Aug <var data-var='date'>26</var>, <var data-var='time'>12:30</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>12:25</var> EDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>26</var>, <var data-var='time'>12:24</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>26</var>, <var data-var='time'>12:16</var> EDT Investigating - We are currently investigating an issue impacting Bookshelf Online.

Service Disruption Impacting Bookshelf Online

Aug <var data-var='date'>25</var>, <var data-var='time'>14:40</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>14:27</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>25</var>, <var data-var='time'>14:05</var> EDT Investigating - We are currently investigating an issue impacting Bookshelf Online.

Aug <var data-var='date'>20</var>, <var data-var='time'>10:57</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>10:50</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>20</var>, <var data-var='time'>10:26</var> EDT Investigating - We are currently investigating this issue.

Some Users may be having problems logging into their Bookshelf Accounts

Aug <var data-var='date'> 5</var>, <var data-var='time'>12:38</var> EDT Resolved - All systems operational. Aug <var data-var='date'> 4</var>, <var data-var='time'>18:29</var> EDT Identified - Section history tracking will be temporarily unavailable for ~24 hours. Collect remains fully functional.

Collect Session History Tracking

Aug <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> EDT Resolved - A networking issue caused an outage of Bookshelf Online from approximately 9:05 to 9:15 AM ET. Service has been fully restored.

Bookshelf Online Service Disruption

Jul <var data-var='date'>20</var>, <var data-var='time'>19:31</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>17:12</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>20</var>, <var data-var='time'>16:28</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>20</var>, <var data-var='time'>16:16</var> EDT Investigating - We are currently experiencing a service degradation. We are investigation.

Service Degradation

Jul <var data-var='date'> 7</var>, <var data-var='time'>19:20</var> EDT Resolved - The incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>19:15</var> EDT Identified - The issue has been identified, and a fix is currently being implemented. Jul <var data-var='date'> 7</var>, <var data-var='time'>18:41</var> EDT Investigating - TextbookX is currently experiencing intermittent issues. The team is investigating.

TextbookX Intermittent Issues

Jun <var data-var='date'>26</var>, <var data-var='time'>06:11</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>05:59</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>05:12</var> EDT Investigating - We are currently experiencing a service degradation. We are investigation.

The VitalSource Store and Sampling platform is currently down. We are investigating.

Jun <var data-var='date'>22</var>, <var data-var='time'>15:24</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>15:09</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>14:50</var> EDT Identified - The issue has been identified and a fix is being implemented.

Verba Collect is experiencing issues.

May <var data-var='date'> 6</var>, <var data-var='time'>10:04</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>12:02</var> EDT Monitoring - Instructure has confirmed a security Incident on their systems. Although VitalSource has not been impacted, we are monitoring our integrations with them closely and assisting Instructure where feasible. For more information, go to: https://status.instructure.com.

Instructure Security Incident

Mar <var data-var='date'>27</var>, <var data-var='time'>21:19</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>21:12</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>27</var>, <var data-var='time'>20:55</var> EDT Investigating - We are currently investigating this issue.

store and ecommmerce platform is having issues

Mar <var data-var='date'>12</var>, <var data-var='time'>08:42</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>08:49</var> EDT Identified - We are aware of an issue affecting the MBS/Verba integration that may impact course material shopping for students at MBS-connected institutions. Additionally, students with recent enrollment changes (new enrollments or newly added sections) may experience access delays. Students with existing enrollments are unaffected. This issue originates with MBS and is currently under investigation by their team. VitalSource systems are fully operational. We are in direct contact with MBS and are actively monitoring. We will provide updates as the situation develops.

Third-Party Integration Disruption – MBS

Jan <var data-var='date'>26</var>, <var data-var='time'>22:14</var> EST Resolved - This incident has been resolved. A failure in one of our underlying services caused this disruption, but we have successfully restored service. Jan <var data-var='date'>26</var>, <var data-var='time'>21:55</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>26</var>, <var data-var='time'>21:53</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>26</var>, <var data-var='time'>21:29</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>26</var>, <var data-var='time'>21:22</var> EST Investigating - We are investigating an issue affecting checkout on our store platform.

Service Disruption

Dec <var data-var='date'> 5</var>, <var data-var='time'>04:21</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>04:15</var> EST Monitoring - We're seeing our services come back online. Cloudflare has confirmed that they have put a fix in place. We are monitoring as our service is restored. Dec <var data-var='date'> 5</var>, <var data-var='time'>04:13</var> EST Identified - We have confirmed that this is an issue with one of our service providers. Dec <var data-var='date'> 5</var>, <var data-var='time'>04:09</var> EST Investigating - We are investigating an issue impacting multiple applications across our systems. The issue appears to be with one of our providers Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Nov <var data-var='date'>18</var>, <var data-var='time'>13:33</var> EST Resolved - Cloudflare has reported that its services are currently operating normally. They are no longer observing elevated errors or latency across the Cloudflare network. Nov <var data-var='date'>18</var>, <var data-var='time'>09:53</var> EST Monitoring - We are currently experiencing intermittent availability issues across VitalSource services due to an ongoing incident with our upstream provider, Cloudflare. While Cloudflare updates indicate a fix has been implemented, we are continuing to observe impact on our platforms. We are actively monitoring the situation and Cloudflare's official status updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Cloudflare Service Disruption Impacting VitalSource Services

Nov <var data-var='date'> 4</var>, <var data-var='time'>17:57</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>17:52</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>17:21</var> EST Update - We are continuing to investigate this issue. Nov <var data-var='date'> 4</var>, <var data-var='time'>16:57</var> EST Investigating - We are investigating an issue impacting multiple applications.

Sep <var data-var='date'>23</var>, <var data-var='time'>19:39</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>18:50</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>18:15</var> EDT Investigating - We are currently investigating this issue.

Service Disruption Impacting Explore

Sep <var data-var='date'> 4</var>, <var data-var='time'>09:12</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>08:09</var> EDT Monitoring - Bookshelf is back online, and we are monitoring its impact. Sep <var data-var='date'> 4</var>, <var data-var='time'>07:45</var> EDT Investigating - We are investigating an issue impacting Bookshelf Online.

Aug <var data-var='date'>25</var>, <var data-var='time'>17:09</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>17:05</var> EDT Identified - We are continuing to work on a fix for this issue. Aug <var data-var='date'>25</var>, <var data-var='time'>15:09</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>25</var>, <var data-var='time'>14:44</var> EDT Update - We have been experiencing an intermittent service degradation affecting VitalSource systems. A subset of users and API integrations may encounter slow performance or error messages, while others remain unaffected. Our engineering teams are actively investigating and working on remediation. We will provide the next update as soon as more information is available. Aug <var data-var='date'>25</var>, <var data-var='time'>14:23</var> EDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>25</var>, <var data-var='time'>13:59</var> EDT Update - We are continuing to work on this issue. The Manage Platform UI is offline for maintenance. Aug <var data-var='date'>25</var>, <var data-var='time'>12:00</var> EDT Identified - We have made some changes that have improved our performance and are monitoring closely for any other issues. Aug <var data-var='date'>25</var>, <var data-var='time'>10:45</var> EDT Investigating - We are currently investigating this issue.

We are experiencing degraded performance across our systems

Aug <var data-var='date'>19</var>, <var data-var='time'>12:00</var> EDT Resolved - Between 11:15 and 11:50 am ET on August 19, our Launch service experienced degraded performance due to excessive database load from background job activity, which our teams quickly identified and resolved by isolating the problematic processes.

Launch Performance Issues

Aug <var data-var='date'>18</var>, <var data-var='time'>17:01</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>16:12</var> EDT Investigating - We are currently investigating this issue.

Slowness and intermitent issues in our ecosystem

Jul <var data-var='date'>18</var>, <var data-var='time'>12:20</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>12:04</var> EDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>18</var>, <var data-var='time'>12:02</var> EDT Monitoring - It appears Google Cloud has stablilized issues, we have recovered, we are monitoring for any lingering issues. Jul <var data-var='date'>18</var>, <var data-var='time'>11:19</var> EDT Investigating - We are investigating this issue, early indicators are that this is related to broad Google Cloud Issues

Issues accross our Ecosystem

Jul <var data-var='date'>12</var>, <var data-var='time'>17:14</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>12</var>, <var data-var='time'>17:01</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>12</var>, <var data-var='time'>16:30</var> EDT Investigating - We are currently investigating this issue.

Launch is offline - we are investigating

Jun <var data-var='date'>12</var>, <var data-var='time'>18:37</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>17:50</var> EDT Monitoring - Analyze has recovered. We are monitoring. Jun <var data-var='date'>12</var>, <var data-var='time'>16:12</var> EDT Identified - The VitalSource Analyze applications are unavailable due to ongoing major disruptions from our upstream cloud providers.

VitalSource Analyze Down

Jun <var data-var='date'>12</var>, <var data-var='time'>15:11</var> EDT Resolved - All systems are now operational. Today's outage was caused by major disruptions from our upstream cloud providers, which have since been resolved. We are monitoring our services closely to ensure stability. Jun <var data-var='date'>12</var>, <var data-var='time'>14:59</var> EDT Monitoring - Our systems have started recovering. We will continue to monitor. Jun <var data-var='date'>12</var>, <var data-var='time'>14:39</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>14:15</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>14:13</var> EDT Update - The disruption appears to be related to widespread issues with Google Cloud Provider. Jun <var data-var='date'>12</var>, <var data-var='time'>14:03</var> EDT Investigating - We are currently investigating an issue impacting multiple systems.

Is VitalSource down?

VitalSource status is UP

Lastest published events

Service Disruption Impacting Bookshelf Online

Service Disruption Impacting Bookshelf Online

Some Users may be having problems logging into their Bookshelf Accounts

VitalSource Services, Components and Regions

Recent VitalSource events

Service Disruption Impacting Bookshelf Online

Service Disruption Impacting Bookshelf Online

Some Users may be having problems logging into their Bookshelf Accounts

Collect Session History Tracking

Bookshelf Online Service Disruption

Service Degradation