Aug <var data-var='date'> 3</var>, <var data-var='time'>17:15</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>17:10</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:10</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 3</var>, <var data-var='time'>13:48</var> PDT Investigating - An error is triggered when a user tries to join a live conversation with note-taking or as a co-moderator. Joining without note taking using Zoom's desktop application works as expected. Joining as a hidden observer also works.

Customers are unable to join Live Conversations with Notetaking

Jul <var data-var='date'>10</var>, <var data-var='time'>11:37</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>11:19</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>10</var>, <var data-var='time'>11:01</var> PDT Investigating - We are currently experiencing degraded service due to an issue with a third-party provider. Some users may experience delays or failures when using AI Test Creation Our team is actively monitoring the situation and working with the provider to restore normal service. We will provide another update as soon as more information is available.

We're investigating an issue which may cause AI Test Creation to fail for some users

Jun <var data-var='date'>29</var>, <var data-var='time'>04:37</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>03:58</var> PDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>29</var>, <var data-var='time'>03:58</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>03:35</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>29</var>, <var data-var='time'>02:50</var> PDT Investigating - We're currently investigating an issue affecting email notifications for live conversation scheduling. Customers may not receive these emails as expected. We'll continue to share updates here as our investigation progresses.

Email notifications for scheduled live conversations are temporarily unavailable.

Jun <var data-var='date'>17</var>, <var data-var='time'>15:34</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>13:49</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>12:15</var> PDT Investigating - We are currently investigating an issue where duplicating Surveys, Interaction Tests, or New TOL tests may prevent the Test Builder from loading.

Duplicating Surveys, Interactive tests and new TOL

Jun <var data-var='date'>11</var>, <var data-var='time'>14:12</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>13:51</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>13:34</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>11</var>, <var data-var='time'>13:27</var> PDT Investigating - AI Study creation does not appear to be working. We are investigating. Thank you for your patience

AI Study creation does not appear to be working.

May <var data-var='date'>28</var>, <var data-var='time'>00:05</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>15:25</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>15:25</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>27</var>, <var data-var='time'>14:44</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>27</var>, <var data-var='time'>14:41</var> PDT Investigating - We’re investigating an issue preventing new UTZ studies from being launched, and old paused UTZ studies from being resumed. Users see an error message when they try to launch or resume the test.

Some UTZ studies cannot be ordered or resumed

May <var data-var='date'>21</var>, <var data-var='time'>12:48</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>12:47</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>12:25</var> PDT Investigating - We are currently investigating an issue where participants on mobile devices may see an “Invalid credentials” error when trying to log in.

Mobile login issue

May <var data-var='date'>20</var>, <var data-var='time'>17:09</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>16:53</var> PDT Investigating - The UserTesting dashboard's help button, which includes the Support chat widget, is currently not working. We are investigating and will fix this issue as soon as possible. If you need to contact our Support Team during this time, please submit a ticket here https://help.usertesting.com/hc/en-us/requests/new

UserTesting dashboard chat widget is not working

May <var data-var='date'>20</var>, <var data-var='time'>00:19</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>09:16</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>05:48</var> PDT Update - We have stabilized the issue affecting our authentication service and are continuing to monitor performance closely. Our team is still actively working to resolve the slow loading times that some customers may be experiencing. We’ll continue to share updates as we make progress. May <var data-var='date'>19</var>, <var data-var='time'>03:11</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>19</var>, <var data-var='time'>03:05</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>19</var>, <var data-var='time'>01:12</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>19</var>, <var data-var='time'>01:04</var> PDT Investigating - We are currently investigating reports that the UserTesting platform is responding more slowly than usual. Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience.

Degraded Platform Performance

May <var data-var='date'> 4</var>, <var data-var='time'>13:48</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>13:22</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>12:20</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 4</var>, <var data-var='time'>11:45</var> PDT Investigating - We are currently investigating an issue where the stream for hidden observers is not available during Live Conversations. As a temporary workaround, users can join the session as co-moderators to access the stream. We will provide further updates as soon as more information becomes available.

Hidden Observers stream

May <var data-var='date'> 1</var>, <var data-var='time'>12:36</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>10:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 1</var>, <var data-var='time'>10:16</var> PDT Investigating - We have received reports from multiple users not being able to sign into their accounts. We are investigating. Thank you so much for your patience. We will provide an update when we know more. We apologize for the inconvenience.

Reports of some users not being able to sign into their Accounts

Apr <var data-var='date'>30</var>, <var data-var='time'>06:58</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>06:01</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>04:44</var> PDT Identified - We have identified an issue affecting the ability to add an audience to a test and are implementing a fix. We apologize for the inconvenience.

Issues adding an audience to a test

Apr <var data-var='date'>29</var>, <var data-var='time'>02:09</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>00:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>15:49</var> PDT Update - We continue to see steady improvement, and the invitation backlog is decreasing. While the situation remains active, some studies may still experience slower sourcing than usual. If your study is sourcing more slowly than expected, please reach out to our Support team so we can review your project and assist you with alternative sourcing options where appropriate. Apr <var data-var='date'>28</var>, <var data-var='time'>06:53</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>28</var>, <var data-var='time'>03:59</var> PDT Investigating - We are investigating reports of delays in study response rates. We are actively working to identify the root cause and will share an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.

Some studies are filling more slowly than usual

Apr <var data-var='date'>23</var>, <var data-var='time'>01:55</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>01:46</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>01:01</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>23</var>, <var data-var='time'>00:45</var> PDT Investigating - We are investigating reports that some participants encounter an error when attempting to access tests launched from the Figma plugin. We will provide an update as soon as more information is available.

Some participants are currently unable to enter tests launched from the Figma plugin

Mar <var data-var='date'>20</var>, <var data-var='time'>16:39</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>03:20</var> PDT Monitoring - A new Chrome extension for the New Test experience has been released. Users are encouraged to update their Chrome browser to the latest version to ensure everything works as expected. Mar <var data-var='date'>19</var>, <var data-var='time'>07:44</var> PDT Update - We’ve released a fix for the Classic Chrome extension. Work is still ongoing to resolve the issue with the New Test experience, and we’ll share another update as soon as it becomes available. Mar <var data-var='date'>19</var>, <var data-var='time'>05:21</var> PDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>18</var>, <var data-var='time'>12:47</var> PDT Identified - We are currently experiencing issues with our Chrome extensions, and some participants may have trouble starting a test. If you are affected, please make sure you are using the latest version of Chrome. We are actively working on a fix and will share an update as soon as the issue is resolved.

Issues with our Chrome extensions

Mar <var data-var='date'>10</var>, <var data-var='time'>12:41</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>11:52</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>11:28</var> PDT Investigating - We are currently experiencing an issue affecting access to the UserTesting platform. Our team is actively investigating, and we will provide updates as soon as more information becomes available.

Usertesting platform down.

Mar <var data-var='date'> 2</var>, <var data-var='time'>02:10</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>03:37</var> PST Monitoring - We have released a new version of our iOS app that resolves this issue moving forward. To ensure everything works as expected, participants are required to update to the latest version of the app before taking a new test on their iPhone. Feb <var data-var='date'>20</var>, <var data-var='time'>07:43</var> PST Identified - We have identified an issue affecting how successful tasks are detected in Interaction Tests on iOS when a Navigation Task uses "contains" as the success criteria. Our Engineering team is implementing a fix and will monitor the system as it is deployed.

Issue Identified

Jan <var data-var='date'>23</var>, <var data-var='time'>08:45</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>00:30</var> PST Update - We are continuing to monitor the situation closely. Our team is actively assessing and we will share updates as soon as possible. Jan <var data-var='date'>22</var>, <var data-var='time'>09:22</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>22</var>, <var data-var='time'>08:32</var> PST Investigating - The team has identified that some services are running slower than usual. We're looking into normalising the services. Thank you for your patience.

UserTesting interface running slow

Nov <var data-var='date'>28</var>, <var data-var='time'>09:36</var> PST Resolved - The incident is resolved and all pages in our Marketing website www.usertesting.com should be loading as expected. Apologies for the inconvenience and thank you for your patience. Nov <var data-var='date'>28</var>, <var data-var='time'>04:40</var> PST Update - We are aware of issues loading the www.usertesting.com page intermittently. Our team is working on it and will provide updates as it's resolved. This issue is not impacting our UserTesting Platform for either customers or contributors. Thank you for your patience. Nov <var data-var='date'>28</var>, <var data-var='time'>01:49</var> PST Investigating - We are currently investigating this issue.

Some pages under www.usertesting.com are not loading.

Nov <var data-var='date'>19</var>, <var data-var='time'>03:53</var> PST Resolved - This incident is resolved now. The dashboard should be loading correctly for all users. Apologies for the inconvenience and thank you for your patience. Nov <var data-var='date'>19</var>, <var data-var='time'>03:26</var> PST Investigating - We are getting some reports of issues loading the Studies dashboard when logging in. We are investigating and will update with more information as soon as we have it. Thank you for your patience.

Issues trying to load the dashboard when logging into the platform

Nov <var data-var='date'> 6</var>, <var data-var='time'>08:22</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>07:45</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 6</var>, <var data-var='time'>07:26</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 6</var>, <var data-var='time'>06:57</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'> 6</var>, <var data-var='time'>06:53</var> PST Investigating - We are currently investigating this issue.

We're investigating reports that the dashboard is extremely slow or not loading for some users

Nov <var data-var='date'> 4</var>, <var data-var='time'>03:58</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 3</var>, <var data-var='time'>14:09</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 3</var>, <var data-var='time'>13:54</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 3</var>, <var data-var='time'>11:49</var> PST Update - We've taken steps to mitigate the impact of this issue, removing version 10.31 from the app store. Please note while we work to fix this bug, previewing mobile tests in the dashboard might not work, and some iOS sessions might take a little longer to complete. Nov <var data-var='date'> 3</var>, <var data-var='time'>10:01</var> PST Investigating - The most recent update to our iOS app (version 10.31 today) has an issue preventing users from uploading their videos

We are investigating an issue uploading videos with our iOS app

Oct <var data-var='date'>24</var>, <var data-var='time'>10:34</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>24</var>, <var data-var='time'>09:28</var> PDT Identified - We are aware of some issues happening when attempting to duplicate certain study types (Surveys and Interaction Tests). The team has identified the problem and are working to fix it ASAP. Other types of study can be duplicated without issues. Apologies for the inconvenience, we will keep informing as soon as the fix is released.

Issues when duplicating certain study types

Oct <var data-var='date'>20</var>, <var data-var='time'>05:06</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>03:11</var> PDT Update - The AWS outage should now be resolved. We are continuing to monitor the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>02:48</var> PDT Monitoring - You may experience slower performance or temporary issues loading some parts of the site. This is due to a current AWS outage impacting several online services, including ours. We’re actively monitoring the situation. Thank you for your patience and understanding!

Temporary Slowness Notice

Oct <var data-var='date'>10</var>, <var data-var='time'>02:37</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>10</var>, <var data-var='time'>02:18</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>10</var>, <var data-var='time'>00:40</var> PDT Investigating - We are currently investigating a technical issue affecting our video player. Users might see the message "You appear to be logged out. Please sign in." Users are advised to ignore the message and click anywhere on the screen to remove it.

Is UserTesting down?

UserTesting status is UP

Lastest published events

Customers are unable to join Live Conversations with Notetaking

We're investigating an issue which may cause AI Test Creation to fail for some users

Email notifications for scheduled live conversations are temporarily unavailable.

UserTesting Services, Components and Regions

Recent UserTesting events

Customers are unable to join Live Conversations with Notetaking

We're investigating an issue which may cause AI Test Creation to fail for some users

Email notifications for scheduled live conversations are temporarily unavailable.

Duplicating Surveys, Interactive tests and new TOL

AI Study creation does not appear to be working.

Some UTZ studies cannot be ordered or resumed