May <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 1</var>, <var data-var='time'>14:26</var> EDT Scheduled - We will be continuing emergency maintenance on our infrastructure.

Emergency Maintenance

Apr <var data-var='date'>30</var>, <var data-var='time'>22:00</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>20:15</var> EDT Identified - We are performing emergency maintenance on our infrastructure.

Feb <var data-var='date'>18</var>, <var data-var='time'>23:02</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>22:55</var> EST Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>18</var>, <var data-var='time'>22:06</var> EST Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>22:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>12:50</var> EST Scheduled - Scheduled maintenance on US customer environments. A brief service interruption of 10-15 minutes may occur.

Scheduled maintenance on US customer environments

Feb <var data-var='date'> 2</var>, <var data-var='time'>21:19</var> EST Completed - Work has been completed. Feb <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>22</var>, <var data-var='time'>18:30</var> EST Scheduled - Scheduled maintenance on EU customer environments. A brief service interruption of 10-15 minutes may occur.

Scheduled maintenance on EU customer environments

Dec <var data-var='date'>19</var>, <var data-var='time'>18:00</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>19</var>, <var data-var='time'>16:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>17</var>, <var data-var='time'>16:39</var> EST Scheduled - Scheduled maintenance on redundancy infrastructure. No downtime is anticipated; however, there is a minimal risk of service interruption.

Customer Maintenance

Dec <var data-var='date'> 5</var>, <var data-var='time'>04:15</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>04:07</var> EST Identified - Cloudflare appears to be having some issues and returning 500s.

Global Outage

Nov <var data-var='date'>17</var>, <var data-var='time'>20:03</var> EST Completed - Maintenance is completed as planned with no issues. Nov <var data-var='date'>17</var>, <var data-var='time'>19:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>17</var>, <var data-var='time'>13:40</var> EST Scheduled - We will be performing upgrades to a critical internal service, which is responsible for managing site configurations. Site administrators may briefly encounter issues when updating certain site settings. We don't expect any downtime, 5 minutes at the most.

Internal service upgrades

Nov <var data-var='date'>17</var>, <var data-var='time'>10:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>17</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>13</var>, <var data-var='time'>16:31</var> EST Scheduled - We will be performing upgrades to a critical internal service, which is responsible for managing site configurations. Site administrators may briefly encounter issues when updating certain site settings. We don't expect any downtime, 5 minutes at the most.

Sep <var data-var='date'>23</var>, <var data-var='time'>16:18</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>13:45</var> EDT Investigating - We are investigating intermittent issues with loading of Analytics Dashboards.

Analytics Dashboard Loading Errors

Aug <var data-var='date'>22</var>, <var data-var='time'>07:52</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>07:48</var> EDT Monitoring - Our hosting provider have fixed the issue and services are coming back online. Aug <var data-var='date'>22</var>, <var data-var='time'>07:17</var> EDT Investigating - We have identified some connectivity issue between our primary datacenter and Cloudflare and AWS, causing internal services to malfunction. We're investigating the cause.

Internet connectivity issues with Cloudflare and AWS

Aug <var data-var='date'>20</var>, <var data-var='time'>10:58</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>17:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>17:05</var> EDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'> 4</var>, <var data-var='time'>17:04</var> EDT Scheduled - We will be performing scheduled maintenance on our PRODUCTION environments from Aug 4 through August 22, 2025. This is part of our continued efforts to improve reliability, performance, and security. Impacted Plans levels: Enterprise

PRODUCTION Environment Maintenance: Aug 4 –August 22, 2025

Aug <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>15:24</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>15:23</var> EDT Scheduled - We will be performing scheduled maintenance on our PRODUCTION environments from July 21 through August 22, 2025. This is part of our continued efforts to improve reliability, performance, and security. Impacted Plans levels: Enterprise

PRODUCTION Environment Maintenance: July 21 - August 22, 2025

Jul <var data-var='date'>20</var>, <var data-var='time'>14:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>16:21</var> EDT Scheduled - We will be performing scheduled maintenance on our PRODUCTION environments from July 8 through August 22, 2025. This is part of our continued efforts to improve reliability, performance, and security. Impacted Plans levels: Enterprise If you have any questions or concerns, please reach out to our support team.

PRODUCTION Environment Maintenance: July 8–August 22, 2025

Jul <var data-var='date'>14</var>, <var data-var='time'>19:01</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>18:36</var> EDT Identified - Due to the Cloudflare DNS outage, Vanilla sites are experiencing outages with search. Our team is currently looking into implementing fixes.

Cloudflare DNS outage causing search outage for Vanilla sites

Jul <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>17:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>13:52</var> EDT Scheduled - We will be performing scheduled maintenance on our PRODUCTION environments from June 24 through July 4, 2025. This is part of our continued efforts to improve reliability, performance, and security. Impacted Plans levels: Essential Corporate If you have any questions or concerns, please reach out to our support team.

PRODUCTION Environment Maintenance: June 24–July 4, 2025

Jun <var data-var='date'>23</var>, <var data-var='time'>20:32</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>20</var>, <var data-var='time'>20:48</var> EDT Scheduled - Our search services will undergo scheduled maintenance on June 23, starting at 7:00 PM EST. During this time, you may experience limited or unavailable search functionality. We expect the maintenance to be completed promptly and will provide updates as work progresses. Thank you for your understanding and patience.

Search Services

Jun <var data-var='date'>14</var>, <var data-var='time'>09:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>16:24</var> EDT Scheduled - STAGING Environment Maintenance: June 9–13, 2025 We will be performing scheduled maintenance on our STAGING environments from June 9 through June 13, 2025. This is part of our continued efforts to improve reliability, performance, and security. Impacted Plans levels: Essential Corporate Enterprise If you have any questions or concerns, please reach out to our support team.

STAGING Environment Maintenance: June 9–13, 2025

May <var data-var='date'>28</var>, <var data-var='time'>18:07</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>17:53</var> EDT Monitoring - The switch is back online, we're waiting for BGP/routing to settle. Connectivity to Cloudflare in particular is taking a moment to settle. May <var data-var='date'>28</var>, <var data-var='time'>17:53</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>28</var>, <var data-var='time'>17:46</var> EDT Investigating - A core switch went offline while performing maintenance with our hosting provider. Both parties are aware of the issue and actively working to bring it back online as soon as possible.

Network connectivity issues in YUL1/Montréal

May <var data-var='date'>13</var>, <var data-var='time'>13:01</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>11:40</var> EDT Monitoring - Webhooks, notifications, and automation rules will be delayed by 2-3 hours. May <var data-var='date'>13</var>, <var data-var='time'>10:59</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>13</var>, <var data-var='time'>09:55</var> EDT Investigating - We are currently investigating this issue.

Search & Job Queue Outage

May <var data-var='date'>12</var>, <var data-var='time'>04:59</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>04:29</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>03:09</var> EDT Update - We have identified the exact ISP causing our issues and are awaiting resolution. There is a routing loop along the way between Cloudflare and our datacenter. May <var data-var='date'>12</var>, <var data-var='time'>02:26</var> EDT Identified - We are talking with Cloudflare's support, and they have confirmed seeing the same network issues as we identified to our origin. We are now awaiting resolution on their end. May <var data-var='date'>12</var>, <var data-var='time'>01:25</var> EDT Investigating - We are currently investigating issues with sites located on our YUL1 data center. Sites may be slow or inaccessible.

Latency Issues in YUL Data Center

Dec <var data-var='date'>16</var>, <var data-var='time'>20:13</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>19:43</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>16</var>, <var data-var='time'>19:41</var> EST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>16</var>, <var data-var='time'>19:35</var> EST Investigating - We are currently investigating this issue.

Outage in YUL-1 (Montréal) Datacenter

Nov <var data-var='date'> 8</var>, <var data-var='time'>15:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 7</var>, <var data-var='time'>15:58</var> EST Scheduled - We delayed the upgrade staging sties scheduled for today November 7th and will be upgrading staging site from TLS 1.2 to TLS 1.3, sites tomorrow, November 8th. This upgrade is a significant step forward in enhancing the security and performance of our services. Benefits of the Upgrade: Improved Security: TLS 1.3 offers enhanced security features that protect your data from potential threats and vulnerabilities. Faster Performance: With fewer round trips required during the handshake process, TLS 1.3 ensures quicker connections, resulting in improved load times for your applications. Better Encryption: The upgrade introduces stronger encryption algorithms, ensuring that your communications are more secure than ever. We expect this upgrade to be seamless and transparent, with no downtime during the transition. After you have the chance to test the changes on your staging sites, we will roll out the production upgrade for all customers on November 14th

Staging TLS Upgrade -- No Downtime Expected

Nov <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 5</var>, <var data-var='time'>15:38</var> EST Scheduled - We are upgrading from TLS 1.2 to TLS 1.3, scheduled for your staging sites tomorrow, November 6th. This upgrade is a significant step forward in enhancing the security and performance of our services. Benefits of the Upgrade: Improved Security: TLS 1.3 offers enhanced security features that protect your data from potential threats and vulnerabilities. Faster Performance: With fewer round trips required during the handshake process, TLS 1.3 ensures quicker connections, resulting in improved load times for your applications. Better Encryption: The upgrade introduces stronger encryption algorithms, ensuring that your communications are more secure than ever. We expect this upgrade to be seamless and transparent, with no downtime during the transition. After you have the chance to test the changes on your staging sites, we will roll out the production upgrade for all customers on November 14th.

Jul <var data-var='date'> 8</var>, <var data-var='time'>18:59</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>17:49</var> EDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 8</var>, <var data-var='time'>17:42</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 8</var>, <var data-var='time'>16:06</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 8</var>, <var data-var='time'>16:04</var> EDT Investigating - We are currently investigating this issue. Jul <var data-var='date'> 8</var>, <var data-var='time'>15:35</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:16</var> EDT Identified - The issue has been identified and a fix is being implemented.

Degraded Performance In YUL1 Webhooks & Queue System

Jun <var data-var='date'>10</var>, <var data-var='time'>17:17</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>17:15</var> EDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>10</var>, <var data-var='time'>17:14</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>17:01</var> EDT Identified - We have identified the issue and are pushing a fix now. Jun <var data-var='date'>10</var>, <var data-var='time'>16:50</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>16:50</var> EDT Investigating - Infrastructure update causing global site instability. We are investigating the isse.

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