THIS IS A SCHEDULED EVENT Oct <var data-var='date'>30</var>, <var data-var='time'>23:00</var> UTC &nbsp;-&nbsp; Oct <var data-var='date'>31</var>, <var data-var='time'>02:00</var> UTC Sep <var data-var='date'>25</var>, <var data-var='time'>15:15</var> UTC Scheduled - Vertex will be performing maintenance on Friday, October 30 from 23:00 UTC until Saturday, October 31 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.

Maintenance in Vertex VAT Compliance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>30</var>, <var data-var='time'>01:00</var> - <var data-var='time'>06:00</var> UTC Sep <var data-var='date'>23</var>, <var data-var='time'>17:16</var> UTC Scheduled - Vertex will be performing maintenance on Friday, October 30 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Maintenance in Vertex Indirect Tax Returns North America On-Demand

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>29</var>, <var data-var='time'>04:00</var> - <var data-var='time'>06:00</var> UTC Sep <var data-var='date'>23</var>, <var data-var='time'>17:14</var> UTC Scheduled - Vertex will be performing maintenance on Thursday, October 29 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Maintenance in Vertex Express Returns

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>16</var>, <var data-var='time'>04:00</var> - <var data-var='time'>06:00</var> UTC Sep <var data-var='date'>15</var>, <var data-var='time'>13:50</var> UTC Scheduled - Vertex will be performing updates on Friday, October 16 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Oct <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>20:55</var> UTC Scheduled - Vertex will be performing maintenance on Monday, October 5 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Emergency Maintenance in Vertex Express Returns

Sep <var data-var='date'>30</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 2</var>, <var data-var='time'>12:22</var> UTC Scheduled - Vertex will be performing maintenance on Wednesday, September 30 from 02:00 UTC – 04:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.

Maintenance in Vertex e-Invoicing

Sep <var data-var='date'>29</var>, <var data-var='time'>21:36</var> UTC Resolved - We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community. Sep <var data-var='date'>29</var>, <var data-var='time'>20:30</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>29</var>, <var data-var='time'>20:03</var> UTC Identified - The issue has been identified, a fix has been verified, and we are working to deploy the fix. Sep <var data-var='date'>29</var>, <var data-var='time'>19:35</var> UTC Update - We are verifying a fix. Sep <var data-var='date'>29</var>, <var data-var='time'>17:23</var> UTC Investigating - The Vertex Production Support team is investigating a functionality degradation for Certificate Center customers. Some certificates are unable to be approved due to start/end date related issue. If you have any questions, please submit a case to the Vertex Community.

Vertex Certificate Center - Functionality Degradation

Sep <var data-var='date'>29</var>, <var data-var='time'>21:00</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>20:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>29</var>, <var data-var='time'>19:40</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>29</var>, <var data-var='time'>19:18</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>29</var>, <var data-var='time'>18:13</var> UTC Investigating - Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the cloud returns and configurations areas. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

Vertex Cloud Returns and Configurations - Performance Incident

Sep <var data-var='date'>29</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>07:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>13:29</var> UTC Scheduled - Vertex will be performing maintenance on Tuesday, September 29 from 07:00 UTC to 09:00 UTC. Vertex for Marketplaces will be in maintenance mode during this window, meaning users will be unable to access the system (APIs and dashboards) during this time.

Maintenance in Vertex for Marketplaces

Sep <var data-var='date'>29</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>13:27</var> UTC Scheduled - Vertex will be performing maintenance on Tuesday, September 29 from 07:00 UTC to 09:00 UTC. Vertex Validator will be in maintenance mode during this window, meaning users will be unable to access the system (APIs and dashboards) during this time.

Maintenance in Vertex Validator

Sep <var data-var='date'>29</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>19:27</var> UTC Scheduled - Vertex will be performing maintenance on Tuesday, September 29 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Sep <var data-var='date'>28</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>19:22</var> UTC Scheduled - Vertex will be performing maintenance on Monday, September 28 from 04:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Sep <var data-var='date'>27</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>21:59</var> UTC Scheduled - Vertex will be performing maintenance on Sunday, September 27 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.

Maintenance in Vertex Exemption Certificate Wizard

Sep <var data-var='date'>27</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>18:20</var> UTC Scheduled - Vertex will be performing maintenance on Sunday, September 27 from 8:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.

Maintenance in Vertex Certificate Center

Sep <var data-var='date'>26</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>25</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>20:45</var> UTC Scheduled - Vertex will be performing emergency maintenance on Friday, September 25 from 22:00 UTC until Saturday, September 26 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.

Emergency Maintenance in Vertex VAT Compliance

Sep <var data-var='date'>24</var>, <var data-var='time'>23:18</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>22:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>24</var>, <var data-var='time'>21:50</var> UTC Identified - Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the eInvoicing, Express Returns and VAT Compliance environments. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

eInvoicing, Express Returns and VAT Compliance Functionality Degradation

Sep <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>20</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>14:57</var> UTC Scheduled - Vertex will be performing maintenance on Sunday, September 20 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.

Maintenance in Vertex Cloud Indirect Tax

Sep <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>16:44</var> UTC Scheduled - Vertex will be performing maintenance on Saturday, September 19 from 22:00 UTC until Sunday, September 20 03:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.

Sep <var data-var='date'>16</var>, <var data-var='time'>16:45</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>15:45</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>16</var>, <var data-var='time'>15:23</var> UTC Investigating - We're experiencing an elevated level of errors and are currently looking into the issue.

Elevated Errors with eComm Business ID Validator

Sep <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>12:59</var> UTC Scheduled - Vertex will be performing emergency maintenance on Saturday, September 5 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Emergency Maintenance in Vertex Indirect Tax Returns North America On-Demand

Sep <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 2</var>, <var data-var='time'>20:44</var> UTC Scheduled - Vertex will be performing emergency maintenance on Friday, September 4 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Sep <var data-var='date'> 3</var>, <var data-var='time'>13:09</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>12:46</var> UTC Investigating - Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

Vertex Exception Certificate Wizard (ECW) Service Disruption

Aug <var data-var='date'>29</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>29</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>19:18</var> UTC Scheduled - Vertex will be performing maintenance on Saturday, August 29 from 04:00 UTC to 7:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

Urgent Maintenance in Vertex Express Returns

Aug <var data-var='date'>29</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>28</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>19:20</var> UTC Scheduled - Vertex will be performing maintenance on Friday, August 28 from 22:00 UTC until Saturday, August 29 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.

Aug <var data-var='date'>28</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>28</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>20:51</var> UTC Scheduled - Vertex will be performing maintenance on Friday, August 28 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.

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Lastest published events

Emergency Maintenance in Vertex Express Returns

Maintenance in Vertex e-Invoicing

Vertex Certificate Center - Functionality Degradation

Vertex Inc Services, Components and Regions

Recent Vertex Inc events

Maintenance in Vertex VAT Compliance

Maintenance in Vertex Indirect Tax Returns North America On-Demand

Maintenance in Vertex Express Returns

Maintenance in Vertex Express Returns

Emergency Maintenance in Vertex Express Returns

Maintenance in Vertex e-Invoicing