Oct <var data-var='date'>20</var>, <var data-var='time'>09:00</var> CEST Resolved - At 09:00 CET on the 20th of October, our service experienced an unexpected outage due to an issue with AWS. We understand how much you rely on our service, and we sincerely apologize for any disruption this may have caused. Our team is actively working with AWS to investigate the root cause and ensure that measures are put in place to prevent similar issues in the future. Thank you for your patience and understanding during this time. Your continued support means a lot to us, and we remain committed to providing you with a reliable service.

VideoAsk Platform Downgraded - AWS Incident

Aug <var data-var='date'>20</var>, <var data-var='time'>16:35</var> CEST Resolved - This incident has now been resolved. Apologies for the inconvenience this may have caused. Aug <var data-var='date'>20</var>, <var data-var='time'>11:44</var> CEST Investigating - We are currently investigating an issue where creators cannot log into their VideoAsk accounts via the 'Login with Typeform' option. Apologies for the inconvenience this may be causing.

Issue with 'Login with Typeform' option to access VideoAsk

Jul <var data-var='date'>11</var>, <var data-var='time'>08:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>07:00</var> CEST Scheduled - A scheduled maintenance is currently in progress. The maintenance is expected to last 1 hour. If you continue to experience issues following the maintenance period please contact us at support@videoask.com. We will be closely monitoring our systems throughout the maintenance.

Scheduled maintenance

Jun <var data-var='date'>24</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>21</var>, <var data-var='time'>17:09</var> CEST Scheduled - We are performing a scheduled maintenance of our infrastructure. Outages and disruptions are unlikely to happen, though still possible.

Jun <var data-var='date'>20</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>17:14</var> CEST Scheduled - We are performing a scheduled maintenance of our infrastructure. Outages and disruptions are unlikely to happen, though still possible.

Jun <var data-var='date'>19</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>16:52</var> CEST Scheduled - We are performing a scheduled maintenance of our infrastructure. Outages and disruptions are unlikely to happen, though still possible.

Jun <var data-var='date'>18</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>06:48</var> CEST Scheduled - We are performing a scheduled maintenance of our infrastructure. Outages and disruptions are unlikely to happen, though still possible.

May <var data-var='date'> 8</var>, <var data-var='time'>12:23</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>11:54</var> CEST Identified - Our technical support team has identified that the problem currently occurs with the Streamed recording method. To resolve this issue promptly, we advise you to switch the recording method in your forms from Streamed to Uploaded. For guidance on switching recording methods, please refer to this article: https://www.videoask.com/help/video-audio/360044119891-what-s-the-difference-between-an-uploaded-recording-and-a-streamed-recording Our team will continue to investigate why the Streamed version is failing. Please check back for updates. Again we appreciate your patience and understanding during this time. Thank you for your continued support. May <var data-var='date'> 1</var>, <var data-var='time'>10:42</var> CEST Investigating - Our team is currently investigating an issue where new responses can't be submitted. We appreciate your patience and understanding during this time. Please check back for updates. Thank you for your continued support.

Issue with with uploading & processing videos

Mar <var data-var='date'> 3</var>, <var data-var='time'>10:30</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 3</var>, <var data-var='time'>05:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>14</var>, <var data-var='time'>19:26</var> CET Scheduled - On Sunday the 3rd of March, at 05:30 CET, there will be a scheduled maintenance to improve our Subscription services which will last about 5 hours. During the change window, some customers could experience a ~5-minute window where they see errors while with making changes to their subscription (e.g upgrades, downgrades etc.). Should you continuously see errors, latency or impact of any kind to your subscription changes, please reach out to us at support@videoask.com We will also be closely monitoring our systems.

Scheduled maintenance - Subscription Services

Mar <var data-var='date'> 2</var>, <var data-var='time'>10:30</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 2</var>, <var data-var='time'>05:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>14</var>, <var data-var='time'>19:25</var> CET Scheduled - On Saturday the 2nd of March, at 05:30 CET, there will be a scheduled maintenance to improve our Subscription services which will last about 5 hours. During the change window, some customers could experience a ~5-minute window where they see errors while with making changes to their subscription (e.g upgrades, downgrades etc.). Should you continuously see errors, latency or impact of any kind to your subscription changes, please reach out to us at support@videoask.com We will also be closely monitoring our systems.

Feb <var data-var='date'>25</var>, <var data-var='time'>10:30</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>05:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>14</var>, <var data-var='time'>19:24</var> CET Scheduled - On Sunday the 25th of Feb, at 05:30 CET, there will be a scheduled maintenance to improve our Subscription services which will last about 5 hours. During the change window, some customers could experience a ~5-minute window where they see errors while with making changes to their subscription (e.g upgrades, downgrades etc.). Should you continuously see errors, latency or impact of any kind to your subscription changes, please reach out to us at support@videoask.com We will also be closely monitoring our systems.

Feb <var data-var='date'>24</var>, <var data-var='time'>10:30</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>05:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>14</var>, <var data-var='time'>19:22</var> CET Scheduled - On Saturday 24th of Feb, at 05:30 CET there will be a scheduled maintenance to improve our Subscription services which will last about 5 hours. During the change window, some customers could experience a ~5-minute window where they see errors while with making changes to their subscription (e.g upgrades, downgrades etc.). Should you continuously see errors, latency or impact of any kind to your subscription changes, please reach out to us at support@videoask.com We will also be closely monitoring our systems.

Feb <var data-var='date'>22</var>, <var data-var='time'>08:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>22</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>14</var>, <var data-var='time'>19:20</var> CET Scheduled - On Thursday 22nd of February at 06:00 CET, we’ll be performing a scheduled maintenance to improve our Subscriptions service which will last about 2 hours. During the change window, the following services will be affected, and users may experience errors with the following actions/views: * Creating/upgrading subscriptions * Editing payment information * Some delays in the data shown in the plan & billing section However, viewing subscription, invoices, and payment information should remain unaffected. If you encounter errors, latency, or any impact related to the Subscriptions service, after the change window, please reach out to us at support@videoask.com We’ll be closely monitoring our systems and will provide updates here if necessary.

Scheduled maintenance - Subscriptions services

Oct <var data-var='date'>31</var>, <var data-var='time'>09:40</var> CET Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>22:20</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CET Investigating - We are currently investigating this issue.

Users can not log into VideoAsk

Oct <var data-var='date'>22</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>22</var>, <var data-var='time'>06:31</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>13</var>, <var data-var='time'>16:52</var> CEST Scheduled - Our payment provider will perform scheduled Infrastructure maintenance in all the regions between 04:30 AM and 08:30 AM UTC on the following dates: During each window, our database will undergo maintenance to enhance its performance and to comply with the latest standards of AWS. Consequently, there will be a brief downtime with a minimum of 1 minute to maximum of 5 minutes, during which any account changes (e.g upgrades, downgrades etc) may fail. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this maintenance activity.

Payment Provider Infrastructure Maintenance

Oct <var data-var='date'>21</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>21</var>, <var data-var='time'>06:31</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>13</var>, <var data-var='time'>16:51</var> CEST Scheduled - Our payment provider will perform scheduled Infrastructure maintenance in all the regions between 04:30 AM and 08:30 AM UTC on the following dates: During each window, our database will undergo maintenance to enhance its performance and to comply with the latest standards of AWS. Consequently, there will be a brief downtime with a minimum of 1 minute to maximum of 5 minutes, during which any account changes (e.g upgrades, downgrades etc) may fail. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this maintenance activity.

Oct <var data-var='date'>15</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>15</var>, <var data-var='time'>06:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>13</var>, <var data-var='time'>16:50</var> CEST Scheduled - Our payment provider will perform scheduled Infrastructure maintenance in all the regions between 04:30 AM and 08:30 AM UTC on the following dates: During each window, our database will undergo maintenance to enhance its performance and to comply with the latest standards of AWS. Consequently, there will be a brief downtime with a minimum of 1 minute to maximum of 5 minutes, during which any account changes (e.g upgrades, downgrades etc) may fail. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this maintenance activity.

Oct <var data-var='date'>14</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>14</var>, <var data-var='time'>06:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>13</var>, <var data-var='time'>16:49</var> CEST Scheduled - Our payment provider will perform scheduled Infrastructure maintenance in all the regions between 04:30 AM and 08:30 AM UTC on the following dates: During each window, our database will undergo maintenance to enhance its performance and to comply with the latest standards of AWS. Consequently, there will be a brief downtime with a minimum of 1 minute to maximum of 5 minutes, during which any account changes (e.g upgrades, downgrades etc) may fail. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this maintenance activity.

Aug <var data-var='date'>23</var>, <var data-var='time'>10:29</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>23</var>, <var data-var='time'>10:00</var> CEST Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>22</var>, <var data-var='time'>22:40</var> CEST Identified - The issue has been identified and a fix is being implemented. In the meantime, you can use these workarounds to log into your VideoAsk account: - Option #1: Log in using a private/Incognito window in your browser. - Option #2: If you get stuck in an infinite login loop, open your browser's developer console. While you're stuck in the loop, clear your storage for the webpage. Here is a screenshot showing where to find this option in Chrome: https://drive.google.com/file/d/13oUiGTyY9yOARTI0POTqwtaaR89FcRt7/view?usp=sharing Aug <var data-var='date'>22</var>, <var data-var='time'>22:21</var> CEST Update - We are currently investigating an issue where some creators cannot log into their VideoAsk accounts via Typeform login. As a temporary workaround, you should be able to log into VideoAsk via Typeform from a private/Incognito window in your browser. Aug <var data-var='date'>22</var>, <var data-var='time'>21:28</var> CEST Investigating - We are currently investigating an issue where some creators cannot log into their VideoAsk accounts via Typeform login.

Typeform login

Aug <var data-var='date'>23</var>, <var data-var='time'>10:07</var> CEST Resolved - We are glad to inform you that a fix has been implemented and the incident resolved. Thank you Aug <var data-var='date'>23</var>, <var data-var='time'>09:59</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Thank you for your patience & understanding. Aug <var data-var='date'>23</var>, <var data-var='time'>09:44</var> CEST Identified - We have identified a service interruption impacting videoasks using custom subdomains. We are working on a resolution with highest priority. We're sorry for any inconvenience this is causing.

Videoasks using custom subdomains aren't loading

Aug <var data-var='date'>23</var>, <var data-var='time'>09:05</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>22</var>, <var data-var='time'>17:54</var> CEST Scheduled - We have planned maintenance scheduled for August 23rd at 7:00 UTC (8:00 CET), which might cause minor disruptions. While the maintenance is ongoing, we anticipate no significant impact on users. However, if you happen to encounter any errors or disruptions, please don't hesitate to contact us at support@videoask.com. We will be actively monitoring our systems and will provide additional updates if necessary. We appreciate your cooperation and understanding. Thank you!

Jul <var data-var='date'> 6</var>, <var data-var='time'>01:04</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 5</var>, <var data-var='time'>21:53</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. VideoAsk should start functioning normally in approximately 30 minutes. Responses and replies that were sent during the outage should appear in your inbox shortly. Jul <var data-var='date'> 5</var>, <var data-var='time'>20:44</var> CEST Investigating - We are currently investigating an issue where responses submitted by a respondent are not appearing in the creator's inbox. This outage is also impacting webhooks and email notifications.

Responses are not appearing in creator inbox

Jun <var data-var='date'>30</var>, <var data-var='time'>13:57</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>11:59</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apologies again for the inconvenience caused. Jun <var data-var='date'>30</var>, <var data-var='time'>11:36</var> CEST Identified - The issue has been identified and a fix is being implemented. Thank you again for your patience & understanding. Jun <var data-var='date'>30</var>, <var data-var='time'>10:52</var> CEST Investigating - Our services are currently experiencing an interruption, and we are actively working to resolve the issue. We appreciate your patience and understanding during this time. Please check back for updates. Thank you for your continued support.

Service distruption

Jun <var data-var='date'>26</var>, <var data-var='time'>12:07</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>11:48</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Thank you again for your patience. Jun <var data-var='date'>26</var>, <var data-var='time'>11:27</var> CEST Identified - The issue has been identified and we are implementing a fix. Thank you for your patience. Jun <var data-var='date'>26</var>, <var data-var='time'>10:57</var> CEST Investigating - We are aware of an issue currently affecting the VideoAsk functionality. We are working on a fix. Apologies for the inconvenience.

VideoAsk functionality error

Jun <var data-var='date'>14</var>, <var data-var='time'>17:07</var> CEST Resolved - We are glad to inform you that a fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thank you for your patience. Jun <var data-var='date'>14</var>, <var data-var='time'>15:59</var> CEST Update - We are continuing to work on a fix for this issue. Apologies again for any inconvenience this is causing. Jun <var data-var='date'>14</var>, <var data-var='time'>15:04</var> CEST Identified - We have identified a traffic interruption impacting our checkout page. Users paying or upgrading may be impacted. We are working on resolution with high priority. We are really sorry for any inconvenience this is causing. Next update in 20-30 minutes or as soon as it's available.

Is VideoAsk down?

VideoAsk status is UP

Lastest published events

VideoAsk Platform Downgraded - AWS Incident

Issue with 'Login with Typeform' option to access VideoAsk

Scheduled maintenance

VideoAsk Services, Components and Regions

Recent VideoAsk events

VideoAsk Platform Downgraded - AWS Incident

Issue with 'Login with Typeform' option to access VideoAsk

Scheduled maintenance

Scheduled maintenance

Scheduled maintenance

Scheduled maintenance