THIS IS A SCHEDULED EVENT Oct <var data-var='date'>11</var>, <var data-var='time'>03:00</var> - <var data-var='time'>05:00</var> CEST Oct <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Voyado Engage - Service window - Sundays

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>6</var>, <var data-var='time'>21:00</var> CEST &nbsp;-&nbsp; Oct <var data-var='date'>7</var>, <var data-var='time'>00:00</var> CEST Oct <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Voyado Engage - Service window

Oct <var data-var='date'> 5</var>, <var data-var='time'>17:18</var> CEST Monitoring - We are seeing continued progress, with delays gradually decreasing. Delays remain, but we expect the service to recover during the evening. We will continue to monitor the service closely as it recovers. Oct <var data-var='date'> 5</var>, <var data-var='time'>16:15</var> CEST Identified - We have identified a likely cause and taken steps to address it. We are now monitoring the results and will continue working on the issue until we can confirm it has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>15:16</var> CEST Investigating - There is currently a buildup of messages queued up on one of our processes, this is causing delays to automations triggered by interactions as well as webhooks related to contact events. It is being investigated.

Engage - queue/buildup of some contact events

Oct <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 4</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Sep <var data-var='date'>30</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Sep <var data-var='date'>29</var>, <var data-var='time'>14:40</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>11:51</var> CEST Monitoring - A fix has been deployed. We're monitoring the result. Sep <var data-var='date'>29</var>, <var data-var='time'>10:39</var> CEST Update - A fix is currently being deployed. Impact may continue until the deployment is complete. Sep <var data-var='date'>29</var>, <var data-var='time'>10:24</var> CEST Identified - We have identified an issue with Targeting affecting a subset of customers who use specific contact filters. This may impact point calculation, automations, and messages for affected customers.

Issues with contact filters for point calculation, automations and messages

Sep <var data-var='date'>27</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Sep <var data-var='date'>23</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Sep <var data-var='date'>20</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>20</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Sep <var data-var='date'>16</var>, <var data-var='time'>18:23</var> CEST Resolved - This incident has been resolved Sep <var data-var='date'>16</var>, <var data-var='time'>16:29</var> CEST Investigating - When a shopper selects a facet value that has a translated label. The response may contain that value twice; once with the correct product count and once marked as selected with a count of 0. Filtering itself works correctly and the correct products are returned. The impact is limited to how the facet value list is presented, which can cause the value to appear duplicated, or not highlighted as selected in your storefront UI. Facet values without translations are not affected.

[Elevate] Duplicate facet value might be shown when selecting a translated facet value

Sep <var data-var='date'>16</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Sep <var data-var='date'>13</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>13</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Sep <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Sep <var data-var='date'> 7</var>, <var data-var='time'>08:40</var> CEST Resolved - The email delivery issues affecting Microsoft Exchange Online on Friday have been resolved later that evening. Microsoft identified the cause as an incorrectly triggered anti-spam throttling rule, and they have confirmed that delivery has returned to normal levels. Emails affected during the incident may have remained in “Unknown” status in Engage until Microsoft processed the queued messages. More information is available in the Microsoft 365 Service Health portal under incident EX1467029. Note: Microsoft 365 administrator access is required. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:31</var> CEST Monitoring - Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to re-visit this page for more updates in this matter. Sep <var data-var='date'> 4</var>, <var data-var='time'>14:39</var> CEST Investigating - At the moment, there are intermittent issues with email deliveries at Microsofts Exchange Online services. This means that you may see more emails in status "Unknown" for your sendouts than you normally do in Engage. This is a know issue at Microsoft and they are looking into this. Please see here more more information: https://portal.office.com/adminportal/home#/servicehealth (Note that you have to be a 365-admin to be able to access this link) We are also seeing this affecting responses from our support ticketing system not being delivered. If you have sent in tickets and not received any response, you can log in to our help center to check for responses. https://explore.voyado.com

Voyado - Microsoft 365 (business) delay in delivery

Sep <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Sep <var data-var='date'> 2</var>, <var data-var='time'>10:15</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>08:58</var> CEST Identified - The issue has been identified and a fix is being implemented.

[Engage] Issues with Abandoned Cart, Revenue Overview Dashboard and Automation Performance Dashboard

Sep <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Aug <var data-var='date'>30</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>30</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Aug <var data-var='date'>26</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Aug <var data-var='date'>23</var>, <var data-var='time'>11:44</var> CEST Resolved - The issue affecting email sending has been resolved. During the monitoring period, we have seen no indications of the issue recurring. The disruption affected some email sendouts for a subset of customers between approximately 19:30 on Thursday and 17:30 on Friday. For affected sendouts, some emails were sent successfully, while a percentage were not sent due to the issue. The delivery information shown in Engage is correct. Emails with an unknown delivery status were not delivered and will not be resent automatically. We will conduct a post-mortem to further investigate the incident and determine the underlying root cause. We apologize for the inconvenience caused. Aug <var data-var='date'>22</var>, <var data-var='time'>13:05</var> CEST Monitoring - We are seeing improved results following the actions taken and are now monitoring the situation. Aug <var data-var='date'>21</var>, <var data-var='time'>12:41</var> CEST Investigating - We are seeing issues with a subset of emails not being sent by our email provider, it is being investigated.

Engage - email sending issues

Aug <var data-var='date'>23</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>23</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Aug <var data-var='date'>19</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Aug <var data-var='date'>16</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Aug <var data-var='date'>12</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Aug <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> CEST Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

Is Voyado down?

Voyado status is DEGRADED

Components with issues

Lastest published events

Engage - queue/buildup of some contact events

Voyado Engage - Service window - Sundays

Voyado Engage - Service window

Voyado Services, Components and Regions

Recent Voyado events

Voyado Engage - Service window - Sundays

Voyado Engage - Service window

Engage - queue/buildup of some contact events

Voyado Engage - Service window - Sundays

Voyado Engage - Service window

Issues with contact filters for point calculation, automations and messages