Aug <var data-var='date'>20</var>, <var data-var='time'>08:49</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>06:58</var> UTC Investigating - We are experiencing issues with sending system emails from the mail service. There may be difficulties receiving email notifications in the Europe region.

Degradation: Control panel (Kit)

Aug <var data-var='date'>10</var>, <var data-var='time'>10:22</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>10:22</var> UTC Investigating - Наблюдаются проблемы с доставкой SMS в регионе Russia. Сообщения могут задерживаться или не отправляться. Обновление: проблема устранена. Все сервисы работают в штатном режиме. Приносим извинения за неудобства.

Деградация: SMS

Aug <var data-var='date'> 4</var>, <var data-var='time'>04:04</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>21:24</var> UTC Investigating - Platform Update on Node 3 (Region RU). Start time (UTC): 02:00 AM Expected duration: 120 minutes

Техническое обслуживание: WhatsApp Звонки, Панель управления (Платформа), API (Платформа) и ещё 14

Aug <var data-var='date'> 3</var>, <var data-var='time'>17:31</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:07</var> UTC Investigating - Scheduled Maintenance: Platform Update on Node 10 (Region KZ). Start time: 16:00 UTC Expected duration: 120 minutes

Aug <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>06:23</var> UTC Investigating - We are currently investigating this issue.

Some outgoing calls to MegaFon numbers in Russia may fail to go through.

Jul <var data-var='date'>30</var>, <var data-var='time'>16:03</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>14:52</var> UTC Investigating - We are experiencing authorization issues with Voximplant Kit accounts in the Mexico region. You may encounter slow loading times or login failures.

Jul <var data-var='date'>28</var>, <var data-var='time'>14:04</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>14:01</var> UTC Investigating - Тест

Деградация: API (Платформа)

Jul <var data-var='date'>28</var>, <var data-var='time'>14:03</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>13:52</var> UTC Investigating - Тест

Деградация: WhatsApp Звонки, Биллинг / Платёжные сервисы

Jul <var data-var='date'>28</var>, <var data-var='time'>07:26</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>18:00</var> UTC Investigating - We are currently investigating this issue.

We are currently experiencing chat routing issues in RU region.

Jul <var data-var='date'>21</var>, <var data-var='time'>13:33</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>12:34</var> UTC Investigating - We are currently investigating this issue.

Some outgoing calls in Russia may not go through successfully

Jul <var data-var='date'>15</var>, <var data-var='time'>22:10</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>08:25</var> UTC Investigating - We are currently investigating this issue.

We are currently experiencing issues with sending HSM templates in messengers for users with the Agent role in Voximplant Kit within the US region.

Jul <var data-var='date'>15</var>, <var data-var='time'>06:54</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>04:28</var> UTC Investigating - We are currently investigating this issue.

We are currently experiencing issues with system status processing in the RU region. This may lead to incorrect routing, unexpected call drops, and inaccurate data being displayed in statistics and reports. Our engineering team is investigating the issue.

Jul <var data-var='date'>12</var>, <var data-var='time'>18:34</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>01:35</var> UTC Investigating - We are currently investigating this issue.

We are currently experiencing network connectivity issues at our upstream provider's datacenter in the AU region. Users may experience difficulties making or receiving calls, as well as call drops.

Jul <var data-var='date'> 9</var>, <var data-var='time'>09:22</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> UTC Monitoring - We are observing increased API response time and temporary unavailability of the Voximplant Control Panel in the RU region (node4). Users may experience 5xx Bad Gateway or login failures. The Voximplant Platform API is experiencing increased error rates or latency in the RU region (node4). API calls may return 5xx errors or time out.

Increased API response time and temporary unavailability of the Voximplant Control Panel in the RU region (node4).

Jun <var data-var='date'>22</var>, <var data-var='time'>10:26</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>20</var>, <var data-var='time'>21:00</var> UTC Investigating - We are currently investigating this issue.

Partial problems with call lists in the RU region.

Jun <var data-var='date'>20</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>09:57</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance of Caller service in RU region

Jun <var data-var='date'>19</var>, <var data-var='time'>09:13</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>09:00</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>16</var>, <var data-var='time'>16:45</var> UTC Investigating - We are currently investigating this issue.

We are experiencing some incoming  SMS delays and failures in Russia. Our team is investigating with local carriers.

Jun <var data-var='date'>16</var>, <var data-var='time'>17:32</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>16:45</var> UTC Identified - We are currently experiencing issues with incoming and outgoing calls in the RU region. Some calls may fail to connect or be dropped. Our engineering team is investigating the issue.

We are currently experiencing issues with incoming and outgoing calls in the RU region. Some calls may fail to connect or be dropped. Our engineering team is investigating the issue.

Jun <var data-var='date'>12</var>, <var data-var='time'>14:19</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>13:28</var> UTC Investigating - We are currently investigating this issue.

Partial failure in sending messages/templates via WhatsApp

Jun <var data-var='date'>10</var>, <var data-var='time'>10:17</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>10:09</var> UTC Investigating - We are currently investigating this issue.

Unable to answer calls on the softphone, status issues

Jun <var data-var='date'> 9</var>, <var data-var='time'>13:57</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:43</var> UTC Investigating - We are observing degraded performance of Voximplant Kit and Platform in the RU region. Users may experience slow page loading and increased server response times. Our team is working on stabilization.

Performance Issues in RU Region

Jun <var data-var='date'> 4</var>, <var data-var='time'>11:20</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>10:50</var> UTC Investigating - We are currently investigating this issue.

Some clients may experience issues with campaigns RU2 (Node 5).

May <var data-var='date'>29</var>, <var data-var='time'>14:00</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>09:04</var> UTC Investigating - We are currently investigating this issue.

May <var data-var='date'>29</var>, <var data-var='time'>08:25</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>08:02</var> UTC Investigating - We are currently investigating this issue.

Difficulties in the operation of Platform and KIT in RU region (slow loading, long server response times during calls, status failures).

May <var data-var='date'>27</var>, <var data-var='time'>12:50</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>12:24</var> UTC Investigating - We are currently investigating this issue.

Is Voximplant down?

Voximplant status is UP

Lastest published events

Degradation: Control panel (Kit)

Деградация: SMS

Техническое обслуживание: WhatsApp Звонки, Панель управления (Платформа), API (Платформа) и ещё 14

Voximplant Services, Components and Regions

Recent Voximplant events

Degradation: Control panel (Kit)

Деградация: SMS

Техническое обслуживание: WhatsApp Звонки, Панель управления (Платформа), API (Платформа) и ещё 14

Техническое обслуживание: WhatsApp Звонки, Панель управления (Платформа), API (Платформа) и ещё 14

Some outgoing calls to MegaFon numbers in Russia may fail to go through.

Degradation: Control panel (Kit)