May <var data-var='date'> 5</var>, <var data-var='time'>10:43</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>10:40</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 5</var>, <var data-var='time'>10:23</var> CEST Investigating - Some users may be experiencing that loading entities in Upsales is slower than usual. We’re aware of the issue and are working to fix it ASAP.

Performance issues

Apr <var data-var='date'>16</var>, <var data-var='time'>08:37</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>14:23</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. New meetings will be synced as usual. Meetings created between Friday 10/4 to Monday 13/4 will be synced successively. All meetings are expected to be fully synced by Wednesday night. Apr <var data-var='date'>14</var>, <var data-var='time'>09:10</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>14</var>, <var data-var='time'>08:47</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>13</var>, <var data-var='time'>11:19</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>13</var>, <var data-var='time'>11:18</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>13</var>, <var data-var='time'>11:17</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>13</var>, <var data-var='time'>11:16</var> CEST Investigating - Users may experience issues with the Outlook calendar integration. Our engineers are aware of the issue and are working towards a solution.

Issue with Outlook calendar integration

Apr <var data-var='date'>11</var>, <var data-var='time'>10:35</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>10:03</var> CEST Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>11</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>13:42</var> CET Scheduled - We will perform maintenance of the Upsales Sandbox. The Sandbox environment will not be usable during this time.

Upsales Sandbox Maintenance

Feb <var data-var='date'> 2</var>, <var data-var='time'>15:28</var> CET Resolved - This issue has been resolved and Upsales performance has returned to normal. We identified and fixed the underlying cause, and we’re continuing to monitor the system. If you’re still experiencing slowness, please contact support. Feb <var data-var='date'> 2</var>, <var data-var='time'>14:50</var> CET Investigating - Some users may experience slow load times and delayed actions within Upsales.

Performance degradation

Jan <var data-var='date'> 2</var>, <var data-var='time'>16:01</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 2</var>, <var data-var='time'>14:43</var> CET Identified - We are currently experiencing an issue affecting the Fortnox integration within Upsales. This means that data synchronization from Fortnox to Upsales may be interrupted. We are working to resolve this issue.

Fortnox Integration issue

Dec <var data-var='date'>16</var>, <var data-var='time'>19:12</var> CET Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>16</var>, <var data-var='time'>19:07</var> CET Verifying - Verification is currently underway for the maintenance items. Dec <var data-var='date'>16</var>, <var data-var='time'>19:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>18:43</var> CET Scheduled - Insights will undergo scheduled maintenance and will be unavailable for the duration

Insights update

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:43</var> CET Resolved - The Cloudflare outage has been resolved and services are back to normal. Access to upsales.com and our support portal should now be fully restored. Thank you for your patience while we monitored the situation. If you’re still experiencing any issues, please contact support. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:59</var> CET Monitoring - We are currently experiencing service disruptions due to an ongoing incident at Cloudflare. This may affect access to our support portal. To access Upsales CRM, please go directly to power.upsales.com and log in there. We’re monitoring the situation closely and will update here as soon as we have more information.

Service Disruption – Cloudflare Outage

Dec <var data-var='date'> 1</var>, <var data-var='time'>08:22</var> CET Resolved - This incident has been resolved, we apologies for any inconvenience. Dec <var data-var='date'> 1</var>, <var data-var='time'>08:15</var> CET Investigating - Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.

Upsales unavailable

Nov <var data-var='date'>29</var>, <var data-var='time'>02:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>29</var>, <var data-var='time'>01:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>14</var>, <var data-var='time'>14:47</var> CET Update - We will be undergoing scheduled maintenance Nov 29, 01:00 - 02:00 CET Nov <var data-var='date'>13</var>, <var data-var='time'>15:33</var> CET Scheduled - We will be undergoing scheduled maintenance Nov 29, 01:00 - 02:00 CET

Server maintenance

Nov <var data-var='date'>28</var>, <var data-var='time'>16:45</var> CET Resolved - The issue has now been resolved. Gmail email logging is working as expected again. We’ll continue to monitor the fix to ensure full stability. Nov <var data-var='date'>27</var>, <var data-var='time'>15:03</var> CET Investigating - Some users are currently unable to log emails from Gmail into Upsales. This does not affect email connections within Upsales itself. We’re working to resolve the issue as quickly as possible and apologize for the inconvenience.

Gmail integration issue

Nov <var data-var='date'>10</var>, <var data-var='time'>15:59</var> CET Resolved - This issue has been resolved, and syncing between Upsales and Outlook is now working as expected. We’ll keep monitoring the fix to make sure it stays stable. Nov <var data-var='date'> 7</var>, <var data-var='time'>09:59</var> CET Investigating - Some users may notice that meetings created in Upsales are not syncing to their Outlook calendars. We’ve identified the issue and are working on a fix. Until it’s resolved, we recommend creating new meetings directly in your Outlook calendar. Once the issue is fixed, meetings will sync back to Upsales as normal.

Outlook calendar sync temporarily affected

Nov <var data-var='date'> 4</var>, <var data-var='time'>18:42</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>17:29</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>17:04</var> CET Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 4</var>, <var data-var='time'>16:58</var> CET Investigating - Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.

Nov <var data-var='date'> 3</var>, <var data-var='time'>08:57</var> CET Resolved - This incident has been resolved. Oct <var data-var='date'>31</var>, <var data-var='time'>10:28</var> CET Identified - Some users may notice that meetings created in Upsales are not syncing to their Outlook calendars. We’ve identified the issue and are working on a fix. Until it’s resolved, we recommend creating new meetings directly in your Outlook calendar. Once the issue is fixed, meetings will sync back to Upsales as normal.

Oct <var data-var='date'>27</var>, <var data-var='time'>13:44</var> CET Resolved - This incident has been resolved. Service downtime occurred following weekend maintenance when cleanup inadvertently affected production traffic. Oct <var data-var='date'>27</var>, <var data-var='time'>10:11</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>27</var>, <var data-var='time'>10:03</var> CET Update - We are continuing to investigate this issue. Oct <var data-var='date'>27</var>, <var data-var='time'>09:46</var> CET Investigating - Some users may be experiencing that Upsales is slower than usual. We’re aware of the issue and are working to fix it.

Oct <var data-var='date'>25</var>, <var data-var='time'>17:00</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>25</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>10:15</var> CEST Scheduled - On Saturday the 25th of October we will undergo maintenance of our servers. During this time Upsales CRM will not be available. The maintenance is scheduled from 2025-10-25 08:00 to 2025-10-25 17:00

Scheduled maintenance

Oct <var data-var='date'>20</var>, <var data-var='time'>14:41</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>14:39</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>20</var>, <var data-var='time'>14:36</var> CEST Investigating - We are working on restoring full operational of Insights.

Currently experiencing issues with Insights

Oct <var data-var='date'> 9</var>, <var data-var='time'>15:22</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>15:22</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 9</var>, <var data-var='time'>15:17</var> CEST Investigating - Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.

Jul <var data-var='date'>24</var>, <var data-var='time'>17:41</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>13:07</var> CEST Identified - We're experiencing degraded performance throughout the program, this results in some parts not loading correctly. Our developers have determined the issue and is working on solving it.

Degraded performance within Upsales

Mar <var data-var='date'>13</var>, <var data-var='time'>14:17</var> CET Resolved - The incident with Outlook calendar har been resolved. If you dont see the app anymore under settings you need to reinstall it under Apps within Upsales. Thank you for your patience. Mar <var data-var='date'>12</var>, <var data-var='time'>08:37</var> CET Investigating - We're experiencing degraded performance in the Office 365 Calendar integration. Our developers are investigating the issue

Degraded performance with Office 365 Calendar

Feb <var data-var='date'>27</var>, <var data-var='time'>10:30</var> CET Resolved - This incident has been resolved and Upsales is working as normal Feb <var data-var='date'>27</var>, <var data-var='time'>10:26</var> CET Update - We are continuing to investigate this issue. Feb <var data-var='date'>27</var>, <var data-var='time'>10:26</var> CET Investigating - Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.

Jan <var data-var='date'>18</var>, <var data-var='time'>14:28</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>18</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 7</var>, <var data-var='time'>14:50</var> CET Scheduled - Upsales will be taken offline Saturday the 18th of January 2025 for security maintenance. The maintenance is scheduled between 8:00 and 17:00 and Upsales will be unavailable during this time. Please contact your Upsales representative if there are any questions.

Dec <var data-var='date'>25</var>, <var data-var='time'>12:25</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>10:17</var> CET Identified - We’re actively working to resolve the issue and restore full functionality as soon as possible.

Insights are currently down or functioning inconsistently.

Dec <var data-var='date'>18</var>, <var data-var='time'>18:59</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>13:57</var> CET Update - We are continuing to investigate this issue. Dec <var data-var='date'>18</var>, <var data-var='time'>10:47</var> CET Investigating - We are currently experiencing an issue affecting the functionality of the Insights and Report Centre. Our team is actively investigating the cause of the issue and working to resolve it as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as soon as we have more information. Thank you for your patience.

Insights and Report Centre Unavailable

Dec <var data-var='date'>16</var>, <var data-var='time'>10:43</var> CET Resolved - The issue impacting some users' ability to sign in and others experiencing slow performance in Upsales has now been resolved. Our team identified the cause and implemented a fix, and all systems are operating as expected. We apologise for any inconvenience caused and thank you for your patience during this time. If you continue to experience any issues, please don't hesitate to reach out to our support team. Dec <var data-var='date'>16</var>, <var data-var='time'>10:36</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>16</var>, <var data-var='time'>10:25</var> CET Update - Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as soon as we have more information. Dec <var data-var='date'>16</var>, <var data-var='time'>10:18</var> CET Investigating - Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as soon as we have more information.

We are currently investigating reports from some users who are unable to sign in to Upsales, other users are experiencing slow performance while using the platform.

Nov <var data-var='date'>29</var>, <var data-var='time'>16:33</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>29</var>, <var data-var='time'>10:53</var> CET Monitoring - The Operators in Sweden has informed us that there are currently a peak due to high traffic causing delay in delivery of SMS and DLRs.

Is Upsales down?

Upsales status is UP

Lastest published events

Performance issues

Issue with Outlook calendar integration

Upsales Sandbox Maintenance

Upsales Services, Components and Regions

Recent Upsales events

Performance issues

Issue with Outlook calendar integration

Upsales Sandbox Maintenance

Performance degradation

Fortnox Integration issue

Insights update