THIS IS A SCHEDULED EVENT Oct <var data-var='date'>16</var>, <var data-var='time'>19:00</var> - <var data-var='time'>21:00</var> UTC Oct <var data-var='date'> 6</var>, <var data-var='time'>12:54</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

Software Maintenance

Sep <var data-var='date'>18</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>19:00</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

Aug <var data-var='date'>22</var>, <var data-var='time'>15:13</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>14:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>22</var>, <var data-var='time'>10:44</var> UTC Update - We have implemented a workaround that has improved response times and stabilized the affected services. We are closely monitoring the situation while continuing our investigation into the underlying root cause. Aug <var data-var='date'>22</var>, <var data-var='time'>08:29</var> UTC Investigating - Our servers are currently experiencing an increase in response time and we are investigating possible causes.

Increase in response time

Aug <var data-var='date'>21</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>20:23</var> UTC Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'>21</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>17:54</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

Jul <var data-var='date'>10</var>, <var data-var='time'>19:45</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>10</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>13:39</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

Jun <var data-var='date'>22</var>, <var data-var='time'>07:53</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>07:43</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>07:34</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>22</var>, <var data-var='time'>07:06</var> UTC Investigating - We are currently experiencing increased response times on our servers. As a result, loading times for both the Widget and the Message Center may be slower than usual. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

Jun <var data-var='date'>19</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>20:38</var> UTC Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'>19</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>14:26</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

May <var data-var='date'> 9</var>, <var data-var='time'>22:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>08:11</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

Apr <var data-var='date'>30</var>, <var data-var='time'>13:06</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>10:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>09:44</var> UTC Investigating - We're aware of an issue affecting the sending of WhatsApp templates and have identified the root cause: the problem is specifically impacting templates that do not contain placeholders. Templates with placeholders are unaffected. Our team is actively working on a fix. In the meantime, as a temporary workaround, we recommend creating new templates that include placeholders. We apologize for the inconvenience and will share an update as soon as the fix is deployed.

Issues sending WhatsApp templates without placeholders

Apr <var data-var='date'>24</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>24</var>, <var data-var='time'>21:55</var> UTC Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>24</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>19</var>, <var data-var='time'>09:05</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

Apr <var data-var='date'>10</var>, <var data-var='time'>14:48</var> UTC Resolved - Meta has recovered from their outage, and we confirmed that Embedded Signup is functional again. We apologize for any inconvenience that this may have caused. Apr <var data-var='date'>10</var>, <var data-var='time'>09:29</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>10</var>, <var data-var='time'>09:28</var> UTC Identified - WhatsApp Embedded Signup is currently experiencing an outage on Meta's side, preventing new WhatsApp channel creation. Meta engineers are working on a fix. For updates, see the Meta Status page. https://metastatus.com/whatsapp-business-api#embedded-signup

Disruptions in WhatsApp Embedded Signup

Apr <var data-var='date'>10</var>, <var data-var='time'>08:07</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>07:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>10</var>, <var data-var='time'>07:13</var> UTC Identified - We are currently experiencing issues with the Message Center. Messages with AI actions are currently not loading properly. Our development team is already working on a fix. We apologize for the inconvenience and appreciate your patience. Please check this page for the latest updates.

Message Center Issue

Mar <var data-var='date'> 9</var>, <var data-var='time'>09:40</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>08:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 9</var>, <var data-var='time'>08:43</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 9</var>, <var data-var='time'>08:32</var> UTC Investigating - We are currently experiencing some issues with Whatsapp. Our Development Team is working to solve this as soon as possible. We apologize for the inconvenience caused. Please keep an eye on this page for the latest updates.

Whatsapp Issue

Feb <var data-var='date'>20</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>20</var>, <var data-var='time'>20:47</var> UTC Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>20</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>12:47</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

Feb <var data-var='date'>10</var>, <var data-var='time'>21:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>12:30</var> UTC Scheduled - We need to perform an emergency maintenance to ensure the stability and reliability of Lime Connect. During this time, the service will be temporarily unavailable. We apologize for the short notice and any inconvenience this may cause. Thank you for your understanding and patience. Your Lime Connect Team

Emergency Maintenance

Jan <var data-var='date'>20</var>, <var data-var='time'>18:32</var> UTC Resolved - 360dialog reported that the incident was resolved Jan <var data-var='date'>20</var>, <var data-var='time'>13:38</var> UTC Monitoring - 360dialog has implemented a fix and we are seeing signs of recovery. We are currently monitoring the situation and will update again shortly. Jan <var data-var='date'>20</var>, <var data-var='time'>12:59</var> UTC Identified - Our provider 360dialog reports disruptions to the WhatsApp API Messaging Service. For further updates please see https://status.360dialog.com Channels directly connected to Meta are not affected.

Disruptions to the WhatsApp API Messaging Service

Jan <var data-var='date'>16</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>16</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:54</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

Nov <var data-var='date'>21</var>, <var data-var='time'>21:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>21</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>14</var>, <var data-var='time'>11:48</var> UTC Scheduled - Dear Lime Connect users, we will be doing a planned software maintenance to make Lime Connect (formerly Userlike) better for you.

Nov <var data-var='date'> 6</var>, <var data-var='time'>20:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 5</var>, <var data-var='time'>17:27</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

Oct <var data-var='date'>11</var>, <var data-var='time'>21:35</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>11</var>, <var data-var='time'>21:28</var> UTC Verifying - Verification is currently underway for the maintenance items. Oct <var data-var='date'>11</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>08:42</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

Oct <var data-var='date'> 7</var>, <var data-var='time'>19:25</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 7</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>15:24</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect better for you.

Sep <var data-var='date'>20</var>, <var data-var='time'>12:41</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>20</var>, <var data-var='time'>12:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>20</var>, <var data-var='time'>10:47</var> UTC Identified - In our release on the evening of Friday, September 19th, we released changes that conflicted with our documented Content Security Policy. As a consequence, Website Widgets integrated on websites using our documented Content Security Policy no longer load. Websites not using CSP are not affected. We are working on rolling back the relevant changes.

Documented Content Security Policy violated

Sep <var data-var='date'>19</var>, <var data-var='time'>20:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>19:50</var> UTC Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>19</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>15:05</var> UTC Scheduled - Dear Lime Connect users (former Userlikers), we will be doing a planned software maintenance to make Lime Connect (formerly Userlike) better for you.

Aug <var data-var='date'>14</var>, <var data-var='time'>17:06</var> UTC Resolved - This incident has been resolved. All systems are operational. Aug <var data-var='date'>14</var>, <var data-var='time'>16:35</var> UTC Monitoring - Issue is fixed, we is still monitoring the situation Aug <var data-var='date'>14</var>, <var data-var='time'>15:58</var> UTC Investigating - We are currently experiencing technical difficulties in our data center, which are affecting all Userlike services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide an update within the next 60 minutes or as soon as more information becomes available. We sincerely apologize for the disruption and appreciate your patience and understanding. Please stay tuned to this page for the latest updates.

Major Service Outage

Jul <var data-var='date'>18</var>, <var data-var='time'>20:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>19:40</var> UTC Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>18</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>11:38</var> UTC Scheduled - Dear Userlikers, we will be doing a planned software maintenance to make Userlike better for you.

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