Feb <var data-var='date'> 3</var>, <var data-var='time'>10:17</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>09:14</var> EST Update - Email notifications should be fully recovered now. Continuing to monitor and verify. Feb <var data-var='date'> 3</var>, <var data-var='time'>08:20</var> EST Monitoring - UserVoice had a database cluster crash that caused an outage this morning. The service has recovered, however email notifications may be laggy while internal recovery completes.

Site Outage

Jan <var data-var='date'>20</var>, <var data-var='time'>10:44</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>08:55</var> EST Monitoring - The admin settings page (and all affiliated pages) have now been restored. We are still actively monitoring and investigating.

Admin Settings Outage

Jan <var data-var='date'>20</var>, <var data-var='time'>08:28</var> EST Resolved - We are investigating why our admin settings pages are currently unavailable. Please stand by.

Admin Settings

Apr <var data-var='date'>30</var>, <var data-var='time'>11:11</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>10:32</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>10:13</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>30</var>, <var data-var='time'>09:40</var> EDT Investigating - We are currently investigating this issue.

Experiencing Timeouts: Admin Console and API May Not Load

Apr <var data-var='date'> 2</var>, <var data-var='time'>20:58</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>20:37</var> EDT Monitoring - A fix has been implemented and we're monitoring. Please let us know if you continue to experience issues. Apr <var data-var='date'> 2</var>, <var data-var='time'>20:30</var> EDT Update - Thanks for your patience while we continue to investigate. Apr <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> EDT Investigating - When creating a profile with Email & Password auth option, after receiving the verification email, when users click 'create account', the application loads continuously. We've identified the request to our email verification provider, Magic.link, is hanging and not responding. We're continuing to investigate the issue.

Profile Creation Via Email & Password Outage

Oct <var data-var='date'> 4</var>, <var data-var='time'>17:23</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 4</var>, <var data-var='time'>16:50</var> EDT Monitoring - The issue was identified by engineering team and a fix has been deployed. Oct <var data-var='date'> 4</var>, <var data-var='time'>15:37</var> EDT Investigating - We are currently investigating an issue with Public Status Updates emailed to subscribed users via our Quick Actions panel.

Public Status Update Emails

Aug <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>16:24</var> EDT Scheduled - We will be performing some maintenance to expand our internal data storage capabilities. No downtime is expected during this maintenance, however some additional latency may be experienced.

Infrastructure Upgrade

Jun <var data-var='date'>17</var>, <var data-var='time'>11:56</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>11:31</var> EDT Monitoring - CloudFlare has applied a fix and we are monitoring to confirm full performance and stability. Jun <var data-var='date'>17</var>, <var data-var='time'>11:26</var> EDT Identified - CloudFlare has identified the issue and is working on resolution: https://www.cloudflarestatus.com/incidents/55w67hz7kjw5 Jun <var data-var='date'>17</var>, <var data-var='time'>11:24</var> EDT Investigating - We are investigating an issue where some small portion of requests are failing to resolve.

Intermittent DNS Resolution Issues

May <var data-var='date'>21</var>, <var data-var='time'>12:28</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>11:21</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>08:58</var> EDT Investigating - We are currently investigating some issues with search on recently created suggestions.

Issues with search on newly created ideas

May <var data-var='date'> 6</var>, <var data-var='time'>15:34</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>12:06</var> EDT Monitoring - UserVoice went down due to a MySQL crash at 11:52 AM EST. A fix has been implemented and we are monitoring.

MySQL Crash MSO

Apr <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:59</var> EDT Scheduled - We will be performing upgrades of core backend infrastructure. We expect minimal impact during this maintenance period.

Backend services upgrades

Feb <var data-var='date'>14</var>, <var data-var='time'>21:01</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>14</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>13</var>, <var data-var='time'>18:48</var> EST Scheduled - We will be doing a brief maintenance during this period during which HTTP requests may fail with a 502 error. We expect the downtime to be less than a minute.

HTTP Proxy Maintenace

Feb <var data-var='date'> 5</var>, <var data-var='time'>18:55</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>18:55</var> EST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 5</var>, <var data-var='time'>17:05</var> EST Monitoring - CSS and javascript assets were failing to load causing intermittent blank pages and errors across the site. The error has been resolved and we are monitoring

Intermittent page errors

Jan <var data-var='date'> 4</var>, <var data-var='time'>08:49</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 4</var>, <var data-var='time'>21:12</var> EST Investigating - We have received reports and are investigating with Microsoft a higher volume of UserVoice notifications with delayed delivery or being quarantined when the recipient uses Microsoft365 for Email.

Microsoft365 Email Deliverability

Nov <var data-var='date'> 9</var>, <var data-var='time'>00:01</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>23:01</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 6</var>, <var data-var='time'>15:57</var> EST Scheduled - We will be upgrading key components of our production infrastructure during this maintenance window. We expect a brief period during which services will be unreachable while the upgrade completes.

Cluster upgrades

Nov <var data-var='date'> 1</var>, <var data-var='time'>20:55</var> EDT Resolved - A security hardening aspect of our cluster infrastructure inadvertently prevented a healthy restart of our load-balancing services. This caused a propogation failure that prevented traffic from being served. We have resolved the issue and are investigating additional testing resources to verify it can't reoccur. Nov <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 1</var>, <var data-var='time'>19:44</var> EDT Investigating - We are currently investigating this issue.

Portal Outage

Oct <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 3</var>, <var data-var='time'>23:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 3</var>, <var data-var='time'>13:21</var> EDT Scheduled - We will be performing upgrades to our infrastructure at this time. No downtime is expected

Scheduled Maintance

Sep <var data-var='date'> 9</var>, <var data-var='time'>20:58</var> EDT Completed - This maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 7</var>, <var data-var='time'>16:02</var> EDT Scheduled - UserVoice is going to perform some internal SSL CA Maintenance on our infrastructure. No outage or any significant customer impact is expected during this maintenance. However, their may be some periods of additional latency.

Infrastructure Calibration

Sep <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 6</var>, <var data-var='time'>23:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>15:02</var> EDT Scheduled - We will be upgrading critical components to our infrastructure at this time. We do not expect visible impact during this maintenance window

Aug <var data-var='date'>25</var>, <var data-var='time'>13:13</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>10:32</var> EDT Monitoring - We have mitigated DB issue and are monitoring to confirm. Aug <var data-var='date'>25</var>, <var data-var='time'>09:58</var> EDT Investigating - We are currently investigating an infrastructure issue causing errors and slow performance.

Infrastructure Issue

Jul <var data-var='date'>11</var>, <var data-var='time'>09:03</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>06:11</var> EDT Monitoring - A fix has been implemented and we are confiming no existing issues remain. Jul <var data-var='date'>11</var>, <var data-var='time'>05:34</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>11</var>, <var data-var='time'>05:33</var> EDT Investigating - We are currently investigating an issue resulting in a significantly increased error rate accessing the UserVoice application.

Increased Site Errors

Jul <var data-var='date'> 8</var>, <var data-var='time'>15:16</var> EDT Resolved - Functionality has been restored. Please contact support with any issues or concerns. Jul <var data-var='date'> 7</var>, <var data-var='time'>15:48</var> EDT Identified - Searches for ideas are showing partial results. Ideas which have been recently created or updated are showing up in search results. We are back-filling the data and will update you when search functionality is completely restored.

Ideas search partial outage

Jul <var data-var='date'> 7</var>, <var data-var='time'>12:37</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>07:33</var> EDT Monitoring - Search has been fully recovered. Our engineers are currently verifying all search queries are behaving as expected. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:22</var> EDT Update - Search for suggestions, tickets, and users is returning partial results as we recover from our outage. We will update you when search is again fully operational. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:08</var> EDT Identified - We are experiencing an issue where search is currently unavailable.

Search unavailable

Jun <var data-var='date'>14</var>, <var data-var='time'>10:42</var> EDT Resolved - We deployed a major upgrade to our backend about 20 minutes ago. This upgrade was reverted after about 5 minutes due to extra cautious error detection. After reverting, the backend was having issues rendering its already generated cached pages. This has now been resolved. Jun <var data-var='date'>14</var>, <var data-var='time'>10:40</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>14</var>, <var data-var='time'>10:38</var> EDT Investigating - We are currently investigating this issue.

500 Errors in the Admin Console

Jun <var data-var='date'>13</var>, <var data-var='time'>17:40</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>17:24</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>13</var>, <var data-var='time'>15:38</var> EDT Identified - We have identified an issue with our upstream email provider which is delaying outgoing notifications for parts of our app.

Is UserVoice down?

UserVoice status is UP

Lastest published events

Site Outage

Admin Settings Outage

Admin Settings

UserVoice Services, Components and Regions

Recent UserVoice events

Site Outage

Admin Settings Outage

Admin Settings

Experiencing Timeouts: Admin Console and API May Not Load

Profile Creation Via Email & Password Outage

Public Status Update Emails