Feb <var data-var='date'> 3</var>, <var data-var='time'>12:55</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 3</var>, <var data-var='time'>12:14</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 3</var>, <var data-var='time'>10:39</var> UTC Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'> 2</var>, <var data-var='time'>20:28</var> UTC Investigating - We have discovered an issue impacting UserZoom Mobile Studies that contain Video Questions where an error occurs when a participant tries to upload their session

Studies with Video Questions are causing upload errors

Jan <var data-var='date'>16</var>, <var data-var='time'>13:37</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>16</var>, <var data-var='time'>12:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>15</var>, <var data-var='time'>22:19</var> UTC Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>15</var>, <var data-var='time'>21:00</var> UTC Investigating - We are seeing an issue impacting clips where they cannot be downloaded or shared. This issue is only impacting users in the US. We are currently investigating. Thank you for your patience and our apologies for any inconvenience.

Downloading/Sharing Clips currently not working for users in the US

Jan <var data-var='date'>14</var>, <var data-var='time'>10:14</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>14</var>, <var data-var='time'>09:32</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>14</var>, <var data-var='time'>09:27</var> UTC Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>14</var>, <var data-var='time'>09:23</var> UTC Investigating - We are aware that some users are experiencing issues when trying to log in. Our team is actively looking into this and working to resolve it as quickly as possible. We will share an update as soon as we have more information. Thank you for your patience, and we apologize for the inconvenience.

Unable to log into UserZoom

Dec <var data-var='date'>10</var>, <var data-var='time'>10:49</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>10</var>, <var data-var='time'>10:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'>10</var>, <var data-var='time'>10:19</var> UTC Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'>10</var>, <var data-var='time'>10:04</var> UTC Investigating - We are aware that some users may be experiencing login issues. Our team is actively investigating the problem, and we will share an update as soon as we have more information.

Dec <var data-var='date'> 1</var>, <var data-var='time'>09:56</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 1</var>, <var data-var='time'>09:17</var> UTC Investigating - We are aware that some users in Europe are currently experiencing difficulties accessing the platform. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

Connectivity issues in Europe

Nov <var data-var='date'> 5</var>, <var data-var='time'>21:23</var> UTC Resolved - This incident is now resolved and all exports done in the North America region should work as expected. Thank you for your patience and apologize for the incovenience.Nov <var data-var='date'> 5</var>, <var data-var='time'>21:08</var> UTC Identified - The issue has been identified and we hope to fix the issue really soon. We appreciate your patience and will continue updating in here once we have applied the fix.Nov <var data-var='date'> 5</var>, <var data-var='time'>20:24</var> UTC Investigating - We are investigating some issues generating exports in the North America region accounts. We will update as soon as we know more about the issue. Thanks for your patience.

Data exports failing for generate in the North America region

Oct <var data-var='date'>20</var>, <var data-var='time'>22:23</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>19:44</var> UTC Monitoring - It appears that our service provider is slowly going back online. Moderated Sessions are working again. However, we will continue to monitor things on our side to be sure all is well.Oct <var data-var='date'>20</var>, <var data-var='time'>17:14</var> UTC Identified - We have learning that the service provider UserZoom relies on for its Moderated Services is being impacted by the AWS outages. We will keep you posted.Oct <var data-var='date'>20</var>, <var data-var='time'>16:01</var> UTC Investigating - We are receiving reports of UserZoom Moderated services being down. We are looking into it. Thank you for your patience.

UserZoom Moderated Down

Jul <var data-var='date'> 1</var>, <var data-var='time'>14:49</var> UTC Resolved - The incident has been fully resolved. Again, thank you for you patience and apologies for the inconvenience.Jul <var data-var='date'> 1</var>, <var data-var='time'>14:28</var> UTC Monitoring - A fix has been implemented and the ability to start sessions should be restored for all accounts. We will be monitoring to ensure there's no further issues. Thank you for your patience.Jul <var data-var='date'> 1</var>, <var data-var='time'>14:03</var> UTC Identified - We have identified the issue and are looking to restore access as soon as possible. Apologies for the inconvenience.Jul <var data-var='date'> 1</var>, <var data-var='time'>13:49</var> UTC Investigating - We are currently investigating some issues reported when starting Moderated sessions for customers in North America. We will update as soon as we have more information.

Issues starting Moderated sessions in some accounts in North America

Apr <var data-var='date'>25</var>, <var data-var='time'>08:34</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'>24</var>, <var data-var='time'>21:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'>24</var>, <var data-var='time'>21:40</var> UTC Investigating - We are currently investigating this issue.

Issue with Text Display: Button Labels and Input Fields Not Showing Correctly.

Jan <var data-var='date'>22</var>, <var data-var='time'>14:27</var> UTC Resolved - All issues are resolved and the participation of IntelliZoom panelists is back to normal. Thank you for your patience.Jan <var data-var='date'>22</var>, <var data-var='time'>12:55</var> UTC Monitoring - The issue should now be fixed and the entrance to the studies by the IntelliZoom panel is back to working correctly. Thank you for your patience. We will continue monitoring during the day.Jan <var data-var='date'>22</var>, <var data-var='time'>12:46</var> UTC Identified - We are aware of issues impacting IntelliZoom panelists from entering UserZoom studies. We are in the middle of a migration and are working to restore that flow as soon as possible. Other methods of entry to the study are all working correctly. Apologies for the inconvenience.

IntelliZoom migration - Migration in progress, issues entering studies from the IZ panel

Dec <var data-var='date'>17</var>, <var data-var='time'>00:01</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>16</var>, <var data-var='time'>21:55</var> UTC Update - We are continuing to monitor for any further issues.Dec <var data-var='date'>16</var>, <var data-var='time'>21:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'>16</var>, <var data-var='time'>21:20</var> UTC Investigating - We are currently investigating an issue affecting users with EU-based accounts who may experience a blank page when attempting to load the results page. We appreciate your patience as we work to resolve this issue.

Problems loading the Results page in EU-based accounts

Oct <var data-var='date'>30</var>, <var data-var='time'>11:49</var> UTC Resolved - This incident has been resolved, the latest version of the Android UserZoom Live App solves the audio issue. Apologies for the inconvenience and thank you for your patience.Oct <var data-var='date'>28</var>, <var data-var='time'>17:58</var> UTC Identified - The issue has been identified and it is affecting Android 14 users and a fix is being implemented.Oct <var data-var='date'>28</var>, <var data-var='time'>15:53</var> UTC Investigating - We are currently investigating an issue on Android where sound is cut off if a participant minimizes the UserZoom app during moderated tests to provide feedback on external apps. Our engineers are actively working on a solution, and we will provide an update once it's deployed. In the meantime, if your test requires participants to interact with apps outside of UserZoom, we recommend holding off on Android testing for moderated sessions until the issue is resolved.

UserZoom Moderated - Android participant's audio missing during Mobile Moderated Sessions

Oct <var data-var='date'>25</var>, <var data-var='time'>09:03</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>24</var>, <var data-var='time'>18:18</var> UTC Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>24</var>, <var data-var='time'>16:25</var> UTC Investigating - We have learned of an issue in some UserZoom studies that Age Ranges that were set in the recruit are not properly filtering. As a result, participants that do not fall inside those ranges are being permitted to take the studies. We are investigating and working on resolving the issue. Thank you so much for your patience.

Age Criteria not working correctly for some studies

Sep <var data-var='date'>17</var>, <var data-var='time'>13:07</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>16</var>, <var data-var='time'>15:39</var> UTC Monitoring - We have just received word that a fix was just deployed. All uploads with Documents (docx and PDF) and spreadsheets appear to be working as expected again. We believe Audio and Video uploads should be good to go as well but we are still monitoring these cases because they are much bigger files. Thank you so much for your patience. We will provide another update regarding Videos and Audio when I know more.Sep <var data-var='date'>16</var>, <var data-var='time'>14:04</var> UTC Identified - The issue has been identified and a fix is being implemented.Sep <var data-var='date'>13</var>, <var data-var='time'>20:34</var> UTC Investigating - We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work

We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work

Sep <var data-var='date'> 4</var>, <var data-var='time'>10:14</var> UTC Resolved - Situation solved. The team is still working on a better solution to solve the problem.Sep <var data-var='date'> 3</var>, <var data-var='time'>17:00</var> UTC Investigating - We are currently investigating an issue with EU accounts where embedding images into a question returns an error. We will update this page as soon as we have more information about this issue.

Unable to embed images into a question

May <var data-var='date'>15</var>, <var data-var='time'>11:04</var> UTC Resolved - This incident has been resolved. Thanks for your patience.May <var data-var='date'>15</var>, <var data-var='time'>09:46</var> UTC Monitoring - Result pages and access to studies should be accessible again, we are still monitoring the service to make sure everything works correctly. Apologies for the inconvenience.May <var data-var='date'>15</var>, <var data-var='time'>09:38</var> UTC Investigating - We are receiving reports of issues accessing results and loading studies in accounts for EU region. We are investigating and will update very soon.

Issues accessing studies and results for studies in EU region

Feb <var data-var='date'>27</var>, <var data-var='time'>16:19</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>23</var>, <var data-var='time'>18:40</var> UTC Monitoring - A fix has been implemented for now in the platform. For any impacted study, a full relaunch is required (even if it's currently offline) for it to work again. Apologies for the inconvenience and many thanks for your patience. We will continue to work to monitor that everything is working as expected and mitigate all issues.Feb <var data-var='date'>23</var>, <var data-var='time'>18:26</var> UTC Update - [US Region] We continue to work on mitigating the issues. There might be intermittent issues accessing the platform as part of the mitigation efforts for a few minutes but the service should be back working really soon. Apologies for the inconvenience.Feb <var data-var='date'>23</var>, <var data-var='time'>16:28</var> UTC Identified - We have identified the issue and are working to fix it ASAP. Thanks for your patience, we will continue to update in here.Feb <var data-var='date'>23</var>, <var data-var='time'>14:24</var> UTC Investigating - [US Region] We are getting some reports of issues loading the results of some studies. Our team is investigating and will update as soon as we have more information. Apologies for the inconvenience.

US Region - Issues loading the results for some studies

Feb <var data-var='date'>12</var>, <var data-var='time'>10:06</var> UTC Resolved - The incident is now resolved and the access to studies is back fully functional. Thanks for your patience.Feb <var data-var='date'>12</var>, <var data-var='time'>09:57</var> UTC Update - The access to the platform and analysis of results is available now. We are still working to restore the service when taking studies.Feb <var data-var='date'>12</var>, <var data-var='time'>09:56</var> UTC Identified - We have received reports of issues accessing the platform and taking studies this morning. We are working on recovering all services. Apologies for the inconvenience.

Issues accessing the platform and taking studies

Dec <var data-var='date'> 8</var>, <var data-var='time'>10:14</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 8</var>, <var data-var='time'>09:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 8</var>, <var data-var='time'>02:52</var> UTC Investigating - We are currently investigating this issue.

Unable to log into UserZoom Manager

Nov <var data-var='date'> 7</var>, <var data-var='time'>16:32</var> UTC Resolved - The issue has been fixed and now the app should be available again.Nov <var data-var='date'> 7</var>, <var data-var='time'>16:04</var> UTC Identified - The issue has been identified and the team is working on it.

UserZoom Live App & UserZoom Survey App not available in the iOS App Store

Oct <var data-var='date'>30</var>, <var data-var='time'>21:02</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>30</var>, <var data-var='time'>21:00</var> UTC Update - We are continuing to investigate this issue.Oct <var data-var='date'>30</var>, <var data-var='time'>20:46</var> UTC Investigating - We are currently investigating this issue.

Unable to login into UserZoom Manager

Oct <var data-var='date'> 5</var>, <var data-var='time'>10:30</var> UTC Resolved - The issue has been resolved.Oct <var data-var='date'> 4</var>, <var data-var='time'>19:40</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Videos not loading in session replay section

Oct <var data-var='date'> 4</var>, <var data-var='time'>19:33</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'> 4</var>, <var data-var='time'>19:33</var> UTC Update - We are continuing to investigate this issue.Oct <var data-var='date'> 4</var>, <var data-var='time'>18:16</var> UTC Investigating - We are currently investigating this issue.

UZ Manager Slow/Unresponsive

Oct <var data-var='date'> 2</var>, <var data-var='time'>21:57</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'> 2</var>, <var data-var='time'>20:54</var> UTC Investigating - We’re investigating an issue with Scheduler links in all moderated Classic UserZoom studies which are returning 404 error. We will update this page as we have more information about the status of the issue.

Investigating Issue

Jul <var data-var='date'>25</var>, <var data-var='time'>22:11</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'>25</var>, <var data-var='time'>21:50</var> UTC Update - A fix has been implemented and we are continuing to monitor for any further issues.Jul <var data-var='date'>25</var>, <var data-var='time'>19:18</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'>25</var>, <var data-var='time'>17:54</var> UTC Update - We are continuing to investigate this issue.Jul <var data-var='date'>25</var>, <var data-var='time'>17:54</var> UTC Investigating - We are currently investigating this issue.

Is UserZoom down?

UserZoom status is UP

Lastest published events

Studies with Video Questions are causing upload errors

Downloading/Sharing Clips currently not working for users in the US

Unable to log into UserZoom

UserZoom Services, Components and Regions

Recent UserZoom events

Studies with Video Questions are causing upload errors

Downloading/Sharing Clips currently not working for users in the US

Unable to log into UserZoom

Unable to log into UserZoom

Connectivity issues in Europe

Data exports failing for generate in the North America region

Get your FREE account now,
5 monitors included!

Is UserZoom down?

UserZoom status is UP

Lastest published events

Studies with Video Questions are causing upload errors

Downloading/Sharing Clips currently not working for users in the US

Unable to log into UserZoom

UserZoom Services, Components and Regions

Recent UserZoom events

Studies with Video Questions are causing upload errors

Downloading/Sharing Clips currently not working for users in the US

Unable to log into UserZoom

Unable to log into UserZoom

Connectivity issues in Europe

Data exports failing for generate in the North America region

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!