Jul <var data-var='date'>25</var>, <var data-var='time'>03:15</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>02:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>06:24</var> UTC Scheduled - UXCam will undergo scheduled maintenance during this window to perform a database upgrade. During this time, UXCam dashboard will be temporarily unavailable. No data will be lost. Sessions collected during the maintenance window will be buffered and processed automatically once the service is restored. The maintenance is expected to last up to 1 hour, though we anticipate completing it sooner. Thank you for your patience and understanding.

Scheduled Maintenance - UXCam Platform

Jun <var data-var='date'>16</var>, <var data-var='time'>04:45</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>03:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>11:49</var> UTC Scheduled - We will be performing a database upgrade for our EU region on 16 June 2026 at 3:45 AM UTC. The maintenance is expected to take less than 1 hour, with dashboard write operations paused for approximately 30 minutes. During this maintenance window: The UXCam dashboard will remain available in read-only mode. Updating or deleting analytics data will be temporarily unavailable. New sessions and videos will not be processed during the maintenance period. No data will be lost. Any sessions collected during the maintenance window will be processed automatically once the upgrade is complete. This maintenance only affects customers hosted in the EU region. We will post an update on the status page as soon as the maintenance has been successfully completed.

Scheduled Maintenance: EU Database Upgrade

Mar <var data-var='date'>12</var>, <var data-var='time'>12:26</var> UTC Resolved - Following our previous communications, the disruption in the Amazon Web Services (AWS) UAE Region (ME-CENTRAL-1) is expected to take a considerable amount of time to fully recover, and there have been no recent updates from AWS regarding restoration timelines. We have proactively communicated this situation to all affected customers and provided them with the option to migrate their apps to the US or EU regions so they can continue normal operations. Customers who would like assistance with this transition are encouraged to reach out to our customer support team, and we will be happy to help. Given the prolonged nature of this outage and the uncertainty around recovery, we will be temporarily pausing support for the UAE region. As all other regions (US and EU) remain fully operational, we will now update the platform status to Operational. If you have any questions or need assistance, please feel free to contact our support team. Mar <var data-var='date'> 4</var>, <var data-var='time'>12:01</var> UTC Update - Following our previous update, the Amazon Web Services (AWS) UAE Region (ME-CENTRAL-1) remains severely disrupted, and restoration efforts are still ongoing. There has been no significant improvement since our last communication. Services and session processing for apps hosted in the UAE region continue to be unavailable or significantly degraded. We have proactively communicated directly with affected customers regarding the impact. If you have any questions or concerns, please don’t hesitate to reach out to our support team. There is no impact on the US and EU regions, which remain fully operational. We will continue to monitor the situation closely and will share the next update as soon as there is a meaningful change or confirmed progress toward recovery. Mar <var data-var='date'> 3</var>, <var data-var='time'>03:42</var> UTC Update - We are continuing to experience service disruption in the UAE region due to the ongoing outage in the Amazon Web Services (AWS) Middle East (UAE) Region (ME-CENTRAL-1). According to the latest update from AWS, the outage is the result of physical infrastructure damage caused by recent regional events, which has impacted power delivery and core infrastructure within the affected AWS facilities. Recovery efforts are ongoing, and AWS is working closely with local authorities while prioritizing personnel safety. As our UAE infrastructure is hosted in this AWS region, services and session processing for apps hosted in the UAE region remain impacted. There is no impact on the US and EU regions, and those systems continue to operate normally. We are closely monitoring the situation and will provide the next update once there is a significant development or restoration progress. Mar <var data-var='date'> 2</var>, <var data-var='time'>17:05</var> UTC Update - The issue affecting the UAE region is still ongoing due to the continued outage in the Amazon Web Services (AWS) UAE region. Services and data processing for apps hosted in the UAE region remain impacted. We are actively monitoring the situation and waiting for full restoration from AWS. There is no impact on the US and EU regions, and those systems continue to operate normally. We will provide the next update as soon as there is a significant development or once the issue has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>13:05</var> UTC Update - The issue affecting the UAE region is still ongoing due to the continued outage in the Amazon Web Services (AWS) UAE region. As a result, impacted services and data processing for apps hosted in this region remain unavailable or degraded. We are continuing to monitor the situation while we wait for the underlying issue to be resolved. There is no impact to US and EU regions, and those systems remain fully operational. We will provide further updates as soon as there is progress or resolution. Mar <var data-var='date'> 2</var>, <var data-var='time'>09:17</var> UTC Identified - We are currently experiencing a service disruption affecting apps hosted in the UAE region due to an ongoing outage in the Amazon Web Services (AWS) UAE region. As a result, while the dashboard itself loads, certain features and data views are currently unavailable. We are unable to verify the real-time status of the UAE data infrastructure at this time, and new sessions may not be received or processed for apps hosted in the UAE region. There is no impact on US or EU regions, and all other infrastructure is operating normally. We are closely monitoring the AWS outage and will provide updates as soon as services are restored or we have additional information.

UAE Region Service Disruption (AWS Outage)

Nov <var data-var='date'>18</var>, <var data-var='time'>13:29</var> UTC Resolved - Routing traffic away from Cloudflare has fully resolved the issue. While the earlier disruption caused a temporary drop in incoming sessions, all delayed sessions were eventually received. Thank you for your patience and understanding while we worked through this. Nov <var data-var='date'>18</var>, <var data-var='time'>13:19</var> UTC Monitoring - We have temporarily routed traffic away from Cloudflare, and incoming sessions are now being received at the normal rate. Our team is still verifying whether any sessions were lost during the disruption. We’ll continue to share updates as we have more information. Nov <var data-var='date'>18</var>, <var data-var='time'>12:58</var> UTC Identified - Due to an outage with one of our third-party providers (Cloudflare), we are currently seeing a drop and fluctuations in the number of incoming sessions. Our team is actively investigating the impact, and we are still assessing whether any sessions may have been lost. We will share updates as we learn more.

Degradation in Processing Sessions

Oct <var data-var='date'>20</var>, <var data-var='time'>18:54</var> UTC Resolved - The system has now fully returned to normal. Session processing is operating as expected, and the backlog caused by the earlier disruption has been completely cleared. All sessions should now appear in the dashboard without delay. Thank you for your patience. Oct <var data-var='date'>20</var>, <var data-var='time'>17:45</var> UTC Monitoring - We are now receiving sessions at the normal/usual rate. However, due to the earlier disruption, a backlog was created in the processing queue. As a result, some sessions may still take longer to appear in the dashboard while we work through the backlog. Our team is actively working on it, and delays will gradually decrease until we are fully caught up. Oct <var data-var='date'>20</var>, <var data-var='time'>16:09</var> UTC Identified - Due to an outage with our upstream provider (AWS), we are currently experiencing delays in receiving and processing sessions. Our team is actively monitoring the situation and will resume normal processing as soon as the service is restored. We will continue to provide updates as we learn more.

Aug <var data-var='date'>13</var>, <var data-var='time'>16:22</var> UTC Resolved - The issue has been resolved, and the system is now stable. The root cause was a change in networking configuration that had unintended consequences, impacting session visibility in the dashboard. The configuration has been corrected, and all sessions are now appearing as expected. We will conduct a thorough review of our processes and implement safeguards to minimize the risk of similar issues occurring in the future. Thank you for your patience and understanding while we worked to resolve this matter. Aug <var data-var='date'>13</var>, <var data-var='time'>15:42</var> UTC Update - All pending and new sessions are actively being processed and are appearing in the dashboard as they complete. We estimate it will take around 45 minutes for the full backlog to clear. Our team will continue monitoring closely and provide updates until all sessions are visible. Aug <var data-var='date'>13</var>, <var data-var='time'>14:48</var> UTC Monitoring - The issue has been resolved, and sessions have started appearing in the dashboard. Pending sessions are also being processed and may take some time to become fully visible. Our team will continue monitoring closely and provide updates until all pending sessions are visible. Aug <var data-var='date'>13</var>, <var data-var='time'>14:10</var> UTC Identified - We have identified the root cause of the issue affecting session visibility in the dashboard and are actively working on implementing a fix. Aug <var data-var='date'>13</var>, <var data-var='time'>13:59</var> UTC Update - We are still investigating the issue. Our engineering team is actively working to identify the root cause and restore full visibility as quickly as possible. We will continue to share updates as soon as new information is available. Aug <var data-var='date'>13</var>, <var data-var='time'>13:31</var> UTC Investigating - We are investigating an issue that is preventing sessions from appearing in the dashboard. Please be assured that no sessions will be lost. Our team is actively working on it and will keep you updated.

Delay in session processing

Feb <var data-var='date'>21</var>, <var data-var='time'>08:45</var> UTC Resolved - At 08:45 UTC, we observed that certain components of the dashboard were not loading as expected. Upon investigation, we identified that one of the database servers was operating at peak capacity, leading to performance degradation. To mitigate the issue, we immediately took the necessary actions to manage the load and restore normal operations. As a result, users experienced degraded performance for approximately 30 minutes. By implementing appropriate measures, we successfully stabilized the database and fully restored the dashboard functionality. We will conduct a post-incident review to improve resilience.

Degraded UXCam dashboard performance

Feb <var data-var='date'>12</var>, <var data-var='time'>02:55</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>12</var>, <var data-var='time'>02:40</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>02:37</var> UTC Scheduled - We will be performing a database upgrade to improve performance and reliability. During this period, UXCam dashboard will be temporarily unavailable.

Scheduled Database Maintenance

Sep <var data-var='date'> 9</var>, <var data-var='time'>15:45</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:39</var> UTC Monitoring - The fix has been successfully deployed, and sessions are now processing at the normal rate. However, it will take approximately 20 to 25 minutes for the backlog of sessions to be fully processed. We are closely monitoring the situation and will provide updates as needed. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:37</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:36</var> UTC Identified - We are currently experiencing delays in session processing. However, no sessions have been lost, and all data remains intact.

May <var data-var='date'>31</var>, <var data-var='time'>01:21</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>17:10</var> UTC Identified - We are facing issues with the session replay due to a problem with our Cloud service provider. No sessions will be lost due to this issue.

Outage in session replay

Apr <var data-var='date'> 5</var>, <var data-var='time'>04:34</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 5</var>, <var data-var='time'>00:47</var> UTC Monitoring - We are facing some delays with the session processing however no sessions are lost.

Delay in session-processing

Feb <var data-var='date'>22</var>, <var data-var='time'>04:49</var> UTC Resolved - The incident has been successfully addressed. To summarize, while carrying out routine server optimization, unexpected networking issues arose, leading to the problem. We have pinpointed the root cause and are implementing measures to prevent similar occurrences in the future. We appreciate your patience and understanding throughout this process. Feb <var data-var='date'>22</var>, <var data-var='time'>04:29</var> UTC Monitoring - We have applied the fix and the dashboard has been restored to normal working condition. We are actively monitoring. Feb <var data-var='date'>22</var>, <var data-var='time'>04:25</var> UTC Identified - The issue has been identified and are in the process of applying necessary fixes. We will keep you posted. Feb <var data-var='date'>22</var>, <var data-var='time'>04:07</var> UTC Investigating - We are currently facing issue with the UXCam Dashboard (https://app.uxcam.com). Our team is currently investigating.

Outage in UXCam Dashboard

Jan <var data-var='date'>29</var>, <var data-var='time'>05:38</var> UTC Resolved - This issue has been resolved. All the dashboards are functioning as expected. Jan <var data-var='date'>29</var>, <var data-var='time'>05:25</var> UTC Investigating - We are currently experiencing issues with the customizable dashboard and funnels. The team is working to identify and resolve the issue.

Dashboards are not working

Dec <var data-var='date'>20</var>, <var data-var='time'>06:09</var> UTC Resolved - On December 20, 2023, our routine upgrade unexpectedly caused an outage from 5:35 pm to 5:40 pm (UTC), rendering the UXCam Dashboard and Verification service temporarily unavailable. Our team promptly identified the issue and successfully restored the system. Sessions that occurred during the outage are being uploaded subsequently. We apologize for any inconvenience caused by this disruption.

Outage in UXCam Dashboard and Verification service

Sep <var data-var='date'>29</var>, <var data-var='time'>03:34</var> UTC Resolved - All the delayed sessions have been processed. Everything is now in a normal operational state. Sep <var data-var='date'>29</var>, <var data-var='time'>03:03</var> UTC Monitoring - The delayed sessions have started to get processed. We are monitoring the situation as it gradually returns to its usual operational state. Sep <var data-var='date'>29</var>, <var data-var='time'>02:09</var> UTC Identified - A partial AWS outage caused this. We don't expect any loss of sessions due to this incident. Sep <var data-var='date'>29</var>, <var data-var='time'>01:51</var> UTC Investigating - We are facing a session processing delay and we are currently investigating the issue.

We are facing session processing delay at the moment

Jul <var data-var='date'>31</var>, <var data-var='time'>09:05</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>08:39</var> UTC Monitoring - The issue has been addressed, and a fix has been successfully implemented. As a result, the dashboard has been restored to its normal state. We are currently monitoring the situation to ensure everything remains stable. Jul <var data-var='date'>31</var>, <var data-var='time'>08:32</var> UTC Update - We are actively working on the solution, and progress has been made in restoring the dashboard to a partial state. However, some issues still remain. Our team is dedicated to resolving these problems and returning the dashboard to its normal functioning state. Jul <var data-var='date'>31</var>, <var data-var='time'>08:11</var> UTC Identified - We have identified the issue with one of our data infrastructures. Our team is already working on the fix. Jul <var data-var='date'>31</var>, <var data-var='time'>08:08</var> UTC Investigating - We are currently investing an issue with the UXCam dashboard (app.uxcam.com) not serving requests.

Partial outage in UXCam dashboard

Jul <var data-var='date'> 6</var>, <var data-var='time'>17:54</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:32</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:05</var> UTC Investigating - We are investigating a degraded performance issue with the dashboard frontend (app.uxcam.com).

Outage/Degraded performance issue in UXCam Dashboard

Jun <var data-var='date'>30</var>, <var data-var='time'>13:23</var> UTC Resolved - On Jun 30, 2023, during a routine deployment, we faced an unexpected outage that led to the UXCam Dashboard being unavailable from 12:10 pm to 12:21 pm (UTC). We identified the cause and implemented the fix, and were able to recover the system. We apologize for any inconvenience that this has caused.

Jun <var data-var='date'> 5</var>, <var data-var='time'>04:11</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 5</var>, <var data-var='time'>04:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>03:49</var> UTC Scheduled - We will be undergoing quick database maintenance which will result in session delay however no session will be lost.

Database Maintenance

May <var data-var='date'>23</var>, <var data-var='time'>03:40</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>02:40</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>23</var>, <var data-var='time'>02:36</var> UTC Scheduled - We will be continuing infrastructure maintenance be began yesterday. The dashboard access may be interrupted during this time but sessions processing will be not impacted.

Infrastructure maintenance

May <var data-var='date'>22</var>, <var data-var='time'>04:05</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>22</var>, <var data-var='time'>03:05</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>03:02</var> UTC Scheduled - We will be going for infrastructure maintenance. The dashboard may not be accessible during this time but sessions processing will be not impacted.

Jan <var data-var='date'>23</var>, <var data-var='time'>04:50</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>23</var>, <var data-var='time'>04:36</var> UTC Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>23</var>, <var data-var='time'>04:36</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>23</var>, <var data-var='time'>04:31</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Jan <var data-var='date'>11</var>, <var data-var='time'>06:40</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>11</var>, <var data-var='time'>06:16</var> UTC Update - Our system is running at maximum capacity to process the pending and incoming sessions so there will be some delay for the sessions to appear in the dashboard. We will keep you posted. Jan <var data-var='date'>11</var>, <var data-var='time'>05:25</var> UTC Verifying - Verification is currently underway for the maintenance items. Jan <var data-var='date'>11</var>, <var data-var='time'>02:42</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>11</var>, <var data-var='time'>02:34</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Jan <var data-var='date'>10</var>, <var data-var='time'>13:55</var> UTC Resolved - Our system has recovered and is operating normally. Jan <var data-var='date'>10</var>, <var data-var='time'>13:19</var> UTC Update - The number of sessions in the queue waiting to get processed has started to decrease. We expected around 30 mins for the system to get back to normal. We will keep you posted. Jan <var data-var='date'>10</var>, <var data-var='time'>12:53</var> UTC Update - Our system is still catching up to the high traffic and running at maximum capacity to process the incoming sessions. We will update you with the latest status in about 15 mins. Jan <var data-var='date'>10</var>, <var data-var='time'>12:21</var> UTC Monitoring - During an infrastructure migration process, we faced an unexpected downtime of around 15 mins. This impacted the upload of sessions from the devices. The change has been reverted and the system is operating in a normal state. The sessions that failed to upload during the time of the issue have started to upload, and due to the burst of traffic, we are facing delays in sessions getting processed. Our system is catching up. We will keep you all posted.

Partial outage in session processing

Dec <var data-var='date'> 1</var>, <var data-var='time'>05:37</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 1</var>, <var data-var='time'>05:12</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 1</var>, <var data-var='time'>05:09</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Is UXCam down?

UXCam status is UP

Lastest published events

Scheduled Maintenance - UXCam Platform

Scheduled Maintenance: EU Database Upgrade

UAE Region Service Disruption (AWS Outage)

UXCam Services, Components and Regions

Recent UXCam events

Scheduled Maintenance - UXCam Platform

Scheduled Maintenance: EU Database Upgrade

UAE Region Service Disruption (AWS Outage)

Degradation in Processing Sessions

Degradation in Processing Sessions

Delay in session processing