May <var data-var='date'>20</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>16:33</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, May 19th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Maintenance Notification

Apr <var data-var='date'>22</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>13</var>, <var data-var='time'>15:59</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, April 21st from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Apr <var data-var='date'>20</var>, <var data-var='time'>20:27</var> CDT Resolved - This incident has been resolved Apr <var data-var='date'>20</var>, <var data-var='time'>15:17</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>20</var>, <var data-var='time'>13:47</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>20</var>, <var data-var='time'>12:53</var> CDT Investigating - We have received reports of order confirmation emails not arriving to inboxes. Our team is currently investigating the issue and will post more information as it becomes available.

Order Confirmation Email Delivery

Mar <var data-var='date'>18</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:22</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, March 17th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Feb <var data-var='date'>25</var>, <var data-var='time'>15:54</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>14:25</var> CST Identified - We have received reports of merchants experiencing an issue when going to Design > Email Templates and clicking to view their email spam prevention records in the stores admin dashboard. When attempting to view the records, the message "Your store's domain registration is not complete." is presented incorrectly. This is due to an issue that our third party email service is currently experiencing. For more details and update to date information on the issue visit the Mailgun status page here: https://status.mailgun.com/

Unable to view Email spam prevention DNS records

Feb <var data-var='date'>18</var>, <var data-var='time'>05:00</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>00:45</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>16:28</var> CST Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, February 17th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Feb <var data-var='date'> 4</var>, <var data-var='time'>16:26</var> CST Resolved - This incident has been resolved Feb <var data-var='date'> 4</var>, <var data-var='time'>14:24</var> CST Monitoring - We have confirmed from PayPal that the PayFlow team completed a rollback of a recent code release and the situation has been resolved. We will continue to monitor to confirm the situation remains resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>12:14</var> CST Identified - We have identified the situation is not caused by the Volusion Platform. We are working with our 3rd party partners to resolve this and will continue providing you updates. Feb <var data-var='date'> 4</var>, <var data-var='time'>10:06</var> CST Investigating - We are currently investigating an situation intermittently preventing credit card orders on merchant stores using PayFlow Pro. We will update here as soon as we have identified the cause.

Intermittent payment decline on PayFlow Pro

Jan <var data-var='date'>27</var>, <var data-var='time'>16:35</var> CST Resolved - This incident has been resolved Jan <var data-var='date'>27</var>, <var data-var='time'>15:44</var> CST Monitoring - A fix has been implemented. We will continue to monitor and will update here when the issue has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>14:14</var> CST Identified - Some Site Designer sites are currently down. We have identified the issue and are working on implementing a fix. Jan <var data-var='date'>27</var>, <var data-var='time'>13:16</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Site Designer sites should now be up and functional. Jan <var data-var='date'>27</var>, <var data-var='time'>12:37</var> CST Investigating - Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

Outage on Some Site Designer Stores

Jan <var data-var='date'>21</var>, <var data-var='time'>05:00</var> CST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>13</var>, <var data-var='time'>13:40</var> CST Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'>12</var>, <var data-var='time'>15:21</var> CST Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, January 20th from 9:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Dec <var data-var='date'>29</var>, <var data-var='time'>17:13</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'>29</var>, <var data-var='time'>15:51</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>29</var>, <var data-var='time'>11:33</var> CST Investigating - Our provider, Rackspace, is currently experiencing login disruptions. We are monitoring their progress and will update this page as soon as a fix is confirmed. For real-time technical details, please visit the Rackspace Status Page at https://status.apps.rackspace.com/.

Unable to login to webmail

Dec <var data-var='date'>26</var>, <var data-var='time'>16:27</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'>26</var>, <var data-var='time'>14:17</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>26</var>, <var data-var='time'>10:31</var> CST Investigating - We are investigating reports of network-related errors affecting the Design > Site Designer feature. Our team is currently working to identify the cause, and we will provide updates here as more information becomes available.

Issue Loading Site Designer

Dec <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> CST Resolved - Sites experienced a temporary 500 error due to a short issue effecting one of our third party service providers. The issue was quickly mitigated by that third party and all sites are now operational.

500 error message when visting store pages

Nov <var data-var='date'>18</var>, <var data-var='time'>08:47</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>07:22</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>06:56</var> CST Identified - Some sites may be experiencing intermittent loading issue due a global networking issue impacting our third part service provider Cloudflare. We are continuing to monitor the situation and will provide updates as they become available. More information can also be found on the Cloudflare status page here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Some sites experiencing intermittent downtime

Nov <var data-var='date'>12</var>, <var data-var='time'>11:41</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>12</var>, <var data-var='time'>10:33</var> CST Monitoring - A fix has been implemented and we will continue to monitor. Nov <var data-var='date'>12</var>, <var data-var='time'>09:53</var> CST Investigating - We have received some reports from merchants regarding an issue with Site Designer. We will continue to investigate this and will provide an update when we have any new information.

Site Designer

Nov <var data-var='date'>12</var>, <var data-var='time'>04:00</var> CST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>11</var>, <var data-var='time'>22:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 5</var>, <var data-var='time'>16:09</var> CST Scheduled - Volusion will be conducting proactive security updates and maintenance on some servers Tuesday, November 11th from 8:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Nov <var data-var='date'> 3</var>, <var data-var='time'>10:03</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'> 3</var>, <var data-var='time'>08:36</var> CST Monitoring - A fic has been implemented and we are monitoring the results. Nov <var data-var='date'> 3</var>, <var data-var='time'>08:11</var> CST Identified - The issue has been identified and we are currently working on implementing a fix. Nov <var data-var='date'> 3</var>, <var data-var='time'>08:07</var> CST Investigating - Volusion Payments powered by Stripe is currently experiencing issues communicating with Stripe. We are currently looking into this and will update you here as we make progress.

Volusion Payments powered by Stripe

Oct <var data-var='date'>30</var>, <var data-var='time'>09:29</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>09:29</var> CDT Update - With the conclusion of the global Microsoft Azure event, our third party email service provider has resolved their outage and services have been restored. Oct <var data-var='date'>29</var>, <var data-var='time'>13:19</var> CDT Identified - We have evidence that the issue is related to the global Microsoft Azure outage. We will continue to post updates as they become available. Oct <var data-var='date'>29</var>, <var data-var='time'>11:25</var> CDT Investigating - We have received reports that there is currently an outage with one of our third party email service providers. This may cause issues when logging into emails. We will continue to monitor this issue and provide updates as soon as we know more.

Outage With Third Party Email Service Provider

Oct <var data-var='date'>23</var>, <var data-var='time'>12:25</var> CDT Resolved - We have a fix in place and can confirm that this incident is resolved. Oct <var data-var='date'>22</var>, <var data-var='time'>13:57</var> CDT Identified - We have identified the cause of the order display issue and we are working on applying a fix. Oct <var data-var='date'>22</var>, <var data-var='time'>11:54</var> CDT Investigating - We are currently investigating an intermittent issue affecting the Premium Checkout process. Some orders are failing to display in the admin dashboard however checkout and order submission is not affected. The immediate workaround for merchants to view affected orders has been to bulk update the order with an existing payment method. Our team is actively working to diagnose and resolve the root cause of the payment method failure.

Intermittent Checkout Failure

Oct <var data-var='date'>16</var>, <var data-var='time'>17:01</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>16</var>, <var data-var='time'>16:04</var> CDT Monitoring - PayPal has resolved an issue on their end and we have confirmed that the 'Show Paypal Credit/Debit Card Fields' now correctly displays the credit card fields and allows customers to enter their information. We will continue to monitor the situation. Oct <var data-var='date'>16</var>, <var data-var='time'>13:33</var> CDT Update - We are seeing intermittent issues with Paypal loading across the Volusion platform. This is related to an incident with Paypal which they are currently working on resolving. You can monitor the Paypal Status Page here: https://www.paypal-status.com/incident/production We will continue to provide updates as soon as they are available. Oct <var data-var='date'>16</var>, <var data-var='time'>12:32</var> CDT Investigating - Merchants that are currently using PPCP with the setting 'Show Paypal Credit/Debit Card Fields' are experiencing issues with the credit card fields not allowing entries. However, standard Paypal is still operable if that setting is not selected. We are working to resolve this issue and will post updates as soon as possible.

Intermittent Issues with Paypal Components

Oct <var data-var='date'>15</var>, <var data-var='time'>22:24</var> CDT Resolved - Our provider has implemented a fix. Phone Support is available again during normal operating hours. Oct <var data-var='date'>15</var>, <var data-var='time'>13:54</var> CDT Identified - Our phone provider is experiencing an outage. In the meantime, please reach out with any support issues by chat or email us at support@volusion.com Oct <var data-var='date'>15</var>, <var data-var='time'>13:24</var> CDT Investigating - Our phone support feature is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by chat or email us at support@volusion.com

Phone With an Expert Temporarily Unavailable

Oct <var data-var='date'>15</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>14</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 8</var>, <var data-var='time'>14:01</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on some servers Tuesday, October 14th from 8:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Oct <var data-var='date'>14</var>, <var data-var='time'>08:43</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>08:43</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>14</var>, <var data-var='time'>08:21</var> CDT Identified - We have identified the issue and are working to get a fix implemented as soon as possible. Merchant storefronts should be up, however support contacts and admin areas are still experiencing issues. We will continue to update as soon as we have implemented a fix. Oct <var data-var='date'>14</var>, <var data-var='time'>05:44</var> CDT Investigating - Some sites may be experiencing intermittent downtime. We have notified Cloudflare that traffic is not re-routing correctly so we can get this fixed as quickly as possible and are continuing to monitor sites.

Downtime on Sites Due to Cloudflare Maintenance

Oct <var data-var='date'>14</var>, <var data-var='time'>00:28</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>13</var>, <var data-var='time'>17:26</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>13</var>, <var data-var='time'>11:38</var> CDT Investigating - Our support feature 'Chat With an Expert' is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by phone or email us at support@volusion.com

Chat With an Expert Temporarily Unavailable

Oct <var data-var='date'>10</var>, <var data-var='time'>19:34</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>10</var>, <var data-var='time'>15:06</var> CDT Monitoring - We identified that this issue was related to an incident with Cloudflare where Rate Limiting rules were triggered too early, causing sites to return 522 errors. This incident has been resolved and we are no longer seeing these errors. We will continue to monitor for any further issues. Oct <var data-var='date'>10</var>, <var data-var='time'>14:37</var> CDT Investigating - Some Site Designer storefronts are currently experiencing a partial outage. We are investigating this issue and will provide updates as soon as possible.

Partial Outage on Some Site Designer Stores

Oct <var data-var='date'> 2</var>, <var data-var='time'>08:08</var> CDT Resolved - This incident has been resolved and admin login is now fully functional. Oct <var data-var='date'> 2</var>, <var data-var='time'>07:39</var> CDT Identified - We have identified the cause of the admin login issues and are working on a solution. Oct <var data-var='date'> 2</var>, <var data-var='time'>07:38</var> CDT Investigating - Errors are occurring on the admin login page on stores. We are working to resolve this issue as quickly as possible and will update with additional information as soon as it is available. Storefronts are not affected by this issue.

Is Volusion down?

Volusion status is UP

Lastest published events

Maintenance Notification

Maintenance Notification

Order Confirmation Email Delivery

Volusion Services, Components and Regions

Recent Volusion events

Maintenance Notification

Maintenance Notification

Order Confirmation Email Delivery

Maintenance Notification

Unable to view Email spam prevention DNS records

Maintenance Notification

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Is Volusion down?

Volusion status is UP

Lastest published events

Maintenance Notification

Maintenance Notification

Order Confirmation Email Delivery

Volusion Services, Components and Regions

Recent Volusion events

Maintenance Notification

Maintenance Notification

Order Confirmation Email Delivery

Maintenance Notification

Unable to view Email spam prevention DNS records

Maintenance Notification

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!