>21:17</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>23</var>, <var data-var='time'>21:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>23</var>, <var data-var='time'>20:27</var> UTC Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>23</var>, <var data-var='time'>20:04</var> UTC Identified - We are currently experiencing very poor response times for app.waitwhile.com (legacy app). We are working with our cloud provider to remediate this.

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Waitwhile status is UP

Lastest published events

Elevated request latencies and timeouts

Elevated request latencies

Major cloud provider outage affecting SMS and support chat

Waitwhile Services, Components and Regions

Recent Waitwhile events

Elevated request latencies and timeouts

Elevated request latencies

Major cloud provider outage affecting SMS and support chat

Elevated errors across the platform

Elevated error rates navigating the website in Asia and APAC regions

Elevated email provider errors