THIS IS A SCHEDULED EVENT Oct <var data-var='date'>11</var>, <var data-var='time'>01:00</var> - <var data-var='time'>03:00</var> PDT Sep <var data-var='date'> 2</var>, <var data-var='time'>16:00</var> PDT Scheduled - During this period a data provider will be conducting essential maintenance work and anticipates there will be temporary outages. Consequently, our Private SSN and DOB verification services will have temporary outages, possibly as much as 20-30 minutes during this period. Any Private SSN and DOB verifications requested during this period may be delayed or not processed. We apologize for any inconvenience this may cause and appreciate your patience during this period. We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.

Scheduled Maintenance - Private SSN and DOB APIs

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>01:00</var> - <var data-var='time'>03:00</var> PDT Oct <var data-var='date'> 2</var>, <var data-var='time'>15:12</var> PDT Scheduled - During this period a data provider will be conducting essential maintenance work and anticipates there will be temporary outages. Consequently, our Private SSN and DOB verification services will have temporary outages, possibly as much as 20-30 minutes during this period. Any Private SSN and DOB verifications requested during this period may be delayed or not processed. We apologize for any inconvenience this may cause and appreciate your patience during this period. We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.

Oct <var data-var='date'> 1</var>, <var data-var='time'>12:55</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:12</var> PDT Identified - We identified an issue with a data provider as the cause and will continue to investigate. Oct <var data-var='date'> 1</var>, <var data-var='time'>11:45</var> PDT Investigating - We are currently investigating an increase in rejection rates related to ID data extraction.

Increase in Rejection Rates due to ID Data Extraction

Sep <var data-var='date'>29</var>, <var data-var='time'>14:52</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>14</var>, <var data-var='time'>13:35</var> PDT Investigating - Early customer data suggests our primary scanning solution, when running through the JSPlugin, may not work reliably on the newly released iOS 27. About 40-50% of submissions go through, but a higher share of jobs from this operating system are rejected compared to older iOS versions. The overall scan success rate is higher, because users who are unable to capture their ID through our primary solution will fall back to our secondary one. We're working with our provider to fix this and will update this page as our investigation continues.

Known Issue: iOS 27 Camera access

Aug <var data-var='date'> 1</var>, <var data-var='time'>06:31</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> PDT Investigating - We are currently investigating an issue with a data provider.

Elevated latency and error rates for AML screening checks

Jul <var data-var='date'>21</var>, <var data-var='time'>14:28</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>14:17</var> PDT Monitoring - 3rd party provider is mitigating the issue and error rates are decreasing. Jul <var data-var='date'>21</var>, <var data-var='time'>14:07</var> PDT Investigating - We are investigate an issue with a 3rd party provider

Elevated latency and error rates with Private SSN and DOB API

Jul <var data-var='date'>20</var>, <var data-var='time'>08:48</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>08:42</var> PDT Investigating - We are experiencing an elevated rate of errors when submitting AML screening checks. We are currently investigating the issue.

Elevated errors on AML screening checks

Jul <var data-var='date'>14</var>, <var data-var='time'>01:17</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>23:32</var> PDT Investigating - We are currently investigating the situation.

SSN and DOB API Outage

Jul <var data-var='date'>12</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>14:53</var> PDT Scheduled - During this period a data provider will be conducting essential maintenance work and anticipates there will be temporary outages. Consequently, our Private SSN and DOB verification services will have temporary outages, possibly as much as 20-30 minutes during this period. Any Private SSN and DOB verifications requested during this period may be delayed or not processed. We apologize for any inconvenience this may cause and appreciate your patience during this period. We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.

Jun <var data-var='date'>18</var>, <var data-var='time'>09:51</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>08:43</var> PDT Investigating - We are currently investigating this issue.

DLV Outage

May <var data-var='date'>27</var>, <var data-var='time'>09:04</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>09:03</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>27</var>, <var data-var='time'>08:28</var> PDT Investigating - We're currently experiencing a disruption to our documentation due to an ongoing outage with one of our third-party vendors. Our team is monitoring the situation closely and will provide updates as more information becomes available. We apologize for the inconvenience.

Documentation Outage

May <var data-var='date'>12</var>, <var data-var='time'>13:14</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>13:12</var> PDT Investigating - We are currently investigating an issue causing our Dashboard Analytics page to not load properly.

Dashboard Analytics page loading issues

May <var data-var='date'> 8</var>, <var data-var='time'>06:33</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>05:58</var> PDT Investigating - We are investigating an issue with UK address based DOB verifications related to a 3rd party provider

UK Address Based DOB Verification elevated error rate

May <var data-var='date'> 7</var>, <var data-var='time'>09:03</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>08:33</var> PDT Investigating - We are currently investigating an elevated error rate for our UK based DOB verifications.

Apr <var data-var='date'>28</var>, <var data-var='time'>12:23</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>11:55</var> PDT Investigating - We are currently investigating the issue.

Vouched Dashboard Login Issue

Apr <var data-var='date'>16</var>, <var data-var='time'>12:00</var> PDT Resolved - Customers may have experienced anomalies in IP Validation scoring as part of our CrossCheck API. This occurred between 3:00 PM - 4:00 PM EDT. This incident is now resolved.

IP Validation Scoring Anomaly

Apr <var data-var='date'>12</var>, <var data-var='time'>14:35</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>12</var>, <var data-var='time'>13:17</var> PDT Monitoring - We are seeing positive recovery as of 1pm PST and are continuing to monitor. Apr <var data-var='date'>12</var>, <var data-var='time'>12:27</var> PDT Investigating - We are currently investigating this issue.

ITIN Outage

Apr <var data-var='date'> 3</var>, <var data-var='time'>10:27</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 3</var>, <var data-var='time'>07:13</var> PDT Investigating - We are currently investigating this issue.

Mar <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>13:23</var> PST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>11</var>, <var data-var='time'>13:17</var> PST Update - We will be undergoing scheduled maintenance during this time. Note that the maintenance date has change from 2/15/2026 to 3/01/2026. Feb <var data-var='date'> 5</var>, <var data-var='time'>10:46</var> PST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>15</var>, <var data-var='time'>01:00</var> PST Scheduled - Note the maintenance date has been changed from Mar 8, 2026 00:00-03:00 PDT. During this period a data provider will be conducting essential maintenance work and anticipates there will be temporary outages. Consequently, our Private SSN and DOB verification services will have temporary outages, possibly as much as 20-30 minutes during this period. Any Private SSN and DOB verifications requested during this period may be delayed or not processed. We apologize for any inconvenience this may cause and appreciate your patience during this period. We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.

Schedule Maintenance - Private SSN and DOB APIs

Jan <var data-var='date'>24</var>, <var data-var='time'>06:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>24</var>, <var data-var='time'>04:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>14:52</var> PST Scheduled - During this period a data provider will be conducting essential maintenance work and anticipates there will an outage. Consequently, our eCBSV SSN verification API will have an outage. Any eCBSV SSN verifications requested during this period may not be processed. We apologize for any inconvenience this may cause and appreciate your patience during this period. We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.

Scheduled Maintenance -- eCBSV SSN Verification API

Dec <var data-var='date'>30</var>, <var data-var='time'>03:00</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>29</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>23</var>, <var data-var='time'>08:17</var> PST Scheduled - During this period a data provider will be conducting essential maintenance work and anticipates there will be temporary outages. Consequently, our TIN verification service will have temporary outages. Any TIN verifications requested during this period may not be processed. We apologize for any inconvenience this may cause and appreciate your patience during this period. We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.

TIN Verification Service

Dec <var data-var='date'>13</var>, <var data-var='time'>17:42</var> PST Resolved - Data provider reports the issue has been resolved. Dec <var data-var='date'>13</var>, <var data-var='time'>17:08</var> PST Monitoring - The provider investigation is ongoing. Anticipating an update within 30 minutes. Dec <var data-var='date'>13</var>, <var data-var='time'>16:53</var> PST Identified - A data provider outage has occurred and is ongoing. Working to determine likely duration of the outage. Dec <var data-var='date'>13</var>, <var data-var='time'>16:31</var> PST Investigating - We are investigating an issue that is affecting our private-ssn and DOB endpoints. Other API endpoints are operating normally.

Increased latency and error rates with the SSN and DOB verification APIs

Nov <var data-var='date'>25</var>, <var data-var='time'>13:19</var> PST Resolved - This incident has been resolved.

Nov <var data-var='date'>25</var>, <var data-var='time'>13:13</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>25</var>, <var data-var='time'>11:45</var> PST Investigating - We are currently investigating an issue affecting ITIN requests. Our team is actively working to identify the cause and restore normal service. Updates will be provided as we learn more.

Nov <var data-var='date'>24</var>, <var data-var='time'>12:55</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>24</var>, <var data-var='time'>12:55</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>24</var>, <var data-var='time'>12:51</var> PST Investigating - We are investigating an issue with visual IDV related requests.

Is Vouched down?

Vouched status is UP

Lastest published events

Scheduled Maintenance - Private SSN and DOB APIs

Scheduled Maintenance - Private SSN and DOB APIs

Increase in Rejection Rates due to ID Data Extraction

Vouched Services, Components and Regions

Recent Vouched events

Scheduled Maintenance - Private SSN and DOB APIs

Scheduled Maintenance - Private SSN and DOB APIs

Increase in Rejection Rates due to ID Data Extraction

Known Issue: iOS 27 Camera access

Elevated latency and error rates for AML screening checks

Elevated latency and error rates with Private SSN and DOB API