Jul <var data-var='date'> 7</var>, <var data-var='time'>22:44</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 7</var>, <var data-var='time'>20:53</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 7</var>, <var data-var='time'>20:42</var> PDT Investigating - We are currently investigating this issue.

Some Access Controllers are falsely reporting as offline

Jul <var data-var='date'> 7</var>, <var data-var='time'>17:22</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>17:14</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 7</var>, <var data-var='time'>17:07</var> PDT Investigating - We are currently investigating this issue.

Access Control web is not loading for some users on Government organizations

Jul <var data-var='date'> 3</var>, <var data-var='time'>09:15</var> PDT Identified - Our team has made progress investigating an issue affecting Bluetooth unlocks on Verkada TD33 Intercoms. A mitigation is available now - affected customers can contact Verkada Support to have Bluetooth unlocks restored on their TD33 Intercoms. We are continuing to work toward a permanent fix and will provide further updates. Jul <var data-var='date'> 2</var>, <var data-var='time'>17:36</var> PDT Investigating - We are currently investigating this issue.

Some Intercom units are failing to process bluetooth unlocks

Jul <var data-var='date'> 2</var>, <var data-var='time'>16:39</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:56</var> PDT Investigating - We are currently investigating this issue.

Some Access level exceptions are taking effect early

Jul <var data-var='date'> 1</var>, <var data-var='time'>12:30</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:32</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> PDT Investigating - We are currently investigating this issue.

Camera analytics results are not being displayed for some US Gov customers

Jun <var data-var='date'>23</var>, <var data-var='time'>07:03</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>06:50</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>06:41</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>23</var>, <var data-var='time'>05:43</var> PDT Investigating - We are currently investigating this issue.

Issue Loading Historical Video In European Organisations

May <var data-var='date'>28</var>, <var data-var='time'>11:35</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>12:18</var> PDT Update - Some viewing stations have not taken the fix that has been implemented. We are continuing to monitor the rollout of the fix. May <var data-var='date'>27</var>, <var data-var='time'>12:11</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>27</var>, <var data-var='time'>12:10</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.

Some Viewing Stations are reporting offline in command and displaying a black screen.

May <var data-var='date'>27</var>, <var data-var='time'>10:31</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>08:19</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>03:22</var> PDT Update - The issue has been identified and a fix is being implemented. As a workaround, customers can go to the VX's settings page and update the OS. May <var data-var='date'>27</var>, <var data-var='time'>03:18</var> PDT Identified - The issue has been identified and a fix is being implemented. As a workaround, customers can go to the VX's settings page and start a Software Update.

May <var data-var='date'>24</var>, <var data-var='time'>08:13</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>23</var>, <var data-var='time'>20:47</var> PDT Update - People and Vehicle Attributes are fully operational. We are continuing to work on restoring AI Search. May <var data-var='date'>23</var>, <var data-var='time'>15:27</var> PDT Update - License Plate Recognition is now fully operational. People/Vehicle Attributes and AI Search are slowly recovering. May <var data-var='date'>23</var>, <var data-var='time'>11:53</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>07:13</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>06:49</var> PDT Investigating - We are currently investigating this issue.

New detections of License Plates, AI Search and People/Vehicle Attributes unavailable for search In US Based Organizations.

May <var data-var='date'>21</var>, <var data-var='time'>06:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>09:27</var> PDT Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>18</var>, <var data-var='time'>11:04</var> PDT Scheduled - During this window, new detections of license plates, people, and vehicles will be cached and temporarily inaccessible. Existing detections will remain searchable, and alerts will continue to be sent out normally. The cached detection data will sync into Command and become usable once the maintenance is complete. This maintenance window will only impact commercial organizations created with data residency set to United States. European Union and Australian organizations will not be affected.

Planned maintenance updating analytics and search infrastructure

May <var data-var='date'>20</var>, <var data-var='time'>00:51</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>18:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>17:55</var> PDT Investigating - We are currently investigating Classic Alarms not being available in Command for some organisations. New Alarms is not affected.

Classic Alarms not available for some orgs

May <var data-var='date'>15</var>, <var data-var='time'>12:40</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>11:14</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>15</var>, <var data-var='time'>09:53</var> PDT Investigating - We are investigating elevated latency and intermittent failures affecting alert notifications, webhook deliveries, and person/vehicle/LPR detection events. Webhook deliveries that fail during this period will not be retried. Live video and camera connectivity are not affected.

Delayed and dropped alert notifications, webhook deliveries, and person/vehicle detection events

May <var data-var='date'>13</var>, <var data-var='time'>08:32</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>08:12</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>08:12</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>13</var>, <var data-var='time'>07:15</var> PDT Investigating - We are currently investigating this issue.

Issues receiving NCIC alerts in Government Solutions Command Organizations

May <var data-var='date'>13</var>, <var data-var='time'>06:03</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>12:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>11:55</var> PDT Investigating - Workplace is currently degraded. We are actively investigating the issue.

Issue loading Workplace products

May <var data-var='date'>11</var>, <var data-var='time'>09:55</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>06:55</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>05:06</var> PDT Investigating - We are currently investigating this issue.

Unable to modify analytics for cameras in European organisations

May <var data-var='date'> 7</var>, <var data-var='time'>08:26</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>08:15</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>08:05</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'> 7</var>, <var data-var='time'>07:52</var> PDT Investigating - We are currently investigating this issue.

Degraded functionality on Command and some cameras showing offline

May <var data-var='date'> 5</var>, <var data-var='time'>05:51</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>19:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>06:30</var> PDT Identified - The issue has been identified and a fix is being implemented.

Delay processing access events

May <var data-var='date'> 4</var>, <var data-var='time'>13:01</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>10:26</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 4</var>, <var data-var='time'>09:24</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 4</var>, <var data-var='time'>06:41</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'> 4</var>, <var data-var='time'>06:39</var> PDT Investigating - We are currently investigating this issue.

Issues loading the access page in command.

May <var data-var='date'> 1</var>, <var data-var='time'>23:59</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>23:29</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 1</var>, <var data-var='time'>22:11</var> PDT Investigating - We are currently investigating this issue.

Face detections are degraded for customers in US–based orgs

May <var data-var='date'> 1</var>, <var data-var='time'>11:39</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>11:32</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 1</var>, <var data-var='time'>10:55</var> PDT Identified - The issue has been identified and a fix is being implemented.

LPR not showing new plates detected

Apr <var data-var='date'>30</var>, <var data-var='time'>14:19</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>13:56</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>30</var>, <var data-var='time'>13:49</var> PDT Investigating - We are currently investigating this issue.

Preparing archives for download is failing for some users.

Apr <var data-var='date'>28</var>, <var data-var='time'>15:12</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>15:09</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>28</var>, <var data-var='time'>11:16</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>28</var>, <var data-var='time'>11:11</var> PDT Investigating - We are currently investigating this issue.

Camera alerts in the European Union region are experiencing delivery failures and increased latency.

Apr <var data-var='date'>23</var>, <var data-var='time'>07:47</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>11:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>11:12</var> PDT Identified - We have identified an infrastructure issue and are working to implement a fix. Apr <var data-var='date'>22</var>, <var data-var='time'>10:43</var> PDT Investigating - Verkada is investigating an issue where some users are unable to login.

Unable to log into Verkada Command

Apr <var data-var='date'>23</var>, <var data-var='time'>07:47</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>12:06</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>11:36</var> PDT Investigating - We are currently investigating this issue.

Verkada Alarms outage

Apr <var data-var='date'>22</var>, <var data-var='time'>13:57</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>09:17</var> PDT Identified - The issue has been identified and a fix is being implemented.

Is Verkada Command down?

Verkada Command status is DEGRADED

Components with issues

Lastest published events

Some Access Controllers are falsely reporting as offline

Access Control web is not loading for some users on Government organizations

Some Intercom units are failing to process bluetooth unlocks

Verkada Command Services, Components and Regions

Recent Verkada Command events

Some Access Controllers are falsely reporting as offline

Access Control web is not loading for some users on Government organizations

Some Intercom units are failing to process bluetooth unlocks

Some Access level exceptions are taking effect early

Camera analytics results are not being displayed for some US Gov customers

Issue Loading Historical Video In European Organisations

Get your FREE account now,
5 monitors included!

Is Verkada Command down?

Verkada Command status is DEGRADED

Components with issues

Lastest published events

Some Access Controllers are falsely reporting as offline

Access Control web is not loading for some users on Government organizations

Some Intercom units are failing to process bluetooth unlocks

Verkada Command Services, Components and Regions

Recent Verkada Command events

Some Access Controllers are falsely reporting as offline

Access Control web is not loading for some users on Government organizations

Some Intercom units are failing to process bluetooth unlocks

Some Access level exceptions are taking effect early

Camera analytics results are not being displayed for some US Gov customers

Issue Loading Historical Video In European Organisations

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!