May <var data-var='date'>23</var>, <var data-var='time'>20:47</var> PDT Update - People and Vehicle Attributes are fully operational. We are continuing to work on restoring AI Search. May <var data-var='date'>23</var>, <var data-var='time'>15:27</var> PDT Update - License Plate Recognition is now fully operational. People/Vehicle Attributes and AI Search are slowly recovering. May <var data-var='date'>23</var>, <var data-var='time'>11:53</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>07:13</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>06:49</var> PDT Investigating - We are currently investigating this issue.

New detections of License Plates, AI Search and People/Vehicle Attributes unavailable for search In US Based Organizations.

May <var data-var='date'>21</var>, <var data-var='time'>06:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>09:27</var> PDT Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>18</var>, <var data-var='time'>11:04</var> PDT Scheduled - During this window, new detections of license plates, people, and vehicles will be cached and temporarily inaccessible. Existing detections will remain searchable, and alerts will continue to be sent out normally. The cached detection data will sync into Command and become usable once the maintenance is complete. This maintenance window will only impact commercial organizations created with data residency set to United States. European Union and Australian organizations will not be affected.

Planned maintenance updating analytics and search infrastructure

May <var data-var='date'>20</var>, <var data-var='time'>00:51</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>18:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>17:55</var> PDT Investigating - We are currently investigating Classic Alarms not being available in Command for some organisations. New Alarms is not affected.

Classic Alarms not available for some orgs

May <var data-var='date'>15</var>, <var data-var='time'>12:40</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>11:14</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>15</var>, <var data-var='time'>09:53</var> PDT Investigating - We are investigating elevated latency and intermittent failures affecting alert notifications, webhook deliveries, and person/vehicle/LPR detection events. Webhook deliveries that fail during this period will not be retried. Live video and camera connectivity are not affected.

Delayed and dropped alert notifications, webhook deliveries, and person/vehicle detection events

May <var data-var='date'>13</var>, <var data-var='time'>08:32</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>08:12</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>08:12</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>13</var>, <var data-var='time'>07:15</var> PDT Investigating - We are currently investigating this issue.

Issues receiving NCIC alerts in Government Solutions Command Organizations

May <var data-var='date'>13</var>, <var data-var='time'>06:03</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>12:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>11:55</var> PDT Investigating - Workplace is currently degraded. We are actively investigating the issue.

Issue loading Workplace products

May <var data-var='date'>11</var>, <var data-var='time'>09:55</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>06:55</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>05:06</var> PDT Investigating - We are currently investigating this issue.

Unable to modify analytics for cameras in European organisations

May <var data-var='date'> 7</var>, <var data-var='time'>08:26</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>08:15</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>08:05</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'> 7</var>, <var data-var='time'>07:52</var> PDT Investigating - We are currently investigating this issue.

Degraded functionality on Command and some cameras showing offline

May <var data-var='date'> 5</var>, <var data-var='time'>05:51</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>19:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>06:30</var> PDT Identified - The issue has been identified and a fix is being implemented.

Delay processing access events

May <var data-var='date'> 4</var>, <var data-var='time'>13:01</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>10:26</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 4</var>, <var data-var='time'>09:24</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 4</var>, <var data-var='time'>06:41</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'> 4</var>, <var data-var='time'>06:39</var> PDT Investigating - We are currently investigating this issue.

Issues loading the access page in command.

May <var data-var='date'> 1</var>, <var data-var='time'>23:59</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>23:29</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 1</var>, <var data-var='time'>22:11</var> PDT Investigating - We are currently investigating this issue.

Face detections are degraded for customers in US–based orgs

May <var data-var='date'> 1</var>, <var data-var='time'>11:39</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>11:32</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 1</var>, <var data-var='time'>10:55</var> PDT Identified - The issue has been identified and a fix is being implemented.

LPR not showing new plates detected

Apr <var data-var='date'>30</var>, <var data-var='time'>14:19</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>13:56</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>30</var>, <var data-var='time'>13:49</var> PDT Investigating - We are currently investigating this issue.

Preparing archives for download is failing for some users.

Apr <var data-var='date'>28</var>, <var data-var='time'>15:12</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>15:09</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>28</var>, <var data-var='time'>11:16</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>28</var>, <var data-var='time'>11:11</var> PDT Investigating - We are currently investigating this issue.

Camera alerts in the European Union region are experiencing delivery failures and increased latency.

Apr <var data-var='date'>23</var>, <var data-var='time'>07:47</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>11:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>11:12</var> PDT Identified - We have identified an infrastructure issue and are working to implement a fix. Apr <var data-var='date'>22</var>, <var data-var='time'>10:43</var> PDT Investigating - Verkada is investigating an issue where some users are unable to login.

Unable to log into Verkada Command

Apr <var data-var='date'>23</var>, <var data-var='time'>07:47</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>12:06</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>11:36</var> PDT Investigating - We are currently investigating this issue.

Verkada Alarms outage

Apr <var data-var='date'>22</var>, <var data-var='time'>13:57</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>09:17</var> PDT Identified - The issue has been identified and a fix is being implemented.

Analytics products such as Unified Timeline have a delay

Apr <var data-var='date'>17</var>, <var data-var='time'>12:31</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>12:18</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>12:08</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>17</var>, <var data-var='time'>11:57</var> PDT Investigating - We are currently investigating this issue.

User management page is taking a long time to show new users

Apr <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>11:41</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>11:39</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 9</var>, <var data-var='time'>11:31</var> PDT Investigating - We are currently investigating this issue.

Some users are experiencing intermittent streaming issues in US–based organizations.

Apr <var data-var='date'> 9</var>, <var data-var='time'>10:11</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>01:47</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 8</var>, <var data-var='time'>18:58</var> PDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:16</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:04</var> PDT Investigating - Verkada is investigating instances of LPR results taking an excessively long time to populate, and archives failing to create.

Camera performance degraded

Apr <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> PDT Investigating - Guest in Government Solutions Command Organizations is experiencing degraded performance. We are currently investigating.

Degraded Performance for Guest in Government Solutions Command Organizations

Apr <var data-var='date'> 8</var>, <var data-var='time'>06:47</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>06:39</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 8</var>, <var data-var='time'>06:15</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 8</var>, <var data-var='time'>06:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 8</var>, <var data-var='time'>05:11</var> PDT Investigating - We are currently investigating this issue.

Issues loading Command for some US-based Organizations

Apr <var data-var='date'> 1</var>, <var data-var='time'>18:03</var> PDT Resolved - We have resolved an issue with delayed device upgrades caused by an infrastructure resource bottleneck. Devices should continue to process firmware upgrades on their regular schedule. Apr <var data-var='date'> 1</var>, <var data-var='time'>13:51</var> PDT Investigating - We are currently investigating issues with our over-the-air (OTA) firmware upgrade system. Your devices will still function normally while we resolve these issues.

Some devices are unable to upgrade firmware

Mar <var data-var='date'>31</var>, <var data-var='time'>16:10</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>15:52</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>15:25</var> PDT Identified - We are working on mitigating the issue, we have restored camera firmware upgrade functionality. Mar <var data-var='date'>31</var>, <var data-var='time'>15:25</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>31</var>, <var data-var='time'>14:28</var> PDT Investigating - We are investigating devices falsely reporting as offline in Command, this is affecting multiple product lines including cameras, intercoms and alarms. We are also aware camera firmware updates are failing.

Devices reporting offline & firmware updates failing

Mar <var data-var='date'>31</var>, <var data-var='time'>12:21</var> PDT Resolved - Normal behavior for archives has been restored and archives created during this interval should be able to be prepared for download. Mar <var data-var='date'>31</var>, <var data-var='time'>12:09</var> PDT Monitoring - Verkada has implemented a fix and is monitoring results. Normal function for archives should be restored. Mar <var data-var='date'>31</var>, <var data-var='time'>11:58</var> PDT Investigating - Verkada is investigating an issue preventing archives from being prepared for download.

Is Verkada Command down?

Verkada Command status is DEGRADED

Components with issues

Lastest published events

New detections of License Plates, AI Search and People/Vehicle Attributes unavailable for search In US Based Organizations.

Planned maintenance updating analytics and search infrastructure

Classic Alarms not available for some orgs

Verkada Command Services, Components and Regions

Recent Verkada Command events

New detections of License Plates, AI Search and People/Vehicle Attributes unavailable for search In US Based Organizations.

Planned maintenance updating analytics and search infrastructure

Classic Alarms not available for some orgs

Delayed and dropped alert notifications, webhook deliveries, and person/vehicle detection events

Issues receiving NCIC alerts in Government Solutions Command Organizations

Issue loading Workplace products

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Is Verkada Command down?

Verkada Command status is DEGRADED

Components with issues

Lastest published events

New detections of License Plates, AI Search and People/Vehicle Attributes unavailable for search In US Based Organizations.

Planned maintenance updating analytics and search infrastructure

Classic Alarms not available for some orgs

Verkada Command Services, Components and Regions

Recent Verkada Command events

New detections of License Plates, AI Search and People/Vehicle Attributes unavailable for search In US Based Organizations.

Planned maintenance updating analytics and search infrastructure

Classic Alarms not available for some orgs

Delayed and dropped alert notifications, webhook deliveries, and person/vehicle detection events

Issues receiving NCIC alerts in Government Solutions Command Organizations

Issue loading Workplace products

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!