Jan <var data-var='date'>17</var>, <var data-var='time'>15:21</var> EST Resolved - This incident is marked as resolved. We will continue monitoring for unexpected rate limiting events over the next days. If you feel your traffic is being impacted, please pro-actively reach out to support. Jan <var data-var='date'>17</var>, <var data-var='time'>09:00</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>17</var>, <var data-var='time'>07:36</var> EST Identified - The issue has been identified and a fix is being implemented.

aggressive rate limiting is impacting some customers

Oct <var data-var='date'> 4</var>, <var data-var='time'>15:41</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 4</var>, <var data-var='time'>15:22</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 4</var>, <var data-var='time'>13:42</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 4</var>, <var data-var='time'>13:12</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 4</var>, <var data-var='time'>13:11</var> EDT Investigating - We are currently investigating this issue.

Production Outage

Jun <var data-var='date'>12</var>, <var data-var='time'>18:39</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>15:30</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>14:24</var> EDT Investigating - A broad outage at this time. See link: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

broad internet outage

Jun <var data-var='date'>11</var>, <var data-var='time'>15:49</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>10:45</var> EDT Monitoring - There is an upstream outage at various providers that started yesterday, which is limiting the availability of some web sites to be captured. This outage also includes our web site and customer dashboard at times. See https://status.salesforce.com/incidents/10014315

Upstream outage at various providers (broad impact)

Oct <var data-var='date'> 3</var>, <var data-var='time'>18:02</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>15:58</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 3</var>, <var data-var='time'>15:07</var> EDT Investigating - We are currently investigating this issue.

production traffic is impaired

Sep <var data-var='date'>10</var>, <var data-var='time'>10:30</var> EDT Resolved - Starting at 10:30AM EDT, api requests with a defined viewport may have resulted in an image 4px shorter than expected. Image width was not impacted. As of 2:40PM EDT, this issue has been resolved.

truncated viewport

Jan <var data-var='date'>25</var>, <var data-var='time'>14:06</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>25</var>, <var data-var='time'>14:00</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>25</var>, <var data-var='time'>13:44</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>25</var>, <var data-var='time'>13:26</var> EST Investigating - We are currently investigating this issue.

production traffic impaired

Jun <var data-var='date'>14</var>, <var data-var='time'>21:39</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>14</var>, <var data-var='time'>21:32</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>14</var>, <var data-var='time'>20:49</var> EDT Investigating - We are currently investigating this issue.

Production traffic partially impaired on API - Capture

Oct <var data-var='date'> 1</var>, <var data-var='time'>14:13</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>13:35</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.

Production traffic impaired

Aug <var data-var='date'>20</var>, <var data-var='time'>17:47</var> EDT Resolved - Starting at 21:00 UTC fresh captures started experiencing increased latency, with some request timing out and resulting in an error response. The majority of requests during this window did capture the desired page, despite the initial error response. At 21:15 UTC all traffic and error levels have returned to normal. Aug <var data-var='date'>20</var>, <var data-var='time'>17:10</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>20</var>, <var data-var='time'>17:00</var> EDT Investigating - We are currently investigating this issue.

Jun <var data-var='date'>12</var>, <var data-var='time'>03:57</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>03:01</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>02:48</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>12</var>, <var data-var='time'>01:12</var> EDT Investigating - We are currently investigating this issue.

Jun <var data-var='date'> 8</var>, <var data-var='time'>09:48</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>07:30</var> EDT Monitoring - Fastly, our upstream CDN provider, suffered a service disruption starting at Jun 08, 2021 - 09:58 UTC. At Jun 08, 2021 - 10:57 UTC a fix was deployed on Fastly's systems and they are monitoring the situation presently. At this time all systems are operation on our end, but we are reviewing/monitoring traffic patterns during the return of global traffic and playing catch up with delayed requests now being processed and populating our outer most cache layer. Incident Report for Fastly: ( Global CDN Disruption - https://status.fastly.com/incidents/vpk0ssybt3bj )

Upstream Global CDN Outage

May <var data-var='date'> 6</var>, <var data-var='time'>15:51</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>14:38</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>11:52</var> EDT Investigating - We are currently investigating this issue.

Impaired production traffic

Apr <var data-var='date'>11</var>, <var data-var='time'>12:45</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>11</var>, <var data-var='time'>10:05</var> EDT Monitoring - The cold cache layer behind our CDN became impaired, resulting in several short windows of high latency responses and a small number of error responses within those windows. We have repaired the cold cache layer infrastructure, and it is actively rebuilding and returning to normal operations. All requests are processing normally at this time, but the system will remain in monitoring until 12pm EST. Apr <var data-var='date'>11</var>, <var data-var='time'>09:07</var> EDT Investigating - We are currently investigating this issue.

limited production traffic impaired

Nov <var data-var='date'>18</var>, <var data-var='time'>19:18</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>18:40</var> EST Monitoring - A fix has been implemented and we are monitoring the results. (Fresh captures impaired from 23:37- 23:40 UTC. Cached results were not impacted.)

Sep <var data-var='date'> 1</var>, <var data-var='time'>11:17</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>11:08</var> EDT Monitoring - Capture times returning to normal. Related incident: https://status.fastly.com/incidents/8bk8y5q158pk Sep <var data-var='date'> 1</var>, <var data-var='time'>10:58</var> EDT Investigating - We are currently investigating this issue.

Increased latency on fresh captures (cached assets not impacted)

Aug <var data-var='date'>30</var>, <var data-var='time'>14:53</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>30</var>, <var data-var='time'>09:27</var> EDT Update - At this time there is a global scale outage across a number of providers. Capturing against the internet is expected to be error prone until global routing is corrected/stabilized. Aug <var data-var='date'>30</var>, <var data-var='time'>07:34</var> EDT Monitoring - https://status.fastly.com/incidents/p1lwmmv2j2gq

Upstream network/ip transit issues impacting traffic in some regions

Aug <var data-var='date'> 1</var>, <var data-var='time'>12:30</var> EDT Resolved - This incident has been resolved.

url2png.com site/dashboard outage

Jun <var data-var='date'>12</var>, <var data-var='time'>15:09</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>15:05</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>14:56</var> EDT Investigating - We are currently investigating this issue.

CDN communication issues for www.url2png.com

Apr <var data-var='date'> 2</var>, <var data-var='time'>13:48</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:57</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:56</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:55</var> EDT Investigating - We are currently investigating this issue.

Mar <var data-var='date'>24</var>, <var data-var='time'>11:10</var> EDT Resolved - This incident has been resolved.

Mar <var data-var='date'>23</var>, <var data-var='time'>11:04</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>10:14</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>23</var>, <var data-var='time'>09:56</var> EDT Investigating - We are currently investigating this issue.

disruption to production traffic

Jan <var data-var='date'>23</var>, <var data-var='time'>17:59</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>12:40</var> EST Monitoring - Digital Ocean has reported connectivity issues in their NYC1 region: https://status.digitalocean.com/incidents/lvyhmpwhvdt4 We did briefly observe an impact to instances in that region (and sites hosted from the region). At this time the impact appears limited. This incident will be kept in monitoring until the parent incident is fully resolved.

upstream connectivity issues (NYC)

Oct <var data-var='date'>22</var>, <var data-var='time'>18:38</var> EDT Resolved - Making as resolved at this time. We will post an additional update once public statements are available from AWS on their ongoing DNS challenges today. - https://news.ycombinator.com/item?id=21327980 Oct <var data-var='date'>22</var>, <var data-var='time'>15:53</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>22</var>, <var data-var='time'>15:45</var> EDT Update - The upstream dns/network issue has gotten considerably worse. At this time we have deployed a fleet wide work around. Error rates should continue to drop with this in place. We are actively monitoring the situation and will update as we deploy any additional resolutions. Oct <var data-var='date'>22</var>, <var data-var='time'>15:40</var> EDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>22</var>, <var data-var='time'>12:28</var> EDT Update - Related upstream event: https://status.digitalocean.com/incidents/1z3kmlvz69v6 Oct <var data-var='date'>22</var>, <var data-var='time'>08:40</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>22</var>, <var data-var='time'>08:21</var> EDT Investigating - Some request types are experiencing an elevated rate of 500s. Initial evidence points to transient upstream connectivity issues, but we are investigating as current status updates from AWS/DigitalOcean do not account for our regions at this time.

elevated rate of 500s in production

Aug <var data-var='date'>31</var>, <var data-var='time'>13:41</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>09:14</var> EDT Monitoring - Around 12:44 UTC we experienced a routing outage for api.url2png.com. At 12:58 UTC we cut over to alternative routing and service has been restored. We will continue to monitor the situation.

Is URL2PNG down?

URL2PNG status is UP

Lastest published events

aggressive rate limiting is impacting some customers

Production Outage

broad internet outage

URL2PNG Services, Components and Regions

Recent URL2PNG events

aggressive rate limiting is impacting some customers

Production Outage

broad internet outage

Upstream outage at various providers (broad impact)

production traffic is impaired

truncated viewport