Aug <var data-var='date'>21</var>, <var data-var='time'>16:27</var> PDT Resolved - We identified an issue affecting Viewing Stations with a non-English locale set. We’ve since shipped a new version, that resolves it. Symptom: affected customers most likely saw a black screen on their VX. What we’ve done: went through the list of affected devices, manually updated the ones we could, and verified they’re back to a healthy, streaming state. Aug <var data-var='date'>20</var>, <var data-var='time'>21:12</var> PDT Update - Our engineers are continuing to work on this issue with high priority. If you have an affected Viewing Station please leave it online so that an update can applied when available. Aug <var data-var='date'>20</var>, <var data-var='time'>20:01</var> PDT Investigating - Our engineers are investigating an issue causing a small subset of viewing stations to be offline.

Some Viewing Stations are offline

Aug <var data-var='date'>13</var>, <var data-var='time'>13:08</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>11:45</var> PDT Monitoring - Security screening functionality has returned to normal operation. We are continuing to monitor the service. Aug <var data-var='date'>13</var>, <var data-var='time'>11:39</var> PDT Update - Our security screening service provider has identified the issue and is working on a resolution. Aug <var data-var='date'>13</var>, <var data-var='time'>11:32</var> PDT Identified - We are experiencing an outage with our security screening service.

Service disruption for Security Screening feature

Aug <var data-var='date'> 6</var>, <var data-var='time'>17:02</var> PDT Resolved - Command login remains stable after resolving an infrastructure issue causing difficulty logging in. Aug <var data-var='date'> 6</var>, <var data-var='time'>16:44</var> PDT Monitoring - We have resolved the issue and will monitor to ensure services remain stable. Aug <var data-var='date'> 6</var>, <var data-var='time'>16:39</var> PDT Investigating - We are investigating command.verkada.com not loading for all users. Users can still access Verkada Command by visiting https://command.verkada.com/login as a workaround.

Verkada Command not loading

Aug <var data-var='date'> 3</var>, <var data-var='time'>08:16</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>08:07</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>07:26</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 3</var>, <var data-var='time'>06:04</var> PDT Investigating - We are currently investigating this issue.

Issues with Managing Command Users and Access Controllers are appearing offline in GovCloud

Jul <var data-var='date'>28</var>, <var data-var='time'>13:39</var> PDT Resolved - All services have been restored and are operating normally and the underlying issue has been resolved. Please reach out to our Support team if you are experience any further issues. Jul <var data-var='date'>28</var>, <var data-var='time'>12:26</var> PDT Update - The fix has been deployed to the majority of affected services. A small number are still completing their rollout, and some users may continue to see errors or incorrect device status until they finish. Jul <var data-var='date'>28</var>, <var data-var='time'>11:35</var> PDT Monitoring - The fix has been deployed across affected services and functionality is returning to normal. We are monitoring to confirm full recovery. Jul <var data-var='date'>28</var>, <var data-var='time'>11:13</var> PDT Update - GovCloud login has been restored. Other features remain partially affected, including profile photos and creating new access users, and deployments are continuing across the remaining services. We will keep updating as each area is confirmed recovered. Jul <var data-var='date'>28</var>, <var data-var='time'>10:34</var> PDT Update - The fix is now being deployed across all affected services and the first services have recovered. Affected customers may see missing profile photos, failed photo uploads, and errors when creating new access users or assigning cards. GovCloud login is not yet restored and remains the highest priority. Improvement will be gradual as each service completes its rollout. Jul <var data-var='date'>28</var>, <var data-var='time'>10:23</var> PDT Identified - Multiple Command services are degraded or unavailable, including login for GovCloud users, person profile photos in Command Users and Access Users, and some video, search, and analytics features. We have identified the cause and are deploying a fix across all services. Jul <var data-var='date'>28</var>, <var data-var='time'>09:45</var> PDT Investigating - We are currently investigating this issue.

Multiple Command services are degraded or unavailable

Jul <var data-var='date'>22</var>, <var data-var='time'>17:05</var> PDT Resolved - Engineering resolved the issue and users should be able to claim Mobile NFC credentials as normal. Jul <var data-var='date'>22</var>, <var data-var='time'>13:20</var> PDT Investigating - Verkada is investigating an inability of some users to add Mobile NFC credentials to Apple Wallet.

Users unable to add Mobile NFC credentials to Apple Wallet

Jul <var data-var='date'>13</var>, <var data-var='time'>16:53</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>12:37</var> PDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 9</var>, <var data-var='time'>12:37</var> PDT Monitoring - A fix has been rolled out to all affected Verkada TD33 Intercoms that restores Bluetooth unlock functionality. We are monitoring to confirm full recovery. Customers who continue to experience issues should contact Verkada Support. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:15</var> PDT Identified - Our team has made progress investigating an issue affecting Bluetooth unlocks on Verkada TD33 Intercoms. A mitigation is available now - affected customers can contact Verkada Support to have Bluetooth unlocks restored on their TD33 Intercoms. We are continuing to work toward a permanent fix and will provide further updates. Jul <var data-var='date'> 2</var>, <var data-var='time'>17:36</var> PDT Investigating - We are currently investigating this issue.

Some Intercom units are failing to process bluetooth unlocks

Jul <var data-var='date'>10</var>, <var data-var='time'>15:01</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>14:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>10</var>, <var data-var='time'>14:23</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>10</var>, <var data-var='time'>12:55</var> PDT Investigating - We are currently investigating this issue.

Some users are unable to sign into Verkada Pass on Android phones

Jul <var data-var='date'> 7</var>, <var data-var='time'>22:44</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 7</var>, <var data-var='time'>20:53</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 7</var>, <var data-var='time'>20:42</var> PDT Investigating - We are currently investigating this issue.

Some Access Controllers are falsely reporting as offline

Jul <var data-var='date'> 7</var>, <var data-var='time'>17:22</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>17:14</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 7</var>, <var data-var='time'>17:07</var> PDT Investigating - We are currently investigating this issue.

Access Control web is not loading for some users on Government organizations

Jul <var data-var='date'> 2</var>, <var data-var='time'>16:39</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:56</var> PDT Investigating - We are currently investigating this issue.

Some Access level exceptions are taking effect early

Jul <var data-var='date'> 1</var>, <var data-var='time'>12:30</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:32</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> PDT Investigating - We are currently investigating this issue.

Camera analytics results are not being displayed for some US Gov customers

Jun <var data-var='date'>23</var>, <var data-var='time'>07:03</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>06:50</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>06:41</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>23</var>, <var data-var='time'>05:43</var> PDT Investigating - We are currently investigating this issue.

Issue Loading Historical Video In European Organisations

May <var data-var='date'>28</var>, <var data-var='time'>11:35</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>12:18</var> PDT Update - Some viewing stations have not taken the fix that has been implemented. We are continuing to monitor the rollout of the fix. May <var data-var='date'>27</var>, <var data-var='time'>12:11</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>27</var>, <var data-var='time'>12:10</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.

Some Viewing Stations are reporting offline in command and displaying a black screen.

May <var data-var='date'>27</var>, <var data-var='time'>10:31</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>08:19</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>03:22</var> PDT Update - The issue has been identified and a fix is being implemented. As a workaround, customers can go to the VX's settings page and update the OS. May <var data-var='date'>27</var>, <var data-var='time'>03:18</var> PDT Identified - The issue has been identified and a fix is being implemented. As a workaround, customers can go to the VX's settings page and start a Software Update.

May <var data-var='date'>24</var>, <var data-var='time'>08:13</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>23</var>, <var data-var='time'>20:47</var> PDT Update - People and Vehicle Attributes are fully operational. We are continuing to work on restoring AI Search. May <var data-var='date'>23</var>, <var data-var='time'>15:27</var> PDT Update - License Plate Recognition is now fully operational. People/Vehicle Attributes and AI Search are slowly recovering. May <var data-var='date'>23</var>, <var data-var='time'>11:53</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>07:13</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>06:49</var> PDT Investigating - We are currently investigating this issue.

New detections of License Plates, AI Search and People/Vehicle Attributes unavailable for search In US Based Organizations.

May <var data-var='date'>21</var>, <var data-var='time'>06:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>09:27</var> PDT Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>18</var>, <var data-var='time'>11:04</var> PDT Scheduled - During this window, new detections of license plates, people, and vehicles will be cached and temporarily inaccessible. Existing detections will remain searchable, and alerts will continue to be sent out normally. The cached detection data will sync into Command and become usable once the maintenance is complete. This maintenance window will only impact commercial organizations created with data residency set to United States. European Union and Australian organizations will not be affected.

Planned maintenance updating analytics and search infrastructure

May <var data-var='date'>20</var>, <var data-var='time'>00:51</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>18:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>17:55</var> PDT Investigating - We are currently investigating Classic Alarms not being available in Command for some organisations. New Alarms is not affected.

Classic Alarms not available for some orgs

May <var data-var='date'>15</var>, <var data-var='time'>12:40</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>11:14</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>15</var>, <var data-var='time'>09:53</var> PDT Investigating - We are investigating elevated latency and intermittent failures affecting alert notifications, webhook deliveries, and person/vehicle/LPR detection events. Webhook deliveries that fail during this period will not be retried. Live video and camera connectivity are not affected.

Delayed and dropped alert notifications, webhook deliveries, and person/vehicle detection events

May <var data-var='date'>13</var>, <var data-var='time'>08:32</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>08:12</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>08:12</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>13</var>, <var data-var='time'>07:15</var> PDT Investigating - We are currently investigating this issue.

Issues receiving NCIC alerts in Government Solutions Command Organizations

May <var data-var='date'>13</var>, <var data-var='time'>06:03</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>12:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>11:55</var> PDT Investigating - Workplace is currently degraded. We are actively investigating the issue.

Issue loading Workplace products

May <var data-var='date'>11</var>, <var data-var='time'>09:55</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>06:55</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>05:06</var> PDT Investigating - We are currently investigating this issue.

Unable to modify analytics for cameras in European organisations

May <var data-var='date'> 7</var>, <var data-var='time'>08:26</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>08:15</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>08:05</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'> 7</var>, <var data-var='time'>07:52</var> PDT Investigating - We are currently investigating this issue.

Degraded functionality on Command and some cameras showing offline

May <var data-var='date'> 5</var>, <var data-var='time'>05:51</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>19:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>06:30</var> PDT Identified - The issue has been identified and a fix is being implemented.

Delay processing access events

May <var data-var='date'> 4</var>, <var data-var='time'>13:01</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>10:26</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 4</var>, <var data-var='time'>09:24</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 4</var>, <var data-var='time'>06:41</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'> 4</var>, <var data-var='time'>06:39</var> PDT Investigating - We are currently investigating this issue.

Is Verkada Command down?

Verkada Command status is UP

Lastest published events

Some Viewing Stations are offline

Service disruption for Security Screening feature

Verkada Command not loading

Verkada Command Services, Components and Regions

Recent Verkada Command events

Some Viewing Stations are offline

Service disruption for Security Screening feature

Verkada Command not loading

Issues with Managing Command Users and Access Controllers are appearing offline in GovCloud

Multiple Command services are degraded or unavailable

Users unable to add Mobile NFC credentials to Apple Wallet