May <var data-var='date'> 4</var>, <var data-var='time'>16:46</var> UTC Resolved - This incident is now resolved. All services are operating normally. A detailed post-mortem will be shared shortly. Thank you for your patience. May <var data-var='date'> 4</var>, <var data-var='time'>15:31</var> UTC Update - All services are back online and operating normally. We're continuing to monitor closely to ensure everything remains stable. We'll share a final update once we're confident the issue is fully resolved. May <var data-var='date'> 4</var>, <var data-var='time'>15:22</var> UTC Monitoring - Mobile and TV app APIs are coming back online. We're continuing to monitor as services fully recover. We'll share another update once everything is operating normally. May <var data-var='date'> 4</var>, <var data-var='time'>14:58</var> UTC Update - Storefronts and the Admin Portal are now fully back online and running normally. Thanks for your patience while we worked through this. The APIs that power mobile and TV apps are still affected — that's our team's full focus right now. We'll update again as soon as those are restored. May <var data-var='date'> 4</var>, <var data-var='time'>14:47</var> UTC Update - Good news: storefronts and the Admin Portal are recovering. We're now focused on bringing the APIs that power mobile and TV apps back online. We'll update again as soon as more is restored. May <var data-var='date'> 4</var>, <var data-var='time'>14:30</var> UTC Update - Recovery is underway and performance is improving across our services. We're proceeding carefully to ensure stability as everything returns to normal. You may still see some degradation for a short while longer. We'll update as soon as full recovery is confirmed. May <var data-var='date'> 4</var>, <var data-var='time'>13:42</var> UTC Update - The earlier fix did not hold and we're seeing degradation return. Engineering is investigating further. We'll update as soon as we have more. May <var data-var='date'> 4</var>, <var data-var='time'>13:12</var> UTC Update - We've rolled out a fix and performance is returning to normal, while we improving the cache ratio. We're continuing to monitor closely to make sure everything stays stable. We'll share a final update once we're confident the issue is fully resolved. May <var data-var='date'> 4</var>, <var data-var='time'>12:31</var> UTC Identified - We've identified the cause of the slow page loads and errors affecting the storefront, admin portal, and APIs. Following an earlier database upgrade, a subset of queries are running significantly slower than expected. Our team is implementing a fix now. We'll share another update as soon as the fix is deployed and we begin monitoring recovery. May <var data-var='date'> 4</var>, <var data-var='time'>12:06</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 4</var>, <var data-var='time'>11:37</var> UTC Investigating - We are currently investigating an issue causing degraded performance in Communities. We'll post updates as soon as they are available. Thank you for your patience.

Degraded Performance

May <var data-var='date'> 4</var>, <var data-var='time'>06:32</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>05:53</var> UTC Monitoring - The issue has been resolved and we are monitoring for any further errors. Thank you for your patience. May <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> UTC Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> UTC Identified - We have identified an issue following a scheduled maintenance. Some functionality may be degraded while we work on a fix. We'll post updates as soon as they are available. Thank you for your patience.

May <var data-var='date'> 4</var>, <var data-var='time'>04:15</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 4</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:58</var> UTC Scheduled - We will be performing scheduled server maintenance on Monday, May 4th, at 12:00 AM Eastern Time. This maintenance is expected to last approximately 15 minutes. During this time, you may experience slower performance or temporary service unavailability for the Uscreen Admin Portal and storefronts. We appreciate your patience as we work to keep things running smoothly.

Scheduled Maintenance: Server Maintenance

May <var data-var='date'> 3</var>, <var data-var='time'>15:40</var> UTC Resolved - This incident has been resolved. Services across admin dashboards and storefronts are fully restored and operating normally. Thank you for your patience while our engineering team worked through this. May <var data-var='date'> 3</var>, <var data-var='time'>15:28</var> UTC Monitoring - A fix has been implemented, and we're currently seeing full restoration of services across admin dashboards and storefronts. Our team will continue to monitor closely to ensure stability. May <var data-var='date'> 3</var>, <var data-var='time'>15:25</var> UTC Identified - Our engineering team has identified the cause of the slowness and intermittent errors affecting admin dashboards and storefronts, and is actively implementing a resolution. May <var data-var='date'> 3</var>, <var data-var='time'>15:17</var> UTC Investigating - We're seeing reports of intermittent errors and slower-than-usual load times affecting admin dashboards and storefronts. Our team is currently investigating.

Degraded performance — Admin and Storefronts

Apr <var data-var='date'>12</var>, <var data-var='time'>18:42</var> UTC Resolved - We experienced a brief service disruption lasting approximately 2 minutes. The issue has been fully resolved and all systems are operating normally. We apologize for any inconvenience caused.

Partial Service Degradation - Resolved

Feb <var data-var='date'>23</var>, <var data-var='time'>16:43</var> UTC Resolved - The third-party provider has confirmed that the earlier issue has been resolved. Video uploads are now being processed normally. Feb <var data-var='date'>23</var>, <var data-var='time'>14:56</var> UTC Monitoring - The third-party provider has implemented a fix and is currently monitoring results. We’re continuing to monitor on our side as well, and we’ll share another update as soon as we can confirm full resolution. Feb <var data-var='date'>23</var>, <var data-var='time'>14:35</var> UTC Investigating - We’re monitoring an issue with a third-party provider that may impact video uploads. Some customers may see upload failures while the provider works to restore normal service. Our team is tracking this closely and will post an update as soon as we have more details.

Video Upload Failures

Feb <var data-var='date'>10</var>, <var data-var='time'>20:36</var> UTC Resolved - Our third-party partner has resolved the issue, and our team continues to monitor for any changes. All storefronts are operational. Feb <var data-var='date'>10</var>, <var data-var='time'>17:43</var> UTC Identified - We're aware that some storefronts hosted on Uscreen subdomains may be experiencing slow load times or intermittent errors. This is due to an issue with one of our third-party providers. Our team is actively monitoring the situation. We'll post an update here as soon as we have more information from the 3rd party provider.

Slow loading or errors on Uscreen subdomain storefronts

Jan <var data-var='date'>15</var>, <var data-var='time'>05:00</var> UTC Resolved - We experienced a brief performance degradation due to a DDoS attack that impacted platform performance for approximately 4 minutes. Our team responded quickly, mitigated the attack, and deployed additional protections to prevent further impact. Performance has been fully restored and remains stable. Thank you for your patience.

Brief Performance Degradation Due to DDoS Attack

Oct <var data-var='date'> 3</var>, <var data-var='time'>15:08</var> UTC Resolved - The video playback issues have been fully resolved. Our CDN partner's fix has been successfully implemented, and we have confirmed that videos are functioning normally. Oct <var data-var='date'> 3</var>, <var data-var='time'>14:32</var> UTC Monitoring - Our CDN partner has implemented a fix for the video playback errors. We are currently monitoring to ensure videos are functioning normally. We will provide a final update once we confirm the issue is fully resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>13:48</var> UTC Identified - A third-party CDN partner is experiencing issues that are causing video playback errors. Some videos may not play as expected. We're in close communication with our CDN partner and will provide updates as we have them.

Errors In Video Playback

Sep <var data-var='date'>18</var>, <var data-var='time'>18:35</var> UTC Resolved - The video playback issues have been fully resolved. Our CDN partner's fix has been successfully implemented and we have confirmed that videos and livestreams are functioning normally. Sep <var data-var='date'>18</var>, <var data-var='time'>17:39</var> UTC Update - Our CDN partner has implemented a fix for the video playback errors. We are currently monitoring to ensure videos and livestreams are functioning normally. We will provide a final update once we confirm the issue is fully resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>17:39</var> UTC Monitoring - Our CDN partner has implemented a fix for the video playback errors. We are currently monitoring to ensure videos and livestreams are functioning normally. We will provide a final update once we confirm the issue is fully resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>17:11</var> UTC Identified - Our CDN partner has identified the issue causing video playback errors. They are currently working on implementing a fix. Some videos and livestreams may still not play as expected while the fix is being deployed. We will continue to provide updates as we receive them. Sep <var data-var='date'>18</var>, <var data-var='time'>17:09</var> UTC Investigating - A third-party CDN partner is experiencing issues that are causing video playback errors. Some videos and livestreams may not play as expected. We're in close communication with our CDN partner and will provide updates as we have them.

Errors In Video and Livestream playback

Sep <var data-var='date'> 6</var>, <var data-var='time'>17:57</var> UTC Resolved - The issue impacting access to the Admin Area and storefronts has been fully resolved. Our team has confirmed that services are stable and no further issues have been identified. Thank you for your patience and understanding while we worked to restore service. Sep <var data-var='date'> 6</var>, <var data-var='time'>17:06</var> UTC Monitoring - Services in the Admin Area and storefronts are now back online. We are continuing to monitor the platform closely to ensure stability and confirm that the issue is fully resolved. Sep <var data-var='date'> 6</var>, <var data-var='time'>17:02</var> UTC Identified - Our team has identified the issue with our cloud service partner that was causing errors in the Admin Area and storefronts. We are actively working on restoring the platform and are beginning to see improvements. We will continue to monitor progress closely and provide further updates as recovery continues. Sep <var data-var='date'> 6</var>, <var data-var='time'>16:57</var> UTC Update - Our team continues to actively work with our cloud service partner to investigate the issue impacting the Admin Area and storefronts. We are monitoring the situation closely and remain focused on restoring normal service as quickly as possible. Further updates will be shared as soon as more details are available. Thank you for your continued patience. Sep <var data-var='date'> 6</var>, <var data-var='time'>16:23</var> UTC Update - Our team continues to investigate an issue with one of our cloud service partners that may cause error messages in both the Admin Area and storefronts. Our engineering team is actively working with the provider to identify the cause and restore normal service as quickly as possible. We will share updates as soon as we have more information. Sep <var data-var='date'> 6</var>, <var data-var='time'>16:12</var> UTC Investigating - We are currently experiencing an issue that may affect some of our services. Our team is actively investigating and working to resolve it as quickly as possible. Thank you for your patience.

500 Errors on Admin and Storefront

Aug <var data-var='date'> 9</var>, <var data-var='time'>04:45</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 9</var>, <var data-var='time'>04:00</var> UTC Monitoring - All systems have since recovered and are operating normally, the service was successfully scaled. We are monitoring the system. Aug <var data-var='date'> 9</var>, <var data-var='time'>03:15</var> UTC Identified - Our team identified a scaling issue of the background job processing system: more tasks were created than the job could process. Aug <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> UTC Investigating - Some functionality such as granting access after a purchase or content moderation of newly uploaded videos is working with significant delays.

Partial outage: delayed access granting after purchase

Jun <var data-var='date'>26</var>, <var data-var='time'>11:35</var> UTC Resolved - Some users experienced issues with parts of the platform loading slowly or not responding as expected. This was due to a temporary disruption with a third-party server provider and lasted for approximately 45 minutes. All systems have since recovered and are operating normally. We’ll continue monitoring to ensure everything remains stable.

Temporary Performance Issues Across the Platform

Jun <var data-var='date'>16</var>, <var data-var='time'>22:14</var> UTC Resolved - The issue has been fully resolved. Video playback, live streams, and uploads are all functioning normally again. Our CDN partner has confirmed that the fix is stable and no further issues are expected. Thanks for your patience while this was being addressed. Jun <var data-var='date'>16</var>, <var data-var='time'>21:49</var> UTC Monitoring - Our CDN partner has implemented a fix for the playback and ingest issues. At this time, video loading and streaming should begin returning to normal. They are continuing to monitor the situation closely to ensure full stability. We’ll post another update if any further issues arise. Jun <var data-var='date'>16</var>, <var data-var='time'>21:42</var> UTC Identified - Our CDN partner is currently experiencing issues that are impacting video playback and ingest across the platform. You may notice: - Live streams not starting or loading properly - Video in your catalog failing to play or taking longer to load - Delays when uploading new videos We’re actively monitoring the situation and working with our CDN partner as they implement a fix. We’ll continue to share updates as we have them.

Video Playback and Ingest Issues

Jun <var data-var='date'>14</var>, <var data-var='time'>15:14</var> UTC Resolved - Timeframe: 11:14 AM – 11:23 AM Eastern We experienced a brief disruption due to a DDoS attack that impacted platform performance for approximately 9 minutes. Our team responded quickly, mitigated the attack, and deployed additional protections to prevent further impact. Service has been fully restored and remains stable. Thank you for your patience.

Brief Service Disruption Due to DDoS Attack

Jun <var data-var='date'>12</var>, <var data-var='time'>22:08</var> UTC Resolved - Our cloud provider has made improvements to their systems, and we’re now seeing full stability across our platform. While the broader outage may still be impacting some services online, everything is functioning normally for our services. We’ll continue to monitor, but at this time, all systems are operational on our end. Jun <var data-var='date'>12</var>, <var data-var='time'>20:44</var> UTC Monitoring - We’re starting to see signs of recovery as Google works to restore its cloud services. Some areas of the platform should begin functioning normally again. We’ll continue monitoring closely and share further updates as things stabilize. Jun <var data-var='date'>12</var>, <var data-var='time'>18:50</var> UTC Identified - One of our cloud infrastructure providers, Google, is currently experiencing a widespread outage affecting services across the internet. As a result, you may notice: - Slow loading times - Errors accessing certain parts of the platform - Issues uploading content or viewing analytics We’re closely monitoring the situation and will post updates as we learn more. Thanks for your patience as Google works to resolve this.

Ongoing Cloud Provider Outage

May <var data-var='date'>12</var>, <var data-var='time'>03:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>03:10</var> UTC Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>12</var>, <var data-var='time'>03:02</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>23:54</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'> 6</var>, <var data-var='time'>16:38</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>16</var>, <var data-var='time'>13:27</var> UTC Scheduled - We will be performing scheduled server maintenance on Saturday, May 11th at 11:00 PM Eastern Time. This maintenance is expected to last approximately 30 minutes. During this time, you may experience slower performance or temporary unavailability of services. We appreciate your patience as we work to keep things running smoothly.

Apr <var data-var='date'>17</var>, <var data-var='time'>20:09</var> UTC Resolved - The issue impacting loading times has been fully resolved. Platform performance has continued to be stable. Thanks again for your patience and understanding! Apr <var data-var='date'>17</var>, <var data-var='time'>16:10</var> UTC Monitoring - We’ve deployed a fix, and the platform is currently recovering. Our team will continue to monitor performance closely to ensure everything remains stable. Thank you for your continued patience! Apr <var data-var='date'>17</var>, <var data-var='time'>15:59</var> UTC Identified - Our team has identified the root cause of the increased loading times and is working on a resolution. We’ll provide another update as soon as we have more information. Thank you for your continued patience. Apr <var data-var='date'>17</var>, <var data-var='time'>15:56</var> UTC Investigating - We’re currently investigating an issue causing increased loading times for some users. Our team is looking into it and working to identify the root cause. We’ll share more updates as soon as we have them. Thanks for your patience!

Increased Loading Times

Mar <var data-var='date'>13</var>, <var data-var='time'>17:27</var> UTC Resolved - Our team has identified the issue's root cause and implemented a fix. Thank you for being so patient while the team worked to fully resolve the issue. Mar <var data-var='date'>13</var>, <var data-var='time'>15:56</var> UTC Update - Our team has restored service to normal operations, however, they continue to investigate the root cause of the issue. We appreciate your continued patience. Mar <var data-var='date'>13</var>, <var data-var='time'>15:19</var> UTC Update - Our engineering team is investigating the issue and is working on implementing a solution. We're starting to see improvements. Mar <var data-var='date'>13</var>, <var data-var='time'>15:07</var> UTC Investigating - Our engineering team is actively investigating the issue and working on a resolution. This affects access to the Admin Area and Catalog pages.

Platform Outage Resulting in 500 Error

Jan <var data-var='date'>22</var>, <var data-var='time'>19:30</var> UTC Resolved - We experienced an issue with a build release that affected the functionality of modal window popups in the Admin area of Uscreen, causing disruptions for some users. Our team identified the root cause and implemented a fix. The issue has been fully resolved, and normal functionality has been restored for these modal windows.

Modal Window Issues in Admin Area

Jan <var data-var='date'> 6</var>, <var data-var='time'>19:45</var> UTC Resolved - The issue has been successfully resolved. Thank you for your patience during this process. Jan <var data-var='date'> 6</var>, <var data-var='time'>19:29</var> UTC Monitoring - A fix has been implemented, and we are seeing improvements in the Admin Area and Storefront pages. Our team is actively monitoring the situation and tracking the improvements. Jan <var data-var='date'> 6</var>, <var data-var='time'>19:09</var> UTC Update - Our team continues to work towards a solution for this issue. Thank you for your continued patience. Jan <var data-var='date'> 6</var>, <var data-var='time'>18:35</var> UTC Update - Our team continues to work towards a fix for the issue causing slow loading times for the catalog and admin pages. Jan <var data-var='date'> 6</var>, <var data-var='time'>17:58</var> UTC Identified - Our team has identified the root cause of the slowdown affecting the Admin and storefront pages. We are currently working on a fix. Jan <var data-var='date'> 6</var>, <var data-var='time'>17:29</var> UTC Investigating - We are currently looking into an issue causing slow loading times for both the Admin and Storefront pages.

Pages Experiencing Slow Loading Times

Dec <var data-var='date'> 9</var>, <var data-var='time'>17:08</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>17:01</var> UTC Monitoring - We've rolled out some updates and performance should be back to normal. Our team will continue to monitor. Dec <var data-var='date'> 9</var>, <var data-var='time'>16:26</var> UTC Investigating - Our team is investigating slower loading times in some instances.

Slower Loading Times

Oct <var data-var='date'>14</var>, <var data-var='time'>18:31</var> UTC Resolved - This issue has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>17:51</var> UTC Monitoring - Our team has implemented a fix for this issue and all platform functionality should be restored. Our team will continue to monitor. Thank you for your patience. Oct <var data-var='date'>14</var>, <var data-var='time'>17:33</var> UTC Identified - We identified the issue and applied a fix to improve performance as a quick measure. Our team will continue to work on the root cause. Oct <var data-var='date'>14</var>, <var data-var='time'>17:27</var> UTC Update - Our team is continuing to investigate the issue and work on implementing a fix. Thank you for your continued patience. Oct <var data-var='date'>14</var>, <var data-var='time'>16:59</var> UTC Update - We have identified the problem Oct <var data-var='date'>14</var>, <var data-var='time'>16:42</var> UTC Investigating - We’re investigating a slow loading issue affecting both the Admin portal and the storefront.

Service availability issues

Oct <var data-var='date'>12</var>, <var data-var='time'>22:49</var> UTC Resolved - Our 3rd Party Server Partner, DigitalOcean, has restored service. Web Pages should be back up and running now. If your site was impacted by this outage, we highly recommend following our Migration guide and moving your site to our more reliable servers. Please visit https://help.uscreen.tv/en/articles/9492966 for more information. Oct <var data-var='date'>12</var>, <var data-var='time'>20:03</var> UTC Identified - If you are affected by the issue with DigitalOcean, please follow these steps: 1. Go to your Domain Settings. 2. Click "Use a different domain" and select a Uscreen subdomain. 3. Repeat the process, but this time select "Custom domain" to generate a new set of DNS records. Oct <var data-var='date'>12</var>, <var data-var='time'>18:46</var> UTC Update - Our team continues to investigate this issue with DigitalOcean, our 3rd party server partner. In the meantime, you can switch your DNS to our other servers. Please note that DNS changes may take some time to propagate, depending on your DNS host, and in some cases, this can take several hours. Here are the steps to do that: 1. Go to your Domain Settings. 2. Click "Use a different domain" and select a Uscreen subdomain. 3. Repeat the process, but this time select "Custom domain" to generate a new set of DNS records. This will begin the migration to our newer servers. Oct <var data-var='date'>12</var>, <var data-var='time'>17:32</var> UTC Investigating - Our team is currently investigating an issue with our 3rd Party Server Partners regarding some web pages being unavailable. We will continue to update this incident as our investigation proceeds.

Some web storefronts may be unavailable

Oct <var data-var='date'>10</var>, <var data-var='time'>01:09</var> UTC Resolved - Our team has rolled out a fix for this issue. All mobile and TV apps should be loading as expected now. Oct <var data-var='date'>10</var>, <var data-var='time'>01:01</var> UTC Identified - Our team has identified a root cause for this incident and are preparing a fix. We'll keep this incident updated. Oct <var data-var='date'>10</var>, <var data-var='time'>00:45</var> UTC Update - Our team is investigating an issue with Mobile and TV apps, experiencing an issue with loading the catalog. Web pages are unaffected. Please have impacted users login via a web browser in the meantime. Oct <var data-var='date'>10</var>, <var data-var='time'>00:45</var> UTC Investigating - Our team is investigating an issue with Mobile and TV apps, experiencing an issue with loading the catalog. Web pages are unaffected. Please have impacted users login via a web browser in the meantime.

Is Uscreen down?

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Lastest published events

Degraded Performance

Degraded Performance

Scheduled Maintenance: Server Maintenance

Uscreen Services, Components and Regions

Recent Uscreen events

Degraded Performance

Degraded Performance

Scheduled Maintenance: Server Maintenance

Degraded performance — Admin and Storefronts

Partial Service Degradation - Resolved

Video Upload Failures

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Is Uscreen down?

Uscreen status is UP

Lastest published events

Degraded Performance

Degraded Performance

Scheduled Maintenance: Server Maintenance

Uscreen Services, Components and Regions

Recent Uscreen events

Degraded Performance

Degraded Performance

Scheduled Maintenance: Server Maintenance

Degraded performance — Admin and Storefronts

Partial Service Degradation - Resolved

Video Upload Failures

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5 monitors included!