Apr <var data-var='date'> 8</var>, <var data-var='time'>11:16</var> PDT Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 8</var>, <var data-var='time'>08:04</var> PDT Investigating - Verkada is investigating instances of LPR results taking an excessively long time to populate.

LPR performance degraded

Apr <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> PDT Investigating - Guest in Government Solutions Command Organizations is experiencing degraded performance. We are currently investigating.

Degraded Performance for Guest in Government Solutions Command Organizations

Apr <var data-var='date'> 8</var>, <var data-var='time'>06:47</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'> 8</var>, <var data-var='time'>06:39</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 8</var>, <var data-var='time'>06:15</var> PDT Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 8</var>, <var data-var='time'>06:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 8</var>, <var data-var='time'>05:11</var> PDT Investigating - We are currently investigating this issue.

Issues loading Command for some US-based Organizations

Apr <var data-var='date'> 1</var>, <var data-var='time'>18:03</var> PDT Resolved - We have resolved an issue with delayed device upgrades caused by an infrastructure resource bottleneck. Devices should continue to process firmware upgrades on their regular schedule.Apr <var data-var='date'> 1</var>, <var data-var='time'>13:51</var> PDT Investigating - We are currently investigating issues with our over-the-air (OTA) firmware upgrade system. Your devices will still function normally while we resolve these issues.

Some devices are unable to upgrade firmware

Mar <var data-var='date'>31</var>, <var data-var='time'>16:10</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>15:52</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>31</var>, <var data-var='time'>15:25</var> PDT Identified - We are working on mitigating the issue, we have restored camera firmware upgrade functionality.Mar <var data-var='date'>31</var>, <var data-var='time'>15:25</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>31</var>, <var data-var='time'>14:28</var> PDT Investigating - We are investigating devices falsely reporting as offline in Command, this is affecting multiple product lines including cameras, intercoms and alarms. We are also aware camera firmware updates are failing.

Devices reporting offline & firmware updates failing

Mar <var data-var='date'>31</var>, <var data-var='time'>12:21</var> PDT Resolved - Normal behavior for archives has been restored and archives created during this interval should be able to be prepared for download.Mar <var data-var='date'>31</var>, <var data-var='time'>12:09</var> PDT Monitoring - Verkada has implemented a fix and is monitoring results. Normal function for archives should be restored.Mar <var data-var='date'>31</var>, <var data-var='time'>11:58</var> PDT Investigating - Verkada is investigating an issue preventing archives from being prepared for download.

Unable to prepare archives for download

Mar <var data-var='date'>30</var>, <var data-var='time'>11:12</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>30</var>, <var data-var='time'>09:08</var> PDT Investigating - We are currently investigating this issue.

Issues with uploading footage for Archives.

Mar <var data-var='date'>26</var>, <var data-var='time'>15:09</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>26</var>, <var data-var='time'>14:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>26</var>, <var data-var='time'>14:46</var> PDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>26</var>, <var data-var='time'>14:45</var> PDT Investigating - We are currently investigating this issue.

Some users are unable to perform AI searches in US-based organizations

Mar <var data-var='date'>17</var>, <var data-var='time'>13:00</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>12:31</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>17</var>, <var data-var='time'>12:23</var> PDT Investigating - Verkada is investigating an issue where users are unable to load the Mailroom Home page on Command. The Mailroom app is not affected.

Issues loading Mailroom Home page on Command

Mar <var data-var='date'>16</var>, <var data-var='time'>19:23</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>16</var>, <var data-var='time'>17:30</var> PDT Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>16</var>, <var data-var='time'>17:17</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>16</var>, <var data-var='time'>14:31</var> PDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>16</var>, <var data-var='time'>13:35</var> PDT Investigating - We are currently investigating this issue.

Some users are experiencing issues with Access unlocks and user creation

Mar <var data-var='date'>12</var>, <var data-var='time'>10:13</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>09:50</var> PDT Investigating - Verkada engineering is aware of an issue where the alarms page does not load under some circumstances such as changing response levels. We are currently investigating.

Alarms page crashing after changes to response levels

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:27</var> PST Resolved - This issue is resolved and we see all performance metrics remaining stable at normal levels.Mar <var data-var='date'> 5</var>, <var data-var='time'>11:10</var> PST Monitoring - We have seen performance improvements and are monitoring results from the fix.Mar <var data-var='date'> 5</var>, <var data-var='time'>10:52</var> PST Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'> 5</var>, <var data-var='time'>10:33</var> PST Update - We are continuing to investigate this issue.Mar <var data-var='date'> 5</var>, <var data-var='time'>10:23</var> PST Investigating - Verkada is investigating an issue where users are unable to log into Verkada Command

Unable to log into Verkada Command

Feb <var data-var='date'>25</var>, <var data-var='time'>03:12</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>24</var>, <var data-var='time'>07:35</var> PST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>24</var>, <var data-var='time'>06:43</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>24</var>, <var data-var='time'>06:00</var> PST Investigating - We are currently investigating this issue. Our upstream network provider is experiencing an outage affecting USA Verizon profiles on 4G/LTE.

Cellular Gateways and CR63-E Cameras on Verkada SIM profiles offline

Feb <var data-var='date'>19</var>, <var data-var='time'>16:50</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>14:19</var> PST Identified - The issue has been identified and we are working on a fix.Feb <var data-var='date'>19</var>, <var data-var='time'>13:04</var> PST Investigating - We are currently investigating this issue

Unable to add badges to Apple Wallet in Verkada Pass App

Feb <var data-var='date'>12</var>, <var data-var='time'>15:38</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>15:25</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>12</var>, <var data-var='time'>15:11</var> PST Investigating - We are currently investigating this issue.

Device management might be broken for adding/deleting devices in command

Feb <var data-var='date'>12</var>, <var data-var='time'>13:12</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>08:50</var> PST Monitoring - Our upstream network provider is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks.Feb <var data-var='date'>12</var>, <var data-var='time'>07:10</var> PST Investigating - Our upstream network provider is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks.

New and Classic Alarms LTE Modules having connectivity issues

Feb <var data-var='date'>10</var>, <var data-var='time'>13:56</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>10</var>, <var data-var='time'>11:20</var> PST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>10</var>, <var data-var='time'>07:13</var> PST Investigating - We are aware of issues with remote unlocks and calls taking a long time.

Issues with remote unlocks and calls on Intercom

Feb <var data-var='date'> 3</var>, <var data-var='time'>09:52</var> PST Resolved - We have implemented the fix.Feb <var data-var='date'> 3</var>, <var data-var='time'>08:05</var> PST Identified - The issue has been identified and we are implementing a fix.Feb <var data-var='date'> 3</var>, <var data-var='time'>07:10</var> PST Investigating - We are currently investigating this issue

Unable to add Pass App badge to Apple Wallet

Jan <var data-var='date'>27</var>, <var data-var='time'>03:25</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>26</var>, <var data-var='time'>23:50</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>26</var>, <var data-var='time'>23:07</var> PST Investigating - We have identified an issue with Intercoms unlocking doors via entry code, keycard, and Bluetooth. Intercom calls, Remote unlock, and Web unlock remain functional. Our engineering team is investigating and will provide further updates as they become available.

Intercoms unable to unlock doors

Jan <var data-var='date'>24</var>, <var data-var='time'>16:00</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>24</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>21</var>, <var data-var='time'>11:41</var> PST Scheduled - Our security screening feature may be impacted due to planned maintenance from our service provider.

Security Screening Maintenance

Jan <var data-var='date'>13</var>, <var data-var='time'>08:50</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>13</var>, <var data-var='time'>08:16</var> PST Update - We are continuing to monitor for any further issues.Jan <var data-var='date'>13</var>, <var data-var='time'>08:16</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>13</var>, <var data-var='time'>07:52</var> PST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>13</var>, <var data-var='time'>07:46</var> PST Investigating - We are currently investigating this issue.

Government customers are unable to view history and motion events

Jan <var data-var='date'> 9</var>, <var data-var='time'>13:40</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 9</var>, <var data-var='time'>13:03</var> PST Identified - Seeing delays for our support chat due to an issue with our upstream provider. Please call in to North America: +1 (650) 514-2500 Latin America: +52 55 9990 8275 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300 or email support@verkada.com for immediate support assistanceJan <var data-var='date'> 9</var>, <var data-var='time'>12:12</var> PST Investigating - Seeing delays for our support chat due to an issue with our upstream provider. Please call in to North America: +1 (650) 514-2500 Latin America: +52 55 9990 8275 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300 or email support@verkada.com for immediate support assistance

Chat system is loading slowly

Jan <var data-var='date'> 9</var>, <var data-var='time'>09:54</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 8</var>, <var data-var='time'>22:09</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'> 8</var>, <var data-var='time'>18:56</var> PST Investigating - Verkada engineering is investigating issues with our Command platform. Customers may experience issues with device administration and device status reporting.

Issues loading & administering devices in Command

Jan <var data-var='date'> 7</var>, <var data-var='time'>15:51</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 7</var>, <var data-var='time'>15:41</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'> 7</var>, <var data-var='time'>15:16</var> PST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'> 7</var>, <var data-var='time'>15:03</var> PST Investigating - We have reports of few alarm devices falling offline. Engineering is looking into it.

Some customers are reporting few alarm devices falling offline

Jan <var data-var='date'> 7</var>, <var data-var='time'>12:59</var> PST Resolved - Verkada's engineering team identified the issue and applied a mitigation and we have observed functionality returning to normal.Jan <var data-var='date'> 7</var>, <var data-var='time'>12:38</var> PST Monitoring - Verkada engineering is investigating an issue where some resources were slow to load.

Is Verkada Command down?

Verkada Command status is DEGRADED

Components with issues

Lastest published events

LPR performance degraded

Degraded Performance for Guest in Government Solutions Command Organizations

Issues loading Command for some US-based Organizations

Verkada Command Services, Components and Regions

Recent Verkada Command events

LPR performance degraded

Degraded Performance for Guest in Government Solutions Command Organizations

Issues loading Command for some US-based Organizations

Some devices are unable to upgrade firmware

Devices reporting offline & firmware updates failing

Unable to prepare archives for download

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Is Verkada Command down?

Verkada Command status is DEGRADED

Components with issues

Lastest published events

LPR performance degraded

Degraded Performance for Guest in Government Solutions Command Organizations

Issues loading Command for some US-based Organizations

Verkada Command Services, Components and Regions

Recent Verkada Command events

LPR performance degraded

Degraded Performance for Guest in Government Solutions Command Organizations

Issues loading Command for some US-based Organizations

Some devices are unable to upgrade firmware

Devices reporting offline & firmware updates failing

Unable to prepare archives for download

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!