Oct <var data-var='date'> 5</var>, <var data-var='time'>22:30</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 5</var>, <var data-var='time'>12:27</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. We expect minimal effects on our end users.

Database Upgrades

Sep <var data-var='date'>29</var>, <var data-var='time'>08:07</var> UTC Resolved - The incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>15:02</var> UTC Monitoring - We identified the issue and deployed a fix. The Appointment Schedule should now be working as expected again. We’ll continue to monitor the situation closely to make sure the issue does not occur again. Sep <var data-var='date'>28</var>, <var data-var='time'>13:40</var> UTC Investigating - We’re currently experiencing an outage in the Appointment Schedule. Our team is investigating the issue and working to restore normal performance as soon as possible.

Appointment Schedule Performance

Sep <var data-var='date'>18</var>, <var data-var='time'>21:35</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>21:31</var> UTC Monitoring - A database lock prevented any other operation from completing. The lock has been released and we are now monitoring. All components are back to normal operation. Sep <var data-var='date'>18</var>, <var data-var='time'>21:22</var> UTC Investigating - We are currently investigating a spike in web and api request errors.

Error spikes on web and api requests

Aug <var data-var='date'>22</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>22</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>09:24</var> UTC Scheduled - We will be undergoing scheduled maintenance to our main database instance during this time.

Database updates

Jul <var data-var='date'>25</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>12:39</var> UTC Scheduled - We will be undergoing scheduled maintenance to our main database instance during this time.

Jul <var data-var='date'> 1</var>, <var data-var='time'>17:53</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>07:39</var> UTC Investigating - We're currently investigating an issue that is preventing customers from downloading SEPA files. We expect to identify the reason and issue a fix as soon as possible. Apologies for the inconvenience that this is bringing.

SEPA file generation

Jun <var data-var='date'>10</var>, <var data-var='time'>16:00</var> UTC Resolved - The Android connectivity issue has been resolved, and affected apps are operational again. The issue was caused by an external change affecting Android applications. Service has since been restored, and users should now be able to log in, sync data, access schedules, and use app functionality normally. As an additional preventative measure, we will continue rolling out updated app versions across all Android apps and Custom Mobile Apps (CMAs) to reduce the risk of similar issues occurring in the future. If you are still experiencing issues, please contact our support team at support@virtuagym.com. We sincerely apologize for the inconvenience and thank you for your patience throughout this incident. Jun <var data-var='date'>10</var>, <var data-var='time'>15:10</var> UTC Update - Rollout of the updated Android app versions is progressing as planned. Additional apps are continuing to become available through the Google Play Store. Affected users will need to update their app once the updated version becomes available. We will continue to provide updates as the rollout progresses. Jun <var data-var='date'>10</var>, <var data-var='time'>11:19</var> UTC Update - Updated versions of the Food and Coach Android apps are now available, and users who install the latest version can use the apps normally again. A number of Custom Mobile Apps (CMA) have also been updated and are operational. To restore functionality, affected users must update their app to the latest version available in the Google Play Store. The rollout for the remaining Android apps and CMA versions is still in progress. Jun <var data-var='date'>10</var>, <var data-var='time'>08:26</var> UTC Identified - Our team has identified the cause and released a fix, which is currently being rolled out through updated app versions. For our standard Android apps (Fitness, Food, Coach, and Touch), the update is currently being made available to users. Custom Mobile Apps (CMA) are also affected. The rollout of updated CMA versions is currently in progress and remains our highest priority. We will continue to provide updates on this page as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience while we work to fully resolve this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>08:25</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>08:23</var> UTC Investigating - We are currently experiencing an issue affecting all Android applications, including Fitness, Food, Coach, Touch, and Custom Mobile Apps (CMA). Due to a connectivity problem, users may be unable to log in, sync data, view schedules, or access other app features and services.

Android apps – Connectivity Issues

May <var data-var='date'>21</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>09:56</var> UTC Scheduled - We will be undergoing scheduled maintenance to our main database instance during this time.

Apr <var data-var='date'> 4</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>15:31</var> UTC Scheduled - We will be undergoing scheduled maintenance to our main database instance during this time.

Mar <var data-var='date'>16</var>, <var data-var='time'>17:30</var> UTC Resolved - Our activity-instances database experienced connection exhaustion during peak traffic, causing errors on mobile API endpoints (food, activity, plans) and Fitbit sync. Idle connections accumulated beyond the server's limit, leading to rejected requests and degraded performance. The issue has been resolved by adjusting connection timeout and limit parameters. All services are operating normally.

Activity-Instances Database Connection Exhaustion

Feb <var data-var='date'> 5</var>, <var data-var='time'>20:48</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>17:58</var> UTC Update - Performance levels have now stabilised but we keep on monitoring in the following hours to act if necessary. Feb <var data-var='date'> 5</var>, <var data-var='time'>16:20</var> UTC Monitoring - As a result of a payment provider outage, a large number of requests were sent to our payment webhook endpoint, which led to increased database load. We have reduced the number of workers processing these requests to prevent further overload and stabilize the system. Feb <var data-var='date'> 5</var>, <var data-var='time'>16:03</var> UTC Investigating - We identified an issue affecting payment processing, primarily related to Mollie payments which has increased system load following a third party outage. We are currently investigating.

Intermittent Database Load Issues

Feb <var data-var='date'> 5</var>, <var data-var='time'>16:18</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>14:23</var> UTC Monitoring - We have deployed a fix for the issue and are actively monitoring the system to ensure stability. At this time, all services are operating as expected. Feb <var data-var='date'> 5</var>, <var data-var='time'>10:50</var> UTC Identified - We are investigating an issue where some iDEAL payments made via invoice payment links fail when clients are not logged in. The cause has been identified and a fix is currently being worked on.

Mollie - iDEAL Payments Failing via Invoice Payment Links

Dec <var data-var='date'>13</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>13</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>10</var>, <var data-var='time'>11:36</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. We expect minimal effects on our end users. We will provide an update once the maintenance is completed. Thank you for your understanding.

Scheduled Maintenance

Nov <var data-var='date'>18</var>, <var data-var='time'>16:00</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>09:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>08:30</var> UTC Investigating - We are currently investigating an issue with our database performance.

Database Performance Issues

Nov <var data-var='date'> 5</var>, <var data-var='time'>11:41</var> UTC Resolved - Following the scheduled maintenance to disable outdated TLS 1.0 and 1.1 protocols on November 5th at 09:00 UTC, a few reports were received indicating that certain Check-in Clients were unable to connect to the server. Investigation determined that these incidents were not caused by the TLS protocol update. The affected setups were running unsupported or misconfigured Check-in Client versions, which were unable to establish secure connections due to local configuration issues. The TLS deprecation has been verified to operate as intended, and no rollback is required. Next Steps: 	•	Monitoring continues to ensure system stability post-upgrade. 	•	Configuration inconsistencies identified during the investigation are being tracked internally for follow-up. Nov <var data-var='date'> 5</var>, <var data-var='time'>10:19</var> UTC Investigating - After the scheduled deprecation of outdated TLS 1.0 and 1.1 protocols to enhance platform security, some clients reported that their Check-in Clients could no longer connect, displaying the message “Server couldn’t be reached.” Initial investigation confirmed that affected clients were running outdated Check-in Client versions that do not support the new TLS configuration. While the Virtuagym Portal remains functional, the legacy Check-in applications (pre-1.4.8) are unable to establish connections under the updated standards. Engineering is currently verifying whether any configurations deviate from the tested setups. Customers experiencing connection issues are advised to engage with our hardware and integrations specialist through Customer Success. Further updates will be provided as the team completes troubleshooting and determines whether a rollback or fix is required.

Check-in Client Connection Issues Following TLS Protocol Update

Nov <var data-var='date'> 5</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 3</var>, <var data-var='time'>10:56</var> UTC Scheduled - We’re performing scheduled maintenance to strengthen platform security through infrastructure updates. We don’t expect any significant impact. We will provide an update once the maintenance is completed. Thank you for your understanding.

Security maintenance

Oct <var data-var='date'>21</var>, <var data-var='time'>07:44</var> UTC Resolved - The downstream provider has resolved their incident. Oct <var data-var='date'>20</var>, <var data-var='time'>15:35</var> UTC Update - We are continuing to monitor the widespread AWS outage (https://health.aws.amazon.com/health/status). At this time, all components of our platform remain fully operational and we have received no reports of degraded performance or connectivity issues. We will keep monitoring the situation closely and will provide further updates if anything changes. Oct <var data-var='date'>20</var>, <var data-var='time'>09:55</var> UTC Monitoring - We are monitoring a widespread AWS outage (https://health.aws.amazon.com/health/status) that may impact parts of our platform. At this time, we have not observed any platform degradation, but we are actively assessing our systems and will update if any impact occurs.

Monitoring AWS Outage Impact

Jul <var data-var='date'>18</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>14:15</var> UTC Scheduled - Appointment Schedule Maintenance We will perform maintenance on the appointment schedule server. We expect no impact on your current operations, and everything should continue to work as usual during this time. We will provide an update once the maintenance is completed.

Appointment Schedule Maintenance

Jul <var data-var='date'> 2</var>, <var data-var='time'>08:27</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>17:38</var> UTC Monitoring - We have found the cause and deployed a fix to production. We are now closely monitoring the system to make sure everything is working properly. Thank you for your patience. Jul <var data-var='date'> 1</var>, <var data-var='time'>16:48</var> UTC Investigating - We’re currently experiencing an issue where events in the appointment schedule are either not loading or loading very slowly. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We’ll share an update as soon as we have more information.

Apr <var data-var='date'> 1</var>, <var data-var='time'>06:53</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>18:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>22</var>, <var data-var='time'>22:30</var> UTC Identified - We are currently experiencing an email sending outage due to an issue with a downstream provider. Our team is actively working to restore email sending capabilities as quickly as possible.

Email sending stopped

Mar <var data-var='date'>19</var>, <var data-var='time'>11:07</var> UTC Resolved - The platform database load levels are stabilized for the last 12 hours. We sincerely apologize for any inconvenience this issue may have caused. Mar <var data-var='date'>18</var>, <var data-var='time'>11:05</var> UTC Monitoring - The performance is back to the expected levels. We'll continue monitoring the situation and will implement new measures if necessary while updating this page. Mar <var data-var='date'>18</var>, <var data-var='time'>10:04</var> UTC Investigating - Due to increased database load, we are currently experience some slowness of the app and web platform. The performance is improving for the last 30 minutes and will keep updating the status page as we move through the process.

Degraded performance due to high traffic

Mar <var data-var='date'>18</var>, <var data-var='time'>06:23</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>11:22</var> UTC Monitoring - A fix has been implemented and now the connection pooling to the Database is improved. We'll continue monitoring the situation and will implement new measures if necessary while updating this page. Mar <var data-var='date'>17</var>, <var data-var='time'>10:04</var> UTC Investigating - We're experiencing general Database Load issues due to high traffic that might impact general operations. We're looking into stabilizing these operations with the utmost urgency and will provide an update as soon as possible.

Mar <var data-var='date'>15</var>, <var data-var='time'>18:56</var> UTC Resolved - After extensive monitoring and some configuration changes as a result, the incident is now resolved. Mar <var data-var='date'>14</var>, <var data-var='time'>10:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>14</var>, <var data-var='time'>10:30</var> UTC Investigating - We are currently investigating an issue that prevents our replication system from operating correctly. This causes some partial degradation of services for our website.

Database replication delay

Mar <var data-var='date'>13</var>, <var data-var='time'>15:40</var> UTC Resolved - The replication is running as expected. Mar <var data-var='date'>13</var>, <var data-var='time'>10:14</var> UTC Monitoring - Replication has been restored. We are now monitoring the replication status for anomalies. Mar <var data-var='date'>13</var>, <var data-var='time'>09:58</var> UTC Identified - We have identified an issue with database replication. This may affect some features in our web application such as SEPA downloads. We have identified a solution and it is being implemented.

Mar <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>13</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>08:14</var> UTC Scheduled - We will be undergoing scheduled maintenance to our main database instance during this time.

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Lastest published events

Database Upgrades

Appointment Schedule Performance

Error spikes on web and api requests

Virtuagym Services, Components and Regions

Recent Virtuagym events

Database Upgrades

Appointment Schedule Performance

Error spikes on web and api requests

Database updates

Database updates

SEPA file generation