THIS IS A SCHEDULED EVENT Sep <var data-var='date'>29</var>, <var data-var='time'>01:00</var> - <var data-var='time'>06:00</var> UTC Aug <var data-var='date'>21</var>, <var data-var='time'>19:27</var> UTC Scheduled - Vertex will be performing maintenance on Tuesday, September 29 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Maintenance in Vertex Indirect Tax Returns North America On-Demand

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>28</var>, <var data-var='time'>04:00</var> - <var data-var='time'>10:00</var> UTC Aug <var data-var='date'>21</var>, <var data-var='time'>19:22</var> UTC Scheduled - Vertex will be performing maintenance on Monday, September 28 from 04:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Maintenance in Vertex Express Returns

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>27</var>, <var data-var='time'>09:00</var> - <var data-var='time'>11:00</var> UTC Aug <var data-var='date'>20</var>, <var data-var='time'>21:59</var> UTC Scheduled - Vertex will be performing maintenance on Sunday, September 27 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.

Maintenance in Vertex Exemption Certificate Wizard

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>27</var>, <var data-var='time'>08:00</var> - <var data-var='time'>10:00</var> UTC Aug <var data-var='date'>21</var>, <var data-var='time'>18:20</var> UTC Scheduled - Vertex will be performing maintenance on Sunday, September 27 from 8:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.

Maintenance in Vertex Certificate Center

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>20</var>, <var data-var='time'>04:00</var> - <var data-var='time'>10:00</var> UTC Aug <var data-var='date'>18</var>, <var data-var='time'>14:57</var> UTC Scheduled - Vertex will be performing maintenance on Sunday, September 20 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.

Maintenance in Vertex Cloud Indirect Tax

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>19</var>, <var data-var='time'>22:00</var> UTC &nbsp;-&nbsp; Sep <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC Aug <var data-var='date'>20</var>, <var data-var='time'>16:44</var> UTC Scheduled - Vertex will be performing maintenance on Saturday, September 19 from 22:00 UTC until Sunday, September 20 03:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.

Maintenance in Vertex VAT Compliance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>29</var>, <var data-var='time'>04:00</var> - <var data-var='time'>07:00</var> UTC Aug <var data-var='date'>21</var>, <var data-var='time'>19:18</var> UTC Scheduled - Vertex will be performing maintenance on Saturday, August 29 from 04:00 UTC to 7:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Urgent Maintenance in Vertex Express Returns

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>28</var>, <var data-var='time'>22:00</var> UTC &nbsp;-&nbsp; Aug <var data-var='date'>29</var>, <var data-var='time'>01:00</var> UTC Jul <var data-var='date'>27</var>, <var data-var='time'>19:20</var> UTC Scheduled - Vertex will be performing maintenance on Friday, August 28 from 22:00 UTC until Saturday, August 29 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>28</var>, <var data-var='time'>02:00</var> - <var data-var='time'>04:00</var> UTC Jul <var data-var='date'>28</var>, <var data-var='time'>21:37</var> UTC Scheduled - Vertex will be performing maintenance on Friday, August 28 from 02:00 UTC – 04:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.

Maintenance in Vertex e-Invoicing

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>28</var>, <var data-var='time'>01:00</var> - <var data-var='time'>06:00</var> UTC Jul <var data-var='date'>14</var>, <var data-var='time'>20:51</var> UTC Scheduled - Vertex will be performing maintenance on Friday, August 28 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Aug <var data-var='date'>18</var>, <var data-var='time'>15:28</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>14:39</var> UTC Identified - Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for the REVEIWS page. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

Smart Categorization - Feature Degradation Incident

Aug <var data-var='date'>14</var>, <var data-var='time'>06:01</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>18:40</var> UTC Scheduled - Vertex will be performing maintenance on Friday, August 14 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Emergency Maintenance in Vertex Indirect Tax Returns North America On-Demand

Aug <var data-var='date'>14</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>18:39</var> UTC Scheduled - Vertex will be performing maintenance on Friday, August 14 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Emergency Maintenance in Vertex Express Returns

Aug <var data-var='date'>10</var>, <var data-var='time'>15:37</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>13:45</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>10</var>, <var data-var='time'>13:22</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>10</var>, <var data-var='time'>13:21</var> UTC Investigating - Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for Charts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

Vertex SmartCat Feature Degradation

Aug <var data-var='date'> 8</var>, <var data-var='time'>06:01</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>19:21</var> UTC Scheduled - Vertex will be performing maintenance on Saturday, August 8 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Aug <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>19:23</var> UTC Scheduled - Vertex will be performing maintenance on Saturday, August 8 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Aug <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>18:42</var> UTC Scheduled - Vertex will be performing maintenance on Thursday, August 6 from 04:00 UTC – 06:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.

Emergency Maintenance in Vertex e-Invoicing

Aug <var data-var='date'> 5</var>, <var data-var='time'>18:02</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>18:01</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:56</var> UTC Investigating - Our monitoring processes indicates some customers are experiencing a functional degradation creating new credentials that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

Vertex Cloud Indirect Tax - Portal Functional Incident

Aug <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>12:00</var> UTC Scheduled - Vertex will be performing maintenance on Sunday, August 2 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.

Aug <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>19:49</var> UTC Scheduled - Vertex will be performing maintenance on Saturday, August 1 from 11:00 UTC to 13:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Urgent Maintenance in Vertex Indirect Tax Returns North America On-Demand

Aug <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> UTC Scheduled - Vertex will be performing maintenance on Friday, July 31 from 22:00 UTC until August 1 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.

Jul <var data-var='date'>31</var>, <var data-var='time'>06:01</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>18:55</var> UTC Scheduled - Vertex will be performing maintenance on Friday, July 31 from 04:00 UTC to 6:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Jul <var data-var='date'>31</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>16:50</var> UTC Scheduled - Vertex will be performing maintenance on Friday, July 31 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Jul <var data-var='date'>30</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>30</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>16:48</var> UTC Scheduled - Vertex will be performing maintenance on Thursday, July 30 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Jul <var data-var='date'>29</var>, <var data-var='time'>18:58</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>18:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>29</var>, <var data-var='time'>18:29</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>29</var>, <var data-var='time'>18:05</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>29</var>, <var data-var='time'>17:53</var> UTC Investigating - Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

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