Apr <var data-var='date'> 4</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 2</var>, <var data-var='time'>15:31</var> UTC Scheduled - We will be undergoing scheduled maintenance to our main database instance during this time.

Database updates

Mar <var data-var='date'>16</var>, <var data-var='time'>17:30</var> UTC Resolved - Our activity-instances database experienced connection exhaustion during peak traffic, causing errors on mobile API endpoints (food, activity, plans) and Fitbit sync. Idle connections accumulated beyond the server's limit, leading to rejected requests and degraded performance. The issue has been resolved by adjusting connection timeout and limit parameters. All services are operating normally.

Activity-Instances Database Connection Exhaustion

Feb <var data-var='date'> 5</var>, <var data-var='time'>20:48</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 5</var>, <var data-var='time'>17:58</var> UTC Update - Performance levels have now stabilised but we keep on monitoring in the following hours to act if necessary.Feb <var data-var='date'> 5</var>, <var data-var='time'>16:20</var> UTC Monitoring - As a result of a payment provider outage, a large number of requests were sent to our payment webhook endpoint, which led to increased database load. We have reduced the number of workers processing these requests to prevent further overload and stabilize the system.Feb <var data-var='date'> 5</var>, <var data-var='time'>16:03</var> UTC Investigating - We identified an issue affecting payment processing, primarily related to Mollie payments which has increased system load following a third party outage. We are currently investigating.

Intermittent Database Load Issues

Feb <var data-var='date'> 5</var>, <var data-var='time'>16:18</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 5</var>, <var data-var='time'>14:23</var> UTC Monitoring - We have deployed a fix for the issue and are actively monitoring the system to ensure stability. At this time, all services are operating as expected.Feb <var data-var='date'> 5</var>, <var data-var='time'>10:50</var> UTC Identified - We are investigating an issue where some iDEAL payments made via invoice payment links fail when clients are not logged in. The cause has been identified and a fix is currently being worked on.

Mollie - iDEAL Payments Failing via Invoice Payment Links

Dec <var data-var='date'>13</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>13</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>10</var>, <var data-var='time'>11:36</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. We expect minimal effects on our end users. We will provide an update once the maintenance is completed. Thank you for your understanding.

Scheduled Maintenance

Nov <var data-var='date'>18</var>, <var data-var='time'>16:00</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>09:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>18</var>, <var data-var='time'>08:30</var> UTC Investigating - We are currently investigating an issue with our database performance.

Database Performance Issues

Nov <var data-var='date'> 5</var>, <var data-var='time'>11:41</var> UTC Resolved - Following the scheduled maintenance to disable outdated TLS 1.0 and 1.1 protocols on November 5th at 09:00 UTC, a few reports were received indicating that certain Check-in Clients were unable to connect to the server. Investigation determined that these incidents were not caused by the TLS protocol update. The affected setups were running unsupported or misconfigured Check-in Client versions, which were unable to establish secure connections due to local configuration issues. The TLS deprecation has been verified to operate as intended, and no rollback is required. Next Steps: 	•	Monitoring continues to ensure system stability post-upgrade. 	•	Configuration inconsistencies identified during the investigation are being tracked internally for follow-up.Nov <var data-var='date'> 5</var>, <var data-var='time'>10:19</var> UTC Investigating - After the scheduled deprecation of outdated TLS 1.0 and 1.1 protocols to enhance platform security, some clients reported that their Check-in Clients could no longer connect, displaying the message “Server couldn’t be reached.” Initial investigation confirmed that affected clients were running outdated Check-in Client versions that do not support the new TLS configuration. While the Virtuagym Portal remains functional, the legacy Check-in applications (pre-1.4.8) are unable to establish connections under the updated standards. Engineering is currently verifying whether any configurations deviate from the tested setups. Customers experiencing connection issues are advised to engage with our hardware and integrations specialist through Customer Success. Further updates will be provided as the team completes troubleshooting and determines whether a rollback or fix is required.

Check-in Client Connection Issues Following TLS Protocol Update

Nov <var data-var='date'> 5</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 3</var>, <var data-var='time'>10:56</var> UTC Scheduled - We’re performing scheduled maintenance to strengthen platform security through infrastructure updates. We don’t expect any significant impact. We will provide an update once the maintenance is completed. Thank you for your understanding.

Security maintenance

Oct <var data-var='date'>21</var>, <var data-var='time'>07:44</var> UTC Resolved - The downstream provider has resolved their incident.Oct <var data-var='date'>20</var>, <var data-var='time'>15:35</var> UTC Update - We are continuing to monitor the widespread AWS outage (https://health.aws.amazon.com/health/status). At this time, all components of our platform remain fully operational and we have received no reports of degraded performance or connectivity issues. We will keep monitoring the situation closely and will provide further updates if anything changes.Oct <var data-var='date'>20</var>, <var data-var='time'>09:55</var> UTC Monitoring - We are monitoring a widespread AWS outage (https://health.aws.amazon.com/health/status) that may impact parts of our platform. At this time, we have not observed any platform degradation, but we are actively assessing our systems and will update if any impact occurs.

Monitoring AWS Outage Impact

Jul <var data-var='date'>18</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>17</var>, <var data-var='time'>14:15</var> UTC Scheduled - Appointment Schedule Maintenance We will perform maintenance on the appointment schedule server. We expect no impact on your current operations, and everything should continue to work as usual during this time. We will provide an update once the maintenance is completed.

Appointment Schedule Maintenance

Jul <var data-var='date'> 2</var>, <var data-var='time'>08:27</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'> 1</var>, <var data-var='time'>17:38</var> UTC Monitoring - We have found the cause and deployed a fix to production. We are now closely monitoring the system to make sure everything is working properly. Thank you for your patience.Jul <var data-var='date'> 1</var>, <var data-var='time'>16:48</var> UTC Investigating - We’re currently experiencing an issue where events in the appointment schedule are either not loading or loading very slowly. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We’ll share an update as soon as we have more information.

Appointment Schedule Performance

Apr <var data-var='date'> 1</var>, <var data-var='time'>06:53</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>23</var>, <var data-var='time'>18:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>22</var>, <var data-var='time'>22:30</var> UTC Identified - We are currently experiencing an email sending outage due to an issue with a downstream provider. Our team is actively working to restore email sending capabilities as quickly as possible.

Email sending stopped

Mar <var data-var='date'>19</var>, <var data-var='time'>11:07</var> UTC Resolved - The platform database load levels are stabilized for the last 12 hours. We sincerely apologize for any inconvenience this issue may have caused.Mar <var data-var='date'>18</var>, <var data-var='time'>11:05</var> UTC Monitoring - The performance is back to the expected levels. We'll continue monitoring the situation and will implement new measures if necessary while updating this page.Mar <var data-var='date'>18</var>, <var data-var='time'>10:04</var> UTC Investigating - Due to increased database load, we are currently experience some slowness of the app and web platform. The performance is improving for the last 30 minutes and will keep updating the status page as we move through the process.

Degraded performance due to high traffic

Mar <var data-var='date'>18</var>, <var data-var='time'>06:23</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>11:22</var> UTC Monitoring - A fix has been implemented and now the connection pooling to the Database is improved. We'll continue monitoring the situation and will implement new measures if necessary while updating this page.Mar <var data-var='date'>17</var>, <var data-var='time'>10:04</var> UTC Investigating - We're experiencing general Database Load issues due to high traffic that might impact general operations. We're looking into stabilizing these operations with the utmost urgency and will provide an update as soon as possible.

Mar <var data-var='date'>15</var>, <var data-var='time'>18:56</var> UTC Resolved - After extensive monitoring and some configuration changes as a result, the incident is now resolved.Mar <var data-var='date'>14</var>, <var data-var='time'>10:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>14</var>, <var data-var='time'>10:30</var> UTC Investigating - We are currently investigating an issue that prevents our replication system from operating correctly. This causes some partial degradation of services for our website.

Database replication delay

Mar <var data-var='date'>13</var>, <var data-var='time'>15:40</var> UTC Resolved - The replication is running as expected.Mar <var data-var='date'>13</var>, <var data-var='time'>10:14</var> UTC Monitoring - Replication has been restored. We are now monitoring the replication status for anomalies.Mar <var data-var='date'>13</var>, <var data-var='time'>09:58</var> UTC Identified - We have identified an issue with database replication. This may affect some features in our web application such as SEPA downloads. We have identified a solution and it is being implemented.

Mar <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>13</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>08:14</var> UTC Scheduled - We will be undergoing scheduled maintenance to our main database instance during this time.

Feb <var data-var='date'>27</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>27</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>27</var>, <var data-var='time'>10:15</var> UTC Scheduled - We will be undergoing scheduled maintenance for the underlying infrastructure for some of the Authentication and Authorization features during this time.

Authentication System Upgrade

Feb <var data-var='date'>11</var>, <var data-var='time'>10:25</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 5</var>, <var data-var='time'>09:18</var> UTC Investigating - Due to a technical issue, credit handouts for a small number of clubs are currently experiencing delays. Our team is actively working to resolve this, and we expect normal operations to resume shortly. We apologize for any inconvenience and appreciate your understanding.

Credit Handout Delay

Jan <var data-var='date'>23</var>, <var data-var='time'>10:53</var> UTC Resolved - We've enabled back Virtuagym Pay Payments for every client using this solution and are now fully operational.Jan <var data-var='date'>23</var>, <var data-var='time'>09:08</var> UTC Update - Yesterday (22nd of January) we've re-enabled VirtuaGym Payments for the majority of our clients using it. In the next hours, every client will be enabled back as we've further validated the implemented solution. Again, we apologize for the inconvenience.Jan <var data-var='date'>21</var>, <var data-var='time'>11:45</var> UTC Monitoring - We have deployed a fix and are starting to re-enable Virtuagym Pay payments. Today, payments will be processed for all Virtuagym Pay clients with payments scheduled during the payment processing pause or for today. Tomorrow, Virtuagym Pay payment processing will be re-enabled for all. Thank you for your patience and understanding. Further updates will follow as needed.Jan <var data-var='date'>20</var>, <var data-var='time'>14:28</var> UTC Identified - The cause of the issue affecting Virtuagym Pay payments has been identified, and our team is actively working on implementing a fix. We are committed to resolving this as quickly as possible and will provide updates as soon as more information becomes available. Thank you for your patience and understandingJan <var data-var='date'>17</var>, <var data-var='time'>19:43</var> UTC Investigating - Due to a technical issue, Virtuagym Pay billing has been temporarily placed on hold as a precautionary measure. This issue affects only a small number of clients, and we are actively working to resolve it. Normal billing operations are expected to resume by Monday. We apologize for any inconvenience and appreciate your understanding.

Temporary Hold on Virtuagym Pay Billing

Jan <var data-var='date'>14</var>, <var data-var='time'>08:58</var> UTC Resolved - The measures we implemented have successfully stabilized database load levels. We sincerely apologize for any inconvenience this issue may have caused our clients.Jan <var data-var='date'>13</var>, <var data-var='time'>09:13</var> UTC Monitoring - A fix has been implemented and Database Load levels have stabilised. We'll continue monitoring the situation and will implement new measures if necessary while updating this page.Jan <var data-var='date'>10</var>, <var data-var='time'>09:37</var> UTC Investigating - We're experiencing general Database Load issues due to high traffic that might impact general operations. We're looking into stabilizing these operations with the utmost urgency and will provide an update as soon as possible.

Dec <var data-var='date'>23</var>, <var data-var='time'>14:27</var> UTC Resolved - We’ve just rolled out a fix that has also restored the remaining events. All events should now be displayed correctly based on accurate data. Thank you for your patience and understanding. If you experience any further issues, please don't hesitate to contact our support team.Dec <var data-var='date'>20</var>, <var data-var='time'>16:33</var> UTC Update - We have found a solution to restore the remaining 160 events. Our team is currently working on a fix, which will be deployed on Monday. Once completed, all events will be displayed correctly. We will provide a final update on Monday after the remaining events have been resolved.Dec <var data-var='date'>19</var>, <var data-var='time'>16:16</var> UTC Update - We have successfully deployed a fix that resolves the majority of the impacted events—over 4,000 events across 40 different portals. These events are now displayed as they originally were, based on the correct data. We still see 160 events that are not yet displaying correctly, and we are currently working on determining how to resolve these as well. We will provide an update tomorrow once we have more clarity on how to address the remaining events.Dec <var data-var='date'>19</var>, <var data-var='time'>11:51</var> UTC Update - We have developed a fix that will address the majority of the affected events. It is currently under review and testing. We will provide an update once the fix has been deployed.Dec <var data-var='date'>18</var>, <var data-var='time'>18:21</var> UTC Identified - We have identified the root cause of the issue and will continue working on a fix tomorrow morning. Resolving this is our top priority, and we are committed to addressing it as quickly as possible. Currently, 40 portals are affected, but no data has been lost. Once the fix is implemented, the events will be displayed as originally intended. Thank you for your patience as we work to resolve this matter.Dec <var data-var='date'>18</var>, <var data-var='time'>16:21</var> UTC Investigating - We are experiencing issues with the appointment schedule, where some events have changed in activity since today. The team is investigating the situation to determine the root cause.

Appointment Schedule issues

Dec <var data-var='date'>11</var>, <var data-var='time'>17:08</var> UTC Resolved - The issue affecting the manual execution of payments has been resolved.Dec <var data-var='date'>10</var>, <var data-var='time'>15:59</var> UTC Monitoring - The issue affecting the manual execution of payments has been addressed, and a fix has been deployed. We are currently monitoring the situation to ensure stability and performance.Dec <var data-var='date'>10</var>, <var data-var='time'>11:51</var> UTC Identified - We have identified an issue affecting the manual execution of invoices and payments for some customers. In these cases, payment requests are not successfully reaching the payment processing entity. Please note: Automated payment processes, including scheduled payment runs unaffected by this issue. Our team has identified the root cause and is actively working on a fix, which we anticipate deploying later today. Once resolved, affected customers will regain the ability to execute manual payments without issue. We apologize for any inconvenience this may cause and appreciate your understanding as we resolve the matter.

Manual Invoice/Payment Execution Issue

Oct <var data-var='date'>16</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>16</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>16</var>, <var data-var='time'>11:01</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. We expect minimal effects on our end users.

Database upgrades

Aug <var data-var='date'>29</var>, <var data-var='time'>11:37</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>29</var>, <var data-var='time'>09:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the result.Aug <var data-var='date'>28</var>, <var data-var='time'>15:53</var> UTC Identified - We've noticed some clients had issues with invoice creation due to a recent release. The reason has been identified and we are actively working on a fix

Is Virtuagym down?

Virtuagym status is UP

Lastest published events

Database updates

Activity-Instances Database Connection Exhaustion

Intermittent Database Load Issues

Virtuagym Services, Components and Regions

Recent Virtuagym events

Database updates

Activity-Instances Database Connection Exhaustion

Intermittent Database Load Issues

Mollie - iDEAL Payments Failing via Invoice Payment Links

Scheduled Maintenance

Database Performance Issues

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Is Virtuagym down?

Virtuagym status is UP

Lastest published events

Database updates

Activity-Instances Database Connection Exhaustion

Intermittent Database Load Issues

Virtuagym Services, Components and Regions

Recent Virtuagym events

Database updates

Activity-Instances Database Connection Exhaustion

Intermittent Database Load Issues

Mollie - iDEAL Payments Failing via Invoice Payment Links

Scheduled Maintenance

Database Performance Issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!