THIS IS A SCHEDULED EVENT Aug <var data-var='date'>26</var>, <var data-var='time'>13:00</var> UTC &nbsp;-&nbsp; Aug <var data-var='date'>27</var>, <var data-var='time'>18:30</var> UTC Aug <var data-var='date'>17</var>, <var data-var='time'>18:56</var> UTC Scheduled - Amdocs will deploy Vindicia Retain 2026.08 to PRODUCTION from Wednesday, August 26th, 2026 at 13:00 until Thursday, August 27th, 2026 at 18:30 UTC We do not anticipate any disruption to service during this process. The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

PRODUCTION : Retain 2026.08 Deployment

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>13:00</var> UTC &nbsp;-&nbsp; Aug <var data-var='date'>26</var>, <var data-var='time'>04:00</var> UTC Aug <var data-var='date'>17</var>, <var data-var='time'>18:58</var> UTC Scheduled - Amdocs MarketONE will deploy Subscribe 2026.08 to Production from Tuesday, August 25th, 2026 at 13:00 UTC until Wednesday, August 26th, 2026 at 04:00 UTC We do not anticipate any disruption to service during this process. If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.

PRODUCTION : Amdocs MarketONE Subscribe 2026.08 Deployment

Aug <var data-var='date'>19</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>18:54</var> UTC Scheduled - Amdocs will deploy Vindicia Retain 2026.08 to STAGING from Tuesday, August 18th, 2026 at 13:00 until Wednesday, August 19th, 2026 at 18:30 UTC. We do not anticipate any disruption to service during this process. The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

STAGING : Retain 2026.08 Deployment

Aug <var data-var='date'>19</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>13:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>18:55</var> UTC Scheduled - Amdocs MarketONE will deploy Subscribe 2026.08 to STAGING from Tuesday, August 18th, 2026 at 13:00 until Wednesday, August 19th, 2026 at 04:00 UTC. We do not anticipate any disruption to service during this process. If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.

STAGING : Amdocs MarketONE Subscribe 2026.08 Deployment

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>10:46</var> UTC Update - Update : Scheduled maintenance is extended by 2hrs from 11:00 UTC to 13:00 UTC on Thursday, August 6, 2026 Aug <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>22:40</var> UTC Scheduled - Vindicia will update TLS configuration on Vindicia CashBox Production endpoints (Portal, REST API, and SOAP) on Production Thursady, August 6, 2026 between 09:00 UTC to 11:00 UTC. As part of ongoing security and PCI compliance improvements, we will: • Enable TLS 1.3 • Remove weak TLS 1.2 cipher suites Clients must support TLS 1.2 with modern cipher suites or TLS 1.3. Connections using outdated TLS libraries or weak ciphers may fail after this change. We do not anticipate service disruption for clients already using modern TLS configurations. Please ensure your integrations are ready ahead of this date. If you are caching these certificates, or have any questions regarding this maintenance update, please reach out to us at https://clientsupport.vindicia.com or support@vindicia.com to request the updated certificate.

TLS 1.3 enablement and TLS 1.2 strong cipher update in Production on Thursday, August 6, 2026 - EXTENDED

Aug <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>22:40</var> UTC Scheduled - Vindicia will update TLS configuration on Vindicia CashBox Staging endpoints (Portal, REST API, and SOAP) on staging Monday, August 3, 2026 between 18:00 UTC to 20:00 UTC. As part of ongoing security and PCI compliance improvements, we will: • Enable TLS 1.3 • Remove weak TLS 1.2 cipher suites Clients must support TLS 1.2 with modern cipher suites or TLS 1.3. Connections using outdated TLS libraries or weak ciphers may fail after this change. We do not anticipate service disruption for clients already using modern TLS configurations. Please ensure your integrations are ready ahead of this date. If you are caching these certificates, or have any questions regarding this maintenance update, please reach out to us at https://clientsupport.vindicia.com or support@vindicia.com to request the updated certificate.

TLS 1.3 enablement and TLS 1.2 strong cipher update in Staging on Monday, August 3, 2026

Jul <var data-var='date'>30</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>22:42</var> UTC Scheduled - Amdocs will deploy Vindicia Retain 2026.07 to PRODUCTION from Wednesday, July 29th, 2026 at 13:00 until Thursday, July 30th, 2026 at 18:30 UTC. We do not anticipate any disruption to service during this process. The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

PRODUCTION : Retain 2026.07 Deployment

Jul <var data-var='date'>29</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>22:40</var> UTC Scheduled - Amdocs MarketONE will deploy Subscribe 2026.07 to PRODUCTION from Tuesday, July 28th, 2026 at 13:00 UTC until Wednesday, July 29th, 2026 at 04:00 UTC. We do not anticipate any disruption to service during this process. If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.

PRODUCTION : Amdocs MarketONE Subscribe 2026.07 Deployment

Jul <var data-var='date'>24</var>, <var data-var='time'>13:09</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>12:31</var> UTC Investigating - Amazon AWS is experiencing degradation in service and partial outages. This may attribute to some errors or degradation in service on the Vindicia platform on both Staging and Production environments. We will continue to closely monitor the system for any issues.

PRODUCTION: Possible Degradation in Vindicia services due to AWS issues

Jul <var data-var='date'>23</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>22:44</var> UTC Scheduled - Amdocs will deploy Vindicia Retain 2026.07 to STAGING from Wednesday, July 22nd, 2026 at 13:00 until Thursday, July 23rd, 2026 at 18:30 UTC. We do not anticipate any disruption to service during this process. The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

STAGING : Retain 2026.07 Deployment

Jul <var data-var='date'>22</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>22:43</var> UTC Scheduled - Amdocs MarketONE will deploy Subscribe 2026.07 to STAGING from Tuesday, July 21st, 2026 at 13:00 until Wednesday, July 22nd, 2026 at 04:00 UTC. We do not anticipate any disruption to service during this process. If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.

STAGING : Amdocs MarketONE Subscribe 2026.07 Deployment

Jul <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>15:34</var> UTC Scheduled - Vindicia has scheduled a infrastructure maintenance window for Production, which will take place from 17:00 UTC to 21:00 UTC on Wednesday, July 8, 2026 We do not anticipate any disruption to service during this process. For any queries, feel free to raise a ticket at clientsupport.vindicia.com or reach out to us at support@vindicia.com.

Production : Infrastructure Maintenance Window on Wednesday, July 8, 2026 from 17:00 to 21:00 UTC

Jul <var data-var='date'> 6</var>, <var data-var='time'>11:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>10:59</var> UTC Update - Update: The scheduled maintenance is extended by 30 minutes from 11:00 UTC to 11:30 UTC on Monday, July 6, 2026. Jul <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>15:06</var> UTC Scheduled - The Vindicia Production Retain Analytics Dashboard will undergo a scheduled maintenance window from 07:00 UTC to 11:00 UTC on Monday, July 6, 2026. This maintenance will impact only users accessing the Retain Analytics Dashboard during this time. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Production: Maintenance of Vindicia Retain Analytics Dashboard on Monday, July 6th, 2026 from 07:00 UTC to 11:00 UTC - EXTENDED

Jun <var data-var='date'>26</var>, <var data-var='time'>00:01</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>21:41</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>21:40</var> UTC Scheduled - Vindicia has scheduled a maintenance window for production, which will take place from 21:40 UTC to 23:59 UTC on Thursday, June 25, 2026. No disruption is expected during the maintenance window from 21:40 UTC to 23:59 UTC For any queries, feel free to raise a ticket at clientsupport.vindicia.com or reach out to us at support@vindicia.com.

Production: Maintenance Window on Thursday, June 25, 2026 from 21:40 to 23:59 UTC

Jun <var data-var='date'>25</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>19:47</var> UTC Scheduled - Amdocs will deploy Vindicia Retain 2026.06 to PRODUCTION from Wednesday, June 24th, 2026 at 13:00 until Thursday, June 25th, 2026 at 18:30 UTC We do not anticipate any disruption to service during this process. The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

PRODUCTION : Retain 2026.06 Deployment

Jun <var data-var='date'>24</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>19:49</var> UTC Scheduled - Amdocs MarketONE will deploy Subscribe 2026.06 to PRODUCTION from Tuesday, June 23rd, 2026 at 13:00 UTC until Wednesday, June 24th, 2026 at 04:00 UTC. We do not anticipate any disruption to service during this process. If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.

PRODUCTION : Amdocs MarketONE Subscribe 2026.06 Deployment

Jun <var data-var='date'>22</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>12:24</var> UTC Update - The maintenance window timing has been rescheduled from Monday, June 22, 2026 between 09:00 AM UTC and 01:30 PM UTC to Monday, June 22, 2026 between 12:00 PM UTC and 05:00 PM UTC. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com. Jun <var data-var='date'>11</var>, <var data-var='time'>15:13</var> UTC Scheduled - Vindicia has scheduled a infrastructure maintenance window for Production, which will take place from 09:00 AM UTC to 01:30 PM UTC on Monday, June 22, 2026 We do not anticipate any disruption to service during this process. For any queries, feel free to raise a ticket at clientsupport.vindicia.com or reach out to us at support@vindicia.com.

Production: Infrastructure Maintenance Window on Monday, June 22, 2026 from 12:00 PM to 05:00 PM UTC- Rescheduled

Jun <var data-var='date'>19</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>12:25</var> UTC Update - The maintenance window for the STAGING Retain 2026.06 Deployment has been rescheduled from Wednesday, June 17th, 2026 to Thursday, June 18th, 2026 between 13:00 UTC and 18:30 UTC on June 19. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com. Jun <var data-var='date'>11</var>, <var data-var='time'>19:47</var> UTC Scheduled - Amdocs will deploy Vindicia Retain 2026.06 to STAGING from Wednesday, June 17th, 2026 at 13:00 until Thursday, June 18th, 2026 at 18:30 UTC We do not anticipate any disruption to service during this process. The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

STAGING : Retain 2026.06 Deployment - Rescheduled

Jun <var data-var='date'>18</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>12:25</var> UTC Update - The maintenance window for the STAGING Amdocs MarketONE Subscribe 2026.06 Deployment has been rescheduled from Tuesday, June 16, 2026 to Wednesday, June 17, 2026 between 13:00 UTC and 04:00 UTC on June 18. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com. Jun <var data-var='date'>11</var>, <var data-var='time'>19:48</var> UTC Scheduled - Amdocs MarketONE will deploy Subscribe 2026.06 to STAGING from Tuesday, June 16th, 2026 at 13:00 until Wednesday, June 17th, 2026 at 04:00 UTC. We do not anticipate any disruption to service during this process. If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.

STAGING : Amdocs MarketONE Subscribe 2026.06 Deployment - Rescheduled

Jun <var data-var='date'>15</var>, <var data-var='time'>13:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>15:12</var> UTC Scheduled - Vindicia has scheduled a Infrastructure maintenance window for staging, which will take place from 09:00 AM UTC to 01:30 PM UTC on Monday, June 15, 2026 We do not anticipate any disruption to service during this process. For any queries, feel free to raise a ticket at clientsupport.vindicia.com or reach out to us at support@vindicia.com.

Staging: Infrastructure Maintenance Window on Monday, June 15, 2026 from 09:00 AM UTC to 01:30 PM UTC

May <var data-var='date'>29</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>17:42</var> UTC Scheduled - Amdocs will deploy Vindicia Retain 2026.05 to PRODUCTION from Thursday, May 28, 2026 at 13:00 until Friday, May 29, 2026 at 18:30 UTC. We do not anticipate any disruption to service during this process. The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

PRODUCTION : Retain 2026.05 Deployment

May <var data-var='date'>28</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>17:43</var> UTC Scheduled - Amdocs MarketONE will deploy Subscribe 2026.05 to PRODUCTION from Wednesday, May 27, 2026 at 13:00 UTC until Thursday, May 28,2026 at 04:00 UTC. We do not anticipate any disruption to service during this process. If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.

PRODUCTION : Amdocs MarketONE Subscribe 2026.05 Deployment

May <var data-var='date'>22</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>17:41</var> UTC Scheduled - Amdocs will deploy Vindicia Retain 2026.05 to STAGING from Thursday, May 21, 2026 at 13:00 until Friday, May 22, 2026 at 18:30 UTC We do not anticipate any disruption to service during this process. The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

STAGING : Retain 2026.05 Deployment

May <var data-var='date'>21</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>17:43</var> UTC Scheduled - Amdocs MarketONE will deploy Subscribe 2026.05 to STAGING from Wednesday, May 20, 2026 at 13:00 UTC until Thursday, May 21, 2026 at 04:00 UTC. We do not anticipate any disruption to service during this process. If you have any questions, please post a ticket to https://m1support.amdocs.com or contact m1support@amdocs.com.

STAGING : Amdocs MarketONE Subscribe 2026.05 Deployment

May <var data-var='date'>14</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>14:42</var> UTC Scheduled - The Vindicia Production Retain Analytics Dashboard will undergo a scheduled maintenance window from 09:30 UTC to 10:30 UTC on Thursday, May 14, 2026. This maintenance will impact only users accessing the Retain Analytics Dashboard during this time. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Is Vindicia down?

Vindicia status is UP

Lastest published events

STAGING : Retain 2026.08 Deployment

STAGING : Amdocs MarketONE Subscribe 2026.08 Deployment

TLS 1.3 enablement and TLS 1.2 strong cipher update in Production on Thursday, August 6, 2026 - EXTENDED

Vindicia Services, Components and Regions

Recent Vindicia events

PRODUCTION : Retain 2026.08 Deployment

PRODUCTION : Amdocs MarketONE Subscribe 2026.08 Deployment

STAGING : Retain 2026.08 Deployment

STAGING : Amdocs MarketONE Subscribe 2026.08 Deployment

TLS 1.3 enablement and TLS 1.2 strong cipher update in Production on Thursday, August 6, 2026 - EXTENDED

TLS 1.3 enablement and TLS 1.2 strong cipher update in Staging on Monday, August 3, 2026