Jul <var data-var='date'>17</var>, <var data-var='time'>17:21</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>16:39</var> EDT Monitoring - The Payment Gateway is now stabilized, and system performance has returned to expected levels. Customers should begin to see improved response times and a reduction in timeouts. Our team is continuing to monitor system health closely and applying measured tuning adjustments to ensure sustained stability. Jul <var data-var='date'> 2</var>, <var data-var='time'>15:22</var> EDT Investigating - Impact: TPRO4 Merchant Portal users We are currently investigating a performance degradation in our Payment Gateway that was detected by our monitoring systems. TPRO4 Merchant Portal users may experience slower response times or intermittent payment failures during this period. Our engineering and operations teams are actively working to identify the root cause and restore full performance. What to do: If you are experiencing payment processing issues, please retry the transaction or contact our Care team for assistance.

Payment Gateway Performance Degradation

Jun <var data-var='date'>17</var>, <var data-var='time'>11:48</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>17:52</var> EDT Monitoring - The auto pay jobs are currently being re-run. We expect all auto pay jobs to be complete shortly. Jun <var data-var='date'>10</var>, <var data-var='time'>11:26</var> EDT Investigating - We are currently investigating reports of an issue impacting portions of the Versapay platform, specifically related to Autopay functionality. Our Engineering teams are actively working to identify the root cause and assess the scope of impact. At this time, some users may experience intermittent disruptions or unexpected behaviour when processing payments. We will continue to provide updates as more information becomes available. We appreciate your patience while we work to resolve this issue.

Versapay Autopay

Jun <var data-var='date'>10</var>, <var data-var='time'>13:37</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>17:24</var> EDT Monitoring - We are currently experiencing an outage with with the Bridgepay gateway at the moment.  We are monitoring this issue, and hope to have more details soon.  For more real time updates, please visit https://status.bridgepaynetwork.com/.

Bridgepay Outage

Jun <var data-var='date'> 5</var>, <var data-var='time'>12:44</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>12:47</var> EDT Monitoring - We are currently working to stabilize file processing following recent disruptions. Services have been restarted and file movement has resumed. However, processing volumes are still normalizing. Our team continues to actively monitor system performance and address any ongoing issues -- including similar impacts observed within the preview environment.

Cash Application - File Processing Delays

May <var data-var='date'>14</var>, <var data-var='time'>14:40</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>15:10</var> EDT Identified - We’re experiencing an issue with being able to import data into C-AR from Intacct. We'll provide an update as soon as more information becomes available.

Investigating Intacct import issue with C-AR

May <var data-var='date'> 6</var>, <var data-var='time'>12:29</var> EDT Resolved - We have regenerated all outstanding Statements and distributed them appropriately. Thank you for your patience and understanding. May <var data-var='date'> 5</var>, <var data-var='time'>18:35</var> EDT Monitoring - We have identified the cause of the missing attachments, and have applied a fix for it. We are working on regenerating statement emails with the appropriate attachments for affected clients, and have been in touch directly to coordinate. May <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> EDT Investigating - We're investigating an issue that caused some monthly statement emails to be sent without their PDF attachments. Our team is working to regenerate and resend the missing statements. We'll share an update once timing is confirmed.

Collaborative AR - Monthly Statement PDF Attachment Issues

May <var data-var='date'> 4</var>, <var data-var='time'>10:42</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>12:18</var> EDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 1</var>, <var data-var='time'>11:18</var> EDT Update - We’re experiencing a performance issue with Integrations related to end of month / start of month activities. We'll provide an update as soon as more information becomes available. Apr <var data-var='date'>30</var>, <var data-var='time'>11:49</var> EDT Identified - We’re experiencing a performance issue with Netsuite Integrations related to end of month activities. We'll provide an update as soon as more information becomes available.

Investigating Performance issue with Integrations (formerly only NetSuite Integrations)

May <var data-var='date'> 1</var>, <var data-var='time'>11:17</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>11:42</var> EDT Update - We have deployed a fix to the login issues that some CashApplication users were experiencing. Users should now be able to log in and interact with the system as expected. Our teams are closely monitoring for recurrence. Apr <var data-var='date'>27</var>, <var data-var='time'>11:40</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>27</var>, <var data-var='time'>09:22</var> EDT Identified - We’re experiencing a potential issue with CashApplication affecting a subset of clients. We'll provide an update as soon as more information becomes available.

Investigating outage with CashApplication

Apr <var data-var='date'> 1</var>, <var data-var='time'>13:17</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>09:32</var> EST Monitoring - Our payment processing partners have confirmed that the technical issue at the Federal Reserve that caused ACH payout delays was fully resolved as of 03:01 AM EST on March 4, 2026. Funding services have resumed and are expected to return to normal throughout the day. We will continue to monitor the situation and provide additional updates if necessary. Mar <var data-var='date'> 3</var>, <var data-var='time'>11:22</var> EST Identified - Due to an issue with a third‑party provider, our processors are currently experiencing delays in delivering funding for transactions processed on March 2. We are actively monitoring the situation and will provide updates as more information becomes available. All other systems are operating normally.

ACH Delays

Apr <var data-var='date'> 1</var>, <var data-var='time'>13:17</var> EDT Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>12:59</var> EST Identified - One of our gateway providers, BridgePay, has reported an outage related to a cybersecurity incident impacting their platform. Their internal teams, along with external specialists, are actively investigating and working to restore services. https://status.bridgepaynetwork.com/ At this time, some payment transactions may be delayed or unavailable. No action is required from you right now. During this outage Versapay is: * Actively monitoring the situation with BridgePay * Coordinating directly with their incident response teams * Assessing any potential impact to transactions processed through our systems * Preparing to take additional steps if needed to minimize disruption

Investigating Outage with Bridgepay

Jan <var data-var='date'>20</var>, <var data-var='time'>08:48</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>16:21</var> EST Monitoring - The issue impacting FIS batch settlement processing, causing some ACH transactions to appear as rejected or returned, has been resolved. All impacted payments should now appear correctly. Jan <var data-var='date'>16</var>, <var data-var='time'>17:33</var> EST Update - We have isolated the issue to a small set of transactions. This list of transactions did complete correctly, but due to an error from FIS, they will show up as rejected. Over the next few days, we will be working with our clients to resolve each issue. Jan <var data-var='date'>16</var>, <var data-var='time'>12:14</var> EST Update - We’ve determined that the issue is due to a single batch processing file, which is impacting settlement batch processing for a limited subset of partners and clients. Some users may see ACH transactions appear as rejected or returned. We’re working closely with the affected partner(s) to remediate the issue and restore normal processing. We’ll provide an update as soon as more information becomes available. Jan <var data-var='date'>16</var>, <var data-var='time'>12:12</var> EST Identified - We have identified that the issue is limited to a single batch processing file impacting a specific subset of partners and clients. Our teams are actively working with the affected partner(s) to resolve the issue and ensure normal processing resumes. We will continue to monitor the situation closely and provide further updates as needed. Jan <var data-var='date'>16</var>, <var data-var='time'>10:05</var> EST Investigating - We are aware of an issue impacting FIS batch settlement processing, which may cause some ACH transactions to appear as rejected or returned. Our teams are actively working with FIS to identify the issue and prevent any incorrect transaction outcomes. We will share additional updates and guidance shortly.

FIS batch settlement issues

Jan <var data-var='date'>10</var>, <var data-var='time'>12:45</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>10</var>, <var data-var='time'>11:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>15</var>, <var data-var='time'>16:41</var> EST Scheduled - Our Engineering Team will be conducting scheduled maintenance to Cash Application on January 10th at 11am ET to 3pm ET. This maintenance will allow us to dramatically reduce future downtime in some maintenance situations, as well as improve performance in the long term. We aim to minimize any inconveniences, and we expect downtime during this maintenance to be less than 30 minutes. If you experience any major service disruptions, please promptly contact our Customer Care Team by emailing <a href="mailto:support@versapay.com">support@versapay.com</a>. We'll address your concerns as quickly as possible.

Scheduled Maintenance for Cash Application (Production)

Nov <var data-var='date'>18</var>, <var data-var='time'>16:01</var> EST Resolved - Cloudflare has indicated that the issue is resolved. We see full resolution from the Versapay side as well. We appreciate your patience. Nov <var data-var='date'>18</var>, <var data-var='time'>13:07</var> EST Update - We have observed resolution of the remaining MRI connector issues, and see full restoration of service across the Versapay platform. We will continue to monitor. We appreciate your patience and will advise once Cloudflare has closed the incident from their side. Nov <var data-var='date'>18</var>, <var data-var='time'>12:55</var> EST Update - Cloudflare is reporting that the issue is resolved from their perspective, and have advised it is back to business as usual. Versapay has also observed resolution for most issues, although we are aware of an issue with ERP Connectors for MRI due to MRI availability during this same outage and incremental backoff related to connection failures. We expect those issues to resolve shortly as syncs pick back up. Nov <var data-var='date'>18</var>, <var data-var='time'>10:03</var> EST Monitoring - Versapay products and services were experiencing intermittent disruptions due to a widespread Cloudflare outage which now appears to be resolved. Our team is actively monitoring the situation for full resolution. We appreciate your patience and will provide updates as soon as more information becomes available. Cloudflare status: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>09:36</var> EST Update - Cloudflare is continuing to work on a fix for the issue, with some services reporting recovery at this time. We are continuing to monitor, and will advise when we are confident services are fully recovered. Nov <var data-var='date'>18</var>, <var data-var='time'>08:52</var> EST Update - Cloudflare has reported that they identified the issue and are working on resolving services. We continue to observe intermittent disruptions to our services, and will update when we have more information to share. Nov <var data-var='date'>18</var>, <var data-var='time'>08:09</var> EST Update - Cloudflare is continuing to investigate the issue and has no further updates at this time. We are still observing intermittent failures on impacted services, and will advise when there is any update. Nov <var data-var='date'>18</var>, <var data-var='time'>07:30</var> EST Identified - Versapay products and services are currently experiencing intermittent disruptions due to a widespread Cloudflare outage. Our team is actively monitoring the situation and working closely with Cloudflare to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available. Cloudflare status: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Cloudflare Global Outage

Oct <var data-var='date'>31</var>, <var data-var='time'>11:45</var> EDT Resolved - We have been monitoring the platform since the Azure outage was resolved, and no further problems remain. Oct <var data-var='date'>29</var>, <var data-var='time'>13:27</var> EDT Monitoring - We have implemented a fix to bypass Azure, and Cash Application is working correctly again. We will continue to monitor the situation to ensure there are no further issues. Oct <var data-var='date'>29</var>, <var data-var='time'>13:13</var> EDT Investigating - We’re experiencing a potential issue with Cash Application due to an outage Microsoft Azure is experiencing. https://azure.status.microsoft/en-us/status We'll provide an update as soon as more information becomes available.

Azure Outage impacting Cash Application

Oct <var data-var='date'> 3</var>, <var data-var='time'>11:15</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>11:02</var> EDT Monitoring - We have validated that the fix has resolved the issue. We will continue to monitor the situation to ensure there are no lingering issues. Oct <var data-var='date'> 3</var>, <var data-var='time'>10:44</var> EDT Identified - We’re experiencing a potential issue with C-AR. We are seeing a small percentage of errors with payments made in Collaborative AR since last night. The team has rolled out a fix, and will continue to monitor to ensure payments are no longer seeing issues. We'll provide an update as soon as more information becomes available.

Investigating Payment Issue with Collaborative AR

Oct <var data-var='date'> 2</var>, <var data-var='time'>10:44</var> EDT Resolved - We have been stable for over a week now. We will continue to focus efforts on performance and efficiency for Cash Application in an ongoing basis. We appreciate your patience during the incident last week. Sep <var data-var='date'>25</var>, <var data-var='time'>11:33</var> EDT Update - Overall performance has stabilized. We will continue to monitor for outliers and edge cases that may still be impacted. Further adjustments will be made as needed to ensure consistent reliability. Sep <var data-var='date'>24</var>, <var data-var='time'>08:53</var> EDT Update - Yesterday's changes led to noticeable improvements in response times. Overall performance has stabilized. We will continue to monitor for outliers and edge cases that may still be impacted. Further adjustments will be made as needed to ensure consistent reliability. Sep <var data-var='date'>23</var>, <var data-var='time'>16:02</var> EDT Update - Recent changes have led to noticeable improvements in response times. Overall performance has stabilized. We will continue to monitor for outliers and edge cases that may still be impacted. Further adjustments will be made as needed to ensure consistent reliability. Sep <var data-var='date'>23</var>, <var data-var='time'>13:07</var> EDT Update - We’ve implemented several changes aimed at improving response times. While early results show some improvement, system performance is still not where it needs to be. Our team is continuing to investigate and optimize. We continue to monitor closely and making further adjustments as needed. Sep <var data-var='date'>22</var>, <var data-var='time'>21:42</var> EDT Monitoring - We have implemented some performance improvements that appear to have the impact we were hoping for. We will monitor overnight and into tomorrow to ensure everything is still working well. Sep <var data-var='date'>22</var>, <var data-var='time'>18:21</var> EDT Update - We have resolved a number of performance issues, and performance is getting better. However, the team will continue to work around the clock to continue to improve things. We'll provide an update as soon as more information becomes available. Sep <var data-var='date'>22</var>, <var data-var='time'>11:47</var> EDT Update - We are continuing to resolve the performance issues. We'll provide an update as soon as more information becomes available. Sep <var data-var='date'>22</var>, <var data-var='time'>08:25</var> EDT Identified - We are experiencing some performance issues with Cash Application. We've determined the inefficient database activity which is impacting Cash Application. We're working to improve performance. We'll provide an update as soon as more information becomes available.

CashApp performance Issues

Sep <var data-var='date'>26</var>, <var data-var='time'>21:09</var> EDT Resolved - NMI has reported the issue is now resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>18:07</var> EDT Investigating - NMI has reported they are investigating an issue with their Gateway Portals and APIs. For more information, please follow their status page https://status.transactiongateway.com/ We do not believe this affects Versapay's Payment Gateway connections to NMI, but that it DOES affect legacy client connections through Collaborative AR.

NMI - Connectivity Issues with Gateway Portals and APIs

Sep <var data-var='date'>22</var>, <var data-var='time'>12:29</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>17:37</var> EDT Identified - MRI has identified an issue with a software update on their side which is impacting ERP Connectors for MRI. This impact is limited to MRI clients, all other Connectors are operational at this time. MRI has indicated they are working on a fix for the issue, and we will provide an update as soon as more information becomes available.

ERP Connectors for MRI - Outage

Sep <var data-var='date'>20</var>, <var data-var='time'>19:34</var> EDT Completed - We have completed our maintenance activities, and all services are now up and running. Please reach out to Support if any issues are experienced at this point. Thank you again for your patience and understanding. Sep <var data-var='date'>20</var>, <var data-var='time'>14:45</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>20</var>, <var data-var='time'>14:44</var> EDT Scheduled - We are conducting major infrastructure maintenance on the Cash Application environment that will lead to intermittent outages to the application between 14:00 and 22:00 EDT. We will advise once the maintenance is complete and services are fully restored. Thank you for your patience and understanding.

Cash Application - Infrastructure Maintenance

Sep <var data-var='date'>15</var>, <var data-var='time'>12:22</var> EDT Resolved - This issue was resolved late Friday evening. Sep <var data-var='date'>12</var>, <var data-var='time'>15:30</var> EDT Identified - Due to an issue that NetSuite is experiencing (https://status.netsuite.com/), our NetSuite ERP Integrations, including payments, may be encountering errors for our customers. We’ll provide an update as soon as more information becomes available.

Netsuite Integration Issues

Sep <var data-var='date'> 8</var>, <var data-var='time'>18:02</var> EDT Resolved - The payments issue is resolved. Users can now issue payments without issue. We apologize for any inconvenience this has caused. If you have any questions, please contact support@versapay.com. Sep <var data-var='date'> 8</var>, <var data-var='time'>16:50</var> EDT Investigating - We’ve identified an issue affecting a few payment transactions that include multiple invoices where the order number is unusually long. To avoid this, the workaround is to pay the invoices individually. Our team is actively working on a fix to resolve this.

Collaborative AR - Multi-Invoice Payment Issues

Aug <var data-var='date'>12</var>, <var data-var='time'>15:44</var> EDT Resolved - We have not seen any further issues since the hotfix was deployed. Aug <var data-var='date'>11</var>, <var data-var='time'>18:26</var> EDT Monitoring - The team has deployed a hot fix, and we have seen successful transactions. We will be monitoring to ensure no further issues remain Aug <var data-var='date'>11</var>, <var data-var='time'>17:21</var> EDT Update - We are working on a hotfix to resolve the issue. Aug <var data-var='date'>11</var>, <var data-var='time'>15:59</var> EDT Identified - We’re experiencing a potential issue with NetSuite Hosted Payment Pages not being able to transact payments through NMI. We understand the issue and we'll provide an update as soon as more information becomes available.

Investigating Payment related issues with NetSuite Hosted Payment Pages

Jul <var data-var='date'>14</var>, <var data-var='time'>11:41</var> EDT Resolved - We have successfully resolved the issue, and have validated that the solution is working correctly. Jul <var data-var='date'>14</var>, <var data-var='time'>09:42</var> EDT Monitoring - We have identified the problem, and have implemented a temporary fix for expediency. Transactions are flowing again. We are in the process of completing the permanent fix. Jul <var data-var='date'>14</var>, <var data-var='time'>09:15</var> EDT Investigating - We’re experiencing a potential issue with TPro3. We'll provide an update as soon as more information becomes available.

Investigating Payments Problems with Tpro3

Jun <var data-var='date'>18</var>, <var data-var='time'>14:42</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>13:28</var> EDT Monitoring - The issue affecting the TPRO3 Gateway has been resolved, and card-present transactions are now processing normally. We will continue to monitor the system to ensure stability. Thank you for your patience and understanding during this incident. Jun <var data-var='date'>18</var>, <var data-var='time'>12:00</var> EDT Investigating - We are currently experiencing an issue with the TPRO3 Gateway, which is impacting the ability to process card-present transactions. Our team is actively investigating and working to resolve the problem as quickly as possible. We will share updates here as soon as more information becomes available. Thank you for your patience.

TPRO3 Gateway Service Disruption

Jun <var data-var='date'>18</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>19:07</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time.

Is Versapay down?

Versapay status is UP

Lastest published events

Payment Gateway Performance Degradation

Versapay Autopay

Bridgepay Outage

Versapay Services, Components and Regions

Recent Versapay events

Payment Gateway Performance Degradation

Versapay Autopay

Bridgepay Outage

Cash Application - File Processing Delays

Investigating Intacct import issue with C-AR

Collaborative AR - Monthly Statement PDF Attachment Issues