May <var data-var='date'>23</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>13:51</var> PDT Scheduled - We will be undergoing scheduled database maintenance at this time. During this time, you may experience brief periods where the app is unresponsive. If this occurs, please wait approximately 5 minutes and then try again. If the issue persists after the scheduled maintenance time, please reach out to Support for assistance.

Database Maintenance

May <var data-var='date'>22</var>, <var data-var='time'>10:24</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>10:12</var> PDT Identified - We are aware of an issue causing the Integrations page to not display connected integrations. All integrations are functioning normally; this is a display issue only and does not affect any active connections. We have identified the root cause and a fix is currently being deployed. May <var data-var='date'>22</var>, <var data-var='time'>10:06</var> PDT Investigating - Integrations are failing to load on the Integrations page. We have identified the cause and are working on deploying a fix.

Integrations page failing to load integrations

May <var data-var='date'>22</var>, <var data-var='time'>02:10</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>22:10</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>22:09</var> PDT Scheduled - We will be undergoing scheduled database maintenance at this time. During this time, you may experience brief periods where the app is unresponsive. If this occurs, please wait approximately 5 minutes and then try again. If the issue persists after the scheduled maintenance time, please reach out to Support for assistance.

May <var data-var='date'>21</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>08:24</var> PDT Scheduled - We will be undergoing scheduled database maintenance at this time. During this time, you may experience brief periods where the app is unresponsive. If this occurs, please wait approximately 5 minutes and then try again. If the issue persists after the scheduled maintenance time, please reach out to Support for assistance.

May <var data-var='date'>20</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>10:19</var> PDT Scheduled - We will be undergoing scheduled database maintenance at this time. During this time, you may experience brief periods where the app is unresponsive. If this occurs, please wait approximately 5 minutes and then try again. If the issue persists after the scheduled maintenance time, please reach out to Support for assistance.

May <var data-var='date'>20</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>06:35</var> PDT Scheduled - We will be undergoing scheduled database maintenance at this time. During this time, you may experience brief periods where the app is unresponsive. If this occurs, please wait approximately 5 minutes and then try again. If the issue persists after the scheduled maintenance time, please reach out to Support for assistance. We appreciate your patience and understanding.

May <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>07:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>09:58</var> PDT Scheduled - We will be undergoing scheduled database maintenance at this time. During this time, you may experience brief periods where the app is unresponsive. If this occurs, please wait approximately 5 minutes and then try again. If the issue persists after the scheduled maintenance time, please reach out to Support for assistance. We appreciate your patience and understanding.

Database maintenance

May <var data-var='date'>13</var>, <var data-var='time'>23:43</var> PDT Resolved - This incident has been resolved, and policy and document syncing should be functioning as expected. May <var data-var='date'>13</var>, <var data-var='time'>22:37</var> PDT Monitoring - Outage in 3rd-Party Integration Confluence for syncing Policies and Documents. Atlassian is aware and actively working on mitigating the issue.

Policy and Documents cannot be synced from Confluence

May <var data-var='date'>13</var>, <var data-var='time'>00:30</var> PDT Resolved - Bad configuration change during attempt to fix web-background worker queue delay caused an elevated number of 500 errors.

Cloudflare edge proxy returning high number of 500 errors

May <var data-var='date'> 7</var>, <var data-var='time'>16:07</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>07:05</var> PDT Monitoring - Error rates have returned to normal levels and US region users should see normal operations. We are continuing to monitor closely to confirm stability. May <var data-var='date'> 6</var>, <var data-var='time'>17:24</var> PDT Identified - We have identified the cause of this incident and are actively working to resolve it. US region users may continue to experience errors or inability to access the platform while this work is ongoing. EU and AUS regions remain unaffected. May <var data-var='date'> 6</var>, <var data-var='time'>15:33</var> PDT Investigating - We are currently investigating degraded performance affecting multiple areas of the Vanta platform. Some users may be experiencing errors or timeouts when loading pages or making API requests. Our engineering team has identified elevated database load as the likely cause and is actively working to resolve the issue. We have also engaged our database provider's support team for additional assistance. We will provide another update within 30 minutes. We apologize for the disruption.

API Degradation

May <var data-var='date'> 2</var>, <var data-var='time'>05:43</var> PDT Resolved - All systems are fully functional and this incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>09:34</var> PDT Monitoring - Error rates have returned to normal levels and EU region users should be able to access the platform. We are continuing to monitor closely to confirm stability. May <var data-var='date'> 1</var>, <var data-var='time'>07:35</var> PDT Identified - We are continuing to investigate an issue affecting our EU region. While error rates had returned to normal levels earlier today, we have identified that recovery of our EU infrastructure is taking longer than expected. EU region users may continue to experience intermittent errors or degraded performance. Our team is actively working to expedite recovery. All other regions remain unaffected. May <var data-var='date'> 1</var>, <var data-var='time'>06:03</var> PDT Monitoring - Error rates have returned to normal levels and EU region users should be able to access the platform. We are continuing to monitor closely to confirm stability. May <var data-var='date'> 1</var>, <var data-var='time'>04:41</var> PDT Identified - We have identified the cause of this incident and are actively working to resolve it. EU region users may continue to experience errors or inability to access the platform while this work is ongoing. US and AUS regions remain unaffected. May <var data-var='date'> 1</var>, <var data-var='time'>03:25</var> PDT Investigating - We are currently investigating elevated error rates affecting our EU region. US and AUS regions are not affected.

EU Region Degraded Performance

May <var data-var='date'> 1</var>, <var data-var='time'>10:42</var> PDT Resolved - The underlying GitHub incidents have been resolved, and remediation steps on Vanta's end are complete. Apr <var data-var='date'>28</var>, <var data-var='time'>10:31</var> PDT Update - A follow-up GitHub incident (https://www.githubstatus.com/incidents/x69zbgdyfzg0) is now active, which may be causing missing Pull Request data in Vanta. We're waiting for this to be resolved before completing the final mitigation steps. Apr <var data-var='date'>27</var>, <var data-var='time'>20:27</var> PDT Update - The underlying GitHub incident has been resolved, and GitHub data in Vanta is gradually being restored. We expect the remaining missing data to be restored within the next few hours, and we will finish the remaining remediation actions in the morning. Apr <var data-var='date'>27</var>, <var data-var='time'>11:56</var> PDT Identified - We've identified an issue that may cause GitHub Pull Requests, Issues, and Dependabot vulnerabilities not to appear in Vanta and may affect the status of related tests. The root cause is a downstream GitHub incident (https://www.githubstatus.com/incidents/ql942tw29yl6). We are working on mitigation.

Missing GitHub data

Apr <var data-var='date'>29</var>, <var data-var='time'>23:05</var> PDT Resolved - This incident has been resolved, and [problem] should be functioning as expected. Apr <var data-var='date'>20</var>, <var data-var='time'>16:57</var> PDT Monitoring - We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly Apr <var data-var='date'>17</var>, <var data-var='time'>16:20</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>17</var>, <var data-var='time'>13:07</var> PDT Update - As a workaround, customers can manually send evidence requests in the app which will trigger the notifications. Apr <var data-var='date'>17</var>, <var data-var='time'>12:53</var> PDT Investigating - We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.

Issue with reminder emails for vendor assessment evidence request

Apr <var data-var='date'>28</var>, <var data-var='time'>18:01</var> PDT Resolved - We've applied a fix and confirmed services are working as expected again. Apr <var data-var='date'>28</var>, <var data-var='time'>14:57</var> PDT Identified - We have identified an issue with connecting new private and partner integrations. We've identified the issue and are working on a mitigation.

New Private and Partner Integrations

Apr <var data-var='date'>27</var>, <var data-var='time'>08:08</var> PDT Resolved - This incident was fully resolved on April 24th and no further issues have been observed. Apr <var data-var='date'>17</var>, <var data-var='time'>13:48</var> PDT Monitoring - A fix will be rolled out over the weekend to fully resolve the Linear integration issues. We will update once it has been rolled out and verified. Apr <var data-var='date'>10</var>, <var data-var='time'>16:43</var> PDT Identified - We're having some issues with authentication and data synchronization delays for the Linear integration that will continue throughout the weekend. The engineering team is already working on a fix, which is estimated for early next week.

Linear integration authentication changes

Apr <var data-var='date'>22</var>, <var data-var='time'>14:37</var> PDT Resolved - The fix has been deployed and the Bitbucket integration is connecting normally again. Customers who previously encountered the "unknown error" while trying to connect Bitbucket should now be able to successfully complete the connection flow by retrying. Apr <var data-var='date'>22</var>, <var data-var='time'>12:59</var> PDT Identified - We have identified the cause of the Bitbucket integration connection failures affecting a some customers. A fix has been developed, tested, and is currently being deployed. Customers with existing Bitbucket connections have not been affected. Once the deployment completes, customers who previously hit this error will need to retry connecting their Bitbucket integration. We will post another update once the fix is fully rolled out. Apr <var data-var='date'>22</var>, <var data-var='time'>08:26</var> PDT Investigating - We are currently investigating an issue preventing customers from connecting the Bitbucket integration. Users attempting to authorize Vanta against Bitbucket are being redirected back with an "unknown error." Existing Bitbucket integrations are unaffected — only new connections are failing. Our engineering team is actively investigating, and we will provide another update as soon as we have more information.

Bitbucket integration connection issues

Mar <var data-var='date'>30</var>, <var data-var='time'>18:28</var> PDT Resolved - This incident has been resolved, and updating Gitlab Vulnerabilities should be functioning as expected. Mar <var data-var='date'>20</var>, <var data-var='time'>11:14</var> PDT Identified - Vanta engineers have identified the issue causing fetches for GitLab vulnerabilities to fail and are working to implement a fix. We are monitoring the behaviour and will continue to provide updates as they become available. Mar <var data-var='date'>19</var>, <var data-var='time'>11:13</var> PDT Investigating - We're observing issues when updating Gitlab Vulnerabilities for some domains. Our team is investigating the root cause and will provide an update as soon as possible.

Gitlab Vulnerabilities Issues

Mar <var data-var='date'>17</var>, <var data-var='time'>19:07</var> PDT Resolved - This incident has been resolved, and submitting policies for approval should be functioning as expected. Mar <var data-var='date'>17</var>, <var data-var='time'>15:43</var> PDT Identified - Some customers may experience degraded policy approval submissions. Our team has identified the root cause and has a fix in flight.

Errors when submitting policies for approval

Mar <var data-var='date'>16</var>, <var data-var='time'>16:08</var> PDT Resolved - This incident has been resolved, and Trust Center for Trust Collaborators should be functioning as expected. Mar <var data-var='date'>16</var>, <var data-var='time'>10:21</var> PDT Identified - The issue has been identified and our Engineering team is actively working on a resolution.

Trust collaborators seeing errors on the "Viewers granted access" page

Mar <var data-var='date'>13</var>, <var data-var='time'>15:50</var> PDT Resolved - This incident has been resolved and data has been restored for impacted customers across all regions. Mar <var data-var='date'>13</var>, <var data-var='time'>14:28</var> PDT Update - We are continuing to restore data for impacted customers. Full resolution is expected in the next 2-3 hours. We will provide updates as we near full restoration. Mar <var data-var='date'>12</var>, <var data-var='time'>17:32</var> PDT Identified - We have identified an issue in which some customers may experience policy evidence appearing as missing from associated controls in in-progress or future audits. The underlying policy data has not been deleted and remains accessible within the Vanta product. However, the linkage between the policy evidence and its associated control (and therefore the audit workflow) was disrupted, causing the evidence to not surface in audit views as expected. Our team is actively working to restore the affected mappings and fully recover the audit evidence.

Policy evidence may appear unmapped from some controls

Mar <var data-var='date'> 9</var>, <var data-var='time'>14:18</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>13:03</var> PDT Identified - Auditors are unable to download the evidence packet for automated tests in audit. We've identified the root cause and are rolling out a fix

Auditors unable to download evidence packet for automated tests

Mar <var data-var='date'> 9</var>, <var data-var='time'>13:05</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:52</var> PDT Identified - We've identified an issue where users attempting to edit their Issues in Vanta are being met with an error message. This error message is being shown even when user's changes are being saved successfully. We're working on a fix for this issue and will update here when it's resolved.

Error updating Issues page

Mar <var data-var='date'> 6</var>, <var data-var='time'>14:35</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>06:40</var> PST Monitoring - The issue has been remediated and new Rippling fetches have been observed to be successful. We are continuing to monitor the fix for now. Feb <var data-var='date'>27</var>, <var data-var='time'>04:16</var> PST Update - We are currently investigating with Rippling's engineering team and actively looking into this issue. Customers who have the Rippling integration connected may start observing fetching errors. No customer action is required on the errors at this point in time. Feb <var data-var='date'>26</var>, <var data-var='time'>04:41</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>10:36</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>09:02</var> PST Investigating - We have observed an issue with fetches regarding the Rippling integration. This affects fetches for computers and background checks. Our team is actively investigating and will provide updates when possible.

Fetch Issues in Rippling Integration

Feb <var data-var='date'>20</var>, <var data-var='time'>12:42</var> PST Resolved - This issue is fully resolved now - customers that were affected should have tests passing as expected now and previous failures are invalidated. Feb <var data-var='date'>20</var>, <var data-var='time'>11:45</var> PST Investigating - Some customers may see security trainings related tests that errantly flipped from pass to fail - we've identified the cause and are mitigating at the moment.

Security Trainings related Tests errantly flipped from Pass to Fail

Feb <var data-var='date'>18</var>, <var data-var='time'>16:40</var> PST Resolved - This incident has been resolved, and Document imports from Confluence, Google Drive and Share Point should be functioning as expected. Feb <var data-var='date'>18</var>, <var data-var='time'>12:48</var> PST Identified - We've identified the issue and are working on the fix. Feb <var data-var='date'>18</var>, <var data-var='time'>12:02</var> PST Investigating - We've identified an issue where customers are unable to complete the import documents flow for Confluence, Google Drive and Share Point Integrations. This issue does not cause any data loss and our team is working to resolve this as quickly as possible. We'll provide more updates here

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Is Vanta down?

Vanta status is UNDER MAINTENANCE

Components with issues

Lastest published events

Database Maintenance

Integrations page failing to load integrations

Database Maintenance

Vanta Services, Components and Regions

Recent Vanta events

Database Maintenance

Integrations page failing to load integrations

Database Maintenance

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