THIS IS A SCHEDULED EVENT Aug <var data-var='date'>23</var>, <var data-var='time'>03:00</var> - <var data-var='time'>05:00</var> CEST Aug <var data-var='date'>17</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Voyado Engage - Service window - Sundays

Aug <var data-var='date'>21</var>, <var data-var='time'>12:41</var> CEST Investigating - We are seeing issues with a subset of emails not being sent by our email provider, it is being investigated.

Engage - email sending issues

Aug <var data-var='date'>19</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Voyado Engage - Service window

Aug <var data-var='date'>16</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Aug <var data-var='date'>12</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Aug <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Aug <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Aug <var data-var='date'> 4</var>, <var data-var='time'>12:34</var> CEST Resolved - The Shopify App has been operating normally, and the service has remained stable. Additional information has been shared directly with the customers affected by the incident. Jul <var data-var='date'>14</var>, <var data-var='time'>10:54</var> CEST Update - The situation remains stable, and the Shopify App continues to operate normally. We are still working on recovering data from the incident, as well as on long-term remediation to prevent a recurrence. We will provide another update once recovery has been completed or if there are any significant changes. Jul <var data-var='date'>13</var>, <var data-var='time'>15:56</var> CEST Monitoring - A fix has been implemented, and the Shopify App is now back online. We are seeing promising results and are continuing to monitor the platform closely to ensure the service remains stable. Orders and contacts created during the incident will be recovered, but this process will take some time to complete. The following data will not be recovered: * Back in Stock subscribers * Inventory data for Back in Stock * Web tracking data We will provide another update once recovery has been completed or if there are any significant changes. Jul <var data-var='date'>13</var>, <var data-var='time'>13:00</var> CEST Investigating - We are currently experiencing an issue affecting the Shopify App for all customers. The Shopify App is currently offline due to an ongoing technical issue. We are actively investigating the problem and working to restore service as quickly as possible. We will provide another update as soon as we have more information.

[Engage] - Shopify App Service Disruption

Aug <var data-var='date'> 2</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Jul <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Jul <var data-var='date'>26</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Jul <var data-var='date'>22</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Jul <var data-var='date'>19</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Jul <var data-var='date'>16</var>, <var data-var='time'>22:10</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>01:30</var> CEST Scheduled - We will be performing a planned infrastructure update of the Voyado Elevate Application on Thursday, July 16, starting at 22:00 CEST. The application may experience a brief service interruption of approximately 5–10 minutes. Please note that the core Elevate service, including the JavaScript library and API endpoints, will remain fully unaffected. What's happening: We are making a required change to the Elevate Application hosting infrastructure. The URL will remain unchanged, at app.elevate.voyado.cloud. What to expect: The Elevate Application may be unavailable for a short period (up to 10 minutes) during the maintenance window. The JavaScript library and API endpoints will continue to operate normally throughout. No action is required from your side. If you have any questions, please don't hesitate to reach out.

Voyado Elevate App - Planned Maintenance

Jul <var data-var='date'>15</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Jul <var data-var='date'>12</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Jul <var data-var='date'>10</var>, <var data-var='time'>14:48</var> CEST Resolved - The 3rd party provider has resolved the issue. Jul <var data-var='date'>10</var>, <var data-var='time'>13:24</var> CEST Monitoring - The mitigation made by the 3rd party provider resolved the issue. We will continue by monitoring it closely for some time.. Jul <var data-var='date'>10</var>, <var data-var='time'>13:23</var> CEST Identified - The 3rd party provider has applied a mitigation that resolves the issue temporarily, whilst they investigate the root cause. Jul <var data-var='date'>10</var>, <var data-var='time'>13:00</var> CEST Investigating - We are experiencing an ongoing intermittent outage affecting the Elevate Application. We have contacted the 3rd party host provider and they are working on solving it.

[Elevate] Partial outage of the Elevate Application

Jul <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Jul <var data-var='date'> 7</var>, <var data-var='time'>16:32</var> CEST Resolved - The issue affecting API performance has been resolved, and API response times have returned to normal. Jul <var data-var='date'> 7</var>, <var data-var='time'>16:01</var> CEST Monitoring - We have implemented measures to restore normal API performance, and response times have improved. We are continuing to monitor the platform closely to ensure stability following the earlier disruption. Some users may have experienced slow response times, timeouts, or intermittent API errors during the incident. We will provide another update once we have confirmed the issue is fully resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>15:29</var> CEST Investigating - We are currently investigating a potential issue affecting the performance or availability of our APIs. Users may experience slow response times, timeouts or intermittent errors.

[Engage] Degraded API performance

Jul <var data-var='date'> 5</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Jul <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Jun <var data-var='date'>28</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Jun <var data-var='date'>24</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Jun <var data-var='date'>21</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Jun <var data-var='date'>17</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

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Lastest published events

Engage - email sending issues

Voyado Engage - Service window

Voyado Engage - Service window - Sundays

Voyado Services, Components and Regions

Recent Voyado events

Voyado Engage - Service window - Sundays

Engage - email sending issues

Voyado Engage - Service window

Voyado Engage - Service window - Sundays

Voyado Engage - Service window

Voyado Engage - Service window - Sundays