Sep <var data-var='date'>29</var>, <var data-var='time'>19:18</var> UTC Resolved - We've concluded monitoring - the issue is now considered resolved. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new Sep <var data-var='date'>29</var>, <var data-var='time'>15:25</var> UTC Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>29</var>, <var data-var='time'>15:24</var> UTC Monitoring - Yesterday afternoon (September 28th,) some users accessing Secure Reader experienced a loading page that did not progress to authentication options. Our team identified the issue and put a fix in place. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new

Secure Reader perpetual "loading" some users

Sep <var data-var='date'> 2</var>, <var data-var='time'>20:52</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>18:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 2</var>, <var data-var='time'>18:12</var> UTC Update - The service is now accessible, but users may still see issues uploading and decrypting. We are working to deploy an additonal patch. Sep <var data-var='date'> 2</var>, <var data-var='time'>17:18</var> UTC Identified - Virtru Collaborate is down. When users attempt to access the Workspaces page, it never fully loads. Our team has identified the root cause and is working to deploy a fix as soon as possible. Virtru Secure Share functionality is not impacted. We will provide another update as soon as we have one.

Virtru Collaborate is Down

Aug <var data-var='date'> 8</var>, <var data-var='time'>00:01</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>19:46</var> UTC Scheduled - Secure Reader: Authentication Update — August 7, 2026 at 8PM EST Virtru is releasing an update to Secure Reader authentication. There is no downtime, but some recipients may experience a login loop on their next access after the release. Why this happens: Browsers may have a cached copy of the old login page. Most browsers will refresh this automatically within a few hours. After this release, future Secure Reader updates will not carry this risk. If you hit a login loop: Clear your browser cache. Users who encounter the issue will also see an on-screen message with these instructions. Contact support@virtru.com with any questions.

Secure Reader: Authentication Update — August 7, 2026 at 8PM EST

Jul <var data-var='date'>29</var>, <var data-var='time'>14:01</var> UTC Resolved - After additional analysis, we have determined that this is a bug affecting a small subset of users and not a wide-spread incident. We are working on a fix that we plan to deploy in a regularly scheduled release in the near future. As a result, we are closing out this incident on the Status Page. In the meantime, affected users can follow these steps to resolve the issue: 1. Click their email address in the top right corner 2. Select "Sign out" 3. Complete reactivation If your users are still encountering issues after trying the steps above, please contact Virtru Customer Support (support.virtru.com). Jul <var data-var='date'>28</var>, <var data-var='time'>17:08</var> UTC Identified - We have identified the source of the issue and are actively working on a resolution. In the meantime, affected users should try the following: 1. Click their email address in the top right corner 2. Select "Sign out" 3. Complete reactivation If issues persist, users may need to clear their cache. We will continue to post updates here. Jul <var data-var='date'>28</var>, <var data-var='time'>11:22</var> UTC Update - Any impacted users should attempt to re-verify and should be able to access their secure message. If the issue persists, have the user clear their cache and start the verification process from scratch. We continue to investigate other potential fixes that can be deployed. Jul <var data-var='date'>27</var>, <var data-var='time'>22:12</var> UTC Update - We are continuing to investigate the issue. We are unable to reproduce the issue in our internal testing. Imapcted users should reach out to Virtru Customer Support (support.virtru.com) so we can work with them to collect logs. Jul <var data-var='date'>27</var>, <var data-var='time'>18:57</var> UTC Investigating - We have recieved reports of some Secure Reader users erroneously getting a message that states "You are not authorized to view this file." The issue only impacts some Secure Reader users. No other Virtru product or service is currently impacted. Our Engineering team is actively investigating the issue. We will provide another update as soon as we have one.

Secure Reader - some users can't access secure content

Jun <var data-var='date'>15</var>, <var data-var='time'>13:46</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>16:07</var> UTC Monitoring - A fix was just released in v5.7.11. It should automatically roll out to end users over the next few hours. To update manually: 1. Head to chrome://extensions/ in your browser 2. Toggle "Developer mode" on 3. Select "Update" We will continue to monitor. Jun <var data-var='date'>10</var>, <var data-var='time'>14:57</var> UTC Update - We are continuing to work on a fix for this issue. We will provide another update as soon as we have one. Jun <var data-var='date'> 9</var>, <var data-var='time'>17:11</var> UTC Identified - We have identified the root cause of the behavior and are working on a fix. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:39</var> UTC Investigating - We are currently investigating an issue where Virtru for Drive options are not appearing for some users.

Drive Outage

Apr <var data-var='date'> 3</var>, <var data-var='time'>13:56</var> UTC Resolved - The issue is resolved. Affected users should clear cache and try again. Apr <var data-var='date'> 2</var>, <var data-var='time'>21:33</var> UTC Monitoring - We released an update to fix the login looping issue and have received confirmations from a few customers. Affected users should clear cache and try again. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:22</var> UTC Update - We are continuing to work on a fix for the issue. Apr <var data-var='date'> 2</var>, <var data-var='time'>14:37</var> UTC Identified - We've recieved some reports of users being unable to login to the Virtru Control Center. Impacted users get stuck in a login loop and end up back on the login page even after successfully authenticating. The issue is only present when logging into the Control Center and is not impacting all users. If you are impacted, please clear your cache and try again. That has resolved the issue for some users. Our team is working to implement a fix. We will provide another update as soon as we have one.

Some users unable to login to Control Center

Mar <var data-var='date'>13</var>, <var data-var='time'>15:52</var> UTC Resolved - This issue has been resolved. We will post a root cause analysis in the next few days. Thanks for your patience while we worked to resolve this. Mar <var data-var='date'>12</var>, <var data-var='time'>21:50</var> UTC Update - We are continuing to work on getting a fix out as soon as possible. Impacted users should authenticate via one-time verification link or code. Mar <var data-var='date'>12</var>, <var data-var='time'>19:46</var> UTC Update - We are continuing to work on getting a fix out as soon as possible. Mar <var data-var='date'>12</var>, <var data-var='time'>16:40</var> UTC Identified - The issue has been identified and a fix is being implemented. We will provide another update as soon as possible. Mar <var data-var='date'>12</var>, <var data-var='time'>13:36</var> UTC Update - We are continuing to investigate the issue. Mar <var data-var='date'>12</var>, <var data-var='time'>12:11</var> UTC Investigating - Outlook and Hotmail users are unable to authenticate in Secure Reader and Secure Share. Google and O365 activation flows are working as expected. The issue appears to be isolated to Outlook related authentication flows in Secure Reader and Secure Share. We are actively investigating the issue and will provide another update as soon as possible. Impacted users should attempt to authenticate via a different method, such as a one-time verification link or code.

Outlook and Hotmail users unable to authenticate in Secure Reader and Secure Share

Feb <var data-var='date'>24</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>19:25</var> UTC Scheduled - Virtru is scheduling a maintenance window for backend services. Changes should be complete within 15 minutes with no downtime expected.

Virtru backend maintenance

Feb <var data-var='date'> 5</var>, <var data-var='time'>18:07</var> UTC Resolved - Deliverability is back to normal levels. If users/recipients do not receive their verification emails we encourage them to still check quarantine, spam, etc.: https://support.virtru.com/hc/en-us/articles/360000459634-Not-receiving-verification-email If the message cannot be found, they should contact Support at https://support.virtru.com/hc/en-us Feb <var data-var='date'> 3</var>, <var data-var='time'>23:02</var> UTC Update - We continue to monitor deliverability. If users/recipients are still impacted, they should still follow these troubleshooting steps to release emails that may have landed in quarantine: https://support.virtru.com/hc/en-us/articles/38053263613079-Incident-Verification-Deliverability-Issues-Microsoft-Orgs Feb <var data-var='date'> 3</var>, <var data-var='time'>18:14</var> UTC Monitoring - Deliverability has improved and looks to have resolved. We are monitoring. Impacted users/recipients should still follow these troubleshooting steps to release emails that may have landed in quarantine: https://support.virtru.com/hc/en-us/articles/38053263613079-Incident-Verification-Deliverability-Issues-Microsoft-Orgs Feb <var data-var='date'> 2</var>, <var data-var='time'>22:48</var> UTC Update - We are still working with Microsoft for guidance and full resolution of the issue. Impacted users/recipients should follow these troubleshooting steps to release the emails from quarantine and gain access to their secure content: https://support.virtru.com/hc/en-us/articles/38053263613079-Incident-Verification-Deliverability-Issues-Microsoft-Orgs Jan <var data-var='date'>30</var>, <var data-var='time'>23:07</var> UTC Update - We continue to reach out to and pressure Microsoft to provide more guidance or resolve the issue. Any impacted users or recipients can follow these troubleshooting steps to release the emails from quarantine and gain access: https://support.virtru.com/hc/en-us/articles/38053263613079-Incident-Verification-Deliverability-Issues-Microsoft-Orgs Jan <var data-var='date'>30</var>, <var data-var='time'>18:24</var> UTC Update - We continue to pressure Microsoft to provide more guidance or resolve the issue. Any impacted users or recipients can follow these troubleshooting steps to release the emails from quarantine and gain access: https://support.virtru.com/hc/en-us/articles/38053263613079-Incident-Verification-Deliverability-Issues-Microsoft-Orgs Jan <var data-var='date'>30</var>, <var data-var='time'>15:00</var> UTC Identified - We are still getting reports of verification emails not delivering. We've re-escalated the issue to Microsoft. We will provide another update as soon as we have one. Jan <var data-var='date'>30</var>, <var data-var='time'>13:49</var> UTC Monitoring - Microsoft has made updates to their system that should improve deliverability for Virtru.com emails. We will continue monitoring the situation and provide further updates once we have more data on email performance. Jan <var data-var='date'>29</var>, <var data-var='time'>22:06</var> UTC Update - We are continuing to investigate the issue and work to engage Microsoft. There is evidence the issue is wider spread than just Virtru, and that it is impacting other Email Service Providers. We will provide another update first thing in the morning (EST) unless we have a material update sooner. Jan <var data-var='date'>29</var>, <var data-var='time'>19:10</var> UTC Update - We continue to work on a solution to the issue. We'd also like to take a moment to share additional details about the issue. As we previously mentioned, the issue seems to stem from recent changes Microsoft made to their spam filters. This has caused an increase in false positive spam identification for some of our automated emails (especially verification emails). We have been attacking this issue from multiple angles. This includes: 1. We confirmed that our emails follow best practices and double-checked our sender scores. SPF and DKIM have been confirmed to be correct. And, our sender score for this IP is at 99. 2. We are investigating updates we can make to resolve/prevent this. However, without more guidance from Microsoft on "why" the emails are being flagged, it is difficult to validate potential solutions. 3. We've escalated the issue to Microsoft Customer Support and ask that they remove these emails from their spam filter. If your organization leverages Microsoft, we recommend you take the following actions: 1. Have your IT admins check their quarantines. If anything is found, release the email and “Submit the message to Microsoft to improve detection.” 2. Open a ticket with Microsoft Support and let them know this issue is impacting you and your recipients. You can reference the ticket we have open with them (7096755679) and ask that they prioritize that ticket. Thanks for your patience and understanding as we work through this frustrating issue. Jan <var data-var='date'>29</var>, <var data-var='time'>13:59</var> UTC Update - We continue to work with Microsoft to address the issue. In the meantime, we also encourage IT admins to check their quarantines. If anything is found, release the email and “Submit the message to Microsoft to improve detection.” Jan <var data-var='date'>28</var>, <var data-var='time'>21:02</var> UTC Identified - Based on our investigation, we identified that the delivery issues stem from updates to Microsoft’s spam filters. Recent changes have caused an increase in false positive spam identification for some of our automated messages, like Secure Reader verifications. We have filed a ticket with Microsoft to resolve this issue. In the meantime, we also encourage IT admins to check their quarantines. If anything is found, release the email and “Submit the message to Microsoft to improve detection.” Jan <var data-var='date'>28</var>, <var data-var='time'>18:25</var> UTC Investigating - Some users and recipients have reported Virtru verification emails are not being received. Virtru is sending these emails, and we are getting delivery receipts, but we're investigating why some verification emails are being delayed before final delivery to the recipient.

Final delivery of verification emails delayed for some users and recipients

Jan <var data-var='date'>23</var>, <var data-var='time'>14:29</var> UTC Resolved - Microsoft has resolved their issue, and emails are delivering as expected. Jan <var data-var='date'>23</var>, <var data-var='time'>01:10</var> UTC Monitoring - We are continuing to monitor Microsoft's status (https://status.cloud.microsoft/) and will update when proper delivery resumes. Jan <var data-var='date'>22</var>, <var data-var='time'>21:24</var> UTC Investigating - At around 2:10pm ET, we started seeing an increase in bounces for automated emails (verification emails, activation emails, Secure Share emails). These seem to be tied to an active Microsoft incident (https://status.cloud.microsoft/). Virtru is fully up and available, but Microsoft users and recipients might have issues tied to the incident. We are closely monitoring the situation and will provide updates here.

Automated Email Delivery Issues to Microsoft Accounts

Dec <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 4</var>, <var data-var='time'>16:41</var> UTC Scheduled - Virtru is scheduling maintenance for the service that powers our Zendesk and Salesforce integrations. For a period of less than 5 minutes, we expect minor service disruption where new secure replies within Zendesk and Salesforce support tickets may not be correctly associated with their support tickets until maintenance is complete.

Virtru's Zendesk and Salesforce integration maintenance

Nov <var data-var='date'>21</var>, <var data-var='time'>22:19</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>21</var>, <var data-var='time'>21:22</var> UTC Update - All services, including Virtru-Hosted Gateway, have been restored. We continue to monitor. Nov <var data-var='date'>21</var>, <var data-var='time'>21:10</var> UTC Monitoring - All services have been restored. Some Gateway emails may experience slight delays. We are currently monitoring. Nov <var data-var='date'>21</var>, <var data-var='time'>20:54</var> UTC Identified - The issue has been identified. Most services have been restored except for the Virtru-Hosted Gateway. We are monitoring those services and working on a fix for the Gateway. Nov <var data-var='date'>21</var>, <var data-var='time'>20:33</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'>21</var>, <var data-var='time'>20:26</var> UTC Investigating - We are currently investigating an issue affecting all core services.

System Outage

Nov <var data-var='date'>20</var>, <var data-var='time'>19:08</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>18:33</var> UTC Monitoring - A fix has been released in v1.34.3. We continue to monitor the situation to ensure the issue is fully resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>18:01</var> UTC Identified - We've received reports of Secure Replies sent by the O365 add-in not displaying fully. Our team has identified the issue and is actively working to patch it. No other Virtru products are impacted. We will provide another update as soon as we have one.

O365 Secure Reply Issue

Oct <var data-var='date'>29</var>, <var data-var='time'>20:41</var> UTC Resolved - The incident has been resolved. If you continue to experience issues, please contact Support. Oct <var data-var='date'>29</var>, <var data-var='time'>19:31</var> UTC Monitoring - According to Microsoft, services are beginning to return to normal. Real time updates from Microsoft can be found here: https://azure.status.microsoft/en-gb/status Oct <var data-var='date'>29</var>, <var data-var='time'>17:59</var> UTC Update - We continue to monitor the Microsoft outage. More information can be found here: https://azure.status.microsoft/en-gb/status Oct <var data-var='date'>29</var>, <var data-var='time'>16:50</var> UTC Identified - Microsoft is experiencing an outage that is impacting Outlook OWA (and possibly Desktop). Users are reporting intermittent issues accessing OWA. The outage seems to also prevent all Add-ins (including Virtru) from loading. As a result of this upstream issue with Microsoft, users may be unable to access Virtru in Outlook. No other Virtru products are impacted at this time. We are closely monitoring the situation.

O365 Add-in: Upstream Microsoft 365 Outage

Oct <var data-var='date'>20</var>, <var data-var='time'>18:48</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>13:05</var> UTC Update - All services appear to have returned to normal. We will continue to monitor the situation to ensure this is fully resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>10:16</var> UTC Monitoring - There was a large AWS outage earlier this morning. Most Virtru services remained active during the outage, but we did notice slightly higher error rates across some services, such as searching users in the Control Center. AWS has deployed patches and seems to be coming back online. We continue to closely monitor the situation. If you experienced issues with Virtru earlier today, please try again. If you continue to experience issues, please contact Virtru Customer Support.

AWS Outage

Oct <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> UTC Resolved - Between 1:00pm and 3:30pm ET, our Hosted Gateway was seeing delays on a subset of messages. Most emails were delivered successfully, but a small number did bounce. The issue has since been resolved, and users can retry delivery on any bounced messages.

Temporary Hosted Gateway Degradation

Sep <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 5</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>18:39</var> UTC Scheduled - On Friday afternoon (September 5th), we will add an IP address back to the list of IPs we use for Hosted Gateway email traffic. This update will require NO downtime at all. However, it might temporarily impact yahoo.com recipients. The IP address that is being added was temporarily removed due to performance issues with yahoo.com addresses. We are adding it back to the rotation now that the issue is resolved. We will closely monitor performance post-release. This issue only impacts the Virtru Hosted Hateway. Customer Hosted Gateways and all other products are NOT impacted. We don't expect this change to have any material customer impact, but we always want to be transparent about our updates.

Virtru Hosted Gateway IP Address Update

Aug <var data-var='date'>26</var>, <var data-var='time'>02:35</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>01:21</var> UTC Monitoring - The fix has been published and Google email accounts are able to activate. Aug <var data-var='date'>25</var>, <var data-var='time'>21:16</var> UTC Update - We've deployed a potential fix and are awaiting Google approval. We are doing everything we can to get the approval expedited. We will provide another update by tomorrow morning (Tuesday, August 26th) unless we have one sooner. Aug <var data-var='date'>25</var>, <var data-var='time'>17:57</var> UTC Update - We are continuing to work on a fix for this issue. We will provide another update as soon as we have one. Aug <var data-var='date'>25</var>, <var data-var='time'>15:41</var> UTC Identified - We've received reports of users unable to activate Google email accounts in the Virtru for iOS app. We are actively working to resolve this issue and will provide another update as soon as possible. No other products or types of accounts are impacted at this time.

Issues activating Google Accounts on Virtru iOS

Jun <var data-var='date'>26</var>, <var data-var='time'>14:34</var> UTC Resolved - The issue has been resolved. All systems have returned to normal and are performing as expected. If you continue to experience issues, please open a ticket at support.virtru.com Jun <var data-var='date'>26</var>, <var data-var='time'>13:20</var> UTC Monitoring - We deployed several changes last night to help prevent or side-step issues with Barracuda. Performance seems to have improved, but we continue to closely monitor the situation. Jun <var data-var='date'>25</var>, <var data-var='time'>22:31</var> UTC Update - We are continuing to investigate the issue and explore alternate solutions while waiting to hear back from Barracuda. We'll provide another update in the morning (EST) at the latest. Jun <var data-var='date'>25</var>, <var data-var='time'>18:39</var> UTC Update - We are continuing to investigate the issue while we wait to hear back from Barracuda. Jun <var data-var='date'>25</var>, <var data-var='time'>16:24</var> UTC Identified - We’ve received reports of some system-generated emails from Virtru.com not being delivered. Most traffic is going through successfully, but it appears Barracuda is rejecting some of these messages. We’ve reached out to Barracuda to get this resolved as quickly as possible. If you are a Barracuda customer, we also recommend opening a ticket with them: https://www.barracuda.com/support/contact This issue primarily impacts email activation/verification for client-side Virtru products (Gmail Extension, Secure Reader, Outlook Add-in & Control Center) as well as Secure Share emails. We’ll continue to provide updates as we have them.

Some system generated emails are not being delivered

Jun <var data-var='date'>13</var>, <var data-var='time'>01:31</var> UTC Resolved - The issue is resolved. Virtru systems have experienced no further issues, and all relevant GCP services are operational. Jun <var data-var='date'>12</var>, <var data-var='time'>20:43</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>12</var>, <var data-var='time'>20:42</var> UTC Monitoring - Systems are recovering, and content is processing. We will continue to monitor the situation. Jun <var data-var='date'>12</var>, <var data-var='time'>18:57</var> UTC Update - We've observed degraded performance on the following products: - Virtru Hosted Gateway - Audit - Secure Share (History page) - Control Center (My Data and Org Data Pages) - "Sign in with Google" when authenticating into Virtru products Google has formally acknowledged the incident and is posting updates here: https://status.cloud.google.com/ We will continue to provide updates as soon as we have them. Jun <var data-var='date'>12</var>, <var data-var='time'>18:32</var> UTC Identified - Google Cloud (GCP) appears to be experiencing a major outage upstream of Virtru. Virtru leverages GCP for various services and functionality. We are currently assessing the impact to Virtru services and will provide another update as soon as we have one.

GCP Outage

Jun <var data-var='date'> 1</var>, <var data-var='time'>18:29</var> UTC Resolved - The issue is resolved and emails are flowing as expected. Please note: not all queued messages were able to process successfully. We are working to send out bounce notifications to all emails that were not successfully processed. Jun <var data-var='date'> 1</var>, <var data-var='time'>16:51</var> UTC Monitoring - We have fixed the issue, the message queue has started to resolve, we expect some delays while it empties before getting back to a fully operational state. We will update once we are at that point. May <var data-var='date'>31</var>, <var data-var='time'>20:09</var> UTC Identified - Please note: Emails are still not being delivered and are being held in a message queue. We're working to resolve this. We will continue to update as things progress. May <var data-var='date'>31</var>, <var data-var='time'>10:37</var> UTC Investigating - We are investigating and will update ASAP.

Hosted Gateway Messages not being delivered currently

May <var data-var='date'>28</var>, <var data-var='time'>20:37</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>19:41</var> UTC Monitoring - A fix has been implemented. We are continuing to monitor our systems to ensure all performance returns to normal. May <var data-var='date'>28</var>, <var data-var='time'>19:15</var> UTC Identified - We're also seeing sporadic errors when decrypting Secure Share files. We are actively working to resolve the issue May <var data-var='date'>28</var>, <var data-var='time'>18:48</var> UTC Investigating - We've observed an uptick in errors when uploading files in Secure Share. The issue does not appear to be impacting all users and files, but we are actively investigating. No other products or services are impacted. We'll provide another update as soon as we have one.

Secure Share File Upload Issues

Apr <var data-var='date'>24</var>, <var data-var='time'>13:21</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>22:43</var> UTC Update - Everything is operational, but we are continuing to monitor the situation. Apr <var data-var='date'>23</var>, <var data-var='time'>22:10</var> UTC Monitoring - Mail sending is improving. We are closely monitoring the situation and working to ensure all systems return to normal. Apr <var data-var='date'>23</var>, <var data-var='time'>21:56</var> UTC Identified - We have received reports of system generated emails not delivering. This issue impacts most system generated emails (sent from virtru.com), including: - Verification emails - Activation Emails - Secure Share Emails The issue does NOT impact delivery of emails sent by Virtru customers via the Gmail Chrome Extension, Outlook Extension and Add-in, or Virtru Gateways. The issue is tied to an outage at SendGrid (https://status.sendgrid.com/). We are monitoring the situation closely and actively investigating alternatives. We'll provide another update as soon as we have one.

System generated emails not sending

Apr <var data-var='date'>23</var>, <var data-var='time'>16:55</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>15:59</var> UTC Monitoring - A fix has been implemented. We are monitoring the situation to ensure the issue is fully resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>15:30</var> UTC Identified - We have identified an issue in Secure Share where users are getting a blank page on login/logout. This issue is only affecting customers who have both a custom subdomain AND have added text on the Custom Branding page. We've identified the root cause and are working to resolve it ASAP. We'll provide another update as soon as we have one.

Issues Accessing Secure Share

Apr <var data-var='date'> 1</var>, <var data-var='time'>23:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>17:20</var> UTC Scheduled - The Virtru Hosted Gateway will be down for 10 minutes or less for scheduled maintenance on Tuesday, April 1st at 7pm EST. The downtime is needed to deploy critical updates to the Gateway. We are blocking off a 30-minute maintenance window, but we only expect the downtime to be a few minutes. Mail sent to the gateway during this time will be delayed until the gateway is back up, at which point it should be processed and sent like normal. Please Note: This downtime is only for the Virtru Hosted Gateway. Customers who self-host their Gateway will not be impacted.

Is Virtru Platform down?

Virtru Platform status is UP

Lastest published events

Secure Reader perpetual "loading" some users

Virtru Collaborate is Down

Secure Reader: Authentication Update — August 7, 2026 at 8PM EST

Virtru Platform Services, Components and Regions

Recent Virtru Platform events

Secure Reader perpetual "loading" some users

Virtru Collaborate is Down

Secure Reader: Authentication Update — August 7, 2026 at 8PM EST

Secure Reader - some users can't access secure content

Drive Outage

Some users unable to login to Control Center