THIS IS A SCHEDULED EVENT Oct <var data-var='date'>21</var>, <var data-var='time'>00:00</var> - <var data-var='time'>05:00</var> CDT Oct <var data-var='date'> 5</var>, <var data-var='time'>15:22</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, October 20th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

AMER - Maintenance Notification

Oct <var data-var='date'> 2</var>, <var data-var='time'>15:39</var> CDT Resolved - This issue has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:55</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:49</var> CDT Identified - We have identified the issue and a fix is being implemented. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:27</var> CDT Investigating - Merchants may see errors with Live Rates at checkout, and also with PPCP checkout when attempting to use it as a payment method. We are currently investigating and will update as soon as we have identified the cause.

Errors with Checkout using PPCP and Live Rates

Sep <var data-var='date'>23</var>, <var data-var='time'>12:27</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>11:29</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>11:26</var> CDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>23</var>, <var data-var='time'>11:26</var> CDT Investigating - We are currently investigating an issue affecting our email service, which may prevent incoming or outgoing emails from processing normally. Our team is actively working to resolve the situation as quickly as possible. We will provide updates as new information becomes available.

Email Service Degredation

Sep <var data-var='date'>23</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>08:46</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, September 22nd from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Maintenance Notification

Aug <var data-var='date'>28</var>, <var data-var='time'>17:03</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>15:08</var> CDT Monitoring - Site Designer stores are back up and we are continuing to monitor uptime closely. We have not yet received an update from Google Cloud. Aug <var data-var='date'>28</var>, <var data-var='time'>13:28</var> CDT Update - This outage is related to a network issue within Google Cloud data centers. We are working with Google to restore service. Aug <var data-var='date'>28</var>, <var data-var='time'>12:02</var> CDT Investigating - Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

Outage on Some Site Designer Stores

Aug <var data-var='date'>19</var>, <var data-var='time'>04:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>13:44</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, August 18th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Aug <var data-var='date'>18</var>, <var data-var='time'>09:08</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>14:29</var> CDT Monitoring - A fix has been implemented and we will continue to monitor the situation. Aug <var data-var='date'>17</var>, <var data-var='time'>14:12</var> CDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>17</var>, <var data-var='time'>11:54</var> CDT Investigating - We have identified a partial Tax Rate outage on the Phone Orders page and are currently investigating. We will update here as soon as we have more information to provide.

Tax Rate Partial Outage

Aug <var data-var='date'>17</var>, <var data-var='time'>10:14</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>15:02</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>10</var>, <var data-var='time'>08:34</var> CDT Investigating - We are currently investigating an issue causing intermittent slowness and connection errors on storefronts using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.

Intermittent Slowness and Errors on some Site Designer Stores

Aug <var data-var='date'> 7</var>, <var data-var='time'>18:32</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>17:58</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>12:59</var> CDT Investigating - We are currently investigating an issue causing intermittent errors on storefronts using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.

Intermittent Errors on Some Stores

Aug <var data-var='date'> 5</var>, <var data-var='time'>20:10</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>18:42</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:25</var> CDT Investigating - We are currently investigating an issue with intermittent slowness and errors affecting some stores using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.

Intermittent Slowness or Errors on some Site Designer Stores

Jul <var data-var='date'>29</var>, <var data-var='time'>13:15</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>11:22</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>29</var>, <var data-var='time'>09:26</var> CDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>29</var>, <var data-var='time'>08:58</var> CDT Investigating - The Abandoned Cart admin page is currently failing to load. Engineering is actively working to restore the connection.

Abandoned Cart Dashboard

Jul <var data-var='date'>22</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>15:46</var> CDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>13</var>, <var data-var='time'>14:07</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, July 22nd from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Jul <var data-var='date'>21</var>, <var data-var='time'>17:06</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>16:40</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>16:18</var> CDT Investigating - We are currently investigating reports of periodic slowness and occasional page loading errors affecting a subset of stores built on Site Designer. Visitors to impacted stores may experience delayed load times. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.

Degraded Performance

Jul <var data-var='date'>13</var>, <var data-var='time'>15:39</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>14:54</var> CDT Monitoring - Mailgun has implemented a fix and email validation for new admin accounts is now working. We will continue to monitor for any issues. Jul <var data-var='date'>13</var>, <var data-var='time'>14:23</var> CDT Identified - We are currently experiencing an issue where merchants are receiving errors when attempting to create new admin accounts. This is due to a service disruption with Mailgun, our third-party email verification partner. Our team is actively monitoring the situation, and we will provide updates here as soon as a resolution is reached. In the meantime, you can track the live status of the email verification service directly via the Mailgun Status Page here: https://status.mailgun.com/

Admin Account Creation Errors

Jul <var data-var='date'> 1</var>, <var data-var='time'>16:14</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>12:36</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:23</var> CDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:19</var> CDT Investigating - We have received reports of the image upload feature displaying a 404 and preventing the upload of new images. Our team is investigating the issue and will post updates as more information becomes available.

Issues with uploading images

Jun <var data-var='date'>29</var>, <var data-var='time'>15:15</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>12:08</var> CDT Monitoring - A fix for the issue with Site Designer product pages has been deployed and we are continuing to monitor for any errors. Jun <var data-var='date'>29</var>, <var data-var='time'>12:05</var> CDT Identified - This issue has been identified and we have deployed a fix. Jun <var data-var='date'>29</var>, <var data-var='time'>12:02</var> CDT Investigating - Site Designer stores may be experiencing errors with product prices not displaying on the product pages, as well as with adding products to cart. We are currently investigating and will provide updates as soon as we know more.

Errors on Site Designer Stores

Jun <var data-var='date'>17</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>15:54</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, June 16th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

May <var data-var='date'>20</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>16:33</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, May 19th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Apr <var data-var='date'>22</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>13</var>, <var data-var='time'>15:59</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, April 21st from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Apr <var data-var='date'>20</var>, <var data-var='time'>20:27</var> CDT Resolved - This incident has been resolved Apr <var data-var='date'>20</var>, <var data-var='time'>15:17</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>20</var>, <var data-var='time'>13:47</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>20</var>, <var data-var='time'>12:53</var> CDT Investigating - We have received reports of order confirmation emails not arriving to inboxes. Our team is currently investigating the issue and will post more information as it becomes available.

Order Confirmation Email Delivery

Mar <var data-var='date'>18</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:22</var> CDT Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, March 17th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Feb <var data-var='date'>25</var>, <var data-var='time'>15:54</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>14:25</var> CST Identified - We have received reports of merchants experiencing an issue when going to Design > Email Templates and clicking to view their email spam prevention records in the stores admin dashboard. When attempting to view the records, the message "Your store's domain registration is not complete." is presented incorrectly. This is due to an issue that our third party email service is currently experiencing. For more details and update to date information on the issue visit the Mailgun status page here: https://status.mailgun.com/

Unable to view Email spam prevention DNS records

Feb <var data-var='date'>18</var>, <var data-var='time'>05:00</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>00:45</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>16:28</var> CST Scheduled - Volusion will be conducting proactive security updates and maintenance on Tuesday, February 17th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.

Feb <var data-var='date'> 4</var>, <var data-var='time'>16:26</var> CST Resolved - This incident has been resolved Feb <var data-var='date'> 4</var>, <var data-var='time'>14:24</var> CST Monitoring - We have confirmed from PayPal that the PayFlow team completed a rollback of a recent code release and the situation has been resolved. We will continue to monitor to confirm the situation remains resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>12:14</var> CST Identified - We have identified the situation is not caused by the Volusion Platform. We are working with our 3rd party partners to resolve this and will continue providing you updates. Feb <var data-var='date'> 4</var>, <var data-var='time'>10:06</var> CST Investigating - We are currently investigating an situation intermittently preventing credit card orders on merchant stores using PayFlow Pro. We will update here as soon as we have identified the cause.

Intermittent payment decline on PayFlow Pro

Jan <var data-var='date'>27</var>, <var data-var='time'>16:35</var> CST Resolved - This incident has been resolved Jan <var data-var='date'>27</var>, <var data-var='time'>15:44</var> CST Monitoring - A fix has been implemented. We will continue to monitor and will update here when the issue has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>14:14</var> CST Identified - Some Site Designer sites are currently down. We have identified the issue and are working on implementing a fix. Jan <var data-var='date'>27</var>, <var data-var='time'>13:16</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Site Designer sites should now be up and functional. Jan <var data-var='date'>27</var>, <var data-var='time'>12:37</var> CST Investigating - Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.

Is Volusion down?

Volusion status is UP

Lastest published events

Errors with Checkout using PPCP and Live Rates

Email Service Degredation

Maintenance Notification

Volusion Services, Components and Regions

Recent Volusion events

AMER - Maintenance Notification

Errors with Checkout using PPCP and Live Rates

Email Service Degredation

Maintenance Notification

Outage on Some Site Designer Stores

Maintenance Notification